[00:00:07]
          >> [MUSIC] GOOD EVENING AND WELCOME TO THE MONDAY, FEBRUARY 22ND, 2021 WORK SESSION FOR THE GARLAND CITY COUNCIL. 
          JUST A COUPLE OF QUICK AGENDA NOTES ON ITEM UNDER VERBAL BRIEFINGS, ITEM 4C, WE ARE MOVING THE DELIBERATION AND DISCUSSIONS OF THE INCOME HOUSING TAX CREDIT APPLICATIONS TO TOMORROW NIGHT. 
          WE'VE ALREADY GONE THROUGH THE PRESENTATIONS, AND SO TOMORROW WE WILL HAVE OUR DISCUSSIONS AND DELIBERATIONS UNDER ITEM 9 ON THAT ITEM, SO WE WILL NOT BE HEARING THAT ITEM TONIGHT. 
          TYPICALLY, WE DO SEE SOME COMMENTS AT THE BEGINNING OF THE MEETING. 
          I'M GOING TO HOLD THAT UNTIL AFTER 4D DISCUSSED WHETHER RELATED [INAUDIBLE] MANDATORY CURTAILMENT. 
          SINCE ANY COMMENTS WE HAVE, I'M PRETTY SURE ARE GOING TO BE DIRECTED TOWARDS THAT. 
          WITH THAT WE WILL GET UNDERWAY. 
          [2. Consider the Consent Agenda
]
ITEM 2 IS CONSIDERED THE CONSENT AGENDA FOR TOMORROW NIGHT. 
          I HAVEN'T SEEN ANY REQUESTS TO HAVE ANY ITEMS PULLED AND CONSIDERED SEPARATELY, BUT OBVIOUSLY THERE IS TIME TO DO THAT IN BETWEEN NOW AND THEN. 
          AT ITEM 3, WRITTEN BRIEFINGS. 
          [3. Written Briefings]
ITEM 3A, AMENDMENT TO CHAPTER 22. 
          ARTICLE 8, INDUSTRIAL WASTES TO INCORPORATE THE STREAMLINING RULE INTO ADOPT REDEVELOPMENT TECHNICALLY BASED LOCAL LIMITS AS REQUIRED BY THE TEXAS COMMISSION ON ENVIRONMENTAL QUALITY. 
          ITEM 3B, PROPOSED BUDGET AMENDMENT 2 FOR THE 2020/21 OPERATING BUDGET. 
          I SEE NONE. WE WILL MOVE ON TO VERBAL BRIEFINGS. 
          [4A. COVID-19 Response Update and Further Actions ]
ITEM 4A COVID-19 RESPONSE, UPDATE AND FURTHER ACTION. 
          I KNOW I SAW MISTY IN HERE SOMEWHERE. 
          IS JASON WITH US? 
          >> YES, SIR AND MAYOR IF I MAY, I WAS GOING TO OPEN TONIGHT [OVERLAPPING] IT OVER TO THEM, SO. 
          >> I'M SORRY. GO AHEAD. 
          >> YES, SIR. THANK YOU. MAYOR AND COUNCIL, I JUST WANTED TO GIVE YOU A BRIEF UPDATE. 
          MISTY AND JASON BOTH WILL GO THROUGH OUR USUAL UPDATES FOR YOU. 
          WANTED TO LET YOU KNOW AND OUR CITIZENS KNOW THAT WE WILL BE HAVING ANOTHER MASS VACCINATION EVENT THIS WEDNESDAY. 
          CURRENTLY WE HAVE RECEIVED 1,000 DOSES THAT WILL BE GOING OUT ON WEDNESDAY. 
          WE HAVE RECEIVED NOTIFICATION THAT WE HAVE BEEN ALLOCATED AN ADDITIONAL 2,500 DOSES AND THAT'S A COMBINATION OF FIRST AND SECOND DOSES. 
          HOWEVER, SHIPMENTS ARE STILL DELAYED STATEWIDE BECAUSE OF THE STORM LAST WEEK, AND AS OF YET, WE HAVE NOT RECEIVED THOSE ADDITIONAL DOSES. 
          WE'RE STILL HOLDING OUT SOME HOPE THAT WE MAY GET NOTIFICATION TONIGHT, REALIZING THAT THE ACTUAL EVENT IS ON WEDNESDAY, AND WE KNOW THAT WILL BE SHORT NOTICE FOR MANY. 
          WE'VE BEEN WORKING THROUGH THIS, THE LAST SEVERAL EVENTS. 
          ONE, WANTED TO MAKE SURE, IF THERE'S SOMEONE THAT GETS NOTIFIED AND THEY JUST DON'T SEE THE NOTICE, ALL THEY HAVE TO DO IS CALL OUR COVID HOTLINE, OUR CALL CENTER, THE 205-3900, AND WE CAN GET THEM IN ON THE DAYS THAT FOLLOW THE ACTUAL EVENT ON WEDNESDAY. 
          BUT IN OUR EFFORTS TO GET THEM OUT AND BECAUSE OF THE SHIPPING ISSUES, WE WANT TO CONTINUE, IF WE GET ADDITIONAL DOSAGES, NOTIFY AND GET AS MANY CITIZENS IN AS WE CAN. 
          IF FOR SOME REASON WE DON'T GET THE SHIPMENTS IN TIME FOR WEDNESDAY, THEN WE WILL CONTINUE TO GIVE OUT SOME DOSES AT OUR PUBLIC HEALTH CLINIC UNTIL OUR NEXT MASS VACCINATION EVENT. 
          I JUST WANTED TO GIVE YOU AN OVERVIEW UPDATE ON WHERE WE STAND. 
          AGAIN, WE'RE STILL ALLOCATED SIGNIFICANTLY 2500 MORE. 
          IT'S JUST A SHIPPING ISSUE THAT THE ENTIRE STATE IS EXPERIENCING RIGHT NOW. 
          WE HOPE TO RECEIVE THEM SOON BUT WE'LL SEE. 
          WITH THAT, I WILL TURN IT OVER TO JASON AND THEN MISTY FOR THEIR PRESENTATION. 
          >> THANK YOU MICH. JASON? 
          >> THANK YOU, MAYOR. GOOD EVENING COUNCIL. 
          IT'S GOOD TO SEE YOU ALL AGAIN. IT'S BEEN A WHILE. 
          JUST FOR THE SAKE OF TIME, 
          [00:05:01]
WE'RE GOING TO TRY TO HAVE AN ABBREVIATED PRESENTATION OR NOT WITH SOME OF THE VERY BASICS THAT WE TYPICALLY COVER. 
          I'LL ASK MISTY TO GO AHEAD AND SHARE HER SCREEN. 
          MANY OF THESE ARE GOING TO LOOK VERY FAMILIAR. 
          THIS IS A SLIDE THAT ILLUSTRATES THE TOTAL CONFIRMED CASES IN BLUE. 
          ALMOST 26,000 TOTAL CONFIRMED CASES TODAY, THAT REPRESENTS ABOUT 10.7 PERCENT OF THE GARLAND POPULATION. 
          YOU CAN SEE THAT VAST MAJORITY OF THOSE IN GREEN ARE RECOVERED, 24,668, THAT REPRESENTS 95 PERCENT OF THE TOTAL CASELOAD. 
          UNFORTUNATELY, WE'VE LOST 241 GARLAND RESIDENTS TO COVID-19 RELATED INFECTIONS. 
          THEN AT THE VERY BOTTOM YOU SEE THE ACTIVE CASES. 
          YOU MIGHT THINK OF THOSE AS THE RECENT INFECTIONS. 
          THOSE ARE THE FOLKS THAT HAVE RECENTLY BEEN INFECTED AND THEY ARE NOT YET AT THE END OF MONITORING CRITERIA ESTABLISHED BY THE CDC. 
          THE GRAPH ON THE LEFT, I KNOW THAT LOOKS FAMILIAR TO YOU ALL AND ANYBODY THAT'S WATCHED COUNCIL MEETINGS RECENTLY. 
          THAT ILLUSTRATES CASES BY COLLECTION DATE AND YOU'LL SEE THAT WE'VE HAD A FAIRLY STEEP DECLINE SINCE REALLY MAYBE THE FIRST, SECOND WEEK IN JANUARY. 
          I WILL SAY THE VERY TAIL END OF THAT GRAPH THAT REPRESENTS CASES BY DAY OVER THE LAST SEVEN DAYS, THOSE WERE PROBABLY ARTIFICIALLY LOW. 
          I HAVE NO DOUBT THAT THE WINTER WEATHER HAS KEPT SOME FOLKS IN AND NOT ALLOWED THEM TO BE TESTED. 
          FOLKS THAT ARE SYMPTOMATIC HAVE UNDOUBTEDLY BEEN UNABLE OR AT LEAST SOME OF THEM HAVE BEEN UNABLE TO BE TESTED. 
          ALTHOUGH IT'S A VERY NICE DOWNWARD TREND, I THINK THAT AGAIN, THE NUMBERS OVER THE PAST SEVEN DAYS ARE PROBABLY A LITTLE BIT LOWER THAN WHAT'S REALLY OUT THERE JUST BECAUSE OF THE WINTER WEATHER. 
          MISTY, IF YOU'D GO TO THE NEXT SLIDE. 
          AGAIN, FOR THE SAKE OF TIME, I KNOW MISTY TYPICALLY COVERS THESE, I'LL RUN THROUGH THEM VERY QUICKLY. 
          I'LL BE GLAD TO ANSWER ANY QUESTIONS AT THE END. 
          THIS IS THE STAFF IMPACT THAT YOU'LL SEE. 
          WE HAVE A TOTAL OF 82 EMPLOYEES OUT, EITHER THEY'RE TESTED POSITIVE FOR COVID, THEY'RE AWAITING TEST RESULTS, OR THEY ARE EXCLUDED DUE TO HIGH-RISK EXPOSURES. 
          JUST TO COMPARE THAT, I LOOK BACK AT THE TOTAL NUMBER OF EMPLOYEES EXCLUDED ON JANUARY 22ND, SO FOUR WEEKS AGO. 
          WE HAD 118 TOTAL EXCLUDED. 
          THAT NUMBER IS TRENDING DOWNWARD NICELY AS WELL. 
          IT'S ILLUSTRATED ON THE NEXT SLIDE. 
          THIS IS AGAIN A FAMILIAR SLIDE TO YOU. 
          ALL OF THIS REPRESENTS THE NUMBER OF GARLAND EMPLOYEES THAT ARE EXCLUDED EITHER FOR A POSITIVE TEST, WHICH IS ILLUSTRATED BY THE RED LINE, OR DUE TO HIGH-RISK CONTACT, WHICH IS ILLUSTRATED BY THE BLUE LINE. 
          OF COURSE, THE GREEN LINE IS THE COMBINATION OF THOSE TWO. 
          YOU CAN SEE THAT BOTH OF THOSE CATEGORIES ARE TRENDING DOWNWARD. 
          MISSING NEXT SLIDE, PLEASE. 
          THE VACCINATIONS IN TERMS OF WHERE WE ARE, WE'VE RECEIVED A TOTAL OF 6,000 FIRST DOSE VACCINES. 
          WE'VE GIVEN 5,000 OF THOSE, WHICH LEAVES THE 1,000 THAT WE INTEND TO DISTRIBUTE AT THE EVENT THAT MITCH MENTIONED THIS WEDNESDAY. 
          WE'VE ALSO RECEIVED 1,000-SECOND DOSES AND HAVE ADMINISTERED ALL OF THOSE. 
          WE'RE CAUGHT UP ON THE SECOND DOSES AND CERTAINLY HOPE TO GET CAUGHT UP THERE TO BURN THROUGH AS MANY OF THOSE FIRST-ROUND DOSES AS WE HAVE ON WEDNESDAY. 
          ONE OF MY BET IS THIS SUCCESSFUL OF EVENT AS POSSIBLE. 
          YOU SEE THERE THE TOTAL NUMBER OF REGISTRANTS, 88,622. 
          THAT WAS AS OF ABOUT AN HOUR AGO. 
          WE HAVE ABOUT JUST OVER 68,000 REMAINING TO BE SERVED. 
          THE VERY LAST SLIDE GIVES A FEW DETAILS ON THE MASS VACCINATION EVENT THAT NATURE ALLUDED TO. 
          WE'VE GOT 1,000 DOSES TO DISTRIBUTE AS OF NOW. 
          AS MITCH SAID, THE POSSIBILITY STILL REMAINS THAT WE MAY GET DOSES AS EARLY AS TOMORROW. 
          CERTAINLY, WE'RE GOING TO TAKE FULL ADVANTAGE OF THAT EVENT AND DISTRIBUTED AS MANY DOSES AS WE POSSIBLY CAN. 
          TENTATIVELY RIGHT NOW SCHEDULED FROM 9:00 AM-12:00 PM OR I SHOULDN'T SAY TENTATIVELY. 
          RIGHT NOW WE HAVE FOLKS SCHEDULED FROM 9:00 AM-12:00 PM TO DISTRIBUTE THE 1,000 DOSES THAT WE HAVE. 
          IF WE GET ADDITIONAL DOSES, PARTICULARLY SECOND AROUND DOSES, WE'LL DISTRIBUTE THOSE IN THE AFTERNOON. 
          [00:10:02]
OF COURSE, AS IS THE CASE WITH THE PAST AGAINST ALL OF THE REGISTRANTS THAT WE'VE INVITED. 
          THEY HAVE RECEIVED AN EMAIL INVITATION THAT CONFIRMS THEIR APPOINTMENT AND GIVES AN HOUR TIME-FRAME TO SHOW UP. 
          OF COURSE, THEY'VE ALSO RECEIVED A PHONE CALL AND A TEXT AS WELL. 
          FOR THOSE FEW FOLKS YOU MAY HAVE REGISTERED BY PHONE RATHER THAN ONLINE, THOSE FOLKS HAD RECEIVED A PHONE CALL WITH THEIR APPOINTMENT AND TIME-FRAME. 
          AS MITCH MENTIONED AND WE'VE HAD THIS CASE WITH ALL OF THE MASS VACCINATION EVENTS, WE'VE HAD A FEW INDIVIDUALS THAT HAVE JUST MISSED THE EMAIL SOMEHOW. 
          WE CAN CERTAINLY ACCOMMODATE THOSE FOLKS. 
          CERTAINLY, IF YOU ALL HEAR OF CONSTITUENTS THAT HAVE SOMEHOW MISSED THEIR APPOINTMENT FOR THIS EVENT, PLEASE DO ASK THEM TO CONTACT US. 
          I BELIEVE THAT'S OUR LAST SLIDE, MR. E.GORDON UNSHARE YOUR SCREEN AND THE BOTH OF US WOULD BE HAPPY TO ANSWER ANY QUESTIONS THAT YOU MIGHT HAVE. 
          >> WELL, I THINK ONE THING THAT YOU DIDN'T MENTION THAT I LIKE FOR THE PUBLIC TO KNOW IS THAT IN THAT LAST SLIDE YOU HAD THAT VERY LARGE WHITE TENT THAT WAS AT THE BOTTOM CORNER. 
          JUST TO LET EVERYBODY KNOW THAT DURING THE STORM, THAT TENT COMPLETELY COLLAPSED. 
          I SAW PICTURES THAT I GUESS YESTERDAY OR MAYBE DAY BEFORE YESTERDAY NOW. 
          WE HAD STAMP OUT THERE TO REMOVE THE BROKEN-DOWN TENT AND THE NEW WOULD BE INSTALLED. 
          WE HAVE DEFINITELY BEEN GOING THROUGH ONE OF THOSE STORM IMPACTS, BUT THE PICTURES I SAW LOOKED LIKE IT HAD JUST COMPLETELY UTTERLY COLLAPSED IN BUCKLED. 
          I'M GLAD WE'VE GOT THAT REPAIRED. 
          BUT DO HAVE A COUPLE OF QUESTIONS FOR YOU COUNCIL MEMBER B. J WILLIAMS. 
          >> THANK YOU, MAYOR. GOOD EVENING JASON. 
          >> [OVERLAPPING] I CAN. 
          >> FIRST, I WANT TO SAY KUDOS AND THANK YOU FOR WHAT THE WORK THAT YOU AND YOUR TEAM HAS DONE, JUST BEEN AWESOME. 
          THEY'RE NOT SO FAVORABLE CONDITIONS, BUT REALLY APPRECIATE THE QUESTION I'D HAVE GOTTEN FUELED CLARIFIED FOR ME. 
          THERE'D BEEN SOME PEOPLE WHO REGISTERED AT MULTIPLE SITES, MULTIPLE HUBS. 
          THEY GOT THEIR FIRST SHOT AT ANOTHER HUB AND THEY'RE ASKING, "OKAY, CAN I GET MY SECOND SHOT AT THE GOLLUM HUB? BECAUSE I DON'T WANT TO TRAVEL WHEREVER THEY WENT TO GET THEIR INITIAL SHOT." CAN YOU CLARIFY THAT FOR OUR PUBLIC WITH THAT PROCESS BUT LOOK BAD IF THEY COULD DO IT. 
          >> THAT'S VERY GOOD QUESTION. 
          WE'VE HAD SEVERAL FOLKS REACHED OUT TO US WITH THE EXACT SAME QUESTION I ACTUALLY TALKED TO INDIVIDUAL TODAY. 
          IN THE ANSWER REALLY IS DICTATED BY THE STATE VACCINE DISTRIBUTION PROCESS. 
          THE STATE AUTOMATICALLY ALLOCATES. LET ME BACK UP. 
          IF THE STATE GIVES GARLAND, LET'S JUST SAY 1,000 DOSES TODAY, THE STATE WILL AUTOMATICALLY ALLOCATE 1,000 SECOND-ROUND DOSES. 
          IN THE CASE OF MODERNA, WHICH YOU WANT YOUR SECOND KNOWS ABOUT 28 DAYS. 
          THE STATE WILL AUTOMATICALLY ALLOCATE THE SECOND-ROUND DOSES 28 DAYS FROM TODAY. 
          WE DON'T HAVE LATITUDE LOCALLY TO EITHER DIMINISH OR INCREASE THAT SECOND DOSE ALLOCATION. 
          WHAT THAT MEANS IS, THAT WE ASK EVERYBODY AND EVERY DISTRIBUTION CENTER ASKS AND THE FOLKS TO GET BOTH FIRST AND SECOND DOSE AT THE SAME LOCATION. 
          IDEALLY, THE INDIVIDUALS THAT HAVE CONTACTED YOU, IF THEY'VE GOT THEIR FIRST DOSE AT ANOTHER LOCATION WHETHER IT WAS PERHAPS A LOCAL PHYSICIAN OR A HUB IN THE REGION THEN THAT HUB WHERE THAT LOCAL PHYSICIAN IS GOING TO GET THEIR SECOND DOSE AS WELL. 
          WE WOULD ENCOURAGE THEM TO CONTACT THOSE FOLKS TO FIND OUT EXACTLY HOW TO GET THAT SECOND DOSE. 
          HOW TO SCHEDULE THAT AND HOW THAT PROCESS WORKS AT THE LOCATION WHERE THEY GOT THEIR FIRST DOSE. 
          >> THANK YOU. THANK YOU MAYOR. 
          >> THANK YOU SIR. 
          >> DEPUTY MAYOR PRO TEM DEBORAH MORRIS. 
          >> THANK YOU, MAYOR. JASON, MAYBE I WAS LISTENING TOO QUICKLY BUT I WASN'T SURE I HEARD THAT. 
          WE'VE BEEN NOTIFIED THAT 2,500 MORE DOSES ARE UPCOMING. 
          [00:15:01]
QUESTION IS WHEN AND WHETHER OR NOT WE'LL RECEIVE THEM PRIOR TO OUR WEDNESDAY VENTER AND PRIOR TO NOTIFY PEOPLE. 
          IF THEY WERE TO ARRIVE TOMORROW, FIRST OF ALL, WHAT'S THE BREAKDOWN BETWEEN FIRST AND SECOND DOSES FOR THAT 2,500? DO YOU KNOW [OVERLAPPING] OFFHAND? 
          >> I DO. THE 2,500, THERE ARE 2,000 SECOND-ROUND DOSES AND 500 FIRST-ROUND DOSES. 
          >> GOT YOU. IF THEY SHOW UP TOMORROW, ARE WE GOING TO IMMEDIATELY SEND OUT AND SCHEDULE PEOPLE TO COME IN FOR THOSE ON WEDNESDAY? 
          >> I'M HESITATING HERE BECAUSE I DON'T KNOW WHICH ONE IS [INAUDIBLE] 
          >> I DON'T MIND TAKING THAT QUESTION. 
          WE'VE HAD A NUMBER OF DISCUSSIONS ON THAT. 
          THERE WILL BE A TIME POINT WHERE WE WON'T HAVE ENOUGH TIME TO NOTIFY THAT WE HAVEN'T SAID IN EXACT CUTOFF ON THAT YET. 
          OUR HOPE IS WE GET NOTIFIED TONIGHT IN THE SHIPMENTS COMING IN THE MORNING. 
          IF THAT'S THE CASE, WE CAN GET SOME OUT A DEFINITELY IN THE MORNING. 
          WE'VE DONE IT ALL THE WAY UP TO MIDDAY BECAUSE IT'S A LONG PROCESS TO SIT OUT THE EMAILS AND THEN TO GET ALL OF THE PHONE NUMBERS INTO THE SYSTEM TO SEND OUT THAT NOTIFICATION, BUT IT'LL BE SOME TIME IN THE MORNING WILL BE THAT CUTOFF. 
          >> OKAY, AND THAT MAKES SENSE, SO IF THEY COME IN THE NEXT DAY OR THE DAY AFTER THAT, WHERE ARE WE GOING TO SCHEDULE THEM TO COME IN SMALLER BATCHES DIRECTLY TO COVER SOMETHING? ARE WE GOING TO TRY TO HANDLE THEM INDIVIDUALLY? BECAUSE 2,500 SEEMS LIKE A LOT. 
          BUT I KNOW YOU ALL ARE REALLY EFFICIENT IN THE WAY YOU GET PEOPLE IN AND OUT, EVEN INDIVIDUALLY. 
          >> WELL. I THINK THE ANSWER TO THAT QUESTION IS BOTH. 
          IF WE ARE UNABLE TO TAKE ADVANTAGE OF THOSE DOSES IF WE DON'T GET THEM IN TIME TO ADMINISTER THEM AT THE MASS VACCINATION EVENT, WHICH IS WHERE WE WANT TO ADMINISTER BECAUSE THAT'S BY FAR THE MOST EFFICIENT WAY TO DO IT. 
          BUT IF WE DON'T GET THEM IN TIME FOR WEDNESDAY'S EVENT, WE DO HAVE A DECENT CAPACITY TO CALL FOLK SAN IN SMALL GROUPS, TO APPOINTMENTS AT THE PUBLIC HEALTH CLINIC. 
          WE CAN BURN THROUGH DOSES ON THE DAYS THAT WE DON'T HAVE MASS VACCINATION EVENTS AND FOR PUBLIC HEALTH PLANNING. 
          THEN OF COURSE, ANY DOSES THAT WE HAVE REMAINING FLOWING INTO NEXT WEEK IN SUBSEQUENT WEEKS, WE'LL TRY TO UTILIZE ALL OF THOSE AT SUBSEQUENT MASS VACCINATION APPEARANCE, SO A COMBINATION. [OVERLAPPING] 
          >> I'VE HEARD FROM A LOT OF PEOPLE WHO WERE VERY CONCERNED BECAUSE THEY CAUSE SO MANY OF THEM LOOK AT THE SECOND SHOT DATE ON THE BACK OF THEIR CARD IS BEING HARD APPOINTMENT, AND THEY'RE SAYING, "OH, NO, I MISSED MY APPOINTMENT. 
          WHAT DO I DO NOW?" THERE'S A LOT OF CONFUSION ABOUT WHAT THAT DATE ON THE BACK OF THE CARD MEANS. 
          THERE'S A RUMOR IN THE COMMUNITY THAT IF YOU MISS IT BY MORE THAN LIKE TWO DAYS, IT CAUSES BAD THINGS TO HAPPEN. 
          I'VE BEEN DOING MESSAGING, SO JUST FOR THE WORLD. 
          CDC CURRENT GUIDANCE IS HOW MANY DAYS AFTER THE FIRST SHOT IS THE CDC SAYING, "IT'S OKAY." 
          >> I'M ACTUALLY GLAD YOU BROUGHT THAT UP BECAUSE WE GET SIMILAR QUESTIONS. 
          THE CURRENT CDC GUIDANCE SAYS, "THAT THE SECOND DOSE FOR MODERNA IS YOU CAN GET THAT DOSE AS EARLY AS FOUR DAYS PRIOR TO DAY 28, SO THAT WOULD BE DAY 24. 
          THEN THEY RECOMMEND THAT YOU GET IT BEFORE DAY 42. 
          HOWEVER, THE GUIDANCE SPECIFICALLY SAYS THAT IF YOU GET THE VACCINE AFTER DAY 42, IT IS STILL CONSIDERED EFFECTIVE AND YOU DO NOT NEED TO RESTART THE SERIES. 
          AGAIN, THE GUIDANCE SAYS, "24-42 DAYS," IDEALLY 28 AND A PERFECT WORD, 28. 
          BUT, ADVISEDLY BETWEEN 24-42. 
          BUT EVEN IF YOU GO BEYOND THAT 42, THE SECOND DOSE REMAINS EFFECTIVE. 
          >> I'VE BEEN SAYING THAT A LOT AND IT MIGHT BE GOOD FOR US TO PUT THAT OUT IN SOCIAL MEDIA IN THOSE EXACT TERMS, JUST BECAUSE THERE'S A LOT OF CONCERNS. 
          THANKS. YOU'RE DOING A GREAT JOB AND YOU DID A GREAT JOB WITH THE SHELTERS BY THE WAY, THE COVID SCREENING AND ALL THAT. 
          YOU'RE JUST DOING AN OUTSTANDING JOB. WELL DONE. 
          CARRY ON. I HOPE YOU GET TO SLEEP EVERY NOW AND THEN. 
          THANK YOU. THANK YOU, MAYOR. 
          >> THANK YOU MAYOR. 
          ANY ADDITIONAL QUESTIONS FOR JASON OR MISTY? I SEE NONE AND YES, CERTAINLY. 
          OBVIOUSLY, OVER THE LAST SEVERAL DAYS OF LAST WEEK, 
          [00:20:03]
ALL OF OUR STAFF WERE VERY BUSY TAKING CARE OF ANY NUMBER OF THINGS AND HEALTH CERTAINLY BEING A BIG PART OF THAT, AND CERTAINLY, I DON'T KNOW IF ANYBODY KNOWS THE PEOPLE IN THE PUBLIC NOTICE, BUT OUR EMERGENCY MANAGEMENT DEPARTMENT CONSISTS OF TWO PEOPLE, TWO PEOPLE PERIOD. 
          THEY HAD A TREMENDOUS AMOUNT OF INFORMATION COMING IN ON THIS WEATHER SYSTEM, AND AS IT WAS DEVELOPING, AS IT WAS HERE, AS IT WAS LEAVING. 
          THEY DID A FANTASTIC JOB OF KEEPING US INFORMED OF WHEN THE SNOW WAS GOING TO ARRIVE AND WHAT'S ATTEMPTS WERE GOING TO BE, AND SO THANK YOU MISTY. I APPRECIATE IT. 
          >> THANK YOU, SIR. WE APPRECIATE IT. 
          >> ALL RIGHT. MOVING ON TO ITEM 4B. 
          [4B. City Council will deliberate on the City Manager's Proposed Capital Improvement Program for 2021
]
CITY COUNCIL WILL DELIBERATE ON THE CITY MANAGERS' PROPOSED CIP PROGRAM FOR 2021. 
          WE'VE OBVIOUSLY HAD NUMEROUS DISCUSSIONS ON THE CIP OVER THE LAST, I DON'T KNOW WHETHER IT'S BEEN A MONTH. 
          SEEMS LIKE LAST WEEK WAS A MONTH, BUT I BELIEVE WE'RE DOWN TO OUR FINAL TWO WEEKS, AND TOMORROW NIGHT, HOPEFULLY, WE WILL BE IN A POSITION TO APPROVE. 
          IF THERE'S ANY DISCUSSION TONIGHT ON THINGS WE CAN PREPARE STAFF FOR TOMORROW, I THINK WE'VE ALL BEEN IN PRETTY GOOD AGREEMENT, BUT COUNCIL MEMBER SMITH. 
          >> THANK YOU, MAYOR. I WOULD LIKE TO MAKE ONE SMALL AMENDMENT TO WHAT WE'VE DISCUSSED SO FAR, AS SOON AS THE COST CAN BE DETERMINED, I'D LIKE FIRST TO BRING FORWARD A CIP BUDGET AMENDMENT THAT WILL ADD STAND-ALONE POWER GENERATION CAPACITY TO AT LEAST TWO OF OUR RECREATION CENTERS. 
          WE'VE HAD FIVE YEARS OF DISASTERS, JUST ONE AFTER THE OTHER THAT HAVE SHOWN US THAT WE COULD POTENTIALLY USE SOME OF OUR RECREATIONAL CENTERS AS SHELTERS THAT HAVE THEIR OWN GENERATION CAPACITY. 
          AS PART OF THAT, I WOULD LIKE FIRST TO FAST-TRACK A QUOTE IN THE EXPANSION OF SCOPE OF THE AUTOBAHN RECREATIONAL CENTERS SINCE IT'S CURRENTLY UNDERGOING REMODELING. 
          I'D ALSO LIKE FOR US TO CONSIDER THIS IN THE SCOPE OF THE WHOLE HARVARD PARK REBUILD PROJECT. 
          >> JUST WHEN YOU SENT THAT E-MAIL OUT TO ME AND TO MR. BRADFORD, I DON'T KNOW, TWO, THREE DAYS AGO. 
          I SUPPORT THIS 1000 PERCENT. 
          I DON'T THINK THEY'LL BE ANY OPPOSITION TO THAT, THEREFORE WE WILL DEFINITELY MOVE FORWARD WITH THAT. 
          >> UNDERSTOOD. NOW KNOW IT'LL TAKE SOME TIME TO GET PRICING AND ALL THE REST OF IT. 
          I JUST LIKE FOR US TO JUST EARMARK THAT FOR NOW, AND ONCE WE KNOW WHAT THE PRICE TAG LOOKS LIKE, WE COME BACK AND HANDLE IT AS A GROUP. 
          >> YES. JUST SO YOU COUNCIL A VOTE WE WILL ADDRESS THAT THROUGH A BUDGET AMENDMENT. 
          IT'LL JUST BE A BUDGET AMENDMENT. ALL RIGHT. 
          THANK YOU, SIR. LET'S SEE HERE COUNCIL MEMBER ALBAN. 
          >> THANK YOU, MAYOR. I JUST HAVE TWO AMENDMENTS THAT ARE PROBABLY NONE SUBSTANTIVE, BUT I THINK I'D LIKE TO GET MADE INTO THE TEXT OF THE CIP JUST SO WE CAN MEMORIALIZE. 
          WE HAD SOME ISSUES BEFORE. 
          PEOPLE ARE, NO WE TALKED ABOUT THIS BUT THEY FELT THAT IT DIDN'T GIVE MEMORIALIZED AND THOSE CHANGES ARE FIRST. 
          IF YOU KNOW WHAT WE'RE TALKING ABOUT RECORDING PARK AND THE BALL FIELDS AND THE TENNIS CENTER AND ALL THOSE OTHER STUFF. 
          THERE HAD BEEN A DISCUSSION LAST YEAR, ABOUT WHAT TO DO ABOUT THE MARION D. WILLIAMS SOFTBALL FACILITY THAT WAS SUPPOSED TO GO AND BE NAMED UP AT TUCKER VILLE PARK. 
          THOSE OF YOU WHO WERE WITH US LAST YEAR WERE WILL RECALL THAT MAYOR DAY CAME BEFORE US TO TALK EXTENSIVELY ABOUT THE TENNIS FACILITY. 
          HE ENDED UP HAVING A DISCUSSION WITH WILLIAM'S FAMILY AND I'VE RECONFIRMED THAT WITH HIM, THAT THE WILLIAMS FAMILY IS SUPPORTIVE OF NOT HAVING A FACILITY, AT TUCKER VILLE PARK NAMED AFTER MARION D. WILLIAMS. BUT THEY WOULD IN WHAT WE HAD OFFERED OR WE'D SUGGESTED IN RESPONSE TO THAT WAS THAT PERHAPS WE COULD NAME THE NEW CHAMPIONSHIP BALL FIELD AT RINGGOLD PARK MARION D. WILLIAMS FIELD OR MARION D. WILLIAMS THE FOURTH'S FIELD OR MD WILLIAMS FIELD OR WHATEVER THAT WOULD BE IN. 
          I WOULD LIKE TO MEMORIALIZE THAT KNOWING 
          [00:25:01]
THAT WE MAY HAVE TO DO SOME OTHER THINGS DOWN THE ROAD OR WHAT NOT, BUT I WOULD LIKE TO MEMORIALIZE THAT SO THAT IT ACTUALLY APPEARS IN CIP WHEREVER WE REFER TO. 
          JUST TO BASICALLY A SEARCH OR REPLACE IF WE'RE REFERRING TO THE BASEBALL FACILITY AT RINGGOLD PARK THAT WE REPLACED THAT LANGUAGE WITH MD WILLIAMS FIELD AT RINGGOLD PARK. 
          I THINK THAT'S CONSISTENT WITH OUR OBLIGATIONS AS THE COUNCIL THAT WE MAKE GOOD ON THAT. 
          I KNOW THAT COUNCIL MEMBER GIVENS IN PARTICULAR WAS VERY CONCERNED ABOUT THE PROMISES THAT HAD BEEN MADE TO THE WILLIAMS FAMILY. 
          I'D LIKE TO FOLLOW THROUGH ON THAT. 
          MR. WILLIAMS WAS A LONGTIME INVOLVED IN LITTLE LEAGUE COACH AND DIED OF CANCER A NUMBER OF YEARS AGO. 
          I THINK IT WOULD BE PARTICULARLY FITTING TO HAVE MD WILLIAMS FIELD AT RINGGOLD PARK, PARTICULARLY GIVEN THE HISTORY OF RINGGOLD PARK. THAT'S NUMBER ONE. 
          THE SECOND THING IS, IS THAT THE NEW TENNIS, NOW THAT WE ARE BUILDING A NEW TENNIS CENTER OR WILL IF WE APPROVE THIS CIP, I WOULD LIKE TO SEE US EVERYWHERE WHERE WE TALKED ABOUT THE TENNIS CENTER THAT WE CHANGE HOW WE NAMED THAT AFTER MAYOR BOB DAY. 
          I CAN NOT THINK OF A BETTER PERSON TO NAME THAT NEW FACILITY FOR GIVEN WHAT MAYOR DAY HAS DONE FOR THIS CITY. 
          WE'VE TALKED ON THIS COUNCIL ABOUT THAT. 
          MAYBE WE NEED TO START NAMING AT LEAST SOME OF OUR FACILITIES FOR SOME OF OUR ELECTED OFFICIALS WHO HAVE DONE SO MUCH FOR THIS CITY OVER THE YEARS. 
          THAT'S WHAT I GOT, MAYOR. THANK YOU. 
          >> THANK YOU. SIR. LET'S SEE HERE. 
          COUNCILMAN WILLIAMS. 
          >> THANK YOU. MAYOR. I FULLY SUPPORT BOTH OF THOSE MINUTES FROM COUNCILOR MAN ALBAN. 
          I JUST GOT A CLARIFICATION QUESTION I GOT ABOUT TO THE CITY, AND I'M TALKING ABOUT THE TENNIS CLUB FOR LACK OF A BETTER TERM AND I GUESS THIS QUESTION WILL PROBABLY GO TO MR. BRADFORD. 
          CAN YOU SPEAK AGAIN, THIS IS GOING TO BE A PUBLIC TENNIS CENTER WITH PUBLIC ACCESS, NOT A PRIVATELY OWNED TENNIS CLUB. 
          I KNOW THAT MR. BRADFORD, WOULD YOU SPEAK TO THAT. 
          I DID HAVE THAT QUESTIONS COME FROM A COUPLE OF FOLKS AND THEY HEARD THIS FROM SOME OF OUR PREVIOUS DISCUSSIONS. 
          WOULD YOU SPEAK TO THAT FOR PUBLIC OUR PLACER? 
          >> YES SIR YOU ARE CORRECT. 
          THE NEW TENNIS CENTER OF THE BOB DAY TENNIS CENTER AT TUCKER VILLE PARK WILL BE OPEN TO THE GENERAL PUBLIC. 
          THERE WILL BE NO RESTRICTIONS ON WHO MAY PRACTICE OR TAKE ADVANTAGE OF THOSE FACILITIES. 
          >> THANK YOU VERY MUCH, SIR. THANK MR. MAYOR. 
          >> YES SIR. [NOISE] EXCUSE ME. 
          ANYTHING ELSE? CIP I SEE ALISON AND HAS BEEN SHAKING HER HEAD, NODDING HER HEAD. 
          I THINK SHE HAS RECEIVED THAT INFORMATION. GO AHEAD, ALISON. 
          >> GOOD EVENING MAYOR, CITY COUNCIL, MR. BRADFORD. 
          I DO HAVE A SHORT SLIDE PRESENTATION JUST AN OVERVIEW OF ALL THE CHANGES THE COUNCIL HAS DISCUSSED UP UNTIL THIS POINT. 
          IF I CAN QUICKLY GO THROUGH THAT. 
          >> PLEASE. 
          >> SHARE MY SCREEN. ARE YOU ABLE TO SEE MY SCREEN NOW? 
          >> YES. 
          >> WONDERFUL. SORRY, GIVE ME ONE SECOND. THANK YOU OVERVIEW OF PROPOSED CHANGES TO THE 2021 CAPITAL IMPROVEMENT PROGRAM. 
          INCREASE THE PRODUCTION CIP PROGRAM BY $4.3 MILLION FOR THE REPLACEMENT OF THE SPENCER FIVE COOLING TOWER PROJECT. 
          SHIFT $676,000 IN THE RESIDENTIAL PROGRAM FROM CURRENT FUNDS TO REVENUE BONDS IN 2021. 
          SHIFT 2.3 MILLION IN THE RELOCATION OF FACILITIES PROGRAM FROM CURRENT FUNDS TO REVENUE BONDS IN 2021. 
          SHIFT 1.3 MILLION IN THE DISTRIBUTION LINES OVERHEAD PROGRAM FROM CURRENT FUNDS TO REVENUE BONDS IN 2021. 
          INCREASE PROJECT COSTS FOR THE PLAYGROUND REPLACEMENT PROGRAM IN 2022 BY $250,000 FOR YARBOROUGH PARK PLAYGROUND REPLACEMENT. 
          A SUB NOTE ON THAT, 
          [00:30:01]
$250,000 OF THE 2022 TAX NOTE ISSUANCE WILL BE EARMARKED FOR THIS PROJECT. 
          FINALLY, STAFF RECEIVED DIRECTION TO DESIGN THE TUCKERVILLE PARK DEVELOPMENT CENTER TENNIS COMPLEX FOR OPTION THREE AS PRESENTED ON JANUARY 19TH BUT TO PHASE CONSTRUCTION BASED ON THE FUNDING AVAILABLE IN THE 2004 BOND PROGRAM. 
          IN SUMMARY, OUR 2021 CIP PROPOSED EXPENDITURES WILL BE INCREASING BY $4.3 MILLION FOR OUR ELECTRIC UTILITY FUND WITH OUR 2021 CIP AS A TOTAL OF $431.4 MILLION. 
          LIKEWISE, OUR 2021 DEBT ISSUANCE WILL BE INCREASING BY $4.3 MILLION FOR OUR ELECTRIC UTILITY FUND WITH OUR TOTAL PROPOSED THAT ISSUANCE AT $125.6 MILLION FOR 2021. 
          WITH THAT, I'LL TAKE ANY QUESTIONS OR FURTHER COMMENTS FROM THE COUNCIL. THANK YOU. 
          >> THANK YOU ALISON. ANY ADDITIONAL POINTS THAT THEY CAN GET ADDRESSED BEFORE TOMORROW NIGHT WHEN WE MEET AGAIN? I SEE NONE. THANK YOU ALISON. 
          >> THANK YOU. 
          >> MOVING FORWARD IN OUR AGENDA, OBVIOUSLY, I'VE MENTIONED EARLIER THAT WE ARE MOVING ALL PARTS OF ITEM 4C TO TOMORROW NIGHT. 
          THAT BRINGS US TO ITEM 4D. 
          [4D. Discuss Weather-Related ERCOT Mandatory Curtailment of Electricity to Garland]
DISCUSS WHETHER RELATED OR CUT MANDATORY CURTAILMENT OF ELECTRICITY TO GARLAND. 
          NOW COUNCIL, WE'VE GOT SOME FOLKS WITH US ONLINE AS WELL. 
          WE HAVE THREE SEPARATE PRESENTATIONS AND I REALIZED THAT THEY MAY COME IN AND OUT OF EACH OTHER. 
          I MEAN, THEY ARE SORT OF OVERLAPPING SOME OF THE ITEMS. BUT WE HAVE THREE PRESENTATIONS, GP&L UPDATE, WATER UPDATE AND THEN CUSTOMER SERVICE UPDATE AND WHAT I WOULD LIKE TO DO IS LET'S GET TO GP&L UPDATE. 
          I'LL OPEN IT UP FOR CITIZEN COMMENTS, COUNCIL QUESTIONS AND THEN WE WILL MOVE TO WATER. 
          THE CITIZEN'S COMMENTS, COUNCIL, SAME THING WITH CUSTOMER SERVICE SO THAT WE CAN TRY TO KEEP SOME OF THE ITEMS AS SEPARATE AS POSSIBLE OR THE FOCUS OR DIRECTION ON THEM. 
          WE'LL ADDRESS SYSTEM COMMENTS WHEN WE GET TO THAT POINT. ALSO A NOTE. 
          HOPEFULLY WE CAN ANSWER SOME QUESTIONS TONIGHT AND ADDRESS SOME OF THE QUESTIONS. 
          WE DON'T HAVE ALL THE ANSWERS RIGHT NOW. 
          THIS IS STILL A DEVELOPING SITUATION AND OBVIOUSLY THE RECOVERY FROM IT. 
          WE WILL TRY TO ADDRESS ALL QUESTIONS EITHER FROM CITIZENS OR FROM COUNCIL TONIGHT. 
          THEY WILL MOST LIKELY BE QUESTIONS THAT ARE GOING TO CONTINUE FORWARD. 
          TONIGHT IS NOT THE LAST TIME WE'RE GOING TO TALK ABOUT THESE ITEMS. THIS IS GOING TO BE SOME ONGOING DISCUSSIONS. 
          WE WILL NOT BE HERE TO ADDRESS AND RESOLVE AND SOLVE ALL THE ISSUES RELATED TO THIS EVENT TONIGHT. 
          FIRST UP IS THE GP&L UPDATE. 
          MR. YANKEE, HERE YOU ARE, SIR. 
          >> THANK YOU MAYOR. GOOD EVENING COUNCIL. 
          FOR THOSE OF YOU IN THE PUBLIC AUDIENCE I AM JEFF YANKEE AND I SERVE AS GENERAL MANAGER OF GARLAND POWER AND LIGHTING. 
          AS SOON AS I FINISH MY OPENING REMARKS, I WILL ASK TOM HANCOCK, OUR COO, TO EXPLAIN HOW ERCOT FUNCTIONS AND WHAT WENT WRONG THAT LED TO A WEEK OF BLACKOUT. 
          BUT BEFORE WE GET INTO DETAILED CONVERSATION OF THE EVENT, I WOULD LIKE TO RECOGNIZE AND PUBLICLY THANK OUR GP&L EMPLOYEES FOR THE COUNTLESS HOURS THEY WORK AND FOR THE SPIRIT IN WHICH THEY CONDUCTED THEMSELVES IN MOST DEMANDING CIRCUMSTANCES. 
          OUR EMPLOYEES HAVE SPENT THEIR ENTIRE CAREERS DEDICATED TO ENSURING THAT GARLAND CITIZENS ARE PROVIDED WITH RELIABLE ELECTRICITY TO BOTH THEIR HOMES AND 
          [00:35:01]
THEIR BUSINESSES AND WHEN THAT ABILITY IS TAKEN AWAY FROM THEM, AS IN A STATE-WIDE EVENT SUCH AS THE ONE WE SUFFERED THROUGH LAST WEEK, THERE ARE DEEP FEELINGS OF HELPLESSNESS AND UNDERSTANDABLE FRUSTRATION. 
          THAT BEING SAID, AS GENERAL MANAGER, I WANT TO APOLOGIZE TO THE COUNCIL AND TO THE CITIZENS OF GARLAND FOR OUR FAILURE IN A COUPLE OF AREAS IN WHICH WE HAVE SOME LEVEL OF CONTROL. 
          FIRST, WE FAILED TO ADEQUATELY COMMUNICATE TO OUR CUSTOMERS AND WE ALSO FAILED TO HAVE ADEQUATE WAYS FOR CUSTOMERS TO COMMUNICATE WITH US. 
          SECOND, I BELIEVE THAT OVER THE YEARS, WE COULD HAVE DESIGNATED OR DESIGNED OUR DISTRIBUTION SYSTEM IN A WAY THAT WOULD HAVE BETTER ACCOMMODATED ROTATING HOURS. 
          I TAKE FULL RESPONSIBILITY FOR THE LACK OF COMMUNICATION DURING THE RUN AND I COMMIT TO THE COUNCIL AND TO OUR CUSTOMERS THAT GP&L WILL CONDUCT A THOROUGH REVIEW OF OUR DISTRIBUTION SYSTEM. 
          IN FACT, WE WILL BE CONDUCTING AN AUTOPSY IF WE WILL, OF HOW OUR ORGANIZATION PERFORMED. 
          IN WHAT THINGS NEED TO BE MODIFIED FROM THE VERY TOP TO THE VERY BOTTOM. 
          AGAIN, I OFFER MY SINCERE APOLOGY TO THE COUNCIL AND TO OUR CITIZENS AND ASSURE YOU THAT GP&L WILL RESOLVE LAST WEEK'S ISSUES THAT ARE WITHIN OUR ABILITY TO USE. 
          NOW I'D LIKE TO INTRODUCE OUR COO, TOM HANCOCK, TO GO THROUGH THE DETAILS. 
          >> THANK YOU JEFF, MAJOR COUNCIL I WILL SHARE MY SCREEN. 
          I JUST HAVE A COUPLE OF SLIDES HERE TO TALK THROUGH. 
          CAN YOU ALL SEE MY SCREEN? 
          >> YES SIR. 
          >> FIRST OF ALL, I'D LIKE TO TALK A LITTLE BIT ABOUT THE MARKET STRUCTURE IN ERCOT, HOW IT'S DESIGNED. 
          I KNOW THERE'S BEEN SOME MISPERCEPTIONS OUT THERE REGARDING OUR ABILITY TO USE OUR GENERATION TO SERVE LOAD LOCALLY. 
          I WANTED TO TAKE A FEW MINUTES TO TALK ABOUT THAT. 
          THEN WE'LL TALK A LITTLE BIT ABOUT WHAT ARE ERCOT, WHAT THEIR ROLE IS IN BALANCING GENERATION LOAD, AND WHAT HAPPENS WHEN THAT IS COMPROMISED. 
          FIRST OF ALL, AS FAR AS ERCOT IS CONCERNED, THERE ARE BASICALLY THREE FUNCTIONS: THERE'S A GENERATION FUNCTION, THE TRANSMISSION AND DISTRIBUTION FUNCTION, WHICH WE REFER TO AS WIRES BUSINESS, AND THEN THERE'S THE RETAIL FUNCTION, WHICH, FOR THOSE CUSTOMERS THAT ARE IN COMPETITION, THEY'RE REPRESENTED BY RETAIL ELECTRIC PROVIDERS. 
          FOR MUNIS AND CO-OPS, WHICH ROUGHLY REPRESENT ABOUT 25 PERCENT OF THE STATE, THEY ARE REPRESENTED BY QSES, TYPICALLY LOCAL TO THAT AREA. 
          GARLAND HAS A QSE, WHICH IS A QUANTIFIED SCHEDULING ENTITY, WHICH REPRESENTS BOTH GARLAND'S GENERATION AND GARLAND'S LOAD FUNCTION. 
          THE WAY ERCOT WORKS IS THAT GENERATION AND LOAD ARE SEPARATE. 
          WHEN I TALK ABOUT SEPARATE, I MEAN FROM A FINANCIAL PERSPECTIVE. 
          WHEN WE HAVE GENERATION THAT'S AVAILABLE TO PARTICIPATE IN THE MARKET, WE BID THAT GENERATION IN AT A PRICE, AND TYPICALLY THAT PRICE IS EQUAL TO WHAT OUR FUEL COSTS ARE PLUS SOME MARGIN TO RUN. 
          WE BID THAT INTO THE MARKET EVERY DAY. 
          ALSO, FROM A LOAD OBLIGATION PERSPECTIVE, WE DEVELOP OUR LOAD FORECAST EVERY HOUR OF THE DAY, AND WE PLACE PRICES AT WHICH WE'RE WILLING TO BUY THAT LOAD FROM THE MARKET THROUGH OUR QSE. 
          AGAIN, ERCOT IS FACILITATOR HERE, SO ERCOT WILL TAKE ALL OF THE PRICES THAT THEY GET FROM GENERATED ACROSS THE STATE, THEY'LL TAKE PRICES THAT LOADS ARE WILLING TO BUY ACROSS THE STATE, AND THEY HAVE A SOPHISTICATED MODEL THAT GOES THROUGH THAT AND DETERMINES WHAT THE LEAST-COST GENERATION IS TO RUN TO SERVE THAT LOAD OBLIGATION, BASED ON WHAT THOSE LOADS ARE WILLING TO PAY. 
          GARLAND, AS HAVING BOTH GENERATION AND LOAD, WILL RECEIVE SCHEDULES OF WHAT THEIR OBLIGATIONS ARE FOR THEIR GENERATION. 
          THEY BID INTO THE MARKET. 
          IT COULD BE THAT OUR GENERATION WASN'T COMPETITIVE THAT DAY AND WE HAVE NO OBLIGATIONS ON THE GENERATION SIDE. 
          BUT WHATEVER THOSE OBLIGATIONS ARE, ERCOT WILL LET US KNOW, AND IT'S UP TO US ON THE NEXT OPERATING DAY TO RUN 
          [00:40:03]
OUR GENERATION ACCORDING TO THOSE SCHEDULES AND BASED ON WHAT THE REAL-TIME PRICE OF THE MARKET IS DOING AT THE TIME. 
          SAME THING FROM A LOAD PERSPECTIVE. 
          IT WILL TELL US WHAT ENERGY WE ARE RECEIVING FROM ERCOT AT A PRICE, AND OUR LOAD WILL BUY THAT ENERGY IN THE OPERATING DAY. 
          FOR EXAMPLE, IF WE TALK ABOUT GENERATION, SAY WE COMMITTED TO PROVIDING 50 MEGAWATTS FOR OUR ENDING 5 TOMORROW TO ERCOT. 
          IF WE DON'T DO THAT, THEN THE PRICE IN WHICH WE PAY OR WILL BE SETTLED AT WILL BE, IF WE'RE GENERATING 52 MEGAWATTS FOR SOME REASON, THEN WE'LL GET PAID FOR 52 MEGAWATTS. 
          IF WE'RE GENERATING 48, WE'LL GET PAID 48, AND WE'LL BUY TWO MEGAWATTS FROM THE MARKET BECAUSE OUR OBLIGATION WAS 50 BASED ON OUR DAY-AHEAD COMMITMENT. 
          THE SAME THING GOES FOR THE LOAD. 
          IF THE LOAD BOUGHT 50 MEGAWATTS FOR OUR ENDING 5 TOMORROW, AND OUR LOAD IS 52, THEN OUR LOAD IS GOING TO BE BUYING THAT EXTRA TWO MEGAWATTS AT WHATEVER THE MARKET PRICE IS AT THAT TIME. 
          SO FROM A FINANCIAL PERSPECTIVE, GENERATION AND LOAD ARE FINANCIALLY SETTLED SEPARATELY. 
          THE POWER IS PUT ONTO THE GRID. 
          THE POWER FLOWS ACROSS THE LEAST RESISTANCE PATH. 
          JUST BECAUSE WE HAVE EXTRA GENERATION AVAILABLE IN THE GARLAND AREA, WE'RE NOT ABLE TO SERVE JUST THE LOAD IN THE GARLAND AREA. 
          THAT POWER GOES ON THE GRID BASED ON OUR PREVIOUS COMMITMENTS AND ERCOT ESSENTIALLY SETTLES THE MARKET AS A WHOLE AND DISPATCHES THE MARKET AS A WHOLE, BASED ON WHAT'S ACTUALLY HAPPENING TO GENERATION AND LOAD, NOT ONLY IN THE GARLAND AREA BUT ACROSS THE REST OF THE STATE. 
          THAT'S ESSENTIALLY HOW IT WORKS. 
          AGAIN, WE'RE NOT ABLE TO ACTUALLY SEND GARLAND GENERATION LOCALLY TO GARLAND LOAD. 
          IT IS PUT OUT ON THE GRID BASED ON OUR BIDS AND PREVIOUS COMMITMENTS, AND ERCOT IS RESPONSIBLE FOR DISPATCHING THAT ACROSS THE GRID. 
          LET'S TALK A LITTLE BIT ABOUT WHAT ERCOT'S FUNCTION IS. 
          AGAIN, THEY NOT ONLY FACILITATE THE DAY-AHEAD MARKET AND THE REAL-TIME MARKET; THEY'RE ALSO RESPONSIBLE FOR MAINTAINING FREQUENCY OR RELIABILITY ACROSS THE GRID. 
          ESSENTIALLY, LOAD AND GENERATION ACROSS THE GRID IS BALANCED; THE FREQUENCY WILL BE AT 60 HERTZ. 
          IF DEMAND IS HIGHER, THE GENERATION, THE FREQUENCY WILL START TO DECAY OR GO BELOW 60. 
          THE GENERATION'S HIGHER THAN LOAD, THE FREQUENCY WILL INCREASE AND GO ABOVE 60. 
          IN THE SITUATION THAT WE EXPERIENCED LAST WEEK AND OVER THE WEEKEND AND EARLY LAST WEEK IS THAT GENERATION, FOR A NUMBER OF REASONS, EITHER FROM GAS SUPPLY ISSUES, FROM WIND TURBINES ICING UP FROM THERMAL GENERATION, NOT BEING ABLE TO RUN AS SCHEDULED, THE GENERATION IN ERCOT GOT SEVERELY LOWER THAN THE DEMAND. 
          WHEN THAT HAPPENS, ERCOT HAS A NUMBER OF TOOLS AVAILABLE TO THEM TO COMBAT THAT PROBLEM. 
          UNFORTUNATELY, IN THIS CASE, THE PROBLEM WAS SO DEEP THAT ERCOT ONLY WENT THROUGH ALL THEIR RESERVES. 
          THEY HAD TO ENTER TO THEIR EMERGENCY ELECTRIC ENERGY ALERT PROGRAM. 
          THERE'S THREE STEPS IN THAT PROGRAM, AND, UNFORTUNATELY, THE THIRD STEP IS WHERE WE ULTIMATELY GOT TO, AND THAT WAS WHERE FIRM LOAD SHED HAD TO BE ACCOMPLISHED TO KEEP THE GRID STABLE AND NOT RESULT IN A COMPLETE BLACKOUT OF THE GRID. 
          WHAT HAPPENS IS ERCOT DETERMINES HOW MUCH FIRM LOAD SHED THAT NEEDS TO BE PROVIDED, AND THEY PROVIDE THAT TO ALL THE TRANSMISSION OWNERS AND OPERATORS IN THE STATE. 
          GARLAND, AGAIN, IS ALSO A TRANSMISSION OWNER AND OPERATOR, AS I MENTIONED BEFORE, SO THAT COMES INTO OUR DISPATCH CENTER AND ERCOT, FOR EXAMPLE, SAYS WE NEED TO SHARE THE 1000 MEGAWATTS OF FIRM LOAD. 
          GARLAND'S SHARE, AS A PARTICIPANT IN THIS MARKET, IS 3/4 OF 1 PERCENT, OR 0.75 PERCENT. 
          SO FOR EVERY 1000 MEGAWATTS THAT ERCOT NEEDS OF FIRM THE LOAD SHED, GARLAND IS RESPONSIBLE FOR SHEDDING 7.5 MEGAWATTS. 
          AT THE PEAK OF THIS EVENT, ERCOT WAS ASKING FOR 20,000 MEGAWATTS OF FIRM LOAD SHED, 
          [00:45:02]
OR WATTS FOR THE CITY OF GARLAND. 
          BECAUSE OF THE SITUATION THAT WE HAVE, WE HAVE ROUGHLY 99 DISTRIBUTION FEEDERS AVAILABLE IN THIS EVENT, WHEN YOU TAKE OUT THE ONES THAT ARE NEEDED TO SERVE THE FEEDERS THAT HAVE CRITICAL LOADS ON THEM, SUCH AS HOSPITALS AND THINGS OF THAT NATURE THAT REMOVES A SET OF FEEDERS. 
          THEN ALSO IN ADDITION TO THAT, AS A MARKET PARTICIPANT, THE CITY OF GARLAND IS ALSO REQUIRED TO HAVE 25 PERCENT OF THEIR LOAD BEHIND UNDERFREQUENCY RELAYS. 
          THOSE UNDER FREQUENCY RELAYS WERE ALSO ASSIGNED TO CERTAIN FEEDERS. 
          THOSE ARE SET IN THREE LEVELS, SO 25 PERCENT TOTAL, BUT THE FIRST LEVEL WOULD GRAB 5 PERCENT OF THE LOAD, THE SECOND LEVEL 10 PERCENT, AND THE THIRD LEVEL 10 PERCENT. 
          THOSE ARE SET TO TRIP. 
          IF FREQUENCY GETS TO 59.3, THE FIRST LEVEL OF 5 PERCENT IS AUTOMATICALLY SHARED. 
          IF FREQUENCY GETS TO 58.9, THE SECOND LEVEL OR 10 PERCENT ADDITIONAL IS SHARED. 
          THEN IF WE GET TO THE LEVEL AT 58.5 HERTZ, THE FINAL 10 PERCENT IS SHARED. 
          THOSE UNDERFREQUENCY RELAYS, THAT PROGRAM IS BASICALLY THE LAST STOP BEFORE THE STATE GOES BLACK. 
          IF WE'RE GETTING INTO THOSE SITUATIONS, IT'S TYPICALLY THERE TO TRY TO PREVENT SOME CASCADING BLACKOUT EVENT. 
          SO WE HAVE TO, AGAIN, MAINTAIN THAT LOAD ON CERTAIN FEEDERS SO THAT IF WE GET INTO THAT SITUATION WHEN THOSE UNDERFREQUENCY RELAYS OPERATE, THEY WILL ACTUALLY GET THE LOAD THAT WE'RE COMMITTED TO PROVIDING UNDER THE PROTOCOLS. 
          ESSENTIALLY, THE SITUATION THAT WE DEALT WITH LAST WEEK WAS THAT ERCOT ASKED FOR SO MUCH, AND FOR US TO MAINTAIN FEEDERS THAT HAD CRITICAL LOADS ON THEM, AS WELL AS MAINTAIN FEEDERS THAT HAD LOAD BEHIND UNDERFREQUENCY RELAYS. 
          WE PHYSICALLY JUST DIDN'T HAVE ENOUGH FEEDERS TO BE ABLE TO ROTATE CUSTOMERS THE WAY WE WOULD HAVE LIKED TO. 
          SO TO [INAUDIBLE] POINT, WE NEED TO GO BACK AND LOOK AT WHAT WE NEED TO DO DIFFERENTLY WITHIN OUR DISTRIBUTION SYSTEM TO BE ABLE TO RESPOND MORE QUICKLY WHEN AND IF WE GET INTO AN EVENT LIKE THIS AGAIN, WHERE WE HAVE SUCH A SIGNIFICANT AMOUNT OF FIRM LOAD SHED THAT'S ASKED OF US FROM ERCOT. 
          ONE OF THE OTHER THINGS THAT HAPPENED TO US AS WELL IS OBVIOUSLY, WE HAVE A NUMBER OF FEEDERS OFF OR NOT ABLE TO ROTATE LIKE WE WANT TO. 
          WE'RE USING FIELD CREWS TO GO OUT, AND TRY TO SECTIONALIZE FEEDERS TO BE ABLE TO ROTATE LOADS AS BEST AS WE CAN. 
          WITH HAVING THE EQUIPMENT OPEN FOR HOURS ON END, WE WERE RUNNING INTO ISSUES WITH FROZEN EQUIPMENT WHERE BREAKERS WOULDN'T RECLOSE, SWITCHES AS WELL. 
          WE HAD COLD LOAD PICKUP WHICH IS BASICALLY THE INSTANTANEOUS IN-RUSH WHEN YOU SWITCH A FEEDER ON. 
          THE IN-RUSH OF LOAD IS ACTUALLY GREATER THAN THE LOAD THAT'S ON THE FEEDER. 
          WE HAD THAT SITUATION WHERE WHEN WE SWITCH THINGS ON, BECAUSE OF ALL THE IN-RUSH CURRENT, WE WERE BLOWING FUSES, WE WERE TRIPPING BREAKERS BACK OPEN, A NUMBER OF ISSUES THAT WE HAD THERE. 
          JUST IN GENERAL, WHEN YOU SEND CREWS OUT IN THE FIELD, ESPECIALLY IN CONDITIONS LIKE WE HAD, IT JUST TAKES TIME. 
          THIS IS NOT A 15 MINUTE OPERATION WHEN YOU DO THAT ESPECIALLY WHEN YOU START TO HAVE SOME OF THE PROBLEMS THAT WE HAD BECAUSE THEN THEY BASICALLY HAVE TO RESTORE THE WAY THINGS WERE. 
          THEN GO AND ACTUALLY TRY TO SECTIONALIZE A DIFFERENT AREA WHERE WE PICK UP A LITTLE SMALLER LOAD ON THAT FEEDER, TO TRY TO PREVENT SOME OF THE ISSUES THAT WE WERE RUNNING INTO WHERE EQUIPMENT WAS TRIPPING BACK OUT OR BLOWING FUSES, ET CETERA. 
          THOSE ARE JUST A NUMBER OF THINGS THAT WE ENCOUNTERED. 
          THEN MR. YANKEES POINTS THAT, OBVIOUSLY, WE HAVE A LOT OF WORK TO DO IN IDENTIFYING THOSE SITUATIONS. 
          AGAIN, TRYING TO SET UP OUR DISTRIBUTION SYSTEMS WHICH WERE MUCH MORE ABLE TO ADAPT, AND OBVIOUSLY ROTATE CUSTOMERS LIKE WE WANTED TO. 
          [00:50:01]
NO EXCUSES HERE, THIS IS A HUGE LEARNING EXPERIENCE, NOT ONLY FOR GARLAND, BUT PEOPLE ACROSS THE STATE WHO RAN INTO SIMILAR PROBLEMS. WE JUST HAVE NEVER SEEN FIRM LOAD SHED ANYWHERE NEAR THE LEVELS THAT WE EXPERIENCED LAST WEEK. 
          THAT'S REALLY ALL I WANTED TO TALK ABOUT. 
          I'LL BE HAPPY TO ENTERTAIN ANY QUESTIONS AND I'LL UNSHARE MY SCREEN. 
          >> CAN YOU UNSHARE YOUR SCREEN FOR ME. THANK YOU. 
          [NOISE] I'D LIKE TO OPEN IT UP TO 
          [1. Public Comments on Work Session Items]
CITIZEN QUESTIONS ON [INAUDIBLE] WE'RE GOING TO DO CITIZEN QUESTIONS FIRST AND THEN COME BACK TO COUNCIL. 
          EACH PERSON WILL BE ALLOWED THREE MINUTES TO SPEAK. 
          WHAT I WILL DO IS I WILL OPEN THE LINE ON OUR END AND THEN YOU WILL NEED TO UNMUTE YOURSELF. 
          WHEN YOU COME ON, IF YOU COULD GIVE US YOUR NAME AND YOUR ADDRESS FOR THE RECORD. 
          OBVIOUSLY HOW I SEE PEOPLE DOING USING THE RAISE YOUR HAND FEATURE. 
          WE WILL RECOGNIZE YOU, AND I WILL TAKE THEM IN THE ORDER THAT THEY'RE POPPING UP ON THE SCREEN. 
          THE FIRST IS JENNIFER ERNST. 
          I'VE OPENED IT ON OUR END. 
          IF YOU CAN UNMUTE YOURSELF. 
          IF YOU GIVE US YOUR NAME AND ADDRESS FOR THE RECORD, PLEASE. 
          >> MY NAME IS JENNIFER ERNST, AND I'M AT 705 MALIBU DRIVE. 
          >> OKAY, MA'AM. GO AHEAD. 
          >> FIRST, I'D LIKE TO THANK MAYOR LEMAY AND COUNCILMAN ALBAN. 
          BOTH OF YOU RESPONDED TO ME VIA MESSENGER MULTIPLE TIMES THROUGHOUT THIS EMERGENCY, AND SOMETIMES IN THE MIDDLE OF THE NIGHT. 
          I DO NOT KNOW WHEN YOU ALL SLEPT. 
          I KNOW WE WERE NOT SLEEPING. 
          I KNOW YOU ALL WERE NOT SLEEPING. 
          I GREATLY APPRECIATE YOU ALL. 
          THE FIRST THING I HAVE QUESTION, PEOPLE WHO ARE AT HOME THAT ARE ON HOSPICE, OR LIFESAVING EQUIPMENT THAT NEED ELECTRICITY TO LIVE, I HAVE THAT SITUATION NOT IN MY HOME, BUT IN ANOTHER HOME THAT MY GRANDMOTHER IS IN. 
          ELECTRICITY WAS OUT FOR OVER 48 HOURS AND WE HAD A HELL OF A TIME FINDING HER A HOTEL TO GET HER INTO, WHICH WAS DANGEROUS FOR US TO TRANSPORT HER BUT WE HAD TO. 
          HOW DO WE KEEP HER ELECTRICITY FROM BEING TURNED OFF AGAIN AND/OR OTHER PEOPLE WHO HAVE THESE LIFESAVING EQUIPMENT IN THEIR HOMES THAT NEED TO BE RUNNING WHEN BACK UP BATTERY POWER DOES NOT LAST 48 HOURS OR 36 HOURS HOWEVER LONG OR POWER WAS TURNED OFF? THAT'S NUMBER 1. I FEEL EVERYTHING THAT WE HAVE HEARD EXCUSE WISE HAS BEEN PEOPLE TALKING IN CIRCLES, AND I THINK THAT WE COMPLETELY UNDERSTAND HOW ELECTRICITY WORKS AT THIS POINT. 
          HOWEVER, WHEN YOU TELL US AS CITIZENS TO SAVE ELECTRICITY, WHEN OUR ELECTRICITY IS ON AND WE DON'T HAVE ELECTRICITY, IT'S EXTREMELY INSULTING, PLEASE DO NOT SEND OUT MESSAGES TO YOURS CONSTITUENTS THAT SAY, "HEY, WE NEED YOU TO CONSERVE ELECTRICITY." WE DON'T HAVE ANY TO CONSERVE. 
          THEN WHEN YOU TURN OUR POWER OFF FOR 36 TO 48 HOURS, AND OUR HOUSES GET DOWN TO 30 DEGREES. 
          THEN YOU'RE ASKING US TO CONSERVE ELECTRICITY, AND WE HAVE TO TURN OUR HEATERS ON JUST TO GET US UP TO A LIVABLE TEMPERATURE, IT'S INCREASING OUR USE OF ELECTRICITY. 
          TO ME, COMMON SENSE SAYS IF YOU WANT TO TURN IT OFF FOR SIX HOURS INSTEAD OF 36 HOURS, IT WOULD HAVE USED A LESS ELECTRICITY TO GET IT BACK UP TO TEMPERATURE, AT LEAST TO ME IT DOES. 
          LASTLY, WE WERE ASKED AS CITIZENS OF THIS STATE TO BE PREPARED FOR THIS. 
          WE WERE ASKED TO GET GROCERIES, WE WERE ASKED TO WRAP OUR PIPES, WE WERE ASKED TO GET OUR CHILDREN PREPARED, WE WERE ASKED TO DO ALL OF THESE THINGS. 
          WHY WERE THE ELECTRIC COMPANIES AND ALL THESE GENERATORS NOT WINTERIZED? WE HAD TO WINTERIZE OUR HOMES, WE HAD A WINTERIZE OUR PIPES. 
          WE HAD TO DO EVERYTHING WE HAD TO DO TO TAKE CARE OF OUR FAMILIES, AND TO TAKE CARE OF OUR KIDS. 
          WHY DID THEY NOT DO WHAT THEY WERE SUPPOSED TO DO? I KNOW YOU DO NOT HAVE ANY ANSWER FOR THAT. 
          IS THIS REALLY GOING TO BE FIXED, OR IS THIS GOING TO BE LIKE 2011 OR 2008? HAVE WE REALLY LEARNED FROM THIS? HAVE WE TRULY LEARNED FROM THIS? BECAUSE WE'VE SAID THIS BEFORE. 
          WE HAVE SAID WE HAVE LEARNED FROM THIS, AND WE HAVEN'T LEARNED FROM THIS BECAUSE OBVIOUSLY THE STATE OF TEXAS DIDN'T HAVE POWER, SO WE HAVEN'T LEARNED. 
          ARE WE REALLY GOING TO LEARN FROM THIS? I JUST WANT TO KNOW. YES OR NO. 
          WHAT ARE THE EXACT STEPS THAT WE ARE GOING TO TAKE TO FIX THIS AND NOT A CIRCLE TALK AROUND, I WANT NUMBER 1 WE'RE GOING TO DO THIS. 
          NUMBER TWO, WE'RE GONNA DO THIS. 
          DON'T TALK TO US IN CIRCLES BECAUSE WE'RE NOT STUPID. 
          LASTLY, I WANT TO THANK THE CEO OF GP&L. 
          I THINK YOU SAID THE LAST NAME WAS YANKEE AND FOR YOUR APOLOGY BECAUSE WE DID TRY TO COMMUNICATE WITH YOU ALL, 
          [00:55:02]
BUT I DO APPRECIATE YOUR APOLOGY. 
          IT IS GREATLY APPRECIATED, AND FROM MY FAMILY AND AGAIN, MAYOR LEMAY, COUNCILMAN, ALBAN. 
          I'M SURE OTHER ONES WERE AMAZING, BUT YOU TWO ROCKED MY WORLD LAST WEEK. 
          I GREATLY APPRECIATE BOTH OF YOU. THAT'S ALL I HAVE. 
          >> THANK YOU MA'AM THANK YOU, JENNIFER. SORRY. IT'S BEEN A LONG WEEK. 
          BUT THANK YOU. 
          I DON'T KNOW HOW YOU FOUND MYSELF AND COUNCILMAN ROBIN. I DON'T. 
          I MEAN, WE HAD A LOT OF MESSAGES COMING AND GOING, SO I'M GLAD YOU DID FIND US. 
          BUT JUST TO TRY TO ADDRESS SOME OF YOUR ISSUES AND I MAY ASK MR. BRADFORD, TO STEP IN ON ONE OF THESE. 
          WE DO HAVE, AS FAR AS YOUR FIRST TO CRITICAL LIST FOR RESIDENTIAL CUSTOMERS, WE DO HAVE A PROCESS FOR THAT. 
          IN THE MIDST OF ALL THIS, I CAN'T THINK OF IT OFF THE TOP OF MY HEAD, BUT WE DO HAVE A REGISTRATION FOR FOLKS IN RESIDENTIAL AREAS WHO HAVE CRITICAL NEEDS AS FAR AS POWER. 
          I WILL WORK TO FIND THAT OR MR. BRADFORD, IF YOU CAN HELP ME OUT ON THAT ONE, THEN I'D APPRECIATE IT. 
          >> YES, SIR. WE DO HAVE A REGISTRATION FORM THAT IF YOU CONTACT GPNL, THEY WILL MAKE SURE THAT WE HAVE YOUR MOTHER'S ADDRESS IN THE SYSTEM AND WE CAN TREAT HER ACCORDINGLY. 
          >> WE WILL GET THAT INFORMATION, AND I'LL MAKE SURE THAT THAT INFORMATION IS MORE WIDELY KNOWN. 
          WE DID HAVE SOME ISSUES OBVIOUSLY WITH THAT LIST IN THIS SITUATION DUE TO THE POWER ISSUES. 
          BUT I WILL CERTAINLY WORK TO GET THAT INFORMATION PUBLICIZED. 
          TO YOUR SECOND POINT, THE CONSERVATION REQUEST. 
          I HEARD THAT MULTIPLE TIMES THAT IT IS VERY FRUSTRATING TO TELL SOMEONE WHO DOESN'T HAVE POWER TO CONSERVE IT. 
          BUT WE WERE ALSO - THAT MESSAGING WAS GOING OUT CITY-WIDE TO THE AREAS THAT DID HAVE POWER TO CONSERVE, AND THEN ALSO I HAD ISSUED THE REQUEST TO THE COMMERCIAL CUSTOMERS TO CONSERVE THEIR POWER AS WELL. 
          WHILE THAT MESSAGE WAS PROBABLY PRETTY BROADLY BROADCAST ACROSS THE CITY, WE COULD HAVE BEEN A LITTLE BETTER WITH THE WORDING OF IT TO ACKNOWLEDGE THAT, YES, THERE ARE SOME FOLKS WHO DON'T HAVE ANY POWER TO CONSERVE AND THAT IS SOMETHING THAT WE CAN WORK ON IN OUR MESSAGING CERTAINLY FOR FUTURE. 
          THE SECOND. AS FAR AS PREPARATIONS. 
          MR. HANCOCK, CAN YOU BRIEFLY GIVE US SOME TALK ABOUT OUR LOCAL GPNL INFRASTRUCTURE PREPARATIONS, AND THEN OBVIOUSLY SOME OF THAT WE'VE HEARD AROUND THE STATES. 
          >> YOU'RE CORRECT. 
          I DON'T HAVE A GOOD ANSWER FOR YOU. 
          I CAN ONLY SPEAK TO GARLANDS GENERATION AND THE TWO UNITS THAT WE HAD AVAILABLE TO RUN AN OLD LINGER RAN DURING THIS ENTIRE EVENT. 
          WE DO TAKE THOSE PREPARATIONS SERIOUSLY AND WE HAVE INSTALLED THE NECESSARY EQUIPMENT OUT THERE TO OPERATE IN THESE CONDITIONS, AND FORTUNATELY, WE WERE ABLE TO PROVE THAT DURING THIS EVENT WHERE MANY GENERATORS IN THE STATE DID NOT. 
          AS YOU'VE PROBABLY HEARD, THERE'S FROM THE GOVERNOR'S OFFICE ON DOWN. 
          THERE'S A LOT OF QUESTIONS BEING ASKED IN A LOT OF THOSE GENERATORS THAT WEREN'T AS FORTUNATE AS OUR SURGES EVENT ULTIMATELY WILL HAVE TO ANSWER THOSE QUESTIONS. 
          BUT WE REALLY CAN, I MEAN, WE CAN OBVIOUSLY PROVIDE INPUT AT THE MARKET LEVEL, AT THE STATE LEVEL ABOUT OUR CONCERN FOR THAT GOING FORWARD. 
          BUT AS FAR AS WE'RE CONCERNED, WE TAKE THOSE VERY SERIOUSLY AND THOSE MEASURES WERE PUT IN PLACE AT OUR FACILITIES. 
          >> THANK YOU, TOM. THEN TO YOUR LAST POINT OF, WILL THIS BE FIXED? I DON'T WANT TO SIT HERE TONIGHT AND MAKE YOU ANY GUARANTEES ON THAT. 
          OBVIOUSLY, WE'VE HAD CONCERNS AROUND THE STATE AS FAR AS THE POWER GRID FOR SOME TIME NOW. 
          WHAT I AM SEEING NOT JUST HERE LOCALLY, BUT NOT REGIONALLY, BUT STATEWIDE, AND ACTUALLY EVEN NATIONALLY. 
          [01:00:03]
THIS EVENT HAS BEEN A VERY HARSH WAKE-UP CALL TO THE STATE OF TEXAS. 
          I'M SURE YOU'VE ALL SEEN THERE'S INVESTIGATIONS BEING LAUNCHED BY THE STATE OF TEXAS, STATE'S LEGISLATURE OR THE GOVERNOR, LIEUTENANT GOVERNOR, AND SO ON. 
          WHAT WILL BECOME OF THOSE? I HONESTLY HAVE NO EARTHLY IDEA, BUT I HOPE THAT SOMETHING WILL COME OF THEM AS FAR AS STRUCTURAL CHANGES TO THE GRID SYSTEM AND SOME PHILOSOPHICAL ISSUES THAT NEED TO BE ADDRESSED WITH THE POWER GRID SYSTEM. 
          THAT IS MY HOPE. 
          BUT AS FAR AS HERE, WHAT I CAN CONTROL HERE LOCALLY, WE THE CITY COUNCIL CAN CONTROL HERE LOCALLY. 
          THE CHANGES THAT MR. HANCOCK AND MR. YANKEE TALKED ABOUT AS FAR AS BETTER DEFINING OUR FEEDER SYSTEM AND SOME OF THE INTERNAL COMPONENTS THAT WE DO CONTROL HERE IN GARLAND. 
          WE WILL CERTAINLY FIX THOSE ITEMS AS FAR AS OUR FEEDERS AND IN ALL OF THAT INTERNAL SYSTEM. 
          YES. THOSE ITEMS WILL ABSOLUTELY BE ADDRESSED HERE LOCALLY. 
          AS I THINK I SAID EARLIER, THIS IS NOT THE LAST TIME. 
          THIS IS THE FIRST TIME WE'RE GOING TO TALK ABOUT THIS, BUT IT IS CERTAINLY NOT THE LAST TIME WE WILL ADDRESS THESE ISSUES. 
          THANK YOU FOR YOUR COMMENTS TONIGHT. 
          COUNSEL ABIR, ARE YOU IN THE QUEUE FOR THIS OR FOR WHEN WE GET TO COUNSEL QUESTIONS? OKAY. GO AHEAD, SIR. 
          >> SORRY. I JUST WANTED TO GET IT RIGHT. 
          I JUST WANT TO THANK YOU FOR YOUR BAKING AND ALL OF THIS AND FOR EVERYONE WHO DEALT WITH THIS. 
          WHAT HAPPENED LAST WEEK IS A CIRCUMSTANCE THAT NONE OF US WANT TO EVER HAVE HAPPENED IN THE CITY. 
          I KNOW THE COUNCIL WILL WORK TOGETHER AS BEST AS WE CAN. 
          WE ALL WANT TO GET YOU THE BEST ANSWER IF WE CAN, PARTICULARLY ONES THAT DON'T MAKE YOU FEEL LIKE PEOPLE ARE TRYING TO TALK AROUND YOU. 
          THAT'S GOING TO TAKE US A LITTLE TIME TO GET ALL THOSE ANSWERS. 
          BUT I KNOW WE'LL GET THERE AND HOPEFULLY, WE'LL ALSO COME WITH SOLUTIONS. 
          AS FOR YOUR THANKS FOR ME AND MAYOR LEMAY. 
          I'M VERY APPRECIATIVE OF THAT, BUT I CAN TELL YOU THAT AT LEAST I KNOW THAT I'M NOT WORTHY TO BE SINGLED OUT. 
          THAT WE HAD A LOT OF FOLKS ON COUNCIL WHO WERE WORKING HARD IN DIFFERENT WAYS AND MORE IMPORTANTLY, I SPEND MOST OF THE WEEK DRIVING A DESK. 
          YOU'RE SITTING RIGHT HERE WHERE I AM NOW. 
          WHILE WE HAD FOLKS WHO WERE REALLY PUTTING THEIR LIVES OUT ON THE LINE AND I'M SO GRATEFUL FOR OUR CITY STAFF THAT'S SO INCREDIBLY DEDICATED IN THAT. 
          THIS WAS AN EFFORT OF EVERY DEPARTMENT. 
          IF I LOOK LIKE AT SOME POINT WHEN YOU WERE TALKING ABOUT NOT PAYING ATTENTION, IT'S LIKE AT THIS VERY MOMENT, WE'RE TRYING TO SOLVE THE APARTMENT COMPLEX WATER CRISIS. 
          THIS IS AN ONGOING AND CONTINUES TO BE ALL THE KNOCK-ON EFFECTS FROM THIS, AND I THINK IT'S ACTUALLY LIKE 18 CRISES ROLLED INTO ONE LIKE THE LITTLE RUSSIAN DOLLS. 
          WE'LL GET THERE AND I APPRECIATE YOUR PATIENCE IN PARTICULAR. 
          THANK YOU FOR COMING AND TALKING TO US. 
          WE COULD NOT APPRECIATE IT MORE. THANK YOU, MAYOR. 
          >> THANK YOU, SIR. MY NEXT SPEAKER IS JOSH GARCIA. 
          JOSH, LET'S SEE HERE. 
          I'VE OPENED THE LINE ON OUR END. 
          >> YES, SIR. 
          >> IF YOU CAN GIVE US YOUR NAME AND ADDRESS FOR THE RECORD, PLEASE. 
          >> THANK YOU, MAYOR. I'M JOSH GARCIA, 4029 MAYFLOWER DRIVE, GARLAND, TEXAS, 5403. 
          I JUST WANTED TO THANK MR. YANKEE'S COMMENTS. 
          I DO THANK YOU FOR YOUR SINCERE APOLOGY. 
          I WILL SET THAT I CAN TELL YOU THAT WE WERE AFFECTED AND LOST POWER DURING THESE PAST FOUR DAYS OR SO. 
          IT WAS HARD, ESPECIALLY WE HAVE AN OLDER PERSON LIVING IN OUR HOUSE. 
          WE HAD TO MOVE AWAY FOR FIVE MINUTES AND SHE'S A LITTLE BIT SICK, BUT IT CAN FEEL HARMONIOUS ON HER LUNGS. 
          IT WAS DEFINITELY HARD AND TO GO THROUGH THIS AND ONE THING OF IT IS IS THAT WE PAY OUR GPNL BILL AND WE WERE NOT EXPECTING ANY BLACKOUT LAST WEEK. 
          [01:05:01]
THAT WAS DEFINITELY A HARD THING. 
          BUT I DO HAVE ONE QUESTION. 
          WHY PEOPLE PAY THEIR GPNL BILLS, AND THOSE PEOPLE THAT HAVE THEIR LIGHT IS NOT FAIR AT ALL TO HAVE THEIR BLACKOUTS IN THEIR POWER LIGHT TURNED ON WITHOUT ELECTRICITY, WITHOUT NO WATER AT ALL FOR NO REASON. 
          HOW COME THE OTHER PEOPLE OF THE OTHER HALF OF THE CITY HAVE THE ELECTRICITY AND WATER JUST BECAUSE. 
          I REALLY DON'T HAVE ANY ANSWER TO THAT. 
          THAT WAS MY ONLY QUESTION. 
          AGAIN, IT'S JUST PEOPLE DON'T WANT TO PAY THEIR LIGHT. 
          I MEAN, IT'S NOT FAIR THAT OTHER PEOPLE HAD LIGHT AND THE OTHER ONES THAT PAY THEIR BILL HAVE NO LIGHT. 
          I DON'T KNOW. I DON'T UNDERSTAND. 
          THAT WAS MY ONLY QUESTION. 
          BUT I DO WANT TO THANK THE COUNCIL FOR THEIR TIME AND THEIR GPNL CONTRIBUTIONS LAST WEEK FOR HELPING US OUT. 
          I WANT TO THANK YOU. THANK YOU, SIR. 
          >> THANKS, SIR. JOSH, JUST TO TRY TO BRIEFLY TOUCH ON YOUR POINT OF IT NOT BEING FAIR THAT SOME WERE ON SOME WERE OFF AND THAT IS CERTAINLY TRUE. 
          WHY WERE SOME OFF AND SOME WERE NOT? I THINK MR. HANCOCK EXPLAINED THAT IS, WE HAD VERY LITTLE POWER TO WORK WITH, AND BY THE TIME WE POWERED THE AREAS, THE CRITICAL INFRASTRUCTURE AREAS. 
          ESSENTIALLY, THERE WAS NOT ENOUGH TO GO AROUND. 
          I DON'T KNOW HOW ELSE TO SAY IT TO YOU. 
          BUT ONCE WE LET THOSE AREAS, THERE ARE AREAS THAT WE CANNOT CUT TO POWER TOO. 
          THAT LEFT US VERY LITTLE TO WORK WITH. 
          I'M SORRY, IT IMPACTED YOUR FAMILY. 
          BUT THAT IS SOMETHING THAT [NOISE]. 
          BUT THAT BEING SOME OF THE REASON IS PEOPLE USE POWER WAS ON WAS MOST LIKELY THEY WERE IN A FEEDER LINE THAT HAD SOME TYPE OF CRITICAL INFRASTRUCTURE USE IN IT. 
          >> MAY I MAKE A COMMENT ON THAT? 
          >> YES, SIR. GO AHEAD, JEFF. 
          >> YEAH. THAT'S ONE OF MY BIG CONCERNS IS THAT, OBVIOUSLY, THERE WAS NOT ENOUGH POWER TO GO AROUND, BUT WE REALLY NEED TO FIND A WAY TO AT LEAST ROTATE SOMEWHAT. 
          I MEAN, IF WE COULD GIVE MR. GARCIA MAYBE AN HOURS WORTH OF ELECTRICITY MAYBE EVERY SIX HOURS, IT WOULD HAVE BEEN MUCH BETTER THAN NONE AT ALL FOR THE ENTIRE DURATION. 
          THAT'S REALLY WHERE WE WANT TO GET. 
          THERE ARE SOME CUSTOMERS BECAUSE OF THE WAY THE SYSTEM SETUP THEY ARE GOING TO HAVE POWER BECAUSE THEY'RE ON A CRITICAL FEEDER OR AN UNDER FREQUENCY FEEDER. 
          BUT THE REMAINING CUSTOMERS SHOULD BE ROTATING, AND WE NEED TO FIND A WAY TO DO THAT EQUITABLY. 
          >> THANK YOU, MR. YANKEE. ALRIGHT. THE NEXT PERSON I HAVE IN THE QUEUE IS BRUCE HARD. 
          MR. HARD, I HAVE OPENED THE LINE ON OUR END, IF YOU CAN UNMUTE YOURSELF. 
          >> HI, MY NAME IS BRUCE HARD, 2425, BEAVER RUN IN GARLAND. 
          FIRST OF ALL, I DO WANT TO THANK GPNL FOR THEIR HARD WORK. 
          AS MR. YANKEE ALREADY SAID, THEIR STAFF AND THEIR WORKERS IN THE FIELD ARE VERY CAPABLE AND ALSO VERY DEDICATED. 
          I HAVE SEEN THEM WORKING IN SOME TERRIBLE CONDITIONS. 
          I REALLY APPRECIATE YOUR PEOPLE BECAUSE WITHOUT THEM WE WOULDN'T HAVE HAD ANY POWER. 
          WE OWE A GREAT DEBT OF GRATITUDE FOR WHAT WE DID HAVE TO GPNL AND FOR THE PEOPLE THAT WORK THERE. 
          MY QUESTION IS ALSO, BEEN ASKED ALREADY, IN RELATION TO WHY COULDN'T THERE BE MORE ROTATION? I APPRECIATE MR. HANKOK'S THOROUGH EXPLANATION OF THAT. 
          I DO APPRECIATE THAT, YOUR EXPLANATION, BECAUSE I UNDERSTOOD EVERYTHING AND I KNOW THAT THIS WAS JUST AN EXTRAORDINARY CASE AND PEOPLE JUST CAN'T THINK ABOUT WHAT COULD HAVE HAPPENED IF YOU HADN'T HAD BEEN AS PREPARED AS YOU WERE. 
          SO I APPRECIATE YOUR PREPAREDNESS AND WE ALL KNOW WE HAVE WORK TO DO. 
          I KNOW I'VE BEEN WORKING HARD TO KEEP MY HOUSE ENERGY EFFICIENT. 
          DURING MY OUTAGES, I WAS ABLE TO KEEP MY HOUSE FAIRLY WARM WITH MY GAS FIREPLACE BECAUSE I'D PREPARED AHEAD OF TIME, 
          [01:10:03]
YEARS AGO, PREPARING FOR THINGS SUCH AS THIS. 
          BUT WE'VE ALL GOT TO DO OUR JOB, OUR SHARE OF PREPARING IN ADVANCE, AND ALSO BEING READY FOR SOME UNUSUAL CIRCUMSTANCES BECAUSE IT DOES HAPPEN. 
          BUT AGAIN, I WANT TO SAY I APPRECIATE THE CITY COUNCIL AND MR. LEMAY BECAUSE YOU RETURNED MY EMAIL AND TO GPNL. THANK YOU SO MUCH. 
          >>THANK YOU, SIR. I SAID, I HOPE I WILL TELL YOU I REMEMBER YOUR NAME FROM AN EMAIL OR A TEXT MESSAGE AND I CERTAINLY HOPE I ANSWERED YOUR QUESTION AS EFFECTIVELY AS I COULD AT THE TIME. 
          I HOPE THAT AS YOU SAID, MR. HANCOCK AND MR. YANKEES EXPLANATIONS HERE TONIGHT, TRYING TO GET THAT INFORMATION OUT, AND WE CERTAINLY, AS THEY'VE ACKNOWLEDGED, AS WE'VE ALL ACKNOWLEDGED, THERE ARE THINGS THAT WE CERTAINLY CAN DO ON OUR END, SO THANK YOU. 
          THANK YOU, SIR. AT THIS POINT, I WILL SAY I HAVE A FEW PEOPLE ATTENDING WITH US. 
          IS THERE ANY OTHER CITIZEN COMMENTS ON THE GPNL PRESENTATION? IF SO IF YOU COULD USE THE RAISE YOUR HAND FEATURE, OTHERWISE, WE WILL MOVE [NOISE] ON TO COUNCIL'S QUESTIONS ON THE GPNL PRESENTATION. 
          I SEE NONE INSISTS IN COMMENTS, LET ME JUMP BACK OVER. 
          NEVERMIND. I SPOKE TOO SOON. 
          RICH RESSER. 
          MR. RESSER I'VE OPENED THE LINE ON OUR END. 
          IF YOU CAN UNMUTE YOURSELF. 
          >> HOW ARE YOU ALL DOING TONIGHT? 
          >> GOOD, SIR. IF YOU GIVE US YOUR NAME AND ADDRESS FOR THE RECORD. 
          >> RICH RESSER, 1014 MATHIO DRIVE, GARLAND [INAUDIBLE]. 
          WONDERING WHY THERE WASN'T A CONTINGENCY PLAN SET UP FOR THE ROLLING BLACKOUTS LIKE WE WERE TOLD. 
          THEY WERE LIKE 33 HOURS. 
          I LOST 10 THOUSAND DOLLARS WITH THE PLANTS IN MY GREENHOUSE. 
          >> OKAY. DO YOU HAVE OTHER QUESTIONS? 
          >> THAT'S PRETTY MUCH THE MAIN QUESTION AND, OBVIOUSLY, THERE WERE NO PLANS. 
          WHAT'S IT GOING TO TAKE TO GET SOMETHING PUT TOGETHER? I UNDERSTAND THAT THE INFRASTRUCTURES GOT TO STAY UP, BUT THERE ARE OTHER PARTS THAT I DON'T KNOW, MAYBE THEY WERE OR WERE NOT. 
          SOME PEOPLE DIDN'T LOSE POWER. 
          SOME LOST IT FOR AN HOUR, SOME LOST IT FOR TWO HOURS. 
          IT WAS BACK ON AND OFF, ON AND OFF, ON AND OFF ALL ACROSS GARLAND, AND WE'RE SITTING HERE, LIKE I SAID, 33,32 HOURS BLACKED OUT. 
          >> YES, SIR. 
          >> NO PLANS. 
          I UNDERSTAND THIS IS LIKE A 100-YEAR STORM, BUT ARE WE GOING TO WORK TOWARDS TRYING TO PUT SOMETHING TOGETHER IF SOMETHING LIKE THIS HAPPENS AGAIN? 
          >> YES, SIR. 
          >> [INAUDIBLE] MAY I ADDRESS THAT? [OVERLAPPING] 
          >> GO AHEAD. 
          >> MR. RESSER, I COMPLETELY SEE WHERE YOU'RE COMING FROM. 
          YOU'RE FRUSTRATED. WE WERE FRUSTRATED. 
          WE DO HAVE PLANS. 
          WE HAVE A LIST OF FEEDERS THAT HAVE IT IN A SEQUENCE THAT WE PLAN TO UNDER NORMAL CIRCUMSTANCES ROTATE. 
          WELL BRING ONE OF THOSE FEEDERS OFF, THEN WE'LL BRING THAT ONE BACK ON AND THEN CUT OFF THE NEXT ONE. 
          UNDER NORMAL CIRCUMSTANCES, THAT DOES WORK. 
          BUT THE SHORTAGE OF ELECTRICITY WAS SO DEEP THAT THIS PLAN DIDN'T WORK. 
          SO THAT'S WHAT I WAS REFERRING TO EARLIER. 
          WE HAVE TO COMPLETELY BREAK DOWN THAT PLAN BECAUSE IT DIDN'T WORK THE WAY IT SHOULD HAVE IN THIS CIRCUMSTANCE AND RE-EVALUATE HOW WE'RE DOING IT AND MAKE IT WORK. 
          SO YOU'RE RIGHT THAT THE PLAN DIDN'T WORK. 
          WE DID HAVE A PLAN, BUT SOMETIMES THOSE PLANS UNTIL YOU ACTUALLY FIELD TEST THEM IN THE WORST CONDITION, YOU'RE NOT SURE IF IT WILL WORK OR NOT AND THAT'S WHAT HAPPENED IN THIS INSTANCE. 
          WE'LL MAKE SURE NEXT TIME WE DO IT BETTER. 
          >> OKAY. THANK YOU. 
          >> MR. RESSER, YES. 
          OBVIOUSLY, THIS IS GOING TO BE, AS WE WORK OUT OF THIS CRISIS AND AS WE WORK FORWARD 
          [01:15:06]
[NOISE] THAT IS DEFINITELY PART OF WHAT WE WILL BE ADDRESSING. 
          I FEEL VERY COMFORTABLE ON OUR PREPAREDNESS, BUT I THINK WE NEED TO LOOK AT OUR PREPAREDNESS IN DIFFERENT LEVELS OF CONTINGENCY. 
          FROM THE MINOR SLEET STORM WE GET TO SOMETHING LIKE THIS MASSIVE STORM THAT WE JUST GOT LAST WEEK. 
          I THINK THAT OUR GPNL TEAM WILL CERTAINLY BE MUCH MORE PREPARED FOR THE NEXT ONE. 
          WE WILL LOOK AT OUR INTERNAL SYSTEMS DEFINITELY. 
          ADDRESSING THESE TYPES OF ISSUES GOING FORWARD, I HOPE IT'S ANOTHER 100 YEARS BEFORE THIS HAPPENS TO US AGAIN, I WON'T BE SITTING IN THIS CHAIR IN A 100 YEARS, BUT WHOEVER'S HERE, I HOPE DOESN'T HAVE NEAR THE PROBLEMS THAT WE'VE HAD LAST WEEK. 
          THANK YOU, SIR. IS THERE ANYONE ELSE, ANY OTHER CITIZENS WHO WOULD LIKE TO ADDRESS THE COUNCIL AS FAR AS UNDER THE GPNL? OKAY. I HAVE IRMA DONAHUE. 
          MISS DONAHUE, I HAVE OPENED THE LINE ON OUR END IF YOU CAN UNMUTE YOURSELF. 
          >> HI THERE. 
          >> YOU SHOULD GIVE ME AN ADDRESS FOR THE RECORD. 
          >> 4014 GREENWAY DRIVE IN GARLAND. 
          >> YES MA'AM. 
          >> COULD YOU EXPLAIN THE FEEDER SITUATION ONE MORE TIME. 
          I UNDERSTAND THE FEEDERS THAT HAVE CRITICAL INSTITUTIONS ON THEM, THAT THOSE CAN'T BE TURNED OFF. 
          I DIDN'T QUITE UNDERSTAND THE SECOND FEEDERS THAT YOU COULDN'T TURN OFF. 
          AM I UNDERSTANDING IT CORRECTLY THAT YOU ALL HAVE TO MANUALLY GO TO WHERE THOSE FEEDERS ARE TO TURN THEM ON AND OFF AND THAT YOU DIDN'T HAVE ENOUGH ELECTRICITY ONCE THEY WERE TURNED OFF TO TURN THEM BACK ON? BECAUSE I WAS OUT FOR ABOUT 44 HOURS OUT OF POWER. 
          I WAS WANTING TO UNDERSTAND EXACTLY WHY THE [INAUDIBLE] 
          >> I THINK YOU DID TOUCH ON IT AND MR. HANCOCK, CAN YOU EXPLAIN THE FEEDER SYSTEM IN THE CRITICAL AREAS ONE MORE TIME FIRST PLACE? 
          >> SURE. SURE. SO THE SECOND SET OF FEEDERS THAT YOU'RE REFERRING TO, I BELIEVE IS THE FEEDERS WHERE WE HAVE THE UNDER FREQUENCY RELAYS. 
          SO AS PART OF BEING A DISTRIBUTION PROVIDER IN OUR PARTICIPATION IN THE ARCHIVE GRID, THERE ARE CERTAIN PROTOCOLS THAT WE HAVE TO FOLLOW. 
          IN THIS CASE, WE'RE REQUIRED TO MAINTAIN AT LEAST 25 PERCENT OF OUR LOAD BEHIND UNDER FREQUENCY RELAYS. 
          THOSE ARE DONE IN THAT 25 PERCENT IS SPLIT INTO THREE LEVELS OF 5 PERCENT AND ADDITIONAL 10, AND ADDITIONAL 10 ON THAT. 
          >> [OVERLAPPING] 
          >> COULD I MAKE IT A LITTLE MORE BASIC? [OVERLAPPING] BUT YOU'RE PRETTY EXCITEMENT. 
          >> WHAT HE MEANS BY UNDER FREQUENCY FEEDERS IS THAT THERE IS AN INSTANTANEOUS BREAKER, WHICH MEANS IT HAPPENS RUNAWAY IF THE WHOLE GRID BEGINS TO COLLAPSE, AND THAT IS 25 PERCENT OF OUR FEEDERS AND KNOWS HAVE TO STAY ON JUST IN CASE THE WHOLE GRID STARTS TO COLLAPSE. 
          WITH OUR FEEDERS THAT HAVE CRITICAL CUSTOMERS AND THE FEEDERS THAT HAVE THESE DEVICES ON THEM, WERE PRETTY HAMSTRUNG ON WHAT WE HAVE LEFT ON OUR FEEDERS TO ROTATE. 
          THE REQUIREMENT MAKES US KEEP A LOT OF THOSE FEEDERS ON. 
          EVIDENTLY YOU LIVE ON A FEEDER THAT'S NOT ONE OF THOSE TWO CATEGORIES. 
          LIKE I SAID EARLIER, THE REMAINING FEEDERS THAT AREN'T PROTECTED LIKE THAT, WE'RE GOING TO TAKE A CLOSE LOOK AT, WE DO NOT WANT ANYONE BEING WITHOUT POWER FOR FORTY FOUR HOURS. 
          TO ME THAT'S UNACCEPTABLE. 
          WE DIDN'T HAVE MUCH POWER, BUT WE HAD ENOUGH WHERE MAYBE WE CAN GIVE YOU A LITTLE RELIEF. 
          I THINK A LITTLE RELIEF WOULD BE MORE WELCOMED THAN NONE AT ALL. 
          WE'RE GOING TO TAKE A CLOSE LOOK AT THAT. 
          [01:20:01]
          >> I AGREE. I APPRECIATE THAT. 
          BASICALLY, CONSIDERING THE CRITICAL AND THE TWENTY-FIVE PERCENT, THAT CAN'T BE TURNED OFF, SO LET'S SAY MAYBE FIFTEEN PERCENT OF THE CITY TOOK THE BRAND OF THE ADAGE BASIS. 
          >> THAT HURTS WHEN ALMOST FIFTY PERCENT OF YOUR LOAD IS TAKEN PURE PURVIEW ELECTRICITY IS TAKEN AWAY FROM. 
          WE DIDN'T HAVE MUCH TO WORK WITH. 
          >> ALRIGHT. THANK YOU. 
          >> THANK YOU, MISS DONAHUE. 
          THE NEXT PERSON I HAVE IS MICHAEL COOK. 
          MR. COOK HAVE OPENED THE LINE ON ARYAN. 
          NAME AND ADDRESS FOR THE RECORD, PLEASE. 
          >> MY NAME IS MICHAEL COOK, ADDRESS IS TWO THOUSAND SEVEN HUNDRED AND NINE, [INAUDIBLE] , DR. GARLAND, TEXAS. 
          >> GO AHEAD, SIR. 
          >> QUESTION I HAVE OR STATEMENT RATHER IS LEAVING FOR WORK TUESDAY MORNING AT ABOUT FIVE AM, GOING TO GO AND TAKE CARE OF SOME THINGS LOOKING AROUND IS A VERY STARK CONTRAST LOOKING AT THE COMMERCIAL SECTIONS IN TOWN AND THE RESIDENTIAL SECTIONS IN TOWN. 
          AT THAT POINT, WE HAD BETTER FOUL POWER FOR NEARLY TWENTY HOURS IT WAS ABOUT THIRTY TO THIRTY FIVE POWER OUTAGE TOTAL FOR US, BUT LOOKING AROUND, I'M SEEING A LOT OF COMMERCIAL BUSINESSES THAT ARE ONLINE, FULLY BRIGHT LET NEON SIGNS, THE HEATERS ARE WORKING INSIDE AND THEN YOU JUST PASS THAT BUSINESS TO THE RESIDENTIAL APARTMENTS AND HOMES BEHIND IT AND THEY'RE DARK. 
          I'M NOT TALKING ABOUT A BUSINESS THAT WAS NEXT TO A HOSPITAL OR NEXT TO A FIRE STATION. 
          MAYBE IT'S SHARING THE SAME CIRCUIT, SOMETHING ALONG THOSE LINES. 
          I'M DRIVING PAST THE TACKLE SHOP AND IT'S GOT FULL LIGHTS ON AT FIVE AM IN THE MORNING AND MY FAMILY IS SHIVERING TRYING TO STAY WARM A FEW HUNDRED YARDS DOWN THE ROAD. 
          MY QUESTION IS, UNDERSTANDING THE TOUGH SITUATION THAT GOT ON POWER AND LIVE ZAN, WHY DID THEY PRIORITIZE PUTTING COMMERCIAL BUSINESSES ON THE LOAD AS OPPOSED TO SAVING THAT POWER FOR THE RESIDENTS. 
          >> I TOTALLY AGREE. 
          WITHOUT KNOWING SPECIFICALLY WHAT ELSE IS ON THAT FEEDER THAT BUSINESS AS I SAID, MY BEYOND IN UNDER FREQUENCY FEEDER. 
          I'M NOT SURE, BUT THAT'S SOMETHING THAT BOTHERS ME AS WELL. 
          THAT'S WHY WE NEED TO COMPLETELY BREAK DOWN OUR PLAN AND LOOK AT WHAT KIND OF CUSTOMERS. 
          OUR GOAL WAS TO GET AS MANY RESONANCE ON AS WE CAN. 
          BUSINESS IS IMPORTANT, BUT THE RESIDENTS ARE OUR TOP PRIORITY, ESPECIALLY ON SOMETHING LIKE THIS. 
          I APPRECIATE YOUR COMMENT, MR. COOK, IS SOMETHING THAT WE DEFINITELY NEED TO MAKE PART OF OUR AUTOPSY, IF YOU WILL, ON RE-LOOKING THIS WHOLE SITUATION. 
          >> MR. COOK, JUST ONE OF THE TOP THINGS ON OUR LIST, LESSONS LEARNT OR LIST OF CORRECTIONS OR WHATEVER FROM THIS EVENT, IS BETTER ANALYSIS. 
          I THINK MR. HANCOCK SAID IT EARLIER, BUT JUST SAY IT AGAIN. 
          BETTER ANALYSIS OF OUR FEEDER SYSTEM, AS THE CITY IS DEVELOPED, AND THIS IS PROBABLY NOT EXCLUSIVE TO GARLAND TEXT IS BY ANY MEANS, BUT AS THE CITY HAS DEVELOPED, WE HAVE COMMERCIAL, AND RESIDENTIAL AND EVEN MANUFACTURING USES HAVE ALL BECOME INTERTWINED. 
          WE REALLY NEED TO LOOK AT THOSE FEEDERS. 
          OBVIOUSLY THERE'S PROBABLY ALWAYS GOING TO BE AREAS WHERE THOSE FEEDERS ARE SHARED BY COMMERCIAL AND RESIDENTIAL USES, BUT WE NEED TO CERTAINLY HAVE BETTER RECORDS OF THEM AND IT'S CERTAINLY BETTER KNOWLEDGE OF THEM. 
          THAT IS DEFINITELY SOMETHING THAT WE WILL BE LOOKING AT FOR THE FUTURE OF TRYING TO FIND SOME MORE SEPARATION AND BETTER ACCOUNTING FOR THOSE COMBINED USES. 
          GUESS MANOVA, YOU IN THE QUEUE FOR THIS POINT. GO AHEAD, SIR. 
          >> I JUST HAD I THINK MAYBE A FEW OTHER QUESTIONS COULD CLARIFY FOR MICHAEL AND I DO APPRECIATE YOU COME IN RIGHT AWAY AND TALKING TO US ABOUT THE ISSUES. 
          I KNOW IT'S FRUSTRATING, GET A LOT OF COMMENTS. 
          ONE OF THE THINGS THAT IS KIND OF A MYSTERY THAT MAYBE MR. YANKEE. THERE ARE TWO THINGS. 
          [01:25:03]
ONE. WE DO HAVE IF YOU CAN TALK ABOUT HOW THE CITY IS SPLIT OR EVEN PERHAPS CHECKER BOARDED BETWEEN GP AND L ONE ONBOARD SO THAT IF YOU SEE SOMEBODY WHO'S LIGHTS ARE ON, THAT MAYBE SOMEBODY WHO'S ACTUALLY ON A COMPLETELY DIFFERENT ELECTRIC PROVIDER, IS THAT RIGHT? 
          >> THAT'S CORRECT, RICH, WE ACTUALLY RIGHT NOW ABOUT EIGHTEEN PERCENT OF THE CITY. 
          INTERMINGLED WITH OUR FACILITIES ALL THROUGHOUT THE CITY, SO THEY COULD BE ON A LOT OF TIMES THEY'RE ALL. 
          BUT THOSE COMPLICATE A PERCEPTION FROM THE CITIZENS AS WELL BECAUSE THEY MAYBE HAVE PAID THE DEBT THEY HAVE FEED-ED ON. 
          IT'LL GO BACK OFF LATER AND SEE THOSE LIGHTS ON AND FRUSTRATE YOU EVEN MORE SO JUST IT MAKES FOR BAD SITUATION. 
          >> AN ENCORE, OF COURSE, WHEN THEY STRETCH ALL THE WAY OUT TO MIDLAND AND ALL THE WAY TO THE EAST AND FAR EAST TEXAS, SO THEY'RE FROM A MUCH BIGGER POOL OF CUSTOMERS IF I THINK I HAVE THAT RIGHT, IS THAT CORRECT? 
          >> THAT'S CORRECT. BUT THEY'VE HAD THEIR PROBLEMS AS WELL. 
          I'VE GOT MY NINETY YEAR OLD MOTHER LIVES ON ENCORE IN A RETIREMENT IN NURSING FACILITY AND SHE WAS OUT DURING THE WHOLE THING. 
          IT'S NOT JUST WHOLE STATE. 
          >> I GUESS THE POINT I'M MAKING IS THAT IF YOU HAVE ENCORE, YOU ALSO MAY HAVE BEEN ON ENCORE, BUT THAT PERSON MIGHT BE OUT IN ABILENE OR SOMETHING LIKE THAT YOU KNOW, IT'S NOT SOMETHING WE'D SEE LOCALIZED. 
          THE OTHER THING AND I THINK THIS WOULD BE HELPFUL IS AN EXPLANATION OF WHAT CRITICAL INFRASTRUCTURE IS. 
          BECAUSE I KNOW WE HAVE AN IDEA OF WHAT SOME OF IT IS, WHICH IS, IS IT A HOSPITAL IS TO FIRE STATION IS PLACED THIS BATCH BUT, YOU HAVE TALKED TO A LOT OF PEOPLE. 
          IT SEEMS LIKE A LOT OF PEOPLE WHO LIVED NEAR HIGHWAYS, LIKE IF IT'S NEAR A HIGHWAY INTERCHANGE WITH THE BIG LIGHTS, WERE THOSE CONSIDERED CRITICAL INFRASTRUCTURE? THAT'S NOT EVEN IN GARLAND THAT'S PEOPLE I'VE TALKED TO FROM ALL AROUND TO STAY, OR FOR EXAMPLE, I LIVE IN THE SHADOW OF THE KR OLDIE TOWERS, I THINK THAT'S CONSIDERED GIVEN HOW MANY PEOPLE TOLD ME THAT THEY WERE GETTING THEIR NEWS FOR A WEEK ON A BATTERY OPERATED TRANSISTOR RADIO, WHICH I DIDN'T EVEN THEY ACTUALLY SELL ANYMORE, BUT I HEARD FROM A LOT OF PEOPLE SAY THAT THEY LISTENED TO TO GET THEIR NEWS AND SO IS CRITICAL INFRASTRUCTURE? THINGS LIKE THAT. WE GIVE PEOPLE AN IDEA WHAT CRITICAL INFRASTRUCTURE MEANS. 
          EVERYBODY HAS THEIR OWN IDEA THAT'S LIKE, CRITICAL INFRASTRUCTURE IS THAT YOU'RE NOT UNPLUGGING A NURSING HOME, BUT APPARENTLY THAT'S NOT ALWAYS THE CASE EITHER AS YOU SAID. 
          >> THE TOM COULD PROBABLY ANSWER THAT BETTER THAN I CAN, BUT I SEE CRITICAL INFRASTRUCTURE IS ANY TYPE OF ELDERLY FACILITY, HOSPITAL OR POLICE AND FIRE. 
          THERE ARE MAYBE SOME CRITICAL PUMPS OR SOME TYPE OF CITY FACILITY THAT HAS TO HAVE POWER. 
          I THINK MOST OF THOSE ARE BACKED UP WITH GENERATORS, BUT TOM COULD YOU ADDRESS THAT A LITTLE BETTER THAN I CAN. 
          >> NO, I THINK YOU PRETTY MUCH COVERED IT. 
          I MEAN, HOSPITALS OR MEDICAL FACILITIES SUCH AS SENIOR LIVING FACILITIES, AND LIKE YOU SAID, THERE ARE MAYBE SOME CITY INFRASTRUCTURE, PUMPING STATIONS, THINGS OF THAT NATURE, I YOU COVERED IT. 
          >> BUT THERE AGAIN, THAT NEEDS TO BE PART OF OUR REVIEW BECAUSE I'M I DON'T KNOW IF THOSE FEEDERS ARE UPDATED. 
          I DON'T KNOW HOW OFTEN THOSE FEEDERS WERE UPDATED FOR. 
          KEEP IN TRACK OF CRITICAL FACILITIES IS AN ONGOING THING AND WE PROBABLY NEED TO UPDATE THE INFORMATION ON OUR FEEDERS AS WELL. 
          >> MR. COOK I THINK THAT WILL CERTAINLY BE PART OF OUR INTERNAL ANALYSIS IN CORRECTIONS HERE IS BETTER DEFINING THOSE CRITICAL INFRASTRUCTURE USES AND BETTER TO FINDING THE FEEDERS. 
          ALRIGHT, THANK YOU. DO HAVE ONE MORE. 
          NANCY CASTILLO IS CEO I HAVE OPENED THE LINE ON OUR INTERVIEW IF YOU CAN UNMUTE YOURSELF AND GIVE US YOUR NAME AND ADDRESS FOR THE RECORD. 
          >> MY NAME IS NANCY CASTILLO AND I'M AT ONE THOUSAND SIX HUNDRED AND NINE CAROL DRIVE. 
          THANK YOU FOR HAVING ME THIS EVENING AND THANK YOU FOR EVERYTHING YOU GUYS HAVE DONE FOR US THIS PAST WEEK. 
          MY QUESTION WAS REGARDING SOLAR PANELS. 
          WE HAVE SOLAR PANELS INSTALLED IN OUR RESIDENTS, AND WHENEVER THEY GO OFFLINE OR WHENEVER THE CITY'S POWER GOES OFFLINE, 
          [01:30:05]
SO DO OUR SOLAR PANELS. 
          WE WEREN'T ABLE TO USE THE POWER WHILE POWER WAS OUT LAST WEEK. 
          MY CONCERN IS, ARE WE ALLOWED TO INSTALL A POWER WALL OR A BATTERY FOR OUR SOLAR PANELS SO THAT WE CAN PREVENT THIS FROM HAPPENING. 
          GOOD QUESTION MS. CASTILLO. 
          THE REASON THAT HAPPENS IS FOR SAFETY. 
          IF WE DO HAVE A LINEMAN WORKING ON THE LINE TO RESTORE POWER AND HE IS UNAWARE OF AN ULTIMATE SOURCE OF ELECTRICITY COMING ONTO THE LINE. 
          HE COULD BE SHOCKED OR INJURED IN SOME WAY. 
          NOW, THAT'S WHY WE HAVE THE PROTECTION. 
          THERE MAY BE SOME WAY TO GET AROUND THAT IF YOU'RE GOING TO BE CHARGING BATTERIES OR SOMETHING LIKE THAT. 
          WITHOUT GETTING TOO COMPLICATED, I CAN HAVE SOMEONE CONTACT YOU AND WE CAN TALK THAT OUT AND SEE IF WE CAN DO SOME IN YOUR SITUATION. 
          >> YES, THAT WOULD BE GREAT. THANK YOU SO MUCH. 
          >> OKAY. THAT 1609 CAROL DRIVE, RIGHT? YOU WILL HAVE SOMEONE CONTACT YOU. 
          >> THANK YOU. AND THANK YOU AGAIN TO ALSO REACH OUT WHEN WE WERE IN READING HIS UPDATES ON NEXT DOOR. 
          AND I ABSOLUTELY LOVED THE STAR WARS AND GAME OF THRONES REFERENCES. 
          IT WAS HUMOR THAT WE NEEDED DURING THIS, NOT SO GREAT TIME. SO THANK YOU. 
          >> YEAH, I SHOULD PROBABLY JUST NOT COMMENT THAT. 
          IT WAS CERTAINLY SOME INTERESTING READING WILL SAY. 
          AND I DID COMPLIMENT TO COUNSEL MEMBER ON HIS ABILITY TO MAINTAIN A THEME THROUGH AN ENTIRE LENGTHY POSTS LIKE THAT. 
          IT'S QUITE IMPRESSIVE. 
          BUT MA'AM, I'M HOPE WE GOT TO YOUR QUESTION, AND LIKE I SAID AT MR. YANKEE, SAID, WE WILL CERTAINLY REACH OUT TO YOU AND TRY TO ADDRESS YOUR CONCERN. 
          AND SO AT THIS POINT FOR THE GP AND L DISCUSSION, I'M GOING TO GO AHEAD AND MOVE OVER TO COUNSEL QUESTIONS. 
          I THINK WE'VE GONE THROUGH ALL THE SYSTEM COMMENTS ON GP AND L. FIRST STEP IN THE QUEUE IS COUNSEL MEADE. 
          [INAUDIBLE]. 
          >>THANK YOU, MR. MAYOR A LOT OF THE QUESTIONS I HAVE FROM CONSTITUENTS, THEY'VE ALREADY BEEN ADDRESSED, BUT I HAVE A FEW MORE I'D JUST LIKE TO ASK AS WELL. 
          THE FIRST ONE IS REGARDING THE MESSAGING OF ROLLING BLACKOUTS, I WAS JUST WONDERING WHEN, WHERE AND WHEN THAT TERM WAS FIRST USED AND THEN WHEN DID WE REALIZE IT WAS GOING TO BE MORE THAN JUST A ROLLING BLACKOUT AND MORE OF A SUSTAINED BLACKOUT IF ANY. 
          >>TOM, YOU PROBABLY HAVE THOSE TIMES A LITTLE BIT BETTER, BUT IT WAS NEVER SUPPOSED TO BE A TOTAL BLACKOUT. 
          IT WAS SUPPOSED TO BE ROTATING OUTAGES. 
          IT TURNED INTO A TOTAL WELL, I SEMI TOTAL BLACKOUT BECAUSE NOBODY HAD ENOUGH THEATERS TO ROTATE. 
          THAT PROBABLY OCCURRED WHEN WE WERE SUPPOSED TO GET TO 20,000 MEGAWATT I DON'T KNOW WHAT TIME YOU MIGHT HELP ME OUT ON THAT ONE. 
          YEAH, I ACTUALLY DON'T HAVE THE TIMELINE HERE, BUT I'M GOING TO GUESS IT. 
          IT HAPPENED WELL BEFORE THE 20,000 WHERE WE KNOW WE ESSENTIALLY RAN OUT OF FEEDERS. 
          WE HAD 63 FEEDERS OUT AT THE PEAK. 
          WE WERE ALREADY WITH THE 35 FEEDERS THAT ARE ASSIGNED UNDER FREQUENCY IN THE 13 FEEDERS THAT ARE ASSIGNED TO CRITICAL LOAD. 
          WE WERE ALREADY WITHIN OUR ALLOTMENT OF NON-CRITICAL. 
          SO WE HAD ALREADY DONE SOME SEXUALIZING AND THINGS LIKE THAT WITHIN THE FEEDERS THAT WERE ALREADY OUT TO GET ADDITIONAL LOAD. 
          BUT YEAH, I DON'T HAVE THAT EXACT TIMELINE. 
          I WOULD VENTURE TO GUESS WHEN WE START TO GET IN THE 10,000 MEGAWATT RANGE, AS FAR AS FIRM LOW SHAPES CONCERNED THAT WE KNEW THAT WE WERE GOING TO HAVE PROBLEMS ROTATING OBJECTS. 
          >> I KNOW YOU SAID IT EARLIER IN THE DISCUSSION, BUT HOW MANY TOTAL FEEDERS DO WE HAVE AND WHAT'S THE DISTRIBUTION MOTHERS FEEDERS TO INDIVIDUAL COMPONENTS? WE HAD 99 FEEDERS IN SERVICE AT THE TIME OF THE EVENT, AND 35 FEEDERS ARE ASSIGNED F UNDER FREQUENCY RELAYS ON THEM, AND 13 HAVE CRITICAL LOAD ON THEM. 
          [01:35:03]
THAT'S 48 SO 51 FEEDERS WE HAVE AVAILABLE TO US NON-CRITICAL. 
          >>OKAY. ANOTHER QUESTION I HAD FOR CONSTITUENT WAS REGARDING GP&L, AND HOW MUCH MONEY THEY PUT INTO MAINTENANCE FOR THEIR OPERATIONS IN A YEAR? 
          >>YEAH. WE HAVE AN ONGOING OVERHEAD AND UNDERGROUND MAINTENANCE PROGRAM AND REGRESSIVE VEGETATION MANAGEMENT PROGRAM. 
          ONCE WE GOT ALL THE FIRM LOAD SHED BACK ON, WE HAD A NUMBER OF CUSTOMERS THAT WERE STILL OUT, BUT WE HAD VERY FEW CUSTOMERS THAT HAD ISSUES BEYOND THE FIRM LOAD SHED. 
          THAT PART OF IT I THINK WE CAN ATTRIBUTE TO THE MONEY THAT WE'RE PUTTING BACK IN THE DISTRIBUTION SYSTEM, AS WELL AS THE VEGETATION MANAGEMENT MONEY THAT WERE SPENT IN ANNUAL LASER TRIM TREES AND THINGS OF THAT NATURE. 
          WE DIDN'T HAVE A LOT OF ICE COVERED LIMBS FALLING ON LINES AND THINGS OF THAT NATURE, THOSE SITUATIONS WERE PRETTY LIMITED. 
          >>SO IT'S REALLY NOT A MAINTENANCE ISSUE THAT WE HAD AT ALL DURING THIS EVENT, IS JUST SIMPLY SUPPLY ISSUE? 
          >> YES SIR, IN THIS CASE THAT'S CORRECT. 
          >>ANOTHER QUESTION I HAD FROM MY CONSTITUENT WAS ABOUT THE [INAUDIBLE] YOU SAID THAT TWO UNITS WERE RUNNING DURING THAT TIME I KNOW THERE ARE MORE UNITS OUT THERE WHERE THEY DOWN FOR MAINTENANCE OR CAN YOU TALK ABOUT THAT A LITTLE BIT? 
          >> YES. WE HAVE TWO ADDITIONAL UNITS OUT OF OLD LINGER THAT WERE UNAVAILABLE FOR MAINTENANCE AND THEN WE HAD TWO UNITS AND SPENCER AS WELL OVER AND DIDN'T AND BOTH OF THOSE UNITS WERE OUT FOR MAINTENANCE. 
          >> I THINK THAT'S ALL THE QUESTIONS I HAD FROM MY CONSTITUENTS, BUT I APPRECIATE ALL THE HARD WORK AND LONG HOURS AND IT MOVES YOU PUT IN DURING THIS TIME THAT HE DOESN'T KNOW. 
          TOM, YOU AND I WERE TEXTING BACK AND FORTH ON CERTAIN AREAS IN MY DISTRICT, AND I APPRECIATE YOUR RESPONSE ON THE ANSWER AND THANK YOU ALL FOR YOUR WORK DURING THIS. THANK YOU MR. MAYOR. 
          >> THANK YOU SIR. NEXT UP I HAVE COUNSEL WILLIAMS. 
          >> THANK YOU MR. MAYOR. GOOD EVENING. 
          [INAUDIBLE] JUST LET ME RUN THROUGH THESE SET QUESTIONS QUICKLY AND IMBALANCE WHERE THEY WERE. 
          I'M CONFIDENT THAT AS JEFF MENTIONED WE'RE GOING TO DO SEVERAL REVIEW. 
          I'VE GOTTEN INTO JEFF USED THE TERM AUTOPSIES BECAUSE USUALLY AUTOPSIES THAT DONALD LIFELESS BODIES AND WE'RE FAR FROM IT. 
          SO I'M CONFIDENT THAT THE INTERNAL GP&L REVIEW IS GOING TO GO TO RICK IMPROVEMENTS FORCE AND YOU GUYS, I THINK DID AN EXCELLENT JOB THROUGH THIS CRISIS. 
          BUT PRIMARILY TO TOM, WOULD YOU? BECAUSE I BELIEVE IN THIS CASE, GP&L WAS FLYING THE PLANE BUT [INAUDIBLE] WAS AN AIRCRAFT CONTROL TOWER, AND THE ISSUE IS SUPPLIES. 
          SO TOM, WOULD YOU TALK A LITTLE BIT ABOUT, WHO'S RESPONSIBLE FOR THE UPKEEP AND QUALITY CONTROL OF THE GRADE? WHAT IS [INAUDIBLE] RESPONSIBILITY FOR THAT? MY SECOND POINT HAS TO DO WITH MESSAGING, AS COUNSEL MAN HEDRIX SAID, INITIALLY CAME OUT, HE TALKED ABOUT THIS. 
          I THINK I SAW ONE RELEASE AT 15 MINUTES AND TWO HOURS THAT'S BEEN FAR FROM IT. 
          SO AROUND NEIGHBORING STATES DID NOT HAVE THOSE EXPERIENCES THEY HAD, THEY HAD SCHEDULED SOME OF THE NEIGHBORING STATES, EVEN NOTIFIED CUSTOMERS IN ADVANCE FOR THOSE. 
          I UNDERSTAND THAT OUR COACH IN TEXAS IS THE DEREGULATION VERSUS REGULATION, WHO'S RESPONSIBLE FOR THE INFRASTRUCTURE? LET ME GIVE YOU A COUPLE OF TERMS IF YOU CAN AMPLIFY. 
          ONE IS WHAT ARE WE WINTER RISING AND THE IMPACT OF THAT. 
          AND JEFF, MY QUESTION FOR YOU IS, WITH YOUR INVOLVEMENT ON A STATEWIDE OF THE BASIS, WE HAD THESE EXPERIENCES IN 89' AND 2011. 
          WHAT'S YOUR SENSE OF AS A RESULT OF THIS EXPERIENCE? I GUESS I'M ASKING YOU TO CRYSTAL BALL A LITTLE BIT. 
          WHAT CHANGES WOULD YOU LIKE TO SEE OR DO YOU THINK WILL OCCUR TO THE ARCHIVE INFRASTRUCTURE SO WE DON'T REPEAT THIS FIASCO? 
          [01:40:05]
          >> I THINK WE'VE ADDRESSED THE WINTER RISING, I THINK. 
          >> WHAT [OVERLAPPING] SO CAN SOMEBODY IN PLAIN LANGUAGE JUST BRIEFLY DESCRIBE WHAT THAT IS. 
          >> SO REALLY IT'S ABOUT PUTTING HEAT TRACING IN PLACE, PUTTING UP APPARATUSES THAT PROTECT VULNERABLE EQUIPMENT FROM THE ELEMENTS, THINGS OF THINGS OF THAT NATURE, AND SO ULTIMATELY THAT RESPONSIBILITY FALLS ON THE RESOURCE ENTITY. 
          THEY HAVE DONE SOME SPOT CHECKS.I THINK THEY WERE LAST DONE MAYBE IN 2014.BUT ULTIMATELY, IT'S UP TO THE RESOURCE ENTITY TO MAKE SURE THAT IS DONE. 
          E.R.C.O.T REALLY HAS NO OVERSIGHT FROM MAKING SURE THAT PLANTS ARE WINTERIZED.THAT COMES FROM PEOPLE HAVING TO ANSWER AS TO WHY THEY WEREN'T AVAILABLE OR, TYPICALLY THERE'S A FINANCIAL INCENTIVE. 
          IF YOU'RE NOT RUNNING WHEN THE TEMPERATURE IS COLD AND PRICES ARE HIGH, YOUR RESOURCES NOT MAKING MONEY AND SO IT AFFECTS THE BOTTOM LINE. 
          THAT'S A LOT OF THE INCENTIVE IS TO MOST OF THE TIME WHEN THE GENERATORS OUTSIDE OF THIS EVENT IT'S BEEN HARD FOR THEM TO MAKE MONEY BECAUSE THE TEMPERATURES HAVE BEEN RELATIVELY MILD AND PRICES HAVE BEEN RELATIVELY CHEAP. 
          BUT IT'S REALLY MORE ABOUT A FINANCIAL INCENTIVE E.R.C.O.T DOESN'T HAVE ANY AUTHORITY TO FORCE PEOPLE TO WINTERIZE THEIR FACILITIES. 
          >>THAT'S TRUE, BUT THE LEGISLATURE OR THE GOVERNOR MAY HAVE THAT ABILITY AND I THINK THEY'RE PROBABLY GOING THAT WAY POSSIBLY. 
          TOM DIDN'T MENTION ON WIND TURBINES, I THINK THERE IS A WAY TO PUT SOME HEATING DEVICE IN THERE TO KEEP THEM FROM FREEZING UP. 
          I KNOW SOME OF THE NORTHERN STATES REQUIRE THAT. 
          IT'S LIKE TOM SAID, IT WASN'T WORTH THE WIND GUYS TO PUT THOSE IN BECAUSE IT HAPPENS SO RARELY HERE IN TEXAS. 
          IT WASN'T WORTH THERE. 
          THEY DIDN'T THINK IT WAS WORTH PUTTING THAT EQUIPMENT ON BECAUSE THEY WOULDN'T BE MAKING ENOUGH MONEY OUT OF IT. 
          >>SO WHAT YOU'RE SAYING IS THAT, THAT'S THE DRIVER; THE PROFIT MARGIN. 
          AS RESULT OF OUR EXPERIENCES THAT I SIGHTED ONE IN 1989, ONE IN 2011,JEFF. 
          THAT IT WASN'T ECONOMICALLY FEASIBLE TO UPGRADE AND PROTECT THOSE. 
          >>AFTER THE 2011, LET ME CLARIFY, WE WERE INSTRUCTED TO WINTERIZE.MOST PEOPLE DID WINTERIZE. 
          I KNOW THAT I'M TALKING ABOUT FOSSIL FUEL PLANTS AND NOT THE WIND TURBINES AS FAR AS THAT'S CONCERNED. 
          FOR EXAMPLE, WE WINTERIZED ALL OF OUR UNITS, AND I KNOW WE DID SO AT GIBBONS CREEK AS WELL. 
          >>OKAY, SO I'D SAY AGAIN MY LAST QUESTION IS, WHAT DO YOU THINK WAS THE ROOT CAUSE OF THE GRID FAILURE THAT WE'VE BEEN THROUGH FOR THE LAST WEEK AND A HALF OR TWO WEEKS. 
          CAN YOU NARROW THAT DOWN? 
          >>WELL, IT'S HARD TO PINPOINT ONE THING. 
          THE TIME OF THE YEAR, A LOT OF GENERATION WAS DOWN FOR MAINTENANCE. 
          THE WIND TURBINES OUT IN WEST TEXAS, IN PARTICULARLY IN NORTH TEXAS WEREN'T WINTERIZED SO THEY FROZE UP. 
          YOU LOST ALL THAT WIND PRODUCTION, THERE WAS CLOUDINESS, SO THERE WASN'T MUCH SOLAR PRODUCTION. 
          IT WAS JUST A PERFECT STORM OF LESS GENERATION THAN WE NEEDED.IT WAS ALL CAUSED BY GENERATION. 
          THERE WAS PLENTY OF TRANSMISSION LINES, PLENTY OF DISTRIBUTION LINES. 
          BUT GENERATION JUST WASN'T PROVIDING US WITH ENOUGH ELECTRICITY. 
          >>SO FROM A STATEWIDE REGULATORY STANDPOINT, WINTERIZING IS NOT REQUIRED STATEWIDE, ITS NOT MANDATED, IS THAT A CORRECT STATEMENT? 
          >>E.R.C.O.T DOES NOT MANDATE. 
          >>E.R.C.O.T DOES NOT MANDATE WINTERIZING. 
          IS THAT AN ACCURATE STATEMENT? 
          >>I THINK SO. TOM, CAN YOU ANSWER THAT? 
          >>TO MY KNOWLEDGE IS NO, 
          [01:45:02]
THEY CAN'T AND AGAIN, TO JEFF'S POINT, THEY CAN'T MANDATE IT. 
          BACK IN 2011, THERE WERE A NUMBER OF UNITS THAT HAD ISSUES RUNNING AND SO, E.R.C.O.T ACTUALLY WENT AROUND AND DID INSPECT SOME OF THOSE FACILITIES TO MAKE SURE THAT SOME IMPROVEMENTS WERE MADE. 
          THEY DON'T HAVE THE AUTHORITY TO DO ANYTHING TO YOU IF YOU'RE NOT, I THINK ONE OF THE OTHER REASONS IS THAT, YOU CAN WINTERIZE YOUR PLANT. 
          BUT IT'S, IT'S VERY HARD TO MIMIC THE CONDITIONS UNDER WHICH WE SAW FROM TEMPERATURE, THE DURATION, AND PRECIPITATION AND THINGS THAT WE HAD ALONG WITH IT. 
          UNFORTUNATELY, UNTIL YOU GET YOURSELF IN THAT SITUATION, DO YOU REALLY KNOW WHETHER THAT YOU THOUGHT YOU DID IS GOING TO BE EFFECTIVE? 
          >>OKAY.ALRIGHT, THANK YOU GENTLEMAN. 
          I APPRECIATE ALL THE WORK YOU'VE DONE. 
          THANK YOU. 
          >> YOUR OTHER QUESTION, CASPER WILLIAMS WHAT IS MY FEEL FOR WHAT WOULD BE DONE AT THE STATE LEVEL TO PREVENT THIS FROM HAPPENING AGAIN. 
          I HAPPENED TO BE THE T.P.P, A TEXAS PUBLIC POWER ASSOCIATION PRESIDENT THIS YEAR. 
          AND THAT ASSOCIATION REPRESENTS ALL 72 UNITS WHO OWNED UTILITIES IN THE STATE. 
          THAT INCLUDES SAN ANTONIO AND AUSTIN AS WELL. 
          THE ORGANIZATION HAS BEEN IN CONTACT WITH THE U.C OFFICIALS, E.R.C.O.T OFFICIALS AND EVEN THE GOVERNOR'S OFFICE. 
          WE PARTICIPATED AND RECALL JUST BEFORE THIS COUNCIL MEETING WITH THE DEPUTY EXECUTIVE DIRECTOR OF THE P.U.C AND SHE KNOWS OUR CONCERNS. 
          THE THING ABOUT IT IS THIS THING AFFECTED EVERYONE. 
          SO I THINK THE STATE HAS GOTTEN THE POINT. 
          WE HAVE EVERYONE CONTACTING THE GOVERNOR'S OFFICE. 
          AND I REALLY THINK, I DON'T KNOW WHAT'S GOING TO HAPPEN, BUT SOMETHING HAS TO HAPPEN OR THIS WHOLE MARKET WILL COLLAPSE. 
          IT CAN'T SUSTAIN ITSELF THE WAY IT'S OPERATING RIGHT NOW. 
          SO YES, I'M CONFIDENT SOMETHING WILL BE DONE. 
          >> I APPRECIATE THAT RESPONSE TO JEFF. 
          I'LL BUY INTO IT BECAUSE YOU SAY TO YOU'RE CONFIDENT. 
          I'LL BE HONEST, I'M NOT AS CONFIDENT BECAUSE I REMEMBER THESE DISCUSSIONS PARTICULARLY AFTER 2011 EVERYBODY REACTED AND EVERYBODY GOT EMOTIONAL BUT AS SOON AS THE DUST SETTLED, WE CONTINUED IN TEXAS WITH BUSINESS AS USUAL. 
          I'M JUST FEARFUL THAT WE GET THERE AGAIN, BUT THERE'S A STRONG OPTIMISTIC ELEMENT IN MY BRAIN. 
          SO I'M GOING TO BE OPTIMISTIC THAT SOMEHOW WE'LL COME OUT OF THIS.I'VE THOUGHT OF ONE OTHER THING JEFF, I KNOW THAT G.P.N.L CUSTOMERS ARE ON A FIXED RATE PLAN.AND I'VE HAD THAT QUESTION. 
          EVEN THOUGH THIS FIXED RATE, DO YOU FORESEE AN IMMEDIATE CHANGE IN RATE FOR G.P.N.L CUSTOMERS, CAN YOU SPEAK TO THAT AS MY LAST QUESTION. 
          >>YEAH THE ONLY THING I CAN SAY THERE IS WE HAVEN'T ANALYZED EVERYTHING YET. 
          WE'RE NOT EVEN TOTALLY AWARE OF WHAT THIS WHOLE THING HAS DONE TO US FINANCIALLY. 
          SO EVERYONE RIGHT NOW WILL KEEP PAYING THE SAME AMOUNT UNTIL SOMETHING MAKES US CHANGE THE RATE AND IF THAT'S THE CASE, WE WILL DEFINITELY MAKE IT PUBLIC AND THEN GO TO YOU GUYS AND GET YOUR APPROVAL BEFORE WE DO ANYTHING. 
          >>RIGHT.AND WHAT YOU'RE SAYING IS, THAT'LL BE A PART OF OUR OVERALL ASSESSMENT. 
          >>THAT'S CORRECT. 
          >>ALRIGHT. THANK YOU SIR.THANK YOU MAYOR. 
          >>ALL RIGHT NEXT STEP DEPUTY MAYOR MORRIS 
          >> THANK YOU, MAYOR. REGARDING ONE OF THE THINGS THAT CAME UP EARLIER TALKING ABOUT THE THE CRITICAL CARE CHRONIC CONDITION AND CRITICAL CARE LIST AND PROGRAM THAT GPL HAS CAP. 
          I'VE BEEN WORKING WITH PEOPLE AND ENCOURAGING THEY USE THIS LIST WHICH USED TO BE VERY DIFFICULT TO FIND ON THE WEBSITE AND IT'S EASIER NOW. 
          THERE'S A GREAT DEAL OF MISUNDERSTANDING ABOUT WHAT IT DOES. 
          PEOPLE THINK WHEN THEY'RE ON THAT LIST THAT THEIR POWER WON'T BE TURNED OFF IN SITUATIONS LIKE THIS, EVEN IN DISASTER SITUATIONS AND [INAUDIBLE] I THINK THAT YOU CAN CONFIRM NEST IS SIMPLY NOT THE CASE. 
          WHAT THE MAIN THING THAT THAT CHRONIC CONDITION AND CRITICAL CARE LISP PROVIDES, IS IT KEEPS PEOPLE FROM BEING TURNED OFF MAINLY DUE TO FINANCIAL ISSUES. 
          [01:50:03]
EVEN ON THE FORM WHERE PEOPLE SIGN UP IT ENCOURAGES THEM TO GET GENERATORS TO PLAN FOR OUTAGES BECAUSE ON, ON THINGS LIKE THIS WHERE ENTIRE FEEDERS WENT OUT, YOU CAN'T KEEP ONE HOUSE HERE AND ONE HOUSE THERE ON WHEN THERE ARE LARGE EVENTS LIKE THAT. 
          I'LL JUST PAUSE, MS. [INAUDIBLE] , IS THAT CORRECT? 
          >> YOU'RE CORRECT. [INAUDIBLE] IT IS MORE OF A CUSTOMER SERVICE FORM AND KEEP THEM FORM DISCONNECTING FOR NON-PAID BUT WE DO KEEP A LOG OF THOSE AND WE WILL PRIORITIZE THOSE CUSTOMERS IF WE HAVE A CHOICE. 
          IF THERE'S A CHOICE THAT WE CAN MAKE TO GIVE HIM POWER ON FIRST, WE WILL DO THAT. 
          >> RIGHT. 
          >> WE PROBABLY NEED TO MAKE THAT CLEAR TO CUSTOMERS ON THAT LIST, YOU'RE RIGHT. 
          >> YEAH. I THINK WHAT THE WEBSITE SAYS IS PRETTY CLEAR WITH THAT BUT THE COMMON PERCEPTION IS THAT WHEN YOU'RE ON THIS LIST, THAT PROTECTS YOU FROM EVER HAVING YOUR POWER INTERRUPTED, EVEN IN A BIG ISSUE LIKE THAT AND PEOPLE NEED TO KNOW TO MAKE PLANS BEYOND THAT. 
          BECAUSE ACTS OF GOD HAPPEN, TORNADOES HAPPEN. 
          I MEAN, WE'VE ALREADY BEEN THROUGH THIS JUST THE LAST COUPLE OF YEARS. 
          I JUST WANTED TO MAKE SURE PEOPLE WERE AWARE OF THAT, THAT LIST CAN HELP IN A LOT OF WAYS, BUT WHAT IT WON'T DO IN A MAJOR EVENT LIKE THIS IS GUARANTEE YOU UNINTERRUPTED POWER, WHILE EVERYBODY ELSE ON YOUR STREET GOES DOWN. 
          IT DOESN'T WORK THAT WAY. THE OTHER THING, I HEARD FROM A PRETTY SERIOUS NUMBER OF PEOPLE WHO WENT 60 TO 70 HOURS OR MORE CONTINUOUSLY WITH NO POWER. 
          I MEAN, WE'VE ALREADY TALKED ABOUT THE PROBLEMS AND WHAT WE'RE GOING TO DO TO TRY TO PREVENT THIS FROM HAPPENING THAT IS ABSOLUTELY UNACCEPTABLE. 
          WE'RE ALL IN AGREEMENT ON THAT. 
          MY UNDERSTANDING AS WE'RE MOVING FORWARD WITH THIS IS THAT WE'RE GOING TO FIND WAYS TO MAKE THESE FEEDERS MORE CONTROLLABLE. 
          WHERE FOR INSTANCE, RESIDENTIAL AREAS CAN BE SEPARATE FROM MORE LIKE MANUFACTURING AND COMMERCIAL AREAS SO THAT THERE WILL BE MORE MANEUVERABILITY, IF GOD FORBID WE EVER HAVE SOMETHING LIKE THIS HAPPENED AGAIN. 
          IS THAT WHAT WE'RE LOOKING AT WHEN WE'RE RE-EVALUATING. 
          IS MOVING IN THAT DIRECTION. 
          >> THAT'S PROBABLY A LOT OF. 
          THIS IS OBVIOUSLY SOMETHING THAT'S NOT GOING TO HAPPEN OVERNIGHT. 
          >> OKAY. 
          >> WE'RE GOING TO EVALUATE EVERY FEEDER; GO THROUGH EVERY FEEDER AND SEE WHAT TYPE OF CUSTOMERS ARE ON THERE AND SEE WHAT WE COULD DO OPERATIONALLY TO MAKE ROTATING OUTAGES WORK THE WAY THEY'RE DESIGNED. 
          >> TO ME THE TWO BIG ONES WE'RE OPERATIONALLY; WE DIDN'T ROTATE AND PEOPLE WERE EITHER LEFT IN THE DARK IN THE COLD FOR EXTENDED PERIODS OR THEY HAD UNINTERRUPTED POWER FOR REASONS THAT WE'RE NOT CLEAR EVEN TO THE PEOPLE WHO HAD AN UNINTERRUPTED POWER. 
          IT ISN'T OBVIOUS THAT YOU'RE ON THE SAME FEEDER WITH A FIRE STATIONS, ON ONE OF THESE TWENTY-FIVE PERCENT UNDER FREQUENCY. 
          PEOPLE DON'T KNOW THAT, ONE THING WITH COMMUNICATION, I NOTICED THROUGHOUT ENCORE, YOU COULD GO ONLINE AND THEY HAD A MAP AND YOU CAN SEE WHO WAS OUT AND WHO WASN'T, AND AS ANY ROTATION HAPPENED, YOU CAN SEE THAT TOO. 
          CORRECT ME, DID WE HAVE SOMETHING LIKE THAT? UP AND RUNNING? I COULDN'T FIND IT. [LAUGHTER] DID WE HAVE SOMETHING LIKE THAT UP? 
          >>THE BEST THAT WE COULD, THE PROBLEM WITH THAT, DEPUTY MAYOR [INAUDIBLE] IS THAT ENCORE HAS THE AMI, THEY'RE SMART METERS, THAT CAN COMMUNICATE BACK TO THEIR DISPATCHER. 
          WE DON'T, WE HAVE METERS THAT DO NOT TALK BACK TO US. 
          IF WE HAD THOSE IN THE FEEDER, WE WOULD BE ABLE TO INSTANTANEOUSLY, PUT THEM ON A MAP IF THEY'RE ON OR OFF. 
          THAT'S SOMETHING WE NEED AND CONSIDER AS WELL. 
          I DIDN'T MENTIONED THAT EARLIER BECAUSE IT'S GOING TO BE PART OF THE WHOLE REVIEW OF WHAT WE'VE JUST BEEN THROUGH. 
          IT'S EXPENSIVE BUT THERE ARE SOME OBVIOUS BENEFITS OF HAVING THOSE SMART METERS OUT IN THE FIELD. 
          WE CAN OPERATE MUCH BETTER WHEN WE HAVE THOSE IN VIEW. 
          >> THANK YOU FOR SHARING THAT BECAUSE I HAVE NOT HEARD THAT THROUGHOUT THIS WHOLE TIME AND I HAVE HEARD THAT DISTINCTION. 
          [01:55:02]
WHEN I TRIED TO FIND A MAP OF OUTAGE MYSELF WITH [INAUDIBLE] , IT CONSISTENTLY, THE WHOLE WEEK SHOWED THAT IN GARLAND, WE HAD NO OUTAGES ANYWHERE. NONE. 
          >> IT WOULD EITHER SHOW WE HAD NONE OR WE HAD EVERYONE OUT. 
          WE HAD LIGHTNING BOLTS ALL OVER THE MAP. 
          WE WERE HAVING PROBLEMS WITH THAT. 
          >> OKAY. COMMUNICATION IS HUGE. 
          WE'VE ALREADY DISCUSSED THAT. 
          IN ADDITION TO BEING IN THE DARK AND THE COLD, ONE OF THE LARGEST FRUSTRATIONS I HEARD FROM A LOT OF PEOPLE IS JUST THE LACK OF COMMUNICATION. 
          IF THEY DON'T KNOW WHAT'S HAPPENING, THEY DON'T KNOW WHY IT'S HAPPENING, THEY DON'T KNOW WHAT TO EXPECT NEXT. 
          COMMUNICATION IS CRITICAL AND I KNOW WE'RE GOING TO WORK ON THAT. 
          THAT'S A VERY HIGH PRIORITY FOR THE FUTURE. 
          THANK YOU FOR THE INFORMATION ABOUT THE SMART METERS. 
          I LOOK FORWARD TO HEARING MORE ABOUT THAT. 
          THAT SOUNDS LIKE SOMETHING THAT MAY VERY WELL BE IN OUR FUTURE. 
          THANK YOU, MAYOR. 
          >> COUNCILMAN SMITH. 
          >> THANK YOU, MAYOR. I JUST HAVE TWO QUICK QUESTIONS. 
          FIRST IS MR. HANCOCK, YOU MENTIONED POWER SURGES IN AREAS WHERE POWER WAS BEING RESTORED. 
          DO YOU HAVE STANDARD ADVICE THAT YOU WOULD GIVE TO PEOPLE IN AREAS WHERE THERE POWER IS OUT IN ORDER TO AVOID THOSE INITIAL SURGES? 
          >> YES. I MEAN, THE BEST THING TO DO IS OBVIOUSLY, LIMIT WHAT YOU KEEP TURNED ON TO THE MINIMUM. 
          SOMETHING THAT YOU WOULD KNOW, TELLS YOU YOUR ELECTRICITY IS BACK ON BUT LEAVING A BUNCH OF THINGS IN THE ON POSITION WITHOUT ELECTRICITY AND THEN WHEN THE FEEDER BREAKS OR CLOSES THAT'S WHEN WE RUN INTO ISSUES. 
          THE ADVICE WOULD BE, EVEN IF YOU DON'T HAVE ELECTRICITY TURN OFF AS MANY OF THOSE AS YOU CAN, JUST LEAVING THE ONE OR FEW THAT YOU WOULD KNOW THAT YOUR ELECTRICITY IS ACTUALLY BACK ON. 
          >> I NOTICED WE HAD A LOT OF AND ISSUES LIKE THAT AROUND THE [INAUDIBLE] AND THE PENINSULA GOING INTO [INAUDIBLE]. 
          I THINK THAT WAS MOSTLY RETAIL AND COMMERCIAL CUSTOMERS. 
          I ASSUME THE ADVICE IS THE SAME FOR THEM. 
          DO WE HAVE ANY COMMUNICATION STRATEGIES PLANNED GOING FORWARD FOR FOLKS TO GET THAT MESSAGE AND LEARN FROM THIS? 
          >>YES, WE'VE MADE A NOTE OF AND A LOT OF THOSE FACILITIES DIDN'T HAVE ANY ANYONE THERE. 
          SO WHEN THEY LEFT IT AS IS SO TO SPEAK. 
          YES, THAT'S DEFINITELY ON THE TABLE AS FAR AS TRYING TO COMMUNICATE THOSE KINDS OF ISSUES. 
          >> OKAY. SECOND QUESTION, MAYBE FOR MR. BRADFORD. 
          I KNOW WE'VE HAD A LOT OF RECENT CHANGES IN OUR STAFFING ON THE EMERGENCY MANAGEMENT AND EOC SIDE. 
          I KNOW THAT MAJORITY OF OUR CITY DEPARTMENTS ARE USED TO WORKING TOGETHER DURING THESE EMERGENCIES. 
          WHAT SORT OF INTEGRATION DO WE HAVE WITH THE EOC AND THE STANDARD AND CITY DEPARTMENTS IN G, P, AND L. DO YOU SEE ANY OPPORTUNITIES FOR IMPROVEMENT THERE AND CROSS DEPARTMENT COMMUNICATION? 
          >> WELL, I WILL TELL YOU THAT PARTICULARLY WITH THE TORNADOES OF THE PAST COUPLE YEARS, AND COVID IT HAS TAKEN CITY WIDE EFFORTS TO HANDLE THESE KINDS OF CHALLENGES. 
          WE HAVE G, P AND L MANAGEMENT AND G, P AND L STAFF HELPING OUT AT COVID SITES, FOR EXAMPLE. 
          SO THROUGH NECESSITY, WHETHER IT WAS PLANNED OR NOT, THROUGH NECESSITY WE HAVE DEVELOPED STRONG LINES OF COMMUNICATION THROUGH THE ENTIRE ORGANIZATION. 
          OUR EMERGENCY MANAGEMENT FOLKS HAVE DIRECT PEOPLE TO G, P AND L THAT THEY HAVE AS THEIR PRIMARY CONTACTS. 
          I THINK THAT JUST LIKE MR. YANKEE IS TALKING ABOUT LOOKING FROM TOP TO BOTTOM, OVER THE G, P AND L ORGANIZATION AFTER GOING THROUGH WHAT WE DID, WE AS A CITY, AS A HALL OF GOT TO DO THE SAME TOO. 
          WELL, WHILE WE'VE HAD CHALLENGES, WE'VE NEVER HAD ANYTHING LIKE THIS AND AS YOU KNOW, THE CHALLENGES AREN'T OVER. 
          AS PART OF OUR EMERGENCY MANAGEMENT PROCESS, ONCE AN EVENT IS OVER, THERE IS A FORMAL PROCESS OF GOING THROUGH AND IDENTIFYING WHAT WENT RIGHT AND WHERE WE COULD IMPROVE. 
          AT A VERY STRUCTURED WAY WE GO ABOUT ADDRESSING THOSE AREAS WHERE WE CAN IMPROVE. 
          [02:00:06]
IN SHORT, YES, WE WILL CERTAINLY LEARN SOME LESSONS FROM WHAT WE'VE BEEN THROUGH AND WILL BE A MUCH STRONGER SAY. 
          >> THANK YOU, SARAH AND I LOOK FORWARD TO THEIR REVIEW. THANK YOU, MAYOR. 
          >> THANK YOU, SIR. 
          COUNCIL MCNEIL. 
          >> THANK YOU MR. MAYOR JUST A COUPLE OF THINGS REAL QUICKLY, AND I THINK MR. HANCOCK KIND OF TOUCHED ON ONE OF THEM EARLIER. 
          JUST WANNA REASSURE OUR CITIZENS THAT FROM THE THINGS THAT WE CONTROLLED WITHIN A CITY. 
          YOU TALKED ABOUT THE TREE TRIMMING ACTIVITIES THAT WE DO ANNUALLY. 
          I THINK YOU'D HAVE MENTIONED AS WELL THAT WE DIDN'T HAVE THAT MANY LINES DOWN. 
          CAN YOU JUST SHARE REAL BRIEFLY SOME OF THOSE MAKES US THINGS THAT GPNL DOES AND THE CITY DOES EVERY YEARLY OR EVERY SEASON TO ENSURE THAT WE HAVE MINIMAL DISRUPTION. 
          THAT'S MY FIRST QUESTION. 
          AND THEN MR. MAYOR, I HAVE TWO MORE AFTER THAT, IF YOU COULD JUST DO IT THAT'S AT A HIGH LEVEL. 
          MR. HANCOCK AND MR. YANKEE 
          >> SO YEAH, I MEAN, AND I DON'T HAVE A LOT OF A LOT TO ADD. 
          I MEAN, WE CONSTANTLY GO THROUGH OUR SYSTEM EVERY YEAR WITH TREE TRIMMING. 
          SO WE DON'T STOP A YEAR OR ANYTHING LIKE THAT. 
          IT'S NOT EVERY OTHER YEAR, WE CONTINUOUSLY DO IT. 
          SO WHEN THEY GET THROUGH WORK AND THROUGH THE CITY, THEY START BACK IN THE BEGINNING SPOT AGAIN. 
          SO THAT'S JUST AN ONGOING ANNUAL THING THAT WE DO AND WILL CONTINUE TO BECAUSE WE'VE SEEN BENEFITS FROM IT. 
          YOU CAN LOOK AT OUR RELIABILITY SCORES COMPARED TO OTHERS IN OUR INDUSTRY. 
          AND WE BELIEVE THAT'S AN IMPORTANT PART OF WHY WE EXCEL THERE. 
          THE OTHER THING ON THE OVERHEAD REPLACEMENT. 
          SO WE GO IN, WE IDENTIFY THE FEEDERS AND LATERAL LINES THAT HAVE HAD THE MAJORITY OF THE OUTAGES IN RECENT HISTORY AND WE BASICALLY GO IN AND REBUILD THOSE, AND SO THAT'S PART OF OUR OVERHEAD PROGRAM IN THE UNDERGROUND PROGRAMS VERY SIMILAR WHERE WE LOOK AT THE NUMBER OF OUTAGES THAT WE'VE HAD RECENTLY IN VARIOUS LOOPS WITHIN THE SYSTEM. 
          AND WE ALLOCATE A SPECIFIC AMOUNT OF MONEY ON AN ANNUAL BASIS TO GO IN AND REBUILD A NUMBER OF THOSE LOOPS. 
          IT'S ALL BASED ON KIND OF WHAT WE'RE SEEING FROM RELIABILITY STANDPOINT. 
          AND WE GO IN AND ADDRESS THOSE ISSUES EVERY YEAR. 
          >> TALK ALSO ABOUT THE PROBLEMS PITCHING PROGRAM WE HAVE GOING. 
          >> THAT'S SOMETHING THAT WE STARTED AS WELL. 
          WE HAVE A NUMBER OF POLES IN OUR SYSTEM THAT 40 TO 50 YEARS OLD. 
          WE HAVE A PROGRAM WHERE WE'RE GOING THROUGH AND INSPECTING ALL OF THOSE POLES, ANY POLLS THAT COME UP THAT NEED TO BE REPLACED WELL RIGHT AWAY. 
          WE ARE TAKING CARE OF THAT. 
          AND SO WE'LL HAVE DATA ON OUR POLES. 
          AND AS WE CONTINUE THAT INSPECTION PROGRAM, WE CAN NOW START TO SEE, HOW THOSE POLES ARE AGING, YOU KNOW, YEAR TO YEAR AND GET SOME BETTER INFORMATION IN DIFFERENT PARTS OF OUR SYSTEM. 
          OUR POLES AGE DIFFERENTLY BECAUSE THERE ARE A NUMBER OF FACTORS THAT WILL CAUSE A POLL TO DETERIORATE IN ONE AREA VERSUS ANOTHER. 
          THAT'S DEFINITELY A PROGRAM THAT WE'VE JUST IMPLEMENTED OVER THE LAST YEAR TWO, THAT'S PROVIDING DIVIDENDS AS WELL. 
          >> IN THICKNESS HITCHCOCK AND THE REASON I WANTED TO HIGHLIGHT THAT WAS THAT IF THAT MAINTENANCE THAT YOU JUST DESCRIBED WOULD NOT HAVE BEEN DONE OVER THE LAST MONTHS AND YEARS. 
          OUR ISSUE WOULD HAVE BEEN COMPOUNDED AND PERHAPS TRIPLED THE ISSUES THAT WE'VE HAD. 
          BECAUSE PEOPLE ARE CALL, WHY CAN'T YOU CALL AN OTHER PROVIDERS TO COME AND HELP YOU WITH LINES. 
          BUT NECESSARILY A PROBLEM AS YOU GUYS HAVE BEEN ILLUSTRATED, WAS NOT NECESSARILY LINES DOWN, BUT IT WAS JUST A SUPPLY SIDE. 
          SO THANK YOU FOR HIGHLIGHTING THAT. 
          AND THEN SECONDLY, FROM A COMMUNICATION PERSPECTIVE THAN MR. MAYOR, THIS MAY BE FOR MR. BRADFORD. 
          OBVIOUSLY, WE DID PUSH OUT INFORMATION THAT THE STORM WAS COMING I THOUGHT WE WERE PRETTY GOOD THERE AND PUSHING THAT COMMUNICATION OUT. 
          AND WE'LL PROBABLY FIND IT IN THE ASSESSMENT THAT WE DO AS WELL, OR THERE'S SOME PREVENTATIVE MEASURES THAT WE COULD PERHAPS PUSH OUT IN ADVANCE AS WELL, AND I THINK MR. HANCOCK, MR. YANKEE I MAY HAVE MENTIONED THIS AS WELL. 
          IS THAT WHEN WE CAN TRY TO SEE THIS BEST LINE OF SIGHT THAT WE HAVE. 
          ABSOLUTELY, BECAUSE WHEN THINGS HAPPENED, WHEN STAFF WHEN THEY ARE THOSE WORKERS THAT NOT IN THOSE BUSINESSES AND NOT IN CERTAIN PLACES. 
          BUT CAN WE PUSH INFORMATION OUT TO SAY "HEY, LOOK IN ORDER FOR US TO POWER THIS BACKUP, 
          [02:05:01]
IF YOU CAN HAVE SOMEONE TO GO IN AND CUT THINGS OFF." THAT WAY WHEN POWER COMES BACK ON, WE DON'T HAVE THAT SURGE. 
          CAN WE DO THAT SOMETHING IN A USE PERHAPS CODE RATE OR SOME OTHER MECHANISMS TO BE PREEMPTIVE AND PUSHED IT OUT TO OUR CONSTITUENTS. 
          >> YES, SIR. I THINK THE REALITY IS THAT REACHING PEOPLE, EVEN WHEN YOU'RE PUTTING IT ON THE WEB AND TWITTER AND FACEBOOK, REACHING PEOPLE IS DIFFICULT. 
          >> YES. 
          >> MANY OF OUR SENIOR CITIZENS ARE ACCUSTOMED TO USING THOSE TOOLS FOR COMMUNICATION. 
          AND SO ONE OF THE CHALLENGES WE'VE GOT TO FACE IS IN A SITUATION LIKE THIS WHERE THINGS ARE CHANGING SO FREQUENTLY. 
          HOW DO WE GET THAT MESSAGE OUT? AND IS IT? DO WE MAKE BETTER USE OF THE CODE RED TELEPHONE SYSTEM AND THE LIKE? RIGHT NOW THAT'S THE ONLY APPARENT TOOL THAT WE MIGHT HAVE. 
          BUT CERTAINLY PART OF, PART OF OUR LOOK BACK ON THIS WILL BE THE FORMAT IN WHICH WE COMMUNICATE THE AMOUNT THAT WE COMMUNICATE. 
          BECAUSE IF YOU BURY IMPORTANT THINGS IN PAGES OF INFORMATION THAT THEY GET LOST IN. 
          WE HAVE A LOT OF WORK TO DO THERE, AND I'LL TELL YOU QUITE FRANKLY, NONE OF US HAVE EVER DREAMED OF AN EVENT LIKE WE WENT THROUGH LAST WEEK. 
          IT JUST WASN'T ON OUR RADAR AS SOMETHING THAT WAS IN THE SCOPE OF POSSIBILITIES. 
          >> THANKS, SIR. THANKS MR. MAYOR. THANK YOU MR. BRADFORD 
          >> OKAY, COUNCIL ROBIN, AND YOU'RE GOING TO ROUND THIS UP FOR US AND WE'RE GOING TO MOVE ON TO THE NEXT ITEM. 
          >> WE HAVE ANOTHER ITEM. 
          WHAT? [LAUGHTER] I HAVE JUST A FEW CLARIFICATION QUESTIONS THAT I THINK ARE GOING TO HELP WITH, WITH SOME ISSUES THAT VOTERS ARE HAVING IS WE TALK ABOUT SOME OF THESE THINGS, FEEDER CIRCUITS AND GRID, THEN I DON'T EVEN KNOW ALL THE NAME. 
          BUT I WANT TO BE CLEAR, AND I DON'T KNOW IF THIS IS FOR TOM OR FOR JEFF, BUT WHEN OUR [INAUDIBLE] SENDS OUT LOAD SHEDDING ORDER, THAT'S NOT A REQUEST, THAT'S AN ORDER. 
          HOW LONG WE HAVE TO SHED THAT LAW? 
          >> I BELIEVE I'M NOT EXACTLY SURE. 
          I THINK IT'S TEN MINUTES, BUT I'M NOT POSITIVE. 
          >> OKAY. BUT IT NOT LIKE [OVERLAPPING] 
          >> I'M PRETTY SURE IT'S WITHIN TEN MINUTES. YES. 
          >> RIGHT I MEAN, AND I GUESS MY POINT HERE IS THAT IT'S NOT LIKE, "HEY GUYS, WHEN YOU GET AROUND WHAT [INAUDIBLE] HAD A CUP OF COFFEE MAYBE IN AN HOUR OR SO. 
          CAN YOU SHED THAT LOAD AND BY THE WAY, SEND OUT A NOTICE TO EVERYBODY THAT YOU'RE SHARING LOW." IT'S TO PROTECT GRID STABILITY. 
          WE HAVE TO YOU HAVE TO KILL THIS MUCH LOAD, RIGHT? 
          >> YOUR RIGHT. 
          >> YES. 
          >> AND IF WE DON'T DO THAT, I'M SURE THERE WERE MASSIVE FINES, BUT THERE'S ALSO A RISK THAT THE ENTIRE STATE GRID COULD GO DOWN JUST LITERALLY JUST FROM ONE OPERATOR NOT SHEDDING LOAD. IS THAT RIGHT? 
          >> YES. 
          >> YES. 
          >> [OVERLAPPING] THERE ARE SOME VERY LARGE PROVIDERS THAT THE PERCENTAGES A LOT GREATER THAN THREE-QUARTERS OF 1%. 
          >> RIGHT. IF NOBODY KNOWS WHAT HAPPENS IF THE ENTIRE GRID GOES DOWN, NOBODY KNOWS AND NOBODY KNOWS HOW LONG WOULD IT TAKE TO COME BACK. 
          I MEAN, IT WOULD JUST BE COMPLETE. 
          THERE WOULD BE A DISASTER OF EPIC PROPORTIONS. AM I RIGHT? 
          >> YES. 
          >> CORRECT. 
          >> THIS FOLKS KNOWS HOW LONG IT TAKES. 
          >> IT TOOK HIM - THAT'S ALL I [INAUDIBLE] THAT TOOK THEM QUITE A BIT OF TIME, DIDN'T IT A COUPLE OF WEEKS OR SOMETHING? 
          >> YES. 
          >> OKAY. SO THERE ARE MASSIVE CONSEQUENCES TO THE GRID GOING DARK AND THAT'S WHAT YOU GUYS WERE TALKING ABOUT, THE 60 HERTZ AND THE BALANCE AND STUFF LIKE THAT. 
          SO IF THINGS GET OUT OF BALANCE, THINGS THAT WE HAVE, A LOT OF THINGS THAT AUTOMATICALLY JUST START TRIPPING TO PROTECT THINGS SO THEY DON'T BREAK, IS THAT RIGHT? 
          >> THAT'S RIGHT. 
          >> I WANT TO TALK THEN ABOUT FEEDERS, AND IN FEEDERED CIRCUITS. 
          SO THIS IS LIKE, IF YOU THINK ABOUT YOUR HOUSE RIGHT? IT'S NOT ALL THAT DIFFERENT. 
          IN THE SENSE OF YOU HAVE A BREAKER BOX, YOU HAVE CIRCUITS IN YOUR HOUSE YOU HAVE A MAIN COMING IN WITH X NUMBER AND IF IT'S THE CITY, IT'S X NUMBER OF MEGAWATTS AND THAT YOU HAVE CIRCUIT BREAKERS. 
          THAT BASICALLY REPRESENTS YOUR CIRCUITS THROUGH THE HOUSE. 
          THEY DON'T REPRESENT, THEY SIT AT THE FRONT GATE OF THAT CIRCUIT WITHIN YOUR HOUSE. AM I GETTING THAT RIGHT? 
          [02:10:04]
          >>YES, NOW THAT'S A GOOD ANALOGY. 
          >>I APOLOGIZE I WOULD HAVE ASKED IF THESE ARE GOOD ANALOGIES BEFORE, BUT I'M JUST KIND OF WINGING IT HERE. 
          SO THIS IS LIKE GETTING A CALL FROM [INAUDIBLE] OR SOMETHING THAT SAYS, "HEY MAN, YOU USUALLY USE 3, 000 WATTS OF POWER AND RIGHT NOW, YOU COULD ONLY USE 1,500. 
          IS THAT ABOUT RIGHT? IF YOU USE MORE THAN 1,500, WE MIGHT NOT HAVE ANY ELECTRIC IN THE CITY FOR A MONTH. 
          >> YES. 
          >> SO THEN YOU GOT TO RUN AROUND AND TRY AND FIGURE OUT WHAT'S ON WHAT CIRCUIT AND YOU HAVE TO TRIP ALL THOSE BREAKERS, AND YOU MIGHT HAVE KNOWN, THAT MAYBE YOU'D NEED TO TRIP ONE OR TWO BREAKERS, BUT NOW SOMEBODY'S TELLING YOU YOU HAVE TO TRIP HALF OF THE BREAKERS. 
          IS THAT ROUGHLY MORE THAN THAT ACTUALLY RIGHT? I MEAN WE HAD, I THINK YOU SAID SIXTY FIVE OUNCE. 
          >>YEAH, SIXTY THREE OUT OF OUR PICK. 
          >> OKAY, THAT IS EXACTLY TWO THIRDS OF OUR FEEDERS ARE DOWN. 
          SO THERE'S SOME CHANCE THAT YOU WILL HAVE NO EXTRA POWER TO GIVE TO ANY OF THESE FEEDERS, AND OF THE NON-ESSENTIAL FEEDERS ; I'M GOING TO CALL THEM. 
          NOW I WANT TO TALK ABOUT THE NON-ESSENTIAL FEEDERS IN GENERAL. 
          JUST LIKE CIRCUITS IN YOUR HOUSE, SOME CIRCUITS YOU HAVE THE REFRIGERATOR ON, AND THAT PRETTY MUCH ALWAYS STAYS ON IF YOU CAN MAKE IT OR MAYBE YOU HAVE SOMEBODY ON A RESPIRATOR, AND THEN OTHER ONES HAVE LIKE THE XBOX AND MAYBE THE LIGHTS IN YOUR BEDROOM. 
          SO ALL CIRCUITS ARE NOT CREATED EQUAL. 
          IS THAT CORRECT? 
          >>THAT'S CORRECT. 
          >>SO WE HAVE SOME FEEDERS THAT MIGHT HAVE BIGGER LOADS THAN OTHERS. 
          IF YOU TURN ON THAT LOAD, I CAN ONLY IMAGINE WHAT YOU GUYS WENT THROUGH ON THIS IT'S ALMOST LIKE TETRIS RIGHT? YOU'RE TRYING TO FIT ALL THE BLOCKS TOGETHER. 
          YOU HAVE SOMEONE WHO'S SMARTER THAN ME CAN PROBABLY TURNED IT INTO AN APP OR A GAME OR SOMETHING. 
          YOU ONLY HAVE A HUNDRED MEGAWATTS, YOU ONLY HAVE 1500 WATTS OF POWER FOR YOUR HOUSE AND YOU HAVE TO FIGURE OUT WHICH THINGS YOU CAN TURN ON AND OFF AND YOU MAY HAVE SOME CIRCUITS THAT HAVE SO MANY THINGS ON THEM, YOU JUST ABSOLUTELY CAN'T TURN IT ON. IS THAT ABOUT RIGHT? 
          >> RIGHT, I THINK YOU KNOW TO YOUR ANALOGY, WE HAVE TO DO A BETTER JOB OF FINDING OUT WHAT'S BEHIND ALL OF THOSE INDIVIDUAL BREAKERS IN YOUR HOME. 
          WE KNOW WHAT'S BEHIND THE MAIN BREAKER, BUT THEN WE NEED TO KNOW WHAT'S BEHIND ALL THE OTHER INDIVIDUAL BREAKERS, BECAUSE THOSE ARE WHAT WE WOULD CALL LATERAL LINES. 
          WE HAVE TO UNDERSTAND WHAT LOADS ON THOSE LATERAL LINES BECAUSE THAT'S WHERE WE CAN GIVE MOST OF OUR CIRCUIT LINES. 
          >> FOR EXAMPLE LET'S SAY TWO CIRCUITS COVER MY KITCHEN, AND THEN A THIRD CIRCUIT ACTUALLY FEEDS THE OVEN. 
          THE OVEN, WE KNOW WE'RE NOT GOING TO TURN ON BECAUSE THAT'S 240, AND IS GOING TO PULL HOWEVER MANY AMPS OR WATT THROUGH THAT COVERS. 
          I HAVE ONE CIRCUIT THAT HAS THE REFRIGERATOR ON IT, WHICH I DESPERATELY NEED. 
          BUT IT ALSO HAS THE ICE CREAM MAKER ON IT, WHICH I SHOULD PROBABLY THROW IN THE TRASH AND NEVER USED AGAIN. 
          >>WHERE ARE WE GOING WITH THIS? 
          >> I'M SORRY MAYOR, I'M TRYING TO MAKE THIS SO THE PEOPLE CAN UNDERSTAND. 
          >> WELL, IT'S GETTING A LITTLE MORE COMPLICATED AS WE GO. 
          SO I UNDERSTAND WHAT YOU'RE HEADED FOR, BUT IT SEEMS LIKE WE'RE GETTING WAY DOWN A PRIVATE SCALE. 
          >> I APOLOGIZE, MAYOR. 
          I'LL JUST MAKE MY POINT VERY CLEARLY THAT AS WE TALK ABOUT THIS TO PEOPLE, NOT ALL CIRCUITS ARE EQUAL. 
          THE FEEDER CIRCUITS, IF YOU SAY MY FEEDER CIRCUIT WAS OFF AND SOMEBODY ELSE'S WAS ON YOUR FEEDER CIRCUITS ARE NOT EQUAL AND SOMEBODY'S FEEDER CIRCUIT MAY TAKE LONGER TO TURN ON. 
          I'M APOLOGIZING, IT TAKES A LONG TIME, BUT I'M TRYING TO BREAK THIS DOWN BECAUSE 90% OF THE PEOPLE HERE IN THE CITY HAVE NEVER HEARD ANYTHING LIKE THIS. 
          >> I UNDERSTAND, BUT I'M SORRY TO INTERRUPT YOU. 
          I DON'T MEAN TO DO THAT, BUT THE ANALYSIS WAS GETTING A LITTLE MORE COMPLEX THAN. 
          >> [OVERLAPPING] WE'LL , I'M PRETTY SURE EVERYBODY HAS A REFRIGERATOR AND THAT'S MY POINT. 
          SO I'M TRYING TO BREAK IT TOO, AND I DON'T WANT TO ARGUE WITH ABOUT THIS MAYOR, I'LL JUST WRITE ANOTHER POST OR WHATEVER BUT MY POINT IS THAT I THINK THERE ARE PEOPLE WHO MIGHT HAVE TROUBLE UNDERSTANDING SOME OF THIS STUFF HERE, AND UNDERSTANDING WHY ALL FEEDERS ARE NOT THE SAME. 
          WE CAN'T JUST GO IN, TURN ONE OFF AND TURN ONE ON AND EVERYTHING WORKS. 
          WE CAN'T DO THIS STUFF REMOTELY. 
          [02:15:03]
WE'RE SENDING PEOPLE DOWN THESE FEEDERS AS YOU SUB-DIVIDE THE LATERALS, YOU HAVE TO DO BY HAND, SOMEBODY HAS TO DRIVE OUT THERE, GO THERE, AND TURN THAT OFF. IS THAT CORRECT SIR?. 
          >> YES. 
          >> ALL RIGHT. THANK YOU MAYOR. 
          >> ALL RIGHT. I THINK WE'VE CLEARED THE QUEUE, [INAUDIBLE] I SEE BACK INTO QUEUE AS FAR AS OUR ATTENDEES, AND TYPICALLY, WE ALLOW CITIZEN COMMENTS SORT OF ONE TIME THROUGH I HAVE YOUR CONTACT INFORMATION NOW. 
          SO I WILL REACH OUT TO YOU TO SEE IF THERE IS ANY FURTHER POINTS, TO SEE WHAT WE CAN CLARIFY FOR YOU FROM YOUR PREVIOUS QUESTIONS. 
          I WILL BE REACHING OUT TO YOU EITHER LATER TONIGHT OR TOMORROW TO CLEAR THAT UP FOR YOU. 
          AT THIS POINT COUNCIL, WE'VE BEEN AT THIS FOR AWHILE. 
          LETS GO AHEAD. BEFORE WE MOVE ON TO WATER. 
          LET'S TAKE A RECESS. 
          LET'S HAVE EVERYBODY BACK AT (CAN'T SEE THE CLOCK FROM HERE). 
          LET'S HAVE EVERYBODY BACK AT 8:25 PLEASE. 
          [MUSIC] GOOD EVENING AND WELCOME BACK TO THE FEBRUARY 22ND, 2021 WORK SESSION FOR THE GARLAND CITY COUNCIL. 
          WE'RE ON ITEM FOUR D, DISCUSS WEATHER-RELATED, HARCOURT MANDATORY CURTAILMENT OF ELECTRICITY TO GARLIN. 
          WE HAVE COMPLETED THE GP AND L UPDATE. 
          I WANT TO THANK ALL OF THE CITIZENS WHO CALLED IN ON THAT AND FOLLOWING UP AND ASKING SOME VERY GOOD QUESTIONS THAT WE OBVIOUSLY ARE GOING TO BE ADDRESSING. 
          THANK YOU TO THE COUNCIL FOR YOUR QUESTIONS AND COMMENTS AS WELL. 
          WE'RE GOING TO MOVE FORWARD TO THE NEXT PART OF THIS ITEM, WHICH IS WATER UPDATES. 
          I SEE WEST IN HERE. THERE HE IS. 
          [LAUGHTER] 
          >> YEAH. THANK YOU, MAYOR. I APPRECIATE IT. 
          THANK YOU, MAYOR AND COUNCIL. 
          I JUST WANT TO PROVIDE A BRIEF UPDATE ON OUR WATER AND WASTEWATER SYSTEMS AND HOW WE FARE TO THIS WEATHER EVENT. 
          SO. I'M SORRY. 
          >> GO AHEAD, SIR. 
          >> OKAY. SO WE'LL START WITH WATER. 
          AT THE ONSET OF THE WEATHER, WE SPLIT OUR SHIFTS INTO 24-HOUR SHIFTS ROTATING ROUND THE CLOCK. 
          THEN WHEN THE ACTUAL COURSE OF THE EVENT STARTED IN A COUPLE OF THINGS HAPPEN THAT WE HAD TO REARRANGE. 
          NOW WE RAN OUR SYSTEMS IS JUST BECAUSE OF SOME OF THE SHORTAGES THAT WE'RE SEEING IN THE WATER. 
          ONE THING THAT HAPPENED, WE LOST POWER TO ONE OF OUR GENERATING STATIONS. 
          IT'S A BROADWAY PUMP STATION OVER THERE AND BROADWAY AND IN CENTREVILLE ROAD. 
          SO WE HAVE THE ABILITY TO SWITCH PUMPS AND PUMP STATIONS TO COVER THE DEFICITS. 
          SO WE WERE PUMPING FROM OUR LAVON STATION THROUGH BROADWAY TO COVER THAT DEFICIT. 
          ONE OF THE ISSUES THAT WE NOTICED THAT WAS GOING ON WAS THAT WHILE WE WERE PUMPING OUT TRYING TO MEET OUR DEMAND, THE PRODUCTION COMING FROM OUR WATER SUPPLIER NORTH TEXAS WAS STARTING TO BE REDUCED. 
          SO WE STARTED TO RUN INTO THIS DEFICIT ISSUE WHERE WE WERE PUMPING OUT MORE THAN WE WERE RECEIVING. 
          SO QUICK THINKING FROM OUR OPERATORS, STAFF STANDING BY. 
          SO WE ACTUALLY HAD TO LOWER LEVELS AS FAR AS WHAT WE'RE PUMPING TO TRY TO MATCH. 
          SO IT'S A FLOW MATCH TYPE TECHNIQUE WHERE WE KEEP IT EVEN AS FAR AS WHAT'S GOING OUT VERSUS WHAT'S COMING IN. 
          THEN WE FOUND OUT NORTH TEXAS AS WELL AS HAVING SOME PRODUCTION ISSUES. 
          THEY WERE HAVING HIGH DEMANDS. 
          ALL THE CITIES WERE HAVING HIGH DEMANDS. 
          THAT'S WHEN THE CONSERVATION AND CURTAIL ISSUE CAME OUT. 
          WE WERE ABLE TO DO THAT ONCE WE MADE THE PUMPING ADJUSTMENTS, WE TRIED TO KEEP PRESSURES AS HIGH AS POSSIBLE. 
          WE HAD TO LOWER THE PRESSURE OF SOME BUT THEN WE MAINTAIN SAFE LEVELS JUST TO KEEP THE SYSTEM PRESSURIZED. 
          MAKE SURE THE SYSTEM WAS SET AND OUR CHLORINE LEVELS WERE ACCEPTABLE. 
          BY THURSDAY AFTERNOON, NORTH TEXAS WAS ABLE TO ACTUALLY REGAIN SOME PRODUCTION AND THEY STARTED SENDING US MORE WATER THAN WE WERE PUMPING OUT. 
          SO WE HAD A GRADUAL INCREASE IN THE PUMPING CAPACITY BY THURSDAY AFTERNOON. 
          [02:20:02]
WE FARED WELL THROUGH THE SYSTEM. 
          IT WAS DEFINITELY A CHALLENGE AND I THINK WE PUSHED OUR SYSTEM TO LIMIT, BUT WE'RE GOING TO HANDLE IT. 
          ALSO, THE ONE OTHER ISSUE THAT WE ENCOUNTERED WAS SOME PHONE ISSUES IN OUR DISPATCH CENTERS. 
          WE WERE ABLE TO WORK WITH IT AND GET THOSE RESOLVED AS QUICKLY AS WE COULD. 
          IT WAS DOWN SOMETIMES AND OPEN TO OTHERS. 
          THEN OF COURSE WE OPENED UP SOME EMAIL ADDRESSES TO ADDRESS CALLS TO GET THOSE TICKETS IN THERE AS SOON AS WE CAN AND GET THOSE ISSUES ADDRESSED. 
          AS FAR AS WASTEWATER TREATMENT, WE DID LOSE A COUPLE OF CENTRIFUGES JUST BECAUSE THEY WERE FROZEN. 
          WE HAD SOME FROZEN SLUDGE LINES, WATER LINES, WE HAD A COUPLE OF PUMPS THAT WERE FROZEN, SOME GEARS, GEARBOXES, THINGS LIKE THAT. 
          ONE OF THE GOOD THINGS WAS WHEN WE HAD OUR BIOSOLIDS PROJECT BACK IN 2012, 2013, WHEN WE DID THE ODOR ABATEMENT IN THE BIOSOLIDS CONTROL PROJECT. 
          WE WERE ABLE TO ADD MORE CAPACITIES FOR SLUDGE CONCERNS. 
          SO WE COULDN'T HALL THE SLUDGE, CENTRIFUGES WEREN'T WORKING, SO WE WERE ABLE TO STORE THE SLUDGE IN OUR SLUDGE TANKS, WHICH HELPED OUT TREMENDOUSLY UNTIL WE GOT THE REPAIRS DONE IN THE LANDFILL WAS ABLE TO OPEN BACK UP. 
          AGAIN, WE TREATED THE WASTEWATER TREATMENT PLANTS THEY STAYED IN COMPLIANCE WITH ALL PERFECT PARAMETERS SO THAT WAS A GOOD THING. 
          I'LL FINISH UP BY GIVING A FEW STATS. 
          COMING FROM CITY WORKS. 
          FROM SUNDAY TO 2/14 TO SUNDAY TO 2/21, WE HAD 1705 STORM-RELATED CALLS. 
          THIS IS FIVE TIMES OUR NOBLE CALLING. 
          OF THOSE CALLS, WE HAD 996 REQUESTS FOR EMERGENCY CUTOFFS. 
          WE HAD 408 REQUESTS FOR NO WATER AND THROUGHOUT THAT PERIOD WE HAD 19 MAIN BREAKS IN ONE SEWER MAIN BREAK. 
          I'LL FINISH UP BY SAYING THAT I REALLY LIKE TO THINK ARE FILLED AND DISPATCHED CREWS, THEY DIDN'T HECK OF A JOB OUT THERE. 
          [NOISE] WE KEPT OUR GENERATORS FULL OF DIESEL AND GAS, FIRE PARKS, CUSTOMER SERVICE, ALL HELPED OUT WITH THE EMERGENCY CUT-OFFS, HELPING US WORK AROUND THE CLOCK. 
          OUR CITIZENS DID A GREAT JOB TOO. 
          ONCE THE ISSUE CAME OUT OF OUR CONSERVATION. 
          EVERYBODY STEPPED UP TO THE PLATE. 
          IT REALLY HELPED US OUT QUITE A BIT. 
          AS FAR AS CONSERVATION, WE DID SEE THAT THERE WAS A DEFINITE HELP IN COUNTS. 
          I'D LIKE TO THANK ALL Y'ALL FOR CONTINUING ON THE SUPPORT WITH OUR CRP PROJECT. 
          WE ANTICIPATE A LOT MORE MAIN BREAKS AFTER THIS GREAT THAW,19S, AND THE ONE FOR SEWER. 
          IT'S NOT TOO BAD. NOW THAT I SAY THAT IT WILL PROBABLY HAVE 20 TOMORROW, BUT IT'S IMPORTANT TO KEEP INFRASTRUCTURE NEW AND REPLACE THE OLD ONE. 
          MAYOR WITH THAT, THAT'S ALL I HAVE FOR THIS UPDATE. 
          I KNOW JIM PROBABLY HAS SOME OTHER. 
          >> YEAH COUNCIL WE ALSO HAVE MR. OAK FROM BUILDING INSPECTION AND MR. BARKER FROM CODE COMPLIANCE BUT ARE THERE ANY QUESTIONS FOR WEST'S CONCERNING WATER MAINS, ET CETERA? SHUTOFFS NORTH-LIKE. CUSTOMER RIVERA. 
          >> THANK YOU, MAYOR. WEST, ON THIS MULTI-FAMILY APARTMENTS. 
          >> YES SIR. 
          >> WERE THE BREAKS IN THE APARTMENT ARE OUR LINES. 
          >> MOST OF THE BREAKS WERE IN THE APARTMENTS. 
          >> SO ALL OUR LINES WERE OKAY? 
          >> BUS LINES, YES. 
          >> OKAY. SO THAT'S THEIR BABY, NOT OURS, RIGHT? 
          >> YES, BECAUSE AS FAR AS 
          >> AS FAR AS THIS FIELD IS CONCERNED. 
          >> YES. 
          >> OKAY. THANK YOU. THAT'S ALL I WANT TO KNOW. THANK YOU, MAYOR. 
          >> YES SIR. MAYOR [INAUDIBLE] NICKELSON, SORRY. 
          >> THANK YOU, MAYOR. WELL, AS I WAS JUST LOOKING AT THE STATISTICS YOU WERE CALLING [INAUDIBLE] YOU HAD 408 NO-WATER CALLS. 
          IN MOST OF THOSE CASES, THE ISSUE FOR NO WATER, WAS IT RELATED TO ACTUAL NO WATER SUPPLY OR WERE THEY JUST BREAKS THAT WERE CAUSING LOSS OF WATER OR FROZEN LINES? 
          [02:25:05]
          >> NO. MOST OF THOSE CALLS WERE FROZEN LINES. 
          WE HAD OUR CREWS GO OUT AND I TOLD HIM TO CHECK IT OUT. 
          LOOK AT THE CURB STOP, TAKE IT OUT AND MAKE SURE THAT THEY WERE GETTING WATER [INAUDIBLE] METER. 
          ALL THOSE CALLS, I THINK WE HAD FOUR FROZEN METERS, ACTUALLY, THAT WE HAD TO HELP THAW IT OUT. 
          BUT ALL THE LINES THEY SAW THE WATER WAS GOING TO THE METERS. 
          SO A LOT OF THOSE WERE FROZEN LINES. 
          >> ACTUALLY, I WAS SURPRISED WE DIDN'T HAVE A LOT MORE. 
          I MEAN, TO BE AT ZERO DEGREES FOR TWO NIGHTS, 
          >> RIGHT. 
          >> THERE WERE SOME PEOPLE, LIKE MYSELF, I [INAUDIBLE] OUT OF POWER FOR 56 HOURS. 
          SO, I WOULD HAVE THOUGHT WE'D HAD THOUSANDS OF THESE BROKEN LINES INSIDE HOMES. 
          SO, I THINK THE CITIZENS DID A PRETTY GOOD JOB IN TRYING TO [INAUDIBLE] SOME EXPOSED AREAS. 
          SO THAT'S REALLY A LOT BETTER THAN I THOUGHT. 
          THE MAIN BREAKS, WERE THEY RELATED TO AT CONNECTIONS OR WAS IT JUST PRESSURE SURGING OR WHAT WAS THE CAUSE? DO YOU KNOW AT THIS POINT? 
          >> NO, WE DON'T KNOW REALLY AT THIS POINT. 
          A LOT OF IT IS WHEN THINGS START TO THAW, THE GROUND MOVES QUITE A BIT. 
          >> YEAH. 
          >> AND SO, I THINK A LOT OF THAT MAY BE JUST ATTRIBUTED TO THE COLD AND HEATING UP PRETTY HEAVILY REAL QUICK. 
          >> AND I GUESS, THE LAST ONE IS, I ASSUME YOU GUYS WILL MAKE A THOROUGH ANALYSIS OF THESE AND THE AREAS THAT YOU'RE LOOKING AT OPERATIONALLY AND ADJUST YOUR APPROACHES AND PLANS FOR, MAYBE A LITTLE MORE READINESS IN THE FUTURE. BUT I THINK 
          >> YES. 
          >> OVERALL, YOU GUYS DID A GREAT JOB. 
          YOU JUMPED ON IT AND GOT TO THESE BREAKS AND WATER EMERGENCY CALLS AS QUICKLY AS YOU COULD. 
          THANK YOU FOR THAT. THAT'S ALL I HAD, THANK YOU. 
          >> THANK YOU, SIR. 
          >> AND I'M SORRY, COUNCIL [INAUDIBLE] MY OWN RULE HERE. 
          I THINK BECAUSE WE HAVE MOVED ON TO A DIFFERENT TOPIC UNDER THE SAME HEADING, I DID NOT OPEN IT UP FOR CITIZEN COMMENTS, SO I APOLOGIZE. 
          LET ME CIRCLE BACK AROUND HERE AND LET'S SEE, JANINE BARTA. 
          JANINE, I'VE OPENED THE LINE ON OUR END. 
          IF YOU CAN UNMUTE YOURSELF AND GIVE US YOUR NAME AND ADDRESS FOR THE RECORD, PLEASE. 
          >> JANINE BARTA ADDRESS IS 110, SOUTH YALE, GARLAND, TEXAS [INAUDIBLE] 42. 
          >> OKAY. GO AHEAD. 
          >> I WOULD JUST LIKE TO SAY ON THIS WATER DEAL. 
          I WOULD LIKE TO PERSONALLY THANK YOU RICH ALBAN AND ROBERT JOHNSON FOR HELPING ME OUT SATURDAY NIGHT WITH THE WATER ISSUE WE HAD OVER AT MOUNT CLARE ESTATES AND ALSO TO MR. BRADFORD AND THE FIRE CHIEF AND EVERYBODY ELSE THAT SHOWED UP ON-SITE TO HELP ME AT THIS SENIOR LIVING COMPLEX. 
          IT MEANT A LOT TO ME, IT MEANT A LOT TO THESE PEOPLE. 
          I KNOW THAT IT WASN'T A CITY BALL. 
          IT WAS THE APARTMENT COMPLEX AND THEY DROPPED THE BALL ON IT BUT I APPRECIATE YOUR GUY'S HELP AND ALSO THE HELP AND I'M GETTING WITH YOU GUYS ON THE APARTMENTS THAT RIGHT NOW HAVE NO WATER. 
          ALSO THAT, I KNOW YOU GUYS ARE TRYING TO HELP THEM OUT AS WELL. 
          >> OKAY. WE CERTAINLY ARE SEEING SOME IMPROVEMENTS THERE, SO IT'S VERY GOOD TO SEE. 
          IS THERE ANYTHING ELSE YOU HAVE FOR US? 
          >> NO, SIR. THAT'S ALL. 
          >> OKAY. THANK YOU VERY MUCH FOR CALLING IN TONIGHT. 
          >> YOU'RE WELCOME. 
          >> LET'S SEE. 
          JENNIFER ERNST. 
          I'VE OPENED THE LINE ON OUR END. 
          >> JENNIFER ERNST, 705 MALIBU DRIVE, AGAIN. 
          THE QUESTION THAT I HAVE FOR WATER, YOU GUYS DID AN AMAZING JOB AND THANK YOU SO MUCH. 
          AND I WAS AT MY COUSIN'S HOUSE AND THERE WAS A WATER BREAK AND WE WERE OUT IN THE SNOW TRYING TO OPEN A WATER METER. 
          I GUESS IT'S A WATER METER. 
          I DON'T KNOW. IT'S THE THING IN THE GROUND. 
          YOU CAN TELL HOW MUCH I KNOW ABOUT THIS STUFF. 
          THE ONLY QUESTION THAT I HAVE IS, ARE GARLAND HOMES NOT DISTRIBUTED A KEY TO THESE LIDS THAT WE HAVE TO OPEN TO TURN THE WATER OFF? AND IF NOT, CAN WE BE DISTRIBUTED THESE KEYS? WE DID MAKE A DRIVE TO THREE DIFFERENT HOME DEPOTS AND [INAUDIBLE] THAT WERE OPENED AND EVERYBODY IS SOLD OUT BECAUSE EVERYBODY IN THE STATE OF TEXAS IS TRYING TO SHUT THEIR WATER OFF WITH THESE KEY THINGS THAT WE NEED. 
          WE'RE TRYING NOT TO CALL YOU GUYS BECAUSE WE CAN TAKE CARE OF THE PROBLEM. 
          BUT WE ENDED UP HAVING TO CALL YOU ALL TO COME OUT AND YOU WERE EXTREMELY RESPONSIVE AND WERE THERE WITHIN 15 MINUTES. 
          BUT IT'S SOMETHING WE SERIOUSLY COULD HAVE HANDLED ON OUR OWN IF WE HAD THESE KEY THINGS. 
          [02:30:03]
SO HOW DO WE GO ABOUT GETTING OUR CITIZENS THESE KEYS OR IS THAT EVEN A POSSIBILITY? 
          >> YOU KNOW WHAT, AS YOU WERE TALKING, I CAN TELL YOU I'VE BEEN ASSOCIATED WITH THIS CITY FOR A GOOD LONG TIME NOW, AND WE HAVE LOTS OF GIVEAWAY ITEMS THAT WE HAVE AT EVENTS AND THINGS, EVERYTHING FROM PENCILS TO PENS TO COSINES TO LITTLE MINIATURE TRASH CANS, AND OF ALL SORTS, AND YOU KNOW WHAT, YOU JUST HIT ON A VERY GOOD IDEA. 
          I THINK THAT WE NEED TO, I CAN GUARANTEE YOU WE WILL INVOICE IT WITH THE CITY'S LOGO. 
          BUT THAT IS DEFINITELY SOMETHING THAT WE NEED TO LOOK INTO IT, GIVING THOSE THINGS OUT. 
          BECAUSE I GUARANTEE YOU WHILE I HAVE A POCKETFUL OF CITY OF GARLAND PENS AND OTHER TYPES OF THINGS, I THINK THAT WOULD BE AN EXCELLENT THING FOR US TO INVEST SOME TIME AND SOME EFFORT INTO SO THAT, WE CAN GIVE THOSE OUT. 
          YOU CAN HANG IT ON A KEY, HANG IT ON A NAIL IN THE GARAGE, AND HOPEFULLY, YOU'LL NEVER NEED IT. 
          BUT THAT IS AN EXCELLENT IDEA AND I HOPE THAT MR. BRADFORD IS WRITING THIS DOWN BECAUSE THAT IS SOMETHING THAT WE'RE DEFINITELY GOING TO LOOK INTO. 
          >> RIGHT. SO COMING FROM SAN ANTONIO, CPS IS THEIR WATER DISTRIBUTOR THERE. 
          NO, I'M SORRY, IT'S [INAUDIBLE] THEY PROVIDE YOU, WHEN YOU SIGN UP YOUR ACCOUNT, THEY GIVE YOU THE KEY AND THEY TELL YOU, HANG IT ON A KEY CHAIN NEXT TO A FLASHLIGHT BY YOUR FRONT DOOR, SO THAT IF SOMETHING LIKE THIS HAPPENS, 
          >> YEAH. 
          >> YOU KNOW WHERE IT IS AND YOU DON'T HAVE TO GO HUNT FOR IT, WHICH IS GOOD. 
          MY MOM WAS ABLE TO DO THAT. 
          BUT I JUST THINK IT'S A BAD USE OF RESOURCES FOR US TO HAVE TO CALL THE WATER DEPARTMENT FOR THEM JUST TO SHUT OFF THE WATER WHEN WE CAN DO THAT AND THEY CAN HANDLE BROKEN PIPES. ANYWAY, THAT'S ALL. 
          >> JENNIFER. 
          >> JENNIFER. THANK YOU. 
          >> YEAH. 
          >> JENNIFER, JUST REAL QUICK. 
          I APPRECIATE THE CALL. 
          ONE OF THE THINGS THAT WE'RE ALSO [NOISE] GOING TO LOOK AT IS TRAINING VIDEOS. 
          AS FAR AS HOW TO SHUT THE METER OFF, WHAT TYPE OF METER YOU HAVE AND HAD TO DO THAT. 
          SO DOWN THE ROAD, WE HOPE TO BE PUTTING SOME OF THOSE VIDEOS OUT. 
          >> THANK YOU VERY MUCH. 
          >> VERY GOOD. THANK YOU FOR THAT. 
          COUNCILMAN [INAUDIBLE] I THINK YOU WERE IN THE QUEUE BACK TO PREVIOUS COMMENT. 
          >> YES, MAYOR, ALTHOUGH I WILL SAY, I THINK YOUR IDEA OF GIVING AWAY THE KEYS IS BEAUTIFUL. 
          I THINK YOU SHOULD CALL IT THE KEY TO THE CITY, AND I THINK THE MAYOR'S JOB, [LAUGHTER] SHOULD BE TO DELIVER IT TO EVERY NEW RESIDENT. 
          YOU JUST SHOW UP AT THEIR HOUSE WITH THE KEY, THEY'LL LOVE YOU FOR IT. 
          BUT I THINK [INAUDIBLE] FOR MS. BARTA, I JUST WANTED TO THANK HER. 
          SHE WAS ONE OF THE FIRST PERSONS TO ACTUALLY, ON THE SCENE DOWN MOUNT CLARE ESTATES, AND IF IT WAS NOT FOR HER, SENDING THE CALL OUT, NEITHER YOU NOR I, I THINK WOULD HAVE KNOWN OR AT LEAST I KNOW I WOULD NOT HAVE KNOWN WHAT WAS GOING ON AND WHAT THE POTENTIAL OR THE SCOPE OF THE NEED AND THE CRISIS [INAUDIBLE] SO I'VE JUST, THANK YOU JANINE FOR BEING A GREAT CONTRIBUTOR TO OUR CITY AND THAT'S WHAT WE NEED. 
          WE NEED CITIZENS LIKE YOU WHO WANT TO GET OUT THERE AND HELP. 
          FORTUNATELY, WE'RE VERY BLESSED, BUT THEN WE HAVE PEOPLE OUT AT NIGHT DELIVERING WATER TO COMPLEXES AND OTHER STUFF, JUST OFFERING TO HELP AND THAT'S A GARLAND CAN-DO SPIRIT. THANK YOU, MAYOR. 
          >> VERY GOOD. THANK YOU, SIR. I HAVE ONE MORE PERSON FOR CITIZEN COMMENT ON THIS TOPIC. 
          JOSH GARCIA. 
          JOSH, I'VE UNMUTED THE LINE OR OUR END, IF YOU CAN GIVE US YOUR NAME AND ADDRESS FOR THE RECORD. 
          >> YES SIR. IT'S JOSH GARCIA, 4029 MAYFLOWER DRIVE, GARLAND, TEXAS, [INAUDIBLE] I JUST WANT TO SAY, THANK YOU WES FOR YOUR PRESENTATION. 
          I WAS NOT AFFECTED BY THE WATER. 
          THANKFULLY, IT WAS JUST THE ELECTRICITY BUT I JUST WANT TO THINK THAT AND I ALSO WOULD LIKE TO, [INAUDIBLE] I WOULD ALSO LIKE TO RECOGNIZE EIGHT COUNCIL MEMBERS FOR THEIR HARD WORK DURING THE WATER DEPARTMENT. 
          THE FIRST ONE, GIVING US POWER UPDATES AND HELPING PEOPLE FINDING SHELTERS. 
          OF COURSE, THE DEPUTY MAYOR, [INAUDIBLE] AND MS. DEBORAH MORRIS IN DISTRICT 2. 
          ANOTHER PERSON I WOULD LIKE TO RECOGNIZE THAT WAS GIVING US UPDATES AS WELL, AS FAR AS WATER AND ELECTRICITY, AND NORMALLY HIS COUNCIL MINUTES ARE INTERRUPTED BY HIS DOG AND ALWAYS [INAUDIBLE] HE IS A LIVING LEGEND. 
          COUNCILMAN MR. RICH ALBAN, DISTRICT 5. 
          NEXT UP IS COUNCIL MEMBER V. J. WILLIAMS FOR HELPING CITIZENS 
          [02:35:01]
AND CONSTITUENTS FOR OUR HELP AND THE NEXT PERSON I WOULD LIKE TO RECOGNIZE, GIVING THOSE POWER UPDATES ALMOST EVERY SINGLE DAY AND WORKING TIRELESSLY VERY LONG HOURS, SERVED AS PLANT COMMISSIONER AND WAS A DEPUTY MAYOR APPROACH HIM AND ALWAYS LOOKS VERY PROFESSIONAL AND LIKES [INAUDIBLE] AND MAYOR SCOTT LEMAY. 
          AND FINALLY, I WOULD LIKE TO ALSO RECOGNIZE THAT HE'S A GREAT LEADER IN OUR CITY. 
          DOESN'T LIKE BUDGET SEASONS BUT LIKES CIP'S AND HE ALWAYS GETS REAL [INAUDIBLE] THE RETIREMENTS. 
          MR. BRENNAN RAPID, OUR CITY MANAGER, FOR ALL YOUR HARD WORK. 
          THAT'S ALL I WOULD LIKE TO RECOGNIZE AND THE REST OF THE COUNCIL AND ALSO THOSE APARTMENT COMPLEX THAT HELPED OUT. 
          OUR CHIEF, AND AS MS. JENNIFER SAID, THE DIRECTOR OF [INAUDIBLE] ENFORCEMENT AND ASSISTANT CITY MANAGER, MR. JOHN BAKER, I REALLY APPRECIATE THAT, FOR ALL YOU GUYS. WHAT YOU DO. 
          VERY WELCOME. 
          >> OKAY. I THINK WE'LL MOVE ON FROM WATER OUT WASTE. 
          AS YOU GET A LITTLE MORE INFORMATION ON SOME OF THESE BREAKS THAT WE'VE HAD INTERRUPTIONS IF YOU COULD AT LEAST PROVIDE US WITH MAYBE A WRITTEN UPDATE. 
          AFTER THE TIME YOU'VE HAD TO UNDERSTAND WHERE ISSUES THAT COME UP THAT WOULD BE GREAT. 
          COUNSELOR WILLIAMS. 
          >> BE THERE. 
          >> THANK YOU. 
          >> YEAH, THANK YOU. THANK YOU, MAYOR. 
          JUST TWO THINGS THAT THE FREE RESPECTED BEFORE JOSH BROUGHT UP AMONG CLARE. 
          I JUST WANT TO SAY THAT IF WE GET A MAYOR, WE COULD HAVE DONE A VIDEO ON WHAT COLLABORATION MEANS, AND IN WORKING TOGETHER TO FOLKS AROUND THE WORLD DOWN THERE. 
          YOURSELF, COUNSELOR, AND I IT COLLECTIVELY AND WHERE SHE'LL FOLK DOWN THERE JUST AWESOME. 
          SO LIKE I SAID, I WISH WE COULD HAVE DONE A COLLABORATION VIDEO DOWN THERE AND I WENT THROUGH THERE TODAY AND THE FOLKS THAT JUST GRATEFUL AND LEDGERS RAVE ABOUT YOUR FOLKS AND GETTING BACK. 
          WE'RE GOING TO PASS THAT. MY QUESTION TO YOU IS, WE DIDN'T HAVE ANY WATER CONTAMINATION ISSUES AND ENTER THESE COMPLEXES TYPICALLY [OVERLAPPING] OR IT'S MISLEADING THEORY. 
          DRINKING WATER CONTAMINATION. 
          >> NO. 
          >> THANK YOU MAYOR. 
          THANK YOU, SIR. ALL RIGHT IN UNDER THIS CATEGORY. 
          MR. [INAUDIBLE] DO YOU HAVE ANYTHING FOR US FROM BUILDING INSPECTION? 
          >> WELL, MAYOR, I THOUGHT I'D LET MR. BARKER GO FIRST TO TELL YOU HOW THE STATUS OF THE MULTIFAMILY COMPLEXES ARE. 
          THEN I CLOSE UP WITH HOW WE'RE WHAT PHASING INTO RECOVERY. 
          >> THAT SOUNDS AWESOME. LET'S DO THAT, MR. BARKER? 
          >> YES, SIR. THANK YOU. MAYOR, COUNCIL, I WOULD LIKE TO GIVE SOME GOOD NEWS. 
          MARK LAYOR, IT WAS REPORTED THE SAME EVENING AT THAT COMPLEX HEAD WATER RESTORATION. 
          PUT BACK ON THIS EVENING ABOUT SEVEN O'CLOCK AT NOW AT THAT TIME, WE DID CONFIRM THAT THE WATER WAS HOLDING. 
          SO HOPEFULLY WE'RE STILL UNDER THE SITUATION. 
          WE WILL DOUBLE-CHECK THAT COMPLEX TOMORROW JUST TO MAKE SURE EVERYTHING IS STILL IN ORDER. 
          BUT I WANTED TO REPORT THAT TONIGHT SINCE THAT WAS MENTIONED EARLIER, BUT THAT'S SOME GOOD NEWS. 
          FIRST OF ALL, WHAT I'D LIKE TO DO TONIGHT, JUST GIVE YOU AN OUTLINE OF WHAT I WAS GOING TO TALK TO YOU ABOUT. 
          WANT TO TALK TO YOU ABOUT OUR CODE INSPECTOR ASSESSMENTS OF THE MULTIFAMILY PROPERTIES THAT WE'VE BEEN DOING SINCE FRIDAY. 
          GIVE YOU THE RESULTS OF THOSE ASSESSMENTS. 
          THEN ALSO TALK ABOUT SOME OF THE ISSUES THAT THE PROPERTY OWNERS AND MANAGERS HAVE ENCOUNTERED DURING THIS RECOVERY, SOME OF THE HARDSHIPS AND HURDLES THAT THEY ARE CURRENTLY ENCOUNTERING. 
          ALSO GIVE YOU SOME CURRENT AND ONGOING TASKS THAT WE ADD CODE COMPLIANCE ARE DOING TO TRY TO ASSIST AND HELP THIS SITUATION. 
          ALSO, JUST GIVE YOU OUR MISSION MOVING FORWARD IN THE WEEKS AND MONTHS TO COME. 
          BECAUSE WE KNOW THIS IS GOING TO BE A LONG-TERM ORDEAL. 
          NOT ONLY GETTING JUST THE RESONANCE AND THE MULTIFAMILY COMMUNITY, THERE NEEDS MET WITH WATER, ELECTRICITY, THINGS OF THAT NATURE, BUT THERE'S GOING TO BE SOME CLEANUP RECOVERY INSIDE BUILDINGS, IN UNITS, AND THINGS OF THAT NATURE. 
          SO THAT THIS WILL BE AN ONGOING THING FOR SOME TIME. 
          FIRST OF ALL, I'D LIKE TO SAY THAT WE STARTED OUR ASSESSMENTS ON FRIDAY AFTERNOON WHEN THINGS STARTED TO THAW OUT, WE COULD ACTUALLY GET OUT INTO THE CITY AND TAKE A LOOK AT THESE ASSESSMENTS. 
          WE BEGAN WITH THE BUILDING INSPECTORS AND SOME CODE INSPECTORS ACTUALLY 
          [02:40:02]
GOT OUT INTO THE FIELD AND MADE CONTACT WITH A CALL LIST AT THE WATER DEPARTMENT HAD PROVIDED TO US FOR SOME CONCERNS THAT RESONANCE HAD CALLED THE ANSWER. 
          WE HAD AT LEAST A LIST TO GO BY INITIALLY. 
          WE STARTED ON THAT LIST. 
          WE COMPLETED THAT LIST ASSESSMENT FRIDAY BY THE END OF THE DAY. 
          THEN WE'VE ALSO BEEN ABLE TO FOLLOW UP ON THAT AT LEAST ONCE AND WE WILL CONTINUE TO EFFORTS ON THAT LIST. 
          BUT I WOULD LIKE TO SAY THAT AS OF TODAY, WE HAVE COMPLETED ASSESSMENTS ON 100 PERCENT OF OUR MULTIFAMILY PROPERTIES. 
          THAT INCLUDES THE QUADRANT FLEXES, NOT ONLY WITH THE BIG MULTIFAMILY UNITS AS WELL. 
          BUT WE HAVE COMPLETED 100 PERCENT OF AN INITIAL ASSESSMENT. 
          OUT OF THOSE PARTS OF OUR ASSESSMENT, WHAT WE WERE REALLY LOOKING FOR INITIALLY WAS WE WANTED TO GO OUT AND YOU SEE NUMBER ONE, IF THE PROPERTY HAD ELECTRICAL SERVICE, IF THEY HAD HEATING, IF THEY HAD RUNNING WATER, AND THEN ALSO JUST POSSIBLY HOT WATER. 
          IF THEY HAD WATER, THAT WAS GREAT. 
          THE HOT WATER WAS TO COME BUT AND THEN WE ALSO WANTED TO SEE IF THERE WERE ANY SPECIAL NEEDS NEEDED FOR RESIDENTS. 
          THEN WE ALSO WANT TO MAKE SURE THAT IF ANYBODY IS IN DIRE NEED, WE COULD GET THOSE FOLKS CONNECTED TO RELIEF AND SOME HELP IMMEDIATELY. 
          ONE OF THE THINGS THAT THE PROPERTY OWNERS AND THE MANAGERS HAVE ENCOUNTERED, FIRST OF ALL, I WOULD LIKE TO SAY THAT THEY'VE DONE IT TO ME IN A VERY COMMENDABLE JOB. 
          THIS HAS BEEN A VERY CHALLENGING ORDEAL AND THEY'RE DOING THE BEST THEY CAN WITH THE RESOURCES. 
          THEY HAVE, THE RESOURCES THEY CAN FIND AND THAT'S PART OF THE PROBLEM. 
          THE PLUMBERS ARE IN VERY HIGH DEMAND, IF YOU CAN FIND A PLUMBER. 
          YOU BETTER GRAB HIM OR HER BECAUSE THEY ARE IN VERY ON HIGH DEMAND. 
          THEY'RE RUNNING INTO SUPPLY AND PARTS ISSUES. 
          SO I HEARD A STORY TODAY THAT POLYMER WAS ACTUALLY TRAVELING TO TRAVELING TO LOUISIANA JUST TO GET PARTS. 
          I MEAN, IT'S A VERY CHALLENGING ORDEAL. 
          BUT THERE THEY ARE ATTEMPTING AND TRYING TO DO THE BEST THEY CAN WITH WHAT THEY HAVE. 
          ONE OTHER ISSUE IS WHEN I DO MAKE REPAIRS, THEY CHECK TO SEE IF THEY PUT LIKE PUT MORE PRESSURE ON THE LINES AND THEY'RE ENCOUNTERING MORE BREAKS AND MORE PROBLEMS. SO THEY THINK THEY MIGHT HAVE IT FIXED. 
          THEY GO INTO THE SITUATION, THEY REALIZE THEY'VE GOT OTHER ISSUES. THAT'S A CHALLENGE. 
          SOME OF OUR OLDER COMPLEXES, YOU MIGHT HAVE ONE BOW THAT MIGHT AFFECT THE WHOLE COMPLEX. 
          THEREFORE, IF YOU HAVE, MINIMAL LEAKS AT ONE AT YOUR UNITS, IT'S GOING TO AFFECT THE WHOLE PROPERTY TO GET THE WATER RESTORES. 
          THOSE ARE SOME CHALLENGING SITUATIONS AS WELL. 
          CURRENTLY, WE ARE TRYING TO PRIORITIZE THE COMPLEXES IN SITUATIONS THAT ARE THOSE UNITS THAT ARE IN PROBLEM PROPERTIES THAT ARE HAVING CHALLENGES. 
          WE'RE TRYING TO PRIORITIZE THOSE AND GET UPDATES, TRIED TO OFFER RESOURCE MATERIALS, RESOURCE OPPORTUNITIES FOR APARTMENT MANAGERS AND PROPERTY OWNERS AS BEST WE CAN. 
          WE'VE ALSO BEEN WORKING WITH OTHER CITY DEPARTMENTS ON WATER DISTRIBUTION. 
          WE'D BEEN A CONDUIT OF INFORMATION, PRIMARILY JUST COMMUNICATING AND LETTING PEOPLE KNOW HOW WE RAN INTO THIS SITUATION. 
          THESE FOLKS NEED SOME HELP. 
          IS THERE ANYTHING WE CAN DO? IT'S BEEN A TOTAL TEAM EFFORT. 
          I WOULD LIKE TO THANK THE DEPUTY MAYOR [INAUDIBLE] SHE'S BEEN VERY ACTIVE WITH US AND GETTING INFORMATION FROM US AND GETTING WATER DISTRIBUTED. 
          BUT SHE KNOWS SHE'S BEEN REALLY ACTIVE IN THAT AREA. 
          WE APPRECIATE THAT. 
          WE WILL CONTINUE TO WORK VERY HARD AS MUCH AS WE CAN TO PROVIDE ASSISTANCE FOR FOLKS WERE OUT THERE TRYING TO SOLVE PROBLEMS AND HELP PEOPLE. 
          OBVIOUSLY, WE REALIZE THE SCOPE OF THIS EMBARGO MEANS WE ARE NOT TRYING TO BE HEAVY-HANDED AT ALL. 
          WE ARE, WE KNOW THAT PEOPLE HAVE THEY'RE HURTING, THEY HAVE CHALLENGES AND WE UNDERSTAND THAT WE'RE JUST, WE'RE JUST TRYING TO HELP AS BEST WE CAN. 
          SO THAT'S REALLY WHAT I HAVE TO SAY TONIGHT MAYOR AND COUNCIL. 
          WITH THAT, I'LL LEAVE IT UP FOR ANY QUESTIONS. 
          >> THANK YOU, SIR. 
          [NOISE] EXCUSE ME. WMA [INAUDIBLE] REPORTS HIM WORSE. 
          [02:45:04]
          >> THANK YOU, MAYOR AND THANK YOU RECKON, YOU GUYS HAVE DONE AN AMAZING JOB AND YOU'VE ALSO BEEN REALLY HELPFUL IN GOING OUT THERE. 
          I DIDN'T KNOW YOU'VE REACHED A 100 PERCENT, BUT CONGRATULATIONS, WE GOT [LAUGHTER] A LOT OF THE CITY. 
          YOU HAVE BEEN SO HELPFUL IN ACTUALLY CONNECTING A LOT OF THE DISTRESSED APARTMENTS WITH US SO THAT WE CAN OFFER WHAT WE HAVE TO OFFER. 
          THAT'S BEEN GREAT. WHAT YOU'RE TALKING ABOUT WHERE THEY THINK THEY'VE GOT THE WATER FIXED AND THEN THEY TURN IT ON. 
          I KEEP THINKING ABOUT HYDRA, THE MYTHICAL GREEK MONSTER WITH THE MINI SERPENT HAIR AND YOU CUT OFF ONE AND YOU GET A BUNCH MORE IN ITS PLACE AND THAT'S BEEN THE WAY THIS IS GONE, WHICH HAS BEEN VERY FRUSTRATING. 
          WE'RE HEARING, OF COURSE, BILLION TIMES DAILY FROM RESIDENTS WHO ARE IN GREAT DESPAIR. 
          BUT THE BIGGEST THING ASIDE FROM DRINKING WATER THAT I'M HEARING NOW, IS THE LACK OF THE ABILITY TO FLUSH TOILETS. 
          I KNOW NORMALLY IN COLD LAND, WE DON'T CONSIDER HOMES WITHOUT RUNNING WATER IS REALLY BEING HABITABLE. 
          BUT IN DISASTER CLEAR OUT A DAY, WE'RE HAVING TO DEAL WITH US. 
          I DON'T KNOW IF YOU HAVE CONSIDERED ANY ALL I WAS THINKING TODAY ABOUT POOL PARTIES COMING IN AND BRINGING THEM TO A LOT OF THESE APARTMENTS DURING THE INTERIM TIME. 
          BUT PROBABLY NOT YOUR BAILIWICK, BUT-. 
          >> WELL, I CAN ADD A LITTLE BIT INFORMATION TO THAT. 
          I KNOW WE ARE GETTING TOGETHER A REPORT TODAY AND IN THE MORNING FOR SOME SUPPORT DEPARTMENTS TO ACTUALLY TRY TO ACCOMMODATE THIS. 
          YES WELL, I THINK THERE IS PLANS IN MOTION TO DO THAT DOWN THE ROAD AS A NEED. WE UNDERSTAND THAT. 
          I WOULD LIKE TO SAY I FORGOT TO GIVE A FEW STATISTICS THAT I'D LIKE TO GIVE TO YOU TO GIVE YOU SOME ADDITIONAL INFORMATION. 
          I APOLOGIZE FOR THAT, BUT WHEN WE FIRST DID OUR ASSESSMENTS, WE HAD A TOTAL OF 5,537 UNITS THAT WERE AFFECTED. 
          THAT'S A 25 PERCENT TOTAL OF OUR OF OUR TOTAL UNITS. 
          WE HAVE A TOTAL OF 21,957 THROUGHOUT THE CITY SO 25 PERCENT OF OUR ACTUAL UNITS WERE IMPACTED BY THIS IN ONE WAY OR THE OTHER. 
          TODAY, AT ABOUT 04:00 P.M. WE WERE REPORTING THAT WE HAD 2,803 UNITS THAT HAVE BEEN RESTORED. 
          WE ARE SEEING SOME PROGRESS, WHICH IS A GOOD THING TO REPORT. 
          OF THOSE STATISTICS THAT I JUST GAVE THAT COMPRISES ABOUT 70 COMPLEXES IS WHAT WE'RE DEALING WITH. 
          THAT'S 70 OUT OF 232 COMPLEXES THAT ARE STILL HAVING ISSUES. 
          BUT I APOLOGIZE, I DIDN'T GIVE THOSE STATISTICS THAT GIVES YOU A BETTER PICTURE OF THE SCOPE OF THIS. 
          >> OKAY AND YOU'RE SAYING THAT WE'RE WORKING TO BRING IN SUPPORT SPECIFICALLY ABOUT TOILETS. 
          [OVERLAPPING] DO YOU HAVE ANY MORE INFORMATION ON THAT THAT YOU CAN SHARE TONIGHT OR IS THAT SOMETHING THAT'S BEING WORKED ON? 
          >> I CAN ADD ON THAT IF THAT'S OKAY MAYOR TO JUMP IN HERE. 
          WHAT WE'VE GOT IS YOU WERE LOOKING AT THE AVAILABILITY OF PORTA JOHNS. 
          AS AN OPPORTUNITY TO FILL THAT GAP. 
          THAT'S ONE AVENUE WE'RE CHASING DOWN. 
          THE OTHER IS WHAT RICK IS WORKING ON, WHICH IS HOW MANY COMPLEXES ARE WE TALKING ABOUT HERE? THE NUMBER 70, THAT'S A BIG NUMBER FOR EVEN IF WE'RE JUST TALKING ABOUT ONE OR TWO AT EACH LOCATION, THAT'S A HUGE NUMBER, WE DON'T EVEN KNOW IF THEY'RE AVAILABLE. 
          THAT'S THE FIRST THING WE GOT TO CHASE DOWN REALLY TOMORROW MORNING AND THEN WORK WITH RICK AND HIS TEAM TO TRY TO NARROW THAT LIST OF 70 DOWN AND SEE IF IT'S MAYBE IDENTIFY THE TOP NEEDS THERE AND TRY TO NARROW IT DOWN. 
          WE'RE GOING TO BE CHASING DOWN FIRST THING TOMORROW. 
          >> THERE ARE SOME COMPLEXES THAT HAVE SOME BUILDINGS OR EVEN IN IN SEVERAL CASES, THE OFFICE THAT HAS RUNNING WATER AND HAS BATHROOM. 
          SO AT SOME POINT, IT MAY BE A MATTER OF PARSING THAT OUT TO SAY, IS THERE SOMEWHERE ON PROPERTY THAT HAD RUNNING WATER AND PLUMBING THAT CAN BE MADE ACCESSIBLE DAY AND NIGHT TO THE RESIDENCE. 
          BECAUSE THAT IS A BIG DEAL. IT'S A BIG DEAL. 
          [02:50:01]
I'M HAPPY TO HEAR THAT WE'RE HEADING DOWN THAT ROAD AND LOOKING TO BRING SOME SIGNIFICANT RELIEF TO PEOPLE WHO'VE BEEN GOING FOR MANY, MANY DAYS IN A ROW WITHOUT WATER ACCESS. 
          THANK YOU, RICK, THANK YOU, JOHN I APPRECIATE IT. THANK YOU MAYOR. 
          >> THANK YOU MA'AM. 
          >> LET SEE HERE COUNCILOR WILLIAMS. 
          >> THANK YOU MAYOR. GOOD EVENING, RICK. 
          JUST BRIEFLY. I JUST WANT TO SAY RICK. 
          THANK YOU VERY MUCH FOR YOUR HANDS-ON AND FOR EVERYTHING YOU'VE DONE. 
          YOU'VE GOTTEN FEEDBACK FROM PEOPLE, NOT ONLY YOU AND YOUR TEAM, YOU PROFESSIONALISM, BUT THE COMPASSION THAT YOU'VE SHOWN FOR OUR RESIDENTS AND DOING THE THINGS THAT YOU DO. 
          I JUST WANT TO PASS ON MY THANKS FOR THE DISTRICT AND BEYOND FOR NOT JUST WHAT YOU AND YOUR TEAM ARE DOING, BUT THE TONE IS WHICH YOU ARE DOING THAT AND I'VE RECEIVED GREAT REVIEWS ON THAT. 
          I JUST WANT TO SAY, THANK YOU SO MUCH. 
          >> THANK YOU COUNCILOR AND I'LL PASS THAT ALONG TO OUR TEAM. 
          >> YES SIR, AND COUNCILOR ROBIN. 
          >> THANK YOU, MAYOR. SIMILARLY, RICK, I JUST WANT TO THANK YOU FOR YOUR DEPARTMENT AND REALLY THIS FOR ALL THE DEPARTMENTS FOR YOUR WORK. 
          PEOPLE DON'T EXPECT THAT THE CITY MANAGER OR THAT THE DIRECTOR OF CODE COMPLIANT OR THAT THE FIRE CHIEF IS GOING TO SHOW UP IN A FAR-FLUNG CORNER, OF THE CITY ON THE DROP OF A HAT ON A SATURDAY NIGHT AND YOU ALL DID THAT. 
          YOU'LL MAKE SURE THAT THOSE FOLKS AND THAT FACILITY WOULD SAY MOUNT CLARE STATES, I JUST WANT TO TELL YOU HOW MUCH I APPRECIATE THAT AND APPRECIATE GOOD CHEER AND HARD WORK THAT WAS ASSOCIATED WITH THAT IN REALLY ALL THE WORK THAT'S GOING ON IN THE LAST WEEK, WE HAVE PEOPLE, THEIR STUFF WAS ALREADY UNDERWATER WITH AS MUCH AS GOING ON IN THIS CITY WITH COVID, THE VACCINATION EVENTS AND EVERYTHING ELSE. 
          OF COURSE TO HAVE THIS DUMPED ON TOP OF THAT IT'S JUST UNBELIEVABLE, BUT WATCHING THE CITY AND CITY STAFF RESPOND TO THAT IS FABULOUS. 
          I APPRECIATE ALL THE WORK YOU'RE DOING AND I KNOW YOU GUYS ARE WORKING AS HARD AS YOU CAN TO TRY AND GET EVERYBODY BACK ON. 
          THEN I GRADE THE PORTA BODIES OR SOMETHING. 
          I'VE BEEN ON TRYING TO TALK TO FOLKS TODAY ABOUT GETTING LARGE WATER TANKS AND POTABLE WATER OR SOMETHING. 
          BECAUSE, PEOPLE NEED TO FLASH OR WHATEVER AND CAN DO TO THE FOLKS. 
          WATER BAG IS OPEN 24-7 AND I'M SURE THEY DON'T EVERYBODY GO AT ONCE, BUT I'M SURE THEY'D BE HAPPY TO HAVE YOU. 
          I DO HOPE THAT WE ALL GET THROUGH THIS AND GEODESIGN MENTIONED TO MILITARILY RHYTHMIC, I STRONGLY SUGGEST THAT WE REACH OUT TO OUR CONTRACTORS WORKING THROUGHOUT THE CITY WHO MAY HAVE CONTACTS WITH, PORTA POTTI FOLKS AND SPECIFICALLY, AS I'D MENTIONED EARLIER, IT'S LIKE LET'S REACH OUT TO PEGASUS LINK. 
          THEY ARE BUILDING LBJ YEAST AND IT HAS A LOT OF EMPLOYEES. 
          BY GOD, THEY MUST HAVE A LOT OF PORTA POTTI SOMEWHERE. 
          ANYTHING THAT WE CAN DO TO GET RELIEF TO THESE PEOPLE. 
          OBVIOUSLY NOT A NORMAL CITY FUNCTION, BUT THIS IS NOT A NORMAL CITY TIME AND I'M SURE JOHN, THAT WHEN BRIAN GAVE YOU THE PITCH TO LIKE, "HEY, WHY DON'T YOU COME TO GARLAND?" COULD BE YOU CAN BE THE GUY IN CHARGE OF THE PORT OF BODY. 
          [LAUGHTER] SIGN YOU UP. 
          I APPRECIATE IT AND I APPRECIATE YOU, BRIAN. 
          I APPRECIATE ALL OF YOUR SENIOR STAFF IN PARTICULAR, ALL THE MANAGING DIRECTORS WHO HAVE STEPPED UP UNBELIEVABLY IN THE LAST WEEK? I CANNOT THANK YOU ENOUGH AND SO REALLY GREAT JOB. 
          >> THANK YOU, SIR. 
          >> THANK YOU COUNCILOR. I BELIEVE WE'VE CLEARED THE QUEUE, MR. ERICK, YOU WANT TO BRING US HOME ON THIS ONE? 
          >> YES, SIR. I'LL BE GLAD TO AND I DO WANT TO THANK CODE STAFF ALSO. 
          THEY HAVE DONE A TRULY A WOMAN'S JOB OF STEPPING UP, GETTING WHOLE VOLLEY APARTMENT COMPLEXES AND FIGURING OUT JUST WHERE WE'RE AT SO WE KNOW WHERE WE WERE BILLING AND AND WHAT WE'VE GOT TO FACE THROUGH RECOVERY. 
          AS I SAID, IS THE DISASTERS HAPPENED IN THE CITY WAY TOO OFTEN FOR MY TASTE. 
          THAT MR. BRADFORD, [LAUGHTER] WE DO THE CODE ENFORCEMENT AND BUILDING INSPECTION. 
          WE START THAT RECOVERY PHASE AND WE HANDLE IT THROUGH. 
          WE SPENT THE WEEKEND WITH BUILDING INSPECTOR PERFORMING 
          [02:55:02]
EMERGENCY INSPECTIONS ON PLUMBING AND ELECTRICAL RELATED ISSUES, MAKING SURE PEOPLE WERE GETTING BACK UP AS FAST AS WE COULD GET THEM UP AND INCLUDED SOME OF THE APARTMENT COMPLEXES. 
          I KNOW I HAD AN INSPECTOR OUT SUNDAY, DOING AN APARTMENT COMPLEX AND GAS PASS, MAKING SURE WE CAN GET THEIR FEET BACK ON WHAT. 
          WE HAVE BEEN STARTED ISSUING RECOVERY PERMITS, PERMITS THAT DEAL WITH THE RECOVERY PHASE. 
          IT IS JUST THE HANDFUL SO FAR. 
          WE HAVE WAIVED THE FEES. 
          PERMIT FEES FOR ANY OF THOSE RECOVERY PERMITS THAT WERE ISSUED DUE TO STORM DAMAGE. 
          WE'RE WORKING ON IMPLEMENTING A VIRTUAL INSPECTION PROGRAM WHERE WE CAN GIVE, BASICALLY SOMEBODY CAN FACETIME, IT'S A DIFFERENT SOFTWARE, BUT BASICALLY FACETIME SHOWS WHAT THE ISSUE IS. 
          FIND IF THEY NEED A PERMIT, WE CAN GIVE THEM SOME ADVICE. 
          SINCE WE'RE THERE FOR THEM, WE CAN GIVE THEM GOOD ADVICE AND NOT TRY AND SELL THEM SOMETHING. 
          WE FEEL THAT THAT'S IMPORTANT, THAT WE CAN PROVIDE THAT ADVICE FORM WHEN WE'RE 
          >>THERE FOR THE  AND THEIR ADVOCATE OVERALL. 
          >> WE DO EXPECT WAY MORE PERMITS TO COME IN AS WE GO THROUGH THIS WEEK, AND AS PEOPLE FIGURE OUT WHAT DAMAGE THEY HAVE GOT AND WHAT NEED PERMITS. 
          WE'RE HERE FOR THEM AND WE'RE CERTAINLY GOING TO KEEP MOVING FORWARD AND GETTING THIS CITY BACK UP AND RUNNING JUST AS WE HAVE AFTER ALL OF THE EVENTS THAT WE END UP WITH. 
          IF THERE WAS ANY QUESTIONS I'LL BE GLAD TO ANSWER THEM. 
          >> THANK YOU, MR. OLK. 
          >> SURE. 
          >> ANY QUESTIONS? BUILDING INSPECTION I THINK [NOISE] FROM WHAT WE'VE SEEN, I MEAN, OBVIOUSLY, AS WE PULLED EVERYTHING TOGETHER THE FOCUS ON THE REMAINING MULTIFAMILY ISSUES IS OBVIOUSLY GOING TO BE OUR TOP PRIORITY FOR THE FORESEEABLE WEEKS, MAYBE, I DON'T KNOW. 
          I MEAN, AS FAR AS GETTING THEM BACK ONLINE. 
          THANK YOU FOR ALL THE ATTENTION THAT IS BEING PUT TOWARDS THEM AS FAR AS HELPING THEM IN JUST ANY SERVICES THAT WE CAN PROVIDE THERE, SO THANK YOU ALL VERY MUCH. 
          ALL RIGHT. COUNCIL, THE LAST BULLET POINT UNDER THIS TOPIC IS CUSTOMER SERVICE UPDATES. 
          MR. [INAUDIBLE] , THERE HE IS. 
          >> HELLO, MAYOR, MEMBERS OF THE CITY COUNCIL. 
          I HAD A FEW ITEMS I'D LIKE TO PROVIDE YOU AN UPDATE ON, AND I KNOW I'VE TALKED TO MANY OF YOU ABOUT LEAK CREDIT. 
          I'D JUST LIKE TO REMIND YOU AND THE GENERAL PUBLIC THAT WE DO HAVE A LEAK ADJUSTMENT PROCESS. 
          WE PROCESS LEAK ADJUSTMENTS ON A REGULAR BASIS, THIS TIME A YEAR MAYBE ONE OR TWO A WEEK. 
          IN THE SUMMERTIME WITH INDIVIDUALS JOINING THEIR OUTDOOR IRRIGATION SYSTEMS WE MAY PROCESS A COUPLE OF DOZEN A MONTH. 
          DURING THIS ENTIRE EVENT, I KNOW WE'VE HAD QUITE A FEW LEAKS OCCUR, AND I WANT TO LET CITIZENS KNOW THAT WE CAN HELP WITH THAT. 
          WHAT THE CUSTOMERS WILL NEED TO DO IS TO ENSURE AND GET THE LEAK REPAIRED, AND ONCE THE LEAK IS REPAIRED, YOU'LL WANT TO KEEP A COPY OF A RECEIPT THAT YOU RECEIVE FROM A PLUMBER, OR A RECEIPT FROM A HARDWARE STORE WHERE MAYBE YOU FIX THE LEAK YOURSELF. 
          WE JUST NEED PROOF THAT THE LEAK WAS FIXED. 
          IF YOU WILL HOLD ONTO THAT, WHEN YOUR BILL COMES OUT PLEASE CONTACT US. 
          ONCE THE BILL'S COME OUT LET US KNOW THE APPROXIMATE DATE THAT THE LEAK OCCURRED, AND SEND US A COPY OF THAT PLUMBER'S RECEIPT, OR THE RECEIPT YOU HAD TO REPAIR THE LEAK. 
          WE'LL DOCUMENT THAT, WE'LL EVALUATE THAT MONTHLY BILLING CYCLE. 
          WE'LL TAKE A LOOK AT THE AMOUNT OF WATER THAT WAS CONSUMED DURING THAT CYCLE THAT THE LEAK OCCURRED AND WE'LL COMPARE THAT TO FOR EXAMPLE, WE'LL COMPARE IT TO LAST FEBRUARY, OR WE'LL COMPARE IT TO JANUARY, AND WE'LL ADJUST THE BILL TO A SIMILAR MONTH. 
          THAT'S HOW THAT LEAK ADJUSTMENT PROCESS WORKS. 
          THAT ADJUSTMENT WILL SHOW UP AS A CREDIT ON YOUR UTILITY ACCOUNT, AND THAT CREDIT WILL BE APPLIED OR BEYOND THE FOLLOWING MONTH'S BILL. 
          AS IT RELATES TO WATER LEAKS, A WATER LEAK TYPICALLY WILL CONSUME OR SPILL OUT IF YOU WILL 1-200 GALLONS AN HOUR. 
          IF YOU ARE ABLE TO CATCH THAT LEAK AND TURN THE WATER OFF WITHIN SAY AN HOUR, 
          [03:00:01]
A COUPLE 100 GALLONS WILL PROBABLY HAVE GONE THROUGH THE METER AS A RESULT OF THAT LEAK. 
          IF YOU WERE NOT HOME AND THAT LEAK RAN FOR 8 OR 10 HOURS, YOU'RE GOING TO USE IN EXCESS OF 1000 GALLONS OF WATER, AND IT'S GOING TO BE QUITE SIGNIFICANT AS IT RELATES TO THAT BILL. 
          I DID PULL THE LAST FIVE OR SIX LEAK ADJUSTMENTS WE PROCESSED FOR CITIZENS OVER THE LAST COUPLE OF MONTHS, AND THESE CREDITS ARE FOR LEAKS IN EXCESS OF 10,000 GALLONS OF WATER. 
          OBVIOUSLY, THESE FOLKS PROBABLY WEREN'T HOME WHEN THAT LEAK OCCURRED BECAUSE I'M ASSUMING THESE LEAKS WENT ON FOR QUITE SOME TIME. 
          THESE ADJUSTMENT CREDITS RANGE ANYWHERE FROM $70 ON A MONTHLY BILL UP TO ABOUT $140 THAT WE APPLIED TO THE BILL. 
          LEAK ADJUSTMENTS ARE FAIRLY COMMON IN THE INDUSTRY AND WE HAVE AN INDIVIDUAL THAT WORKS THESE ON A REGULAR BASIS. 
          CUSTOMERS THEY CAN EITHER EMAIL US A COPY OF THAT PLUMBER'S RECEIPT, OR THAT INVOICE, OR THEY CAN DROP IT BY THE OFFICE. 
          JUST ONE WAY OR THE OTHER WE REALLY NEED A COPY OF A PLUMBER'S RECEIPT TO PROCESS THAT ADJUSTMENT. 
          WE'VE TAKEN A LOT OF CALLS ABOUT DRIPPING FAUCETS, AND I THINK THERE'S A LOT OF FEAR OUT THERE ABOUT HOW MUCH WATER A DRIPPING FAUCET MIGHT CONSUME. 
          I JUST WANT TO LET EVERYBODY KNOW THAT I GUESS EACH PERSON PROBABLY HAS A LITTLE DIFFERENT DEFINITION FOR WHAT A WHAT A LEAKING FAUCET MIGHT BE, BUT A TYPICAL LEAK MAYBE A DRIP, ONE DRIP EVERY EVERY SECOND, OR IF YOU HAVE JUST A SLOW STREAM COMING OUT OF THAT FAUCET, A LIGHT STREAM YOU KNOW. 
          THOSE CAN CONSUME ANYWHERE FROM 5-15 GALLONS OF WATER ACTUALLY OVER A 24 HOUR PERIOD. 
          THIS BEING LET'S SAY A 4 DAY EVENT, 15 GALLONS OVER 4 DAYS. 
          YOU DO THE MATH ON THAT AND THEN IF YOU HAVE 5 FAUCETS YOU END UP WITH 250, 300 GALLONS OF WATER THAT YOU DRIPPED OUT OF THOSE 5 FAUCETS OVER A 4 DAY PERIOD. 
          THAT 2 OR 300 GALLONS ON THAT MONTHLY BILLING CYCLE MAY AMOUNT TO ENOUGH TO WHERE MAYBE YOU WANT TO GIVE US A CALL. 
          FOR THE MOST PART, A DRIPPING FAUCET IS IN SOME WAYS INSIGNIFICANT AS IT RELATES TO THE OVERALL WATER BILL. 
          DEPENDING ON WHERE YOU ARE IN THAT WATER RATE, IT'S TYPICALLY ABOUT $5 OR 6 PER 1000 GALLONS OF WATER CONSUMED. 
          MOST CITIES WON'T CONSIDER ADJUSTMENT FOR A DRIPPING FAUCET TO BE HONEST WITH YOU, BUT WE'D LIKE TO TAKE THOSE ON A CASE BY CASE BASIS AND WE'LL CERTAINLY TAKE A LOOK AT THEM FOR CUSTOMERS. 
          AS ALWAYS, ANYONE HAVING DIFFICULTY PAYING THEIR UTILITY BILL. 
          WE'VE BEEN PROVIDING EXTENDED PAY ARRANGEMENTS DURING THE PANDEMIC AND WE'RE CERTAINLY GOING TO DO THAT. 
          IF SOMEONE HAS DIFFICULTY PAYING WE'RE GOING TO CONSIDER EXTENDING THAT OUT OVER A SIX MONTH PERIOD OR DOING WHATEVER WE CAN WORK WITH INDIVIDUALS THAT MIGHT HAVE DIFFICULTY PAYING. 
          WE SUSPENDED OBVIOUSLY DISCONNECTS FOR NON-PAY LAST WEEK. 
          WE'RE NOT DISCONNECTING THIS WEEK AND FOR THE SHORT TERM WE BASICALLY HAVE SUSPENDED ALL OF OUR DISCONNECTS. 
          IT RELATES TO THE ELECTRIC GRID. 
          I KNOW THERE'S BEEN A LOT OF CHATTER ABOUT WHAT'S BEEN GOING ON OUTSIDE OF THE GARLAND AREA. 
          I THINK MR. OLK MENTIONED IT, BUT WE HAVE FIXED ELECTRIC RATES IN GARLAND. 
          WE DON'T HAVE ANY OF THOSE VARIABLE WRITE PLANS. 
          THE ELECTRIC GRID IS FIXED AND I DON'T ANTICIPATE A GREAT DEAL OF PROBLEM AS IT RELATES TO THAT. 
          THAT'S ALL I HAVE ON MY LIST I'D CERTAINLY LIKE TO OPEN IT UP FOR QUESTIONS RIGHT NOW. 
          >> [INAUDIBLE]. DEPUTY MAYOR PRO TEM MORRIS. 
          >> THANK YOU MAYOR, AND THANK YOU KEVIN. 
          [03:05:01]
QUESTION, WITH THE CREDIT FROM LEAKS, I HAVE A LOT OF CONTRACTORS INCLUDING PLUMBERS. 
          MY DISTRICT IS PRETTY RICH IN CONTRACTORS INCLUDING PLUMBERS, WHICH IS GREAT RIGHT NOW, ESPECIALLY, THEY'RE MAKING A LOT OF MONEY. 
          THAT BEING THE CASE, WHAT HAPPENS WHEN SOMEBODY HAS SKILLS OR A BROTHER-IN-LAW WITH SKILLS, THEY DO THEIR OWN REPAIR OF THEIR PIPES, THEY DON'T GET A RECEIPT BECAUSE IT'S NO MONEY CHANGING HANDS, THIS IS BARTERING OR WHATEVER, SO DO WE ACCEPT SOMETHING, AN ALTERNATIVE? DO WE ACCEPT A PICTURE OF BEFORE AND AFTER? DO WE ACCEPT BEFORE AND AFTER PICTURES WITH HOME DEPOT RECEIPTS? DO WE HAVE SOMETHING OTHER THAN AN ACTUAL PLUMBER'S RECEIPT THAT YOU'LL ACCEPT? 
          >> I JUST NEED SOMETHING TO DOCUMENT THAT PROVIDES ME PROOF THAT THAT LEAK DID OCCUR, AND YOU MENTIONED A PHOTOGRAPH AND I THINK THAT WOULD WORK. 
          WE'RE NOT GOING TO BE REAL RIGID HERE. 
          THIS IS A VERY UNIQUE SITUATION. 
          I KNOW IT'S NOT TYPICAL AND CALM AND YOU DESCRIBE SOME SCENARIOS THERE THAT QUITE FRANKLY, I DON'T KNOW THAT WE'VE EVER COME ACROSS, BUT BASED ON WHAT WE'VE JUST BEEN THROUGH, I JUST NEED SOMETHING FROM A CUSTOMER, WHETHER IT'S A DOCUMENT, A PHOTOGRAPH, SOMETHING THAT I CAN PUT IT IN MY FILE THAT PROVIDES ME SOME COMFORT THAT THAT LEAK DID OCCUR. OKAY? 
          >> THAT'S TOTALLY FAIR. 
          AS JUST WHAT OUR MESSAGING HAS SAID. 
          HE SAID, "YOU HAVE TO HAVE A PLUMBER'S RECEIPT". 
          A LOT OF MY PEOPLE, IT DOESN'T WORK THAT WAY. 
          >>YEAH. AGAIN, THAT IS A LOT OF THE INDUSTRY JARGON. 
          THAT'S THE WAY IT HAS BEEN SET UP FOR NORMAL CIRCUMSTANCES. 
          WE'RE TRYING TO ADJUST A LITTLE BIT HERE ON THE FLAG AS SHE CAN SAY. 
          >>OKAY, THAT'S GREAT AND I THINK THAT'S REASONABLE. 
          WE'VE ALWAYS BEEN A REASONABLE CITY AND I ASSUMED WE WOULD BE REASONABLE IN THAT AREA. 
          THEY NEED TO BE ABLE TO DOCUMENT THAT THERE WAS A LEAK AND THAT IT WAS FIXED. 
          BUT DOCUMENTATION CAN BE A PLUMBER'S RECEIPT. 
          IT CAN BE A BEFORE AND AFTER PICTURE WITH PLUMPING PART RECEIPT. 
          IT CAN BE SOMETHING THAT GIVES YOU CONFIDENCE THAT THERE WAS A LEAK AND NOW THERE IS NOT. 
          GOT YOU. THANK YOU, SIR. 
          THAT'S ALL I HAD. THANK YOU MAYOR. 
          >>THANK YOU. JUST TO FOLLOW UP ON THAT, THERE IS THIS CONVERSATION THAT I HAD WITH KEVIN AT SOME POINT OVER THE LAST 24-48 HOURS AND IN OTHER BILLING SITUATIONS AND I RELATE THIS TO CITIZENS AND THAT IS WE PUT IN THERE THAT THIS WILL BE HANDLED ON A CASE BY CASE BASIS. 
          DEPUTY MAYOR PROTEM MORRIS, SHE BRING UP A VERY GOOD EXAMPLE OF A CASE BY CASE OF SOMEONE FIXING IT THEMSELVES, THEY DON'T HAVE A RECEIPT. 
          THEY PROBABLY HAD THE PARTS ON THEIR TRUCK. 
          BUT IN TALKING WITH KEVIN, OBVIOUSLY BECAUSE WE CAN LOOK AT THE WATER USAGE, IF SOMEBODY GETS A BILL THAT'S JUST OVER THE TOP. 
          THE FIRST THING THEY NEED TO DO, AND THE BEST THING THEY NEED TO DO IS CONTACT US. 
          PLEASE CONTACT US SO THAT WE CAN LOOK AT THAT. 
          BECAUSE AGAIN, KEVIN AND HIS TEAM CAN LOOK AT IT AND IF YOU USED 4000 GALLONS LAST FEBRUARY, AND YOU USE 12000 GALLONS THIS FEBRUARY. 
          OBVIOUSLY SOMETHING'S GOING ON THERE AND KEVIN AND HIS TEAM CAN ASSESS THAT AND MAKE THE APPROPRIATE ADJUSTMENTS, WHICH IS STUFF THEY DO RIGHT NOW. 
          THEY DO IT ALL THE TIME, JUST NOT IN MASS AS WE'RE SAYING NOW. 
          SO GUZMAN WILLIAMS. 
          >> GOOD EVENING, A SLIGHT QUESTION FOR YOU? WE'VE TALKED A LOT TONIGHT ABOUT COMMUNICATIONS AND THE FEEDBACK. 
          THAT WAS PROBABLY THE NUMBER ONE SOURCE OF IRRITATION FOLKS. 
          MANY FOLKS I TALKED TO. 
          MY QUESTION IS, DOES OUR CALLED SYSTEM, BONE SYSTEM HAVE A FEATURE, HAVE A CALLBACK FEATURE WHERE INDIVIDUALS, PARTICULARLY AT THE VOLUMES THAT WE'VE HAD THE PAST WEEK PERIODS. 
          THEY MAY NOT REACH A LAB FAST AND BUT THEY COULD LEAVE A NUMBER IN THE SYSTEM FOR CALLBACKS WHEN THINGS SETTLE DOWN A LITTLE BIT, DO WE HAVE THAT FEATURE AND IF NOT, IS THAT SOMETHING PERHAPS THAT WE COULD CONSIDER MOVING FORWARD AS PART OF OUR INTERNAL ASSESSMENT? 
          >>OUR CURRENT CALL CENTER AND OUR IVR CAPABILITIES 
          [03:10:05]
IN OUR CURRENT CIS SYSTEM DO NOT HAVE THE CAPABILITY TO DO THAT. 
          WE ACTUALLY HAVE A THIRD PARTY THAT WE HAVE PROCURED TO DO CALLBACKS RELATED TO FRIENDLY REMINDERS FOR UTILITY BILL PAYMENTS. 
          BUT GUZMAN OUR CURRENT SYSTEM DOESN'T HAVE AN OPTION "DELETE A NUMBER" OR TO RETAIN A PHONE NUMBER AND ALLOW FOR A CALLBACK AT THIS TIME. 
          >>IS THAT IT? 
          >>THIRDLY, WE ARE IN THE PROCESS OF REPLACING OUR CIS SYSTEM AND OUR IVR SYSTEM. 
          I GUESS I NEED TO FIND OUT WHAT OPTIONS WE MIGHT HAVE IN THAT AREA. 
          BUT OUR SYSTEM IS A DECADE OLD THAT WE'RE CURRENTLY USING AND WE'RE IN THE PROCESS OF REPLACING IT. 
          MAYBE THAT TYPE OF FEATURE EXIST. 
          BUT TO BE HONEST WITH YOU, I'M NOT SURE RIGHT NOW, BUT I'VE MADE A NOTE AND I'LL CHECK. 
          >>YEAH. MOVING FORWARD, CAN WE MAKE THAT A PART OF OUR ASSESSMENT? NOT SURE WHAT THE IMPACT WOULD BE. 
          BUT I THINK THAT'S A FEATURE THAT SHOULD WE HAVE, GOD FORBID, HOPE WE DON'T HAVE ANOTHER ONE SOON. 
          BUT A FEATURE, IF WE WERE ABLE TO GO TO THAT FEATURE, I THINK WOULD BE VERY WELCOMED TO OUR CUSTOMERS. 
          COULD YOU TAKE A LOOK AT THAT MOVING FORWARD AS YOU DO AN ASSESSMENT ON THIS EXPERIENCE, PLEASE. 
          >>YES, SIR. 
          >>THANK YOU VERY MUCH. THANK YOU, MAYOR. 
          >>THANK YOU SIR. ALRIGHT. CALCIUM MCNEIL. 
          >>THANK YOU MR. MAYOR. THIS IS JUST A REAL QUICK QUESTION. 
          ON NOTE, SOME THINGS THAT'S GOING ON AT THE COUNTY LEVEL REGARDING SOME OF THE AUTOMATIC WITHDRAWALS, SOME CUSTOMERS HAD SET UP WITH THEIR PROVIDERS IN OTHER CITIES. 
          DO WE HAVE ANY RESIDENTS ON AUTOMATIC WITHDRAWAL FROM THEIR CHECKING OR SAVINGS ACCOUNTS? 
          >>YES SIR, WE DO. 
          >>OKAY. GIVEN THE PRESENTATION THAT YOU PROVIDED EARLIER WITH, IF THEY ENCOUNTER A LEAK AND IF THEY'RE STILL OUT OF TOWN BECAUSE THEY WENT TO VISIT A RELATIVE OR STAY WITH A RELATIVE TILL THIS EVENT IS OVER. 
          THEY STILL NEED TO JUST REACH OUT TO YOU, I DON'T KNOW WHAT THEIR BILL CYCLE IS, SO THAT THEY CAN STILL MAKE THOSE ADJUSTMENTS, IS THAT ACCURATE? 
          >>YES, SIR. WE DO HAVE A MECHANISM IN PLACE. 
          WE CALL IT AN EXCEPTION FILE. 
          IF I WERE TO GO OUT AND READ YOUR METER, A REGULAR ELECTRIC, AND WATER METER, AND I'M MOVING THROUGH MY BILLING TABLE. 
          ANY UTILITY BILL TO A RESIDENTIAL CUSTOMER IN EXCESS OF $1000 IS GOING TO BE KICKED OUT AND PUT IT INTO AN EXCEPTION FILE. 
          ONE OF MY EMPLOYEES IS GOING TO PULL YOUR ACCOUNT OUT AND EVALUATE WHAT'S GOING ON. 
          IN SOME CASES MAYBE IT IS INVALID AND JUST SPILL, MAYBE IT'S ALL THIS AND YOU'VE BEEN WATERING LIKE CRAZY. 
          BUT FOR EXAMPLE, WE BILLED ABOUT 15,000 UTILITY ACCOUNTS LAST THURSDAY AND FRIDAY. 
          WE TOOK A LOOK AT 40 OF THOSE ACCOUNTS ON FRIDAY TO RE-BILL AND NONE OF THOSE BILLS WERE IN EXCESS OF $1000. 
          ACTUALLY, OUT OF THOSE 40 RANDOM ACCOUNTS, 11 OF THOSE ACCOUNTS USED LESS ELECTRICITY AND WATER THAN THEY HAD THE PREVIOUS FEBRUARY. 
          20 OF THOSE ACCOUNTS WERE RIGHT AT ABOUT THE SAME. 
          BUT WE DID HAVE NINE OF THOSE ACCOUNTS THAT WE FELT WERE UNUSUALLY HIGH, BUT THEY WEREN'T HIGH ENOUGH TO GET KICKED INTO THAT EXCEPTION FILE. 
          SO WE KIND OF HAVE A MECHANISM IN PLACE, IF YOU WERE GONE FOR A WEEK AND THAT WATER RAN FOR A WEEK, YOU WOULD USE 100,000 GALLONS OF WATER. 
          THAT WOULD BE A MONUMENTAL BILL. 
          MY EXCEPTION FILE WOULD CATCH THAT. 
          I WOULD SEND A GUY, SOMEONE OUT THERE TO LOOK AT YOUR WATER METER, CONDUCT A LEAK TEST ON THAT WATER METER AND IT'D BE REAL OBVIOUS REAL QUICK THAT YOU HAVE A MASSIVE PROBLEM AND I'M GOING TO TRY TO GET A HOLD OF YOU AS QUICKLY AS I CAN. 
          THAT'S KIND OF A RUN AROUND IN A BIG CIRCLE TO ANSWER YOUR QUESTION. 
          I JUST DON'T THINK WE'RE GOING TO EXPERIENCE WHAT'S GOING ON IN OTHER PARTS OF THE STATE. 
          >>YES, SIR. I'M SORRY. GO AHEAD, SIR. 
          >>SO ANYWAY, GO AHEAD. 
          >>NO. THAT'S EXACTLY WHAT I WAS WANTING YOU TO GO TO. 
          THE FACT THAT WE ARE PROVIDING THAT SERVICE TO OUR CITIZENS. 
          [03:15:04]
THEY MAY NOT REALIZE THAT, BUT WE DO HAVE THAT SAFEGUARD IN PLACE. 
          SO THAT IF THEY DO GET AN ABSORBENT BILL, THAT THEIR ACCOUNTS AREN'T DEBITED AND THEN NOW WE ARE GOING TO HAVE SOME OTHER ISSUES THAT THEY MAY HAVE WITH THEIR CHECKING ACCOUNTS. 
          SO THAT'S ANOTHER SERVICE THAT YOU AND YOUR TEAM IS PROVIDING TO OUR RESIDENTS TO SAFEGUARD THEM. THANK YOU SO MUCH FOR THAT. 
          >>YEAH. WE DON'T DO A LOT OF THEM, BUT WE WILL GO OUT AND READ AROUND AND WE WILL HAVE THESE LITTLE BUCKETS OF ANOMALIES THAT MIGHT POP UP AND WE SEND SOMEBODY BACK OUT INTO THE FIELD TO TAKE A LOOK AND CHECK THINGS OUT. 
          IN MANY CASES, IF WE FIND A LEAK OR A PROBLEM, THEY'RE GOING TO KNOCK ON THE DOOR AND TRY TO ADDRESS IT AND FIND OUT WHAT'S GOING ON. 
          I'M NOT SAYING SOME OF THOSE DON'T SLIP THROUGH THE CRACKS OCCASIONALLY, BUT WE HAVE SOMETHING IN PLACE TO TRY TO STOP SOME OF THAT, OKAY? 
          >>THANK YOU SO MUCH. YES, SIR. THANK YOU MR. MAYOR. 
          >>THANK YOU, SIR? ALRIGHT. WE CLEARED THE QUEUE ON THE COUNCIL SIDE AND I JUST REMEMBERED, I AGAIN, DIDN'T CALL FOR CITIZEN COMMENTS ON CUSTOMER SERVICE [LAUGHTER] SORRY ABOUT THAT. 
          FIRST ONE I HAVE UP IS JOSH GARCIA. 
          JOSH, I'VE OPENED THE LINE ON OUR END. 
          IF YOU CAN [OVERLAPPING] YOUR ADDRESS FOR THE RECORD, PLEASE. 
          >> SURE. JOSH GARCIA, 42 [INAUDIBLE] DRIVE AROUND [INAUDIBLE] AGAIN. 
          IT'S ME AGAIN. I JUST HAD A QUESTION. 
          I'M NOT SURE IF THIS QUESTION GOES TO MR. BRADFORD OR MR. [INAUDIBLE] THEY CAN HELP ME OUT WITH THIS. 
          IF THERE'S A BROKEN WATER PIPE AT A RESTAURANT BECAUSE I HAVE A FRIEND, HE'S A OWNER AT CASTLE DRIVE IN GARLAND AND IF THAT BROKEN WATER PIPE IS BROKEN, DO THEY HAVE TO REPAIR IT, OR DOES THE CITY HAS TO REPAIR IT? 
          >> WELL, TYPICALLY, THE CITY [OVERLAPPING] 
          >> I'M SORRY, MR. BRADFORD. 
          >> YEAH. TYPICALLY, THE CITY'S RESPONSIBILITY WILL STOP AT THE WATER METER AND FROM THAT WATER METER TYPICALLY INTO THE PROPERTY, INTO THE BUILD IS THE PROPERTY OWNER OR THE CUSTOMER'S RESPONSIBILITY. 
          SO I MEAN, FOR EXAMPLE, I POPPED INTO A CDS IN GARLAND TO PICK UP A PAYDAY BAR AND DR PEPPER LAST WEEK AND UNFORTUNATELY, THEY HAD HAD A PRETTY MASSIVE WATER LEAK AT THAT CDS, AND I TALKED TO THE BUILDING MANAGER ABOUT THE REPAIRS HE WAS MAKING AND THE PROCESS HE NEEDED TO FOLLOW TO GET THEIR LEAK ADJUSTMENT ON THAT PROPERTY, BUT HE'S RESPONSIBLE FOR THAT WATER PIPE. 
          HE WAS TRYING TO GET A PLUMBER AND GET FOLKS OUT THERE. 
          THEY'D HAD THE WATER CUT OFF AND HE WAS WORKING THROUGH THAT PROCESS TO TAKE CARE OF HIS PROPERTY AND HIS ASSET AND FIX HIS PIPE. 
          DID THAT ANSWER YOUR QUESTION? 
          >> YES, SIR. I WAS TRYING TO MAKE SURE BECAUSE THEY ARE THE OWNERS OF GARLAND IN CASTLE DRIVE BECAUSE IT'S A SHOPPING CENTER. 
          SO THAT WAS MY QUESTION. 
          >> OKAY. 
          >> THANK YOU, SIR. 
          >> JENNIFER ERNST. 
          JENNIFER, I'VE OPENED THE LINE ON OUR END. 
          >> JENNIFER ERNST AGAIN. 
          705 MALIBU DRIVE. 
          I HAVE A QUESTION FOR CUSTOMER SERVICE MANAGING DIRECTOR AND I APOLOGIZE THAT I HAVE FORGOTTEN YOUR NAME BECAUSE YOU KNOW, SQUIRREL. 
          >> IT'S KEVIN SLAY, BY THE WAY. 
          >> THANK YOU [LAUGHTER] MY QUESTION IS, DO Y'ALL ACTUALLY READ METERS FOR WATER AND ELECTRICITY EVERY MONTH, OR IS IT ESTIMATED? BECAUSE THERE IS A RUMOR AMONG THE CITIZENS THAT Y'ALL JUST KIND OF ESTIMATE WHAT WE'VE USED AND MOVE ON. 
          SO I'M JUST CURIOUS. 
          >> NO, MA'AM. WE READ EVERY ELECTRIC AND WATER METER EVERY MONTH. 
          WE DO DRIVE-BY READS. 
          I DON'T ACTUALLY GET OUT AND WALK THE ROUTE LIKE WE USED TO DO. 
          WE ACTUALLY HAVE A COMPUTER DEVICE IN A VEHICLE AND WE DRIVE DOWN THE STREET AND IT PICKS UP THE METER READINGS AND IF I DON'T PICK UP A METER READING, WHEN I GET THROUGH READING THAT ROUTE, IF I'VE READ 2, 000 METERS THAT MORNING, I WILL GO BACK TO THE OFFICE, I WILL DOWNLOAD THOSE READS AND ANY READS THAT DON'T PICK UP, I GIVE IT TO A SERVICE TECH THAT GOES OUT AND HAS TO MANUALLY READ THE METER. 
          [03:20:03]
SO NO, WE DON'T ESTIMATE ANY READINGS. 
          WE READ YOUR METER EVERY MONTH. 
          >> OKAY. THANK YOU. THAT'S WHAT I THOUGHT, BUT I JUST WANTED TO CLEAR UP THE RUMOR MILL OF GARLAND, TEXAS. 
          >> OKAY. THANK YOU. 
          >> THANK YOU. 
          >> THANK YOU, JENNIFER. ALL RIGHT. 
          I THINK THAT WE ARE COMING TO A CLOSE ON THIS ITEM. 
          THERE'S BEEN SOME GREAT INFORMATION SHARED. 
          THERE'S BEEN SOME GREAT QUESTIONS ASKED AND I APPRECIATE EVERYBODY'S TIME WORKING THROUGH THIS. 
          THERE ARE OBVIOUSLY A LOT OF THE GPNL ITEMS WE'RE OBVIOUSLY GOING TO BE CIRCLING BACK TO AS THEIR ANALYSIS PROGRESSES. 
          WITH THE WATER DEPARTMENT, OBVIOUSLY, WE'VE GOT ISSUES TO WORK THROUGH RESTORING SOME SERVICE AND THAT'S CERTAINLY GOING TO KEEP OUR BUILDING IN CODE COMPLIANCE FOLKS BUSY FOR A COUPLE OF WEEKS, I'M AFRAID TO COME IN. 
          WE WILL CERTAINLY LOOK AT WHAT IMPROVEMENTS WE CAN MAKE IN OUR CUSTOMER SERVICE AND THROUGH ALL THIS. 
          I WANT TO THANK EVERYBODY FOR THEIR PARTICIPATION IN THIS DISCUSSION TONIGHT. 
          AGAIN, IT WILL BE ONGOING. 
          I JUST WANT TO TAKE A MINUTE, WE'VE TALKED ABOUT A LOT OF DEPARTMENTS HERE, BUT OUR ENTIRE CITY STAFF HAS BEEN INVOLVED IN THIS. 
          I MEAN, FROM TOP TO BOTTOM, SIDE TO SIDE OF THIS ORGANIZATION, OUR EMPLOYEES HAVE BEEN INVOLVED HERE. 
          POLICE AND FIRE RUNNING MORE RUNNING FOUR TIMES THE NUMBER OF CALLS, SEVEN TIMES THE NUMBER OF CALLS. 
          [NOISE] TIMER WENT OFF ON MY OWN SELF. 
          OBVIOUSLY, THERE'S DEPARTMENTS THAT CITIZENS ARE USED TO SEEING. 
          STREETS, PARKS THAT THEY SEE ALL THE TIME DOING WORK AROUND THE CITY BUT THERE'S A LOT OF FOLKS THAT YOU PROBABLY NEVER SEE WHO HAVE DONE A TREMENDOUS AMOUNT HERE AND THAT'S OUR FACILITIES AND OUR FLEET GROUPS. 
          THEY ARE NOT CUSTOMER-FACING, BUT THEY KEEP ALL THOSE TRUCKS AND THINGS MOVING AND THOSE BUILDINGS OPENED AT OUR CUSTOMER-FACING. 
          CERTAINLY THANK YOU TO THEM. 
          I'M VERY HAPPY THAT TODAY WE REENGAGED OUR EWS SYSTEM IN GETTING TRASHED PICKED UP. 
          I KNOW THAT IT HAS PILED UP OVER THE LAST WEEK AND SO WE WILL START GETTING THAT CLEARED. 
          I'M JUST TRYING TO GET EVERYTHING BACK TO ITS NORMAL. COUNCIL AUBIN. 
          >> BUT AS YOU'RE THANKING EVERYONE ON THE STAFF, I KNOW ONE PERSON YOU WON'T THANK IS YOURSELF AND SO [LAUGHTER] I JUST WANT TO SAY THANK YOU MAYOR FOR YOUR UNPARALLEL LEADERSHIP AND WORK ETHIC IN THE LAST WEEK. 
          FOR THOSE OF YOU WHO DON'T KNOW, I'M NOT EVEN SURE, WELL, NO. 
          IT LOOKS LIKE YOU'VE GAINED CLOSE SINCE LAST I SAW YOU THE LAST TIME I SAW THE MAYOR HE'D GONE 40 HOURS WITHOUT CHANGING HIS CLOTHES BECAUSE HE HAD SLEPT IN THEM OVERNIGHT, WOKE UP, AND GOT RIGHT BACK TO WORK. 
          AS I SAID IN A POST THAT I MADE, I DON'T KNOW ANOTHER MAYOR IN THE UNITED STATES WHO WOULD DO THAT, AND I'M SO PROUD TO WORK WITH YOU. 
          MOUNT CLARE ESTATES AND YOUR HOME COULD NOT BE FURTHER APART FROM EACH OTHER ANYWHERE IN THE CITY. 
          I MEAN, LIKE THE ABSOLUTE NORTHWEST EXTREME OF THE CITY AND THE ABSOLUTE SOUTHEAST EXTREME OF THE CITY AND YET YOU WERE THERE IN, APPARENTLY, THERE'S SOME KIND OF MAYORAL PASS YOU JUST DRIVE AS FAST AS YOU WANT [LAUGHTER] BUT YOUR DEDICATION TO THIS CITY AND TO THESE CITIZENS HAS BEEN UNPARALLELED AND I'M GRATEFUL FOR YOUR SERVICE. THANK YOU, MAYOR. 
          >> THANK YOU, SIR. THANK YOU. 
          WE HAVE ALL CARRIED A LOT OF WEIGHT AROUND HERE SO THANK YOU. ALL RIGHT. 
          WITH THAT, WE WILL MOVE ON TO ITEM FIVE, 
          [5. Discuss Appointments to Boards and Commissions]
DISCUSS APPOINTMENTS TO BOARDS AND COMMISSIONS AND I BELIEVE COUNCIL WILLIAMS, YOU HAVE AN APPOINTMENT TOMORROW NIGHT? 
          >> YES, MAYOR, AND [OVERLAPPING] IT'S BEEN A LONG NIGHT AND I'M GOING TO HAVE TO REMEMBER THAT IN MY NOTE. 
          IT'S HOUSING STANDARDS BOARD [OVERLAPPING] FIRST NAME IS CHRISTINE. 
          >> CHRISTINA [OVERLAPPING] 
          [03:25:02]
          >> TO THE PROPERTY, I MEAN, NOT SORRY. HOUSING STANDARDS BOARD. 
          >> YES. 
          >> YES. 
          >> WE WILL DO THAT APPOINTMENT TOMORROW NIGHT, SIR. VERY GOOD. 
          >> THANK YOU, SIR. 
          >> NEXT IS ITEM SIX. 
          ANNOUNCE FUTURE AGENDA ITEMS. 
          [6. Announce Future Agenda Items]
HAS ANYBODY HAVE ANY FUTURE AGENDA ITEMS THAT WE NEED TO GET MOVING ON? I SEE NONE WHICH IS A RARITY, BUT I'M GOING TO GO WITH IT AND CLOSE THAT ITEM. 
          COUNCIL, AND I WANT TO DOUBLE-CHECK WITH MR. BRADFORD, REAL QUICK, BUT I BELIEVE WE ARE NOT GOING TO NEED TO DO THE EXECUTIVE SESSION WE HAD PLANNED FOR THIS EVENING. 
          JUST TO THE PUBLIC, WE HAD AN EXECUTIVE SESSION THIS MORNING AT 10:00. 
          MR. BRADFORD, CAN YOU CONFIRM THAT WE DO NOT NEED TO DO THAT? 
          >> YES, SIR. YOU ARE CORRECT. 
          >> OKAY. ALRIGHT. COUNCIL, WE WILL NOT BE MEETING IN EXECUTIVE SESSION, BUT OBVIOUSLY, FROM OUR DISCUSSIONS THIS MORNING, WE MAY BE CALLED INTO SERVICE FOR ANOTHER EXECUTIVE SESSION SOMETIME THIS WEEK. 
          THAT IS HIGHLY LIKELY. 
          SO JUST BE ON YOUR TOES FOR THAT ONE. 
          WITH THAT, AT 9:35, WE ARE ADJOURNED. 
          THANK YOU ALL VERY MUCH. SEE YOU TOMORROW NIGHT.
* This transcript was compiled from uncorrected Closed Captioning.