Jun 06, 2022 Work Session

[00:00:10]

GOOD EVENING AND WELCE JUNE 6TH 2022 WORK SESSIONS FOR THE GARLAND CITY COUNCIL. THE FIRST ITEM ON OUR AGENDA TONIGHT. IT'S PUBLIC COMMENTS ON WORK SESSION ITEMS. AH MADAM SECRETARY, DO WE HAVE ANYONE SIGNED UP TO SEE? OKAY, NO SPEAKERS. ALL RIGHT. WE WILL

[2. Consider the Consent Agenda]

REQUEST TO HAVE ANY ITEMS PULLED OR DISCUSSED. MOVING ON TO ITEM THREE WRITTEN BRIEFINGS. THREE H

[3. Written Briefings:]

ITEM THREE E COVID-19 BRIEFING. ADAM THREE F. 5 18 EAST LINDA ACQUISITION FOR GREAT HOMES PROJECT. AND ITEM THREE G NORTH FIFTH STREET. RAILROAD CROSSING IMPROVEMENTS. SORRY, THERE'S ANOTHER ONE AFTER THAT. ITEM THREE H ENCORE RATE CASE DENIAL. ALL RIGHT, AND I SHOULD NOTE COUNCIL MEMBER SMITH WILL NOT BE ABLE TO JOIN US AT OUR MEETINGS THIS WEEK. SO, UH, THERE IS NOT

[4a. Interview for Appointment to the North Texas Municipal Water District Board]

YEAH, IF YOU COULD COME UP WE DID. AFRICANS BUT THE OTHER GENTLEMAN DID NOT RESPOND THAT SO THEY BOTH WERE NOTIFIED AND OKAY. SO THAT WOULD BE, UH, THE APPLICANTS. GARY BARNETT IS NOT PRESENT, OKAY? ALRIGHT AT THIS POINT WILL BRING UP JACK MAY. BEEN A WHILE. COME ON IN. AND UH , YOU KNOW, IT'S UP TO YOU. YEAH WE'LL GIVE YOU AN OPPORTUNITY TO GIVE US SOME INFORMATION AND MAYBE ANSWER SOME QUESTIONS. BE MORE THAN HAPPY TO BRIAN KNOWS. YEAH I USED TO GIVE ME THIS WHEN I WAS ON THE STAFF TO WHEN TO SHUT UP. YOU KNOW, HE MAY DO THAT TONIGHT. WHO KNOWS? I'M A CITIZEN NOW. I DON'T KNOW IF Y'ALL DID. BRANDON COUNCIL GET THE LETTER THAT CAME FROM JENNA THE ABOUT THE REAPPOINTMENT. ANY OF THEM. BOTTOM LINE IS I'M UP FOR RE APPOINTMENT. UM TO SERVE TWO YEAR TERMS. I'VE BEEN ON THE BOARD FOR 12 YEARS NOW, SINCE I RETIRED FROM THE CITY IN 2000 AND 10. UH HUH. I LOVE WATER. GUESS THAT'S WHY I KEEP DOING IT. KEEP ASKING MYSELF. WHY DO I KEEP DOING IT? BECAUSE IT REQUIRES A LOT OF TIME. PEOPLE DON'T REALIZE HOW MUCH TIME THESE BOARDS REQUIRE. I'M SURE COUNCIL DOES, BUT IT'S MORE THAN ONE MEETING. I'VE BEEN A CHAIRMAN OR ON EVERY COMMITTEE UP THERE. I WAS THE CHAIRMAN OF THE WATER COMMITTEE, WHICH IS PROBABLY THE MOST IMPORTANT COMMITTEE FOR THREE YEARS STRAIGHT. I'VE BEEN I'M RIGHT NOW IN THE EXECUTIVE COMMITTEE WHAT THEY CALL THE EXECUTIVE COMMITTEE, WHICH IS THE SECRETARY OF VICE PRESIDENT AND PRESIDENT. I WAS APPOINTED TO PRESIDENT'S ROLE IN THE MAIN MEETING, SO I'LL BE THE PRESIDENT THIS NEXT YEAR IF REAPPOINTED BY THE COUNCIL, OF COURSE. SO THAT'S THAT'S KIND OF EXCITING. IT'S THE EXACTLY EXECUTIVE COMMITTEE UP THERE.

HAS A LOT OF POWER BECAUSE THEY PRETTY MUCH SET THE AGENDAS AND YOU KNOW WE HAVE 25 BOARD MEMBERS WANTED TO HAVE TWO IS FARMERSVILLE BECAUSE THEY DIDN'T HAVE 5000 AT THE CENTERS. SO IT'LL BE ANOTHER 10 YEARS BEFORE THEY HAD ANOTHER ANOTHER MEMBER, SO THAT'S WHY WE HAVE 25% OF 26 OUT OF 13. UM I WAS JUST GOING TO GO OVER A FEW FACTS HERE IF IT'S OKAY. YOU KNOW, WE DID. THE INDEPENDENT REVIEW OF JUST CALLED FOR IN THE IN THE AMENDED CONTRACT CUSTOMER REMEMBER CITY

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YOU KNOW, I WAS UP THERE FOR 12 YEARS. SO YOU KIND OF GET A VIEW OF BOTH SIDES, WHICH IS GOOD.

AH! WE REVIEW THE INDEPENDENT FINANCIAL REVIEW, AND WE AGREED WITH EVERYTHING. THE BOARD OF RECRUIT EVERYTHING 14 OUT OF 16. WE APPROVED THE ONE WE DIDN'T IMPROVE WAS AT ONE POINT. WAS IT THAT RACIAL COVERAGE, BRIAN, I THINK AT ONE POINT, OH, INSTEAD OF 1.4 THEY WANT SOMEONE WANTED TO BUMP IT UPSET AND KEEP MORE MONEY. BUT I'D RATHER HER TO GO BACK TO THE CITIES AND THE CUSTOMERS I DON'T WANT. I DON'T THINK WE SHOULD KEEP ANY MORE THAN WE HAVE TO. IF I WERE DEAD IS NOT SOLID ON WHO'S THIS? BECAUSE WE'RE BACKED BY ALL 13 CITIES AND OUR COULD 13 MEMBER CITIES FOR SURE. AND THE OTHER ONE WAS THE UPCOMING REVIEW OF THE UH, PREMIUM, YOU KNOW, THE NICKEL. THE BOARD DECIDED TO DO A STUDY A RIGHT STUDY TO MAKE SURE THAT WE'RE WHATEVER WE COME UP WITH IS SOLID. IT IS BACKED BY INDUSTRY STANDARDS, A WWF AMERICAN WATER WORKS AND THINGS LIKE THAT. BEFORE WE LAUNCH ON THAT SO THAT THAT WAS THE ONLY TWO WE ADOPTED A FIVE YEAR PLANS STRATEGIC PLAN, WHICH IS R. C I P. THEY'VE NEVER HAD A FIVE YEAR PLAN. BELIEVE IT OR NOT. THERE WAS ONE THINGS WHEN I GOT UP TO THAT KIND OF SHOCKED ME A LITTLE BIT. THAT THEY WERE THAT FAR BEHIND, BUT THEY HAD HAD THE SAME LEADERSHIP FOR YEARS AND YEARS AND YEARS AND YOU KNOW HOW IT IS. IT'S KIND OF HARD TO CHANGE. AH, I FINALLY GOT HIM TO GET A PURCHASING. DEPARTMENT ABOUT FIVE YEARS AGO. AH THEY DIDN'T HAVE THE PURCHASING DEPARTMENT. SO NOW WE'VE GOT A NEW HR DIRECTOR BRAND NEW HR DEPARTMENT MEAN IT'S THE DIFFERENCE IS NIGHT AND DAY. WE GOT A NEW A DIRECTOR. JENNA COVINGTON'S. I THINK BRIAN SAYS HE'S REFRESHING. AND IF YOU'VE EVER BEEN AROUND SOME OF THE OTHER ONES EXECUTIVE DIRECTORS AND GENERAL MANAGERS. SHE HAS REFRESHING. SHE'S DONE AN EXCELLENT JOB. HE'S JUST BEEN THERE A YEAR. SHE'S BEEN WORKING FOR THE DISTRICT LONGER THAN THAT, BUT SHE'S ACTUALLY BEEN E D FOR ONE YEAR. AS FAR AS IT RELATES TO THE CONTRACT. THE PUC AGREEMENT. UM, THE BOARD APPROVED $3.4 MILLION.21 SURPLUS FUNDS TO REMEMBER CITIES WHICH PROVIDED GARLAND WITH $455,000 SO. WE WERE RETURNED FOR $55,000 AT THE END OF THE WHAT WE DO AT THE END OF YEAR IS ALMOST LIKE A TRUE UP PRESENTING MONEY LEFT.

INSTEAD ASK EVEN IN WHICH I NEVER AGREE WITH THAT. IT SHOULD GO BACK TO WHERE IT CAME FROM.

WE DON'T HAVE ANY MONEY IF IT WASN'T FOR THE CITY, CYNICISM, MONEY, SO WE SENT 455,000 BACK.

THE VARIABLE COST RATE, AND 21 WAS 1.31 POINT 23 MILLION AND WHAT THAT IS. IS BASED ON THE 11,212,000,500 GALLONS PER 1000, WHICH WAS TO BE IN 509. MILLION 455 BELOW THE MINIMUM. IN OTHER WORDS, THAT DOLLAR GET REBATED THE COST OF CHEMICALS AND ELECTRICITY, BUT WE DIDN'T USE BECAUSE WE DIDN'T USE THE AMOUNT OF WATER THAT WE YOU KNOW THE MAXIMUM AMOUNT OF WATER THAT WE COULD HAVE. SO WE GOT 1.23 MILLION BACK ON THAT. AND THE ANNUAL MINIMUM. THIS IS EXCITING PART. FIRST TIME THE MINIMUM HAS EVER GONE DOWN. IT ALWAYS RATCHET THERE BEFORE IT ACTUALLY WENT DOWN A LITTLE BIT, JUST FOR THE ANNUAL MINIMUM WAS REDUCED BY 4 47 MILLION. 281,000 GALLONS FROM 7 13,000,000,021 9 55 TO 6 13,000,000,074 6 74. BASED ON THE CURRENT WATER RATES TO 99 THE REDUCTION SAFEGUARDING APPROXIMATELY 100 AND $40,000 DOESN'T SOUND LIKE A LOT OF MONEY, BUT AT LEAST IT'S TRENDING THE RIGHT DIRECTION BECAUSE YOU KNOW IT'S GOING TO TAKE A WHILE TO GET THERE AND DO WE GET TO THE ROLLING AVERAGE. THAT'S WHERE REALLY SHOULD, YOU KNOW, START COMING DOWN WHEN WE GO TO THE ROLLING AVERAGE. SO THAT WAS EXCITING. WE'VE GOT A LONG RANGE PLAN OR WATER PLAN. WE'RE HEADING PEOPLE IN THIS AREA. WHEN I GOT UP, THERE WAS 1.4 MILLION PEOPLE. THAT'S TWO MILLION PEOPLE THAT WE SERVICE OUR THAT WE SERVE WATER. UM THEY'RE ADDING 55,000 PEOPLE A YEAR. LIKE A SMALL CITY PER YEAR. THE GROWTH IS JUST. IT'S JUST CRAZY. I MEAN, YOU KNOW, WE'RE BUILDING IT WILL BUILD A NEW LAKE. THE NEW LAKE NOW MAY LAST 20 YEARS BEFORE WE NEED ANOTHER SUPPLY, SO WE'RE ALREADY WORKING ON WHERE CAN WE GET THE NEXT WATER? YOU KNOW, IT'S WE'VE BEEN REALLY STRESSING AND PUSHING CONSERVATION, YOU KNOW, BECAUSE THAT'S THE CHEAPEST WATER. SAY WHAT YOU HAVE INSTEAD OF GOING ON BUILDING CAPITAL AND BUILDING NEW LEGS AND BUT AGAIN , ALL THIS INFRASTRUCTURE THAT GOES WITH IT, SO WHAT YOU CAN ONLY CONSERVES SO MUCH CAN CONSERVE YOUR WAY OUT OF IT. IT'S JUST I DON'T KNOW IF IT'S GOOD OR BAD THE GROWTH IT'S GUESS IT'S GOOD IN ONE WAY. BUT IT PUTS A REAL STRAIN ON YOUR

[00:10:03]

BUT GUESS WHAT. WE'VE BEEN TOLD THAT THEY'RE GOING TO GO UP TO 56 YOU KNOW, PERCENT, SO WHEN WE BUILT THE LAKE WE BUILT INTO THE PERFECT TIME BECAUSE THERE'S $1.6 BILLION, SO YOU KNOW IF WE HAD TO BUILD IT NOW, IT'S BEEN A WHOLE LOT MORE RATE. IN FACT, UH , BUT LET ME GET BACK TO CONSERVATION THAT KIND OF DIGRESS AND WENT OVER INTO THE RIGHTS. UM YOU CAN'T YOU CAN ONLY CONSERVE SO MUCH, YOU KNOW, PEOPLE LIKE TO HAVE GREEN LAWNS. THE BIGGEST TOOL THEY SEE. AND AT A W W A IS CHECKBOOK. YOU KNOW WHEN YOU WHEN YOU GOT AN INCLINING BLOCK RATE, AND THE MORE YOU USE, THE MORE IT COSTS THAT BRINGS THAT BRINGS IT DOWN PRETTY QUICK. YOU CAN ASK PEOPLE TO DO IT, BUT EVERYBODY WANTS THEIR LINE TO BE GREEN, YOU KNOW? UNFORTUNATELY OUR DEMAND UP THERE GOES FROM 2 50 IN THE WINTERTIME BEFORE ALMOST 500 IN THE SUMMER, SO I GUESS WE'RE ALL THAT WATER IS GOING. IT'S GOING OUT ON THE GROUND. AND PEOPLE JUST OVER WATER, TO BE HONEST WITH YOU. BUT WE HAVE TO BE PLANNING NOW FOR THE FUTURE. PEOPLE DO CONSERVE OR WE THINK IT SERVED 20% 30% WHATEVER. IN THIS BUSINESS IF YOU'RE BEHIND, IT'S TOO LATE. I MEAN, YOU HAD TO BE 5 TO 10 YEARS AHEAD. WE'RE ALREADY LOOKING AT ■20 YEARS DON THE ROAD NOW. I MEAN, I PROBABLY WON'T BE AROUND THEN, BUT WE TRIED TO BE PROGRESSIVE AND AGGRESSIVE IN OUR PLANNING, BECAUSE THE LAST THING YOU WANT TO DO WAS THE OLD SAYING, YOU NEVER KNOW THE TRUE WORDS OF WATER TO THE WELL GOES DRY. AND THEN YOU'LL PAY ANYTHING FOR IT, YOU KNOW? SO THAT'S THAT'S KIND OF MY PHILOSOPHY IS SAVE IT FOR THE REST OF THE FUTURE. AND BUILD FOR THE FUTURE FOR GRANDKIDS AND THEN THEIR KIDS IF WE CAN'T AS FAR AS THE RATES. YEAH WE WE'VE KEPT THE RATES LOW. IT'S BEEN 2 99 FOR THREE YEARS IN A ROW. IT WON'T BE 3 TO 99. I DOUBT IF IT'LL BE 2 99

[00:15:04]

USUALLY OUR FINANCIAL PEOPLE SENT IT OUT BEFORE THEY START THE BUDGET PROCESS, SO THAT AND WE TRY TO CUT IT. YOU KNOW, WE TRIED TO CUT IT DOWN. THE BOARD GETS TO LOOK AT IT. AND THEN ALL OF A SUDDEN COMMITTEES GET A SHOT AT IT. UH BUT I DON'T KNOW WHAT IT'S GOING TO BE NEXT YEAR'S THREE SOMETHING BUT I WISH I COULD TELL YOU, BUT I DON'T HAVE IT RIGHT HERE IN FRONT OF THE VJ AND WHAT THAT ANSWERS YOUR QUESTION OR NOT. THANK YOU, MAYOR. ANY ADDITIONAL QUESTIONS. I HAVE NO ONE ELSE IN THE QUEUE. APPRECIATE IT, AND THIS WILL BE AN HOUR TRYING TO KEEP NEXT TO NEXT YEAR. THIS WILL BE UP FOR FORMAL CONSIDERATION TOMORROW NIGHT.

THANK YOU. THANK YOU. THANK YOU VERY MUCH. MOVING ON TO ITEM FOUR B LIBRARY MASTER PLAN

[4b. Library Master Plan Implementation Update]

YOU HAVE PROPS. YEAH NOT COMING EMPTY HANDED. SURE, YEAH. INTERESTED TO SEE WHERE THIS IS GOING.

DO WE NEED TECHNICAL ASSISTANCE. MAYBE. WHILE KAREN'S PULLING THAT UP. I WANT TO TAKE JUST A MINUTE TO TELL YOU THAT SHE'S GOING TO COVER A LOT OF, UM HIGHLIGHTS FROM IMPLEMENTING THE MASTER PLAN OVER THE PAST YEAR, BUT I WANT TO TELL YOU A LITTLE BIT ABOUT WHAT'S NOT IN THERE.

AND THAT IS, UM, HER MANAGEMENT TEAM IN ADDITION TO A LOT OF VERY PUBLIC THINGS THAT SHE'S GOING TO TALK ABOUT TONIGHT. THERE'S A LOT OF HARD WORK THAT'S GONE ON IN THE BACKGROUND DEALING WITH STAFFING CHANGING WHAT THE POSITIONS DO. KIND OF RETRAINING STAFF. POLICY DECISIONS. UM AND I'M VERY, VERY PROUD OF THE WORK THEY'VE DONE TO, UH AH, STRETCH OUT. AND PARTNER WITHIN THE CITY AS WELL AS OUT INTO THE COMMUNITY. SO THANK YOU. THANK YOU. GOOD EVENING, MAYOR COUNCIL, MR BRADFORD REALLY EXCITED TO BE ABLE TO PRESENT THEY STATUS UPDATE ON ALL OF THE WORK THAT WE'VE BEEN DOING WITH THE RECENTLY UPDATED AND APPROVED LIBRARY MASTER PLAN. SO THIS THIS IS WHAT WE'LL BE LOOKING AT TONIGHT. JUST GOING OVER VERY BRIEF HISTORY OF HOW WE GOT HERE LOOKING AT OUR LIBRARY PROGRAMS AND COLLECTIONS, HOW WE'VE BEEN BREAKING DOWN BARRIERS TO ACCESS OUR LIBRARY WITHOUT WALLS AND PARTNERSHIPS. SO AS MANY OF YOU REMEMBER, WE DID GO THROUGH AN UPDATE OUR COMPREHENSIVE MASTER PLAN, AND IT WAS ADOPTED IN FEBRUARY OF 2021. THE FOCUS OF THE PLAN WAS ON PEOPLE PLACE AND PLATFORM AND INCLUDES A STRATEGIC PLAN WITH SERVICES TO CHILDREN, ADULTS AND COMMUNITY TECHNOLOGY PLANS, STAFFING PLAN

[00:20:02]

CAREGIVERS BABIES, TODDLERS, PRESCHOOLERS. AND SCHOOL AGED CHILDREN. PARENTS OR THEIR CHILD'S FIRST TEACHER. TO THE EMPHASIS ON SOME OF THESE PROGRAMS IS TRAINING PARENTS AND CAREGIVERS THAT AGE APPROPRIATE SKILLS THAT THEY NEED TO BE ABLE TO HELP ADVANCE THEIR CHILDREN'S LITERACY SKILLS AND HELP ENSURE THAT THEIR SCHOOL READY ALL FILE THE CHILDREN GET TO HAVE FUN IN THE PROGRAMS. SO JUST TO HIGHLIGHT A FEW OF THE PROGRAMS THAT WE'VE ADDED OR EXPANDED.

EACH LOCATION IS PARTICIPATING IN EVERY CHILD READY TO READ. EACH WEEK. OUR CHILDREN'S LIBRARIANS DEVELOPED AND RECORD KIDS TIP THAT SPECIFICALLY, UM DESIGNED TO HELP PARENTS AND CAREGIVERS LEARNED HOW TO WORK WITH THEIR CHILDREN TO IMPROVE LITERACY SKILLS. UM THIS COULD BE THROUGH SINGING FINGER PLAYS , RHYMES GAMES, ANY TYPE OF REALLY EASY, FAMILY FRIENDLY, FAMILY FRIENDLY ACTIVITY. AND WE ALSO PROVIDE SENSORY FRIENDLY TIPS FOR PARENTS AND CAREGIVERS AS WELL. THESE ARE AVAILABLE ON OUR FACEBOOK PAGE AND WILL SOON BE ADDED TO OUR WEBSITE TO BE ABLE TO WATCH. WE ALSO HAVE 1000 BOOKS BEFORE KINDERGARTEN CHALLENGE, WHICH SEEMS LIKE A REALLY DAUNTING TASK OF HAVING A LITTLE HAVE A LITTLE BOY LITTLE GIRL, AND THEY'RE GOING TO BE READING 1000 BOOKS BEFORE KINDERGARTEN, BUT I ASSURE YOU, IT CAN BE DONE. AND ACTUALLY, IT'S SHOWN TO HAVE A LOT OF BENEFIT TO INTRODUCING CHILDREN TO THE LOVE OF READING TWO BOOKS TO BUILD THOSE SIGHT WORDS BASIC LITERACY SKILLS TO GET THEM READY FOR SCHOOL. IT ALSO INSTILLS A LOVE OF BOOKS AND A LOVE OF READING, AND IT'S A GREAT WAY TO PROVIDE A WAY FOR A FAMILY TO BOND TOGETHER. SO JUST AS AN EXAMPLE IF YOU HAVE A TWO YEAR OLD AND YOU START READING ONE BOOK A DAY TO YOUR TWO YEAR OLD YOU WILL HIT 1000 BOOKS BY THE TIME YOUR CHILD REACHES KINDERGARTEN. SO IT'S ATTAINABLE , AND IT DOESN'T HAVE TO BE A LONG BOOK. IT CAN BE A VERY SHORT SHORT BUT WE'RE ALSO EXCITED ABOUT THE FAMILY PLACE LIBRARY PROGRAM. SOUTH GARLAND BRANCH LIBRARY WAS SELECTED TO PARTICIPATE IN THIS AMAZING PROGRAM THAT PROVIDES EXTENSIVE TRAINING AND PROGRAMS IN OUTREACH. AND OUTREACH TO PARENTS AND CAREGIVERS, CAREGIVERS AND WE'LL TALK ABOUT THAT A LITTLE BIT MORE IN JUST A SECOND. AND THEN OUR HANDS ON PLAY. CHILDREN LEARN THROUGH PLAY. I WISH ADULTS LEARNED MORE THROUGH PLAYER, BUT CHILDREN DEFINITELY LEARN THROUGH PLAY. AND WE'RE TRANSFORMING OUR LIBRARIES TO BE ABLE TO PROVIDE HANDS ON PLAY PROGRAMMING AND AREAS WITHIN THE LIBRARY FOR KIDS AND FAMILIES TO BE ABLE TO GO AND LEARN THE WAY THEY LEARN BEST. THESE LOCATIONS HAVE AGE APPROPRIATE TOYS MANIPULATIVE THAT PREVENT PROVIDE HAND EYE COORDINATION, IMPROVED COMMUNICATION AND PROVIDE A SAFE PLACE FOR SOCIALIZATION. JUST TO NAME A FEW OF THE BENEFITS. AND CHILDREN LOVE THESE ACTIVITIES.

I DON'T KNOW IF YOU'VE BEEN TO CENTRAL LATELY, BUT IF YOU HAVE REALLY ADDED A LOT OF THESE DIFFERENT TYPES OF ACTIVITIES IN THE CHILDREN'S DEPARTMENT AND I GET TO HEAR FROM MY OFFICE ON A DAILY BASIS, KIDS HAVING A LOT OF FUN. AND THEN THE POOR PARENT TRYING TO TELL THEIR CHILD IT'S READY TO IT'S TIME TO GO HOME OR GO TO THE NEXT PLACE, AND THEY'RE NOT REALLY WANTING TO DO THAT. UM WE'RE ADDING THIS AT SOUTH WALNUT CREEK WILL SOON BE GETTING THIS AND NORTH HAS ALREADY IMPLEMENTING THIS AS WELL. WE'VE ALSO STARTED BILINGUAL AND SPANISH LANGUAGE PROGRAMMING FOR CHILDREN AND FAMILIES, AND THESE HAVE BEEN PROVIDED BOTH ONLINE AND IN PERSON AND HAVE GROWN IN POPULARITY. AND JUST TO GIVE YOU AN EXAMPLE WE'VE EXPANDED SOME OF THE DIFFERENT COLLECTIONS THAT WE'VE ADDED FOR CHILDREN AND FAMILIES. ONE BEING A SKILL KIT. SO EACH LOCATION HAS A LIMITED NUMBER OF SCHOOL KIDS. THEY ARE. THANK YOU. THERE ARE BACKPACK AND THEY'RE FILLED WITH BOOKS, GAMES MANIPULATIVE AND INSTRUCTION SHEETS THAT ARE ON A WHOLE HOST OF DIFFERENT SKILLS SO IT COULD BE COLORS NUMBERS. THIS ONE IS ON SHAPES. BUT IT PROVIDES EVERYTHING THAT A PARENT OR CAREGIVER WOULD NEED TO GO OVER THIS, UM, SKILL. WE ALSO HAVE WONDER BOOKS. THANK YOU. AND SO IF YOU'RE FAMILIAR WITH RITA LONGS THAT HAVE THE BOOK AND JUST HAVE A CASSETTE TAPE OR THE BOOK AND THE, UM, C D. THIS IS LIKE A ONE STOP. UM BOOK THAT HAS THE READING. A PART OF THE BOOK ITSELF. AND IT TAKES THAT ONE STEP FURTHER. SO NOT ONLY CAN YOU HAVE THE BOOK READ TO YOU, BUT YOU CAN ALSO TURN ON A FEATURE THAT WILL ASK YOUR CHILD AND ASK YOU QUESTIONS THROUGHOUT SO IT STARTS. UM WORKING ON COMPREHENSION AND

[00:25:06]

TO WORKING WITH PARENTS AND OUR PARENTS WHO MAY HAVE QUESTIONS ABOUT UM THERE'S MY CHILD HAVE HEARING ISSUES. JUST MY CHILD'S . I'VE NOTICED THAT MY CHILD DOESN'T MAYBE PLAY EXACTLY THE SAME WAY AS ANOTHER CHILD BEING ABLE TO BE A SAFE PLACE TO BE ABLE TO HAVE SOME OF THOSE CONVERSATIONS THAT WILL HELP BUILD STRONGER FAMILIES AND MORE ENGAGED FAMILIES. SO. THE GRANT . WE DID RECEIVE A GRANT FROM THE TEXAS LIBRARY. TEXAS. BUT MY START AGAIN THIS PAST MARCH ARE SOUTH GARLAND LIBRARY WAS AWARDED A GRANT THROUGH THE TEXAS STATE LIBRARY AND ARCHIVES COMMISSION, AND THIS GRANT PROVIDED FUNDS FOR COMPREHENSIVE TRAINING AS WELL AS SOME SEED MONEY FOR US TO BEGIN THE PROCESS OF SOUTH GARLAND. SO IT'S AN EXTENSIVE PROGRAM. WE DO HAVE TO GO THROUGH A THREE YEAR PROCESS TO HAVE ALL OF THE CHECKS AND BALANCES FROM THE ORIGINAL TRAINERS AND LIBRARY. BUT WE WILL HAVE THE DESIGNATION OF BEING A FAMILY PLACE LIBRARY, WHICH IS A REALLY BIG DEAL AND OUR FIRST GARLAND. EVENTUALLY WE HOPE ALL FOUR OF OUR LOCATIONS WILL HAVE THIS DESIGNATION. BEGINNING IN FALL OF 2020 2022 SOUTH GIRL IN LIBRARY WILL BE PROVIDING THESE, UH, PROGRAMS BASED ON THIS MODEL AND INCLUDE PARENT AND CHILD WORKSHOPS, PARTNERSHIPS WITH AGENCIES. TO PROVIDE ACCESS TO HEALTH AND SOCIAL SERVICES PROFESSIONALS AT THE LIBRARY PARENTING COLLECTION SPECIALLY DESIGNED SPACES FOR CHILDREN THAT ARE ENCOURAGED DIFFERENT TYPES OF PLAY AND OUTREACH TO NEW AND UNDER A SORT OF FAMILIES. NOW WILL FOCUS ON TEENS. WE'VE DEVELOPED A LOT OF FUN AND INNOVATIVE PROGRAMS FOR THIS AGE GROUP. NOW YOU KNOW, TEENS ARE EXTREMELY BUSY WITH SCHOOL, EXTRA CURRICULAR ACTIVITIES. THERE'S A WHOLE SOCIALIZATION FACTOR THAT TEENS HAVE. SO WE HAVE TO BE VERY INTENTIONAL AND WHAT TYPES OF ACTIVITIES WILL DRAW OBTAINS IN AND GRAB THEIR INTEREST. SO ONE OF THE FIRST THINGS WE DID WAS START 18 ADVISORY BOARD. THIS GROUP OF VERY ACTIVE TEENS HAVE BEEN INSTRUMENTAL IN HELPING US LEARN WHAT TYPES OF PROGRAMS AND SERVICES TEAMS WANT WHAT THEY NEED AND WHAT THEY WILL ACTUALLY COME OUT. TWO. FOR EXAMPLE, WE LEARNED THAT MANY MIDDLE SCHOOLERS AND ESPECIALLY HIGH SCHOOLERS ARE DRIVEN BY NEEDING TO EARN SERVICE HOURS FOR HIGH SCHOOL. FOR GRADUATION, SO WE DEVELOPED DIFFERENT TYPES OF PROGRAMS THAT ALLOW TEAMS TO VOLUNTEER AND GAIN THOSE SERVICE HOURS. THIS CAN BE PHYSICALLY VOLUNTEERING TO HELP WITH THE LIBRARY PROJECT OR A LARGE PROGRAM AS WE DO WITH OUR 18 VOLUNTEER SUMMER PROGRAM. BUT IT CAN ALSO BE FOR SOME DIFFERENT THINGS LIKE OUR VALENTINE'S FOR SENIORS, WHICH TEENS CAME IN. THEY DEVELOPED SPECIAL VALENTINE'S DAY CARDS SO WE COULD SEND THEM TO DIFFERENT SENIOR CENTERS, NURSING HOMES AND PLACES THAT UM MAY HAVE A LOT OF SENIORS TO BRING A LITTLE BIT OF JOY. WE HAVE ALSO DEVELOPED SOME FUN ACTIVITIES SPECIFICALLY FOR TEENS. WE'VE HOSTED A TEEN AFTER HOURS PROGRAM AT OUR SOUTH GARLAND BRANCH LIBRARY, WHERE WE TRANSFORM PARTS OF THE LIBRARY INTO A MINI GOLF COURSE. AH WE'VE LEARNED TEAMS HAVE LEARNED HOW TO CONSTRUCT AND THEN BUILD ROBOTS DURING THE BUILD A BOAT PROGRAM OF THE CENTRAL LIBRARY AND MIDDLE GRADE MAKERS IS A MONTHLY PROGRAM FOR TEENS THAT ARE WALNUT CREEK BRANCH LIBRARY THAT ALLOWS KIDS HANDS ON EXPERIENCE IN ROBOTICS PROGRAMMING AND GAINING. IN ADULTS WE'VE EXPENDED EXTENDED

[00:30:02]

OUR COLLECTION. DEVELOPMENT SPECIALISTS ARE ALSO CONTINUING TO WORK TO EXPAND OUR FOREIGN LANGUAGE COLLECTIONS. RIGHT NOW WE'RE CONCENTRATING ON SPANISH AND VIETNAMESE LANGUAGE MATERIALS, AND WE'RE ACTIVELY WORKING WITH REPRESENTATIVES FROM THE VIETNAMESE AMERICAN COMMUNITY TO DEVELOP THE VIETNAMESE LANGUAGE COLLECTION. WE NEED TO KNOW WHAT THEY WANT WHAT THEY'RE INTERESTED IN. AND WE ALSO HAVE MY LAST PROPER THE NIGHT. UM BINGE BOXES, SO IF YOU'RE LOOKING FOR A PARTICULAR THEME, LIKE, UM, A NIGHT ON BROADWAY EIGHTIES MOVIES SIX DEGREES OF KEVIN BACON, IT'S. IT'S ONE SET OF DVDS THAT KIND OF POST A WHOLE NIGHT OF ENTERTAINMENT AND FUN. THANK YOU. HOLD A SECOND COFFIN. JUST JUST ONE QUESTION. SO IF I GET A CHRISTMAS BINGE BOX IS DIE HARD GOING TO BE IN IT. YEAH I LOOKED AT THAT THIS MORNING. DIEHARD IS A PART OF THE CHRISTMAS. THANK YOU. YEAH. THAT CAN BE DEBATED LATER. I'M SO IMPRESSED THAT YOU WERE PREPARED FOR THAT QUESTION . I JUST CAN'T BELIEVE IT. AND NOW BREAKING DOWN OUR BARRIERS TO ACCESS AS YOU REMEMBER ONE OF THE KEY THEMES AND THE BIG MOTIVATORS IN OUR MASTER PLAN WAS HOW TO BREAK DOWN BARRIERS TO ACCESS AND MAKE THE LIBRARY MORE ACCESSIBLE TO OUR COMMUNITY. THE NEXT THREE SLIDES WILL HIGHLIGHT HOW WE'VE STARTED THAT PROCESS. SO WE STARTED THIS FISCAL YEAR BY GOING FIND FREE. AND WE AT THE LIBRARY HAVE TO THANK YOU ALL FOR THAT SUPPORT.

IT'S BEEN WONDERFUL. WE'VE BEEN GETTING FAMILIES BACK INTO THE LIBRARY WHO HAVEN'T BEEN TO THE LIBRARY FOR A WHILE. WE'VE ALSO BEEN GETTING A LOT OF MATERIALS RETURNED TO THE LIBRARY THAT THEY MAY HAVE BEEN A LITTLE BIT NERVOUS ABOUT RETURNING, BUT IT'S REALLY NICE TO SEE FAMILIES AND PEOPLE COMING BACK TO THE LIBRARY. TO HELP BRIDGE THE DIGITAL DIVIDE. WE'RE NOW OFFERING HOT SPOTS FOR CHECKOUT TO GARLAND RESIDENTS. GARLAND ADULTS I REGRET. I DON'T HAVE THAT ONE TO BRING YOU THERE ALL CHECKED OUT RIGHT NOW. WHICH IS A GOOD THING THESE HOT SPOTS PROVIDE FREE WIFI ACCESS FOR UP TO 15 DEVICES AND A HOUSEHOLD. UM THERE THEY ARE LIMITED TO JUST GARLAND RESIDENTS, AND YOU HAVE TO BE OVER 18 WITH A CARD IN GOOD STANDING. AND WE WORKED WITH OUR IT DEPARTMENT ON THIS PROJECT. WE OFFER CURBSIDE SERVICE AT ALL OF OUR LIBRARY LOCATIONS. WE STARTED THIS BACK DURING THE HEIGHT OF COVID AND APPROVED VERY POPULAR AND WHILE IT'S DIPPED A LITTLE BIT, WE STILL ARE. COMMITTED TO OFFERING THIS SERVICE. FANS WE'VE BEEN WORKING WITH OUR HR DEPARTMENT TO CONTINUE TO RECRUIT AND HIRE BILINGUAL STAFF. CURRENTLY WE HAVE STAFF WHO SPEAK ENGLISH, SPANISH AND SWAHILI. AND THIS HAS ALLOWED US TO BE ABLE TO PROVIDE SOME OF THE BILINGUAL PROGRAMMING THAT WE'RE ABLE TO PROVIDE, BUT WE'LL BE WORKING WITH THE VIETNAMESE AMERICAN COMMUNITY AS WELL TO BE ABLE TO BRING IN SOME VIETNAMESE SPEAKING UM, WHETHER IT'S THROUGH VOLUNTEERS OR STAFF TO BE ABLE TO EXPAND THE PROGRAMMING AND SERVICES TO THE VIETNAMESE COMMUNITY AS WELL. AND WE'RE ALSO PILOTING TOO BIG PROGRAMS THIS SUMMER. ONE WAS BASED OFF OF PATRON FEEDBACK, WHERE WE WILL BE DEVELOPING A HOMEBOUND PROGRAM FOR THOSE WHO CANNOT LEAVE HOME EASILY. SO THE FIRST PHASE OF THIS PROGRAM IS

[00:35:05]

[00:40:07]

I CAN'T SHARE THAT THEY ARE THEY'VE SIGNED ON TO BE AN OFFICIAL SPONSOR FOR OUR 2022 SUMMER READING PROGRAM, WHICH WERE THRILLED, PAL. SPONSORSHIP HAS ALLOWED US TO EXPAND AND ENHANCE OUR PROGRAMS FOR THIS YEAR, WHICH IS OUR FIRST FULL FLEDGED SUMMER READING EVENTS SINCE 2019. SO JUST SO, YOU KNOW, SUMMER READING KICKS OFF THIS SATURDAY, JUNE 11TH ALL FOUR LIBRARIES WILL BY HAVING A BIG KICKOFF EVENT. THE THEME FOR THIS YEAR IS OCEAN OF POSSIBILITIES. AND YOU'RE ALL INVITED TO PARTICIPATE IN THE KICKOFF EVENT AND THE PROGRAM ITSELF, AND IT'S NOT JUST FOR CHILDREN. IT IS NOT JUST FOR CHILDREN. IT'S FOR CHILDREN, TEENS AND ADULTS. THERE'S A SPECIAL PROGRAM FOR ADULTS AS WELL SO YOU CAN WIN PRIZES. ALL THROUGH THE SUMMER, JUST FOR READING OR READING TO YOUR CHILD THAT DOESN'T EVEN HAVE TO BE AN ADULT BOOK. SO. I'M THRILLED AND VERY EXCITED ABOUT WHAT WE'RE DOING AND WHERE WE'RE HEADED WITH LIBRARY SERVICES IN GARLAND TO OUR COMMUNITY, ESPECIALLY WITH OUR PROGRAMMING AND PARTNERSHIPS. SO WITH THAT, I'LL BE HAPPY TO ANSWER ANY QUESTIONS CANCELING MORSE. THANK YOU AND.

KAREN HAVING BEEN AROUND HERE FOR A FEW YEARS NOW. I JUST IN FACT, I WAS TALKING BEHIND YOUR BACK EARLIER. UM I CAN'T EVEN BEGIN TO EXPRESS WHAT AN INCREDIBLE DIFFERENCE. THAT YOU'VE MADE. AND THANK YOU. THEN LOOKING AT THIS EARLIER BUT DIVERSIFYING YOUR PROGRAMMING THROUGH ALL THE BRANCHES. UM JUST YOU'RE DOING AN OUTSTANDING JOB. UM BEYOND AND OUT OUTSTANDING JOB AND THANK YOU FOR THE CREATIVITY THAT YOU'VE BROUGHT TO THIS PROCESS. SO COUPLE OF QUICK QUESTIONS. HOW MANY HOW MANY TEENS DID WE END UP HAVING ON OUR TEEN ADVISORY BOARD? ABOUT COMPLIMENTS. BY THE WAY, WE HAVE A CORE GROUP OF ABOUT BETWEEN 10 AND 13, WHO ARE ACTIVELY THAT'S GREAT. UM. AND WITH THE HOT SPOTS SINCE THEY CLEARLY WENT REALLY FAST, BECAUSE I SAW THAT ANNOUNCEMENT GO OUT. HOW MANY DID WE HAVE TO START WITH 50? IT SOUNDS LIKE DO WE NEED MORE? WE'RE GOING TO TEST IT AND SEE FOR A FEW MONTHS. SEE HOW IT GOES. LET'S SEE HOW MANY PEOPLE PLACE THE ITEMS ON RESERVE. HOW LARGE OF A LIST DO WE HAVE IN THE BASED OFF PATRON DEMAND? AND NEED WILL CERTAINLY ADJUST THOSE NUMBERS. OKAY AND IS THE ARRANGEMENT THAT THEY KEEP IT FOR A CERTAIN TIME PERIOD ONE WEEK ONE WEEK AND SO IS PART OF THIS TESTING TO SEE HOW MANY OF THEM COME HOME. YES AND I SHOULD SAY WE DO HAVE A WAY. IF IT DOESN'T COME HOME. WE CAN TURN THAT HOT SPOT OFF A PRETTY FAST LIKE LIBRARY BOOKS, RIGHT? OKAY. UM AND WHAT IS THE DO YOU KNOW, OFF THE TOP OF YOUR HEAD? THE COST OF THESE HOTSPOTS LIKE PER ROUGHLY ROUGHLY BETWEEN THE. THE HOT SPOT ITSELF. THE CORDS. ROUGHLY ABOUT 115 $120. OKAY FOR EACH UNIT, OKAY? JUST JUST CURIOUS. UM. AND I SAW THAT WE WERE TALKING ABOUT EXPANDING . UM UH. UNDER PARTNERSHIPS, UM , WITH THE LIBRARY CARDS FOR STUDENTS EXPANDING TO PRIVATE SCHOOLS, HOMESCHOOL GROUPS AND CHARTER SCHOOLS AND I'M JUST I'M EXCITED ABOUT THAT BECAUSE WE HAVE SO MANY WONDERFUL THINGS.

AND WE HAVE A HUGE HOMESCHOOL COMMUNITY. WE HAVE A WHOLE PRIVR SCHOOLS, AND I WOULD JUST LIKE

[00:45:05]

THANK YOU. THAT WILL MOVE US TO ITEM. FOUR C. DIGITAL GOVERNMENT GOVERNANCE UPDATE IN PREVIEW OF

[4c. Digital Governance Update and Preview of the Customer Service Web Portal]

YOU GUYS DON'T SEEM TO HAVE ANY PROPS LIKE THE LAST GROUP ARE HAVE TO TELL YOU. THAT WAS THAT WAS A KEY PART OF THEIR PRESENTATION THAT MADE IT GO SO MUCH BETTER SO NO PRESSURE. WE HAVE HERE. EVER EVERYTHING. MM. WORKING, WORKING FROM A SCRIPT. WELL GOOD EVENING. UM STEPHEN DECAMPS. EI OH, GOOD. GOOD TO SEE EVERYONE. MAYOR COUNCIL. UM I WAS INVITED TO DO A LITTLE BIT OF A PRESENTATION OVER SOME OF THE INITIATIVES WE'VE DONE. OVER THE YEARS ON OUR DIGITAL GOVERNMENT PROCESSES. UH SO I'LL KICK THAT OFF, AND I'M SURE THERE'LL BE SOME SOME QUESTIONS AT THE END. LET ME GET THIS TO THE FULL SCREEN HERE. BOOM. HERE WE GO. WAS WORRIED I WAS GOING TO HAVE TO HAVE DAN. COME IN HERE AND GET YOUR PRESENTATION STARTED POSSIBLE. IT'S ENTIRELY POSSIBLE. ALRIGHT WELL, UH, STARTING RIGHT HERE. SO, UM. FIRST I WANTED TO PROVIDE A LITTLE BIT OF A DEFINITION OF WHAT DIGITAL GOVERNMENT IS, UM, THERE'S PROBABLY MORE DEFINITIONS OUT THERE THAN THERE ARE, YOU KNOW PROGRAMS THAT ARE ACTUALLY DOING THIS, BUT UM, THE ONE THAT WE'VE KIND OF WORKED WITH IS YOU KNOW THE THINGS THAT IMPROVE THE CONSTITUENT EXPERIENCE, UM, AUTOMATE SOME OF OUR PROCESSES. CUT OUT A LOT OF THE PAPER CUT OUT A LOT OF THE THINGS THAT REQUIRE SOMEBODY TO PHYSICALLY GO SOMEWHERE ELSE TO DO BUSINESS AND TRANSACT BUSINESS WITH THE WITH THE CITY . SO IF YOU THINK ABOUT, YOU KNOW WHEN YOU'RE WHEN WE'RE TALKING ABOUT DIGITAL RIGHT. WE'RE TALKING ABOUT ELECTRONIC EVERYTHING NOT NOT MOVING A LOT OF PAPER AROUND. UM, AND THAT'S KIND OF THE OBJECTIVE BEHIND THIS. AND SO THE THINGS THAT WE LOOK FOR IN A GOOD PROGRAM, UM, SURROUND THOSE THINGS RIGHT AND IMPROVING THAT CONSTITUENT EXPERIENCE, REDUCING THE FRICTION. YOU KNOW, THERE'S A LOT OF PEOPLE REFER TO IT IN IN IN DOING TRANSACTING ANY SORT OF BUSINESS WITH A GOVERNMENT ENTITY OF REALLY ANY TYPE. UM AUTOMATION RIGHT, MAKING THINGS MORE EFFICIENT NOT ONLY FOR THE CONSTITUENT BUT ALSO FOR THE STAFF THAT ON THE OTHER END IS PROCESSING THE THINGS THAT ARE COMING IN. UM HOPEFULLY THE YOU KNOW THE END GOAL IS, YOU KNOW TO DO MORE WITH THE STAFF THAT WE HAVE, AND ALSO SPEED THE PROCESS ALONG. UM WHICH, OF COURSE, IS OPERATIONAL EFFICIENCY, INCREASING PUBLIC PARTICIPATION AGAIN, MAKING IT EASIER FOR PEOPLE TO DO. THINGS TENDS TO ENCOURAGE THEM TO DO SO RIGHT? NOT HAVING TO COME DOWN TO TWO SMB OR CITY HALL OR SOMETHING LIKE THAT. AND OF COURSE, PROMOTING INNOVATION. UM, YOU KNOW, A LOT OF THE THINGS THAT WE DO IN THE CITY WE'VE BEEN DOING FOR A LONG TIME. SO REVISITING SOME OF THESE BUSINESS PROCESSES, UM AND LOOKING AT THEM FROM A FRESH APART APPROACHES ALSO A KEY ELEMENT. AND IMPROVING OUR DIGITAL PROCESSES. SO WE'VE ACTUALLY BEEN AT THIS FOR A WHILE, UM, THE FIRST THE FIRST

[00:50:04]

GOING BACK INTO PROBABLY 2000 AND 9, 2000 AND 10 BEFORE I EVEN ARRIVED AT THE CITY. UM WE'RE LOOKING AT, UM. SYSTEMS THAT WERE COMING TO END OF SUPPORT AND HOW WE COULD DEVELOP THOSE SYSTEMS. IN HOUSE WITH WITH THE TOOLS THAT WE HAVE AVAILABLE TO US, UM OVER TIME. WE'VE HAD COMMERCIAL PRODUCT ENTER THE MARKET. UH IT'S MATURED A BIT, YOU KNOW, OVER OVER THOSE INTERVENING 12 AND 13 YEARS, BUT WE'VE BEEN AT THIS FOR A WHILE. CODE COMPLIANCE WAS ONE OF THE FIRST THINGS THAT WE DID. IT HAS BEEN PROMOTING THE DIGITAL GOVERNMENT OPPORTUNITIES THAT ENTIRE TIME, UM AGAIN, WITH MORE SOFTWARE COMING TO THE MARKET. WE HAVE MORE OPPORTUNITIES TO DO THIS. AND NOT HAVE TO RELY ON US TRYING TO BUILD IT OURSELVES, BECAUSE THAT'S REALLY NOT BEEN OUR FORTE TO DO A LOT OF CUSTOM DEVELOPMENT IN IT. AH AND OF COURSE, THE I T B. THE I P GOVERNANCE BOARD FOR THE CITY HAS BEEN SUPPORTING THAT THE WHOLE TIME HELPING US FUND PROJECTS AS WE'VE GONE ALONG TO BUILD SOME OF THIS, AND THEN OF COURSE, AS WE'VE, AS WE'VE PURCHASED COMMERCIAL PRODUCT AS WELL. SO THIS SLIDE KIND OF ILLUSTRATES THE DEPARTMENTS IN THE CITY THAT ALREADY HAVE SOME ELEMENTS OF DIGITAL PROCESSES THAT SPEAK TO THOSE OBJECTIVES THAT I HAD ON THE EARLIER SLIDE. UM I'M NOT GOING TO GO THROUGH EVERY SINGLE DEPARTMENT.

HONESTLY I COULDN'T DO THEM JUSTICE ANYWAY. AND I SAY THAT BECAUSE THE DEPARTMENT HEADS REALLY OWN THEIR BUSINESS PROCESS. I T DOESN'T DICTATE BUSINESS PROCESS TO THE CITY, RIGHT? WE HELPED THE DEPARTMENT HEADS. SELECT PRODUCT HELPED THEM REFINED BUSINESS PROCESS, YOU KNOW, LOOK AT WAYS TO MAKE THINGS MORE EFFICIENT. AND MAKE RECOMMENDATIONS, ESPECIALLY WHEN IT COMES TO THINGS LIKE YOU KNOW, DIGITAL GOVERNMENT INITIATIVES. WHAT CAN WE DO TO HELP ACHIEVE THOSE OBJECTIVES THAT WE TALKED ABOUT EARLIER? AH A FEW KEY ONES. AND YOU KNOW SOME OF THOSE PEOPLE. I THINK THAT I'M GONNA MENTION OR ACTUALLY HERE TONIGHT, UM HOUSING AND COMMUNITY SERVICES IS A GOOD ONE. THEY IMPLEMENTED A CLOUD BASED SYSTEM BACK IN 2020. THAT PROVIDES FOR AN ONLINE APPLICATION PROCESS FOR RESIDENTS. NONPROFITS UM, SHOWS HIM WHAT GRANTS ARE AVAILABLE, PROVIDES GOOD REPORTING. UM A LOT YOU KNOW, PROVIDES FOR LOAN PAYMENTS, AND IT'S AN ALL DIGITAL WORKFLOW THAT IS THAT HANDLES ALL OF THE PROCESS WITHOUT REVERT YOU. NO, NO, NO PAPER ALONG THE WAY THERE. UM AND IT THAT THEIR PROCESSES VIRTUALLY ELIMINATED THE NEED FOR APPLICANTS TO COME INTO THE OFFICE. UM ANOTHER GOOD ONE IS MUNICIPAL COURT. THEY CREATED AN ONLINE PROCESS TO ALLOW CITIZENS TO SUBMIT REQUESTS THAT HAD PREVIOUSLY REQUIRED AN IN PERSON VISIT. AH SO YOU KNOW, AGAIN, TRYING TO REDUCE THAT FRICTION OF COMING INTO A CITY OFFICE. UM I THINK MANY PEOPLE REMEMBER THE PROCESS OF GETTING AN ALARM PERMIT IN THE CITY. YOU PRINT OUT A FORM FROM THE WEBSITE. FILL IT OUT MANUALLY. TAKE THAT AND A CHECK TO THE POLICE DEPARTMENT AND YOU GET ALARM PERMIT. THE PERMIT. THAT PROCESS NOW IS COMPLETELY DIGITAL. YOU APPLY ONLINE. YOU CAN PAY WITH A CREDIT CARD AND YOU GET YOUR ALARM PERMIT WITHOUT EVER HAVING TO SET FOOT INTO THE POLICE DEPARTMENT. IF YOU WANT TO DO IT THAT WAY. UH HUH. AND THEN HOUSING AGENCY IS IMPLEMENTED A KIOSK SYSTEM THAT HAS BEEN A BIG HELP TO THEM. THE KEY ASKS, HAVE ALL KINDS OF INFORMATION ON THEM FOR PEOPLE THAT DON'T HAVE INTERNET ACCESS AT HOME. THEY CAN USE THE KIOSK TO GET TO CERTAIN WEBSITES. THEY CAN APPLY . UM FOR ASSISTANCE. UM YOU KNOW, TONS OF DIFFERENT DIFFERENT FUNCTIONALITY IN THESE KIOSKS. UM FOR FOLKS THAT DON'T HAVE THE ABILITY TO DO THINGS YOU KNOW FROM HOME, PERHAPS, OR IF THERE'S YOU KNOW IF THEY NEED MORE HELP, OR THEY NEED ACCESS TO INFORMATION. ONCE THEY COME TO THE OFFICE, THEY HAVE A PLACE WHERE THEY CAN GO. USE THE COMPUTER TO GET BANKING INFORMATION OR OTHER INFORMATION THAT THEY MIGHT NEED. AND THEN THE LAST ONE I'M GOING TO TOUCH ON HERE IS, UM PARKS PARKS PUT IN WE HELP. YOU KNOW, WE'VE HELPED, OF COURSE, PUT IN A FULLY DIGITAL WORK MANAGEMENT AND ASSET MANAGEMENT SYSTEM THAT KEEPS TRACK OF ALL OF THE PARK'S AMENITIES. THE MAINTENANCE REQUIREMENTS. UM THEY CAN OPEN TICKETS AGAINST IT. THEY HAVE INFORMATION ABOUT ALL THE THINGS THAT THEY HAVE AT THE DIFFERENT PARKS, FACILITIES AND

[00:55:05]

[01:00:02]

WE'VE GOT SOME THINGS WE CERTAINLY WANT TO LOOK AT FOR THE FUTURE. UM WE'VE CREATED SOME OF OUR OWN IN HOUSE SOLUTIONS. BUT NOW THE STRATEGY IS REALLY TO LEVERAGE COMMERCIAL PRODUCTS THAT HAVE MATURED OVER THE LAST 10 YEARS OR SO. AH! YOU KNOW, TALKED ABOUT A FEW OF THE PROJECTS THAT WE HAVE IN FLIGHT. THE MAJOR PROJECT WE HAVE GOING ON WITH THE CORE HR AND FINANCE SYSTEM, AND YOU KNOW THE STRATEGY IS TO CONTINUE TO IMPLEMENT DIGITAL GOVERNMENT CAPABILITIES IN THE FUTURE. AND THAT YES. OFFER ME. IF YOU CAN'T HEAR THOSE BEEPS BEEPS JUST DEPUTY MAYOR PRO TIM WILLIAMS. THANK YOU, MARY. THANK YOU FOR THE PRESENTATION, SIR. YOU'RE QUITE WELCOME, SIR. TO SEE YOU. THANK YOU. UM AND. UM, ACTUALLY, THIS IS A LAYMAN SO ALL RIGHT, BOYS. ONE OF THE THINGS THAT THAT WE TALKED ABOUT LIKE THAT. MM WAS WAS AUDIO COMMUNICATIONS AND WHAT I MEAN PHONE. CALLING CUSTOMER SERVICE KEVIN'S BABY. CUSTOMER SERVICE. HOW DOES HOW DOES WHAT YOU DESCRIBED ARE DOES IT? INTERFACE OR IMPACT. OUR AUDIO COMMUNICATIONS ARE. THE INFORMATION RIGHT NOW, YOU HAVE . IF YOU CALL SOMEBODY TO GET IT'S AN EXAMPLE. YOU GOT A BUILDING ISSUE? OKAY SO PICK UP THE PHONE, AND YOU CALLED IN IN YOUR OWN HOLD UNTIL SOMEBODY COMES BACK TO YOU. YOU GOT AN EMERGENCY PATIENTS IS GOING ASSOCIATE. IS THERE ANYTHING IN IN THE SCOPE OF WHAT YOU HAVE DESCRIBED TIRED, TOO. ENHANCING OUR CAPABILITIES ON THE AUDIO.

WHAT I CALL THE AUDIO SIDE. REDUCING HAVING TO PICK UP THE PHONE, NECESSARILY. AND CALLED ABOUT SOMETHING OF THIS IS GOING TO BECOME THE CONTINENT THAT DOES THAT MAKE? YEAH YES. NOW IT MAKES SENSE. AND I GUESS LIKE I SAID, ONE OF THE THINGS THAT ARE KELVIN KEVIN HAS BEEN WORKING ON AND WE TALKED ABOUT THE LOT IS HOW CAN WE ENHANCE REDUCE THE NECESSITY OF PEOPLE CITY OF THAT THE WAIT TIME OF THAT THE DROP CALLS OF THAT IS ANY OF THIS. INTERCONNECT WITH. WITH THAT PIECE, OR IS THAT A SEPARATE PIECE? I WOULDN'T SAY IT'S A SEPARATE PIECE OF I GUESS WHAT I'M DESCRIBING ISN'T SO MUCH DIRECTLY INTERCONNECTED INTO THAT. BUT I THINK YOU'RE GOING TO SEE IN THE PRESENTATION THAT THESE TWO GENTLEMEN ARE GOING TO TALK ABOUT IN JUST A MINUTE. THE TYPE OF INFORMATION THAT THE THAT WILL BE AVAILABLE TO CUSTOMERS, UM THROUGH THE WEB PORTAL THAT THEY'RE GOING TO TALK ABOUT FOR THE NEW C. I S SYSTEM. UM THAT IN ITSELF SHOULD HELP DRIVE DOWN SOME OF THOSE CALLS RIGHT BECAUSE YOU'RE NOT GOING TO HAVE TO CALL AND ASK SO MANY QUESTIONS. UH INFORMATION WILL BE AT YOUR FINGERTIPS. NOW. WE ALL KNOW THAT. WE'RE GOING TO STILL GET CALLS RIGHT WITHOUT QUESTION. UM AS WE'RE TALKING ABOUT THE OTHER DIGITAL BUSINESS PROCESSES. PART OF, I GUESS PART OF WHAT I WOULD SAY WITH RESPECT TO THAT, MAYBE NOT NECESSARILY JUST CUSTOMER SERVICE. BUT THE IDEA BEING THAT ANY ANY KIND OF SYSTEM THAT WE'RE LOOKING, LET'S LET'S ROB JUST I'LL JUST TALK ABOUT A LITTLE BIT ABOUT THE DEVELOPMENT PROCESS AGAIN, RIGHT? IF A IF A BUILDING PERMIT IS IN PROCESS AS IT STEPS THROUGH THE STAGES, RIGHT? THE SYSTEM THAT WE'RE GOING TO LOOK FOR A GREAT IF IT COULD TELL PEOPLE THE STATUS SO THEY HAVE TO PICK UP THE PHONE AND SAY, WHERE'S WHAT'S THE STATUS OF MY BUILDING PERMIT? RIGHT SO YOU WANT THAT KIND OF TWO WAY COMMUNICATION AND ALSO TO BE HANDLED TO BE ABLE TO DO EMAIL OR MAYBE TEXT AND IF YOU'RE IF YOU'RE A CONTRACTOR, YOU'D PROBABLY LIKE TO GET IT AS A TEXT SO THAT YOU KNOW I HAVE A BUILDING PERMIT THAT'S DONE. AND YOU KNOW I CAN I CAN MOVE ON. SO THAT'S THE KIND OF NOTIFICATION SYSTEM WHICH ULTIMATELY I THINK WHEN PEOPLE ARE IN THE KNOW AND AWARE OF WHAT'S GOING ON. IT CUTS DOWN THOSE IT CUTS DOWN THE NEED FOR THEM TO CALL AND THAT'S

[01:05:02]

SO YOU BRING UP A GOOD POINT. THERE'S A RISK. UM, BUT. TO BUILD AN ORGANIZATION THAT DID A LOT OF CUSTOM DEVELOPMENT, UH WOULD WOULD BE SIGNIFICANT UNDERTAKING EVEN THE WORKS. WE EVEN THE WORK THAT WE'VE DONE BUILDING SAY THE BUILDING INSPECTION PORTAL. WE RELIED ON AN OUTSIDE THIRD PARTY TO DO THAT, AND QUITE HONESTLY, WE'VE HAD PEOPLE THAT WORK FOR THAT OUTSIDE THIRD PARTY, YOU KNOW THAT ESPECIALLY ESPECIALLY IN SOME OF THE OLDER THINGS THAT WE'VE DONE. WE'VE RELIED ON THIRD PARTIES THE WHOLE WAY. AND WE'VE HAD KEY RESOURCES FROM THOSE THIRD PARTIES WHO HAVE LEFT OR THE THIRD PARTY WAS EVEN IN ONE CASE. THE THIRD PARTY WAS ACQUIRED BY SOMEBODY BIGGER THAN THEM. SORRY UH, YOU KNOW, AND THAT HAPPENS, AND THERE'S CERTAINLY A RISK. UM YOU KNOW, IT'S SOMETHING THAT WE HAVE TO. WE HAVE TO JUST CONTEND WITH, BECAUSE IT'S THE NATURE OF IT. IT WOULD. IT WOULD HAPPEN THE SAME WAY, THOUGH, IF THEY WERE MY RESOURCES PROGRAMMERS ARE IN SUCH HIGH DEMAND RIGHT NOW THAT YOU KNOW IF ONE OF THEM GOT LURED AWAY TO GO TO WORK FOR SOMEBODY ELSE, I'D BE IN THAT SAME SITUATION SO I TOTALLY AGREE. COMMERCIAL PRODUCT. UM AT LEAST IF YOU'RE CAREFUL ABOUT WHO WE YOU BUY FROM, AND WE REALLY EXAMINE THAT CLOSELY NOW BECAUSE YOU KNOW, LIKE MANY ORGANIZATIONS. IF YOU IF YOU'RE DEALING WITH A SMALL VENDOR THAT DOESN'T HAVE MANY RESOURCES YOU PAY FOR THAT KIND OF OVER AND OVER AGAIN BECAUSE THEY HAVE THOSE PROBLEMS. AND SO WE TRY TO BE VERY SELECTIVE AND BE SURE THAT WE'RE DEALING WITH VENDORS THAT HAVE THE RESOURCES, SO IT'S NOT JUST ONE PROGRAMMER OR JUST ONE EXPERT IN THERE, CHOP SO IF THEY HAVE TURNED OVER, THEY CAN DEAL WITH IT. YOU KNOW AS WELL AND THE IMPACT US IS SMALLER. GOOD COMMERCIAL PRODUCT, THOUGH. WE WOULD. WE WOULD HAVE A VERY DIFFICULT TIME. EVEN REACHING WITH SOME OF THESE FOLKS DO BECAUSE OF THE RESOURCES THAT THEY HAVE WITH DEDICATED PROGRAMMERS. I KNOW SOME OF THE BIG STUFF LIKE WE JUST WENT THROUGH AN ACCOUNTING CHANGE IN MY WORK, AND THAT KIND OF SOFTWARE IS YOU KNOW BEYOND SO I SEE FOR THE COMMERCIAL, BUT I'M YOU KNOW IF THERE'S ANY OPPORTUNITY, SMALLER THINGS, YEAH. CLINT UM, I'M LOOKING FORWARD TO THE NEXT PRESENTATION AS WELL ON THEIR CUSTOMER PORTAL. THANK YOU. YOU'RE WELCOME. ANY ADDITIONAL QUESTIONS BEFORE WE MOVE FORWARD. I SEE NO THANK YOU, EVERYONE. I APPRECIATE IT. SLIDE OUT OF THE WAY HERE. HELLO MAYOR. MEMBERS OF CITY COUNCIL. MR BRADFORD, I'M KEVIN SLAVIN. I'M HERE TO SPEND A LITTLE TIME

[01:10:04]

NOW WE ARE GETTING TO THE END OF THAT PROJECT. AND ONE COMPONENT . THIS IS A VERY, VERY LARGE UNDERTAKING. THERE ARE A LOT OF SMALL PIECES THAT PLUG INTO THIS SYSTEM, AND ONE OF THEM IS A NEW , MORE ROBUST CUSTOMER WEB ACCOUNT PORTAL. AH! I'VE GOT A LITTLE OVER OVERVIEWS, UH, SLIDE HERE. THIS THIS SYSTEM WILL REPLACE OUR EXISTING CUSTOMER UTILITY ACCOUNT PORTAL. AH YOU KNOW, THE GOOD NEWS IS WE? WE'VE HEARD A LOT OF COMPLIANCE OVER THE YEARS ABOUT REDUNDANCY AND SIGN ON TO TRY TO GET TO YOUR BILL. LOOK AT YOUR BILL, AND THEN ULTIMATELY PAY YOUR BILL.

THAT BARRIER HAS BEEN REMOVED WITH THIS NEW WEB PORTAL. YOU MAY HAVE SEEN A FEW OF THE SLIDES OR A FEW OF THE SLIDES. WE'RE ABOUT TO SHOW YOU. IT'S A COMPLETELY NEW LOOK. AND FEEL WE HAVE A LOT OF ENHANCED FEATURES A LOT OF FLEXIBILITY IN IT. UNFORTUNATELY WE WERE UNABLE TO BRING A DEMO TONIGHT. BUT ONCE THE SYSTEM GOES LIVE, WE CERTAINLY WOULDN'T MIND COMING BACK AND GOING THROUGH A DEMO OF ACTUALLY CREATING ACCOUNTS AND GETTING IN THE SYSTEM. AH! THE SYSTEM IS ALSO COMPATIBLE TO ADVANCED METERING SYSTEM WE'VE BEEN VISITING WITH OUR FRIENDS OVER JEEP AND L AND THE WATER DEPARTMENT AND THERE'S AN INITIATIVE UNDERWAY TO MOVE THE CITY IN THAT DIRECTION. AND I THINK HERE IN THE VERY NEAR FUTURE, YOU'LL BE HEARING MORE ABOUT THAT. BUT THIS IS A FANTASTIC STATE OF THE ART BRAND NEW SYSTEM THAT WE'RE ABOUT TO INTRODUCE TO OUR CUSTOMERS AND OUR EMPLOYEES AS WELL. AH! ONCE THE SYSTEM GOES, LIVE CUSTOMERS OR ACCOUNT HOLDERS WILL GO TO THE CUSTOMER SERVICE WEB PAGE. UH THERE'S GOING TO BE THERE'S A BUTTON THERE TODAY, OR YOU JUST GO TO MY ACCOUNT AND WHEN YOU HIT MY ACCOUNT IT WILL TAKE YOU TO THIS LANDING PAGE. AND THIS IS WHAT THAT LANDING PAGE WILL LOOK LIKE. ONE THING THAT'S VERY IMPORTANT. ALL OF YOUR OLD ACCOUNT NUMBERS ARE GOING AWAY. YOUR PASSWORDS ARE GONE. THIS IS A BRAND NEW SYSTEM. SO ONE TIME AND ONE TIME ONLY YOU WILL HAVE TO GO UP TO THE TOP HERE AND CLICK CREATE A NEW ACCOUNT. AND YOU WILL HAVE TO SET UP AND ESTABLISH A NEW ACCOUNT. AND YOU'RE GOING TO NEED YOUR ACCOUNT NUMBER TO DO THAT. SO WE ARE PREPARED TO TALK OUR CUSTOMERS THROUGH THIS. WE'RE PROBABLY GOING TO GET A LOT OF PHONE CALLS WITH THOSE ACCOUNT NUMBERS. UH YOU'LL IMMEDIATELY BE TAKEN TO CREATE ACCOUNTS SCREEN AND IT'S FAIRLY SELF EXPLAIN IT, TORREY. BUT WE'RE TRYING TO GET A LOT OF MESSAGING OUT. JUST LETTING FOLKS KNOW THAT YOU'RE GOING TO HAVE TO ESTABLISH A NEW ACCOUNT AND YOUR ACCOUNT NUMBER HAS CHANGED. SO THIS. THIS SLIDE JUST KIND OF PROVIDE YOU WITH WITH WHAT? THAT SCREEN IS GOING TO LOOK LIKE A LAP TO FILL IN SOME INFORMATION AND THEN CLICK, YOU KNOW, CREATE ACCOUNT LOG IN AND IT'S GONNA BOUNCE YOU TO THIS HOME SCREEN RIGHT HERE. SO NOW YOU GET TO PICK WHAT YOU WANT TO DO. AND SO YOU'VE ALREADY SIGNED IN TO YOUR ACCOUNT. YOU'RE READY TO GO. AND THESE ARE JUST A FEW EXAMPLE OF SOME OF THE OPTIONS CUSTOMERS WILL WILL HAVE I THINK ON THE NEXT SCREEN WE HAVE SELECTED MANAGED THE ACCOUNT. THIS IS WHERE YOU MANAGE YOUR PASSWORD. YOU CAN UPDATE THOSE CHALLENGE

[01:15:03]

[01:20:01]

KEVIN DANA, UM, REALLY EXCITING STUFF TO LOOK FORWARD TO, UM, JUST A FEW QUESTIONS SO YOU MENTIONED THAT THE ABILITY TO PAY BY CREDIT CARD WON'T BE AVAILABLE FOR A LITTLE WHILE. SO WILL THERE BE IF SOMEONE GOES INTO PAY IN THE PAGE? ISN'T THERE IS THERE GOING TO BE SOMETHING SAYING UNDER CONSTRUCTION? YOU KNOW, DON'T WORRY. NO LEAVE LATE FEES FOR NEXT WEEK. WHATEVER THAT ON THE PHONE GOING, ER, WHETHER YOU'RE GOING ON THE WEBSITE, I MEAN, WE'VE GOT BOXES AT POP UP THAT SAY, YOU KNOW, AH, REGRET THE INCONVENIENCE NOT AVAILABLE AT THIS TIME, PLEASE CONTACT CUSTOMER SERVICE. YOU KNOW, PERFECT DATA PROBABLY KNOW IT WHEN I GO TO SOMEWHERE, AND IT'S JUST A DEAD LINK AND JUST LOST, OKAY? AND THEN ALSO, WHAT IF SOMEBODY IS ENROLLED IN A SERVICE ALREADY SO ALREADY ENROLLED IN PAPERLESS BILLING, OR, LIKE A CH DRAFTING A PAYMENT ? WILL THOSE FUNCTIONS BE AFFECTED BY THIS CHANGE? THE DRAFTING AND THE E BILLING ITSELF OR ARE MARKED IN R. C I S SYSTEM NOT NECESSARILY IN OUR CUSTOMER WEB SYSTEM. SO TO ANSWER YOUR QUESTION. THERE SHOULD BE NO EFFECT ON ON THEIR REBUILDING, OR THEY'RE A CH DRAFTING. PERFECT. AND THEN THE NEXT QUESTION IS OKAY, SO THIS

[01:25:04]

YOU CAN RUN THEM 100 TIMES AND SOMETHING IS GOING TO YOU KNOW, WHEN IT GOES LIVE, SOMEBODY'S GOING TO FIND SOMETHING SOMEWHERE AND YOU JUST HOPE THAT IT'S THAT IT'S A MINOR GLITCH OR A MINOR MISSPELLING OR, YOU KNOW, BUT THERE'S ALWAYS GOING TO BE YOU KNOW, IT'S AMAZING HOW ANY PRODUCT CAN BE WORKED ON AND WORKED ON AND WORKED ON. AND THEN IT GOES LIVE IN SOME FASHION. IT'S LIKE OH, YEAH, I CAN'T. HOW DID WE MISS THAT? UM BUT BUT JUST LISTENING TO THE WORK THAT YOU ALL HAVE PUT INTO THIS. UM I'M JUST I'M REALLY EXCITED FOR OUR FOR OUR RESIDENTS, AND I JUST I'M REALLY PLEASED. I HOPE I HOPE THAT THEY ALL UNDERSTAND. HOW INCREDIBLY COMPLEX ALL OF THIS IS AND WHICH IS ONE OF THE THINGS THAT WE DO KIND OF AS A CITY. UM AND THAT'S WHY I REALLY APPRECIATE ABOUT ABOUT YOU GUYS. YOU KNOW, JUST THINKING I HAD THAT ISSUE THAT I CALLED YOU GUYS ABOUT TODAY. THAT'S LIKE SIR. SURELY THIS IS EASY. AND UH, YOU KNOW, NOT SO MUCH, BUT THAT'S KIND OF WHAT WE DO IS A CITY YOU KNOW, PEOPLE ROLL OUT THEIR GREEN CARD, AND THEY COME BACK AT THE END OF THE DAY. AND LIKE MAGIC, IT'S EMPTY. THEY FLIPPED THE SWITCH THEIR LIGHTS. COME ON. THEY FLUSHED THE TOILET IT YOU KNOW, THE WATER GOES DOWN. YOU KNOW, WE MAKE IT EASY. AND IN HERE ON THIS, IT'S LIKE YOU'VE GOT ALL THESE MULTIPLE ENTITIES PUTTING EVERYTHING TOGETHER. WE'RE GOING TO. WE'RE GOING TO SEND YOU ONE SIMPLE E BILL, AND NOW WE'RE EVEN GOING TO MAKE IT. YOU KNOW? EVEN MORE STREAMLINED AND EASIER TO ACTUALLY MAKE A PAYMENT AND INTERACT WITH THE CITY. SO I'M SO PROUD OF THE I KNOW IT'S BEEN YEARS IN THE MAKING IN SOME SO PROUD OF YOU GUYS AND IN THE WORK THAT YOUR TEAMS HAVE DONE, AND I LOOK FORWARD TO INTERACTING WITH THE SYSTEM, HOPEFULLY, IN A GLITCH CHOSE FASHION VERY SOON. SO THANK YOU VERY MUCH. AND THANK YOU. ALSO THE ACTUALLY THE QUESTION THAT I HAD HAD PUNCHED IN FOR WAS MAKING SURE THAT WE GIVE A LITTLE BIT OF GRACE TO FOLKS AS WE ALL KIND OF WORK THROUGH THIS TOGETHER. AND OF COURSE, IT LOOKS LIKE YOU ALL HAVE HANDLED THAT ALREADY. AND I KNOW THAT YOU WILL. I KNOW WE'LL GET WE'LL GET CALLS AND COMPLAINTS AND WILL BE ISSUES AND STUFF. MAJOR CHANGE LIKE THIS IS IT'S NEVER EASY FOR ANYONE WHO'S BEEN, YOU KNOW. PAYING THEIR BILL THE SAME WAY FOR THE LAST YOU KNOW, 568 10 YEARS, HOWEVER LONG SO BUT THANK YOU GUYS. VERY MUCH.

REALLY, REALLY GREAT WORK SUPER HAPPY TO SEE THIS COME THROUGH. THANK YOU, MAYOR. DEPUTY MAYOR PRO TIM WILLIAMS. THANK YOU, KEVIN. UM, WE'RE MOVING FROM THE BEETLE TO THE CADILLAC. THANK YOU GUYS VERY MUCH FOR FATHER'S WORK YOU'RE DOING I JUST A COUPLE OF QUESTIONS ONE. KEVIN YOU MENTIONED THE LATE TIME PUBLIC NOWADAYS. SAY AGAIN, HOW MUCH AND I KNOW HOW MUCH TIME DO YOU ENVISION BEFORE WE GO LIVE THAT JOHN Q. PUBLIC KNOWS IT'S COMING. WHAT'S YOUR WHAT'S YOUR TIME FRAME IS YOU'RE LOOKING AT FOR THAT. REALLY FOR THE PAST THREE OR FOUR MONTHS, WE WE'VE WE'VE HAD SOMETHING IN GARLAND CITY. PEREZ WE'VE HAD A NOTICE ON OUR WEBSITE. AH WE'VE WE'VE

[01:30:04]

TUCHMAN WILLIAMS. WE WERE WAITING UNTIL WE ACTUALLY HAD A DATE AND THAT'S WHAT YOU KNOW THAT'S THAT'S KIND OF WHEN WE'RE GOING TO HIT THAT HOME RUN SWING. ONCE WE HAVE A DATE, WE'RE GOING TO BE PLACING SOMETHING IN NEXT DOOR. WE'RE GOING TO BE YOU KNOW, IT'S KIND OF THAT NEXT LEVEL OF COMMUNICATION, BUT I MEAN THERE . THERE'S ALREADY A LOT WE'VE ALREADY DONE FROM FROM WEBSITE TO THINK EVEN SOME THINGS ON SOCIAL MEDIA THAT THAT YOU KNOW , NORTHEAST GROUP HAS WORKED ON FOR US SO AND WHEN WE GET A DATE, WE'RE GOING TO I DON'T KNOW. WE'VE WE'VE GOT IT READY TO PULL TRIGGER ON. SO OKAY. OKAY. AND THEN THAT INFORMATION YOUR CRISIS TEAM CONTACT INFORMATION IS GOING TO BE A PART OF THIS RIGHT? OH, ABSOLUTELY. WAR ROOM GROUP. YOU KNOW WHO I CAN'T DO THIS. WHO DO I WHO DO I CONTACT? YEAH ABSOLUTELY. LOOK AT THIS ONE PAGE. OKAY, WE HAVE HAD THAT A LOT OF THIS MESSAGING READY TO GO FOR A LONG TIME. IT'S JUST IT'S JUST DIFFICULT TO SAY WHEN , UNTIL WE CAN HONESTLY SAY WE'RE READY TO GO LIVE. AND SO I DON'T YOU KNOW, WE'RE JUST WE'VE GOT TO GET THROUGH THIS NEXT WEEKEND. WE'LL MAKE A DECISION ON OUR DATE AND THEN WE'LL RELEASE THE NEXT THE NEXT WAVE OF INFORMATION OUT THERE PUBLISHING THAT DATE. GET MY LAST QUESTION, KEVIN, WHAT DO WE DO? GRATIS PERCENTAGE TO PEOPLE WHO PARTICULARLY SENIORS. GORDON GORDON, NOT ON SOCIAL MEDIA.

THEY DON'T YEAH, COMPUTERS AND LAPTOPS AND THEY HAVE CITIZENS WITH DISABILITIES. HOW WHAT'S WHAT'S WHAT ARE OUR PLANS FOR ASSISTING OR NOTIFYING THOSE FOLKS? AND YOU STILL GOT A LOT OF PEOPLE WHO DO MANUAL BUILDING RIGHT TO CHECK EVERY MONTH THING. SO IS THERE SOMETHING SO IS THAT A PART OF WHAT'S I KNOW THAT'S PROBABLY A PIECE OF YOUR STRATEGY. HOW HOW ARE THOSE PEOPLE GOING TO UGLY BROUGHT ON BOARD WITH THIS PROCESS. MOST CUSTOMERS WILL WILL NOT EVEN REALIZE WE CHANGED BUILDING SYSTEMS THE BILL THEY RECEIVE EVERY MONTH IS GOING TO LOOK EXACTLY THE SAME INDIVIDUALS WILL GET A BILL EVERY MONTH. THEY THROW THOSE BILL INSERTS IN THE TRASH. THEY TEAR OFF THE BOTTOM PART. THEY WRITE A CHECK. THEY DROP IT IN THE MAIL OR DROP IT OFF AT OUR DRIVE THROUGH. NOTHING IS GOING TO CHANGE FOR THEM. THE REAL CHANGE THE SIGNIFICANT CHANGES GOING TO IMPACT THOSE THAT ON A MONTHLY BASIS GET INTO THEIR CUSTOMER WEB ACCOUNT. THEY WANT TO VIEW THEIR BILL. THEY WANT TO PRINT THEIR OWN BILL AHEAD OF TIME.

THEY WANT TO LOOK AT CONSUMPTION . THOSE INDIVIDUALS ARE GOING TO BE IMPACTED BECAUSE THEY HAVE TO CREATE A NEW ACCOUNT. BUT CUSTOMERS THAT PAY BY BANK DRAFT THAT RECEIVED AN EMAIL THEY WON'T EVEN KNOW WE CHANGE SYSTEMS. THE EMAIL STILL GOING TO COME FROM OUR DEPARTMENT. THE BILL IS GOING TO LOOK EXACTLY LIKE IT DOES TODAY. DOES THAT KIND OF ANSWER YOUR QUESTION? THANK YOU, KEVIN. THANK YOU. I WON'T HAVE TO DO A. YOU'RE NOT GONNA MAKE IT EVEN KNOW IT WAS GONNA MAKE ME GO BACK TO WRITING CHECKS AGAIN. THERE'S ONE LITTLE PIECE TO THAT THAT NEEDS TO BE MENTIONED. PC BANKING CUSTOMERS THAT ACTUALLY USE THEIR BANK TO PUSH THE PAYMENT TO THE CITY.

OKAY TO HAVE TO BE COGNIZANT OF THE FACT THAT THE THEIR ACCOUNT NUMBERS CHANGED. SO IF YOU SIT DOWN AT A PC WITH BANK OF AMERICA AND YOU WANNA YOU WANNA YOU'VE BEEN PAYING THAT CITY OF GARLAND UTILITY BILL FOR YOUR BANK OF AMERICA? PC BANKING ACCOUNT THAT ACCOUNT NUMBER IS WRONG FOR THE FIRST MONTH. MY EMPLOYEES ARE GOING TO GET THAT CHECK AND GO, MAN. THAT'S NOT A GOOD ACCOUNT NUMBER. THEY'RE GOING TO LOOK YOU UP. THEY'RE PROBABLY GONNA CALL YOU AND SAY, HEY, MAN. I JUST WANT TO LET YOU KNOW YOU'VE CHANGED ACCOUNT NUMBERS. BUT WE'RE NOT GOING TO BE ABLE TO SUSTAIN THAT. I MEAN , WE'VE GOT TO CONNECT WITH THOSE PC BANKING CUSTOMERS, UH, TO GET THEM TO JUST MAKE THAT LITTLE CHANGE IN THEIR PC BANKING PROCESS. DOES THAT MAKE SENSE STRAIGHT? A CH WHERE YOU YOU DON'T TARGET STRAIGHT HOUSTON EMAIL. YOU DON'T KNOW.

CHANGE CHANGE. OKAY ALRIGHT. ALRIGHT THAT'S THAT'S WHAT I WANTED TO KNOW. ALL RIGHT. THANK YOU ALL SO MUCH AND LIKE, SAID, YOU KNOW, TAKING US OUT OF THE BEETLE. AND PUTTING US IN THE HIGH RIDE. NOW WHAT OCTANE GASOLINE THAT SAYS. TAKE THANK YOU. THANK YOU, MAYOR. MAYOR PRO TEM HEDRICK. THANK YOU, MR MAYOR. JUST ONE QUICK QUESTION ABOUT THE USAGE ANALYSIS WILL HISTORICAL USAGE BE LOADED INTO THAT OR WILL BE STARTING FRESH FROM THE NEW DAY? AS HISTORICAL WE'RE LOADING HISTORICAL USAGE. THAT'S GREAT. I'M LOOKING FORWARD TO LOOKING BACK AT ALL

[01:35:01]

SAYS THE ENGINEER. YEAH EXACTLY . LEFT THE LIGHTS ON ALL DAY. THAT JUST DRIVES ME NUTS. YES EXCITING TIMES AROUND THE HEDRICK HOUSE. IT ALWAYS IS. YEAH. LIKE TO TALK. YEAH. THAT'S ALL. THANK YOU, MR CHAIR. COUNCIL MEMBER MORE. THANK YOU, MR MAYOR, AND, UH, I GUESS GREAT MINDS THINK ALIKE BECAUSE DEPUTY MAYOR PRO TEM WILLIAMS CAME UP WITH THE FIRST QUESTION THAT I WAS GOING TO ASK YOU. THAT WAS HOW WE WERE GOING TO SERVICE THOSE PEOPLE WHO ARE NOT COMPUTER LITERATE. AND YOU KNOW, WE GOT SO MANY OF THOSE I'M NOT ABOUT TO DEAL WITH THAT. I'M YOU KNOW, JUST CONTINUE TO DO ME THE WAY THAT YOU'VE DONE IN THE PAST. SO THAT WAS ONE OF MY FIRST QUESTIONS, BUT THE SECOND WHEN THE END MAYOR PRO TEM HENDRIX STEPS IN THERE, AND HE TAKES UP THE SECOND ONE, BECAUSE THAT'S ONE OF THE THINGS THAT I GET IN MY HOUSEHOLD. PRETTY MUCH THAT HE VALUED. UH PAGE THERE WERE YOU ABLE TO SEE WHAT YOUR CONSUMPTION HAS BEEN? FROM ONE TIME TO ANOTHER. ARE THERE OTHER VALUE TO PROCESS IS GOING TO BE INVOLVED WITH THIS PROCESS. WELL PRESENTLY THE WAY THAT THE GRAPHING SYSTEM WORKS AS YOU ACTUALLY HAVE SEVERAL DIFFERENT OPTIONS TO CHOOSE FROM TO OVERLAY ON THE GRAPH. UM YOU HAVE PRECIPITATION, FOR EXAMPLE , YOU HAVE TEMPERATURE. YOU CAN LOOK AT YOUR PREVIOUS YEARS AS AN OVERLAY ON YOUR CURRENT YEARS. SO THAT THERE'S SEVERAL SEVERAL OPTIONS THAT YOU CAN CHOOSE FROM. THAT'S GOING TO CUT BACK ON A LOT OF YOUR TIME. BECAUSE I THINK A LOT OF PEOPLE THAT CALL IN I KNOW FROM MY HOUSEHOLD. THE FIRST THING THEY WANT TO KNOW IS WHY IS MY BILL SO HIGH RIGHT NOW. IT WASN'T THIS WAY LAST YEAR, AND NOW THEY'RE GOING TO BE ABLE TO ACTUALLY SEE WHAT THE VALUE TO PROCESSES AND HOW THE CONSUMPTION HAS CHANGED FROM ONE TIME PERIOD TO ANOTHER. SO THANK YOU SO VERY MUCH AND WHAT I REALLY GET EXCITED ABOUT HIS. YOUR EXCITEMENT IS CONTAGIOUS, AND I REALLY LIKE IT WHEN YOU WALK IN HERE, AND YOU'RE EXCITED ABOUT A NEW PROJECT THAT YOU'RE PUTTING. ON THE AIR THAT YOU'RE GETTING READY TO IMPLEMENT AND IT COMES TO CONTAGIOUS TO US, TOO, AND WE GET EXCITED ABOUT IT. SO WE'RE LOOKING FORWARD TO IMPLEMENTING. THANK YOU, MR BEAR. VERY GOOD. ANY ADDITIONAL QUESTIONS. I THINK WE'VE CLEARED THEM OUT. THANK YOU BOTH VERY MUCH LOOKING FORWARD TO SEEING IT. COUNCIL WE ARE GOING TO TAKE A RECESS BEFORE WE MOVE THROUGH THE REST OF OUR AGENDA. LET'S HAVE EVERYBODY BACK AT 7 50, PLEASE 7 50.

GOOD EVENING. WE ARE COMING BACK FROM RECESS. WE'RE IN THE JUNE 6 2022 WORK SESSIONS. AND WE ARE

[4d. Garland Senior Activity Center Project Update]

[01:40:04]

YOU KNOW THE CURRENT LOCATION THAT'S THERE, AND I'LL JUST KIND OF SHARE JUST AN EXAMPLE AND AGAIN, YOU KNOW OTHER SITES ONCE YOU GET THE CONSULTANT ON BOARD WILL DO A SITE ANALYSIS. OF THE EXISTING SITE. IF THERE'S OTHER SITES THAT WE THINK WE SHOULD CONSIDER THAT WOULD ALSO BE PART OF THAT PROCESS, BUT JUST FOR SCALE. THIS IS THE SITE THAT WE'RE CURRENTLY CURRENTLY IS, UM , IT'S A THREE ACRE SITE SLIGHTLY OVER AND YOU CAN SEE KIND OF THE LAYOUT OF THE BUILDING UNDERNEATH IT. I CALL IT THE KIND OF THE BOW TIE SHAPED IT'S ABOUT DELETE, CLICK, CORRECT ME IF I'M WRONG, IT'S UNDER 15,000 SQUARE FEET ROUGHLY UM WITH THE CURRENT SCOPE AND I'LL SHOW YOU IN A SECOND KIND OF WHAT THE OPPORTUNITIES ARE. WE REALLY FEEL LIKE THIS IS A GREAT OPPORTUNITY TO FULFILL. THE BROADER MASTER PLAN DESIRE YOU'RE LOOKING AT ROUGHLY AT 43,000 SQUARE FOOT BUILDING AGAIN. NOT HAD ANY CONSULTANT LOOK AT THIS WHATSOEVER, BUT IT'S JUST KIND OF A ROUGH LOOK. MORE EFFICIENT SHAPE IN THAT BLUE RECTANGLES. WHAT YOU'LL SEE IS A LITTLE OVER 21,000 SQUARE FEET. LITTLE MORE EFFICIENT USE OF THAT SPACE. WE'VE GOT 100 AND 45 PARKING SPACES AGAIN. THAT'S PART OF THE SITE ANALYSIS WITH THE NEW FACILITY WITH NEW AMENITIES. YOU RE LOOK AT THE RIGHT AMOUNT OF PARKING. DO WE HAVE IT? WE NEED TO ADD SOME.

BUT I JUST WANTED TO SHOW THIS JUST BECAUSE AS AN EXAMPLE A LITTLE MORE EFFICIENT USE OF THAT SPACE GIVES US SOME OPPORTUNITIES. ONE OPPORTUNITY THAT WE WOULD CERTAINLY LIKE TO TALK ABOUT AND RECEIVE SOME FEEDBACK ON IS THAT GREEN SQUARE? RECTANGLE RATHER ROUGHLY 10,000 SQUARE FEET. UM, WE WANT TO WORK REALLY, REALLY HARD TO PRESERVE AND REBUILD THE VETERANS GARDEN. THAT'S WE KNOW IT'S SIGNIFICANT. IT'S GOT SOME PRETTY NEAT THINGS IN THERE IS A LOT OF INVESTMENT IN TIME EFFORT AND MONEY IN IN BLOOD, SWEAT AND TEARS OF OTHER FOLKS, SO WE'RE GOING TO GO IN INVENTORY. ALL THE BRICKS INVENTORY. ALL THE PLAQUES DETERMINE WHAT'S THE BEST WAY TO GO ABOUT THOSE SOME FOR EXAMPLE, THE BRICKS IF THERE TO WARN TO BE READ. IT MAY BE JUST AS EASY TO GO BACK AND REDO THOSE AND MAKE THEM A LITTLE DEEPER. LITTLE MORE LONGEVITY READABLE OVER MORE PERIODS OF TIME. BUT I'M JUST SHOWING YOU KIND OF A ROUGH SCALE OF THAT 10,000 SQUARE FEET MIGHT BE A GREAT OPPORTUNITY TO REALLY REDO IT COULD BE LOCATED ANYWHERE, THE VETERANS GARDEN AS WELL AS AMOUNT SHADED OUTDOOR ACTIVITY SPACE, WHETHER IT'S BOCCIA COURTS OR SHUFFLEBOARD GAME TABLES, OR JUST SOCIAL SPACE, ST USE OF THAT SPACE AT THAT SITE.

THAT'S WHAT THAT MIGHT LOOK LIKE. GOING FORWARD ONCE A CONSULTANT IS UNDER CONTRACT TO FAIRLY STANDARD PROCESS, BUT I THINK IN THIS CASE WE'VE GOT A GREAT STARTING POINT WITH THE MASTER PLAN. SO WE'RE NOT STARTING FROM TOTAL SCRATCH. THE MASTER PLAN GIVES US SOME BROAD GUIDANCE. THAT WE NEED TO REALLY LOOK INTO NOT JUST TRADITIONAL, UM, SENIOR MARKETS. BUT REALLY DIVE INTO THIS ACTIVE ADULT PROGRAM FOR 55 BETTER THAT'S THAT'S A LITTLE BIT DIFFERENT APPROACH IN THIS SPACE. ONCE WE START THE PROGRAMMING PHASE MAY GIVE US THAT OPPORTUNITY. THINGS ALSO IN THE MASTER PLAN, OR ADDITIONAL FITNESS AND WELLNESS SPACE AND THEN ADDITIONAL MEETING ROOM AND ACTIVITY SPACE. SO THAT'S KIND OF WHERE WE CAME UP WITH THAT DELTA. ROUGHLY BETWEEN THE 15 AND 21. I THINK FROM THERE, THE MOST IMPORTANT PART IS GOING TO BE THE PUBLIC.

INPUT OPPORTUNITIES, AND I LISTED HERE SEVERAL THERE. THIS IS NOT NECESSARILY COMPREHENSIVE , BUT THIS IS WHERE WE WOULD START. OBVIOUSLY, WE'VE ALREADY HAD A BRIEF DISCUSSION. WITH THE SENIOR ADVISORY COMMISSION. KIND OF JUST LETTING THEM KNOW. HEY, THIS IS WHERE WE STAND. THIS HAS BEEN COUNCIL'S DECISIONS UP TO THIS POINT. THIS IS WHERE WE ARE WITH THE BUDGET. UM WE'VE ALSO GOT WHAT'S CALLED THE SENIOR ADVISORY SITE COUNCIL THAT'S ACTUALLY REQUIRED BY DALLAS COUNTY HELPED IN HUMAN SERVICES AS A CRITERIA FOR BEING A MEALS ON WHEELS SITE. AND REALLY, WHAT THAT IS FOR COMMUNITIES. MAYBE THEY DON'T HAVE A SENIOR ADVISORY COUNCIL. THIS IS ONE OF THOSE THAT SAYS YOU NOW SHALL HAVE ONE SO IT MAY BE SOMEWHAT DUPLICATIVE, BUT MAYBE NOT. SO IT'S JUST MAYBE DIFFERENT USER GROUPS TO DIFFERENT PERSPECTIVES. THOSE GET PUT INTO THE MIX. PARK BOARD, OBVIOUSLY, AND THEN I THINK THERE'S ALSO A GREAT DEAL OF VALUE WITH FOCUS GROUPS WITH EXISTING SENIOR CENTER USERS. WE'RE GOING TO MEET THEM WHERE THEY ARE. UH YOU KNOW, SET UP SOMETIMES TO GO VISIT WITH THEM AND DO SOME GUIDED FOCUS GROUPS, POSSIBLY

[01:45:04]

[01:50:05]

CARVER IS TINY. IT'S NOT IN UNDER ANY CIRCUMSTANCES AND EQUIVALENT TO THE DOWNTOWN SENIOR CENTER. UM AND SO AH! YES SO I THINK THIS IS A WONDERFUL OPPORTUNITY FOR US TO GET A CONSULTANT IN AND, UM THERE HAVE BEEN SOME TALK ABOUT LOOKING AT, UM POTENTIALLY A SITE LOCATION OVER BY CENTRAL LIBRARY AND HERITAGE MUSEUM, AND I THINK WE SHOULD LOOK WE SHOULD LOOK BUT I DO LIKE THE WAY THAT YOU WERE. LOOKING AT A BETTER USE OF THE SPACE AND OBVIOUSLY PRESERVING THE VETERANS GARDEN. UM, THE SENIORS WANTED ADDITIONAL MEETING SPACE. WHICH WE WERE NOT ABLE TO ORIGINALLY PROVIDE. SO IF WE HAVE TO REDO IT ANYWAY, UM I WOULD LOVE TO HEAR, UM, HERE BASICALLY WHAT THE PRIORITIES ARE AT THIS POINT. UM AND ALSO I SPECIFICALLY WANTED TO SAY THE POINT THAT YOU HAD ON THERE ABOUT TAKING STAKEHOLDERS IN TOURING FACILITIES AND OTHER CENTER IN OTHER CITIES. UM YOU DID THAT WITH THE TENNIS CENTER. AND THAT WAS WILDLY SUCCESSFUL.

I WOULD VERY MUCH SUPPORT YOU DOING THAT AGAIN WITH THIS. I JUST THINK THAT'S UM ANYTIME POSSIBLE. THAT IS ABSOLUTELY THE WAY TO GO. UM AND YOU GOT SUCH INCREDIBLY GOOD RESULTS WITH THE TENNIS CENTER BY DOING JUST THAT , SO I APPRECIATE YOU, INCLUDING THAT ON YOUR LIST. SO, UM THAT'S IT FOR NOW. THANK YOU. THANK YOU, MAYOR. IF THE MAYOR PRO TEM WILLIAMS, THANK YOU, MARY. THANK YOU FOR THE FOR THE PRESENTATION. JUST A SUGGESTION . WHEN YOU GET TO THE POINT OF THE CONSULTANT AND DOING UM I'LL USE THE TERM CHARETTE'S UM. IT WOULD. I WOULD SUGGEST THAT USING OUR PARKS AND WE COULD USE OUR PARKS THE INFRASTRUCTURE ON LIBRARY INFRASTRUCTURE. AND GET INPUT FROM SENIORS AROUND THE CITY. AND MAKE SURE THAT WE SCHEDULE THOSE AND WE HAVE THOSE IN DIFFERENT PARTS OF THE CITY SO THAT THE SENIORS SO THAT WHATEVER THE FINAL CONCEPTUAL PLAN IS. THAT IS REFLECTIVE OF THAT. THAT SCENES FROM VARIOUS PART OF OUR CITY HAVE AN OPPORTUNITY TO PROVIDE INPUT. SO THAT SUGGESTS THAT YOU KNOW, AND I THINK THAT WE'VE GOT A READY MADE, YOU KNOW, PARK SYSTEM LIBRARY SYSTEM IS FIT FOR THAT. AND THEN I CONSULTANT. MAKE SURE THAT WE GET THAT THAT THAT INPUT WHEN WE WHEN WE DO THAT, I THINK WOULD BE A GREAT IDEA BECAUSE YOU KNOW THAT AND YOU KNOW, I THINK A SECONDARY CONCERN HERE IS AND HOPEFULLY SOMETHING FOR THE CONSULTANT EXPECTS TO UM, YOU KNOW, THE TRANSPORTATION PIECE? YOU KNOW THAT? THAT'S IMPORTANT TO SENIORS. HOW FAR THEY HAVE TO GO. AND HOW THEY GET THERE. SO THOSE 22 THINGS OUT TO GESTURE WHEN WE GET TO THAT POINT AND START TO SCHEDULING AND PLAYING THOSE THAT WE MAKE SURE THAT WE HAVE. THAT INPUT FROM AROUND THE CITY . YEAH, BUT BUT I THANK YOU FOR THE INFORMATION. LOOKING FORWARD TO FUTURE DISCUSSIONS. THANK YOU, MAYOR. I THINK THAT'S A GREAT SUGGESTION. THAT'S SOMETHING THAT CAN EASILY BE FACTORED INTO THE CONTRACT WITH THE CONSULTANT WITH A CERTAIN NUMBER OF DESIGN CHARETTE'S AND THAT MAY SERVE TWO FUNCTIONS.

OBVIOUSLY, IT'S GOING TO GET THAT BROADER INPUT FOR IF IT IS WHERE, IF THERE'S ONLY ONE YOU WANT EVERYONE TO HAVE INPUT FROM ALL OVER THE CITY IS GOING TO HAVE DIFFERENT NEEDS. BUT IT ALSO THE OTHER FUNCTIONS THAT COULD RAISE AWARENESS. LIKE A LOT OF FOLKS DON'T IT'S A LARGE CITY THAT MAY NOT EVEN KNOW THAT WE HAD ONE TO BEGIN WITH. SO I THINK THAT'S A GREAT IDEA. MHM ANY ADDITIONAL QUESTIONS? SO INDIA WE TO A POINT WHERE I DO WE HAVE A ROUGH TIMELINE OF BUT CONSULT IN THE INPUT THE ETCETERA, I MEAN, I THINK THE NEXT STEP WOULD BE BECAUSE I THINK YOU KNOW UP UNTIL THIS POINT, THE FOCUS HAS BEEN ON THE BUDGET DEALING WITH ALL THE CHALLENGES THAT CAME WITH IT AND HAVING TO BALANCE ALL THE PROJECTS. I FEEL THAT, UM THAT THAT BUDGET IF THAT'S WHAT WE'RE MOVING FORWARD WITH AS A RESULT OF THE RETREAT. THE DIRECTION IS TO ENGAGE THE CONSULTANT STRAIGHT AWAY. THAT WOULD THAT WOULD BE THE NEXT STEP IS TO START THAT PROCESS, AND THAT WOULD BE A INTERNAL DISCUSSION. DECIDE OKAY? WHERE WHICH WAY DO

[01:55:02]

THANK YOU, SIR. Q MAYOR. AND THAT WILL MOVE US TO ITEM. FOUR E EXCUSE ME UPDATE ON WINDSURF

[4e. Update on Windsurf Bay Park]

[02:00:03]

I KNOW STAFF AND NO COUNCIL MEMBER MORE HAS BEEN OUT THERE COMMUNICATING WITH CITIZENS ON THOSE TYPES OF OPPORTUNITIES. WHAT WOULD MAYBE A LOT OF WHAT WE'VE HEARD FROM THE COMMUNITY HAS BEEN. I WANT MY NEIGHBORHOOD PARK BACK. BUT THAT BRINGS A NUMBER OF CHALLENGES WITH IT.

SINCE IT IS A PUBLIC PARK, OUR INNER LOCAL AGREEMENT AGAIN STATES AND ANYTHING WE DO WITH GARLAND CITIZENS WE HAVE TO DO FOR DALLAS CITIZENS. THERE'S JUST A LOT OF CHALLENGES IN THE BUTT. TO BE AS STRAIGHTFORWARD AS I CAN BE. THE NUMBER ONE CHALLENGE IS SAFETY, OUR PUBLIC SAFETY ISSUES THAT ARE OUT THERE, SO OUR RECOMMENDATION OUR STAFF RECOMMENDATION WOULD BE TO AS SOON AS WE CAN WORK OUT. REMOVE THE TEMPORARY FENCE. WE STILL HAVE THE FENCE THE GATE AT THE ENTRANCE. WHERE WE CAN ACTUALLY LOCK IT DOWN ON FRIDAY, SATURDAY, SUNDAYS AND HOLIDAYS.

KEEPING EVERYONE SAFE. KEEPING THE NEIGHBORHOOD SAFE KEEPING YOU KNOW ANY VISITORS OR WHATEVER, BUT IT'S STILL OPEN FOR INDIVIDUALS. WHOEVER WISHES TO USE THE PARK MONDAY THROUGH THURSDAY DURING THE WEEK AND NON HOLIDAYS, IT'S JUST WE'VE TRIED AND TRIED AGAIN AND I DON'T KNOW HOW MANY THINGS I'VE LOST TRACK OF HOW MANY THINGS THIS COUNCIL HAS TRIED AND PRIOR COUNCILS HAS TRIED. BUT UNTIL WE GET TO A POINT DOWN THE ROAD AT SOME POINT AND LOOK AT EITHER SOME KIND OF OTHER DEVELOPMENT OF FUTURE DEVELOPMENT OR BOMB PROGRAM OR SOMETHING TO REDEVELOP, DEVELOP THAT FOR THE INFRASTRUCTURE AND THE EGRESS AND INGRESS YOU KNOW, OUR OUR TEMPORARY SOLUTIONS JUST AREN'T WORKING. UH AND WE'RE AFRAID SOMEONE'S GONNA GET HURT OR WORSE. SO THAT'S STAFF RECOMMENDATION. AND I'LL BE HAPPY TO ANSWER ANY QUESTIONS.

SO MITCH. AH, I GUESS I'M CURIOUS TO WHY WE WOULD TAKE THE FENCE DOWN AT THE SHORE LINE IF WE'RE TRYING TO ESSENTIALLY KEEP THE PART CLOSED. WHAT. WHERE? WHERE DO WE? WHERE DOES IT STOP AND START? I GUESS. YEAH SO OUR THOUGHT PROCESS HAS BEEN. I MEAN, I GUESS IN POTENTIALLY WE COULD LEAVE THE FENCE UP ALONG THE SHORE LINE FOR DURING THE WEEK. PART OF THE MONDAY THROUGH THURSDAY. THE DAYS AT THE PARK IS OPEN, BUT WHAT WE'VE DONE HISTORICALLY IN THE PAST AS FRIDAY, SATURDAY, SUNDAYS AND HOLIDAYS, THE ENTRANCE TO THE PARK IS CLOSED, SO NO ONE HAS ACCESS TO ANY OF THAT. BUT THE LAKE IS AN ENTRANCE TO THE PARK. AS FAR AS COMING UP FROM THE OTHER SIDE, YOU KNOW, I MEAN, THAT'S HMM. I DON'T KNOW WHAT THE RIGHT ANSWER IS HERE. I'M JUST CURIOUS JUST TO YOU KNOW. WHAT BLACK BLOCKING THE PARK FROM FROM THE ROAD FROM THE LAND ENTRANCE. UM HAS HAS ALLOWED US TO KEEP THE LARGE CROWDS THAT ARE SO DANGEROUS FROM MATERIALIZING EVERY NOW AND THEN YOU'LL SEE ONE OR TWO PEOPLE WHO HAVE COME IN FROM THE LAKE. BUT YOU DON'T SEE CARAVANS OF CARS WITH FAMILIES AND COOLERS AND OKAY. ALL RIGHT. FAIR ENOUGH.

KASMAN ROBIN. THANKS, MAYOR. UMN THAT. IT'S PROBABLY THE PROBLEM ISN'T THE WATER. IN AND OF ITSELF. THE PROBLEM IS THE CROWDS IN THE SAFETY ISSUE. EXACTLY THAT HAS BEEN THE THING WE'VE BEEN TRYING TO SOLVE. NOW FOR VERY EARLY ON MY MEMORY IS GETTING A LITTLE FOGGY NOW, ABOUT THE EARLY DAYS OF MY EARLY DAYS ON COUNCIL, BUT IT WAS PRETTY EARLY ON THE WEEK THAT WE STARTED TALKING ABOUT THIS ISSUE THAT THAT THE PROBLEM IS THAT IT'S THE LURE OF THE WATER. ITS ALLURE OF THE I DON'T HAVE A HANDY QUOTE ABOUT THE LURE OF THE SEA, BUT, UM, BUT IT'S THE LURE OF THE WATER THAT BRINGS THE CROWDS. AND, UM. IN THE EVER INCREASING CROWDS. I MEAN, WE'VE HAD SEVERAL PRESENTATIONS OVER THE YEARS. THAT SHOW YOU KNOW, YEAR OVER YEAR THE CROWD SIZES, BASICALLY DOUBLING. GO FROM 2000 TO 12,002. I DON'T KNOW. THERE WERE ONE YEAR WHERE WE THOUGHT THERE WERE OVER 10,000 PEOPLE IN THE PARK AND, UM, WHICH IS UM WHICH IS PRETTY SCARY FROM A PUBLIC SAFETY PERSPECTIVE. WHEN YOU START LOOKING AT GETTING PEOPLE IN AND OUT, AND YOU KNOW INJURIES THAT INVARIABLY HAPPENED IN THE MESSES AND WHATNOT, AND YOU KNOW AND IN, UE

[02:05:04]

REMOVE THAT ALERT FOR PEOPLE TO COME. WELL, IF WE JUST CLOSED THE PARK, AND THIS IS EFFECTIVELY WHAT WE'VE DONE IN THE PAST, WHAT WE DID DURING COVID WAS CLOSED THE PARK AND MANAGE THE MANAGER FROM THE GATE ENTRANCE TO THE PARK. UM SO I SUPPORT THAT IT'S MY UNDERSTANDING. UM DO WE KNOW WHERE WHERE WE ARE WITH RESPECT TO THE ALIGNMENT OF THE FUTURE ALIGNMENT OF THE PRESIDENT GEORGE BUSH TURNPIKE EXTENSION AND WHERE THE N T TO IS ON THAT.

SO MY UNDERSTANDING IS IN TITA HAS STARTED MOVING FORWARD WITH THEIR SOME OF THE SOIL SAMPLING AND THE OTHER WORK THAT IS DONE PRIOR TO FINAL ALIGNMENT. SO IT APPEARS THAT AH, THAT LONG AWAITED PROJECT IS IN ITS EARLY STAGES OF MOVING FORWARD, SO MY UNDERSTANDING IS THAT USUALLY IS A COUPLE OF YEARS WORTH OF THAT KIND OF WORK BEFORE THEY MOVE IN. THEY HAVE TO FINALIZE. THE EXACT ALIGNMENT AND THEN MOVE FORWARD WITH ALL COURSE, DESIGN AND CONSTRUCTION AND THAT BUT THAT PROCESS APPEARS TO BE STARTING. UM IS MUCH MENTIONED THEY ARE DOING SOME ENVIRONMENTAL WORK. NOW WE ACTUALLY HAVE A MEETING SCHEDULED WITHIN T TO BELIEVE IT'S THE END OF THIS WEEK, IF NOT THIS WEEK NEXT WEEK. AND SO THAT WE CAN START HAVING ACTIVE CONVERSATIONS WITH HIM ABOUT FUTURE ALIGNMENT IN UH, CAN HOPEFULLY BE AT THE TABLE DURING THOSE CONVERSATIONS GREAT BECAUSE I WOULD SAY IN AND YOU KNOW WHAT I MEAN AT OUR AT OUR LAST MEETING, I WAS UH, I DON'T WANT TO SAY DISMISSIVE ABOUT THE FENCE. BUT LET'S SAY SKEPTICAL ABOUT ABOUT THE FENCE AND I DO APPRECIATE THE EFFORTS OF STAFF AND COUNCIL MEMBER MORE TO TRY AND MAKE SOME TRYING TO FIND SOMETHING. THAT WOULD KEEP THIS PARK OPEN SEVEN DAYS A WEEK. AH BUT YOU KNOW, THERE ARE I BELIEVE THERE ARE OTHER OPTIONS OUT THERE. BUT AS WITH ANYTHING , IT'S JUST IT'S COMES DOWN TO MONEY. AND HOW MUCH YOU KNOW WHERE WOULD YOU PUT A FENCE? AND HOW WOULD YOU CLOSE IT AND CLOSE IT IN. AND COULD YOU HAVE A SECOND ENTRANCE AND ALL THIS OTHER THINGS? AND NONE OF THAT, AT THIS POINT SEEMS TO MAKE ANY SENSE. GOING DOWN THAT ROAD.

WHEN THE NT TO IS ACTIVELY LOOKING AT AT THE ALIGNMENT FOR THE FOR THE TURNPIKE, BECAUSE THAT COULD MATERIALLY CHANGE. REALLY THAT ENTIRE AREA. IN TERMS OF ACCESS IN TERMS OF YOU KNOW NOT JUST TO THE PARK BUT TO THE NEIGHBORHOOD AND WAYS THAT YOU MIGHT YOU COULD CHANGE THE WAY YOU USE THAT PARK ENTIRELY. AND I AND I CERTAINLY WOULDN'T WANT TO AH, I WOULDN'T WANT COUNCIL PUT TO PUT SEVERAL MILLION DOLLARS INTO IMPROVEMENTS TO THAT PARK TO MAKE IT USABLE IN SOME WAY, ONLY TO HAVE IT GET PAVED OVER. SHORTLY THEREAFTER SO, BUT THAT SAID, I DO I DO SUPPORT REMOVING THE FENCE. IT'S NOT UM, I MEAN MY UNDERSTANDING FROM DISCUSSIONS WITH WITH COUNCIL, IT'S NOT ILLEGAL TO SWIM IN THAT LAKE. UM IT'S NOT A VIOLATION OF ORDINANCE. IT MAY NOT BE THE BEST IDEA, BUT BUT NOT ILLEGAL. AND SO, UM YOU KNOW, I'M ALRIGHT WITH SAYING DURING THE WEEK YOU KNOW IT'S OPEN AND PEOPLE WANT TO ACCESS TO THE LIKE. WELL, THAT'S YOU KNOW, THAT'S KIND OF UP TO THEM IF THEY WANT TO WIN, SURFER OR WHATEVER IT IS, ANYWAY , BUT THANK YOU. THANK YOU, MITCH, FOR I KNOW, I KNOW THIS IS A IS A HAS BEEN I WON'T CALL IT A LABOR OF LOVE. IT'S BEEN A LABOR AND, UM AND HOPEFULLY THIS IS SOMETHING NOW THAT WE CAN KIND OF POLICY GOING FORWARD. I'M SURE IT'S BEEN HARD ON SOME RESIDENTS HE HAS. WE'VE TRIED TO FIND A SOLUTION, BUT I THINK WE'RE AT A POINT WHERE IT'S LIKE, YOU KNOW, THIS IS WHERE IT'S GOING TO BE UNTIL WE HEAR SOMETHING ABOUT THE ALIGNMENT. SO ANYWAY. THANK YOU VERY MUCH.

THANK YOU, MAYOR. MM. DEPUTY MAYOR PRO TIM WILLIAMS. THANK YOU, MAYOR. MITCH I FULLY SUPPORT YOUR RECORD STEPH RECOMMENDATION. ON THIS, UM. JUST FOR HISTORICAL PERSPECTIVE

[02:10:07]

EVERYTHING I WAS OUT THERE. I WATCHED THE FENCE INSTALLATION. I WATCHED OUR STAFF DO THAT, AND I SAID SOME OTHER PEOPLE. AND BRIAN MENTIONED THE INGRESS AND EGRESS. SO I TOTALLY SUPPORT THAT. I DON'T THINK THAT COUNCILMAN MORRIS AND HIS LEADERSHIP COULD HAVE DONE ANYTHING. BECAUSE I KNOW THIS HAS BEEN A 24 7 FOR HIM. GUESS KEPT HIM AWAKE AT NIGHT. AND LIKE, SAID WAR TWO OTHERS BEFORE HIM, AND WE'D LIKE TO HAVE HIM AROUND FOR A LITTLE WHILE LONGER. SO I TOTALLY, UM, TOTALLY SUPPORT THAT BECAUSE MY FEAR ALL ALONG HAS BEEN. AND MY PRAYER HAS BEEN THAT WE WOULD NOT GET ONE OF THOSE EMAILS FROM OUR CITY MANAGER IN THE MIDDLE OF THE NIGHT. THAT WE'VE HAD A REAL TRAGEDY. IS IT? MY INSURANCE BEEN PUBLIC SAFETY ALL ALONG. I'VE JUST SPENT. I'VE JUST BEEN VERY NERVOUS AND SCARE IT. THAT WE'D GET ONE OF THOSE TEXAS OR CAUSE SOME. YOU THAT WE'VE HAD A REAL. TRAGEDY OUT THERE, SO I TOLD HIS SUPPORT THAT THE RECOMMENDATION. I THINK EVERYTHING HAS BEEN DONE AND HOPEFULLY AS COUNCILMAN, OFFENSES MOVING FORWARD ONCE YOU FOUND OUT ABOUT N T T A AND UNDER SOME FEATURE BOND PACKAGE.

BUT. I THINK THAT THE COUNCIL MEMORIAL HIS CONSTITUENTS KNOW HOW EXHAUSTIVE AND HE'S TURNED OVER EVERY ROCK AND EVERY STONE, I THINK IN ORDER TO TRY TO FIND A SOLUTION FOR THIS, SO I TOTALLY SUPPORT HIM AND SUPPORT THIS RECOMMENDATION MOVING FORWARD. THANK YOU, MAYOR. IS THERE ANYONE ELSE BECAUSE I'D LIKE TO HAVE COUNSELING MORE KIND OF BRING IT. TO A CONCLUSION. THERE'S ANY ADDITIONAL. CONSIDER THIS LAST CALL. CAST MEMBER MORE NO. OH YEAH. THIS IS NOT A GOOD TOPIC FOR ME, SO DON'T TRY ME KESSLER OR MORE. WOULD YOU LIKE SOME OF MY TIME HE WOULD NOT WOULD NOT. YEAH. THANK YOU, MR MAYOR. LET ME FIRST OF ALL JUST SAY TO THIS COUNCIL THANK YOU. THANK YOU. THANK YOU SO VERY MUCH. ON BEHALF OF DISTRICT THREE AND THE CONSTITUENCY YOU HAVE GONE ABOVE AND BEYOND. THE CALL TO HELP US TO KEEP THIS PARK OPEN. AND IT HAS BEEN, UH VERY TRYING. JOURNEY. BUT I WANT TO SAY THIS. I STILL FEEL THAT THERE IS VERY MUCH HOPE FOR THE PART. AND I DO THINK THAT JUST AS MUCH AS ALREADY STATED THAT THEY WERE GOING TO BE OTHER OPPORTUNITIES FOR US AS WE GO FORWARD. BUT I THINK THE PRIMARY THING RIGHT NOW FOR ME IS I HAVE TO LISTEN TO TWO SIDES OF THIS STORY. YOU HAVE DEFINITELY RELATED THE INFORMATION AS IT RELATES TO SECURITY. AND, OF COURSE, PUBLIC SAFETY IS THE MOST IMPORTANT THING FOR US, BUT ALSO HAVE TO LISTEN TO MY CONSTITUENCY. AND THE CONSTITUENCY BASED ON WHAT WE HAVE JUST WHAT WE APPROVED AND THAT WAS PUTTING THE FENCE. THE TEMPORARY FENCE LINE UP IN ORDER TO SEPARATE THE LAND FROM THE WATER. THAT WAS NOT SOMETHING THAT I HAVE RECEIVED INFORMATION THAT PEOPLE WOULD TRULY RECEPTIVE TO. AS A MATTER OF FACT, THERE WERE TWO CAMPS.

ONE CAMP STATED THAT THEY WOULD THEY WANTED THEIR PARK BACK. AND THEY WOULD RATHER SEE THAT THE WATER WAS SEPARATED FROM THE LAND WITH THE FENCE LINE BUT AT THE PARK BE OPENED SEVEN DAYS A WEEK. THAT WOULD GIVE THEM THEIR PARK BACK. THE OTHER SIDE WAS SAYING NO, WE WOULD RATHER YOU KEEP THE PORK CLOSED. WEEKENDS AND HOLIDAYS AND OPEN IT DURING THE WEEK. BUT TAKE THAT TALK ON

[02:15:02]

BECAUSE WE DO KNOW THAT THE WATER IS THE DRAW. AND THAT MEANS THAT PEOPLE REGIONALLY FROM ALL OVER THE REGION COMING BECAUSE THEY FEEL THAT THEY HAVE A BEACH SURF THERE THAT THEY CAN GO STRAIGHT INTO THE WATER AND HAVE ACCESS WE HAVE TO STOP THAT. WE HAD TO STOP THAT. BUT UNFORTUNATELY. BECAUSE OF WHAT I'VE SEEN, AND AT THIS POINT I'VE SEEN IT. I'VE ACTUALLY GONE THERE. I SPENT HOURS OBSERVING. WHEN YOU SEE MOTHERS. PUSHING THEIR YOUNG DAUGHTERS, HELPING THEM TO GET UP OVER THE FENCE AND ACROSS IT INTO THE WATER, AND THEN THE MOTHERS THEMSELVES TRYING TO GET ACROSS THAT FENCE. AND THEN YOU ACTUALLY KNOW THIS IS SOMETHING THAT I PROBABLY SHOULD NOT HAVE DONE BECAUSE IT'S NOT SAFE. BUT THEN YOU ACTUALLY WALK UP AND SAY YOU DID SEE THAT SIGN RIGHT? AND YOU'RE STILL GOING TO GO THAT FENCE ANYWAY. THERE IS A PROBLEM THERE. AND I DON'T KNOW REALLY HOW TO FIX THAT. BUT ONE THING I DO KNOW. I DON'T WANT TO BE THE ONE TO GET THAT CALL. I'D SAY THERE'S SOMEONE IS GOING INTO THAT LAKE. AND THEY'RE NOT COMING OUT. PUBLIC SAFETY FOR ME IS THE MOST IMPORTANT THING. AND SO, YES, I HAVE TO SUPPORT THE RECOMMENDATIONS AS BEING MADE. FIRST OF ALL ON BEHALF OF THE CONSTITUENCY BECAUSE I THINK AT LEAST 60 65% OF THE PEOPLE RIGHT NOW. THEY WANT THEIR ELECT BACK, BUT THEY DON'T WANT THOSE CROWDS. THEY DON'T WANT THE CRIMINALITY. THEY DON'T WANT THE VULGARITY. THEY DON'T WANT THE DRUGS. THEY DON'T WANT ALL THOSE THINGS. AND IF THEY CAN GET TO THE LAKE DURING THE WEEK, THE WIND SURFACE WILL BE HAPPY. THE PEOPLE WHO WANT TO FISH WILL BE HAPPY. AND THAT ONE FENCE AS I OBSERVED THAT ONCE FENCE THAT LEADS UP INTO THE PARK. IT IS THE DETERRENT. THAT STOPS PEOPLE FROM ACTUALLY GOING INTO THE PARK. SO I HAVE TO SUPPORT AT THIS POINT THAT WE WOULD TAKE THE FENCE DOWN THAT SEPARATES DEFENSE FROM THE LAND ALL THE LAND FROM THE WATER. AND THAT WE WOULD GO BACK TO CLOSING THE PARK. ON WEEKENDS AND HOLIDAYS AND LEAVING IT OPEN DURING THE WEEK. NOW, HAVING SAID THAT I STILL DON'T THINK THAT THAT IS THE FINAL ANSWER. BECAUSE I WILL BE COMING BACK AND ASKING COUNCIL TO TAKE A LOOK AT ONE OF THE THINGS THAT WE HAVE NOT DONE YET. WE HAVE NOT DONE A STUDY OF THAT PARK. WE HAVE NOT DONE SOMETHING IN THE WAY OF ALLOWING PROFESSIONALS TO COME AND WITH ALL THE INPUT THAT WE HAVE PRESENTLY TO GIVE US SOME GOOD USAGE FOR THE PARK. I THINK THAT THAT IS VERY IMPORTANT TO US PRESENTLY. AND ONCE WE HAVE SUCH A STUDY, THE NEXT THING WOULD BE TO IMPLEMENT WHATEVER THEY PROVISION OF THAT, UH, STUDY PROVIDED FOR US AND AGAIN, THAT MAY BE A BOND FARM. THAT MAY BE SOMETHING IN THE FUTURE. I DON'T KNOW HOW THAT WILL HAPPEN. BUT I DO KNOW THAT ONCE WE KNOW WHAT THE REALIGNMENT OF 1 90 IS GOING TO BE THAT IT'S GOING TO GIVE US TO EGRESS AND REGRESS, MAYBE INTO THE PARK THAT WILL GIVE US ANOTHER ENTRY AND EXIT. AND IT WILL GIVE US OPPORTUNITY THEN TO BE BETTER BE ABLE TO DEFINE THE MAN ABOUT WHICH WE ARE GOING TO SPEND OUR MONEY WITHOUT HAVING TO WORRY ABOUT HAVING TO COME BACK AND REDO. WHAT WE'VE ALREADY DONE. SO WITH THAT AGAIN, I JUST WANT TO SAY TO THIS COUNCIL THANK YOU SO VERY MUCH. FOR BEING WITH US FOR WORKING WITH US. THANK YOU TO OUR CONSTITUENCY FOR MAKING ME AWARE, AND I DO WANT THE CONSTITUENCIES AND PRAY THAT SOME OF YOU ARE WATCHING TONIGHT. I WANT YOU TO KNOW THAT WE HEARD YOU. WE'VE LISTENED TO YOU. AND WHAT YOU HAVE TO SAY IS SO IMPORTANT TO US. AND SO WITH THAT, MR MAYOR, I WOULD LIKE US TO PROCEED ALONG THE LINES OF WHAT THE STAFF HAS RECOMMENDED. THANK YOU. VERY GOOD. COUNCIL YOU'VE ALL HEARD THE RECOMMENDATIONS. I HAVEN'T SEEN ANY NOTIONS OR MOTIONS IN THE OPPOSITION OF THAT, SO THIS POINT, WE WILL MOVE FORWARD. OTHERWISE WITH THAT RECOMMENDATION. THANK ALL RIGHT. THAT BRINGS THAT WAS OUR LAST VERBAL BRIEFING. NEXT STEP IS

[5. Discuss Appointments to Boards and Commissions]

[02:20:01]

[6. Announce Future Agenda Items]

ANYTHING ELSE? NO, THANK YOU, MAYOR. ANY ADDITIONAL FEATURE AGENDA ITEMS FOR TONIGHT. NO,

[7. Council will move into Executive Session]