[00:00:08] WELL GOOD EVENING AND WELCOME TO THE SEPTEMBER 19TH 2022 WORK SESSION FOR THE GARLAND CITY COUNCIL. FIRST ITEM ON OUR AGENDA IS PUBLIC COMMENTS ON WORK SESSION ITEMS. I DON'T BELIEVE WE HAVE ANYONE SIGNED UP. WE DO NOT. WE HAVE NO ONE SIGNED UP. TO SPEAK. WE WILL [2. Consider the Consent Agenda] MOVE ON TO ITEM TO CONSIDER THE CONSENT AGENDA. I HAVEN'T SEEN ANY REQUESTS FOR ANYTHING TO BE PULLED OR FURTHER DISCUSSED. BUT THERE IS STILL TIME FOR THAT SHOULD HAVE BEEN NECESSARY. THAT [3. Written Briefings:] WILL MOVE US TO ITEM THREE WRITTEN BRIEFINGS ITEM THREE, A COVID 19 BRIEFING AND DEPUTY MAYOR PRO TEM. I BELIEVE YOU HAVE A QUESTION. GO AHEAD, SIR. THANK YOU, SIR. I'VE HAD A FEW QUESTIONS THIS PAST WEEK OR TWO ABOUT TIMING OF COVID VACCINES AND FLU VACCINES. AND I'D ASKED JASON IF HE COULD GIVE US JUST A QUICK MOMENT ON THAT. THANK YOU, SIR. SURE SO THE COVID 19 BY A VAILLANT BOOSTER, THE ONE THAT WAS JUST APPROVED WITHIN THE LAST COUPLE OF WEEKS AND THE FLU DOSE, THE CURRENT FLU SHOT OR THE FLU SHOT THIS YEAR. YOU ARE ELIGIBLE TO GET THOSE AT THE SAME TIME. I GOT BOTH MIND LAST FRIDAY. SO OF COURSE, THE BENEVOLENT BOOSTER HAS TO BE AT LEAST TWO MONTHS AFTER YOUR MOST RECENT COVID 19 VACCINATION, THE FLU SHOT WE HAVE THEM IN STOCK AT PUBLIC HEALTH FOR ALL AGES OR WHAT I SHOULD SAY SIX MONTHS IN OUR, UM SO THEY'RE AVAILABLE. BOTH FLU AND COVID 19 AT THE PUBLIC HEALTH CLINIC. WE'RE HAPPY TO SERVE ANYBODY WHO WANTS THOSE SHOTS. VERY GOOD. ANY FURTHER QUESTIONS WHILE WE GOT HIM. CASPER WILLIAMS ANYWAY, APPOINTMENTS REQUIRED. NO, SIR. NO APPOINTMENT REQUIRED 7 30 TO 5 30 MONDAY THROUGH FRIDAY. OKAY ALRIGHT. THANKS, SIR. THANK YOU, MAYOR. THANK YOU. CANCER. RIVERA. HOW JASON, HOW LONG DOES IT TAKE EFFECT? ONCE YOU GET THE INJECTION FOR FLU. THAT'S A THAT'S A GOOD QUESTION. TYPICALLY UM THE EXPERTS SAY, THAT COURSE YOU BEGIN BUILDING IMMUNITY QUICKLY, BUT UP TO TWO WEEKS TO BUILD FULL IMMUNITY, SO YOU CAN EXPECT PROTECTION AND ABOUT TWO WEEKS FOR PROTECTION. OKAY, THANK YOU. VERY GOOD. I THINK THAT'S IT. THANK YOU. NEXT IS EXCUSE ME, IS ADAM THREE B TEXAS DEPARTMENT OF TRANSPORTATION SELECTIVE TRAFFIC ENFORCEMENT PROGRAM, 2023 COMPREHENSIVE GRANT. NEXT ITEM. THREE C RESOLUTION. OF NO OBJECTIVE OF NO OBJECTION REQUEST FOR THE MINI, UM, ACQUISITION LLC FOR SUBMISSION OF A LOW INCOME HOUSING TAX CREDIT APPLICATION. ITEM THREE D CONSIDER ASSISTANCE FOR THE 2022 WHEELS OF HER HOPE CAR SHOW. THREE TEXAS DSHS PUBLIC HEALTH WORKFORCE GRANT. AND FINALLY, UNDER THAT SECTION THREE F BULLET RESISTANT SHIELD GRANT PROGRAM APPLICATION FY 23. ALL RIGHT. WE'LL MOVE MOVE ON TO OUR [4a. 2019 Bond Program - Status Update] VERBAL BRIEFINGS THAT ARE ITEM FOR FIRST UP IS ITEM FOUR A 2019 BOND PROGRAM STATUS UPDATE. GOOD EVENING, MAYOR AND COUNCIL. UM IF I COULD GET YOU TO SWING THAT ONE MICROPHONE INTO YOU A LITTLE BIT THERE, HERE, THERE WE GO. BETTER THAT ONE IS PROBABLY THE BEST ONE OF THE BUNCH. SO YES, UM VOTERS APPROVED THE 2019 BOND PROGRAM, AND WE HAVE BEEN MAKING SOME GREAT PROGRESS AS I WAS PREPARING FOR. UM TONIGHT'S PRESENTATION, JUST LOOKING AT THE NUMBER OF PROJECTS AND PROGRAMS WE HAVE, UM, WE HAVE ABOUT 110 PROJECTS 14 PROGRAMS AND WE ARE ROUGHLY A THIRD, COMPLETE A THIRD IN DESIGN AND THE THIRD IN CONSTRUCTION. THERE'S A FEW MORE OUT THERE THAT ARE SCHEDULED THAT HAVE NOT STARTED BUT JUST TO GIVE YOU AN IDEA OF KIND OF WHERE WE ARE. MOST OF THESE PROJECTS WILL BE WRAPPING UP BY THE END OF 24. WE HAVE PROBABLY ABOUT 15 THAT WILL WRAP UP IN THE YEARS AFTER THAT. SOME OF THE HIGHLIGHTS SINCE OUR LAST UPDATE TO COUNSEL THE GARLAND POLICE PROPERTY ROOM OFFICIALLY OPENED ON AUGUST 1ST . THERE'S SOME FINISHING TOUCHES [00:05:05] STILL UNDERWAY, BUT THEY ARE OPERATING OUT OF THAT BUILDING. NOW, UM I THINK THE NUMBER OF CONTRACTS THAT COUNCIL HAS RECENTLY CONSIDERED KIND OF SPEAKS TO THE VOLUME OF WORK THAT IS UNDERWAY RIGHT NOW HIGHLIGHTED A FEW OF THEM. HERE ARE BOTTLENECK IMPROVEMENTS PACKAGE ONE THERE WAS A CONSTRUCTION AWARD FOR THAT FIRE STATION NUMBER SIX CONSTRUCTION AWARD FIRE STATION NUMBER ONE, UM, DESIGN CONTRACT. CONSTRUCTION FOR GATEWOOD PAVILION PLAYGROUNDS PACKAGE THREE AND THE SPLASH PADS. AND THEN AT THE LAST COUNCIL MEETING COUNCIL CONSIDERED THE CONSTRUCTION AWARD FOR HOLLABAUGH REC CENTER, AS WELL AS THE DESIGN AWARD FOR SERVANTS SWIM. UM NEXT MONTH COUNCIL WILL BE SEEN A DESIGN AWARD FOR THE GARLAND SENIOR ACTIVITY CENTER. UM AND BY THE END OF THE YEAR, YOU'LL BE SEEN THE SECURITY IMPROVEMENTS AT POLICE HEADQUARTERS. UM AS WELL AS GMP, NUMBER ONE FOR CENTRAL LIBRARY. SO LOTS HAPPENING, UM, IN TERMS OF PROPOSITION A SOME OF OUR STREETS AND TRANSPORTATION PROJECTS. WE HAVE NAME IN SCHOOL ROAD AND HOLFORD ROAD SEGMENT. A LISTED HERE, UM, NAME AND SCHOOL IS ON THE LEFT HOLFORD ON THE RIGHT. THESE PROJECTS REALLY ARE KIND OF TRACKING NECK AND NECK. IF YOU WILL. THEY'RE CURRENTLY IN THE FINAL DESIGN PHASE. IF YOU'VE BEEN DRIVING IN THE AREA , YOU'VE PROBABLY SEEN SOME FRANCHISE UTILITY RELOCATIONS UNDERWAY. UM. WE'RE KIND OF WAITING DAY BY DAY TO SEE WHICH ONE IS GOING TO GO OUT TO BID FIRST, BUT, UM, WITHIN THE NEXT MONTH OR SO WE WILL KNOW BETTER. CONSTRUCTION ON BOTH OF THESE IS ANTICIPATED TO START NEXT SPRING. RIGHT BEHIND. WE HAVE HOLFORD ROAD SEGMENT B THAT IS IN THE FINAL DESIGN PHASE, AND WE ANTICIPATE BIDDING THAT FOR CONSTRUCTION IN THE SPRING AT THAT SAME TIME, WE'LL BE STARTING ON DESIGN FOR HARFORD ROAD SEGMENT C. SHILOH ROAD. SO BACK IN MAY COUNCIL CONSIDERED THE DESIGN AWARD ALSO APPROVED SOME ADVANCED FUNDING AGREEMENTS WITH TEXT DOT UM, WE ARE NOW WORKING ON THE 30% DESIGNS THE MIDDLE AND THAT ACTUALLY CAME IN LAST WEEK. UM BOTTLENECK IMPROVEMENTS AS YOU RECALL. THERE'S 12 INTERSECTIONS THROUGHOUT THE CITY KIND OF DIVIDED INTO FOUR DIFFERENT PACKAGES. UM THE FIRST THREE PACKAGES ARE ALL COMPLETE IN DESIGN PACKAGE ONE. WE HAVE WORKED THROUGH ALL OF OUR RIGHT AWAY ACQUISITIONS AND CONSTRUCTION WILL BE STARTING, UM, BUT BEFORE THE END OF THE YEAR, WE ACTUALLY HAVE WE'VE HAD OUR PRECONSTRUCTION MEETING. WE THOUGHT THEY WERE GOING TO BE STARTING THIS MONTH. THERE IS A DELAY IN GETTING SIGNALS. AND SO THEY'VE ASKED TO HOLD ON STARTING CONSTRUCTION UNTIL THEY CAN HAVE THE SIGNALS IN HAND. UM PACKAGE TO PACKAGE THREE. WE'RE STILL WORKING ON OUR RIGHT AWAY ACQUISITIONS, BUT WE ANTICIPATE THAT, UM BY THIS FALL AND THEN COME THE WINTER WE WILL BE STARTING ON BIDDING FOR CONSTRUCTION. THERE WERE ALSO LOOKING TO SEE WHAT WE CAN DO TO MINIMIZE KNOWING THAT SIGNALS ARE GOING TO BE A LONG LEAD TIME ITEM LOOKING TO SEE WHAT WE CAN DO TO MINIMIZE THAT ON THE OTHER PACKAGES. UP ANOTHER BIG PROJECT WITHIN THE BOND PROGRAM IS THE DOWNTOWN SQUARE SURROUNDING STREETSCAPES. UM AS YOU CAN SEE FROM THE PICTURES HERE WE ARE MAKING GREAT PROGRESS. MAIN STREET. WE HAVE FINISHED ALL THOSE UTILITIES THAT'S REPAVED REOPENED. UM WE ARE NOW WORKING IN STATE STREET. UM. THE INTERSECTION OF ST AND FIFTH SHOULD BE REOPENING BY LATE OCTOBER EARLY NOVEMBER. UM COME THE BEGINNING OF OCTOBER. WE'RE GOING TO HAVE ABOUT A ONE MONTH OVERLAP WHERE WE HAVE TWO INTERSECTIONS CLOSED AT THE SAME TIME, SO THAT WILL BE ST AND FIFTH AS WELL AS ST AND SIXTH. UM THAT IS GOING TO HELP US MAKE UP SOME TIME. ON THE SCHEDULE. AND AS YOU CAN SEE, I GUESS THE BOTTOM RIGHT THERE. THE LONG AWAITED PAVERS HAVE FINALLY ARRIVED. AND SO IN AREAS THAT WE HAVE ALREADY FINISHED CONSTRUCTION, WE HAD A TEMPORARY SOLUTION IN PLACE. YOU'LL BE SEEING THE CREWS GOING BACK AND PUTTING THE PAPERWORK. UM IN PLACE. IF YOU'VE BEEN DOWN MAIN STREET, I THINK IT LOOKS FABULOUS. SO WELL WORTH THE WAIT , UM, BROADER AREA STREETSCAPES . WE'VE BEEN KIND OF WORKING IN PHASES. UM YOU CAN SEE ONE OF THE PICTURES HERE WE HAVE. THE CROSSWALKS WERE FINISHED AT SEVENTH AND AUSTIN JUST IN TIME FOR THE LABOR DAY PARADE. RIGHT NOW THEY ARE WORKING ON SEVENTH [00:10:01] STREET BETWEEN MAIN AND STATE. AND THEY ARE ALSO WORKING ON SIXTH STREET BETWEEN AVENUE A AND MAIN AND THAT IS TO WE'RE TRYING TO GET THE SIDEWALKS IN AS WE MAKE WAY FOR THE PUBLIC RESTROOMS THAT ARE GOING TO BE ARRIVING AT THE END OF OCTOBER. I DON'T KNOW IF COUNSEL RECALLS , BUT BACK WHEN WE WERE TALKING ABOUT THE REDESIGN OF THE SQUARE , UM PUBLIC RESTROOMS OR ONE OF THOSE AMENITIES THAT WERE MENTIONED AS A HIGH PRIORITY TO THE BUSINESSES, UM SOME OF THE NON PAYING CUSTOMERS WERE TAKING , UH, RESTROOM CAPACITY OF THE PAIN CUSTOMERS AND KNOWING THAT WE HAVE A LOT OF PROGRAMMING THAT'S GOING TO BE HAPPENING ON THE SQUARE. ONCE IT'S COMPLETE. WE KNOW THAT THE NEED FOR PUBLIC RESTROOMS IS ONLY GOING TO GROW. ESPECIALLY WITH THE, UM THE URBAN WATER FEATURE THAT'S ON THE SQUARE AS WELL AND THIS WILL NOT LOOK LIKE, UM, THE STANDARDN SOME OF OUR PARKS. UH THIS HAS BEEN A LITTLE THIS HAS BEEN MORE SENSITIVE TO THE ECLECTIC HISTORIC DISTRICT THAT IT'S GOING IN. SO BE LOOKING FOR THAT TOWARDS UM, END OF OCTOBER EARLY NOVEMBER. AS PART OF THE BOND PROGRAM. WE ALSO HAVE THREE FIRE STATIONS THAT ARE GOING TO BE RELOCATED. REBUILT UM, FIRE STATION NUMBER SIX. WE ARE HOLDING THE GROUNDBREAKING FOR THAT ON UM, SEPTEMBER 29TH SO. THEY ALL BE STARTING WORK ANY DAY NOW, UM, AND CONSTRUCTION ON THAT EXPECTED TO TAKE ABOUT 14 TO 16 MONTHS. WE HAVE INITIATED DESIGN ON FIRE STATION NUMBER ONE AND WE WILL BE INITIATING DESIGN ON STATION SEVEN NEXT YEAR. WITHIN PROPOSITION THREE. WE HAVE THREE DRAINAGE PROJECTS THAT ARE IN THE WORKS. UM COUNTRY CLUB PARK ESTATES IS A LITTLE BIT AHEAD OF MONTCLAIR AND SATURN SPRINGS. UM COUNTRY CLUB. WE ARE IN THE 60% DESIGNED SOME MIDDLE PHASE JUST TO GIVE YOU AN IDEA OF WHAT THAT LOOKS LIKE. THAT MEANS CONSTRUCTION IS LIKELY NEXT SUMMER. AND THE OTHERS WILL BE THERE AFTER AH RECORDING PARK, SO PHASE ONE IS WRAPPING UP. ALONG WITH THE SKATE PARK, AND WE ARE GOING TO BE CELEBRATING THE GRAND OPENING OF THAT ON SATURDAY, OCTOBER 22ND. SO, MARK YOUR CALENDARS IF IT'S NOT ALREADY ON THERE. UH UM , WE KNOW THAT THAT WILL BE AN EXCITING DAY. THEY HAVE STARTED WORK ON PHASE TWO. UM AND THAT WORK WILL CONTINUE INTO SUMMER OF NEXT YEAR. I WANTED TO POINT OUT THE BOTTOM OF THE SLIDE, YOU CAN SEE THE BIG CRANE CRANE DAY ON A CONSTRUCTION SITE IS ALWAYS FUN, BUT YOU CAN SEE WHERE THEY'RE PUTTING THE RESTROOM AND CONCESSION BUILDINGS THAT ARE FABRICATED ELSEWHERE. THEY BRING IT HERE ON TRUCKS AND KIND OF ASSEMBLE IT IN A DAY, IF YOU WILL, SO. THE SENIOR ACTIVITIES THAT ARE AS I MENTIONED, UM COUNCIL WILL BE SEEING A DESIGN AWARD FOR CONSIDERATION AT THE NEXT COUNCIL MEETING. UM WE ARE ALSO IN THE PROCESS OF RELOCATING THE VETERANS MEMORIAL ITEMS MOVING THOSE TO A SAFE PLACE FOR STORAGE IN PREPARATION FOR DEMOLITION OF THE BUILDING. UH THAT WILL LIKELY BE HAPPENING TOWARDS THE END OF THIS MONTH. IF NOT EARLY OCTOBER. WE'RE RUNNING A LITTLE BIT BEHIND JUST BECAUSE OF THE RAIN. THAT'S BEEN, UM HERE. AND THEN THE SITE . FEASIBILITY EVALUATION IS ALSO IN PROGRESS. PLAYGROUND REPLACEMENT PROGRAM. WE HAVE 25 PLAYGROUNDS THROUGHOUT THE CITY DIVIDED INTO THREE PACKAGES. UM WE HAVE MADE IT THROUGH THE FIRST PACKAGE AND ALMOST THE SECOND PACKAGE. WE HAVE ONE PARK REMAINING AND WE HAVE STARTED ON THE NEXT THREE THAT YOU CAN SEE HIGHLIGHTED THERE. UM, THE FIRST THREE WITHIN PACKAGE THREE. AND THE IMAGES THAT YOU'RE SEEING HERE ARE COLUMN AND PV PARK. THESE WERE OF FIRST THE FIRST TWO WITHIN PACKAGE TOO. SO IF YOU HAVEN'T BEEN OUT THERE, I WOULD ENCOURAGE YOU TO GO EXPLORE. WE HAVE EMBRY, MONTGOMERY WATSON AND WIN ALL GETTING THE COMBINATION OF PLAYGROUND SPLASH PADS. RESTROOMS UM, COUNCIL RECENTLY APPROVED CONSTRUCTION AWARD OF THIS AND CONSTRUCTION HAS ACTUALLY STARTED. UM ON EMBRY. WE'RE ANTICIPATING THAT THE SPLASH PADS WILL WRAP UP BY NEXT SPRING, JUST IN TIME FOR SUMMER. WITHIN OUR TRAIL DEVELOPMENT [00:15:06] PROGRAM. UM THERE'S LOTS HAPPENING AS YOU CAN SEE, THERE'S UM TRAILS WITHIN VARIOUS PHASES BETWEEN DESIGN, INITIATING DESIGN AT DUCK CREEK CENTRAL, WHICH HAS TWO PHASES OF RECORDING PARK THAT'S ACTUALLY UNDER CONSTRUCTION WITH ROGUE ODEN. AND THEN THE SEGMENT THREE THAT CONNECTS RICK ODIN UP TO CENTRAL DESIGN IS UNDERWAY FOR THAT AS WELL. AND SOME OF THE PARKS PROGRAMS THAT WE DON'T TALK ABOUT, UM IN OUR QUARTERLY UPDATES, BUT I WANTED TO HIGHLIGHT JUST BECAUSE THERE'S A LOT OF ACTIVITY HAPPENING WITHIN OUR PARKS RIGHT NOW. SO UM, A LOT OF THESE ARE GETTING PREFABRICATED BUILDINGS WITH RESTROOMS, CONCESSIONS. STORAGE UM, SO WE'VE COMPLETED THAT WORK AT CENTRAL AND THEN ALL IBAN HOLFORD AND, UM, BRADFIELD THAT'S OPENING IN FALL. I THINK TWO OF THOSE ARE OPENING END OF THIS MONTH AND THEN ONE COMING IN OCTOBER. UM THERE'S ALSO A LOT HAPPENING IN TERMS OF IMPROVEMENTS TO PARK ROADS AND PARKING AT THOSE LOCATIONS. UM WE'VE COMPLETED THE WORK AT DUCK CREEK ALBANIAN DOT CREEK. GREENBELT. GRANGER WRECK COLUMN. UM EMBRY TINSLEY, BILL CODY OR ALL COMING SOON. AND THEN CONSTRUCTION WILL BE STARTING SOON AT GATEWOOD CENTRAL PARK BASEBALL, UM AND THEN SERPENT SWIM WILL COME IN THE FUTURE ALONG WITH WITH THAT FACILITY. RECENTLY WE HAVE STARTED CONSTRUCTION AT THE GATE WOULD PAVILION HERE'S SOME CONCEPTUAL RENDERINGS THAT COUNCIL MAY NOT HAVE SEEN BEFORE. UM BUT THAT CONSTRUCTION IS UNDERWAY. WE ANTICIPATED WRAPPING UP BY SUMMER OF 23. UM THIS INCLUDES RENOVATIONS TO THE PAVILION, REPLACING THE PARKING LOT. ADDRESSING SOME ACCESSIBILITY PATHWAYS AS WELL AS ADDING AN ACCESSIBLE RESTROOM IN THE AREA. NEXT UP. WE HAVE HOLLABAUGH RECREATION CENTER. SO AT THE LAST COUNCIL MEETING APPROVED THE SECOND CONSTRUCTION CONTRACT FOR THIS PROJECT. UM WE ARE CELEBRATING THIS GROUNDBREAKING AS WELL. ON SEPTEMBER 29TH. UM THIS FACILITY IS NOW CLOSED TO THE PUBLIC AND PREPARATION FOR RENOVATIONS. I BELIEVE IT CLOSED AUGUST 26 SO EXCITING THINGS ABOUT TO HAPPEN HERE. RIGHT BEHIND IT. WE HAVE HOLFORD RECREATION CENTER. IT IS IN THE FINAL STAGES OF DESIGN. WE ANTICIPATE GOING OUT FOR BID. BY THE END OF THIS YEAR, THIS FACILITY WILL BE CLOSING TO THE PUBLIC ON SEPTEMBER. 30TH IN PREPARATION FOR THE RENOVATIONS. UM. ONCE THE FACILITY IS CLOSED, WE WILL BE YOU'LL SEE THE DEMO ACTIVITY AND THEN NEW CONSTRUCTION WILL START EARLY NEXT YEAR. THE SURF AND SWIM AND AQUATIC FACILITY. UM WE KNOW THIS HAS BEEN A DESTINATION FOR MANY FAMILIES FOR DECADES. UM AND IT HAS BEEN WELL LOVED. AND IT IS NOW TIME FOR AN UPDATE COUNCIL RECENTLY APPROVED THE DESIGN CONTRACTS SO THAT HAS STARTED. UM. AND WE DO ANTICIPATE THAT IT WILL, UM THAT DESIGN WILL CONTINUE FOR THE NEXT YEAR. CENTRAL LIBRARY WERE ABOUT 50% OF THE WAY THROUGH DESIGN, AS I MENTIONED COUNCIL IS GOING TO BE SEEN. UM, A CONSTRUCTION CONTRACT THIS FALL FOR SOME MATERIALS PURCHASES, AND THEN THERE WILL BE A SECOND CONSTRUCTION CONTRACT COVERING THE REMAINING OF IT IN THE SPRING. WE ALSO HAVE WALNUT CREEK BRANCH LIBRARY. UM WE'RE ABOUT 60% OF THE WAY THROUGH DESIGN ON THIS FACILITY. WE ANTICIPATE GOING OUT FOR BID IN THE SPRING. UM AT THIS PARTICULAR POINT IN TIME, WE'RE REACHING A POINT ON THE PROJECT WHERE WE NEED SOME DIRECTION FROM COUNCIL ON THE NAME OF THE FACILITY, WHETHER OR NOT COUNCIL WISHES TO PURSUE AN ALTERNATE NAMES. SOME OF WHAT I'VE HEARD IS WALNUT CREEK BRANCH LIBRARY, ITS EXISTING NAME. UM AND POSSIBLY WEST GARLAND BRANCH LIBRARY, WHICH ALIGNS WITH THE NAMING OF THE OTHER BRANCHES. SO UM, AT THIS POINT, I'M GOING TO PAUSE GET SOME DIRECTION FROM COUNCIL IF THAT'S SOMETHING THAT OKAY. YOU WISH TO PURSUE. COUNCILOR RIVERA. MM. I WOULD LIKE TO HAVE IT. THE WAY IT IS. BECAUSE THE CREEK GOES RIGHT [00:20:01] THROUGH THERE. WALNUT CREEK LIBRARY. YOU CAN SAY WEST WALNUT. GREAT LIBRARY, BUT I LIKE TO KEEP IT THE WAY IT IS. IS THERE. UH, OH, GO AHEAD. MAYOR AND COUNCIL. WE DON'T HAVE TO HAVE AN ANSWER TONIGHT. WE KNOW WE JUST KIND OF BROUGHT IT UP TO YOU. WE JUST WANTED TO PUT IT ON YOUR RADAR. UM AND GET YOUR FEEDBACK AND KIND OF GUIDANCE. AS WE MOVE FORWARD WITH THIS PROCESS AGAIN. WE DON'T HAVE TO HAVE ANY KIND OF DECISION TONIGHT. IT'S JUST ONE OF THE THINGS THAT CAME UP WHEN WE WERE GOING THROUGH OUR MASTER PLAN AND LOOK AT IT, AND YOU MAY REMEMBER SOME OF THE NAMING SOME OF THE LIBRARIES OF FACILITIES. AND MAKE SURE WE WERE CLEAR AND CONCISE WITH COUNCIL. UM AND AGAIN. WE JUST WANTED TO GET IT ON YOUR RADAR KNOW THAT THIS WAS COMING AND THEN? ULTIMATELY OF COURSE, GET A DECISION FROM YOU AS WE MOVE FORWARD WITH THE KEEPING IT THE SAME NAME OR NAMING IT SOMETHING ELSE. OKAY? ALL RIGHT. YOU KNOW FOR WHAT? IT'S WORTH SITTING HERE TONIGHT? I HAVE NO PROBLEM CONTINUING ON WITH THE WALNUT CREEK BRANCH NAME. I DON'T. IT HASN'T CAUSED US ANY DIFFICULTIES IN ALL THESE MANY YEARS AND I DON'T SEE IT DOING THAT IN THE FUTURE. SO ALRIGHT. WE'LL CIRCLE BACK TO THAT LATER DAY. THANK YOU. AND I THINK THE LAST PROJECT I HAVE IS THE STREET DEPARTMENT FACILITY DESIGN IS UNDERWAY. WE ANTICIPATE WRAPPING THAT UP, UM THIS FALL AND THEN WE'LL START BIDDING FOR CONSTRUCTION EARLY NEXT YEAR. JUST AS A REMINDER YOU CAN STAY UP TO DATE ON ALL OF OUR PROJECTS THAT BUILD GARLAND .COM. AND WITH THAT, I WILL OPEN IT UP TO ANY QUESTIONS THAT COUNCIL MAY HAVE. VERY GOOD. COUNCILOR WILLIAMS. THANK YOU, MAYOR. THANK YOU, MA'AM FOR THAT UPDATE YOU'RE WELCOME. YOU TOOK AWAY MY FIRST QUESTION. BEEN AROUND. THAT MEANS YOU'VE BEEN AROUND A WHILE. SO YOU DID WELL. JUST A COUPLE OF COUPLE OF THINGS. UM IS ANDY HERE? LISTEN, OKAY? NO IT WAS HERE. HE'S TRYING TO HIDE. HE'S TRYING TO HIDE OVER THERE. UM JUST ONE QUESTION ANDY ON ON THE SENIOR CITIZEN DESIGN. AND FEASIBILITY STUDY. CAN YOU BRIEFLY? TELL ME WHAT THE SEQUENCE HOW IS I KNOW WE'RE STARTING DESIGN. IT'S A DESIGN GOING TO BE SITE NEUTRAL. CAN YOU KIND OF CLARIFY HOW THAT PROCESS AS WE MOVE FORWARD WITH THAT, AND I'LL TRY TO SUMMARIZE HIS BEST MY UNDERSTANDING OF COUNCILS DIRECTION AT THE LAST TIME. SO UH, IN OCTOBER, YOU'LL SEE THE CONTRACT FOR APPROVAL FOR THE DESIGN CONTRACT ITSELF. UM AND THEN FROM THERE THERE, STEP ONE WOULD BE TO EVALUATE THE TWO SITES THAT WERE THAT WE WERE DIRECTED TO EVALUATE EXISTING AND THEN THE OTHER ONE. THEY WILL DO A HIGH LEVEL ANALYSIS OF FEASIBILITY OF THOSE TWO SITES FROM THERE. WE CAN GET DIRECTION FROM COUNCIL. ON THIS FINAL LOCATION, AND THEN FROM THERE, WE WOULD DESIGN SITE SPECIFIC. OKAY SO THEY WOULD DO THE REFINING AT THAT POINT? YES, SIR. FOR SITE SPECIFIC, CORRECT . OKAY, ALRIGHT. OKAY THAT'S THAT'S WHAT I NEED TO KNOW. AND SINCE YOU WERE THERE AH! SERVANTS WILL. FIRST I WANT TO THANK YOU FOR USING BUBBLEGUM AND BAILING WIRE. YEAH GET US THROUGH THIS PAST SUMMER BEING VERY GENEROUS IN DESCRIBING ITS CURRENT. YES, SHE WAS. SHE WAS BEING VERY YOU KNOW, BUT LITERALLY AND IN OUR OUT THERE AND THEN HE LITERALLY USED WIRE AND TAPE AND GLUE AND WHATEVER WE COULD FIND OUT THERE, SO INDIA REALLY APPRECIATE. YOU YOU , YOU YOU'RE DOING THAT. NOW THAT TELL ME AGAIN ABOUT. THAT IS DESIGNED. WHAT'S WHAT'S A TARGET AGAIN FOR DESIGN. YOU KNOW, I'M NOT EVEN GETTING TO CONSTRUCTION. BUT YOU KNOW, I GET THIS ASK, YOU KNOW WHAT WE WENT THROUGH THIS SUMMER. AND WE SURVIVED IT. THANKS TO YOU AND YOUR TEAM. BUT CAN YOU TALK A BIT ABOUT PERMITTED FOR THE PUBLIC? AFTER DESIGN. WHAT SORT OF THE STEPS INVOLVED. AND GETTING US AH TO A RIBBON CUTTING STAGE. UM I'M SURFING SWIM BECAUSE I KNOW THESE COUNTER KNOWS THIS FACILITY SHOULD NOT DISUSED REGARDING RESIDENCE. I HAVE GOOD FOLKS FROM SIDEHILL SOTO AS FAR AWAY AS WALKS THE HATCHET WHO BRING THEIR FAMILIES INTO GARLAND. DO USE THIS FACILITY. SO THIS IS A REGIONAL FACILITY, NOT A CITY FACILITY. SO ANY, CAN YOU CAN YOU BRIEFLY SETTLED? WALKED THROUGH THAT PROCESS. I BEST FOR MEMORY, AND MAYBE BLOWER CAN HELP ME A LITTLE BIT. THERE'S ONLY HOW MANY 112 GOING ON. SO I [00:25:03] BELIEVE THE DESIGN PHASE IS PROBABLY 12 TO 14 MONTHS OF DESIGN. AND THEN FROM THERE, YOU'VE GOT THE BIDDING AND PROCUREMENT AND THEN 18 MONTHS OF CONSTRUCTION IS PRETTY TYPICAL. IT'S A KIND OF A AQUATICS IS SOMEWHAT COMPLEX AND TEDIOUS, SO IT MIGHT BE A LITTLE LONGER, BUT I DON'T I DON'T REMEMBER THE EXACT PROPOSAL TIMELINE ON THAT. BUT WE WILL GO THROUGH THE DESIGN WITH THE BUDGET AND THE MASTER PLAN IS A GUIDELINE AND THEN COME OUT WITH A PLAN THAT GOES TO BRINGS BACK TO COUNCIL AND LIKELY PARK BOARD WILL SEE IT AS WELL FOR FINAL APPROVAL, AND THEN WE'LL START CONSTRUCTION. OKAY OKAY. AND I'VE BEEN TALKING ABOUT THE 2024 . SO AM I STILL AM I STILL SAFE? THAT'S THAT. TWO YEARS AFTER MAYBE BEYOND, BUT I DIDN'T WANT TO GO. RIGHT NOW. IT'S LOOKING LIKE THE FACILITY WILL BE CLOSED FOR TWO SUMMERS. 23 SUMMER 24, RIGHT. AND IT'S AN IT'S A TIGHT SCHEDULE, BUT IT'S WE'RE LOOKING AT OPENING SUMMER OF 25 25. OKAY, ALRIGHT. OKAY THANKS. THANKS SO MUCH. I SAID I'VE GOTTEN THAT QUESTION, YOU KNOW, AND THAT I'M VERY HESITANT TO THROW OUT DATES BECAUSE PEOPLE REMEMBER THAT HE USED NOW, YOU SAID SO. I'M VERY HESITANT. ALWAYS CLEARED WITH ANDY FIRST, YOU KNOW SOMETHING I SAID, AND HE SAID IT, OKAY, BUT THANKS, ANDY. FOR THAT HELP ON THAT. THANK YOU. THANK YOU, MAN. REMEMBER HEDRICK. THANK YOU, MR MAYOR. QUESTIONS ON THE ROAD CONSTRUCTION PROJECTS. AND OF COURSE, AN ENGINEER WANTS TO TALK ABOUT THE ROAD CONSTRUCTION COULD TALK MORE ABOUT THE DRAINAGE PROJECTS TO AND ON THE ROADWAY HOLFORD ROAD. YOU SAID SEGMENT A AND SEVEN B WILL BOTH BE STARTING INSTRUCTION IN SPRING 2023. WILL THERE BE A NECESSITY TO SHUT THE ROAD DOWN PULLEY AND HAVE DETOURS AT THAT AREA. SO IF I IF I SAID THAT I APOLOGIZE. SEGMENT A IS SLIGHTLY AHEAD OF SEGMENT BE SO CONSTRUCTION SEGMENT A WOULD BE SPRING WE WON'T BE STARTING BIDDING ON SEGMENT BE UNTIL THE SPRING, SO YOU'LL SEE A LITTLE BIT OF LAG THERE. WE ARE NOT YET TO THE POINT OF KNOWING IF IT WILL BE A FULL CLOSURE. I HAVE NOT HEARD THAT SO FAR, SO I ANTICIPATE IT'S GOING TO BE SOMEBODY TOURING SOME ONE WAY, OKAY? AND SAME QUESTION ON THE BALL AND THEY CAN PROVE CAMPBELL IN 1 90. NORTH KOREAN WON 90 THOSE ARE MAJOR INTERSECTIONS WHERE WE HAVE TO SHUT THOSE DOWN AT ALL? DO YOU KNOW RIGHT NOW. I'M NOT HEARING COMPLETE CLOSURE . UM I WOULD ANTICIPATE IT WOULD BE KIND OF ONE LEG AT A TIME, BUT I CAN FOLLOW UP WITH THE TEAM AND GET SOME CLARIFICATION FOR YOU. THANK YOU. THANK YOU VERY MUCH, MR VERY GOOD, AND THAT'S A GOOD THE ESPECIALLY THAT CAMPBELL IN 1 90. QUARTER IS. EXCESSIVELY TRAVELED AT THIS POINT, SO I GUESS THAT'D BE A GOOD QUESTION. MAYOR PRO TIM MORRIS. THANK YOU, MAYOR. UM YOU HAD MENTIONED WITH THE SENIOR CENTER THAT WE'RE IN THE PROCESS OF MOVING THE VETERAN MEMORIAL GARDEN. UM. PRODUCTS. I'M LOSING. THINGS WE HAVE IN THERE IN THE GARDEN, MOVING THEM AND PUTTING THEM IN STORAGE. I HAVE A LOT OF PEOPLE INTERESTED IN WHAT'S HAPPENING. WITH THE VETERANS MEMORIAL GARDEN AND WHAT'S HAPPENING WITH THE STUFF THERE. SO ARE UM, WHERE ARE WE STORING THEM? AND HOW. WHAT IS THAT PROCESS BECAUSE A LOT OF PEOPLE WANT TO MAKE SURE WE'RE TREATING IT ALL RESPECTFULLY BECAUSE A LOT OF THEM SPENT A LOT OF TIME AND MONEY. INVESTING IN THOSE THINGS NEED TO GET BACK WITH YOU ON THE EXACT LOCATION OF THE STORAGE. WE DO HAVE A UM, A SPECIALIST AND REMOVE THOSE THAT KIND OF SPECIALIZES IN MONUMENTS AND THOSE KIND OF THINGS BECAUSE THEY DO REQUIRE SPECIFIC CARE AND HANDLING TO BE REMOVED, TRANSPORTED AND STORED . SO THE EXACT LOCATION I'LL HAVE TO GET BACK WITH YOU ON THAT. OKAY WELL, THE SPECIALIST IN MONUMENTS UM THAT'S MORE IMPORTANT TO ME THAN THE EXACT LOCATION. MONUMENTS WAS THE WORD I WAS SEARCHING FOR COMING UP WITH IT, AND ADDITIONALLY WE DID TAKE A GREAT DEAL OF CARE ALSO BECAUSE SOME OF THOSE BRICKS ARE ARE AGING AND DIFFICULT TO READ. SO WE HAVE DOCUMENTED AND TAKING PHOTOS OF EVERY SINGLE ONE OF THEM AND THOSE THAT IF THEY WERE DIFFICULT TO READ, WE CAN WE CAN SCAN THEM AND IF WE NEED TO REPRINT THEM OR REVITALIZE THEM IN SOME WAY, WE CAN DO THAT. SO FROM THE STAFF AND THE CONTRACTOR'S STANDPOINT, THERE'S BEEN A GREAT DEAL OF CARE FOR THAT VERY REASON. OKAY WELL, IF YOU CAN, IF YOU CAN AFTERWARDS, FOLLOW UP WITH ME AND JUST GIVE THOSE KIND OF DETAILS. PEOPLE ACTIVELY ASKING, UM AND IT WAS INTERESTING TODAY. I ACTUALLY I HAD A DAY IN THE OFFICE AND I HAD A CONSTITUENT COME BY SPECIFICALLY TO DEMAND THAT WE PUT RESTROOMS ON ON THE DOWNTOWN SQUARE. AND I SAID SURPRISE. SO I WISH I HAD HAD THE SLIDE SHOWING IT. IT WASN'T IN THE DECK THAT WENT OUT TO US. BUT UM , ANYWAY, I'M GLAD THAT WE'RE [00:30:05] MOVING SO QUICKLY AND THAT THAT WILL SOON BE REAL REALITY. ANOTHER CONCERN THAT I HAVE HEARD ADDITIONALLY, UM BECAUSE OF WE HAVE HOMELESS PRESENCE ON THE DOWNTOWN SQUARE AND THAT HAS BEEN A PROBLEM FOR SOME OF OUR RESTAURANTS AS FAR AS RESTROOM USED, UM, CAN YOU SHARE WITH THOSE RESTROOMS? THE UM, THE LOCKING SYSTEM, THE CHECKING JUST THE SECURITY THAT WILL BE IN PLACE FOR THE PUBLIC TO KNOW. SURE LIKE ALL OF OUR PREFABRICATED RESTROOMS THAT WE USE, THEY HAVE A TIME LOCK SYSTEM ON THEM SO WE CAN ADJUST THAT. BASED ON WHAT WE SEE THE PATTERNS OF THE BEST USE ARE SO AT A CERTAIN TIME OF NIGHT, THEY WILL LOCK AND THEY WILL REOPEN IN THE MORNING. WHATEVER WE DESIGNATE, UM SHOULD YOU BE INSIDE. WHEN THAT GOES OFF, THERE'S A BUTTON THAT LETS YOU OUT SO THAT WE'LL MAKE SURE EVERYONE UNDERSTANDS THAT, UM, PRETTY PRETTY IMPORTANT, SO, SO WE'LL MONITOR THOSE. AND AGAIN WE DO WORK WITH PD, UM, N P. O S FOR THOSE VARIOUS AREAS AND IF WE DO HEAVY ISSUES. LIGHTING IS AN IMPORTANT COMPONENT, SO THERE'S LIGHTING ON ALL SIDES OF THE BUILDING AS WELL AS IN THE IN THAT AREA AS WELL. SO WE WILL WORK VERY CLOSELY WITH PD TO KIND OF KEEP AN EYE ON WHAT GOES ON THERE. BUT THAT'S HOW THE LOCKING MECHANISM WORKS. WONDERFUL ALRIGHT. THANK YOU SO MUCH. THANK YOU, MAYOR. CANCER AND LOOK YES. HOW LONG DO YOU ANTICIPATE CENTRAL LIBRARY BEING CLOSED? IS MUCH AS I TRY TO KEEP ALL OF THESE PROJECTS STRAIGHT. CENTRAL LIBRARY'S LOOKING ABOUT 12 14 12 TO 14 MONTHS AND THAT CONSTRUCTION IS TO BEGIN, UM, SPRING OF 2023. UM. IT SAID MATERIALS BEFORE THAT, BUT THAT'S NOT NECESSARILY SO THE CONSTRUCTION AWARD WILL BE IN THE SPRING, WHICH MEANS CONSTRUCTION PROBABLY WOULD START IN THE SUMMER, OKAY? AND THEN, UM, THERE'S SUPPOSED TO BE A LIBRARY KIOSK GOING INTO DOWNTOWN BY CITY HALL. DO YOU KNOW WHEN THAT WILL BE INSTALLED ? I DO NOT. BUT OKAY, JUST TO KIND OF, YOU KNOW, I JUST WANNA KNOW IF THOSE WILL BE KIND OF HAPPENING AT THE SAME TIME SO THAT PEOPLE HAVE ACCESS TO SOMETHING. I DO KNOW THAT THEY WERE GIVING CONSIDERATION, UM SO THAT IT WOULD BE OPERATIONAL BEFORE THE CLOSURE OF CENTRAL LIBRARY. THANK YOU. VERY GOOD. ANY FURTHER QUESTIONS. I SEE NONE OR THANK YOU. IT'S A GREAT UPDATE. UM AND YOU KNOW TO HEAR THAT YOU KNOW, WE'VE TAKEN 110 PROJECTS AND WE'RE THE THIRD ON EACH OF THEM. I THINK THAT IS FANTASTIC. UM, WHEN YOU WHEN YOU REALLY DO THE MATH AND LOOK AT THE CALENDARS AND THE CHALLENGES THAT WE'VE ALREADY ENCOUNTERED WITH THAT 1ST 3RD JUST TWO CONSTRUCTION ON SOME OF THESE THAT THAT'S A GREAT UPDATE, AND I APPRECIATE WHAT YOU'RE DOING. THANK YOU. AND THAT WILL MOVE US TO ITEM. FOUR BE HOME IMPROVEMENT INCENTIVE PROGRAM [4b. Home Improvement Incentive Program Parameters] PARAMETERS. PARAMETERS. YEAH. MM THAT SEEMED TO BE THE MOST OPERATIVE WORD SENTENCE. PARAMETER WANTED TO EMPHASIZE THAT ONE. DON'T WORK. OKAY GOOD EVENING. MY NAME IS SCOTT BOLLINGER. WHEN THE NEIGHBORHOOD RESOURCES MANAGER WITH THE CITY OF GARLAND I HAVE WITH ME. MY SUPERVISOR BECKY KING, THE MANAGING DIRECTOR OF COMMUNITY AND NEIGHBORHOOD DEVELOPMENT, AND WE ARE HERE TO TALK ABOUT THE HOME IMPROVEMENT INCENTIVE PROGRAM. THIS IS A FOLLOW UP FROM OUR AUGUST 15TH WORK SESSION THAT WAS PRESENTED IF YOU REMEMBER BY LAURA DE LA VEGA , A SENIOR PLANNER IN MY IN MY GROUPS AT A FANTASTIC JOB. AND SO SHE TALKED ABOUT THE CURRENT POLICY PARAMETERS. THE SOME OF THE NUMBERS, THE AVERAGE REBATE THE MAP OF PARTICIPATING PROPERTIES. THINGS LIKE THAT. BUT THE BULK OF THE DISCUSSION WAS AROUND THE CONSIDERATION OF THE APPRAISED VALUE. UM AS A REMINDER WHEN WE TALK ABOUT THE APPRAISAL VALUE CAP, WHICH IS CURRENTLY 200,000. THAT INCLUDES THE LAND, PLUS THE IMPROVEMENT VALUES ON THE D CAT WEBSITE THAT THEY LABEL IT AS MARKET VALUE. BUT IT'S THE LAND PLUS THE IMPROVEMENT CAPPED AT 200,000 FOR THE CURRENT PROGRAM. EXCUSE ME, SO AH, WHEN YOU RAISE THE CAP FROM 1 75 TO 200,001 OF THE [00:35:07] THINGS THAT DID WAS KEPT ABOUT 50% OF THE PROPERTIES AND GARLAND SINGLE FAMILY ATTACHED PROPERTIES IN GARLAND ELIGIBLE TO PARTICIPATE IN HIP. IN ORDER . IF YOU WANTED TO KEEP THAT STEADY, YOU WOULD HAVE TO INCREASE THE APPRAISED VALUE CAP TO 250,000. THAT'LL GET YOU AT ROUGHLY 47% OF THE APPRAISED VALUE PROPERTIES TO BE ELIGIBLE . ANYTHING BELOW THAT WE GET YOU LOWER AND WE'LL GO INTO A LITTLE BIT MORE DETAIL ABOUT HOW THAT SCALES BUT AS WE PRESENTED LAST TIME IN ORDER TO HOLD THAT STEADY IF YOU WANTED TO HOLD THAT STUDY, YOU HAVE TO RAISE THE APPRAISED VALUE CAP BY 250,000. BECKY IS GOING TO DISCUSS, UM, THE. THE EFFECT OR THE SPECTRUM OF SERVICES IN JUST A MOMENT. BUT THIS IS BROKEN DOWN HERE. WHERE THE 225,000 IF YOU RAISED THE CAP TO THAT YOU HAVE 32% OF AVAILABLE AVAILABLE PROPERTIES. AND IF YOU RAISE IT TO 250,000, THAT'S THAT WERE THAT 47% COMES FROM. EVEN IN COUNCIL. SO AT THE AUGUST 15TH MEETING, THERE WERE A COUPLE OF THINGS THAT YOU HAD ASKED FOR US TO COME BACK WITH TO BETTER INFORM YOUR DECISIONS ABOUT THE HOME IMPROVEMENT INCENTIVE PROGRAM, AND ONE OF THOSE WAS A LIST IN OVERVIEW OF OTHER EXISTING HOME IMPROVEMENT ASSISTANCE PROGRAMS THAT WE HAVE AVAILABLE IN THE CITY. SO ON THE SCREEN HERE. TAKE OFF MY GLASSES SO I CAN READ. HMM YOU WILL SEE WE HAVE THREE DIFFERENT TYPES OF IMPROVEMENT PROGRAMS FOR HOMES IN THEIR PROPERTIES. UM THE FIRST ONE WILL TALK ABOUT IS WHAT WE'RE GOING TO CALL FROM THIS POINT FORWARD THE HOME REPAIR PROGRAM. YOU MAY KNOW IT AS THE MINOR REPAIR PROGRAM, THE EMERGENCY REPAIR PROGRAM OR THE HOME REHABILITATION PROGRAM OR EVEN THE G HFC REHAB PROGRAM. AND SO WHAT? AS OF OCTOBER 1ST IF, IF COUNCIL WILL RECALL IN THE MOST RECENT BUDGET WE KIND OF TOOK THOSE DELINEATIONS AWAY AND JUST COLLAPSED INTO ONE PROGRAM TO STREAMLINE THIS FOR OUR APPLICANTS. UM SO NOW AN APPLICANT DOES NOT NEED TO READ THROUGH OUR VARIOUS PROGRAMS AND TRY TO FIGURE OUT WHICH ONE THEY WANT TO APPLY FOR. THEY'LL JUST BE ONE APPLICATION. IT'S THE HOME REPAIR PROGRAM AND THEN STAFF ON THE BACK SIDE WILL LOOK UM AT WHAT'S NEEDED AT THE PROPERTY AND WILL DECIDE HOW TO PROCESS THAT SO. REGARDLESS OF WHICH, UM. HIDE BUCKET YOU FALL INTO, OR G HFC. I'VE NOTICED MR GIBBONS IS WITH US TONIGHT. UM. THE GOAL OF THOSE PROGRAMS AS WE UNDERSTAND IT IS TO ALLOW VULNERABLE POPULATIONS TO STAY IN THEIR HOMES. SO THAT THAT TIER OF PROGRAM IS AND AS WELL TO PREVENT SEVERE DETERIORATION OF THE HOUSING FOR THE REST OF THE NEIGHBORHOOD. SO THE KINDS OF REPAIRS THAT ARE ALLOWED AND THESE PROGRAMS FOCUS ON THE LIVABILITY AND INTEGRITY OF THE HOME, SO IT'S GOING TO BE THINGS LIKE LIFE SAFETY IMPROVEMENTS. H V A C ROOF ELECTRICAL UM, STRUCTURAL TYPE ISSUES. WE DO HAVE SOME FLEXIBILITY WITH G HFCS MONEY THAT WE DON'T HAVE WITH HUD. AND SO SOMETIMES WE WORE HOUSE THAT HAS SOME OF THOSE STRUCTURAL ISSUES THEY ALSO HAVE, YOU KNOW, MAJOR EXTERIOR. RIGHT ON THE HOME OR, YOU KNOW, PAINTING NEEDS OR WHATEVER ELSE YOU CAN COME UP WITH. AND UH, WE TYPICALLY WILL JUST CALL UM, THE EXECUTIVE DIRECTOR OF THE G HFC AND SAY, HOW DO YOU FEEL ABOUT THIS? AND WE APPRECIATE THAT PARTNERSHIP AND THAT THAT ALSO ALLOWS US TO HANDLE THOSE CASES WHERE YOU KNOW HUD'S RULES ARE VERY STRICT. AND G HFCS ARE PRACTICAL . SO OCCASIONALLY WE HAVE THOSE CASES THAT ARE BORDERLINE. THEY JUST DON'T QUITE CHECK EVERY BOX FOR HUD. UM BUT THE HFC FUNDING ALLOWS US TO TACKLE THOSE PROPERTIES. UM THE HOME REPAIR PROGRAM. THERE'S NO MATCH WITH THOSE. WE TYPICALLY CAP THAT AT 25,000. THAT IS A STREET HUD RULE. LITTLE MORE FLEXIBLE WITH THE HFC AND YOU CAN SEE HOW ARE FUNDING BREAKS OUT THERE. UM THIS YEAR? IT'S 600. WHEN I SAY THIS YEAR, THEY'RE NOT EXACTLY LYING, G HFC THE CALENDAR YEAR AND HUDSON FISCAL YEAR, BUT UM ANYWAY, SO MOVING ON TO THE NEXT YEAR OF PROGRAM IS THE CODE CARES PROGRAM. AND THIS IS FUNDED BY G. HFC ALLOWING US TO [00:40:03] BRING IN EXTERNAL CONTRACTORS TO THE FOCUS OF THIS PROGRAM IS REALLY AGAIN TO HELP VULNERABLE POPULATIONS IN CORRECTING CODE VIOLATIONS, SO IT'S VERY LASER FOCUSED ON CODE VIOLATIONS AND CORRECTING THOSE WHEN THEY GET A NOTICE OF VIOLATION. THOSE COME TO US GENERALLY AS REFERRALS FROM THE CODE COMPLIANCE OFFICERS WHEN THEY RUN INTO HARDSHIP, KATE CASE THOSE ARE. AIMED AT LOW INCOME SENIORS DISABLED AND, UM, THERE IS NO MATCH ON THAT AS WELL. IT'S CAPPED AT 5000. FINALLY BRINGS US TO HIP. AND AS YOU'LL SEE ON THE SCREEN. I'VE SAID THAT THAT'S THE LOWEST 50% AND THEN PRINCE SEASON OR 30% OF HOME APPRAISALS, WHICH IS HOW YOU CURRENTLY QUALIFY FOR HIT. UM I USED 50% JUST BECAUSE WE'RE IN THE CURRENT BUDGET YEAR. THE CURRENT CAP, THAT'S THAT'S WHAT WE HAVE BEEN WORKING WITH. UM THE PURPOSE OF THIS PROGRAM IS TO ENCOURAGE OR INCENTIVIZE MAINTENANCE OF HOME EXTERIORS. IN AREAS OF TOWN WITH LIMITED ABILITY TO PAY FOR THEM. AND SO THAT IS, UM, IT HAVING IT BASED ON APPRAISAL INSTEAD OF INCOME MAKES IT MUCH EASIER TO ADMINISTER. IT MAKES IT MUCH EASIER FOR THE APPLICANT TO APPLY AS WELL, BECAUSE IT'S A PRETTY CLEAR CUT THRESHOLD BASED ON YOUR DECAYED APPRAISAL. VERSUS IF YOU PARTICIPATE IN THE HOME REPAIR PROGRAM, THERE'S AN EXTENSIVE PROCESS YOU HAVE TO GO THROUGH TO DO TO PROVE YOUR INCOME. SO THAT WOULD BE ANOTHER BIG DIFFERENCE. BUT THE BIGGEST DIFFERENCE IS THE FOCUS OF WHAT KINDS OF REPAIRS ARE ELIGIBLE. SO FOR HIP, ITS EXTERIOR, CURB APPEAL, KINDS OF IMPROVEMENTS, WINDOWS ROOF PAINT, TRIM EXTERIOR DOORS, DRIVEWAYS, FENCES AND OUTBUILDING REMOVAL. SO WITH THE AND THAT IS A 50% REBATE. WE REIMBURSE UP TO $10,000 AND THAT'S CURRENTLY FUNDED AT 500,000. FROM THE CITY. VERY GOOD. THANK YOU, BUT THAT PROVIDE YOU SOME SORT OF CONTEXT WHERE HIP FALLS AND SOME OF THESE OTHER SERVICES, SOME OF THE SLIDES THAT FOLLOW HERE OR WHAT I BELIEVE MEET THE INFORMATION REQUESTS THAT YOU HAD AT THE LAST VERBAL BRIEFING ON AUGUST 15TH. THIS IS THE MAP THAT WE SHOWED YOU LAST TIME OF PARTICIPATING PROPERTIES BY THEIR BY THEIR PROGRAM YEAR. WE JUST ADDED THE CDBG ELIGIBLE AREAS TO THIS MAP AND JUST GENERALLY, WHICHEVER, WHICHEVER PROGRAM YOU'RE YOU'RE IN IT FALLS OUT ABOUT 50 50. THESE ARE ACTUAL PROGRAM PARTICIPANTS. THERE ARE SOME IN OUR CURRENT FY 22 YEAR THAT HAVEN'T GOTTEN THEIR REVIEW YET REBATE YET. THEY'RE STILL WORKING THROUGH THE PROCESS, BUT GENERALLY YOU CAN SEE THAT IT'S BEEN ABOUT 50 50 OF HOMES THAT ARE IN CDBG ELIGIBLE AREAS VERSUS ONES THAT ARE NOT IN EVERY PROGRAM YEAR. THIS MAP SHOWS THE SINGLE FAMILY ATTACHED PROPERTIES THAT ARE UNDER 200,000. THAT HATCHED AREA IS THE CDBG ELIGIBLE AREAS. THIS WILL BE IN TABULAR FORM IN A COUPLE MORE SLIDES. BUT THIS JUST GIVES YOU A VISUAL REPRESENTATION OF WHERE THOSE PROPERTIES ARE THAT ARE UNDER 200,000, AS YOU MIGHT EXPECT. IF YOU INCREASE THAT TO 225,000 UM , THE AREAS WHERE THEY WERE GET DARKER AND THEN THE OTHER AREAS START SHOWING UP THROUGHOUT THE CITY. AND WITH 250,000 YOU HAVE A MUCH BROADER RANGE BROTHER COVERAGE ACROSS THE CITY BY DOING THAT THAT IS ALL IN THIS TABLE HERE. BUT WHAT I'D LIKE TO POINT OUT SPECIFICALLY IS THAT I GUESS WOULD BE THE FIFTH ROW. YOU CAN SEE. OF ALL ALL SINGLE FAMILY DETACHED PROPERTIES IN GARLAND ABOUT 57% ARE OUTSIDE OF CDBG ELIGIBLE AREAS CURRENTLY WITH 43% BEING INSIDE. AS YOU START IMPOSING THOSE APPRAISED VALUE CAPS. YOU CAN SEE HOW THAT CHANGES THAT NUMBER. SO THE ONE JUST TO THE RIGHT OF 56.84 IS, UM OUTSIDE OF CDBG ELIGIBLE AREAS AND ALSO 200,000. UNDER 200,000 APPRAISAL, YOU CAN SEE THAT DROPS DOWN TO 4. THAT CONTINUES ON THE BIGGEST GAP BEING AT THE FAR RIGHT COLUMN, THE 250,000 OR UNDER THAT THEY'RE THE BIGGEST DIFFERENCE. THERE IS 13% WITH 30% BEING INSIDE AND 17% BEING OUTSIDE AND JUST A REMINDER THAT BOTTOM RIGHT NUMBER. THAT'S THAT 40% I MENTIONED EARLIER THAT IF YOU HAD IF YOU MADE IT TO 250,000 THEN 47% OF ALL PROPERTIES CITYWIDE WOULD BE ELIGIBLE. SO THESE ARE SOME OF THE OPTIONS THAT WE DISCUSSED LAST TIME KEEPING THE CAP AT 200,000 THAT WOULD MAKE 17 FOR ABOUT 17% SINGLE FAMILY DETACHED PROPERTIES ELIGIBLE, RAISING IT [00:45:05] TO 225 WOULD RAISE WOULD MAKE 32% ELIGIBLE AND 250,000 THAT 47% 1 THING I'D LIKE TO NOTE IS THAT THE BOTTOM THERE SOMETHING YOU MAY CONSIDER IS OF COUNSEL WANTS A TARGET OF PERCENTAGE OF HOMES THAT ARE ELIGIBLE. YOU MAY JUST WANT TO SET THAT TARGET AND THEN WE CAN ADJUST THAT VALUE EVERY YEAR. SO RATHER THAN TALKING ABOUT THE SPECIFIC APPRAISED VALUE CAP ANNUALLY, WE COULD JUST SAY, WELL, WE WANT THIS PERCENTAGE OF PROPERTIES TO BE ELIGIBLE EVERY YEAR, AND THEN WE'LL CALCULATE WHAT THAT IS. AND OF COURSE FORM YOU. WHAT THAT WHAT THAT NUMBER IS ANNUALLY. SOMETHING TO CONSIDER. INTRODUCING CDBG ELIGIBLE CRITERIA. UM A COUPLE OF WEEKS. WE CAN WE CAME WITH A COUPLE IDEAS HERE. ONE IS PERHAPS RESERVING A PERCENTAGE OF THE HIP FUNDING TO CDBG ONLY AREAS SO FOR EXAMPLE, UM, WE HAVE 500,000 IN HIP ALLOCATED FOR THIS BUDGET YEAR. THIS. THIS EXAMPLE TO A WOULD BE JUST SPLITTING THAT IN HALF, MAKING 250,000 AVAILABLE FOR JUST CDBG 250,000 AVAILABLE FOR 90 B G. UM AND THEN IF WE'RE AS WE'RE GOING THROUGH THE PROGRAMS ARE THE PROGRAM YEAR. IF ONE OF THOSE IS LAGGING BEHIND, WE CAN SHIFT FUNDING FROM ONE TO ANOTHER. THAT'S THAT'S ONE OPTION, OR YOU CAN JUST KEEP IT AS IT IS UNTIL IT UNTIL IT GETS USED UP. BUT THE IDEA HERE IS THAT IT WOULD BE YEAH, I THINK IT WOULD BE BASICALLY SEAMLESS TO THE RESIDENT. THEY WOULD STILL JUST APPLY AS THEY NORMALLY WOULD. AND THEN WE CHECK TO SEE THEIR CDBG ELIGIBLE CRITERIA AND THEN PUT THEM IN THE RIGHT BOX. SO THAT'S ONE ADVANTAGE TO THIS ONE. THERE'S ONE DISADVANTAGE I'LL GET TO IN JUST A SECOND. TO BE WOULD BE PERHAPS CREATING A PERIOD OF TIME. I JUST GAVE THE EXAMPLE OF 90 DAYS. IT COULD BE ANYTHING WHERE ONLY APPLICATIONS THAT ARE IN THOSE AREAS WOULD BE ACCEPTED. UM AND WE WOULD EITHER DENY OR CREATE A BACKLOG OF AREAS THAT OF APPLICATIONS THAT ARE NOT IN CDBG ELIGIBLE AREAS. UM THAT THAT CREATES A LITTLE BIT TRICKY SITUATION WITH THE BACKLOG, ESPECIALLY IF YOU CREATE A BACKLOG AND THAT THEY'RE WAITING FOR THAT DEADLINE TO HIT. IT'S MORE THAN LIKELY THAT WE'RE NOT GONNA BE ABLE TO GET TOO MANY OF THOSE IN THAT BACKLOG. AND WHAT'S THAT ONCE THAT DEADLINE HITS BUT ALSO THE CONTRACTOR ESTIMATES ARE NOT USUALLY GOOD FOR LONGER THAN 30 DAYS. SO IF THEY'RE WAITING FOR THAT DEADLINE IS SORT OF TRICKY TO GET THE CONTRACTOR ESTIMATE AND THEN IT'S ONLY GOOD FOR 30 DAYS, SO TIMING IT WITH THE APPLICATION DATA WHEN THEY CAN'T APPLY IF THEY ARE NOT IN CDBG ELIGIBLE AREA JUST CREATES A LITTLE BIT OF A OF A HASSLE THERE FOR THEM, BUT, UM AS AS BECKY MENTIONED THE, UH, HIP DOES NOT VERIFY INCOME. IT'S NEVER BEEN A COMPONENT OF HIP THAT WE FOCUS ON PROPERTIES THAT NEED ASSISTANCE OR INCENTIVE. FOR RESIDENTS VERIFYING THEIR ELIGIBILITY FOR CDBG. THERE'S NOT A REAL EASY WAY TO DO THAT. RIGHT NOW. I THINK WE CAN FIGURE THAT OUT. BUT IF A RESIDENT SAID DO I LIVE IN A CITY BGL ELIGIBLE AREA, IF YOU GO TO HIDE GOOD LUCK, THAT'S ABOUT A 10 MINUTE EXERCISE. IF YOU KNOW WHAT YOU'RE LOOKING FOR. I TRIED IT EARLIER TODAY. UM WE CAN WE CAN, OF COURSE POST A MAP ON ON THE CITY WEBSITE SO THEY CAN LOOK IT UP THEMSELVES. BUT I'M JUST SAYING, AS OF TODAY, THERE'S NO EASY WAY TO DO THAT. COMMUNICATING THIS NEW CRITERIA TO THE PUBLIC THAT CAN SOMETIMES CREATE CONFUSION. IT'S JUST, YOU KNOW, IT'S JUST SOMETHING THAT WE WOULD HAVE TO MANAGE. AS YOU CHANGED THE PROGRAM AND THE EXPECTATIONS OF IT. SOMETIMES THAT HAPPENS AND I MENTIONED ALREADY THE CONTRACTOR ESTIMATES BEING ONLY VALID FOR 30 DAYS. ONE LAST NOTE, WE TALKED LAST TIME ABOUT PROMOTIONAL STRATEGY. FOR HIM. I THINK OF HIP AND LIKE IN A SEVEN MONTH CYCLE, AS OPPOSED TO 12, JANUARY, JANUARY TO JULY JANUARY, WHEN THE APPLICATION WINDOW OPENS, BUT JULY, UM I FEEL LIKE I NEED TO GET ENOUGH INFORMATION FOR THE NEXT YEAR'S BUDGET REQUEST AND TO PRESENT TO YOU WHAT? HOW HOW THE HOW THE PROGRAM'S GOING SO I DON'T REALLY HAVE ALL THE WAY, 12 MONTHS. I REALLY NEED TO STOP IT AT AROUND JULY, SO IT'S REALLY A SEVEN MONTH CYCLE. SO WHAT THIS SUGGESTS, IS AN ESCALATING, UM COMMUNICATION STRATEGY BASED ON HOW HOW FUNDS ARE BEING EXPENDED THROUGHOUT THE YEAR. SO, FOR EXAMPLE, IF 28% IS NOT COMMITTED BY THE END OF THE SECOND MONTH, WE WOULD START STEPPING UP BOTH THE FREQUENCY AND EXPANDING THE CHANNELS BY WHICH WE ARE COMMUNICATING. THEN BY THE END OF THE THIRD MONTH, WE SHOULD BE 42% OF THE WAY THROUGH THE FUNDING BEFORE NOT. THAT'S WHEN WE WOULD UM, PUBLIC EIGHT IN OR PUBLISHED IN GARLAND CITY PRESS. AND PAST EXPERIENCES ONCE IT'S IN THE CITY PRESS. IT'S GONE. THAT WOULD OCCUR IN THE FIFTH MONTH OF THE SEVEN MONTH CYCLE. HE WOULD IT WOULD PROBABLY, UM ONCE IT ONCE IT GOES IN THE CITY PRESS THAT'S USUALLY GONE. THAT'S THAT'S WHERE BEEN OUR EXPERIENCE SO FAR, SO YOU HAVE ANYTHING ELSE. I JUST WANT TO. THANKS THANK YOU. CITY COUNCIL [00:50:05] FOR YOUR CONSIDERATION ON THIS. THIS HAS BEEN GREAT. UM I IF WE DIDN'T SAY IT ENOUGH LAST TIME WE'VE WE'VE GOTTEN LOTS OF COMPLIMENTS FROM RESIDENTS AND THAT'S THAT'S DUE TO DUE TO YOUR DIRECTION ON THIS AND YOUR AUTHORIZATION OF THIS PROGRAM. THIS HAS BEEN REALLY GREAT AND ONE KIND OF MY PERSONAL NOTE IS THERE'S THIS HAS BEEN THIS IS A ZERO OR NEAR ZERO OPERATING COSTS OFFSET WE'VE BEEN ABLE TO ABSORB THIS AND NEIGHBORHOOD VITALITY WITHOUT ADDING SOFTWARE OR PEOPLE OR ANYTHING LIKE THAT . SO WHEN YOU WHEN YOU IMPLEMENT $500,000 TO HIP THEN REALLY $500,000 IS GOING TO HIP BECAUSE WE'VE BEEN ABLE TO DO THAT WITH OUR EXISTING RESOURCES. SO THAT'S WHAT I WANTED TO SAY. THANK YOU ALL. THANK YOU, MR MAYOR. GOT SOME QUESTIONS FOR YOU. DEPUTY MAYOR PRO TIM SMITH. THANK YOU, MAYOR. GREAT PRESENTATION, SCOTT. THANK YOU, UM YOU KNOW, BASED ON MY COMMENTS THE LAST TIME IT SEEMS LIKE MY CONCERNS HAVE ALREADY BEEN ADDRESSED ORGANICALLY AND THAT WE ARE GETTING A GOOD CHUNK OF THAT MONEY INTO CDBG AREAS, SO I'M NOT TOO CONCERNED ABOUT OVER COMPLICATING THE ADMINISTRATION OF THE PROGRAM BY ADDING IN THESE ADDITIONAL ARTIFICIAL WAIT TIMES AND TEARS AND THINGS LIKE THAT WOULD BE IN SUPPORT OF 50% OF FLOATING UH, AMOUNT FOR HOME VALUE MORE. TARGET THE LOWER 50% OF OUR HOME VALUES AND JUST THAT WAY. WE'RE NOT REDESIGNING THE PROGRAM EVERY YEAR, ALTHOUGH WE HAVE THE OPPORTUNITY TO IF WE WANTED TO. I THINK THAT'S ABOUT IT. THANK YOU, MAYOR. VERY GOOD. I AGREE. I MEAN, KEEPING THIS PROGRAM FLUID. IS ALSO GOING TO CUT DOWN ON A LOT OF THE DELAYS AND ETCETERA, SO MAY PROTEIN MORRIS. THANK YOU, MAYOR. UM. SO YEAH, LOOKING AT THE MAPS AND EVERYTHING WE ARE. WE ARE GETTING A PRETTY GOOD REACH INTO THE CDBG AREAS. UM HOWEVER, GIVEN ON THE GROUND RESPONSES IN MY DISTRICT FROM PEOPLE WHO ARE IN CDBG AREAS GREAT. MANY OF THEM HAVE NEVER HEARD OF THIS. AND I HAVE A FEW CONCERNS AND I HAD HAD TALKED WITH YOU. SCOTT ABOUT TRYING TO UTILIZE THE CITY PRESS FOR OUR MANY, MANY, MANY, MANY CITIZENS WHO DO NOT USE SOCIAL MEDIA. AND DON'T SEE ANY OF THESE WONDERFUL THINGS WE PUT OUT. THEY DON'T SEE IT. THEY DON'T HEAR ABOUT IT. UM SO WAITING UNTIL THE FIFTH MONTH ON AVERAGE, AS AND I'M SAYING THIS FROM MEMORY, SO CORRECT ME. WITHIN USUALLY THREE OR FOUR MONTHS. YOU ALL HAVE POSTED THINGS SAYING THE MONEY'S ALL GONE. IS THAT CORRECT? YES SO FAR WITHIN THE THIRD MONTH, IT'S USUALLY GONE. SO WHY WOULD WE WAIT TILL THE FIFTH MONTH TO PUT THIS IN THE CITY PRESS TO REACH A LOT OF OUR CITIZENS WHO COULD USE THIS? BUT NEVER SEE IT? WHY WOULD WE WAIT TILL THE FIFTH MONTH? THAT WAS ONLY IF THE FUNDS AREN'T COMMITTED TO 42% IS NOT COMMITTED BY THE END OF THE THIRD MONTH, WE WOULD GO TO GARLAND CITY PRESS. BUT WE TOOK TO HEART THAT CONVERSATION THAT WE'RE ALREADY STARTED WORKING ON SORT OF MORE ANNOUNCEMENT TEASER KIND OF THING THAT WE THAT WE HAD DISCUSSED FOR ANNOUNCING IN GARLAND CITY PRESS IN JANUARY SO THAT THAT MAY STILL HAPPEN. UM, BUT SORRY IF I WAS UNCLEAR THAT THE IDEA HERE WAS TO GET PROGRESSIVELY DO MORE AND MORE COMMUNICATION AS THE FUNDS ARE NOT BEING SPENT RATHER THAN THEY'RE ALREADY GONE, AND WE PUBLISHED LATER. THAT WAS THE INTENT OF THIS LIKE I KNOW WE AND I KNOW THAT'S THE PROBLEM WITH THE LEAD TIME ON THE CITY PRESS IF WE IF WE PUT SOMETHING IN NOW, AND IT DOESN'T GET PUBLISHED FOR THREE MONTHS, THE WORLD'S DIFFERENT OR TWO MONTHS OR WHATEVER THE LEAD TIME IS UM THEN WE DON'T WANT TO SAY, OH, THIS GREAT THING, AND THEN THEY CALL AND THE MONEY IS GONE, BUT THAT'S MY CONCERN WITH WAITING. I MEAN, THAT'S PRETTY MUCH ENSURING DEFEAT IF WE WAIT TILL THE FIFTH MONTH, WHEN THE MONEY'S ALL GONE, THEN WHY WOULD WE DO THAT? SO WE HAD TALKED ABOUT A JANUARY ANNOUNCEMENT IN THE CITY PRESS, LETTING ALL THE PEOPLE IN THIS CITY WHO DO YOU ARE NOT ON SOCIAL MEDIA. DON'T GO TO OUR WEBSITE AND EVEN MINIMALLY USE EMAIL. LETTING THEM KNOW THAT THIS PROGRAM EXISTS AND GIVING THEM A PHONE NUMBER. A BRIEF DESCRIPTION OF THE HOME REPAIR ONE STOP WHICH I LOVE. BY THE WAY. I LOVE THE ONE APPLICATION. FOR HOME REPAIRS. THAT'S BRILLIANT, BUT, UM, ANYWAY, SO THAT I LIKE WHAT YOU'VE DONE, AND I THINK THIS IS VERY WORKABLE. UM I LIKE THE HAVING A PERCENTAGE. UM, THAT WILL JUST FLOAT YEAR TO YEAR INSTEAD OF US. KEEP MESSING WITH, UM, HOME VALUES, BUT I WANT TO REACH THE PEOPLE WERE NOT REACHING, AND FRANKLY, CITY PRESS IS PROBABLY THE NUMBER ONE WAY TO GET TO THE ONES WHO READ [00:55:01] IT COVER TO COVER. MY REQUEST WOULD BE THAT WE DON'T PUT THEM OFF UNTIL THE PROGRAM IS OVER. AND THEY NEVER SEE IT. LET THEM KNOW EARLY. GIVE HIM A PHONE NUMBER AND SEE WHAT WE GET WHAT WE GET. THANK YOU. THANK YOU, MAYOR. SO WE DO A JANUARY ANNOUNCEMENT OF THE PROGRAM. PUT IT OUT THERE. I DON'T KNOW. SO THE FIFTH MONTH, SO TO SPEAK. IT WOULD COULD STILL APPLY COULD IT COULD STILL BE CONSIDERED LIKE A LAST CALL. SO TO SPEAK, YOU KNOW, BUT CERTAINLY A AN EARLY YEAR. ANNOUNCEMENT BUT THEN AS WE SEE THE PROGRAM WHERE WE ARE THAT THAT SORT OF FIFTH MONTH THING. IS WOULD WOULD SORT OF GRAB UP ANYBODY THAT WOULD BE REMAINING, SO TO SPEAK. OKAY VERY GOOD COUNSELOR, BASS. THANK YOU. YEAH I JUST LIKE TO ECHO WHAT DEPUTY MAYOR PRO TEM AND MAYOR PRO. TIM HAD SAID, UM, FIRST OF ALL, THINK OPERATIONALLY. APPRECIATE THE WORK YOU GUYS ARE DOING ESPECIALLY NOT, YOU KNOW? RUNNING THIS PROGRAM WITHOUT INCREASING COSTS, AND SOME OF THE SOME OF THE THINGS YOU POINTED OUT IN HERE TO MAKE IT EVEN MORE EFFICIENT. I REALLY APPRECIATE THAT. UM AND AGAIN TO ECHO. WHAT? UH, WHAT? UM MAYOR PRO TEM MORRIS SAID. I THINK THAT THE YEAH THE PEOPLE WHO AREN'T GETTING THIS INFORMATION UNTIL IT HITS THE CITY PRESS ARE IN THE SAME CATEGORY OF THOSE WHO COULD REALLY USE THESE FUNDS. YOU KNOW OUR ELDERLY WHO AREN'T AS TECHNOLOGICALLY SAVVY . UM THAT'S STILL HOW THEY GET THEIR THEIR COMMUNICATION AND THEIR PRIME TARGET FOR THIS PROGRAM. SO YEAH, I THINK IN INFORMING THEM OF THAT, SOONER SOONER WOULD REALLY BENEFIT. UME AGREEMENT OF TYING THE VALUE CAP TO 50% AS OPPOSED TO A DOLLAR AMOUNT. UM AND THEN SCOTT. ONE QUESTION ON, UM MHM ON. SLIGHT I GUESS IT'S 14 ONTO A WHEN YOU WENT THROUGH THAT YOU APOLOGIZE . DIDN'T WRITE IT DOWN. YOU INFERRED THAT YOU HAD SOME MORE INFORMATION ABOUT THAT. MAYBE SOME CONS OR SOMETHING TO THAT PROGRAM IS WHAT IT WAS. OKAY JUST CONSIDERATION THAT. UM IF WE CREATE, SAY TWO BUCKETS, CDBG 90 B G WHAT HAPPENS WHEN ONE IS FILLING UP AND THE OTHER ISN'T SO IF CDBG IS STARTING TO GET FULL AND 90 PG IS NOT DO WE THEN TRANSFER FUNDS FROM NON CDBG TO CDBG? AND DOES THAT WORK IN REVERSE? IF CBD IS NOT BEING USED, ARE WE TRANSFERRING MONEY FROM THAT TO THE NON CDBG L. THAT'S JUST ONE THING TO THINK ABOUT. IF YOU HAVE A STRICT DIVISION BETWEEN THE TWO OKAY. THANK YOU. THANK YOU. THANK YOU. BECAUSE FOR WILLIAMS, THANK THANK YOU, MATT. THANK YOU BOTH FOR THIS EXCELLENT PRESENTATION. AND I AGREE WITH THIS 50% SITTING THERE THE TARGET. AND MOVE THEM FORWARD. SCOTT WITH THIS AH! SET OF PIGGYBACKING ON GETTING THE WORD OUT AND WE TALKED ABOUT THIS IS THE LAST THING OF THE PRESS SOCIAL MEDIA. MY THOUGHT IS. OUR CURRENT INFRASTRUCTURE NETWORK. WE HAVE WHAT WOULD IT TAKE? I KNOW FOLKS THAT I HAD REC CENTERS ARE SENIOR CENTERS. THE PLACES THEY GO. PARTICULARLY OUR SENIOR CITIZENS. AND I KNOW IF THERE'S IF THERE'S IF THERE'S A SHEET LAYING ON THE DESK THAT THEY WALK IN, THEY WALK OUT. THEY PICK IT UP. I HAVE WITNESSED THAT I'VE DONE IT MYSELF. IT'S GOT YOU KNOW IF IT'S SEVEN BECAUSE THEY THINK IT MAY BE SOMETHING FREE. ALL RIGHT. UM SO I SAY THAT HMM. WHAT WOULD IT TAKE TO ENSURE THAT WANTS THE IN ADDITION TO THE JANUARY NOTICE. AS THERE IS UPDATED INFORMATION THAT'S NEEDED FOR OUR PUBLIC. HOW COULD WE COME UP WITH WITH A PROTOCOL TO USE OUR INFRASTRUCTURE? USE OUR REC CENTERS ARE LIBRARIES. UH PLACES THAT PEOPLE AND WE TAKE THIS BECAUSE MANY OF THE FOLKS WHO ARE ELIGIBLE FOR THIS PROGRAM AND THE MOST IN NEED IS THIS PROGRAM. THAT'S KIND OF HOW THEY GET THEIR INFORMATION. SO IF WE COME UP WITH YOU KNOW, AND I'M NOT TALKING ABOUT A SUPERSTRUCTURE. I'M JUST TALKING ABOUT ADDING ON TO WHAT WE KIND OF CURRENTLY HAVE. AND AS WE HAVE THE INTRODUCTION, BUT IN ADDITION TO THE CITY PRESS THAT WE USE OUR INFRASTRUCTURE NETWORK. TO ALSO PUT THAT INFORMATION THERE. MOST OF OUR [01:00:04] LIBRARY SAYS YOU ENTERED THE DOOR. IRAQ SOME BOTH SIDES AND USUALLY THEY HAVE WELL KIND OF INFORMATION. SO HOW COULD WE START YOUR THOUGHTS ON HOW WICKED DO THAT BECAUSE I'VE GOTTEN CALLS. PARTICULARLY COLD CARES. YOU KNOW, WITH THIS LAST SUMMER PEOPLE, YOU KNOW THEY NEED A LAUNCH MODE THREES. AND YOU KNOW, PEOPLE HAVE GOTTEN CODE CITATIONS AND THEY'RE ELDERLY. THEY COULDN'T DO IT. SO WHAT ARE YOU? WHAT ARE YOUR THOUGHTS ON MAY BE LOOKING AT MAYBE. BRIDGING THAT GAP, USING OUR NETWORK AND GETTING USING THAT TO INCREASE GETTING THE INFORMATION OUT. ON THIS PROGRAM AND WE IN GOVERNMENT LIKE TO USE A LOT OF ACRONYMS. AND THE FOLKS THAT USUALLY GET TO DON'T DON'T HAVE A CLUE WHAT THESE ACRONYMS ME. BUT SOMETIMES, YOU KNOW, COLOR FOR FLYER OR SOMETHING LIKE THAT. YOUR THOUGHTS ON BECKY OR EITHER ONE OF YOU ON I'M LOOKING AT HOW WE CAN USE. CURRENT NETWORK, MAYBE TWO. TO INCREASE PENETRATION. UH FOR THESE OF FOR THE FOR THE AUDIENCE, FOR WHICH THESE PROGRAMS I MEANT YOUR THOUGHTS ON THAT. I DON'T KNOW WHAT I DON'T SEE A PROBLEM. UM, BEEN PUTTING FIRES OUT IN OUR REC CENTERS AND LIBRARIES IN JANE WEARY SO WE CAN ANNOUNCE THE PROGRAM THAT WAY. UM CODE CARES . A PROBABLY SHOULD JUST BACK WITH COMPLIANCE BEFORE, RIGHT, RIGHT. ANYTHING I JUST USED IT AS AN EXAMPLE OF BECAUSE I GET A LOT OF CALLS ON THAT, PARTICULARLY FROM SENIORS, BUT I JUST USED THAT AS AN EXAMPLE. AND I KNOW THERE'S COORDINATION ALL THAT WILL BE NECESSARY, BUT BUT THE IDEA OF I'M LOOKING FOR INCREASED PENETRATIONS. WHAT? WHAT I'M LOOKING FOR HERE AND JUST JUST BEING IN AND OUT OF OUR FACILITIES. I SEE SORT OF WATCHING PEOPLE. THEY DO THEY YOU KNOW, AND BUT MANY OF THOSE, AND MANY OF THOSE FOLKS WHO DON'T HAVE COMPUTERS THAT WAS KIND OF THINGS, SO I MISSED DEADLINES AND THOSE KIND OF THINGS THAT THEY DON'T WATCH. THEY HAVE BETTER THINGS TO DO. THEY DON'T WATCH US TALK ABOUT THINGS LIKE THIS. SO WHAT ARE YOUR THOUGHTS ABOUT HOW BECKY MOVING FORWARD, SEEING HOW WE CAN USE OUR INFRASTRUCTURE TO INCREASE OUR THE OUR INFORMATION FLOW. THAT'S WHAT THAT'S TERM I'M LOOKING FOR. I DEFINITELY THINK WE CAN PUT FLYERS OUT IN JANUARY ABOUT THE HIP PROGRAM IN OUR LIBRARIES IN OUR REC CENTERS. ANYTHING ELSE YOU WANT TO SUGGEST WE CAN PURSUE THAT TOO? OKAY LOCATIONS. UM, M S N B PROBABLY WOULD BE A GOOD ONE. UG IN THERE FOR PERMITS AND THINGS SO WORDS ARE COMING IN TO PAY UTILITIES ETCETERA. YES BUT THE UTILITIES WILL HIT ALL THE USUAL SUSPECTS. OKAY ALRIGHT. OKAY ALRIGHT. THANK YOU VERY MUCH. THANK YOU, MAYOR. ANY FURTHER QUESTIONS. I SEE NONE SO AS AS WE'VE BEEN DISCUSSING THIS ONE, YOU KNOW MY THOUGHT IS WE'VE GOS ACCESSIBLE AND KEEP THEM FLUID. YOU KNOW IS IN IS SORT OF THE KEY HERE SO THAT WE'RE NOT, YOU KNOW, SITTING ON THIS OR SO THE PERCENTAGES THAT HAVE BEEN THROWN OUT. UH AS YOU CAN SEE THE SELECTION UP HERE. ONE C, YOU KNOW IS 46.7. I'VE HEARD 50% JUST FOR EASY MATH. 50% ELIGIBILITY. OKAY THAT SEEMS TO BE UNANIMOUS. AND THEN AS FAR AS SPLITTING THE FUNDS 50 50 BETWEEN C, D, B, G AND NON CDBG BUT ALSO HAVING THE OPTION TO MOVE FUNDS TO EITHER ONE IF ONE IS OUTPACING, THE OTHER, I THINK IS A GOOD IDEA. I MEAN IT IT AGAIN. IT KEEPS THAT MONEY MOVING. IT KEEPS IT KEEPS THE PROGRAM FLUID. UM ANY FURTHER THOUGHTS ON THAT? PRO TIM MORRIS. WELL, MY ONLY HESITATION ON AUTOMATICALLY. I LOVE THE IDEA. BUT THE WHOLE PROBLEM IS WE HAVE. THERE ARE A LOT OF PEOPLE IN CDBG AREAS. WE HAVE NOT REACH. SO UM, I'M JUST I'M A LITTLE HESITANT TO AUTOMATICALLY GO ALL IN AND SAY OKAY, SO IF NON CDBG AREAS THAT MONEY GOES FAST, WE JUST PULL IT OUT OF HERE. IT KIND OF DEFEATS THE PURPOSE. THAT'S WHAT I'M SAYING. IF WE WANT TO. JUST PUT A TIME SHORT TIME LIMIT ON THE ON THE SLOW WALK. OF SPENT EXPENDITURES OF CDBG FANS, AND I THINK ONE OF [01:05:05] THE OPTIONS HERE WITH 90 DAYS OR HALFWAY INTO THE HIP CYCLE, SO THAT WOULD BE ABOUT 90, YOU KNOW , SEVEN MONTHS, SO 3.5 MONTHS, SO, UM, IT THAT WOULD BE MY ONLY CONCERN SO I THINK THAT THAT MIGHT BE SENSIBLE. IT'S SLOW WALK THE SAVE THE CDBG FUNDS, WHICH I THINK WAS, UM, COUNCIL MEMBER LIKES CONCEPT. AND AT LEAST HOLD IT BACK TO GIVE THE PEOPLE WHO ARE NOT NECESSARILY ONLINE AND QUICK WITH APPLICATIONS. GIVE THEM THIS IS A HANDICAPPING EXERCISE. I WOULD PREFER TO SEE THAT IF WE CAN DO THAT GRACEFULLY. WITHOUT IMPEDING THE PROGRAM, SO THAT'S IT. OKAY? COUNCILOR WILLIAMS. OKAY AT THAT POINT GOING UP TO BE THERE, SCOTT, I THINK YOU ADDRESSED IT EARLIER. IF WE IF WE ADOPTED THAT IF WE HELD BACK YOU KNOW, AND THEN WE HAVE THIS BACKLOG AND YOU TALKED ABOUT THAT. OKAY THAT CONCERNS THAT CONCERNED TO ME BECAUSE THEN YOU'VE GOT TO. WE'VE GOT TO DO MAKEUP. SO HOW WOULD WE. HOW WOULD WE? HOW WOULD YOU MANAGE THIS GUY? I BELIEVE SHE WAS REFERRING TO A RIGHT SO OKAY, SO IT WOULD BE ALRIGHT TO EIGHT. YOU WEREN'T REFERRING TO BE OKAY , SO YOU JUST BE SPLITTING THE FINES 50 50 AND THEN WHETHER IT'S HALFWAY OR LITTLE BIT BEYOND HALFWAY EVALUATING. YOU KNOW HOW MUCH PROGRESS HAS GONE ON IN EACH ONE AND ADJUSTING ACCORDINGLY, SO THAT WE CAN CONTINUE ACCEPT APPLICATIONS FOR AS LONG AS WE HAVE FUNDS, SO THE FIRST HALF WOULD BE C G B D C G B D W FOR FIVE, RIGHT RIGHT. THAT'S HARD TO SAY. I THINK SO. NO OKAY. HOW MANY TIMES HE WAS OKAY, SO THAT WOULD THAT WOULD BE DEAD BUCKET. RIGHT RIGHT. OKAY AND THEN WHAT'S THAT BUCKET IS EMPTY. SO MY UNDERSTANDING. UM I JUST WANT TO SURE I UNDERSTAND WHAT I'M HEARING GOING TO START OUT 50 50 PROPOSAL. I THINK, UH, CDBG BUCKET 50% NON CDBG BUCKET 50% AFTER 90 DAYS. WE WILL REMOVE THAT. THAT DELINEATION AND WHOEVER IS IN THE POP LINE AT THAT POINT, ALL FUNDS ARE ARE 90 DAYS. WE DON'T HAVE ONE BUCKET. CORRECT ALRIGHT, I GET UNDERSTANDING. IS IT OKAY? I JUST WANT TO BE SURE THAT I THINK I HEARD OKAY. JUST WANTED TO MAKE SURE WE DIDN'T HAVE WHIPPED CREAM AND REAL MILK ON THE ON THE BOTTOM. WE HAVE ONE BUCKET AGREE THAT THAT'S IT. AND MAYOR. UM MY, I DON'T HAVE A QUESTION, BUT WITH THIS AND SINCE SHE'S IF IT'S IF IT'S OKAY. MAY I, UM AND WITH THE 50% TARGET. CAN I ASK IF THE HONORABLE. THEY GIBBONS HAVE HAS ANY THOUGHTS. UM ON THIS ON OUR DISCUSSION TONIGHT, HE APPEARS TO BE ANSWERING NEGATIVE AS WE AS WE MOVE TO CLOUDY, AND HE'S HERE TONIGHT, AND I'D LIKE TO MAYBE IF I MAY IF HE HAS ANY DOUBT. THANKS TO YOU. I JUST WANTED TO GIVE HIM THAT ARE TUNED. THANK YOU. VERY GOOD. I'M GOOD. OKAY, SO. EVERYONE IS AGREEABLE TO THE TO A OPTION. YEAH. ALL RIGHT. UNANIMOUS. VERY GOOD. THANK YOU ALL VERY MUCH, AND I'M SURE AS YOU ALWAYS DO. YOU WILL GIVE US UPDATES AS THE PROGRAM PROCEED WHEN IT STARTS AND AS IT PROCEEDS IN AND WE CAN SEE, UM WHAT'S HAPPENING WITH IT? SO THANK YOU. THANK YOU. NEXT UP ITEM. FOUR C G, P AND L AFTER ACTION REPORT ON THE LABOR [4c. GP&L After-Action Report on the Labor Day Weekend Storm-related Outage] DAY WEEKEND STORM RELATED OUTAGES. THE REASON WHY I ALWAYS COME PREPARED. IT'S NOT ON THERE. WE'RE DONE. YOU CAN PREPARE. [01:10:36] ALL RIGHT. VERY GOOD. OKAY YOU CAN INTRODUCE YOURSELF AND MAKE SOME INTRODUCTIONS OF YOUR GUEST SPEAKERS WITH YOU TONIGHT. CAROL KLEIN, GARLAND POWER AND LIGHT TONIGHT I HAVE WITH ME MR JONAS WHITEHEAD IS OUR DIRECTOR OF DISTRIBUTION SYSTEMS. AND WE ALSO HAVE WITH ME TONIGHT, MR MATT CARTER. HE IS OUR SYSTEM OPERATIONS MANAGER. AND THEY'RE HERE TO CORRECT ALL MY MISTAKES , SO THEY WILL BE TALKING A LOT TONIGHT. SO COUNCIL HAD ASKED FOR AN ACTOR ACTION REPORT ASSOCIATED WITH THE LABOR DAY UM , WHETHER EVENT OUTAGE AND SO WHAT WE HAVE TONIGHT IS BASICALLY A SUMMARY OF THE EVENT. IN ADDITION, I THOUGHT IT WOULD BE GOOD TO GO OVER WITH COUNCIL KIND OF WHAT IS THE PROCESS WHEN WE HAVE AN OUTAGE, ESPECIALLY AN OUTAGE OF THIS KIND OF MAGNITUDE. WHAT'S THAT RESPONSE AND I THINK IT ALSO WOULD BE GOOD FOR THE CITIZENS AS WELL. NOT JUST THE G P AND L RATEPAYERS, BUT ALSO ENCORE. BECAUSE THEY'RE GOING TO FOLLOW A VERY SIMILAR TYPE OF PROCESS THAT WE FOLLOW HIM IS PRETTY MUCH ACCEPTED IN THE INDUSTRY OF HOW YOU HOW YOU RESPOND TO A PARTICULAR OUTAGE. SO I THOUGHT IT'D BE GOOD TO GO THROUGH THAT PROCESS, AND THEN WE'LL TALK ABOUT. YOU KNOW SOME OF THE THINGS AS FAR AS WHAT WENT WELL AND SOME OF THE THINGS WHERE, UM , WE IDENTIFIED SOME ISSUES THAT MAYBE WE CAN IMPROVE ON HMM. ON SUNDAY, SEPTEMBER THE FOURTH, WHICH WOULD HAVE BEEN THE SUNDAY ON THE LABOR DAY WEEKEND AND A HALF YEAR, APPROXIMATELY THREE P.M. REASON WHY IT'S APPROXIMATELY THREE PM IT'S BECAUSE THE STORM ACTUALLY STARTED IN THE NORTHERN PART OF GARLAND A LITTLE BIT BEFORE THREE PM, IN FACT, OUR SYSTEM I THINK MAYBE AROUND ABOUT 2 50 IS WHEN WE SAW THE FIRST KIND OF INCIDENT ON THE SYSTEM AS FAR AS AN OUTAGE. BUT IT TOOK ABOUT 45 MINUTES TO AN HOUR FOR THE PASSED THROUGH GARLAND AND DO ITS DAMAGE. AND SO I'VE GOT UP HERE. APPROXIMATELY THREE P.M. IS WHEN THE STORM WAS COMING THROUGH AND AS FAR AS THE OUTAGES WITHIN GARLAND, IT REALLY WAS ASSOCIATED WITH IF YOU TOOK AND DREW A LINE TO THE DOWNTOWN AREA AND HEAD WEST IN BETWEEN BELTLINE AND MILLER THAT'S WHERE REALLY HAD THE MAIN PART PART OF THE STORM HITTING AS FAR AS OUTAGES. AND I'VE SEEN ESTIMATES ANYWHERE FROM UPPER 50 MILE AN HOUR WINDS TO 65 MILE AN HOUR WINDS SO I'VE GOT HERE 60, PLUS MILE AN HOUR STRAIGHT LINE WINDS. MY SON, WHO WAS OVER IN THE MOCKINGBIRD 75 AREA. WHEN IT HIT SHOWED ME A VIDEO AND TO ME IT LOOKED LIKE IT WAS A HURRICANE COMING THROUGH THAT AREA, SO OBVIOUSLY VERY STRONG TYPE OF WINDS. COMING THROUGH WITH THIS STORM. WE HAVE 98 FEEDERS ON OUR SYSTEM, AND WE WOULD TALK ABOUT FEEDERS. THESE ARE THE ELECTRIC DISTRIBUTION LINES THAT ARE COMING OUT OF OUR SUBSTATIONS. AND THEY ARE PRIMARILY THE ONES THAT YOU SEE A LONGER MAJOR THOROUGHFARES. THESE ARE THE ONES THAT ARE FEEDING THE DISTRIBUTION SYSTEM . SO THESE ARE PRIMARY TYPE OF ELECTRIC DISTRIBUTION THAT YOU'RE SEEING VERY IMPORTANT. SERVE A LOT OF CUSTOMERS. WE'VE GOT 98 OF THOSE AND OTHERS, 98 22 RELAYED MULTIPLE TIMES AND WHAT THAT MEANS WHEN IT SAYS THEY RELAYED OUR DISTRIBUTION AND TRANSMISSION SYSTEM ALL HAVE PROTECTION ASSOCIATED WITH THEM. SO IF YOU CAN IMAGINE YOU'RE IN YOUR HOUSE, AND YOU PROBABLY ALL EXPERIENCED THIS YEAR AND A HOUSE OR YOUR YOUR WORK AND A STORM STARTS COMING THROUGH AND THERE'S LIGHTNING. AND THE LIGHTS FLICKER. THEY GO OFF FOR A LITTLE BIT AND COME BACK ON. WELL ON THE DISTRIBUTION SYSTEM, THE TRANSMISSION SYSTEM. THERE'S PROTECTION THAT'S BUILT IN SO THAT WHERE YOU HAVE EITHER MAYBE SWITCH OR BREAKER WILL OPEN UP AND DISCONNECT THE FLOW OF POWER JUST INSTANTANEOUSLY AND THEN RE CLOSE AND IT'S A FORM OF PROTECTION. SO YOU DON'T WANT YOU DON'T HURT THE EQUIPMENT, BUT ALSO IT'S A SAFETY ISSUE. FROM THE STANDPOINT. YOU WANT TO MAKE SURE THAT IF YOU HAVE SOMEBODY OUT THERE ON THE SYSTEM, YOU WANT THAT PROTECTION SO THAT IF THERE IS AN ISSUE OR PROBLEM, WHAT WILL HAPPEN IS IT WON'T RE CLOSE AND ALLOW ELECTRICITY TO FLOW AGAIN. WHAT WILL HAPPEN IS THEY'LL STAY OPEN. AND THAT'S WHERE WE GET INTO WHAT'S CALLED LOCKED OUT. SO WE HAD SEVEN FEEDERS THAT WE'RE LOCKED OUT DURING THIS EVENT, SO NO POWER. WAS FLOWING THROUGH THOSE FEEDERS. SO I ASKED JONAS, WHO'S BEEN WITH US FOR A LITTLE OVER 20 YEARS, AND MATT, WHO'S BEEN WITH US A LITTLE OVER 16 YEARS GIVE GIVE ME SOME PERSPECTIVE WHEN YOU 22 SOUNDS LIKE A BIG NUMBER TO ME, [01:15:06] BUT GIVE ME SOME PERSPECTIVE. AND IF MEMORY SERVES ME CORRECTLY, UM WE NORMALLY WOULD SEE FROM A FROM A LARGE TOP OF EVENT WITH THE THUNDERSTORM COMING IN ABOUT HALF THIS AMOUNT . IT'S ABOUT THE MOST WE'VE SEEN . SO GIVE YOU AN IDEA OF THE MAGNITUDE OF THIS STORM FROM THE STANDPOINT OF THOSE WINDS BLOWING ALSO, WHEN THOSE WINDS BLOW AND START MOVING THOSE LINES AROUND, YOU GET VEGETATION IN IT SO FORTH. IT WILL CAUSE THESE TYPE OF ISSUES. SO THIS WAS FROM A FROM A SUBSTANTIAL STANDPOINT, THIS WAS PRETTY BIG . WE ACTUALLY WENT BACK AND LOOKED IN TIME TO TRY TO FIGURE OUT WHEN IS THE LAST TIME WE'VE HAD SOMETHING LIKE THIS FROM WHETHER EVENT THAT AFFECTED THE SYSTEM TO THIS DEGREE AND FROM A GEOGRAPHIC AREA AND A NUMBER OF CUSTOMERS OUT AND WE WENT BACK, AND WE BELIEVE DECEMBER 2013 IF YOU WERE HERE WHEN WE HAD THE BIG ICE STORM AND SO WE HAD ROUGHLY ABOUT 8000 CUSTOMERS OUT , AND I THINK IT WAS A FEW DAYS BEFORE SEVEN DAYS, SO GIVE ME AN IDEA OF HOW LONG IT TOOK TO RESTORE POWER ASSOCIATED WITH THAT EVENT, BUT JUST THE GEOGRAPHIC AREA THAT WE'RE TALKING ABOUT, AND THE NUMBER OF CUSTOMERS THAT ARE OUT AND THE FEEDERS THAT ARE AFFECTED. THAT WOULD BE A COMPARABLE TYPE OF EVENT. WHAT WE SAW WITH THIS EVENT WHERE EIGHT POLLS WERE BROKEN. WE HAD A STEEL TRANSMISSION SUPPORT STRUCTURE THAT WAS DAMAGED, AND I WANT TO EMPHASIZE STEEL STRUCTURE. WE'LL TALK A LITTLE BIT MORE ABOUT LATERAL POWER LINES, BUT WE HAD SIX OF THOSE THAT WERE DOWN AND THEN BECAUSE OF THE VEGETATION ISSUES WHEN THE WINDS BLOWING WITH THAT KIND OF SPEED, YOU START HAVING PROBLEMS WITH TREES AND BRANCHES AND SO FORTH. AND SO WE HAD NUMEROUS INDIVIDUAL RESIDENTIAL CUSTOMERS THAT WERE DOWN BECAUSE IT MAY HAVE TREE MAY HAVE GONE ACROSS THEIR LINE PULLED OUT THEIR METER BASE. THOSE TYPE OF THINGS WERE OCCURRING. AND SO WHEN YOU HAVE THESE KIND OF WINDS WITH VEGETATION, YOU JUST NATURALLY START TO HAVE OUTAGES. AT OUR PEAK, WE HAD JUST BELOW 7300 CUSTOMERS WITHOUT POWER IS THE ESTIMATE. AND I WANT TO MAKE SURE I USE THAT WORD ESTIMATE. BECAUSE AS I BELIEVE COUNCIL IS AWARE WE DO NOT HAVE SMART METERS OR AN ADVANCED METERING INFRASTRUCTURE OR ALSO KNOWN AS AM I SYSTEM. WHAT THAT MEANS IS, WE DON'T KNOW DOWN TO THE INDIVIDUAL CUSTOMER METER OF WHETHER OR NOT THEY HAVE POWER OR DON'T HAVE POWER. WE HAVE IT AT A HIGHER LEVEL IN OUR SYSTEM. WE'RE ABLE TO KNOW BUT NOT DOWN TO THE INDIVIDUAL METER. AND SO THE SYSTEM THAT WE USE ITS OUTAGE MANAGEMENT SYSTEM CALLED RESPONDER, THE SYSTEM THAT WE USE TRIES TO PREDICT BASED UPON THE INFORMATION THAT IS COMING IN. WHAT ARE THE NUMBER NUMBER OF CUSTOMERS THAT ARE WITHOUT POWER? SO THAT'S THE REASON WHY I USED THE WORD ESTIMATED, BECAUSE THAT'S WHAT WE HAVE AS FAR AS THE INFORMATION UNTIL YOU HAVE SOMETHING WITH A SMART METER TYPE OF SYSTEM. AS FAR AS THE RESPONSE WE HAD FIVE DISTRIBUTION CREWS AND ONE TRANSMISSION CREW THAT RESPONDED THROUGHOUT THIS EVENT. I WANT TO PUT THIS IN PERSPECTIVE. I DIDN'T MENTION THIS WAS LABOR DAY WEEKEND. UM AND SO, NATURALLY, YOU HAVE SOME PEOPLE WHO ARE OUT OF TOWN. UH YOU HAVE SOME PEOPLE WHO WERE CELEBRATING LABOR DAY WEEKEND AND SOMETIMES THERE ARE ADULT BEVERAGES THAT ARE ASSOCIATED WITH THOSE CELEBRATIONS. AND THOSE PEOPLE CANNOT COME IN. OBVIOUSLY. AND THEN THERE'S SOME PEOPLE YOU CAN'T GET IT IN TOUCH WITH. THAT'S JUST THE REALITY. AND SO IF THIS WOULD HAVE BEEN SAY TWO DAYS LATER THAT TUESDAY INSTEAD OF SIX CREWS. YOU'RE LOOKING AT 12 CREWS. GIVE YOU AN IDEA OF WHAT WE'RE TALKING ABOUT WITH REGARDS TO THE RESOURCES THAT WE HAD AS FAR AS THE RESPONSE FOUR TROUBLESHOOTERS AND WHAT A TROUBLESHOOTER IS, AND YOU'VE PROBABLY SEEN THEM AROUND TOWN THERE IN A SMALLER BUCKET TRUCK, AND THEY'RE BY THEMSELVES. AND THEY USUALLY ARE ASSESSING THE DAMAGE OR THEY CAN RESPOND TO SOME OF THE SMALLER TOP OF OUTAGES. UM THAT ARE GOING ON IN THE SYSTEM, BUT THEY'RE THE ONES WHO ARE ALSO ON CALL. THERE. WE HAVE 24 HOUR COVERAGE AND SO THEY'RE THE ONES THAT ARE ON CALL TO HELP RESPOND NORMALLY WOULD HAVE FIVE. BUT WE HAD FOUR FOR THIS EVENT. VEGETATION CONTRACTOR CREWS. THEY EXPERIENCED THE SAME ISSUES WE DID. AGAIN THIS HAPPENS ON A TUESDAY INSTEAD OF ON THE SUNDAY OF LABOR DAY WEEKEND. WE HAVE SEVEN VEGETATION CONTRACTOR CREWS AVAILABLE. FOUR FOR THE EVENT. THERE WERE TWO OVERHEAD CONTRACTOR CREWS. SAME ISSUE. I BELIEVE THE CONTRACTOR HAD CRUISED DOWN IN HOUSTON, BUT OF COURSE THEY WERE GOING TO HAVE TO FINISH WORKING ON THEIR PARTICULAR PROJECT BY THE TIME THEY WOULD GET HERE. WE'RE DONE WITH THIS EVENT. SO OBVIOUSLY THE LABOR DAY WEEKEND DEFINITELY AFFECT AFFECTED FROM A RESOURCE STANDPOINT. WE HAD 11 ENGINEERING ADMINISTRATIVE EMPLOYEES THAT CAME OUT TO HELP WITH THE PROCESS OF OBVIOUSLY THE ENGINEERING SIDE ARE HELPING WITH THE ASSESSMENT OF THE DAMAGE ADMINISTRATIVE WOULD BE FOLKS LIKE MYSELF. I DON'T KNOW [01:20:03] HOW MUCH I DID, BUT I WAS THERE, UH, TO SUBSTATION PERSONNEL. AH SUBSTATION, FOLKS COME IN TO HELP WITH THE SWITCHING OF POWER. BUT ALSO SOMETIMES YOU HAVE AN ISSUE AT THE SUBSTATION MAY CAUSE ONE OF THESE FEEDERS TO GO OUT. AND SO YOUR SUBSTATION PERSONNEL NEED TO GO AND LOOK AT EACH ONE OF THOSE SUBSTATIONS THAT HAVE A FEEDER ISSUE AND SEE WHETHER OR NOT IT'S SOMETHING IN THE SUBSTATION THAT'S CAUSING THE PROBLEM. AND THEN WITHIN MATS AREA. UM OUR SYSTEM OPERATIONS PERSONNEL. THESE ARE A GRID CONTROLLERS. WE NORMALLY HAVE TWO PEOPLE ON 12 HOUR SHIFTS, SO WE HAD THREE ADDITIONAL PEOPLE THAT CAME IN DURING THIS EVENT TO HELP PROVIDE SUPPORT AS FAR AS RESPONDING TO THE TO THE OUTAGE. WITH COMMUNICATION. WE STARTED COMMUNICATING ON FACEBOOK AND TWITTER AS FAR AS POSTS ALSO, GE PANEL MANAGEMENT STAYED UP TO DATE WITH THE CITY MANAGEMENT THROUGHOUT THE PROCESS, AND IN FACT JUST GOING A LITTLE SIDE STORY. I WAS AT HOME WATCHING WATCHING THE WEATHER AND, UM, KNEW IT WAS LOOKING STARTING TO LOOK PRETTY BAD. AND I GOT A TEXT THAT HEY, WE HAVE ONE FEEDER OUT. OKAY, STORM COMING THROUGH. IT'S NOT TOO BAD. A MINUTE LATER. ANOTHER FEEDER OUT . IT'S STARTING TO GET A LITTLE MORE INTERESTING AND THEN ALMOST BAM, BAM! BAM! MORE FEEDERS WITH AND THAT'S WHEN WE KNEW. UM WE'VE YOU KNOW, WE'VE GOT WE'VE GOT A PRETTY GOOD ISSUE ON OUR HANDS. UM AND SO THROUGHOUT THE PROCESS ALSO, WE WERE TRYING TO STAY IN TOUCH WITH THE PUBLIC AND MEDIA RELATIONS GROUP. WE WERE ALSO IN COMMUNICATION WITH ENCORE. UM AND I'LL SHOW YOU THE PICTURES ALONG THE BELTLINE SHILOH, UH, INTERSECTION. THAT IS ACTUALLY G, P AND L AND ENCORE IN THAT AREA. AND EVEN THOUGH THE POLLS GOING ALONG BELTLINE AND HEADING WEST FROM SHILOH, THOSE POLLS ARE OURS. BUT THEIR SHARED BY US AN ENCORE. AND SO BECAUSE THOSE POLLS WERE DOWN THERE NEEDED TO BE COMMUNICATION BETWEEN THE TWO PARTIES. AND I KNOW MATT AND HIS FOLKS TRIED FOR AT LEAST A COUPLE OF HOURS TO TRY TO GET THROUGH TWO ENCORES, DISPATCH. AND, OF COURSE, THERE, YOU KNOW, THERE'S SLAMMED AS WELL, UM, TRYING TO GET IT TO WHERE WE COULD GROUND OUT THOSE LINES AND WE HAVE TO GROUND THOSE LINES BEFORE WE CAN WORK ON THEM FOR SAFETY PURPOSES, EVEN THOUGH THERE MAY NOT BE ELECTRICITY RUNNING THROUGH THOSE YOU HAVE TO GROUND THEM OUT BEFORE YOU WORK ON THEM. AND SO WE WERE WANTING PERMISSION TO GROUND THOSE LINES OUT OR HAVE SOMEBODY FROM ENCORE COME OUT AND GROUND THOSE LINES OUT. UM I HAVE TO GIVE MY HAT'S OFF TO BURY YOUNG, THE AREA MANAGER. WE WERE HAVING DIFFICULTIES GETTING THROUGH TO THE ENCORE DISPATCH. I REACHED OUT TO BARRY, HE STARTED REACHING OUT TO SOME OF THE FOLKS THERE AT ENCORE. WE THOUGHT WE HAD THE BALL ROLLING. COUPLE HOURS WENT BY, I STILL NOTHING REACHED BACK OUT TO BURY AGAIN. SOMEBODY HAD DROPPED THE BALL, AND HE MADE SURE IT GOT PUSHED THROUGH. AND IT WAS A SHORT TIME LATER THAT ENCORE HAD SOME FOLKS OUT THERE. SO I GIVE MY KUDOS OUT TO BURY FOR HIS RESPONSE AND GETTING SOME FOLKS OUT THERE SO WE WERE COMMUNICATING WITH ENCORE THROUGH THIS PROCESS, AND IT'S MORE THAN JUST GETTING THOSE LINES. GROUND IS ALSO THE WHOLE SWITCHING ISSUE BECAUSE YOU WANT WE DIDN'T NEED ENCORE TURNING POWER ONTO THAT LINE WHILE WE HAD OUR EMPLOYEES OUT THERE WORKING ON ON THAT SYSTEM. HERE'S A PICTURE OF THE INTERSECTION OF, UM SHILOH AND BELTLINE, AND THIS IS JUST SHORTLY AFTER THE STORM WENT THROUGH. THE TRUCK THERE. THAT'S A LINE TRUCK, GPS NAILS AND YOU'LL NOTICE IT'S HELPING TO SUPPORT POLL. THAT'S A STILL TRANSMISSION SUPPORT POLE. AND IF YOU LOOK TOWARDS THE IF YOU SEE TOWARDS THE BOTTOM OF THAT POLL, YOU CAN SEE IT'S BUCKLED A LITTLE BIT. THAT'S HOW MUCH FORCE AND STRAIN WAS ASSOCIATED WITH THE EVENT THAT HAPPENED OUT THERE WITH THE POLLS THAT WILL SHOW YOU A PICTURE OF THE POLLS GOING WEST ON BELTLINE THAT BROKE AND FELL. UM WE HAD THIS THIS LIKE THIS. THIS IS OUR TRANSMISSION CREW THAT WAS OUT THERE AND THEY PUT THE LINE TRUCK UP THERE JUST IN CASE PRECAUTIONARY TYPE OF MEASURE TO MAKE SURE THAT THAT CONTINUE TO STAY UP BECAUSE IT'S THAT PARTICULAR POLL IS HELPING TO SUPPORT TRANSMISSION LINES AS WELL AS THE DISTRIBUTION LINES THAT ARE ACROSS THE STREET. YOU'LL NOTICE BEHIND THE THAT LINE TRUCK. THERE IS AN ENCORE POLL THAT'S LEANING AND WE KNOW ENCORE. ENCORE POLLS LEAN, BUT THIS IS ONE IS ACTUALLY I'M SORRY. ENCORE SORRY, GUYS. THIS WAS ACTUALLY BROUGHT BROKEN. IT'S A IT'S AN ENCORE POLE, AND BUT WHEN YOU GO ACROSS THE STREET, YOU'LL SEE TWO OTHER POLLS THAT ARE LEANING. THERE BROKE AS WELL, AND THIS IS WHERE IT STARTS TO BECOME A SHARED STRUCTURE BETWEEN ENCORE AND G, P AND L. BUT THIS IS AGAIN SOON , RIGHT? SOON AFTER THE STORM WENT THROUGH. NOW, HERE'S LOOKING DOWN BELT BELT LINE GOING WEST, AND SO YOU CAN SEE [01:25:06] THE POLLS THAT ARE THAT ARE THEIR OWN BELT LINE WHERE THEY HAD BROKE. AND THEN THAT HELPED TO HELP TO PULL ON THAT TRANSMISSION STRUCTURE AS FAR AS WHAT YOU SAW IN THAT PREVIOUS PICTURE. AND I APOLOGIZE TO YOU. I DON'T HAVE ONE OF THOSE EXPENSIVE FANCY CAMERAS THAT ALSO SERVE AS A PHONE. I HAVE A PHONE, CHEAP PHONE THAT HAS A CHEAP CAMERA ON IT. SO I APOLOGIZE FOR THE QUALITY OF THESE TWO PICTURES. BUT THIS IS AGAIN OUR TRANSMISSION CREW THAT'S OUT THERE. THE PICTURE THAT'S ON THE LEFT ON YOUR SCREEN. THIS WILL BE A TRANSMISSION CREW THAT'S IN THE BUCKET TRUCK. AND IF YOU LOOK JUST TO THE RIDE OF WHERE THEY ARE, YOU CAN SEE A POLL THAT'S STANDING UP NOW. AND THEY HAD GONE IN AND PUT IN A NEW POLL TO REPLACE THE TRANSMISSION POLL, WHICH IS STILL BEING HELD RIGHT THERE BY THE LINE TRUCK. AND THEN TO THE PICTURE TO THE RIGHT. THIS IS OUR LARGE CONDOR CRANE. BECAUSE AGAIN THESE TRANSMISSION POLES OR YOU KNOW 1900 FT. TALL UM, THIS IS THE TRANSMISSION CREW DOING WORK AGAIN. RECONNECTING THESE THESE GUYS THEY SUPPORTS BETWEEN THE NEW POLL AND THE EXISTING TRANSMISSION POLES. AND I THINK IT WAS SOMEWHERE AROUND THREE O'CLOCK IN THE MORNING THAT THESE GUYS GOT FINISHED WITH JUST REPLACING THAT ONE PARTICULAR POLO AND SETTING THAT THE GUY WIRES BACK UP BECAUSE IT IS AN EXTENSIVE PROCESS AND WHEN YOU'RE IN AN URBAN AREA IT'S NOT LIKE YOU'RE AN OPEN AREA. YOU'VE GOT TO WORK THROUGH SO MANY DIFFERENT THINGS TO BE ABLE TO GET THIS STUFF DONE, AND YOU CAN SEE WHAT THEY'RE HAVING TO GO THROUGH WITH THE VARIOUS LINES AND STUFF THAT ARE THERE. A COUPLE OF OTHER PICTURES. THAT'S ANOTHER BROKE POLL. THAT'S ON THE SYSTEM. THIS IS AGAIN ANOTHER LINE TRUCK THAT IS HOLDING THAT THAT POLL UP UNTIL IT CAN BE WORKED ON. AND I INCLUDED THE PICTURE ON THE RIGHT HERE WITH THE TREE JUST TO SHOW THAT YOU KNOW THE FORCE OF THESE WINDS. THIS TREE IS NOT UPROOTED. AND IT'S A BIG TREE. AND YOU CAN SEE HOW IT'S JUST SPLIT THERE. ITS TYPE OF WINDS THAT YOU'RE TALKING ABOUT THE ASSOCIATED WITH THIS EVENT SO AGAIN, THIS WAS FROM FROM THE STANDPOINT OF THE SEVERITY OF THIS THIS STORM FROM A SYSTEM STANDPOINT AGAIN. WE HAVEN'T HAD SOMETHING LIKE THAT. LIKE THIS FROM A WIDE GEOGRAPHIC STANDPOINT. UM AND QUITE A FEW YEARS. AS FAR AS POWER RESTORATION RESPONSE. UM THE FIRST PROCESS IN THIS IS WITH OUR SYSTEM. OPERATION GODS. THEY, UM THEY'RE TYPICALLY THE ONES TO BE THE FIRST TO IDENTIFY ANY TYPE OF MAJOR ISSUES ON THE SYSTEM. AND THE REASON WHY I SAY MAJOR ISSUES THAT GETS BACK TO THE WHOLE ISSUE WITH THE SMART METERS OR THE AMI SYSTEM THAT WE DON'T HAVE. THEY CAN SEE THE BIG COMPONENTS OF THE SYSTEM, BUT THEY DON'T SEE THE DOWN TO THE INDIVIDUAL CUSTOMERS. SO IF THERE'S SOMETHING THAT HAPPENS ON THE SYSTEM FROM A MAJOR LEVEL , THESE ARE THE GUYS THAT SEE IT. AND SO SEVERAL OF YOU I KNOW HAVE BEEN OUT TO THE MCINTYRE FACILITY, AND I'VE GOT A COUPLE OF PICTURES TO KIND OF REMIND YOU, BUT YOU'VE BEEN OUT THERE TO SEE THE DARK ROOM WHERE YOU'VE GOT THE WE'VE ACTUALLY HAD TWO MAIN DESK AND ONE OVERFLOW DESK, BUT YOU HAVE THE OPERATORS THERE THAT'S GOT SURROUNDED BASICALLY BY ALL THESE MONITORS, AND THEN BEHIND THEM, THERE'S HUGE WALL. THIS GOT THE ENTIRE SYSTEM THAT'S ON IT. SO THAT'S THE REASON WHY THESE GUYS ARE MONITORING THAT SYSTEM, AND THEY KNOW AS SOON AS SOMETHING HAPPENS ON THE SYSTEM . THEY'RE THE FIRST ONES TO SEE THIS. AND TO ME. THEY'RE LIKE THE AIR TRAFFIC CONTROLLERS OF OUR TRANSMISSION AND DISTRIBUTION SYSTEM. THEY'RE THE ONES WHO ARE REALLY MONITORING. SEEN EVERYTHING THAT'S GOING ON AND COORDINATING EVERYTHING. AND I PUT IN HERE THAT WE HAVE TO WORK CERTIFIED OPERATORS ON DUTY. 24 7. AND AS I SAID EARLIER, THEY WORK 12 HOUR SHIFTS AND THE REASON WHY I WANTED TO PUT THIS ON HERE. IT'S A VERY IMPORTANT FROM THE STANDPOINT OF THESE INDIVIDUALS ARE NURKIC CERTIFIED NURSE STANDS FOR NORTH AMERICAN ELECTRIC RELIABILITY CORPORATION. THIS IS THE GROUP THAT SETS THE RELIABILITY STANDARDS FOR TRANSMISSION IN NORTH AMERICA, AND THEY'RE THE ONES WHO ENFORCE IT. WE'RE A LITTLE BIT DIFFERENT, MOST OF YOUR A MEDIUM TO SMALLER SIZE CONTROL CENTERS DON'T HAVE THESE TYPES OF REQUIREMENTS. WE REQUIRE OPERATORS TO BE CERTIFIED, AND IT'S A VERY INTENSE TRAINING. UM I THINK THAT WE HAVE ONE OPERATOR RIGHT NOW, WHO'S NOT CERTIFIED THEIR NEW BUT THEY'RE GOING THROUGH THE TRAINING PROCESS TO GET THEIR CERTIFICATION. I BELIEVE YOU TOLD ME IT'S FOUR MONTHS. FOUR MONTHS THEY'LL GO THROUGH AND THE LIKELIHOOD OF THAT INDIVIDUAL AFTER THAT FOUR MONTHS OF TRAINING PASS THE TEST ON THE FIRST TRY. IT'S PROBABLY GONNA BE BELOW 50. IT'S A DIFFICULT TEST. BUT THE REASON WHY WE WANT TO HAVE THIS LEVEL OF TRAINING AND THIS LITTLE WAS CERTAIN CERTIFICATION IS IF YOU THINK ABOUT IT. GARLAND ALSO OPERATES TRANSMISSION. AND SO [01:30:02] WE'RE NOT AN ISLAND TO OURSELVES. THE TRANSMISSION ISN'T PART OF A GRID. AND SO THAT GRID AFFECTS EVERYBODY ELSE IN MARKET. AND YOU CAN CORRECT MATT. YOU CORRECT ME IF I'M WRONG ON THIS, BUT THE BLACKOUTS THAT HAVE OCCURRED IN NORTH AMERICA. THE MAJORITY OF THEM. HAVE HAPPENED BECAUSE OF OPERATOR ERROR. HUMAN ERROR IF I REMEMBER CORRECTLY SO THAT'S THE REASON WHY IT'S SO IMPORTANT TO HAVE HIGHLY TRAINED INDIVIDUALS THAT ARE OPERATING YOUR SYSTEM AND THAT'S WHAT WE HAVE AT GARLAND. I WANTED TO EMPHASIZE THAT BECAUSE THEIR MAIN DUTY IS TO MAKE SURE THAT SYSTEM IS RELIABLE. AND SAFE. UM AND SO WHAT HAPPENS WHENEVER THEY GET AN INDICATION THERE'S A PROBLEM ON THE SYSTEM. THEY'RE THE ONES WHO COMMUNICATE THIS OUT TO THE FIELD CREWS, SO THEY ACTUALLY DISPATCHED THE CREWS OUT AND SAY, HEY, WE'VE GOT A PROBLEM X PLACE IN THE CITY. YOU KNOW, YOU NEED TO GO TAKE CARE OF THIS. AND SO DURING ANY TYPE OF OUTAGE OR EVENT LIKE WE JUST HAD IS THE SYSTEM OPERATORS THAT ARE COORDINATING, COMMUNICATING, TRACKING EVERYTHING THAT'S GOING ON THE SYSTEM WITH THOSE FIELD CREWS. AND AS YOU CAN IMAGINE, THAT'S EXTREMELY IMPORTANT. BECAUSE THESE GUYS ARE ALSO CONTROLLING WHEN THE POWER GETS SWITCHED ON AND OFF. AND SO IT IS IMPERATIVE. THAT THESE GUYS ARE STAYING FOCUSED ON WHAT'S HAPPENING WITH THE SYSTEM AS FAR AS RECOVERY OF POWER, BECAUSE LITERALLY IF YOU HAVE AN ISSUE WHERE YOU TURN THE POWER ON TOO SOON, AND YOU'VE GOT A CREW STILL OUT THERE OR YOU HAVE A CITIZEN STILL OUT THERE. IT'S GONNA BE A BAD ISSUE. AND SO THAT'S WHY IT'S SO IMPORTANT FOR THESE GUYS TO BE FOCUSED ON MONITORING WHAT'S GOING ON. AND IF YOU THINK ABOUT IT, THEY'RE ALSO HAVING STILL MONITOR THE TRANSMISSION SYSTEM AND EVERYTHING THAT'S GOING ON IN THE GRID, NOT JUST THE OUTAGE. UM IN ADDITION TO THIS WHEN YOU HAVE AN OUTAGE THAT STARTS HAPPENING PEOPLE START CALLING IN. SO THIS IS ALSO THE GROUP THAT COMES IN. THEY MANAGE THE OUTAGE CALLS IN THE TEXT. AND SO FOR THIS EVENT, WE HAD ALMOST 7000 CALLS AND TEXTS THAT CAME THROUGH OUR AUTOMATED, UM, TELEPHONE SYSTEM. AND IN FACT, I THINK THE INFORMATION YOU PULLED TOGETHER THERE WAS OVER 1300 EITHER CALLS DIRECTLY ANSWERED BY THE OPERATORS OR CALLS MADE ON RADIOS TO OUR EMPLOYEES DURING THE EVENT. SO AGAIN, REMEMBER, WE'VE GOT TWO GRID OPERATORS. PLUS WE HAVE AN OVERFLOW DEATH. SO YOU HAD THREE GRID OPERATORS, 12 HOUR SHIFTS THAT ARE HAVING TO JUGGLE ALL THIS THAT'S GOING ON. IN ADDITION, THESE GUYS GET TO POPULATE AND CLOSE OUT OUTAGE INCIDENCES IN OUR OUTAGE MANAGEMENT SYSTEM BECAUSE AGAIN WE DON'T HAVE THE SMART METERS. AM I SYSTEM SO SOME OF THIS STUFF IS NOT AS AUTOMATED THE OTHER THING THAT I LEARNED SOMETHING NEW THROUGH THIS PROCESS IS THEY ALSO DO WHAT'S CALLED CALLBACKS CALLBACKS TO CALL BACK CUSTOMERS. SO WHAT CAN HAPPEN IS BECAUSE AGAIN, WE DON'T HAVE THE AM I SYSTEM WE CAN'T TELL THOSE DIRECT METERS OF WHO'S ACTUALLY OUT. WHAT YOU CAN HAVE IS A FEEDER. MAYBE OUT. YOU RESTORE THE POWER. BUT IT MAY BE A CUSTOMER THAT STILL HAD A TREE LIMB WENT DOWN ON THEIR INDIVIDUAL LINE AT THEIR HOUSE, AND THEY'RE STILL WITHOUT POWER. BUT WE DON'T KNOW THAT. SO THAT CUSTOMER HAS TO CALL BACK AND SO ARE FOLKS CALL THAT CUSTOMER BACK TO VERIFY BECAUSE OUR SYSTEM IS SAYING THEY SHOULD HAVE POWER. WHY DO THEY NOT HAVE POWER? SO THESE GUYS HAVE TO CALL BACK NOW? IT'S A LITTLE SIDE NOTE. WHAT'S INTERESTING, AND I KNOW PEOPLE WANT TO KNOW WHAT'S GOING ON. AND THEY WANT TO, UM BUT PEOPLE LIKE TO BE IN THE KNOW AND UNDERSTAND WHAT'S HAPPENED. WE WILL HAVE SOME CUSTOMERS WHO WILL HAVE THEIR POWER RESTORED. AND WE'LL CALL BACK IN. THEY WANT TO KNOW WHY. WHY WAS THE POWER OUT? HOW ARE THINGS GOING? YOU KNOW WHAT'S THE PROCESS THAT IT'S? IT'S KIND OF THAT I JUST KIND OF WANT TO KNOW WHAT'S GOING ON AND I'LL CALL YOU UP. THEY DON'T REALIZE WHEN THEY CALL INTO THE SYSTEM SYSTEM IS GOING TO FLAG THEM. OUR FOLKS HAVE TO CALL THEM BACK. EVEN THOUGH THEY MAY HAVE POWER. UM SO AND I'M I'M HESITANT TO SAY THIS ONE IS ALSO THERE IS THE OPTION TO TALK WITH AN OPERATOR THROUGH OUR AUTOMATED SYSTEM. BUT WHEN YOU HAVE AN EVENT LIKE THIS, THE LIKELIHOOD OF YOU BEING ABLE TO TALK TO AN OPERATOR IS GOING TO BE SLIM. ARE YOU GUYS STILL TRY TO DO IT? UM AND THE OTHER THING IS THERE IS AND I THERE'S A THERE'S A WAY TO GET TO AN OPERATOR. WITH WITH OUT GOING THROUGH THAT PARTICULAR TYPE OF PROCESS THAT SOME PEOPLE SOMETIMES FIGURE OUT HOW TO DO SO THEY GET DIRECTLY TO THE OPERATOR, AND THE EXPECTATION IS IT'S GOING TO BE AN EMPLOYEE OR A CONTRACTOR, AND IT TURNS OUT THAT IT'S CITIZEN, AND SO THEY'RE ALSO HAVE AN ANSWER THOSE CALLS AS WELL. SO ONE OF THE THINGS THAT WE'VE LOOKED AT [01:35:05] DOING AND WE TALKED ABOUT THIS PREVIOUSLY AFTER WINTER STORM YURI WAS BRINGING IN A THIRD PARTY AS FAR AS HANDLING OVERFLOW CALLS. UNFORTUNATELY WE DIDN'T HAVE THESE COMPANIES BEATING DOWN OUR DOORS TO COME. PROVIDE THE SERVICE. WE FOUND TWO UM, YOU KNOW, AND TIMING IS EVERYTHING ON AUGUST THE 31ST. I SIGNED THE PURCHASE AWARD FOR THE ENTITY THAT WE PICKED WERE STILL IN NEGOTIATIONS ON THE TERMS OF THE AGREEMENT. THEY'RE SAYING ONCE WE GET THAT SIGNED, IT SHOULD TAKE SIX WEEKS. I'M NOT THAT OPTIMISTIC. MY HOPE IS BY THE END OF THIS CALENDAR YEAR, FIRST OF THE NEXT CALENDAR YEAR, WE HAVE IN PLACE OVERFLOW FOR THIRD PARTY CALLS, SO THESE GUYS ARE FOCUSING MORE ON RESTORING THE POWER AND LESS ON ANSWERING THE PHONE CALLS AND LET A CUSTOMER SERVICE GROUP WHO'S REALLY TRAINED IN THAT TYPE OF ACTIVITY TAKE ON TAKE ON THOSE TAKE ON THOSE ACTIVITIES. YEAH JUST A COUPLE OF PICTURES HERE. SO YOU MAY REMEMBER HERE'S IF YOU'VE BEEN BEEN OUT TO OUR SYSTEM OPERATIONS. HERE'S A SYSTEM OPERATOR, THE DESK AND HE SAID ALL THE VARIOUS MONITORS SO YOU CAN IMAGINE WHEN, WHEN THE ALL THESE CALLS START COMING IN THEIR MONITORS START POPULATING. POPULATING ALL THESE CALLS AND OUTAGES AND THEY'RE TRYING TO COORDINATE ALL THAT EFFORT. SO IT'S A PRETTY PRETTY INTENSIVE TASK. AND THEN THE NEXT IS AND YOUR SCREEN. IF YOU'RE LOOKING AT THIS PICTURE, IT IS INTENTIONALLY FUZZY. SO IT'S NOT. WE HAD A BAD PICTURE IS INTENTIONALLY FUZZY FOR SECURITY PURPOSES, BUT THIS IS THE WALL. BASICALLY THAT THESE THESE FOLKS ARE LOOKING AT THAT SHOW OUR SYSTEM. NOW FROM THE FIELD CREW PERSPECTIVE, SO WE HAVE THE OUTAGE EVENT THAT'S HAPPENING. WE SEE THE NOTIFICATIONS ON THE SYSTEM GETTING THE CALLS. I MENTIONED THE SYSTEM OPERATIONS , THEN STARTS DISPATCHING THE FIELD CREWS. AND SO THE WAY THAT THE WE APPROACHED THIS AND THE WAY THE INDUSTRY APPROACHES THAT ISSUE, TRY TO GET THE BIGGEST BANG FOR YOUR BUCK. SO WE START WITH OUR FEEDERS FIRST AND AGAIN . THE FEEDERS ARE WHAT FEED THE DISTRIBUTION SYSTEM. AND OUR FEEDERS WILL HAVE SOMEWHERE 1,002,000 CUSTOMERS THAT THEY MAY BE SERVING. SO IF YOU CAN GET A FEEDER BACK ON YOU CAN GET MORE CUSTOMERS ON FASTER, SO WE START WITH OUR FEEDERS FIRST. AGAIN I WANT TO SAY THAT WE HAD SEVEN FEEDERS THAT WE'RE LOCKED OUT FOR THIS EVENT. AND THIS IS STANDARD PRACTICE, UM, TO HAVE ONE PERSON ON CALL. UM, AND THAT'S WHAT WE HAD ONE PERSON ON CALL FOR THE WEEKEND AND TO STAND BY CRUZ. SO AGAIN, YOU'VE GOT ONE TROUBLESHOOTER THAT'S OUT THEIR OWN CALL. AND YOU HAD THIS EVENT WAS SEVEN FEEDERS OUT. OBVIOUSLY, WE'VE GOT TO CALL PEOPLE IN AND SO IT'S GOING TO TAKE YOU FIGURE AN HOUR. FOR SOMEBODY TO GET THEIR GEAR. DRIVE IN COORDINATED THE DISTRIBUTION CENTER. PICK UP YOUR LINE TRUCK, YOUR BUCKET TRUCK AND SO FORTH AND GET OUT TO THE SITE. EASY HOUR. UH THE OTHER THING YOU'RE GONNA HAVE TO DO WHEN YOU GET OUT THERE. YOU'RE GOING TO HAVE TO INSPECT THE LINE FIRST. AND SO THAT MEANS YOU ARE EITHER GOING TO DRIVE THAT LINE OR YOU MAY HAVE TO WALK THE LINE. JONAS HAD TO GO OUT AND WALK ONE OF THE LINES BECAUSE YOU COULDN'T DRIVE IT. AND WHEN WE TALK ABOUT DRIVING IT, IT'S NOT. YOU'RE GOING 35 40 MILES AN HOUR DOWN THE ROAD, YOU'RE GOING TO EACH INDIVIDUAL POLL AND YOU'RE LOOKING TO SEE. DO I HAVE A CROSS ARM BROKE? DO DO I HAVE A LOOSE WIRE OR THE INSULATORS? UM OR THERE'S SOMETHING WRONG WITH THE INSULATORS. SO YOU'RE HAVING TO GO TO EACH ONE OF THESE INDIVIDUAL WANTS AND SEE WHAT THE PROBLEM IS. AND SO TO RIDE A LINE OR WALK A LINE AGAIN YOU'RE TALKING ABOUT, YOU KNOW, POTENTIALLY ANOTHER HOUR. BEFORE YOU EVEN GET TO THE POINT OF NOW. GOTTA START WORK. AND SO YOU'VE IDENTIFIED THE ISSUE AND NOW THAT ISSUE COULD BE YOU DON'T FIND ANYTHING. COULD BE JUST THAT DIDN'T RE CLOSED OR MECHANICAL. YOU KNOW, MECHANICAL SAFETY GUARDS, AND IT JUST DIDN'T REALLY CLOSE. AND SO THAT'S AN EASY FIX. OR COULD BE . THERE'S A TREE DOWN ON THE LINE, OR YOU GOT YET POLLS THAT ARE BROKEN LINE IN BELTLINE. THOSE ARE TOP OF ISSUES THAT YOU'RE LOOKING AT, BUT THEN YOU GO THROUGH AND FIX THE FEEDER. BUT GUESS WHAT YOU GOTTA DO BEFORE YOU ENERGIZE. I GOTTA GO BACK AND RIDE THE LINE AGAIN. YOU GOT TO GO BACK THROUGH THAT LINE AGAIN BECAUSE IT'S A SAFETY ISSUE. ONE FOR YOUR SYSTEM, BUT TO FROM THE STANDPOINT OF WORKERS. YES CITIZENS. SO IT IS . THIS IS THIS IS NOT A QUICK PROCESS THAT YOU HAVE TO GO THROUGH AND SO FROM A RESOURCE STANDPOINT, GIVEN YOUR HAND TO [01:40:04] CALL PEOPLE IN LABOR DAY WEEKEND, YOU GOT SEVEN FEEDERS LOCKED OUT. IT'S GOING TO TAKE SOME TIME. UM AND THROUGH ALL THIS AGAIN, I THINK IT'S CLEAR TO EVERYBODY SINCE IT'S ESSENTIAL THAT THE COORDINATION IS HAPPENING BETWEEN THE SYSTEM OPERATIONS GROUP AND OUR FIELD GROUP BEFORE REENERGIZING BECAUSE AGAIN YOU DON'T WANT A CREW STILL BE WORKING ON SOMETHING AND ALL OF A SUDDEN YOU ENERGIZE IT. AFTER THE FEEDERS ARE FIXED. THEN YOU GO TO THE LATERALS AND THE LATERALS ARE BASICALLY FEED THAT ARE ARE OF LIES THAT BRANCH OFF THESE FEEDERS, AND THEY'RE NOW SERVING MORE SPECIFIC AREAS LIKE A NEIGHBORHOOD. AND YOU GO THROUGH THE EXACT SAME PROCESS. YOU GOTTA RIDE THE LINE, FIND THE ISSUE. FIX IT. RIGHT IT OR WALK IT. AGAIN BEFORE YOU ENERGIZE. AND THEN ONCE YOU GET THOSE FIXED NOW, YOU START GOING TO THE SERVICE LINES. THESE ARE THOSE INDIVIDUAL AREAS. AND HOUSE TO HOUSE TYPE OF ISSUE AND I LIKE HOW JONAS EXPLAINED IT TO ME, HE SAID. WHEN YOU'RE GOING OUT TO A HOUSE TO HOUSE TYPE OF SITUATION, YOU DON'T KNOW IF IT'S GOING TO BE 15 MINUTES. OR FOUR HOURS FOR YOU TO GET THEM BACK ON OR LONGER IF IT'S THE METER BASIS PULLED AND THEY HAD TO HAVE AN ELECTRICIAN COME BACK IN. BUT BUT YOU COULD HAVE SOMETHING AS SIMPLE AS THE CUSTOMERS INSIDE BREAKER JUST FLIPPED ON THEM. THEY NEED TO FLIP IT BACK. AND WHILE ARE YOU THEY'VE GOT POWER. OR IT COULD BE THAT A TREE IS DOWN ON THEIR SERVICE LINE, AND IT'S BROKE A POLE. SO THAT'S JUST WHEN IT GETS A LITTLE MORE INTERESTING, AND WE'LL SHOW YOU A GRAPH AS YOU CAN SEE HOW THINGS KIND OF SLOW DOWN THROUGH THE PROCESS WHEN YOU START GETTING TO THESE INDIVIDUAL HOUSE TO HOUSE TYPE OF RESTORATIONS. AND IF ANYBODY'S INTERESTED, WE DO HAVE A VIDEO. IT'S AN ANIMATED VIDEO THAT HOPEFULLY DO A BETTER JOB THAN THAN WHAT I'VE DONE OF EXPLAINING HOW WE RESTORE POWER . SO IF YOU'VE GOT 23 MINUTES OUT OF YOUR DAY AND WANT TO SEE A CN ANIMATED VIDEO, WE'VE GOT THAT FOR YOU. SO HERE'S THE POWER RESTORATION TIMELINE. SO THIS STARTS AT THE THREE P THREE P M. THIS IS ON SUNDAY. AND THE FIRST THING YOU MAY SAY TO ME IS WHAT DARRYL HOW COME FIVE PM IS HIGHER THAN THREE P.M. THIS GETS BACK TO OUR OUTAGE MANAGEMENT SYSTEM, THE RESPONDER SYSTEM. IT'S A PREDICTOR. IT DOESN'T KNOW EXACTLY TO THE INDIVIDUAL METER OF WHO'S OUT. SO I ASKED. PEOPLE ARE CALLING IN IT'S TRYING TO PREDICT AND ESTIMATE HOW MANY HOW MANY PEOPLE ARE OUT. SO THAT'S THE REASON WHY YOU'RE SEEING THIS KIND OF GROWING AS FAR AS THE NUMBER OF CUSTOMERS BECAUSE MORE PEOPLE ARE CALLING IN. IT'S CALCULATING AND ESTIMATING MORE OUT. AH BUT YOU'LL START SEEING THE BIG DROP OFFS AS FAR AS THE NUMBER OF CUSTOMERS ARE OUT. THAT'S WHEN THE FEEDERS ARE GETTING RESTORED. SO YOU SEE THE DROP OFF AT SIX PM SEVEN PM EIGHT PM BY EIGHT PM WE HAD ALL SEVEN FEEDERS BACK ON. SO THAT'S THE REASON WHY YOU SEE THAT BIG DROP NOW AGAIN, YOU MAY ASK. WELL, DARRYL, HOW COME IT GOES UP? AT NINE PM AGAIN. WE DON'T HAVE SMART METERS SO WE CAN'T SEE THE INDIVIDUAL METERS. UM WHAT HAPPENS IS THOSE FEEDERS GET TURNED BACK ON. THERE MAY BE A PROBLEM WITH ONE OF THE LATERALS. AND SO WHAT WILL HAPPEN IS RESPONDERS WILL SAY, TURNED THE FEEDER BACK ON. YOU'VE GOT PEOPLE RESTORED. YOU KNOW, YOU'VE GOT A PROBLEM ON ONE. THE LATERALS WITH ONE OF THE FEEDERS. SO NOW THAT COUNT POPS BACK UP. AND SO THAT'S WHERE YOU ALSO GET THE CALL BACKS OF PEOPLE SAYING I STILL DON'T HAVE POWER. AND SO THAT'S THE REASON WHY YOU SEE THIS KIND OF POP UP AT THAT PARTICULAR POINT IN TIME. THE OTHER THING, YOU'LL NOTICE WHEN YOU START AT NINE PM YOU'LL NOTICE THAT HOW IT SEEMS TO KIND OF FLATTEN OUT AS FAR AS THE NUMBER OF CUSTOMERS THAT ARE COMING OFF. RIGHT NOW. THE CREWS ARE WORKING ON THE LATERALS. GUESTS WHEN THEY'RE WORKING ON THEM. AT NIGHT. YOU KNOW WHAT I SAID ABOUT YOU GOTTA DRIVE THE LINE WALKED THE LINE. YOU GOT TO SEE EVERYTHING. IT IS MUCH YOU CAN IMAGINE. IT'S MUCH MORE DIFFICULT FOR THOSE GUYS OUT THERE WORKING AT NIGHT THAN IT IS DURING THE DAY, AND THE PROCESS JUST NATURALLY SLOWS DOWN. ANOTHER THING I WANT TO POINT OUT IS IF YOU LOOK AT, UM START AT 10 A.M. SHOWING 74 CUSTOMERS OUT. THEN YOU GO TO 11 A.M. 60 CUSTOMERS OUT. AND 12 PM ALSO, IT POPS BACK UP. BUT WHAT WE WERE STARTING TO SEE IS LABOR DAY WEEKEND. PEOPLE ARE COMING HOME. THEY COME HOME AND GO. HEY, I'M WITHOUT POWER. THEY'RE CALLING IN, SO WE STARTED TO SEE AN UPTICK OF PEOPLE CALLING IN SAYING THEY WERE WITHOUT POWER. WHEN WE WENT THROUGH THE DATA. WHAT WAS INTERESTING IS ALTHOUGH CUSTOMERS THEIR FACILITY THEIR HOUSE MAY HAVE BEEN WITHOUT POWER FOR MORE THAN 24 HOURS. WE DIDN'T HAVE ANY CUSTOMERS THAT FROM THE TIME WE KNEW ABOUT THE OUTAGEWAS RESTORED [01:45:02] WAS MORE THAN 24 HOURS. I THINK WE HAD TWO THAT WERE 23 HOURS. BUT WHEN YOU LOOK AT THE TOTAL PERSPECTIVE HERE BETWEEN THREE PM AND 11 PM YOU CAN SEE THE EFFECT OF PEOPLE COMING IN LATER. MAYBE MAYBE. WHEN THEY GOT HOME LATE ON SUNDAY NIGHT. THEY DIDN'T CALL IN, AND THEY SLEPT LATE. THEY GET UP. AND THEN THEY CALL IN AND SAY, HEY, I'M WITHOUT POWER. AND SO THAT TRIGGERS FOR US FROM THE TIME FRAME BECAUSE AGAIN, WE DON'T KNOW THE INDIVIDUAL CUSTOMERS. UM BUT I JUST FOUND THAT INTERESTING FROM THE DATA STANDPOINT WHEN WE STARTED TO LOOK AT IT. I WISH I HAD, UM, THE OUTAGE MAP AT THE TIME OF THE PEAK, BUT THAT'S A LIVE, UM , MAP, AND SO UNLESS YOU TOOK A SCREENSHOT OF IT AT THE TIME, YOU WOULDN'T HAVE HAD THAT INFORMATION. AND SO, UM, IF YOU WOULD HAVE SEEN IT AT THE PEAK, YOU HAVE SEEN A LOT OF PRETTY COLORS ON IT. AND THAT'S NOT GOOD WHEN THERE'S A LOT OF PRETTY COLORS ON THIS MAP. BUT JUST TO KIND OF GO THROUGH WHAT YOU'RE LOOKING AT, SO THAT MAP WOULD HAVE HAD SOME RED LIGHTNING BOATS WOULD HAVE SOME ORANGE LIGHTNING BOLTS, SO AT THAT TIME, THOSE WOULD HAVE INDICATED FEEDERS THAT WERE OUT. WHEN YOU GET DOWN TO THE YELLOW , DARK GREEN AND KIND OF THAT, I GUESS A LIGHT BLUE COLOR. YOU'RE LOOKING MORE YOUR LATERALS THAT THAT ARE NEEDING REPAIR. AND THEN WHEN YOU GET TO THE BLUE, AND THERE WAS A LOT OF BLUE THAT WAS ON THAT MAP. THAT'S WHEN YOU'RE GETTING DOWN TO THE SMALLER MORE OF THOSE INDIVIDUAL TYPE OF CUSTOMERS. AND THAT'S WHAT YOU IF YOU IF YOU IF YOU HAD YOUR DRUTHERS OUT OF THE ISSUE WOULD WANT TO SEE JUST THE READ A FEW OF THE RED AND YOU CAN IMMEDIATELY TAKE CARE OF IT. AND WHEN YOU SEE A LOT OF THE BLUE, YOU KNOW YOU'RE GOING TO HAVE TO HAVE MORE OF THOSE INDIVIDUAL TYPE OF ENCOUNTERS WITH THE CUSTOMER ON THEIR FACILITIES. AND THEN JUST JUST FOR INFORMATION. THIS IS WHERE YOU CAN SEE OUR OUTAGE MAP. ALSO WHERE YOU CAN REPORT OUTAGES AND I ALSO GAVE ON COURSE AS WELL FOR CUSTOMERS BECAUSE I KNOW WE HAVE BOTH ENCORE CUSTOMERS IN THE CITY AS WELL AS GPL CUSTOMERS. AND I THINK LET ME CHECK MY PRESENTATION HERE. YES. SO. UM BEFORE I GO TO THE QUESTIONS TAB. I DO HAVE AN ASK OF COUNCIL. AND I NOTICED IN THIS EVENT, AND I'VE SEEN IT IN ANOTHER EVENT AS WELL. IF THERE IS A I GUESS, A NON EMERGENCY TYPE OF EVENT. IF A CUSTOMER REACHES OUT TO YOU, AND THERE'S AN ISSUE THEY'VE BEEN DEALING WITH. IF WE KNOW THAT IT'S NOT AN EMERGENCY IF WE CAN EITHER HOLD OFF UNTIL AFTER THE EMERGENCY OR IF THERE IS A REACHING OUT IF THERE'S SOME INDICATION THAT'S NOT AN EMERGENCY. BECAUSE IF YOU IMAGINE IF YOU IF YOU'RE AN EMPLOYEE AND IT'S YOU KNOW, COUNCIL MEMBER SAYS, HEY, WE'VE GOT A GOT, YOU KNOW, CUSTOMER WANTING X PUT YOURSELF IN THE EMPLOYEES KIND OF POSITION. THEY'RE GOING TO GO. OKAY. WELL, I NEED TO GO TAKE CARE OF THAT BECAUSE IT NEEDS TO BE DONE. AND IT MAY BE THAT THAT ITEM IS NOT AN EMERGENCY AT THAT MOMENT, AND SO JUST JUST AN ASK ON OUR PART, IF SOME DIRECTION IF YOU DO REACH OUT IF WHETHER OR NOT IF THAT MAY BE AN EMERGENCY SO THAT WE CAN PRIORITIZE WHERE THAT WOULD NEED TO BE FROM A RESPONSE STANDPOINT. THE OTHER THING I DID WANT TO SAY, BECAUSE IT DOES KIND OF RELATE TO WHAT WE HAD HAPPENED HERE WITH THE OUTAGE. I'M SURE EVERYBODY IS FULLY AWARE THEIR SUPPLY CHAIN ISSUES. AND WE HAVE BEEN WORKING THROUGH SOME OF THOSE. WE'VE CHANGED SOME OF OUR PROCESSES ON THINGS . TRANSFORMERS WERE A BIG ISSUE WE'VE GONE THROUGH AND STARTED HAVING TRANSFORMERS REBUILT. UM WE'VE HAD ISSUES ON SOME OF THE TRANSMISSION SIDE WITH SOME OF THE LARGER BREAKERS AND SWITCHES AND SO FORTH AS FAR AS LEAD LEAD TIMES. UH BUT WHAT? WE'RE STARTING TO EXPERIENCE RIGHT NOW , AND YOU MAY BE GETTING CALLS ON THE THIS UH, WE DON'T. WE'RE THEN I'LL MAKE SURE AS OF TODAY WE'RE STILL OUT OF THE RESIDENTIAL STREET LIGHT POLES, CORRECT POLES AND 400 WATT LOTS. SO I THINK WE'RE UNDER WHAT LUMINEERS TWO THAT GO INTO THE RESIDENTIAL NEIGHBORHOODS WERE OUT ONCE WE GOT IN, WE GOT IN THE STREET LIGHTS, BUT THERE WERE 2 50. GO DOWN THE MEDIANS. FURTHER ONCE SAID THAT THE ONES AT THE INTERSECTIONS ARE 400 WATT. AND THE ONES IN THE RESIDENTIAL NEIGHBORHOODS OR 100 WATT AND WE'RE OUT OF THOSE ALONG WITH RESIDENTIAL POLLS IN PRESIDENTIAL POLLS. THE LAST I SAW WAS THEY WERE HOPING THAT THE END OF THIS MONTH THEY MAY SHIP THEY MAY SHIFT MAY SHIP SO JUST TO LET YOU KNOW THAT THAT AFFECTS THE LED RESIDENTIAL STREET LOT THAT WE WERE REPLACEMENT PROGRAM THAT WE'RE GOING TO TRY TO FINISH THIS YEAR. THAT'S GOING TO BE PUSHING IT BACK. SO ALSO, IF YOU HAVE CITIZENS THAT SAY, HEY, I'VE GOT A STREET LIGHT DOWN. WE CAN [01:50:02] CAN'T COME AND REMOVE IT. BUT THERE WAS UNTIL WE GET THE POLLS IN. THERE WON'T BE STRESS STREET LIGHTS COMING BACK UP BECAUSE WE JUST DON'T HAVE THE POLLS. UM ALSO WHAT WE'RE STARTING TO DO WITH CERTAIN TYPE OF MATERIAL. BECAUSE OF EVENTS LIKE THIS. WE'RE GOING TO START SEQUESTERING. UM, SOME OF THAT MATERIAL. AND IT WILL NOT BE USED. ONLY IF THERE'S SOME TYPE OF EMERGENCY. WHAT COULD THAT CAN MEAN IS IF WE DON'T HAVE MATERIAL COMING IN UM, IT COULD MEAN CERTAIN PROJECTS COULD BE GETTING DELAYED. OR MAYBE EVEN PUSH BACK AND STOPPED. BECAUSE AT THE END OF THE DAY YOU'VE GOT AN EMERGENCY. YOU GOT TO RESPOND TO IT. YOU GOT TO GET THAT POWER BACK ON IT. MAYBE A PROJECT THAT YOU WERE WANTING TO DO SOME TYPE OF REBUILD OR MAINTENANCE. IT MAY IT MAY HAVE TO WAIT UNTIL WE GET THE MATERIALS IN AND IT'S NOT JUST US FACING THIS. THERE'S A BIG CONCERN IF THERE'S A HURRICANE IN A MAJOR MAJOR URBAN TYPE OF AREA. YOU KNOW WHAT? WHAT TYPE OF EQUIPMENT WILL BE AVAILABLE IN PARTICULAR WITH REGARDS TO TRANSFORMERS, EVEN EVEN WOOD POLES, POLES, ONE YOU MAY HAVE NOTICED IN LAST TUESDAY WAS APPROVED FOR THE CONCRETE POLES. THERE'S A REASON WHY WE'RE BUYING THE CONCRETE POLES BECAUSE IT'S GETTING HARD TO FIND THE WOOD POLES AND NOW WE'RE LOOKING AT THE DUCTILE IRON AS WELL. SO WE'RE HAVING TO CHANGE KIND OF SOME OF THE STUFF THAT WE'RE LOOKING AT, JUST BECAUSE ITS SUPPLY CHAIN ISSUES SO JUST WANTED TO GIVE GIVE COUNSEL A HEADS UP ON SOME OF THE ISSUES THAT ARE OUT THERE AND KIND OF HOW THEY'RE IMPACTING US AND ULTIMATELY MAY IMPACT YOU BECAUSE OF CALLS THAT YOU MAY GET AND WITH THAT, ALL RIGHT? VERY GOOD, AND I ACTUALLY DO HAVE A SCREENSHOT. AT THE TIME, I WAS COMMUNICATING WITH A COUPLE OF FOLKS AND AT THE TIME I SHOT THIS MOST OF NORTHWEST GARLAND WAS COVERED IN LIGHTNING BOLTS. SO YES, DEFINITELY. ALRIGHT. UH, BECAUSE WE'RE IN LUCK. THANK YOU SO MUCH FOR COMING TONIGHT. AND I KNOW THAT THAT THAT THERE WAS QUITE CHALLENGING FOR EVERYONE INVOLVED. UM THE COMPLAINTS I RECEIVED WEREN'T REALLY ABOUT THE LENGTH OF TIME THAT THEY WERE OUT OF POWER. IT WAS ABOUT LACK OF COMMUNICATION BETWEEN G, P AND L AND THE CUSTOMER. SO I'D LIKE FOR YOU TO KIND OF GO OVER WHAT STEPS YOU'LL TAKE IN THE FUTURE. UM OR MAYBE WHAT YOU'RE LOOKING AT DOING TO BETTER REACH PEOPLE. ONE OF SPECIFICALLY, THEY WANTED TO KNOW. LIKE WHEN WOULD THE REPAIR BE DONE? OR IS THERE? IS THERE? SOMEONE WORKING ON IT? SOMETHING LIKE THAT. UM AND IF THEY'RE TEXTING TO OUT, UM WOULD IT BE POSSIBLE TO RETEK ? YOU KNOW, REPLY TO THEM AND THAT SAME METHOD JUST TO SAY, YOU KNOW WE'RE ON IT OR YOUR WITHIN YOUR WITHIN THIS OUTAGE MAP AREA AND SHOOT EVERYONE IN THAT AREA TEXT AND SAY IT'S OUT RIGHT HERE. WE'RE AWARE WE'RE WORKING ON IT. JUST SOMETHING THAT'S THAT WAS THE MAIN COMPLAINT THAT THEY GOT THAT FROM AUNT THEIR THEIR FRIENDS GOT THAT FROM ENCORE, BUT THEY DIDN'T GET IT FROM GPL AND I KNOW THAT YOU HAVE LIMITATIONS WITHOUT AUTOMATED METERS. SO, UM MAYBE THERE'S SOMETHING YOU CAN DO TO REMEDY THAT. SURE WE ARE GOING TO BE LIMITED FROM THE STANDPOINT JUST BECAUSE OF WITHOUT HAVING THOSE SMART METERS. UM ONE OF THE THINGS THAT, UM THAT WE'RE LOOKING. WE THINK THERE MIGHT BE A POSSIBILITY THAT THE RESPONDER SYSTEM MIGHT BE ABLE TO PRODUCE DATA. THAT WILL ALLOW FOR SOME TYPE OF ESTIMATION. AND I'M PUTTING A BIG CAVEAT ON IT BECAUSE UM MHM. JUST BECAUSE IT WILL PRODUCE DATA DOESN'T NECESSARILY MEAN IT'S RELIABLE BECAUSE THIS IS WHERE YOU GET INTO THE ISSUE WITHOUT HAVING THE SMART METER. UM IF I CAN GIVE YOU AN EXAMPLE SAY ARE RESPONDER SYSTEM SOMEBODY ON ONE END OF THE STREET REPORTS THAT THEY'RE OUT OF POWER. AND THEN SOMEBODY ON THE OTHER END OF THE STREET REPORTS. THEY'RE OUT OF POWER. RESPONDERS GOING TO MAKE THE CALCULATION ASSUMPTION. THAT THAT STREETS WITHOUT POWER. AND IT MAY NOT BE IT MAY BE THAT TRULY IS YOU HAD A LAMB ON THIS LINE OVER HERE JUST FOR THAT SERVICE AND A LIMB ON THIS LINE , AND SO WE NEED TO SEE HOW THAT DATA WOULD ACTUALLY CALCULATE. TO COME UP WITH SOME TYPE OF ESTIMATE BECAUSE THE CONCERN I HAVE NOT, AND HONESTLY, I DON'T KNOW THE ANSWER TO THIS QUESTION, AND I RAISED IT TO OUR TO OUR FOLKS. I SAID, IS IT IS IT IF I'M OBAMA CUSTOMER, AND I'M TOLD, HEY, WE'RE WORKING ON IT. WE'VE GOT FOLKS THAT ARE COMING OUT TRYING TO WORK ON IT WILL GET TO YOU AS SOON AS WE CAN. IS THAT MORE FRUSTRATING OR IS IT MORE FRUSTRATING IF YOU HAVE AN ESTIMATE? AND THAT [01:55:03] ESTIMATE MAY SAY I'M GOING TO BE IN THERE AND THREE HOURS AND THEN THREE HOURS TURNS TO SIX HOURS THAN NINE HOURS THAN 12. AND I DON'T I REALLY DON'T KNOW THE ANSWER TO THAT QUESTION OF WHICH ONE WAS GOING TO CAUSE THE GREATER FRUSTRATION BECAUSE THE REALITY IS I KNOW WE GET COMPARED AGAINST ENCORE AND ENCORE GETS COMPARED AGAINST US. SO I WAS WATCHING THE ENCORE MAP AS WELL. AND SO I WAS WATCHING THOSE TIMES CONTINUE TO GET MOVED OUT FOR THOSE ENCORE CUSTOMERS BECAUSE IT GETS BACK TO THAT ISSUE OF WHEN YOU GET TO THE INDIVIDUAL CUSTOMERS. YOU JUST DON'T KNOW TILL YOU GET THERE. WHAT TYPE OF EFFORT IS GOING TO TAKE? SO I REALLY DON'T KNOW THE ANSWER. THAT IS WHICH ONE IS THE MORE FRUSTRATING OF YOU GIVE A IT'S EASY TO GIVE A TIME WHEN YOU'VE GOT A SIMPLE OUTAGE. BUT IF YOU'VE GOT A LARGE OUTAGE, IT BECOMES MORE DIFFICULT. AND HONESTLY, I JUST DON'T KNOW THE ANSWER TO WHICH ONE IS THE BETTER OF THE TWO UM , BUT WE ARE LOOKING TO SEE IF RESPONDER PROVIDES THAT TOP OF DATA WHERE WE CAN COME UP WITH SOME TYPE OF ESTIMATE. NOW THE ISSUE IS ALSO GOING TO BE THAT COMMUNICATION BACK TO THE CUSTOMER. UM WE DO HAVE OUR STATUS REPORTING THAT WE HAVE THROUGH THE TEXTING. WE MIGHT BE ABLE TO PIGGYBACK OFF OF THAT, BUT WE'D HAVE TO LOOK TO SEE. I THINK THERE'S STILL GOING TO BE SOME LIMITATIONS WE'RE GOING TO HAVE BECAUSE WE DON'T HAVE THE SMART METERS DOWN TO THE INDIVIDUAL CUSTOMER. BUT IT'S SOMETHING THAT WE ARE. WE ARE LOOKING I KNOW MATT HAD TALKED ABOUT HE WAS THINKING THAT THERE MAY BE SOME WAY TO UTILIZE RESPONDER. UM FOR SOME TYPE OF ESTIMATE, BUT BEFORE WE DO SOMETHING LIKE THAT, WE DEFINITELY IF WE'RE ABLE TO DO WITH THE DATA, WE DEFINITELY WANT TO GO THROUGH TESTING. UM BECAUSE JUST BECAUSE IT SPITS OUT SOME NUMBERS OR ESTIMATED TIME. WE WANT TO MAKE SURE THAT IT IT'S REASONABLE, RIGHT? WELL I THINK EVEN JUST RECEIVING A TEXT THAT SAYS WE KNOW THERE ARE ISSUES IN YOUR AREA AND WE'RE WORKING ON THEM IF YOU CONTINUE TO HAVE ISSUES AFTER I DON'T KNOW WHATEVER AMOUNT OF TIME YOU DEEM APPROPRIATE. UM PLEASE CALL US OR PLEASE TEXT US AGAIN OR SOMETHING SO THAT THEY BECOME ONE OF THOSE CALLBACK CUSTOMERS. UM THERE THEY WERE UPSET THAT THERE WERE NO HUMANS TO TALK TO. I KNOW THAT THERE WERE HUMANS THERE. IT WAS JUST PROBABLY VERY DIFFICULT TO GET IN TOUCH WITH ONE UM, SO I GUESS, UM AND I DO UNDERSTAND YOUR POSITION, SO I KNOW THAT IT'S REALLY DIFFICULT TO DO ANY OF THESE THINGS WITHOUT KNOWING EXACTLY WHO IS WITHOUT POWER. UM DO YOU HAVE ANY FUTURE PLANS FOR EMERGENCY RESPONSE DURING THE HOLIDAYS. ARE YOU CHANGING ANYTHING BECAUSE OF THE WAY THAT THIS HAPPENED ON THAT DAY? THAT THAT WAS ONE OF THE LAST KIND OF LESSONS LEARNED OR THINK, HMM. AND IF YOU KNOW, JONAS, I'LL PROBABLY LET HIM SPEAK A LITTLE MORE ON BUT WITH REGARDS TO HAVING THIRD PARTIES, CONTRACTORS. AH OBVIOUSLY, THERE WAS SOME LIMITATION ASSOCIATED WITH THE CONTRACTOR THAT WE HAD , SO WE'RE LOOKING AT TRYING TO EXPAND THOSE RESOURCES. AND SO THERE'S SOME IF YOU WANT TO TALK A LITTLE BIT ABOUT KIND OF WHAT SOME OF THE INDUSTRY ARE NOW DOING WITH REGARDS TO THEIR CONTRACTORS. NOW IS THEY HAVE COMPANIES OUT THERE THAT ACTUALLY HAVE SUBCONTRACTS TO THE CONTRACTORS JUST FOR EMERGENCY RESPONSE, SO BASICALLY, THEY COORDINATE IF I CALL THAT COMPANY UP, AND I HAVE A CONTRACT WITH THEM, AND I SAY I NEED 10 DISTRIBUTION CRUISE. BILL REACH OUT TO THE CONTRACTORS AND FIND THOSE CRUISE FOR ME, AND IT MAY BE THREE FROM ONE CONTRACTOR FOR FROM ANOTHER AND THREE FROM ANOTHER. BUT I'LL GET 10 DISTRIBUTION CREASE, NO COMMENT AND NO WORK TO STORM AND EVERYTHING ELSE UNDER OUR SUPERVISION. AND THEN, OF COURSE, WHEN WE TURN THEM LOOSE. WE GET AN INVOICE FROM THAT ONE COMPANY THAT WE HAVE A CONTRACT WITH WHICH, OF COURSE, THEY'RE GOING TO INVOICE. THE CONTRACTORS. AND SO BASICALLY, THEY'RE ALMOST ACT LIKE A COORDINATION COMPANY. AND SO WE'VE SEEN OVER THE PAST. JUST WANT TO SAY A COUPLE OF YEARS. THESE COMPANIES COME UP AND SO WE'RE ACTUALLY GOING TO ENGAGE IN THEM. TALK TO THEM ABOUT IT. HOW DOES IT WORK WITH THE PROCESS OF IT AND EVERYTHING ELSE FIND OUT AS MUCH INFORMATION AS WE CAN, AND THEN WE MAY GO DOWN THAT PATH OF TRYING TO CONTRACT OUT TO ONE OF THOSE COMPANIES. IN THE PAST. WE'VE ALWAYS USED THE CONTRACTOR THAT WORKS FOR US. AND SO AH, IN OUR CONTRACT WITH THEM, WE CAN REQUEST ADDITIONAL CREWS. AND SO, LIKE, DARRYL SAID EARLIER, THEY DO HAVE ADDITIONAL CREWS AND THE HOUSTON AREA. BUT I DON'T KNOW IF YOU HAVE EVER SEEN ONE OF THESE DISTRIBUTION CRUZ MOBILIZED. IT USUALLY TAKES JUST A FEW HOURS TO GET THE TRUCKS READY AFTER THE GUYS GET THERE BECAUSE THERE ARE THESE TRUCKS AREN'T USED TO GOING DOWN INTERSTATES AND STUFF LIKE THAT . THEY'RE USED TO BEING IN MORE OF AN URBAN AREA, AND SO IF I WERE TO RECALLED AND SAID, ALRIGHT, SEND THOSE CREWS FROM HOUSTON TO GARLAND. THEY WOULD HAVE PROBABLY GOT HERE ABOUT MIDNIGHT ON MONDAY NIGHT. THE [02:00:02] STORM IS OVER WITH. AND SO EVEN IF THEY WOULD HAVE SHOWED UP AND WORKED ONE OR TWO HOURS AND I SAID, HEY, WE'RE DONE. YOU CAN GO BACK. THEY'RE GOING TO INVOICE, BUT I'M GONNA PAY FOR THAT TRAVEL TIME AND EVERYTHING ELSE BUT THE NEXT TIME I CALL HIM AND TELL HIM HEY, WE GOT A STORM. I NEED YOU TO COME HELP WITH THEY'RE NOT GOING TO RESPOND. BECAUSE THERE THEY DON'T WANT TO TRAVEL. BASICALLY 24 HOURS HERE AND BACK JUST TO WORK FOR TWO HOURS. IT'S NOT BENEFICIAL TO THEM. AND SO IT'S A LOT OF HARDSHIP BECAUSE THEY YOU GOT TO REMEMBER. THESE CREWS ARE COMING FROM OTHER UTILITIES. AND SO JUST LIKE WE WOULD MAKE A REQUEST TO THOSE COUNTRIES ARE CONTRACTORS GET REQUESTED ALL THE TIME FROM OTHER UTILITIES. STORM HITS IN ARKANSAS. FIRST THING THEY WANT IS CONTRACT CREWS. SO OUR CONTRACTS SAY, HEY, CAN WE BE RELEASED? THEY HAVE TO BE REALLY SOFTWARE SYSTEM. WE LOOK AT WHERE THEY'RE AT WITH THEIR WORK, AND IF WE CAN RELEASE THEM SURE, WE RELEASE THEM TO GO HELP THAT OTHER UTILITY OUT WELL, IT'S THE SAME PROCESS. WHEN WE REQUEST CONTRACTORS, THEY HAVE TO GO THROUGH THAT SAME STEP. AND IT'S EVEN MORE SO IF WE REACH OUT AND TRY TO USE MUTUAL AID AGREEMENTS WITH OTHER MUNICIPALITIES. SO WE DO HAVE MUTUAL AID AGREEMENTS WITH BRIAN AND, UH THEN MUNICIPAL ELECTRIC AND PEOPLE LIKE THAT. BUT FOR THEM TO BE RELEASED, THEY HAVE TO GO THROUGH THE PROPER AUTHORIZATION THROUGH THEIR MANAGEMENT, JUST LIKE WE WOULD SO THERE'S BEEN A COUPLE OF TIMES WE'VE SENT CREWS FOR MUTUAL LATER ASSISTANCE DOWN IN SOUTH TEXAS AND STUFF AND WE HAVE TO GO THROUGH THAT PROCESS OF GETTING AUTHORIZED TO BE RELEASED. WE DON'T JUST ANSWER THE PHONE AND ALRIGHT, WE'RE SENDING CREWS. YOU JUST YOU CAN'T DO THAT. AND SO THAT ALL TAKES TIME, AND IT'S LIKE IT'S LIKE EVEN IF WE DID CONTRACT TO THAT COORDINATION COMPANY AND WE CALLED AND SAID, HEY, WE NEED THE FIVE DISTRICTS. CRUZ 10 DISTRICT FREEZE WHATEVER IT IS, YOU'RE STILL LOOKING AT A 12 TO 24 HOUR TIMELINE FOR THEM TO ACTUALLY ARRIVE ON SITE. AND SO WHAT WE NORMALLY DO. IT'S LIKE DARRYL SAID. WE HAVE A TROUBLESHOOTER THAT RUNS 24 7. THEY WORK 12 HOUR ROTATING SHIFTS. AND SO THERE'S ALWAYS A TROUBLESHOOTER HERE, NO MATTER WHAT. THERE'S ALWAYS ONE TROUBLESHOOTER HERE DURING THE DAY DURING THE WEEK WE RUN TO TROUBLESHOOTERS. SO THERE'S TROUBLE SHIRT WORKS FROM SEVEN O'CLOCK IN THE MORNING UNTIL 3 30 IN THE AFTERNOON. ACTUALLY 5 30 IN THE AFTERNOON. AND THEN THE OTHER ONE IS ON A ROTATING 12 HOUR SHIFT. ON HOLIDAY WEEKENDS. WELL, ALSO THEIR NORMAL TIMES. NOT DURING HOLIDAYS. WE HAVE ONE STANDBY CREW. SO STANDBY CREW CONSISTS OF A CREW FORM AND ALIGNMENT AND APPRENTICE, AND WE ALSO HAVE A BAD CABLE PERSON ON STANDBY. SO IF WE GOT SOME UNDERGROUND BACK CABLE, THEY CAN COME IN AND ASSIST WITH REPAIRING THAT. SO THERE'S FOUR PEOPLE ON STANDBY. WHATEVER IT'S A HOLIDAY WEEKEND , WE HAVE TO STAND BY CRUZ. WE HAVE THE INITIAL STANDBY CREW THAT WOULD BE ON AND THEN WE ALSO PUT A BACKUP STANDBY CREW ROOM. JUST IN CASE. SOMETHING HAPPENS. UNFORTUNATELY, THIS ONE HAPPENED. BUT IT'S LIKE DARRYL SAID, BECAUSE OF BEING A HOLIDAY WEEKEND WE'RE CALLING ALL OF OUR EMPLOYEES. AH WE'RE CALLING THE CONTRACTORS AND WE'RE GETTING ABOUT HALF OF THE RESPONSE. AND SO IN TOTAL IN DISTRIBUTION AS A WHOLE, THERE'S ONLY 65 EMPLOYEES IF WE'VE GOT EVERY POSITION FIELDER 65 EMPLOYEES WE'VE GOT WE HAD ABOUT 30 TO 35 EMPLOYEES RESPOND. AND WE WORKED. THOSE EMPLOYEES AREN'T SHIFTS, OF COURSE, AND, UH. WE KEPT ABOUT 30 PEOPLE HERE FOR OVER THE 24 HOUR PERIOD. DURING THE STORM. AND SO THAT'S HOW THEY JUST KIND OF HAPPENED IF IT WOULD HAVE BEEN A LONGER STORM OR MORE DEVASTATING STORM TALKING ABOUT TORNADOES. WE'VE HAD THEM THE ONE IN THE MIDDLE OF GARLAND, ONE SOUTH OF IRELAND ICE STORM OF 2013 THAT HE TALKED ABOUT THE HIGH STORMS OF 2011 THAT WE HAD ALL THOSE THINGS. UH THOSE WERE OUTAGES THAT LASTED FOR AN EXTENDED AMOUNT OF TIME. AND WHERE I SAY EXTENDED AMOUNT OF TIME I'M TALKING 48 72 HOURS. A LONG PERIOD. WE DID REACH OUT AND WE HAD PEOPLE COMING IN. THIS ONE. WE KNEW THAT THE SOONER SO THAT PEOPLE COULD LEAVE WAS MONDAY MORNING. AND THEY WEREN'T GONNA BE HERE TILL MIDNIGHT ON MONDAY. OH, BY THAT TIME, WE FELT LIKE WE WOULD HAVE HAD IT ALL THE OUTAGES TAKEN CARE OF, AND THAT'S THAT'S ABOUT WHERE WE WERE AT. SO DO YOU THINK THAT IT MIGHT BE APPROPRIATE TO MAYBE HAVE ONE OF THOSE SUB CONTRACTORS ON STANDBY ON HOLIDAY WEEKENDS? LIKE PREEMPTIVELY. I KNOW THAT SOUNDS REALLY EXPENSIVE? WE CAN PUT A LOT OF PEOPLE KNOW, I KNOW. UM, ONE INSTANCE. I MEAN, IT'S LIKE WHO WOULD HAVE THOUGHT WE WOULD HAVE HAD THE TORNADO HIT SOUTH GARLAND THE DAY AFTER CHRISTMAS . WE'LL SEE. THAT WAS ANOTHER HOLIDAY SITUATION. SO YOU KNOW, I'M JUST IT'S SOMETHING TO THINK ABOUT AND PLAN FOR. THANK YOU VERY MUCH. THANKS. YES, SIR [02:05:03] HEDRICK. THANK YOU, MR MAYOR, AND I APPRECIATE ALL YOUR CREW'S RESPONSE AND POLICE AND FIRE ESPECIALLY GETTING OUT THERE RIGHT HAPPENED. DRIVE THROUGH BELTLINE SHALLOW ABOUT THREE OR FIVE AFTER ALL THAT WAS HAPPENING AND SAW CAR ON FIRE AND THE FIRE DEPARTMENT IS ALREADY THERE BLOCKING THE STREET AND GREAT RESPONSE TO THAT, AND AH WENT BACK ABOUT 5 30. AFTER THAT NORI CREWS WERE AT THEIR WORK AND I SAW THE TRUCK SUPPORTING THE POLE AND THE POOL AND QUESTION I HAVE ON THAT IS THAT PAUL THAT WAS REPLACED THE WIND POOL WITH GUY WIRES AT THE FINAL CONFIGURATION WITH THE BOLLARDS. I WAS WONDERING ABOUT THAT, BECAUSE THOSE BALLERS AWFULLY CLOSE TO SHILOH THERE AND LOOKS LIKE THAT. SOMEONE RAN OFF THE ROAD WOULD WIPE THAT OUT AGAIN. THE OLD STEEL POLE WAS CUT OFF THE LIFT. AS PROTECTION. SO IF YOU HAD SOME TYPE OF INCIDENT WHERE SOMEBODY CAME THROUGH THAT INTERSECTION AND WENT UP ON THAT CURB THEY'RE GOING TO HIT THE STEEL POLE THAT'S LEFT THERE. UM LONG TERM THE THAT'S THE COLLEGE TO BRAND TRANSMISSION LINE. IT'S SCHEDULED BE REPLACED THIS NEXT YEAR AND SO YOU'LL SEE SELF SUPPORTING STRUCTURES THROUGH THERE AND, UM. IF WE HAVE A SITUATION WHERE WE NEED A GUY TYPE OF STRUCTURE LIKE THAT, IF YOU'LL NOTICE ACROSS THE ACROSS THE INTERSECTION, YOU SEE ONE AND YOU SEE HOW FAR OFF THE ROADWAY IT IS. THAT'S WHERE IT WILL BE ON THE NEXT GO AROUND WITH REGARDS TO ANY TYPE OF GUY STRUCTURE THAT WOULD BE REPLACED. IT NEEDS TO BE FURTHER AWAY FROM THE INTERSECTION. RIGHT? GREAT. IT'S GOOD TO HEAR YOU LOOK. LOOKED A LITTLE OFF WHEN I WENT THROUGH THERE, BUT I'M GLAD THE TEMPORARY SITUATION AND I APPRECIATE YOUR ANSWER ON THE PART OF THE PAUSE A STREET LIGHT POLES ALL AROUND THERE, BUT MY THERE'S BEAUTIFUL ORANGE CONES OVER MULTIPLE LOCATIONS WHERE THEY'RE JUST COVERING UP THE POLE BASE RIGHT NOW, BUT IT WILL BE GOOD TO HAVE AN ANSWER TO THE CONSTITUENTS. WHEN ARE THEY GETTING THEIR POLLS BACK AND HOPEFULLY AS SOON AS POSSIBLE WITHIN A MONTH OR SO, BUT I APPRECIATE ALL WHAT YOU'VE DONE ON AND ON THAT. I KNOW IT'S DIFFICULT, BUT I THINK YOU GUYS DID A GOOD JOB GETTING AS FAR AS I CAN. GETTING RESPONSE FROM EVERYONE WAS QUITE HAPPY WITH HOW QUICKLY OUR POWER GOT RESTRUCTURE RESTORED. SO I APPRECIATE THAT. THANK YOU. THANK YOU, MR MAYOR. GOOD PRO TIM MORRIS. THANK YOU, MAYOR. AND, UH, IT'S HARDLY WORTHWHILE SAYING, BUT YOU KNOW YOU GUYS ARE THE SUPERSTARS OF THE POWER AND REPAIR WORLD AND WE HEAR THAT ALL THE TIME. G P, AND L IS THE ONLY ELECTRIC COMPANY I KNOW OF EVER. WHO HAS ON SOCIAL MEDIA LIKE FANS. YOU HAVE FOLLOWERS WHO DO NOTHING BUT RAVE ABOUT YOU SO STARTING THEIR RESPONSE AS FAR AS REPAIRS, AND EVERYTHING WAS AS USUAL. OUTSTANDING UM AND WE APPRECIATE IT AND NOBODY DOESN'T LIKE YOU. I WILL SAY I WILL ADD TO YOUR KUDOS ABOUT BARRY YOUNG AND ENCORE. YOU ALL CONNECTED ME WITH HIM SEVERAL YEARS AGO, AND HE IS HE HAS OWN ALMOST DONE. G P AND L LIKE MIRACLES FOR SOME OF OUR GARLAND RESIDENTS WHO ARE ON CORE CUSTOMERS AND WHO FALL INTO BIG TROUBLE. SO I'M A BIG FAN OF HIS NOT AS MUCH AS YOU. SO UM, THAT BEING SAID THE ONLY COMPLAINTS THAT I THINK PROBABLY ANY OF US HEARD WE'RE JUST DO WE HAVE AN EMERGENCY RESPONSE PLAN FOR COMMUNICATIONS, ITS COMMUNICATIONS. IT ISN'T. IT ISN'T FIXING STUFF. IT'S JUST COMMUNICATIONS AND YOU KNOW, WE'VE WORKED ON THIS FOR SOME YEARS AND THAT THE TEXT OUTAGE WAS A HUGE LEAP FORWARD AND THE AUTOMATED RESPONSES WHEN PEOPLE I THINK TEXT IN STATUS UM, IS GREAT. BUT A LOT OF THINGS BROKE DOWN WITH THIS FOR ALL THE REASONS THAT YOU WENT OVER. SO, UM PEOPLE WERE CHECKING THE STATUS AND IT WAS THE SAME FOR THE WHOLE TIME UNTIL THEIR LIGHTS CAME ON. AND I DON'T KNOW HOW ON THE G P AND L AND HOW THOSE MESSAGES. ARE ROTATED OR ADVANCED OR ANYTHING AND THE SAME THING WITH THE OUTAGE MAP ON CORE HAD A LIVE CONSTANTLY UPDATED OUTAGE MAP. WE DIDN'T SO AND THIS DO WE WANT YOU PULLING PEOPLE OFF OF REPAIRS EVER TO DO THAT? NO WE DON'T. BUT UM, I HAVE WONDERED, YOU KNOW, I SERVED WITH THE AMERICAN RED CROSS FOR YEARS AND I WAS ON I WAS A DISASTER TEAM LEADER AND WE GOT CALLED IN. UM, WHEN THINGS WENT YOU KNOW, WHEN THINGS BLEW UP, WE WERE THE EXTRA HANDS. SO THE OVERFLOW ENTITY THAT YOU WERE, YOU'RE IN PROCESS OF NEGOTIATING WITH ARE ARE THEY JUST CALL TAKERS? CAN THEY UPDATE THE ONLINE OUTAGE [02:10:07] MAP? CAN THEY DO ANYTHING WITH TAPE? SO THEY'RE JUST PHONE PEOPLE. WHICH WOULD BE A BIG ADVANCEMENT. THAT WOULD BE GOOD. UM I WONDER. IS THERE ANY POSSIBILITY OF US HAVING A COMMUNICATIONS TEAM THAT GETS TRAINED TO DO NOTHING BUT JUMP IN WHEN THINGS LIKE THIS HAPPEN AND JUST DO COMMUNICATIONS? UM, IF YOU'VE GOT SOMEBODY ALREADY DOING PHONES KEEPING THAT OUTAGE MAP UPDATED UM. DOING TEXT MESSAGES THAT ARE APPROPRIATE SHOWING ADVANCEMENT AND PROGRESS SO PEOPLE DON'T GET DESPERATE. UM I THINK THAT WOULD BE GOOD. AND THE OTHER THING. IT IS SUPER COMMON NOW, AND I HEARD THIS A LOT THROUGH THIS. THIS RECENT EVENT THERE WAS NOT AN OPPORTUNITY OF PEOPLE GOT PAST A BUSY SIGNAL. THERE WAS NO OPPORTUNITY FOR THEM TO, UH IT'S PUNCH SOMETHING TO LEAVE THEIR NUMBER FOR A CALLBACK. THAT'S EVERYWHERE. NOW. EVERYBODY DOES THAT. AND THAT THAT MEANS WHEN YOU'RE SUPER BACKED UP, THEY WON'T LOSE THEIR LINE IN THE QUEUE. YOU KNOW THE AND CAN LEAVE A NUMBER AND YOUR OVERFLOW TEAM OR AN EMERGENCY RESPONSE. COMMUNICATIONS TEAM, SOMEBODY I CAN CALL THEM BACK AND THEY DON'T. THAT JUST CAUSES A LOT OF QOM. WHEN THEY KNOW I'VE PUT IN MY NUMBER. I HAVEN'T LOST MY PLACE IN. Q. I DON'T HAVE TO SIT ON THE PHONE FOR TWO HOURS. AND SO ANY OF THOSE THINGS THAT WE CAN POSSIBLY DO TO CLASS UP OUR COMMUNICATIONS GAME WHEN THINGS BLOW UP? WOULD BE SUPER HELPFUL AS FAR AS THE CITIZENS GO. UM THAT IS THE ONE AND ONLY, UM, COMPLAINT. I EVER HERE SO AND I THINK UM. I THINK THAT'S IT SO APPRECIATE IT VERY MUCH AND WITH REGARDS TO FROM THE TEXTING STANDPOINT, SHOULD BE ABLE TO TEXT IN AND YOU'VE GOT YOUR INFORMATION THERE SHOULD BE THERE SHOULD BE THAT FEEDBACK FROM THE STANDPOINT OF THIS HAS BEEN THIS HAS BEEN RECEIVED AND SO FROM THE TEXT STANDPOINT, SO I'M ASSUMING IT'S FOR THOSE THAT ARE CALLING IN THAT ARE JUST WANTED TO CONFIRM THAT THEY HAVE RECEIVED THAT CALL HAS BEEN RECEIVED. IS THAT WHERE THE FEEDBACK? NO, IT WAS THERE. I GUESS THERE'S A SERIES OF TEXT MESSAGE. IF THEY CAN TEXT, I THINK ITS STATUS I HAVEN'T HAD TO DO THAT. AND THE STATUS STATE EXACTLY THE SAME, WHICH WAS NOTHING. UM IT IT GAVE NO INFORMATION IN IT STAYED THE SAME THE ENTIRE TIME. RIGHT UP UNTIL THEIR LIGHTS CAME ON, AND THEY WERE LIKE, WHAT GOOD DOES THIS DO SO THIS GETS BACK TO THE WHOLE DISCUSSION EARLIER FROM THE STANDPOINT OF ESTIMATING THE STATUS WILL STAY THE SAME UNTIL THE POWER IS RESTORED, BECAUSE SINCE WE DON'T HAVE THE SMART METERS FROM BEING ABLE TO GAUGE AND GET THAT INFORMATION BACK AND THEN ALSO WITHOUT BEING ABLE TO AT LEAST THIS PARTICULAR POINT IN TIME, BE ABLE TO COME UP WITH AN ESTIMATE ASSOCIATED WITH THAT PARTICULAR OUTAGE. THAT THAT IT THAT WILL, THAT IS ALL THAT IS IN THERE. IT'S EITHER IT'S I'VE GOT YOUR INFORMATION. STATUS CHECK STATUS. CHECK STATUS CHECK. YOUR POWER SHOULD BE BACK ON AND IF IT'S NOT PLEASE LET US KNOW AND AGAIN, IT GETS BACK TO WITH THAT STATUS WITHOUT BEING ABLE TO SAY HERE'S KIND OF AN ESTIMATE OF WHEN THAT POWER MIGHT BE BACK ON. THERE WOULD BE NOTHING. I DON'T KNOW OF ANYTHING ELSE OTHER TO RELAY OTHER THAN IT'S KIND OF LIKE, YOU KNOW, WE WE'VE GOT YOUR INFORMATION AND WE'RE WORKING ON IT IS THAT KIND OF BUT WITHOUT HAVING THAT, UM, ABILITY TO BE ABLE TO SAY THIS IS KIND OF WITH THE ESTIMATED TIME OF WHEN WE WILL BE OUT THERE TO RESTORE WITHOUT HAVING THAT INFORMATION THAT STATUS. LIMITATION WILL BE THERE WITH REGARDS TO THE OUTAGE MAP. IT WAS UPDATED DURING THE PROCESS THROUGH THROUGH THE PROCESS, BUT THERE IS GOING TO BE A LAG ASSOCIATED WITH IT BECAUSE THESE FOLKS ARE TRYING TO CLOSE THINGS OUT AND ALSO DO ALL THESE OTHER ITEMS. AND SINCE YOU DON'T HAVE SOMETHING THAT'S REAL TIME WITH THE LIKE AN AM I TYPE OF SYSTEM , THEN YOU'RE GONNA HAVE TO GET THAT CLOSE OUT. THAT'S DONE AND JUST BEING HONEST WITH YOU. I'VE TOLD OUR GUYS, I SAID, IF YOU'VE GOT A CHOICE BETWEEN UPDATING THAT OUTAGE OR MAKING SURE THAT LINE THAT THAT CREW THAT'S OUT THERE. YOU'RE COORDINATING WITH THEM CORRECTLY. YOU COORDINATE WITH THAT CREW BECAUSE THE OUTAGE OUT ON THE SYSTEM IS NOT GOING TO CHANGE REGARDLESS OF WHAT IS ON THAT MAP. IF IT'S OUT, IT'S OUT. YOU MAKE SURE YOU'RE TAKING CARE OF THOSE FOLKS AND THEN COME IN AND TRY TO UPDATE AS YOU CAN ON THAT SYSTEM, SO WE GET MORE LIVE TYPE OF INFORMATION BECAUSE THE REALITY IS PEOPLE ARE ALL LOOKING AT IT. THEY WANT TO SEE SEE IT UPDATED, BUT UNTIL THERE'S SOME TYPE OF MODIFICATION WITH REGARDS TO [02:15:01] THAT UPDATE PROCESS WHERE IT CAN BECOME MORE AUTOMATIC. YOU'RE GOING TO HAVE TO HAVE SOME TYPE OF MANUAL PROCESS AND SO THAT WHEN WE HAVE A BIG EVENT LIKE THIS AGAIN, MY FOCUS TO THOSE FOLKS HAS BEEN YOU MAKE SURE YOUR FIRST PRIORITY IS RESTORING THAT POWER AND RESTORING IT SAFELY. AND YOUR SECOND PRIORITY IS THAT OUTAGE MAP AND IF THAT'S THE WRONG DECISION, THEN IT'S ON ME. BUT THAT'S THAT'S WHERE WE'VE TRIED TO FOCUS NOW. ARE THERE THINGS THAT WE CAN TRY TO DO TO IMPROVE FROM A TECHNOLOGY STANDPOINT AND LOOKING TO TRYING TO DO SOME AUTOMATION? THOSE ARE THINGS THAT WE NEED TO LOOK INTO. BUT THAT'S THAT'S KIND OF THE ISSUE RIGHT NOW. AND WITH THIS PARTICULAR OUTAGE OF WHAT YOU WERE SEEING, AS IS FROM THE LAG. ON THE OUTAGE MAP AND ALSO WITH REGARDS TO THE STATUS ISSUE WITHOUT THAT ESTIMATION FOR RESTORATION. THE STATUS IS GOING TO THE STATUS IS STILL GOING TO SHOW KIND OF LIKE A PENDING. WE'RE WORKING ON IT. AND I UNDERSTAND THAT AND I OBVIOUSLY I WOULD NEVER WANT YOU TO PRIORITIZE. UPDATING THE OUTAGE MAP OVER GETTING PEOPLE'S POWER ON BUT WHAT I'M SAYING IS I DON'T LIKE THAT BEING THE CHOICE AND IF WE NEED TO HAVE A SWAT COMMUNICATIONS TEAM, THEY GO NOW AND HAVE SOMEBODY WHO'S NOT. TASKED WITH DOING THESE OTHER THINGS. SIT THERE AND DO NOTHING BUT THAT FOR THESE, UM I WOULD JUST LIKE TO SEE US HAVE A. PEOPLE SO WE WON'T BE HAVING TO MAKE THAT CHOICE. THAT'S IF THAT'S THE CHOICE. THEN OBVIOUSLY YOU MADE THE RIGHT CHOICE. BUT I WOULD LIKE US TO HAVE NOT THAT BE THE ONLY TWO CHOICES. I WOULD LIKE A COMMUNICATIONS TEAM THAT YOU CAN CALL IN AND JUST OFFLOAD UP, OFFLOAD ALL THAT STUFF ONTO THEM AND JUST ROCK ON WITH FIXING THE POWER ANYWAY, UM APPRECIATE IT AND YOU KNOW, WITH THE STATUS I UNDERSTAND, AND I UNDERSTAND YOU DON'T WANT TO. I AGREE. YOU DON'T WANT TO GIVE THEM FALSE. UM THANKS, AND I GUESS IT WOULDN'T BE HELPFUL TO HAVE THE STATUS UPDATES THEY, YOU KNOW, DON'T CURSE THE DARKNESS LIGHT A CANDLE OR SOMETHING LIKE THAT. I DON'T THINK THAT WOULD CHEER THEM UP. SO ALL RIGHT. THANK YOU. THANK YOU, MAYOR. BECAUSE WE WERE WILLIAMS. THANK YOU, MAYOR. THANKS DARYL AND YOUR TEAM FOR THE FATHER PRESENTATION TONIGHT, AND I TOLD JONAS EARLIER. IT'S BEEN ALMOST FOUR YEARS SINCE I LAST SAW HIM. HOW WE'RE SHARING THAT I JUST JUST TWO THINGS ONE GOING BACK TO YOUR ASK. OF NINE EMERGENCIES REFERRALS. WHAT ARE THE THINGS THAT I'VE DONE TO PEOPLE AT 90 EMERGENCIES HAVE ENCOURAGED THEM TO USE ES IST. UH I'VE USED IT MYSELF, AND IT HAS WORKED. UH FOR NON EMERGENCY MATTERS. SECOND THING. IS, I THINK LONG TERM YOU MENTIONED ALSO THAT YOU . YOUR YOUR YOUR TEAM CAN SEE THE 30,000 35,000 FT VIEW. BUT YOU CAN'T SEE THE BACK YARD THE GRASS VIEW. AND LONG TERM SMART METERS IS ISSUED A SOLUTION TO THAT. IF THAT THAT THAT BRINGS YOU DOWN TO THE BACKYARD, WHAT I CALL THE BACKYARD LEVEL THAT MY CORRECT OKAY AND I KNOW SOME OTHER CITIES, SO I THINK LONG TERM TO BE ABLE TO DO SOME OF THE THINGS THAT YOU'VE TALKED ABOUT. SMART MEDIA IS SAYING IS THE WHERE TO GO. MY THIRD POINT IS GOING BACK TO BARRY AND ANKLE. YOU KNOW, FORTUNATELY DIDN'T HAVE IN A LOT OF DAMAGE IN MY DISTRICT, BUT I DID HAVE HAVE GET GET ABOUT THREE CALLS FROM FOLKS. I'VE GOT SOME POCKETS. ENCORE IS ON THIS SIDE OF THE STREET AND GP NAILS ON THE OTHER SIDE OF THE STREET. OKAY? SOME FOLKS THAT YOU KNOW THEY TRIED TO CALL TRY TO CALL ENCORE. THEN THEY SWITCHED. OKAY WHEN THAT HAPPENS, HOW IS THAT HANDLED THE THEY'RE ACTUALLY ENCORE PATRONS, BUT THEY LIVE THEIR LIGHTS OUT THE NEIGHBOR ACROSS THE STREET, BUT THE NAVY CROSS STREETS GPS NOW THEY'RE ON CODE. HOW DO YOU? DO? YOU BOUNCE IT BACK TO BARRY? OR DO IT? DOES YOUR TEAM CANDLELIT? HOW DO YOU HANDLE THOSE GUN CONNECTS? THAT SHOULD BE SENSE. ENCORE HAS THE SMART METERS, IT SHOULD BE SHOWING UP IN ENCORE SYSTEM THAT THEY SHOULD BE ABLE TO IDENTIFY THAT THAT CUSTOMER DOES NOT HAVE POWER. UM AND IF, IF THEY CAN ALSO CALL INTO ENCORE, BUT THERE SHOULD BE AN IDENTIFICATION IN THE ENCORE SYSTEM BECAUSE AGAIN THEY HAVE THE SMART METERS. THEY SHOULD BE ABLE TO SEE THAT THAT CUSTOMER AT THAT TIME DOES NOT HAVE POWER GOING TO THAT METER. RIGHT IN THAT TO UNITED STATE QUESTION. I KNOW THAT SMART METERS, BUT THEY FEEDBACK TO ME WAS THEY WERE NOT GETTING RESPONSES FROM ENCORE. SO FACE IT. THEY SWITCHED. OVER INITIATIVE CALLING YOU GUYS RIGHT? THEY JUST THEY JUST WENT [02:20:01] . OKAY OKAY. OKAY WHEN YOU GET HOME, JUST I'M JUST JUST I'M JUST SCARED, CURIOUS, BECAUSE KNOWING THAT THEY GOT THIS MONTH MEETINGS, BUT THEY COULDN'T THEY THE SAME ISSUE. WHAT HAPPENS WHEN THAT HAPPENED, AND IT I DON'T HAVE A LOT OF BUT I'VE GOT SOME NEIGHBORHOODS AND YOU PROBABLY KNOW HOW IT HAPPENED MORE OF THEM THAN YOU WOULD THINK. RIGHT SO IN THAT THOSE KIND OF SITUATIONS WHAT WHAT ARE THAT THE DYNAMICS AND GETTING BACK TO THAT CUSTOMERS ARE ALL IDENTIFIED IN OUR CUSTOMER INFORMATION SYSTEM, AND THAT DATABASE IS ALSO INSIDE OF RESPONDER ARE OUTAGE MANAGEMENT SYSTEM. SO WHEN YOU CALL G P AND L, THE HOTLINE OR YOU TEXT YOU HAVE TO IDENTIFY YOURSELF WITH AN ACCOUNT NUMBER OF DRIVERS LICENSE MEMBER PHONE NUMBER. AN ENCORE CUSTOMERS NOT ABLE TO DO THAT, SO THEY WILL EITHER JUST GET DISCONNECTED FROM US OR IF THEY GET TO A PERSON. WILL TELL THEM THAT YOU'RE NOT A GARLAND PARALLEL. WHO DO YOU PAY YOUR ELECTRIC BILL TO? IT'S NOT CITY OF GARLAND. THEN WE CAN'T HELP YOU. WELL YOU CAN TELL BARRY BARRY AND TWO OF THOSE CALLS. I GET EXACTLY WHAT YOU SAID THEY WERE DISCONNECTED. AND THEY WERE THINKING THEY WERE DISCONNECTED FROM G P AND L. AND I COULD HAVE SAID THAT YOU WERE NOT DISCONNECTED FROM GSP ARE NOW BUT EXACTLY WHAT YOU WHAT YOU HAD HAD SAID IT HAPPENED TO THEM AND THEY AGAIN. THE NEIGHBOR ACROSS THE STREET HAD TOLD HIM TO CALL GPS NOW. RIGHT OKAY. ALRIGHT APPRECIATE EVERYTHING YOU GUYS DO. THANKS VERY MUCH. THANK YOU, MARY. YES, WE ARE MORE AND THEN WE'RE GONNA WRAP THIS UP. YES, PLEASE. THANK YOU, MR MIRROR, AND I WAS JUST BEEN SITTING HERE TRYING TO THINK. HOW DO I SAY WHAT I NEED TO SAY? WITHOUT GOD TAKING UP THE NEXT 15 MINUTES OF DOING IT? UH I DO WANT TO ECHO, BUT IT'S ALREADY BEEN STATED, AND THAT IS YOU GUYS DO A PHENOMENAL JOB, AND I BELIEVE THE VIDEO OF TONIGHT IS GOING TO BE VERY IMPORTANT BECAUSE OFTENTIMES WHEN PEOPLE ARE ASKING QUESTIONS. THE QUESTIONS BECOME SO LONG AND WHAT HAS HAPPENED HERE TONIGHT? YOU GAVE A VERY DETAILED EXPLANATION AS TO HOW DO WE IDENTIFY THE PROBLEMS HOW TO RESOLVE THOSE PROBLEMS? EVERY PROCESS? YOU'VE DONE THAT TONIGHT? AND SO THIS HELPS ME NOW WHEN I'M TALKING TO MY CONSTITUENCY TO NOT HAVE TO SIT DOWN THE DOLLAR PHONE FOREVER AND SAY, YOU KNOW WHAT I WANT YOU TO GO TO THAT SUCH SUCH AND SUCH A NIGHT WHEN THE END DURING THE WORK SESSION AND THIS IS WHAT YOU'LL HEAR, YOU'LL HEAR THE ENTIRE EXPLANATION. BUT THERE IS ONE THING AND AGAIN. I REALLY COMPLIMENT YOU GUYS ON THE WORK THAT YOU DO, AND WE REALLY DO APPRECIATE IT. BUT THE ONE CONFIDENT THAT I'M HEARING CONTINUALLY, AND I THINK IT'S SOMETHING THAT YOU MUST TAKE INTO CONSIDERATION. IT HAPPENED DURING THE FEBRUARY FREEZE THAT WE HAD, AND I REMEMBER SCOTLAND ME BEING ON THE TELEPHONE ALL NIGHT LONG, AND HE WAS DOING ONE THING CONSTANTLY COMMUNICATING. AND HE WOULD NOT COMMUNICATING SO MUCH FACTS AS HE BROUGHT. HE WOULDN'T HE WOULDN'T EVEN GET IN THE FACTS. HE WAS TRYING TO COMMUNICATE AS BEST AS HE COULD JUST TO MAKE SURE THAT THE PUBLIC WAS AWARE WE HEAR YOU. AND I THINK THAT THAT'S WHAT'S BEING SAID HERE TONIGHT. WE'RE NOT SAYING ANYTHING ABOUT HOW SOON IS IT GOING TO BE OVER WITH ? WE DON'T NEVER KNOW. THERE'S JUST SO MANY. OBSTACLES THERE THAT WE HAVE TO DEAL WITH, BUT THE ONE THING THAT WE CAN DO WE CAN GO TO NEXT DOOR. WE CAN GO TO FACEBOOK. WE CAN GO THERE A LOT OF DIFFERENT MEDIUMS BY WHICH THE PEOPLE CAN BECOME EXPECTANT OF AND ONCE AN HOUR ONCE EVERY OTHER HOUR, SOMETHING DO SOMETHING. ALLOW THE PUBLIC TO RECOGNIZE WHERE WE ARE AT THIS POINT. NOT SO MUCH IN THE WAY OF THE FACTS OF WHERE WE ARE, AND WE'RE GOING TO BE THROUGH WITH THIS THING AND TWO HOURS OF WHAT I KNOW THAT YOU CAN'T DO THAT, BUT YOU CAN SAY SUCH THINGS AS ALL RIGHT. WE HEAR YOU. THE REASON FOR SUCH AND SUCH A PERSON HAVING ELECTRICITY OVER HERE IS THIS AND OVER HERE THEY DON'T HAVE IS THIS. IN OTHER WORDS, YOU CAN ANSWER SOME OF THOSE VERY SIMPLE QUESTIONS. AND SO WHAT I'M SAYING TO YOU IS THAT WE CAN'T TAKE THIS LIGHTLY AND SAY WELL, NO, WE CAN'T THE OPTIONS ARE EITHER WE'RE GOING TO REPAIR OR WE'RE GOING TO TALK ON THE TELEPHONE. THOSE ARE NOT THE OPTIONS. IT'S NOT EITHER ARE IT'S BOTH IN. AND THAT'S WHAT I THINK THAT YOU'RE HEARING FROM THIS COUNCIL TONIGHT. WE NEED YOU TO BE ABLE TO COMMUNICATE. THANK YOU, MR MAYOR. THANKS, SIR. ALL RIGHT, UM MHM AS AS EVERYBODY HAS SAID, GREAT PRESENTATION. IT'S INFORMATION THAT IS. IT ALWAYS HAS TO BE REPEATED. ANYTIME WE HAVE AN EVENT LIKE THIS, WE GO THROUGH SORT OF SOME OF THESE SAME PROCESSES. UM, AND IT ALWAYS, YOU KNOW, COMMUNICATION IS KEY [02:25:05] THING. JUST ACKNOWLEDGEMENT OF, YOU KNOW, WE KNOW. TO GO BACK TO THE REASON HE KNOWS IT. I WAS ON THE PHONE BECAUSE I WAS PROBABLY ON THE PHONE WITH HIM IN THE MIDDLE OF THE NIGHT. UM, BUT REALLY, HONESTLY, IT IS JUST SOMETIMES IT'S ACKNOWLEDGEMENT. DO YOU KNOW THAT MY POWERS OUT AND SORT OF GOING FROM THERE, SO YOU KNOW, AND IT'S ONE OF THOSE THINGS THAT WE OFTEN BUT YOU. YOU CAN'T COMMUNICATE ENOUGH, YOU KNOW, I MEAN, JUST BASIC STATUS UPDATES AND THOSE THINGS THAT I KNOW WE'VE WE'VE TALKED ABOUT THOSE SITES. OBVIOUSLY SOMETHING WE NEED TO CONTINUE TO ENHANCE AND HAVING HAVING AN OUTLET OF SOMEONE ELSE WHO ANSWERS PHONES, YOU KNOW WILL BE A HUGE WILL BE. IT WILL TAKE A HUGE PIECE OUT OF THAT BECAUSE IT WILL AT LEAST PROVIDE THAT ACKNOWLEDGEMENT THAT THEY DO KNOW I'M OUT HERE. IN MY POWERS OFF, YOU KNOW, AND SO THAT WE NEED TO WHATEVER YOU CAN DO TO SPEED UP YOUR NEGOTIATIONS AND LET'S TURN THIS THING AROUND AND GET IT ONLINE. SO THANK YOU ALL VERY MUCH. THANK YOU. ALRIGHT COUNCIL HAVE WE ARE COMING [5. Discuss Appointments to Boards and Commissions] AROUND TO THE END, SO TO SPEAK ITEM FIVE, DISCUSS APPOINTMENTS TO BOARDS AND COMMISSIONS. COUNCIL MEMBERS MORE AND WILLIAMS HAVE SOME APPOINTMENTS FOR TOMORROW NIGHT. WE WILL TAKE [6. Announce Future Agenda Items] THOSE TOGETHER. UM ITEM SIX ANNOUNCED FUTURE AGENDA ITEMS. ARE THERE ANY FUTURE AGENDA ITEMS FOR THIS EVENING? SEEING NO, BUT OBVIOUSLY THERE IS A PROCESS IF SOMETHING COMES UP AFTER WE ADJOURN. AND THAT BRINGS US TO ITEM SEVEN COUNCIL WILL MOVE TO EXECUTIVE SESSION, THE CITY COUNCIL WILL ADJOURN INTO EXECUTIVE SESSION PURSUANT TO SECTIONS 551.8755 POINT 071 OF THE TEXAS GOVERNMENT CODE TO DELIBERATE OR DISCUSS ECONOMIC DEVELOPMENT MATTERS RELATED TO COMMERCIAL OR FINANCIAL INFORMATION THAT THE CITY HAS RECEIVED FROM ONE OR MORE BUSINESS PROSPECTS. THAT THE CITY SEEKS TO HAVE LOCATE, STAY OR EXPAND IN OR NEAR THE HISTORIC DOWNTOWN DISTRICT. AND WITHIN THE TERRITORY OF THE CITY AND WITH WHICH THE CITY IS CONDUCTING ECONOMIC DEVELOPMENT NEGOTIATIONS OR TO DELIBERATE THE OFFER OF A FINANCIAL OR OTHER INCENTIVES TO A BUSINESS PROSPECT UNDER 551.87 AND ATTORNEY CLIENT MATTERS CONCERNING PRIVILEGED AND UNPRIVILEGED CLIENT INFORMATION RELATED TO THE SAME UNDER 551.71. COUNCIL OF WILL TAKE A QUICK BREAK AND KIND OF CLEAR THE ROOM OUT. LET'S HAVE EVERYBODY BACK AT 8 45, PLEASE. AT THIS POINT, WE ARE IN RECESS. * This transcript was compiled from uncorrected Closed Captioning.