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ALL RIGHT.[Public Safety Committee Meeting on April 9, 2024]
THE APRIL 9TH, 2024 MEETING OF THE PUBLIC SAFETY COMMITTEE.I AM MARGARET LUT, AND I HAVE COUNCILWOMAN CARISSA DUTTON HERE, AND MULTIPLE STAFF.
UH, WE WILL START WITH THE APPROVAL OF THE MINUTES.
HAVE YOU HAD A CHANCE TO GO OVER THE MINUTES? YES, MA'AM.
AND DO I HAVE A MOTION FOR APPROVAL? MOTION TO APPROVE THE MINUTES.
ALL IN FAVOR? I, UH, THAT IS UNANIMOUS.
UM, NEXT WE HAVE PUBLIC COMMENTS.
DO WE HAVE ANYONE PRESENT FOR PUBLIC COMMENTS? UM, WELL, I'M HERE.
UM, I'VE NEVER BEEN TO A CITY OF GARLAND PUBLIC MEETING BEFORE, SO, UM, SHE, MY CITY COUNCIL MEMBER IS AWARE OF THE PROBLEM I'M HAVING WITH THE NEIGHBOR.
CAN, CAN YOU PERHAPS APPROACH WHERE WE CAN GET YOU ON THE MICROPHONE, PLEASE? AND THEN I'LL NEED YOU TO FILL OUT A SPEAKER CARD AFTERWARDS.
UH, WHICH ONE? EITHER, EITHER ONE.
SO THIS IS IN REFERENCE TO AN AGENDA ITEM, AND I BELIEVE IT IS THE ADDRESSING FREQUENT NOISE VIOLATIONS IN THE RESIDENTIAL AREAS.
UM, YOU HAVE THREE MINUTES TO TALK, AND IF YOU'LL START THE TIMER, PLEASE.
WELL, UH, MY NAME IS BEATRICE CAMARILLO.
I'VE LIVED IN GARLAND ALL OF MY LIFE PRACTICALLY.
UM, WILL YOU SCOOT UP JUST A LITTLE SO WE CAN HEAR YOU ON THE MIC? THERE YOU GO.
UH, SO I WAS BORN IN DALLAS, RAISED IN GARLAND.
I'VE BEEN HERE, UM, IN GARLAND FOR 43 YEARS.
UM, MY FAMILY'S BEEN HERE A VERY LONG TIME, AND, UH, WE JUST HAD SOME NEW RENTERS MOVE NEXT DOOR SIX MONTHS AGO, AND THEY'VE BEEN CONTINUOUSLY HAVING THEIR NOISE WITH THE, THEY HAVE A TV IN THEIR BACKYARD AND THEY PLAY MUSIC, AND IT'S, THE HOUSES ARE SO CLOSE TO EACH OTHER THAT A LOT OF THAT, THAT MUSIC AND, YOU KNOW, OUTSIDE NOISES WILL COME INTO OUR HOME.
AND, UH, I'VE, UH, APPROACHED THIS NEW NEIGHBOR AND HAVE, YOU KNOW, ASKED HIM TO PLEASE TURN IT DOWN.
AND HE, AT THE BAT WAS ALREADY HOSTILE AND, YOU KNOW, JUST NOT AT ALL FRIENDLY.
UM, SAID HE WAS GONNA CONTINUE DOING WHAT HE WAS DOING, THAT IT WAS HIS PLACE AND WHATNOT.
SO I'VE, UH, CONTACTED MY NEIGHBORHOOD POLICE OFFICER AND TRIED TO COMMUNICATE WITH HIM ABOUT WHAT TO DO AND, AND OF COURSE, UH, MY CITY COUNCIL MEMBER.
AND, UH, SO I, I WAS INVITED BY HER TO COME AND ATTEND BECAUSE THIS IS AN ONGOING ISSUE AND THEY JUST BARELY GAVE HIM THEIR FIRST CITATION SEVERAL WEEKS AGO.
AND, BUT THEY CAN STILL, THEY STILL LISTEN TO THEIR MUSIC AND PLAY IT.
UM, I'VE BEEN TRYING TO, UH, FIND A WAY TO GET RESOURCES TO GET, UH, SECURITY CAMERAS AND WHATNOT, BUT, UM, HAVEN'T YET SECURED THAT, BUT IT'S JUST AN ISSUE.
AND LIKE I SAID, WE'VE BEEN AT OUR RESIDENCE, UH, FOR 43 YEARS.
NEVER HAD ANY ISSUES WITH A NEIGHBOR OF THIS PARTICULAR ISSUE, AND I DON'T LIKE IT.
I THINK IT'S ANNOYING AND AGGRAVATING.
AND, UM, SO THAT'S WHY I'M HERE BECAUSE IT'S, IT'S AN ISSUE FOR ME.
SO, UM, WE DON'T HAVE ANY MORE PUBLIC COMMENTS.
I WOULD LIKE TO MOVE ON TO THE NEXT ITEM THREE A.
THE PUBLIC SAFETY COMMITTEE WILL DISCUSS OPTIONS FOR ADDRESSING FREQUENT NOISE VIOLATIONS IN RESIDENTIAL AREAS.
AND I WILL TURN IT OVER TO CHIEF BRIAN.
UH, LET ME BUILD A LITTLE BACKGROUND, BUT THIS IS A TOPIC WE'VE BEEN DISCUSSING FOR A LONG TIME BETWEEN THE POLICE DEPARTMENT AND COUNSEL ON HOW TO DEAL WITH NOISE COMPLAINTS.
AND RECENTLY THE TOPIC CAME UP IS, CAN WE, UM, ADDRESS THIS THROUGH ISSUING A CITATION TO THE OWNER OF THE HOUSE IF THERE ARE REPEAT NOISE VIOLATIONS? UH, SO GIVE YOU SOME STA STATS.
THE POLICE DEPARTMENT TYPICALLY RESPONDS TO ABOUT 5,000 LOUD NOISE COMPLAINTS PER YEAR, AND WE ISSUE ABOUT 100 CITATIONS PER YEAR FOR VARIOUS NOISE COMPLAINTS.
AS FAR AS CALL PRIORITIES, IT IS A LOWER PRIORITY CALL.
OUR NUMBER ONE PRIORITY CALLS.
OUR HIGH PRIORITY CALLS ARE THOSE LIFE SAVING EFFORTS.
UH, TWO PRIORITY TWO CALLS ARE TYPICALLY, UH, FAMILY DISTURBANCE TYPE CALLS, UM, ONGOING DISTURBANCE TYPE CALLS.
THEN YOU MOVE TO PROPERTY CRIMES TYPE CALLS.
AND THEN THE LOWER, UH, PRIORITY CALLS ARE THOSE, LIKE MUSIC DISTURBANCES ARE ONE THAT ARE, ARE DISTURBANCES THAT DON'T HAVE IMMEDIATE THREAT TO LIFE OR TO PROPERTY.
UM, MOST OF OUR LOUD MUSIC DISTURBANCE CALLS AND OUR LOUD CALLS ARE NO ONE TO CONTACT CALLS.
SO TYPICALLY WE'LL GET A CALL THAT SAYS, HEY, THERE'S LOUD MUSIC IN THE AREA,
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CAN YOU GO CHECK ON IT? BUT I DON'T WANT TO BE CONTACTED.UH, THAT PROBABLY MAKES UP ABOUT 75% OF OUR, UH, LOUD MUSIC, UH, OR LOUD DISTURBANCE CALLS ABOUT 25%.
WE DO HAVE SOMEONE THAT WANTS TO BE CONTACTED.
UH, IT'S TYPICALLY OFFICER DISCRETION ON WHETHER A CITATION IS ISSUED OR NOT.
AND WHEN I LOOKED AT THE, UH, A HUNDRED CITATIONS THAT WE DID ISSUE LAST YEAR, MOST OF THOSE, OR WHEN WE HAVE A COMPLAINANT THAT, UM, THAT'S A GOOD COMPLAINANT, A GOOD NEIGHBOR, SOMEONE THAT WE CAN USE TO TESTIFY.
UH, MOST OF THE CITATIONS THAT WE ISSUE IS WHEN WE HAVE A COMPLAINANT REQUESTING, UH, TO ISSUE THE CITATION.
WE DO NOT HAVE TO HAVE A COMPLAINANT TO ISSUE THE CITATION.
THE OFFICERS CAN DO IT WITHOUT A COMPLAINANT, BUT AGAIN, IT'S THEIR, IT'S THEIR DISCRETION ON WHETHER THEY, UH, WANT TO PROCEED THE CRIMINAL ROUTE OR WHERE THEY WANT TO GIVE A WARNING.
AND USUALLY THAT'S KIND OF WHAT PROMPTS THEM TO ISSUE THE CITATION.
WE DO HAVE A REPORT THAT COMES OUT EVERY SINGLE MONTH, AND THAT REPORT IS DISTRIBUTED TO THE NPOS.
AND THAT REPORT IS ANY LOCATION WITHIN THE CITY THAT HAS HAD FIVE OR MORE LOUD MUSIC DISTURBANCES WITHIN THE PAST 30 DAYS.
THE REPORT THAT JUST CAME OUT IN MARCH, FOR EXAMPLE, HAD 20 LOCATIONS THAT HAD, UH, MORE THAN FIVE CALLS OF LOUD MUSIC OR LOUD DISTURBANCE CALLS.
UH, SO I TALKED WITH ATTORNEYS ABOUT THIS BEFORE THE MEETING.
CAN, IS IT POSSIBLE TO WRITE AN ORDINANCE TO HOLD THE, UM, THE HOMEOWNER RESPONSIBLE, NOT JUST THE PERSON CREATING THE LOUD NOISE, BUT THE HOMEOWNER RESPONSIBLE? AND THEY SAID IT IS POSSIBLE, BUT THERE, UH, SO I'M, I'M KIND OF HERE LOOKING FOR GUIDANCE FROM THE PUBLIC SAFETY COMMITTEE, BUT I ALSO WANNA PUT OUT A LOT OF, UH, LOGISTICAL HURDLES THAT WE'RE GONNA HAVE TO OVERCOME IF WE DO GO THIS ROUTE.
UM, SO THERE ARE KIND OF, IF WE WERE GONNA DO THIS, IF WE WERE GONNA HOLD THE HOMEOWNER RESPONSIBLE, THERE'S KIND OF THREE THINGS WE WOULD NEED TO DECIDE, AND THREE THINGS THAT WE WOULD NEED TO PROVE AS A POLICE DEPARTMENT.
ONE IS, HOW MANY TIMES WOULD IT TAKE BEFORE IT GETS TO THE POINT THAT, UM, THAT WE'RE ISSUING A WARNING AND THEN FOLLOWED BY THE CITATION? AND THAT'S IMPORTANT BECAUSE WE, WE WOULD HAVE TO DOCUMENT EACH ONE OF THOSE EARLY INSTANCES THAT WOULD CONSTITUTE A VIOLATION AND A WARNING.
AND I'M NOT SURE HOW WE WOULD DO THAT AT THIS POINT.
HOW AM I GONNA DOCUMENT IF I HAVE A HOUSE THAT HAS, LET'S SAY WE MAKE THE NUMBER FIVE, IF I HAVE A HOUSE THAT HAS FOUR PREVIOUS VIOLATIONS, HOW DO I DOCUMENT THOSE VIOLATIONS? BECAUSE A PHONE CALL OR A COMPLAINT IS NOT ENOUGH.
A LOT OF THE COMPLAINTS WE GET ARE AT THE WRONG HOUSE, THE WRONG ADDRESS.
WE WOULD HAVE TO NEED SOME TYPE OF VALIDATION THAT, THAT THE, UM, THE HOUSE THAT WE'RE GETTING COMPLAINT ON COMPLAINT TO, THERE IS A VIOLATION GOING ON.
SO THAT'S, THAT'S ONE HURDLE WE WOULD HAVE TO OVERCOME IS HOW TO DOCUMENT THOSE.
LET'S SAY IT'S THE NUMBERS FIVE, THOSE FOUR PREVIOUS, UH, COMPLAINTS.
THEN PAST THAT, WE WOULD HAVE TO IDENTIFY WHO THE HOMEOWNER IS.
AND THAT SOUNDS LIKE AN EASY THING TO DO.
BUT LET'S USE THE EXAMPLE OF A CITY PARK.
YOU KNOW, IF I HAVE A CITY PARK THAT HAS A CAR PROBLEM OR PEOPLE ARE COMING IN THROUGH AND PLAYING LOUD MUSIC, AND THEN NOW I'VE GOT FIVE LOUD MUSIC COMPLAINTS AT A CITY PARK.
WELL, THE OWNER IS THE CITY OF GARLAND.
SO ARE WE ISSUING THE CITY OF GARLAND, A CITATION, AN APARTMENT COMPLEX? YOU KNOW, ARE WE ISSUING THE CITATION TO THE APARTMENT MANAGER, TO THE, UM, TO THE, THE, UH, THE OWNERS OF THE APARTMENT TO THE MANAGEMENT GROUP? SO THOSE TYPE OF QUESTIONS WE WOULD HAVE TO WORK THROUGH.
AND LOGISTICALLY IT'S GONNA CREATE JUST SOME HURDLES THAT WE WOULD NEED TO OVERCOME.
AND THEN WE WOULD HAVE TO DOCUMENT IF WE WERE GONNA GO TO A CRIMINAL VIOLATION FOR SOMEONE WHO WASN'T THERE, AGAIN, THE HOMEOWNER, UM, WE'D HAVE TO DOCUMENT THE FOUR TIMES THAT, THAT THEY'VE HAD VIOLATIONS AT THEIR HOUSE.
AND THEN WE'D HAVE TO DOCUMENT THAT WE HAVE GIVEN THEM NOTICE.
AGAIN, YOU MAY HAVE A SITUATION WHERE IT'S THE KIDS THAT ARE PLAYING LOUD MUSIC DURING THE DAY WHEN THE FATHER'S AT WORK.
AND SO WE AT LEAST NEED TO GIVE THE FATHER A WARNING THAT THIS IS HAPPENING.
AND SO WE'D HAVE TO DOCUMENT THAT WARNING.
AND WE'RE, I'M NOT SURE HOW WE DO THAT TO CONFIRM THEY HAVE RECEIVED, UM, THEY'VE RECEIVED THAT NOTICE.
AND THEN OF COURSE, WE'D HAVE TO DOCUMENT THE SUBSEQUENT VIOLATIONS, UH, TO ADDRESS IT.
SO I'M BRINGING UP THOSE ISSUES BECAUSE IT'S, YOU KNOW, THE MORE I DIG INTO THIS, THE MORE I TALK TO THESE CITY ATTORNEYS, I'M NOT SURE IF THIS IS THE BEST ROUTE TO TAKE CARE OF THIS PROBLEM.
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I THINK THE BEST ROUTE IS A REFOCUS FROM OUR NPOS AND FROM OUR PATROL OFFICERS ON ADDRESSING THIS THE FIRST TIME WRITING TI CITATIONS THE FIRST TIME, AND WRITING THE CITATIONS, WHETHER WE HAVE A COMPLAINANT OR WE DON'T HAVE A COMPLAINANT, IF WE MOVE TO THIS TYPE OF ENFORCEMENT, LOGISTICALLY IT'S, IT'S GONNA BE A WHOLE LOT OF MAN HOURS PUTTING THIS TOGETHER.UM, AND THEN THE ORDINANCE ITSELF, IT WOULD BE DIFFICULT TO WRITE OF, OF WHAT WE'RE TRYING TO APPLY THIS TO AND WHAT WOULD BE, UM, PULLED OUT OF FROM, OF THIS.
SO I'M JUST KIND OF GIVING YOU SOME BACKGROUND AND SOME THOUGHTS AS WE'VE TALKED TO THE CITY ATTORNEYS.
UH, BUT I'LL OPEN IT FOR QUESTIONS IF, IF WE WANT TO HAVE A BROADER DISCUSSION.
ANY QUESTION? UM, YEAH, MAYBE NOT SOME WITH YOUR QUESTION, BUT, SO, UM, AS FAR AS LIKE NOTIFYING THE HOMEOWNER, I KIND OF THINK OF LIKE THE WAY OUR CODE COMPLIANCE, UM, HANDLES VIOLATIONS LIKE TALL GRASS.
SO IF IT'S A RENTER SITUATION, THEN THEY SEND A NOTIFICATION OR A, A LETTER IN THE MAIL TO THE, TO THE ADDRESS, WHICH WOULD BE THE RENTER AND THEN TO THE REGISTERED HOMEOWNER.
I DON'T KNOW IF THAT WOULD BE SOMETHING ISH ALONG THOSE LINES THAT WE WOULD BE LOOKING AT.
BUT I, I DO UNDERSTAND HOW THAT WOULD BE LIKE A LITTLE, A LITTLE COMPLICATED.
SO I, I WOULD BE TOTALLY FINE, UM, WITH OUR HIDDEN THEM THE FIRST TIME.
'CAUSE I THINK A LOT OF PEOPLE HAVE THIS PRECONCEIVED NOTION OF, WELL, THEY'RE GONNA COME OUT AND TELL ME TO SHUT IT DOWN, AND THEN THAT'S IT.
SO I THINK IF WE, UM, MAKE THAT SLAP ON THE WRIST A LITTLE BIT HARDER, PEOPLE MIGHT START PAYING ATTENTION.
WE DEFINITELY CAN, WE CAN IDENTIFY WHO THE HOMEOWNER, HOMEOWNER IS.
UM, IS THAT THE PERSON THAT'S RESPONSIBLE FOR, FOR WHAT'S GOING ON? IT'S, YOU KNOW, A HIGH WEED SITUATION.
IT'S SO MUCH EASIER TO DOCUMENT MM-HMM.
BUT DEFINITELY WE CAN FIGURE OUT WHO THE HOMEOWNER IS AND ADDRESS AND ADDRESS IT THROUGH THE HOMEOWNER.
AND COULD WE DO SOMETHING LIKE, UM, EVEN IF WE'RE NOT ISSUING THE HOMEOWNER A CITATION, UM, BECAUSE OF THEIR RENTER, WHATEVER, COULD WE SEND THEM SOME SORT OF NOTIFICATION LIKE, HEY, LIKE WE'RE HAVING ISSUES, OR I DON'T KNOW THE LEGALITY OF THAT OR FEASIBILITY.
SO WHAT, WHAT HAPPENS NOW IS WHEN THAT REPORT COMES OUT EVERY MONTH, IT HAS THE, THE LIST AND I, THERE WAS 20 OF 'EM ON THE LAST, UM, EACH NPO GETS WHAT'S IN THEIR AREA AND THEIR JOB IS TO GO MAKE CONTACT AND START THEIR INTERVENTION EFFORT.
IT'S MORE OF A FACE-TO-FACE DISCUSSION.
BUT, UH, I KNOW SOMETIMES IT'S NOT FIVE IN A MONTH, YOU KNOW, SOMETIMES IT'S EVERY MONTH I'M HAVING TO DEAL WITH IT OVER AND OVER AGAIN.
AND, UM, YOU KNOW, THE NPOS AGAIN, THEIR JOB IS TO INTERVENE ON THAT, BUT THEY DON'T ALWAYS KNOW.
UM, ONE OF THE THINGS WE ARE DOING WORKING ON IS NOTIFICATION TO THE POLICE OFFICER.
'CAUSE WE DON'T HAVE A GOOD JOB OF DOING THIS NOW.
SO THE POLICE OFFICER AT, AT THREE O'CLOCK IN THE MORNING WHEN THEY'RE SHOWING UP AT THE HOUSE, THEY KNOW THIS IS THE FOURTH TIME.
UM, SO THAT INFORMATION'S NOT GETTING PASSED ON TO THEM RIGHT NOW.
SO WE'RE TRYING TO WORK, WE'RE TRYING TO WORK ON THAT.
BUT I, YOU KNOW, I'VE WORKED THE STREETS, I WORK THE STREETS NEW YEAR'S EVE, I, I KNOW HOW EASY IT IS WHEN YOU'RE, WHEN YOU'VE GOT CALLS BACKED UP TO JUST GO KNOCK ON THE DOOR AND SAY, HEY, CAN YOU TURN THE MUSIC DOWN? THAT WAY WE DON'T GET ANY COMPLAINTS.
AND THEN YOU'RE OFF TO THE NEXT CALL.
AND REALLY WHEN YOU PROBABLY NEED TO SPEND SOME TIMES TO CHECK TO SEE IF IT'S A REPEAT LOCATION AND ISSUE THAT CITATION.
AND THAT'S KIND OF WHAT I'M WANTING TO IMPLEMENT.
WILL YOU TALK ABOUT THE PROCESS AS IT IS NOW? UM, IF A VIOLATION OR IF A CITATION IS ISSUED FOR A NOISE VIOLATION, WHAT HAPPENS NOW IF THERE ARE MULTIPLE CITATIONS ISSUED THAT ARE EITHER WITNESSED BY, UH, A NEIGHBOR OR THE POLICE OFFICER? WHEN YOU SAY MULTIPLE CITATIONS, ARE YOU TALKING ABOUT ONE HOUSE GETTING MULTIPLE CITATIONS? MM-HMM.
UH, I DON'T KNOW WHAT THE FINE IS.
UH, BUT THEY WOULD BE REQUIRED TO EITHER PAY THE FINE OR PLEAD NOT GUILTY AND GO TO COURT IF THEY PLEAD NOT GUILTY AND GO TO COURT.
THEN IF IT'S A WITNESS THAT THAT IS TELLING US ABOUT THE LOUD MUSIC, THEY WOULD NEED TO TESTIFY ABOUT THE LOUD MUSIC.
HOWEVER, THE WAY OUR ORDINANCE IS WRITTEN, OUR OFFICERS CAN TESTIFY IF THEY HEAR IT.
SO WE DON'T HAVE TO HAVE A WITNESS OR A COMPLAINANT.
WE USED TO, BUT WE DON'T ANYMORE.
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SO THE OFFICER CAN TESTIFY AS A WITNESS TO THE LOUD MUSIC.AND THEN OF COURSE WE'VE GOT BODY-WORN CAMERA THAT WE CAN PRESENT AS EVIDENCE AS WELL.
I THINK THAT'S PROBABLY ONE OF THE REASONS THAT WE HAVE A 75% NO CONTACT CALL, UM, AMOUNT FOR NO NOISE VIOLATIONS.
I THINK MOST PEOPLE ARE JUST SCARED OF REPERCUSSIONS BY THEIR NEIGHBORS.
UM, AND I, YOU KNOW, I'VE HEARD FROM OTHER, I'VE HEARD FROM RESIDENTS THAT WHEN THEY DO, YOU KNOW, CONTACT THE POLICE, THEN THERE HAS BEEN RETRIBUTION IN THE FORM OF ALL KINDS OF THINGS LIKE ROCKS THROWN AT THEIR HOUSE AND, UM, YOU KNOW, THINGS LIKE THAT.
SO, UM, ANYTIME A POLICE OFFICER CAN BE THE WITNESS, THE BETTER I, I THINK IN MOST CASES.
AND SO IF A, IF SOMEONE HAS RECEIVED A CITATION FOR A NOISE VIOLATION, IT'S A CLASSY MISDEMEANOR, THEY GO TO COURT, THEY ARE EITHER PLEAD NO CONTEST AND KIND OF, YOU KNOW, GO THROUGH, DO THEY GO THROUGH A, A DEFER JU ADJUDICATION? THEY, THEY CAN REQUEST DEFER ADJUDICATION.
THEY CAN, THERE'S DIFFERENT THINGS THEY CAN REQUEST.
I, SEAN COULD PROBABLY SPEAK TO MORE ABOUT THE, THE COURT PROCESS.
UH, UH, AND I'LL, I'LL, I'LL MENTION TOO, AND THE NO ONE TO CONTACT, BUT ALSO UNDERSTAND THAT, YOU KNOW, ON YOUR AVERAGE FRIDAY NEXT SATURDAY NIGHT, WE MAY HAVE CALLS STACKED UP TO, TO NO END.
AND WE MAY GET A HUNDRED TO 150, NO ONE TO CONTACT LOUD MUSIC DISTURBANCES.
SO IF WE, YOU KNOW, IT'S THE, THE OFFICERS ARE TRYING TO DO THEIR BEST TO, TO, UH, TO DIVIDE THEIR TIME BETWEEN THOSE CALLS.
AND SO IT'S, IT'S NOT, IT'S, IT'S A DIFFICULT SITUATION.
I UNDERSTAND, ESPECIALLY WHEN YOU DON'T HAVE A COMPLAINANT TO CONTACT.
BUT, UH, IF YOU NEED ADDITIONAL INFORMATION ABOUT THE COURT, SEAN COULD PROBABLY, I GUESS MY MAIN QUESTION IS, YOU KNOW, IF, IF AN INDIVIDUAL IS RECEIVING MULTIPLE NOISE VIOLATIONS, IS THIS SOMETHING THAT THE COURT KIND OF CATCHES ONTO? OR HOW, HOW IS THAT DEALT WITH AND ON A PROGRESSIVE SCALE? BECAUSE IF SOMEONE GOES IN THERE FIVE TIMES IN A YEAR TO, YOU KNOW, BECAUSE OF ALL OF THE NOISE, ALL THE NOISE HAVOC, THEY'RE WREAKING IN A NEIGHBORHOOD, UM, WHAT ARE THEIR, WHAT ARE THE CONSEQUENCES FOR THAT? SO WHEN THAT PERSON RECEIVES A CITATION, THEY CAN, THEY CAN PAY IT ONLINE, THEY CAN GO TO THE WINDOW AND PAY IT, OR THEY CAN SET IT FOR A PRETRIAL HEARING.
THEY'LL COME IN AND THEY'LL SIT IN FRONT OF THE PROSECUTOR AND THEY WILL, UH, DISCUSS WHY THEY BELIEVE THEY SHOULDN'T HAVE GOT IT, OR WHAT THEIR PROBLEMS THERE MAY BE IMPROVING.
IT WAS THEM, THAT, THAT TYPE OF THING.
ULTIMATELY, THEY MAY PLEAD OUT TO A DEFERRED.
IF YOU DON'T GET ANOTHER TICKET IN SO MANY DAYS, THIS ONE STAYS OFF YOUR RECORD AND THERE'S A NOISE ORDINANCE, IT DOESN'T REALLY IMPACT ANYTHING.
UM, THEY MAY GET A REDUCED FINE, THEY MAY PLEAD GUILTY RIGHT THERE AND BE DONE WITH IT, WITH A REDUCED FINE.
OR IF THEY'RE VERY ADAMANT THAT THIS WAS NOT THEM AND THEY DON'T DESERVE THIS, THEY COULD TAKE IT TO TRIAL.
AND TRIAL IS EITHER BEFORE THE JUDGE OR A JURY, THEIR THEIR CHOICE AND THEN IT'S ON THE STATE.
IT'S OUR BURDEN TO PROVE BEYOND A REASONABLE DOUBT THAT THEY DID WHAT WE, WE, WE CLAIM THEY DID.
AND LIKE THE CHIEF SAID, THAT'S GONNA REQUIRE A WITNESS SHOW UP.
UM, SO THAT'S HOW THAT PLAYS OUT.
AS FAR AS THE, DOES THE COURT LOOK BACK AT THE NUMBER OF TICKETS THIS PERSON'S RECEIVED? WELL, IF THE SAME PERSON'S COMING BEFORE THE PROSECUTOR, HE DOES REMEMBER, BUT ALL THAT MAY IMPACT IS THE, THE PLEA PART OF IT.
IF IT GOES BEFORE A JUDGE OR A JURY, THE JUDGE IS DECIDING WHAT THE FINE IS IF THEY'RE FOUND GUILTY.
AND WILL THEY CONSIDER PRIOR OFFENSES? IF, IF THEY'VE HAD 'EM IN THEIR COURT AND THEY RECOGNIZE 'EM, YES.
BUT THERE'S NOT REALLY ANYTHING IN PLACE THAT'S GOING TO, UM, NECESSARILY MAKE THAT HAPPEN.
SO WHAT WOULD BE THE, DO YOU HAVE ANYTHING YOU WANNA SAY? UM, JUST, I THINK THE, THE MAIN CONCERN THAT I'VE HEARD, UM, FROM RESIDE IS THAT WE HAVE ORDINANCES THAT WE'RE NOT, UM, ENFORCING.
AND SO I THINK THAT THAT'S A BIG, THAT'S A BIG ISSUE.
UM, 'CAUSE I CAN TELL YOU ALL DAY LONG, WELL, WE HAVE A NOISE ORDINANCE AFTER 10:00 PM WELL, IF WE'RE NOT ENFORCING IT, THEN, YOU KNOW, THE AVERAGE PERSON CAN BE LIKE, WELL, WHO CARES? SO, YOU KNOW, IT'S, IT'S KIND OF ONE OF THOSE SITUATIONS WHERE IT'S, I GET BOTH SIDES, YOU KNOW? UM, BUT FROM A RESIDENT STANDPOINT, IF WE'VE GOT ORDINANCES, WE SHOULD BE DOING OUR PART TO ENFORCE THEM AND THAT TYPE OF THING.
SO, NO, I THINK THAT'S A GREAT POINT.
AND YOU KNOW, FOR US IT'S, IT'S WHERE DO WE SPEND OUR TIME? YOU KNOW, WE'RE SPENDING OUR TIME ANSWERING FOR THE MAJORITY OF THE WEEKEND NIGHTS
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WHEN WE HAVE MOST OF THE PROBLEM.WE'RE SPENDING OUR TIME ANSWERING PRIORITY ONE AND PRIORITY TWO CALLS.
UH, WE ALSO HAVE A BIG EFFORT TO REDUCE THE RACERS AND THE LOUD, UH, CARS.
AND WE HAVE A FEW OTHER PROJECTS THAT WE'RE WORKING AS WELL.
SO WHERE DO WE WANT TO DIRECT THE RESOURCES WE HAVE? WHAT PROBLEM DO WE WANNA TRY TO SOLVE WITH THOSE RESOURCES? UH, LOUD MUSIC IS A PROBLEM, BUT WE TRY TO HIT THOSE HABITUAL LOCATIONS.
UH, THAT'S WHY WE GENERATE THAT REPORT ONCE A MONTH.
I'M CURIOUS, I KNOW WE HAD A SPEAKER, UH, SPEAK EARLY.
I WANT TO TALK TO HER WHEN WE'RE FINISHED HERE, BUT I'M CURIOUS, UH, HOW THE IMPACT OF THE CITATION IS AND IF THAT'S, IF THAT'S CONTINUING TO BE AN ISSUE.
UM, BUT IT IS, YOU KNOW, WHEN YOU LOOK AT A PROBLEM THIS BIG 5,000 CALLS A YEAR, I MEAN, I, I COULD PUT EVERY OFFICER I HAVE TO TO ADDRESS THIS, BUT THEN, YOU KNOW, EVERYTHING ELSE EXPLODES.
IT'S JUST A MAN, MAN, UH, MATTER OF MANAGING OUR RESOURCES.
SO DO WE HAVE A CITIZENS, UM, LIKE VOLUNTEERS, CITIZENS PATROL, UM, PROGRAM OF ANY KIND WE DO FOR VACATION WATCH.
SO IF YOU GO ON VACATION, UH, WE'LL PUT, UH, UH, A VOLUNTARY CITIZEN WILL COME CHECK YOUR HOUSE, CHECK YOUR DOORS, WINDOWS, UH, BUT NOT FOR ENFORCEMENT EFFORTS.
THERE IS ONE THAT THE STATE HANDICAP STATE LAW ALLOWS US FOR HANDICAP VIOLATIONS.
UH, SO WE DO FOR HANDICAP VIOLATIONS.
SO IS THIS SOMETHING THAT WE MIGHT, IN THE FUTURE, YOU CAN'T BE ABLE TO STATE LAW PROHIBITS IT.
SO LIKE THE MARSHALS OR LIKE, THERE'S NO ONE ELSE THAT COULD POTENTIALLY HELP EASE SOME OF THAT BURDEN? THE MARSHALS COULD, BUT AGAIN, IS THAT YOU WOULD BE PULLING THEM OFF THE TRAFFIC AND I MEAN, IT'S A, ACTUALLY, WE, WE CAN'T, CAN'T, IF WE START DOING TRADITIONAL LAW LAW ENFORCEMENT, THEN THE, THE LAWS THE RELATED TO CIVIL SERVICE SAY WE HAVE TO BE A CIVIL SERVICE EMPLOYEE.
AND THAT'S NOT WHAT THE MARSHALS ARE.
SO THE MARSHALS STAY IN THAT NON-TRADITIONAL LAW ENFORCEMENT, THEY DO PRIMARILY SECURITY AT YOUR BUILDINGS AND THE PARKING ENFORCEMENT AND THE CIVIL SIDE.
IF YOU WERE TO GIVE ME ADDITIONAL 10 OFFICERS TOMORROW, I, I WOULD NOT PUT THOSE OFFICERS, I'M SORRY TO SAY, TOWARDS LOUD MUSIC DISTURBANCES, I'D BE ADDRESSING SOME OF OUR DWI ISSUES, SOME OF OUR ACCIDENT ISSUES.
AGAIN, THE RACING IS CAUSING US PROBLEMS. UH, I'D BE ADDRESSING SOME OF THE PROBLEMS WE HAVE AT PARKS.
UM, THE, THE MUSIC ISSUE IS SOMETHING THAT OUR OFFICERS NEED TO HANDLE WHEN THEY RESPOND TO THAT CALL.
SO IS THAT HOW YOU, AND, UM, I'M, I WOULD LOVE TO GIVE A, A SPECIFIC TIME FOR YOU TO COME BACK AND REPORT HOW THE, THOSE CALLS ARE CHANGING AND IF, UM, WRITING A CITATION INITIALLY IS IMPACTING THE NOISE CALLS.
I DON'T, I, I THINK THINGS LIKE THAT TAKE A LOT OF TIME.
SO, UM, IT WOULD BE LIKE SIX MONTHS OR SO FROM NOW TO WHERE YOU COULD HAVE ACTUAL, YOU KNOW, DATA TO PRESENT.
UM, IS CITATION WRITING THE ONLY THING THAT YOU RECOMMEND NOW? OR IS THERE, ARE THERE ANY OTHER THINGS THAT WE CAN DO TO HELP YOU OR
BUT IMPLEMENTING THAT I THINK IS, IS, I THINK OUR EFFORTS ARE BEST SOMEWHERE ELSE.
I THINK OUR EFFORTS ARE BEST TO HIT THIS PROBLEM UP FRONT.
UM, SO ANYTHING ADDITIONAL? NO.
UH, IT'S, IT'S GETTING OUR OFFICERS TO PUT THIS AS A PRIORITY, UH, IN THEIR RESPONSE IS, IS WHAT WE'LL BE DOING.
I, I BELIEVE THE LAST TIME WE SPOKE ABOUT NOISE VIOLATIONS, WE KIND OF HIT UPON THE SAME THING WE DID.
AND IN FACT, WE HAVE, WE HAVE INCREASED OUR EFFORTS.
I THINK AT THE TIME WE HAD WRITTEN HARDLY ANY CITATIONS.
UH, AND NOW WE WE'RE UP TO A HUNDRED CITATIONS.
AND STILL IN THE SCOPE OF THING, THAT'S NOT HUGE.
UM, BUT IT'S REALLY THE ONGOING PROBLEMS DEALING, COMMUNICATING WITH OUR NEIGHBORS, PEOPLE THAT ARE HAVING THIS CONSTANT PROBLEM.
I WANT THEM CONTACTING OUR NPOS AND OUR ONE, OUR NPOS BEING PROACTIVE IN SOLVING THAT.
AND IF THEY'RE NOT, I WANT TO HEAR ABOUT IT BECAUSE THAT'S, THAT'S THE WHOLE PURPOSE WE HAVE.
THE NPO PROGRAM IS THESE ONGOING NEIGHBORHOOD PROBLEMS. MM-HMM.
UM, DO YOU HAVE ANYTHING ELSE YOU WANT TO NO, MA'AM.
UM, SO I WOULD LIKE A, A REPORT BACK ON NEXT TIME, SIX MONTHS.
I THINK SIX MONTHS IS AN APPROPRIATE AMOUNT OF TIME.
UM, JUST TO SEE HOW THOSE NUMBERS KIND OF GO UP AND DOWN.
UM, AND, AND HOPEFULLY THOSE, THAT 100 CITATIONS DOES GET LARGER BECAUSE I, I THINK THE LAST TIME WE MET IT WAS
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50.SO IT'S DOUBLED, WHICH IS GOOD.
UM, WELL, I THINK IS GOOD
AND THAT'S THE LAST THING THAT I WANNA SEE IS ADDING MORE BURDEN TO THEIR ALREADY DIFFICULT JOBS.
SO, UM, BUT I WOULD, I WOULD, I DO GET QUITE A FEW NOISE COMPLAINTS MYSELF, UM,
SO I WOULD LIKE TO SEE, YOU KNOW, PEOPLE SEEING ENFORCEMENT HAPPEN MORE, MORE OFTEN, I THINK.
UM, WE WILL MOVE ON TO ITEM THREE B, DISCUSS COMMUNICATIONS TO THE PUBLIC ABOUT HEALTH AND SAFETY IN EMERGENCY SITUATIONS.
SO I'M NOT SURE QUITE WHAT THE DISCUSSION NEEDS TO BE ON THIS TOPIC.
SO I'VE GOT EVERYONE HERE THAT CAN HELP WITH THIS DISCUSSION.
UH, MITCH IS HERE, FIRE DEPARTMENT'S HERE, AND I'M HERE.
SO I'M HAPPY TO ANSWER QUESTIONS ABOUT COMMUNICATIONS.
IT'S PROBABLY MORE OF A, UH, I THINK AN E UH, YEAH.
AND I CAN BE ABLE TO HANDLE THAT.
IF YOU CAN GIVE ME A LITTLE MORE SPECIFICS OF WHAT WE'RE LOOKING FOR, I'LL BE HAPPY TO ANSWER.
UM, COUNCILMAN DUTTON, I'M GONNA THROW THIS OVER TO YOU SINCE THIS WAS YOUR RECOMMENDATION.
UM, SO THIS ONE FOR THE MOST PART IS MORE OF LIKE, JUST HOW ARE WE, WHAT IS OUR STANDARDS FOR NOTIF? LIKE SENDING OUT NOTIFICATIONS.
SO LIKE LAST NIGHT, I CAN USE THIS EXAMPLE.
TYPICALLY, LIKE WE WOULD GET THE ALERT, THAT'S LIKE A THUNDERSTORM WARNING IS ISSUED.
UM, AND WE GET THOSE TEXTS FROM NOW EVENTBRITE, WHICH WAS FORMERLY, WE USED CODE RED.
UM, I DON'T EVEN KNOW WHERE I THOUGHT IT WAS.
UM, SO LIKE YESTERDAY WITH ALL OF THE STORMS, I DID NOT RECEIVE A SINGLE NOTIFICATION AND I AM SIGNED UP ON, ON THAT.
UM, SO IT WAS KIND OF ODD, YOU KNOW, LIKE, ESPECIALLY AS COUNSEL, I CAN SPEAK FOR MYSELF, I GUESS.
UM, BUT WHEN THE, THE SIRENS GO OFF AND EVERYONE'S LIKE, WHAT'S GOING ON? WHAT'S HAPPENING? WHAT ARE LIKE, 'CAUSE YOU KNOW, WE CONSIDER THEM TO BE TORNADO SIRENS INSTEAD OF ACTUALLY OUTDOOR SIRENS.
BUT GIVEN YESTERDAY'S WEIRD WEATHER, UM, IT WAS ONE OF THOSE LIKE, OH MY GOSH, LIKE, I, I DON'T REALLY ACTUALLY KNOW, SO GIMME JUST A MINUTE.
SO, UM, THAT WOULD, THAT'S ONE OF THEM.
UM, THEN WHEN WE HAD THE SHERWIN WILLIAMS INCIDENT, UM, MY PHONE RANG TILL 4:00 AM WITH PEOPLE ASKING ME IF WE WERE SUPPOSED TO EVACUATE OR, UM, YOU KNOW, WHAT WE WERE SUPPOSED TO DO.
AND I KIND OF GOT STUCK WITH THE, WELL, UM, I GUESS IF WE WERE SUPPOSED TO EVACUATE, THEY WOULD'VE ALREADY TOLD US.
UM, SO JUST ALONG THOSE LINES, LIKE WHAT, WHAT ARE OUR REQUIREMENTS, UM, IN-HOUSE FOR SENDING OUT A NOTIFICATION? UM, JUST THAT, THAT, THAT TYPE OF, THAT TYPE OF THING.
SO FROM AN EVERBRIDGE STANDPOINT, UH, WHAT WE WILL DO FROM A, JUST A GENERAL WEATHER STANDPOINT, LIKE LAST NIGHT AS THE STORMS WERE COMING THROUGH, UH, I HAVE HEARD OF SOME PEOPLE THAT IT, THE, SOME OF THE NOTIFICATIONS WENT INTO, AND I DON'T KNOW IF IT WAS A JUNK MAIL FOLDER ON THE EMAIL SIDE OF IT OR WHATEVER.
UM, BUT WE'RE LOOKING INTO THAT, WHERE IT GOES, BUT IT GOES OUT TO EVERYONE.
SO WHEN YOU'RE SENDING THROUGH AN EVERBRIDGE SYSTEM, UM, EVEN IF THEY SIGN UP TO GET THE VOICEMAIL, IT IT, IT TAKES THE SYSTEM TIME TO GO THROUGH AND CALL EVERYBODY.
IT DOES SEND OUT THE NOTIFICATIONS FOR THOSE WHO ARE SIGNED UP.
UM, WITH WEATHER, ESPECIALLY LIKE LAST NIGHT'S WEATHER, THE CHALLENGE IS IT'S, IT ENDED UP BEING THE HAIL, THE POTENTIAL HAIL COMING THROUGH THE, THE SOUTHEAST.
SO THE FIRST THINGS THAT EMERGENCY MANAGEMENT WILL DO IS THEY WILL GO THROUGH, UM, AND THEY WILL TURN ON THE SIREN.
'CAUSE THE SIRENS ARE NOT JUST OUTDOOR SIRENS OF COURSE, OR FOR A TORNADO.
UH, BUT AS FOR ITS WINDS, I THINK IT'S OVER 60 MILES AN HOUR.
RIGHT? SO HIGH WINDS, THE HIGH WINDS, 70 MILES AN HOUR IS THE THRESHOLD.
HELL IS 1.75 INCHES, WHICH IS GOLF BALL SIZE.
SO WITH EVERBRIDGE, ONE QUICK THING ABOUT THAT.
SO THE ONLY TIME IT AUTOMATICALLY WILL GO OFF FOR EVERYBODY IN THE SYSTEM IS IF IT'S A TORNADO WARNING.
THAT'S JUST HOW THE SYSTEM'S SET UP.
IF PEOPLE WANT SEVERE THUNDERSTORM WARNINGS, THEY HAVE TO SPECIFICALLY REGISTER FOR THAT.
AND THEN EVERYONE NEEDS TO UNDERSTAND THAT IT'S NOT AUTOMATIC FOR THE ENTIRE CITY.
YOU HAVE TO BE IN THE POLYGON OR YOU'RE NOT GONNA GET THAT NOTIFICATION FOR BOTH.
SO UNLESS YOU HAPPEN TO BE IN THE POLYGON FOR THAT PARTICULAR STORM, YOU'RE NOT GONNA GET IT.
NOW, IF POLYGON EXPLAIN POLYGON, THE POLYGON IS HOWEVER THE WEATHER SERVICE DRAWS THE WARNING AREA.
IF IT'S, YOU KNOW, USUALLY IT'S YELLOW, IT DEPENDS ON WHO'S DRAWING IT.
[00:30:01]
IS, THAT'S THAT SHAPE ON THIS, ON THE CITY, IF YOUR RESIDENT THAT IS IN THE SYSTEM THAT YOU'RE REGISTERED FOR IS NOT WITHIN THAT, IT'S NOT GONNA NOTIFY YOU.IT DOESN'T KNOW WHERE YOU'RE AT AT THE TIME THAT YOU'RE STANDING THERE.
IT ONLY HA IT GOES BY THE ADDRESS YOU HAVE REGISTERED IN THE SYSTEM.
SO SOMETIMES THAT IS SOME, SOME QUESTIONS THAT WE GET.
IF, HOWEVER, UH, A RESIDENT IS THINKING, YOU KNOW WHAT, I WAS DEFINITELY IN THE WARNING AREA.
I DID NOT GET THAT NOTIFICATION.
AND WE HAVE FOUND ISSUES IN THE PAST WHERE WE'VE WORKED WITH THEM TO FIX THE SYSTEM.
UM, BUT THAT IS ONE THING THAT WE, WE TYPICALLY HAVE TO CLARIFY, IS THAT THE ONLY THING THAT IS AUTOMATIC, EVERYONE GETS IT, IS A TORNADO WARNING.
AND EVEN THEN, YOU STILL HAVE TO BE IN THE ACTUAL WARNING AREA FOR THE ADDRESS THAT IS REGISTERED IN THE SYSTEM.
THAT'S WHY WHEN IT CALLS YOU, IT SAYS YOU'RE, YOU HAVE A WARNING FOR THE ADDRESS THAT YOU HAVE REGISTERED IN THE GARLAND NOTIFICATION SYSTEM.
UM, OKAY, SO FOR OUTDOOR WARNING SIRENS, SO TORNADO WARNINGS SPECIFIC TO THE CITY, HELL OF 1.75 INCHES OR HIGHER, WHICH IS GOLF BALL SIZE.
WE HAVE SOME DISCRETION THERE.
AND SOMETIMES IF WE HAVE A SPECIAL EVENT, FOR INSTANCE, AND WE HAVE A HELL INCIDENT THAT OCCURS, WE CAN ACTIVATE FOR MUCH LOWER HELL IF WE NEED TO.
ESPECIALLY IF WE HAVE 4TH OF JULY IS A GREAT EXAMPLE.
IF WE HAVE 4TH OF JULY GOING ON AND WE NEED TO USE THAT, THE SIRENS TO NOTIFY PEOPLE TO GET OUT OF HARM'S WAY, THEN WE'LL DO IT FOR INCH TO INCH AND A QUARTER.
BUT THAT'S USUALLY THE ONLY TIME WE'LL DO IT THAT SMALL.
OTHERWISE WE'D BE ACTIVATING THEM EVERY STORM.
UM, AND THEN, UH, HIGH WINDS AT 70 MILES PER HOUR OR OVER, TYPICALLY THE WARNING WILL SAY DESTRUCTIVE WINDS OF 70 OR OVER.
UM, AND THAT'S USUALLY HOW WE GAUGE THAT.
AND THEN THERE IS A CATCHALL THAT'S BASICALLY ANY OTHER TIME THAT, UM, PUBLIC SAFETY OFFICIALS WANT TO GET PEOPLE FROM OUTSIDE, INSIDE.
UM, AND THAT CAN, THAT'S REALLY A CATCHALL AND IT CAN BE USED FOR A LOT OF DIFFERENT THINGS, BUT TYPICALLY WE'RE USING THEM FOR WEATHER.
AND IT'S THOSE THREE CRITERIA AT THE FRONT, AND THOSE ARE CRITERIA.
UM, YEARS AND YEARS AGO, WE WROTE A REGIONAL GUIDELINE.
AND THOSE WERE RECOMMENDATIONS FROM THE WEATHER SERVICE.
IT'S A, IT'S A STATEWIDE GUIDELINE THAT WE FOLLOW NOW ON THOSE CRITERIA.
SO, UH, FOR AN EXAMPLE, LIKE LAST NIGHT WHEN THE HAIL, WHEN WE ACTIVATED OUR SIRENS, UH, THERE WAS A GROUP OF US WORKING ON THAT WITH EMERGENCY MANAGEMENT, WITH OUR PIO OFFICE, PUBLIC AND MEDIA RELATIONS.
AND THEN PUBLIC AND MEDIA RELATIONS WORKS ON GETTING OUT ON SOCIAL MEDIA.
WE'VE ACTIVATED OUR SIRENS, UH, AND I THINK WE ACTUALLY PUT OUT ON THAT, THAT IT WAS THE, THE, IT, IT WAS TRACK HAIL WAS TRACKING FOR SOUTHEASTERN GARLAND, SOUTH OF I 30 IN THAT AREA DOWN THERE.
I MEAN, WE'VE, THERE WERE REPORTS DOWN THERE, BUT NOT NECESSARILY IN GARLAND YET.
AND WE DIDN'T HAVE ANY REPORTS OF DAMAGE FROM THE HAIL DOWN THERE.
BUT BECAUSE IT WAS TRACKING THROUGH THERE IS WHY WE ACTIVATED THE SIRENS.
NOW, SAXY GOT HAIL, A LOT OF PLACES GOT HAIL, MESQUITE GOT HAIL A LOT.
DALLAS GOT HAIL, A LOT OF 'EM DID.
SO WHEN WE ACTIVATE OUR SIRENS, WE ALSO TRY TO PUT IT OUT ON SOCIAL MEDIA.
AND THEN ONE OF THE THINGS WE ALSO TRY TO DO IS WITH WEATHER TYPE EVENTS, IF WE'RE GONNA ACTIVATE OUR SIRENS, WE'RE TRYING TO PUT INFORMATION OUT.
BUT WHAT WE WANT IS PEOPLE TO LOOK AT, WHETHER IT'S NATIONAL WEATHER SERVICE, LOCAL NEWS, WEATHER STATIONS THAT HAVE METEOROLOGISTS ON THEIR, WE DON'T HAVE THOSE.
WE RE REPEAT SOME OF THAT INFORMATION, BUT WE WANT THE PUBLIC TO GO TO THE, YOU KNOW, METEOROLOGY EXPERTS IN THIS AREA TO KNOW WHAT TO DO, TO KNOW WHAT THAT EXACT WEATHER IS.
'CAUSE WE DON'T HAVE THOSE FOLKS ON STAFF.
AND THEN IT TAKES A LITTLE BIT OF TIME TO GET INFORMATION AND PUBLISH BACK OUT THERE.
SO, BUT WHEN WE ACTIVATE OUR SIRENS, WE TRY TO PUBLISH OUT THAT AS QUICKLY AND STORMS MOVE QUICK, STORMS MOVE FAST ON THAT.
SO, UM, SO TO ANSWER THE, THE, I THINK THE BROADER, UH, QUESTION FOR COUNCIL MEMBER DUTTON, YOU KNOW, TYING INTO, THERE'S A LOT US INVOLVED IN THAT.
OUR EMERGENCY MANAGEMENT TEAMS INVOLVED PUBLIC AND MEDIA RELATIONS INVOLVED.
THOSE DEPARTMENTS REPORT TO ME.
AND OF COURSE I KEEP THE CITY MANAGER UPDATED ON THAT AS WELL, AND SOME OF THE REST OF OUR TEAM TRYING TO PUSH OUT.
AND WE WILL USE EVERBRIDGE FOR CERTAIN CIRCUMSTANCES, BUT IT'S, IT'S, IT'S CALLING A LOT OF NUMBERS AND THAT TAKES TIME.
SO WE WILL USE IT IN, IN THOSE KIND OF CIRCUMSTANCES.
UM, WHEN IT CAUSE COMES TO OTHER, UH, OTHER TYPES OF EVENTS, NOT WEATHER RELATED, THE SHERWIN WILLIAMS EVENT KIND OF THING IN THOSE KINDS OF THINGS.
UH, THE, AND LIKE IN THAT SITUATION, THERE'S WHAT'S CALLED A JA JOINT INCIDENT COMMAND.
UH, I WAS INVOLVED IN THAT CASE, OUR EMERGENCY MANAGEMENT TEAM WAS INVOLVED, MANY OTHERS, BUT WE ALSO HAVE EPA, WE ALSO HAVE TCEQ.
[00:35:01]
ON, I DON'T KNOW, THERE'S ALL SORTS OF PRESS RELEASES.LIKE IN THAT CASE, UH, IN THEORY, IF THERE WAS, IF THERE WAS ANY NEED TO EVACUATE SOMEWHERE, THAT'S ONE OF THE THINGS THAT WE, AS A TEAM THAT I WORK WITH AND I WORK WITH WHOLE TEAM, IF WE NEED TO EVACUATE, WHETHER IT'S A BUILDING, SOMETHING'S GOING ON, WE'LL WORK ON THAT.
IF IT'S A NEIGHBORHOOD, PARTICULAR HOMES, WHATEVER THAT IS, WE WILL WORK TO GET OUT AND ANNOUNCE THOSE KIND OF DECISIONS.
SO THERE WAS, THERE WAS, THERE WAS NO NEED FOR US TO EVACUATE ANYTHING WITH THAT.
BUT THEN WHAT WE WORKED TOWARD IS TRYING TO GATHER INFORMATION, GET ACCURATE INFORMATION, AND THEN COMMUNICATE WITH THE PUBLIC AS, AS BEST, AS BEST WE CAN.
UH, I KNOW LIKE IN THAT CASE, THERE WERE A NUMBER OF PRESS RELEASES, PRESS CONFERENCES, SOCIAL MEDIA POSTS, UH, A NUMBER OF OTHER THINGS.
WE PUT OUT A COUPLE OF WEBSITES TRYING TO PUT INFORMATION OUT TO THE PUBLIC.
NOT ONLY THAT NIGHT, BUT LATER ON AS WE GOT INTO THE NEXT DAY AND THE DAYS AS THAT CONTINUED ON.
BUT THAT, THAT PROCESS IS A JOINT VENTURE IN THAT KIND OF SITUATION.
UM, UH, BUT TYPICALLY ON A WEATHER SITUATION, IT IS OUR EMERGENCY MANAGEMENT TEAM, UH, WORKING WITH PUBLIC AND MEDIA RELATIONS MYSELF, UH, OFTENTIMES.
AND THEN WE ALSO COMMUNICATE WITH POLICE AND FIRE.
SO IF IT'S A WEATHER-WISE TYPE INTER EVENT, THE INCIDENT, THEY KNOW WHAT'S GOING ON THERE AS WELL.
SO, UM, GREAT INFO AS FAR AS KNOWING ABOUT THE POLYGON AND ALL OF THAT STUFF, I THAT'S VERY USEFUL.
UM, SO ONE OF THE THINGS I SAW ON, UM, ACTUALLY ON THE CITY'S, UH, POST LAST NIGHT ABOUT THE SIRENS WAS THERE WAS, AFTER THE SIRENS WENT OFF, THERE WAS A 30 MINUTE DELAY BEFORE WE MADE A POST ON FACEBOOK.
HOWEVER, THAT WAS JUST A THING THAT WAS A COMMON COMMON TOPIC LAST NIGHT.
UM, THEN THE MITCH, YOU WERE TALKING ABOUT SOMETHING ABOUT THE EMAIL GOING TO LIKE A JUNKER, WHATEVER.
I THINK THAT WAS OUR INTERNAL, UM, EMPLOYEE OBJECTION, THE EMPLOYEE, UM, NOTIFICATION.
IT WENT TO LIKE OUR OTHERS INSTEAD OF THE FOCUS OF SOMETHING WEIRD.
UM, AND THEN, UH, ARE THE SIRENS AND EVERBRIDGE, IS THAT RIGHT? UM, ARE THEY, LIKE YOU WERE SAYING, LIKE, UM, IF YOU'RE IN THE POLYGON, YOU WOULD GET THE EVERBRIDGE NOTIFICATION.
SO LIKE, AT MY HOUSE, I COULD HEAR THE SIRENS, BUT OBVIOUSLY LIKE I WAS NOT IN THAT POLYGON.
UM, AND SO I DIDN'T GET ANY NOTIFICATION, BUT I COULD HEAR THE SIRENS.
SO I WAS LIKE, SO DO THEY, ARE THEY LIKE, DO WE OR DO WE SOUND ALL OF OUR SIRENS? OR DO WE HAVE, HOW DOES THAT SITUATION WORK? YES.
AND WE DON'T HAVE TO, BUT FOR SOMETHING LIKE THAT, WE TYPICALLY WILL SOUND, UM, ESPECIALLY IF IT'S A TORNADO WARNING, IT'S, IT'S USUALLY ALL THEM, BUT YOU CAN SOUND BASED ON THE AREA.
UM, IT JUST DEPENDS ON HOW, HOW WIDESPREAD YOU THINK IT'S GONNA BE.
IF WE THINK THERE'S A LARGE PORTION OF THE CITY THAT'S GONNA GET HIT WITH SOMETHING, WE'LL JUST DO THE WHOLE CITY.
LAST NIGHT IT WAS ONLY THIS LITTLE BITTY SECTION.
SO, YOU KNOW, IT'S REALLY A JUDGMENT CALL BASED ON THE PERSON THAT'S HAVING TO MANUALLY ACTIVATE THEM ON WHETHER IT NEEDS TO BE A QUADRANT OR THE ENTIRE CITY.
UM, THE BAD THING ABOUT SIRENS IS IT'S ONE WAY COMMUNICATION.
IT'S VERY LIMITED WHAT IT'S TELLING YOU, RIGHT? AND WE CONSTANTLY HAVE TO REPEAT THE, THE MESSAGE.
IF YOU HEAR SIRENS, ALL WE NEED YOU TO DO IS GO INSIDE.
SO SEEK SHELTER, SEEK INFORMATION AND FIND OUT WHAT YOU NEED TO DO, WHAT ACTIONS YOU NEED TO TAKE.
BUT, UM, WITH THAT BEING SAID, THEY'RE NOT AUTOMATICALLY TIED TO, TO EVERBRIDGE.
IT TAKES A PERSON AND THERE'S A LOT OF NOTIFICATIONS THAT HAVE TO HAPPEN AND BACK AND FORTH.
AND SO LIKE THE, THE, THE DELAY THAT WAS TALKED ABOUT AS FAR AS BEING ON SOCIAL MEDIA, AGAIN, SOCIAL MEDIA WAS NOT MEANT TO BE A WARNING METHOD.
IT'S JUST A FOLLOW UP OF HERE'S WHY.
YES, I WOULD'VE LIKED FOR IT TO BE A LOT FASTER THAN 30 MINUTES, BUT AT THE END OF THE DAY, WE'RE REALLY JUST ANSWERING THE QUESTIONS THAT ARE COMING IN.
AND MOST OF THOSE, UNFORTUNATELY GO TO 9 1 1.
SO THAT'S ONE OF THE CALLS, FOR INSTANCE, THAT WE'RE MAKING, HEY, THIS IS WHY WE ACTIVATED.
UM, WE TELL STAFF, WE TELL LEADERSHIP, BUT, UM, YEAH, I MEAN, IDEALLY, YES, WE COULD POST IT.
NOW WHAT IS AUTOMATED IS THAT, UM, ANYTIME THAT WE HAVE A WARNING THAT'S WITHIN THE CITY LIMITS, THERE IS ON OUR AUTOMATIC POSTS, FIRST ON SOCIAL MEDIA, THE WARNING ITSELF WILL GO.
AND REALLY IF THE WARNING'S ALREADY GONE, THERE'S NOT REALLY, IT'S NOT AS CRITICAL THAT WE FOLLOW UP AS FAR AS WHY WE ACTIVATED IT, BUT THE WARNINGS GO AUTOMATICALLY TO SOCIAL MEDIA, WHICH MAKES THEM FASTER.
[00:40:01]
MANUALLY ACTIVATE THE SIRENS.AND THEN, YOU KNOW, EVERBRIDGE DEPENDS, IT'S THE, THE WEATHER IS AUTOMATED, BUT IF THERE'S SOMETHING MANUAL WE HAVE TO DO, UM, IF WE'RE ACTIVATING WHEN IT'S NOT WEATHER, THAT'S SOMEONE PHYSICALLY TYPING IT IN AND DOING THE MESSAGE AND ALL THAT.
SO IT TAKES A LITTLE BIT TO GET THAT OUT.
BUT YEAH, WHEN, WHEN WE HAVE WEATHER INCIDENTS, ONE OF THE THINGS NOT ONLY THAT WE TRY TO DO, AND IT'S REALLY A STATEWIDE INTERNATIONAL EYE PROCESS, WHEN IN PARTICULAR WHEN SIRENS ARE GOING OFF, WE WANT PEOPLE TO TAKE SHELTER.
UM, AND THEN WHEN IT'S WEATHER RELATED INCIDENTS, WHAT WE'RE ASKING FOLKS TO DO IS TO GO AND CHECK WITH, YOU KNOW, AGAIN, GO LOOK AT THE GO, LOOK FOR THE NEWS, GO LOOK FOR THE NATIONAL WEATHER SERVICE, GO LOOK FOR YOUR LOCAL TV WEATHER TO SEE WHAT'S GOING ON ON THE WEATHER.
'CAUSE IT, AND WE PROBABLY CAN DO A LITTLE BETTER.
UH, BUT EVEN IF WE DID CUT THAT IN HALF LAST NIGHT AND MADE THAT 10 OR 15 MINUTES AFTERWARDS, STORMS MOVE FAST AND NOTIFICATIONS THROUGH EVERBRIDGE, THROUGH SOCIAL MEDIA, THINGS LIKE THAT, ONLY HIT SOME PEOPLE.
WE, WE DEFINITELY, AND WE WILL, WE WILL DO BETTER IN THOSE REGARDS.
WE'LL DO THE BEST WE CAN TO GET AS TIMELY INFORMATION AS WE CAN OUT THERE.
BUT WHAT WE WANNA DO IS TRAIN PEOPLE WHEN YOU HEAR THE SIREN, GO CHECK WHETHER IT'S ON YOUR PHONE, ON YOUR TV, WHATEVER IT IS, AND BE LOOKING AT THE WEATHER, LOOKING ON THERE TO SEE WHAT THEIR REPORTING IS GOING ON.
AND THEN WE WILL FOLLOW UP AS TIMELY AS WE CAN.
WAS IT, YOU KNOW, LIKE IN THIS CASE IT WAS HAIL FORECAST FOR THAT AREA, PROJECTING FOR THAT AREA, UH, COMING IN THERE AND LETTING THEM KNOW.
AND LIKE MISTY SAID, IT'S ONE OF THE THINGS WE TALK ABOUT A LOT.
OKAY, WE'VE GOT HAIL AND IT'S TRACKING FOR THAT CORNER, BUT SOMETIMES STORMS TURN, IF WE ONLY ACTIVATE THESE, YOU KNOW, A FEW COUPLE OF SIRENS DOWN ON THIS AREA, WHAT IF IT TURNS AND CATCHES A BROADER AREA? SO TYPICALLY WE WILL STILL DO THE CITY, BUT THAT MEANS FOR FOLKS TO TAKE SHELTER, GO INSIDE, AND THEN GO ON TO ONE OF THE WEATHER STATIONS TO FIND OUT WHAT'S GOING ON WITH THE WEATHER.
THAT'S, THAT'S WHAT WE'RE LOOKING FOR.
AND THEN WE CAN STILL FOLLOW UP WITH EDUCATION.
UH, WE CAN FOLLOW UP WITH ADDITIONAL INFORMATION ON SOCIAL MEDIA AND THE OTHER WAYS.
BUT EVEN OUR SOCIAL MEDIA ACCOUNTS ONLY HIT A FEW THOUSAND PEOPLE OUT OF THE 250,000 THAT ARE IN THE CITY.
SO WE FOLLOW UP WITH WHAT WE CAN TO GET INFORMATION OUT TO PEOPLE.
HOW MANY PEOPLE ARE SIGNED UP FOR EVERBRIDGE? DO YOU KNOW? UH, I DON'T HAVE THE NUMBERS FOR ACT LIKE REGISTERED, BUT WE HAVE SOMEWHERE IN THE NEIGHBORHOOD OF 180,000 CONTACTS.
IT'S, IT'S CERTAINLY NOT 180,000 OF OUR, UH, POPULATION, UM, BECAUSE MULTIPLE PEOPLE HAVE MULTIPLE COMMUNICATION METHODS.
BUT, UM, WE, THERE'S LANDLINES AND VOICEMAIL, OR SORRY, VOICEOVER IP NUMBERS THAT WE, UH, BASICALLY, FOR LACK OF A BETTER WAY TO EXPLAIN IT, THE WHITE OLD SCHOOL WHITE PAGES, WE PAY FOR THAT TO BE PUT IN THERE.
SO THERE IS, UM, A SIGNIFICANT NUMBER OF, OF THE LANDLINES ARE GONNA BE IN THERE.
THOSE ARE, EXCEPT FOR THE ONES THAT THEY'VE SAID NO ARE UNPUBLISHED, WE DON'T HAVE THOSE.
UM, THE VOICEOVER IP, WE'RE GETTING MORE AND MORE OF THOSE OF COURSE.
BUT THAT IS A SMALL NUMBER BECAUSE PEOPLE, EVERY TIME WE DO AN UPDATE, LESS AND LESS, EVERYBODY'S CUTTING THEIR LANDLINES.
SO THEN WE'RE REALLY LIMITED ON WHO REGISTERS THEIR CELL PHONE NUMBERS.
THAT'S WHY WE DO PUBLIC EDUCATION AND OUTREACH TO GET PEOPLE TO REGISTER THEIR CELL PHONE NUMBERS, THEIR EMAILS, ET CETERA.
UM, IF THEY DON'T REGISTER THEIR CELL NUMBERS THEN, AND THERE'S NOT A LANDLINE, WE DON'T HAVE A, A WAY TO COMMUNICATE WITH THEM AS FAR AS THROUGH THAT SYSTEM.
SO DOES EVERBRIDGE COMMUNICATE WITH PEOPLE ONLY THROUGH EMAIL? MM-HMM.
OR I MEAN THROUGH A CALL OR CAN THEY RECEIVE TEXT MESSAGES AS WELL? CALL, TEXT AND, UM, EMAIL.
OR OPTIONS WHEN THEY REGISTER, THEY CAN CHOOSE.
UM, SO AS I'D LIKE TO KNOW HOW MANY PEOPLE ARE SIGNED UP FOR TEXT MESSAGES AND THE NUMBER OF PEOPLE THAT ARE SIGNED UP TO USE EVERBRIDGE AT ALL, I ACTUALLY FOUND OUT ABOUT IT THROUGH MY WATER BILL THIS LAST MONTH.
AND WE DO SIGNED UP EVERY YEAR WITH THE QR CODE, SO, MM-HMM.
I CAN, I MEAN, THERE'S, LIKE I SAID, THERE'S ABOUT 180,000 NUMBERS IN THERE.
UM, TRYING TO GET YOU A NUMBER OF PEOPLE IS A LITTLE BIT DIFFERENT.
I CAN EASILY GIVE YOU THE NUMBER OF CONTACTS WE HAVE, WHICH IS THAT.
UM, AND THEN WE HAVE A FAIR NUMBER OF THE ONES THAT WE'VE REGISTERED.
THE LAST TIME I LOOKED, I WANNA SAY THERE WAS ABOUT 3000 THAT WERE REGISTERED CELL NUMBERS, BUT I HAVEN'T LOOKED AT THAT AND I CAN GET THAT NUMBER BACK TO YOU.
WHATEVER INFORMATION WE HAVE, IT'S JUST A LOT OF INFORMATION IN THERE CAN BE OUTDATED.
PEOPLE EITHER SIGNED UP OR S CHANGED OR THEY'VE MOVED OR MM-HMM.
BUT WE'LL GET YOU WHAT DATA WE HAVE TO GIVE YOU AN IDEA OF HOW,
[00:45:01]
HOW MANY ARE ACTUALLY IN THE SYSTEM.SO, AND, AND IF THEY, IF THEY HAVE THEIR EMAIL ADDRESS ON THERE, IT MIGHT BE WORTH SENDING AN EMAIL SAYING, HEY, DID YOU KNOW YOU CAN JUST GET A TEXT MESSAGE INSTEAD OF AN EMAIL OR, YOU KNOW, SOMETHING.
I DON'T KNOW IF YOU CAN REACH OUT IN THOSE WAYS.
I DON'T KNOW WHAT YOUR TERMS AND CONDITIONS ARE.
WE DO THAT TO GET THEM TO UPDATE THEIR INFORMATION IF WE KNOW, YOU KNOW, IF WE'VE HAD A LOT OF FAILURES, IF YOU WILL, WE WORK WITH THE VENDOR TO HELP US KIND OF WORK THROUGH THAT.
'CAUSE IT'S EXTREMELY MANUAL PROCESS TAKES A LOT OF TIME.
UM, BUT, AND WE WILL ASK THEM TO UPDATE THEIR INFORMATION AND THINGS.
ALMOST ALL THE PEOPLE THAT HAVE EMAILS ALREADY HAVE TEXTS IN THERE.
IT'S, THAT'S USUALLY NOT THE PROBLEM.
THE TEXT AND THE PHONE NUMBER.
IF, IF THEY'VE GOT AN EMAIL IN THERE, ALMOST ALL OF THEM HAVE TEXT AND PHONE NUMBERS.
THERE'S VERY FEW THAT ARE EMAIL ONLY.
I'M NOT EVEN SURE THERE'S ANY, UM, BUT I CAN CHECK THAT NUMBER TOO.
I, I'D JUST LIKE A, AN IDEA OF LIKE WHO, HOW, HOW WE'RE COMMUNICATING MOST EFFECTIVELY WITH PEOPLE.
IF YOU KNOW, YOU'RE MAKING A BUNCH OF CALLS AND THOSE ARE FAILURE CALLS, YOU KNOW, OR IF THE TEXT MESSAGES, I, I GUESS YOU DON'T GET A READ REPORT ON THOSE, BUT WE GET READ REPORTS ON ALL OF IT.
WELL THAT NOW I DON'T, SOME GOOD INFORMATION.
UM, WE DON'T PULL THE REPORTS ON THE AUTOMATED WEATHER BECAUSE IT GOES, YOU KNOW, IT'S SO MANY.
UM, BUT IF WE DO AN ACTUAL NOTIFICATION, WE'LL, WE CAN GET A REPORT THAT THE CHALLENGE FOR US IS WHETHER OR NOT WE WANNA DO A CONFIRMATION BECAUSE IT TAKES LONGER.
AND IF WE'RE TRYING TO GET THE MESSAGE OUT QUICKER, A LOT OF TIMES WE'LL DO NO CONFIRMATION TO MAKE SURE IT GOES FASTER.
AND IN THAT CASE, NO, WE DON'T HAVE IT.
SO IT JUST DEPENDS ON HOW IT'S SET UP.
UM, THERE ARE SOME SITUATIONS WHERE IT VERY MUCH HELPS TO HAVE THE CONFIRMATION, BUT TYPICALLY THOSE ARE RELATED TO INTERNAL NOTIFICATIONS, NOT SO MUCH THE PUBLIC.
SO, UM, I, I THINK THAT IF THE SIRENS GO OFF, THERE SHOULD BE A NOTIFICATION SENT THROUGH EVERBRIDGE.
I THINK IT SHOULD BE AUTOMATIC.
UM, I, I WOULD LOVE FOR IT TO BE AUTOMATIC.
THE TECHNOLOGY DOESN'T MARRY AND IT'S GONNA TAKE A MANUAL PERSON TO DO IT.
AND I'LL BE QUITE HONEST WITH YOU, HAVING SAT IN THE SEAT BEFORE, YOU DON'T ALWAYS HAVE TIME TO DO IT BEFORE SOMETHING ELSE IS HAPPENING.
WE CAN LOOK AT IT AND EVALUATE IT, BUT I DON'T WANNA PROMISE YOU SOMETHING THAT MAY NOT BE POSSIBLE.
AND BECAUSE IT CANNOT BE AUTOMATIC, I THINK IT'S GONNA, IT HAS THE POTENTIAL TO CAUSE MORE PROBLEMS THAN IT SOLVES.
BECAUSE IF WE'RE ALREADY SENDING THE AUTOMATED MESSAGES, FOR INSTANCE, THE TORNADO, THEY'RE ALREADY GETTING IT THROUGH EVERBRIDGE, AND THEN WE ACTIVATE THE SIRENS AND THEN WE'RE GONNA SEND A FOLLOW UP THAT SAYS WE JUST ACTIVATED THE SIRENS.
UM, WE HAVE TO LOOK AT, YOU KNOW, WHETHER OR NOT THERE'S REALLY A BENEFIT THERE.
THE OTHER THING IS WHEN YOU ACTUALLY CREATE A MANUAL MESSAGE, YOU'RE TALKING ABOUT A FIVE TO EIGHT, MAYBE 10 MINUTE SITUATION.
AND BY THAT TIME IT'S TOO LATE.
THAT'S WHY WE USE THE SIRENS THE WAY THAT WE DO.
AND THAT'S WHY WE HAVE THE AUTOMATIC MESSAGE, UM, FOR, YOU KNOW, THE, THE ACTUAL INITIAL NOTIFICATION, UM, OF THE WARNING.
IT'S NOT, THEY'RE NOT TIED TOGETHER.
AND IF WE ACTIVATE MANUALLY LIKE WE DID LAST NIGHT, FOR HELL, IT'S GONNA TAKE FIVE TO EIGHT MINUTES AT LEAST.
AND THAT'S WHAT THE MESSAGE TEMPLATE IN THERE, TO ACTUALLY HAVE SOMEONE LOG ON AND DO THAT, UM, BY THAT TIME THE STORM IS OVER.
SO IT'S CONFUSING TO PEOPLE, JUST LIKE SHE WAS TALKING ABOUT THE DELAY.
NOW 30 MINUTES IS LONG FOR IT TO MATTER, RIGHT.
BUT, UM, EVEN AT THAT, IF, IF THEY SEND IT OUT, THE OTHER REASON WHY A LOT OF JURISDICTIONS, INCLUDING THE ONE THAT I WORKED FOR BEFORE HERE, THEY DIDN'T USE THE NOTIFICATION SYSTEM TO DO WEATHER AT ALL BECAUSE OF THE WAY THAT THE TECHNOLOGY WORKS.
YOU RUN THE RISK OF SOMEONE GETTING A NOTIFICATION HOURS AFTER AN INCIDENT.
AND THAT'S THE LAST THING WE WANT, YOU KNOW, THE LAST THING I WANT IS WE HAVE A TORNADO WARNING AT NINE AND AT TWO IN THE MORNING YOU GET CALLED THAT THERE WAS A TORNADO WARNING AT NINE.
SO WE REALLY WORKED WITH THE VENDOR TO MAKE SURE THAT THE STRUCTURE WE HAD WOULD WORK ON THE AUTOMATED SIDE.
SO THAT WOULD PRE PREVENT THAT KIND OF DELAY.
BUT I THINK, UM, IF WE ACTIVATE THE SIRENS, IF IT'S FOR WEATHER, OTHER THAN THE MANUAL ACTIVATIONS LOCKED FOR HELL, IT'S ALREADY GONNA HAVE GONE OFF AND THERE'S GONNA BE A DELAY.
WHEN IT'S NOT AUTOMATED, THERE'S NOTHING YOU CAN DO ABOUT THE DELAY.
AND THAT DELAY IS GONNA MAKE IT TO WHERE BY THE TIME THEY GET IT, IT'S NOT GOING TO BE RELEVANT.
AND I DEFINITELY DON'T WANNA CREATE A REDUNDANCY.
IF A MESSAGE IS ALREADY GONE OUT THROUGH EVERBRIDGE AND THEN THE SIRENS ARE ACTIVATED, THERE'S NO REASON TO SEND ANOTHER MESSAGE ON TOP OF THAT.
[00:50:01]
WHERE NO ONE HAS RECEIVED ANY INFORMATION AND THE SIRENS HAVE GONE OFF, UM, WOULD THAT PERSON THAT PUSHES THE BUTTON, DO THEY KNOW IF AN AUTOMATIC MESSAGE HAS GONE OFF FOR WHAT THEY'RE, WHAT THEY'RE TURNING THE SIRENS ON FOR? OR DO THEY, ARE THEY, YES, BUT SO THE DIFFERENCE, SO THE SIRENS ARE BIG AREAS.SOME OF THE SIRENS ARE OTHER CITIES, RIGHT.
THAT WE'RE HEARING NEIGHBORHOOD CITIES.
AND SO WITH THAT, I MEAN, YES, THEY CAN SEE WHETHER THERE WAS A, A NOTIFICATION FOR THE WEATHER INCIDENT.
UM, FOR HELL, IT'S NOT GONNA GO OFF AUTOMATICALLY.
MY FEAR IN THAT CASE IS, IS THE DELAY.
IF, IF, IF WE'RE ACTIVATING FOR HELL, THEY'RE NOT GONNA GO OFF AUTOMATICALLY, WHICH MEANS IT'S AT LEAST FIVE MINUTES, MORE LIKE EIGHT MINUTES BEFORE A A NOTIFICATION CAN GO OUT.
AND THAT'S ME KNOWING HOW TO DO IT, GETTING IN THE SYSTEM AND DOING IT.
SO THAT MEANS BY THE TIME THEY GET IT, IT'S PROBABLY GONNA BE TOO LATE TO MATTER.
SO THAT'S, I I I FEAR THAT IT'S GONNA CAUSE MORE CONFUSION THAN IT SOLVES.
UM, I MEAN, WE'VE LOOKED AT THIS FOR YEARS.
THAT'S WHY WE DO USE IT FOR WEATHER IN THAT THEY WERE ABLE TO FIND A WAY TO MAKE SOME OF IT AUTOMATED BECAUSE HAD IT BEEN MANUAL, WE STILL WOULDN'T BE USING IT HERE IF I WORKED HERE BECAUSE IT'S NOT RELIABLE AND IT TAKES TOO LONG.
THERE, THERE IT'S NOT, THOSE SYSTEMS ARE GOOD, BUT EVERY SYSTEM HAS LIMITATIONS.
AND THE SYSTEM LIMITATION WITH ANY TYPE OF PUBLIC NOTIFICATION SYSTEM WHERE IT'S CALLING AND TEXTING AND EMAILING IS THAT IT, IT HAS TO GO THROUGH THE INFRASTRUCTURE, WHICH MEANS YOU'RE GONNA HAVE A DELAY EVEN IF EVERYTHING GOES PERFECTLY BECAUSE IT'S GOT TO HIT EVERY, YOU KNOW, HIT ALL THE NUMBERS.
BUT I THINK THAT, UM, EVEN RECEIVING A MESSAGE THAT SAYS WE ACTIVATED SIRENS AT THIS TIME FOR THIS, EVEN IF IT'S EIGHT HOURS LATER, IS STILL BETTER THAN HAVING IT OUT THERE AND NOBODY KNOWING WHAT'S GOING ON.
UM, LIKE I, HOW, UM, DO WE EVER USE, DO WE HAVE THE CAPABILITY OF USING THIS FOR LIKE AN AN EXTREME ACTIVE SHOOTER SITUATION? MM-HMM.
UM, IN A CASE LIKE THAT, I WOULD DEFINITELY SAY IT DOESN'T MATTER WHEN SOMEONE RECEIVES THAT MESSAGE, AS LONG AS THEY GET THE MESSAGE.
YOU KNOW, UM, I, I KNOW SIRENS DON'T GO OFF FOR ACTIVE SHOOTERS, BUT, UM, I, I JUST, IF THE SIRENS GO, AND I, I NOTICED THE SAME THING ON SOCIAL MEDIA LAST NIGHT AS WELL.
PEOPLE WERE POSTING WELL OVER EIGHT MINUTES AFTER THE SIRENS WENT OFF.
I MEAN, THEY, AND THE COMMENT SECTIONS WERE LASTING LONGER.
AND I, I UNDERSTAND THIS IS SOCIAL MEDIA AND I'M, YOU KNOW, I'M NOT, UM, TRYING TO HARP ON THAT ASPECT OF IT.
I THINK THE BIG THING IS PEOPLE JUST WONDER WHAT'S GOING ON.
AND IF I, I MEAN, WE CHECK, I CHECKED THE, AFTER HEARING THE SIRENS, I CHECKED THE WEATHER LAST NIGHT AND I WAS LIKE, THERE'S NOTHING HERE.
SO, UM, I DIDN'T GET ANY RAIN LAST NIGHT AT 7:00 PM NONE.
SO LAST, IT WASN'T UNTIL THREE O'CLOCK THIS MORNING THAT WE ACTUALLY GOT RAIN.
A QUESTION FOR YOU, BECAUSE TYPICALLY HERE'S HOW THIS ACTUALLY WORKS.
SO WE HAVE, UM, AN ACTIVE CHAT TOOL THAT WE UTILIZE WITH THE WEATHER SERVICE.
AND WHEN WE ACTIVATE THE SIRENS, THE NOTICE GOES IN THERE AND IT'S A COORDINATED EFFORT WITH MEDIA.
SO WHEN WE ACTIVATE, THEY WILL ALSO REPORT MESQUITE AND GARLAND ACTIVATED THEIR SIRENS.
AND THAT WAS REPORTED LAST NIGHT ON EVEN ON THE NEWS CHANNELS THAT I WAS WATCHING.
AND THEY'RE ACTIVATING IT FOR HELL.
UM, I, AGAIN, WE'RE, WE'RE COORDINATING, SO I CAN'T GUARANTEE THEY'RE GONNA DO IT, BUT WHEN THEY HEAR SIRENS, I THINK WE NEED TO REITERATE THE MESSAGE.
THEY NEED TO GO IN AND CHECK THE MEDIA AND, UM, IF IT'S FOR ANYTHING BESIDES WHETHER WE HAVE TO POST SOMETHING, YOU KNOW, IT'S GONNA BE A PRESS RELEASE OR SOMETHING THROUGH MEDIA, BUT EVEN THEN, UM, WE RELY ON THEM TO, TO RELAY THAT MESSAGE.
BUT, YOU KNOW, LAST NIGHT, AT LEAST ON THE TWO STATIONS THAT I MONITORED, 'CAUSE I DON'T LIKE ALL OF THEM.
BUT, UM, THEY, THEY DID AND THEY REPORTED THAT.
SO, UM, LET ME, SO WE'LL, WE'LL GO BACK AND LOOK AT THAT.
THE ONE THING I WOULD LIKE US TO DEFINITELY KEEP IN MIND, ANOTHER WILL, SOME PEOPLE WILL BE LOOKING FOR THE, AND I GET IT, WHETHER IT'S A SIREN OR WHATEVER, AND I WANT TO KNOW, AND I NEED TO KNOW RIGHT NOW, WELL, WHETHER IT BE SOCIAL MEDIA, WHETHER IT, IT, IT WON'T, ESPECIALLY IN A STORM SITUATIONS,
[00:55:01]
THOSE MOVE PRETTY QUICKLY.AND WHAT WE, WHAT WHAT WE'RE TRYING TO MAKE SURE WE TRAIN THE PUBLIC, AND THIS IS NOT JUST HERE, THIS ISN'T JUST THE GARLAND WAY.
THIS IS WHAT WE DO NATIONWIDE.
TRAIN PEOPLE, SIRENS, GO OFF, TAKE SHELTER, LOOK, LOOK FOR YOUR WEATHER SOURCES.
THE KEY IS, AS LONG AS IT'S NOT, I NEED TO KNOW RIGHT NOW, UH, YOU KNOW, WHETHER IT'S 10 OR 15 MINUTES AFTER SOMETIMES 20.
SOMETIMES IT'S, WE'RE FIGURING OUT WHAT WE HAVE.
BUT CLEARLY, AND WE ACTUALLY TALKED ABOUT THIS LAST NIGHT, WHEN WE ACTIVATE SIRENS, WE NEED TO GET INFORMATION OUT AS QUICKLY AS WE CAN.
BUT WE CAN STILL, AND WE PROBABLY CAN DO A LITTLE BETTER THAN 30 MINUTES, BUT EVEN IF IT'S 10 OR 15 MINUTES AFTERWARDS.
SOMETIMES THAT'S, THAT'S NOT ENOUGH.
BUT, BUT AGAIN, I THINK IT'S AN EDUCATION PROCESS, A TRAINING PROCESS FOR THE PUBLIC.
FIRST THING, FIRST SIRENS TAKE SHELTER.
WE AND OTHERS WILL BE FOLLOWING UP WITH THAT.
CHECK ALL YOUR WEATHER SOURCES.
'CAUSE ONE OF THE THINGS WE WERE DOING NATIONAL WEATHER SERVICES SERVICES DOING AT EMERGENCY MANAGEMENT IS TRACKING IT ALL NIGHT LONG.
UH, I'M DOING THE SAME KIND OF THING.
WE'RE WATCHING THE STORMS, WE'RE WATCHING THE WEATHER COME THROUGH, WE'RE WATCHING, YOU KNOW, WE'RE WATCHING THEM FOR A WHILE.
IS IT GONNA HIT US? IS IT GONNA HIT MESQUITE? IS IT GONNA HIT WHATEVER CITY IT'S GONNA HIT? THAT KIND OF THING.
SO WEATHER'S A LITTLE HARDER 'CAUSE IT MOVES SO FAST WHEN, ESPECIALLY WHEN IT'S THE STORMS. MM-HMM.
IT'S JUST THE EVERBRIDGE WE LEARNED DURING THE PANDEMIC AS WE LOAD THAT UP AND WE WOULD HAVE TO NOTIFY PEOPLE.
IT WOULD TAKE HOURS AND HOURS AND HOURS TO GO THROUGH ALL THAT TO NOTIFY EVERYBODY THAT WAS IN THE SYSTEM.
A LOT OF IT WAS MASS VACCINATION EVENTS AND OTHER THINGS, BUT WE USED THAT SYSTEM AND, AND THAT WE HAD TIME, BUT SOMETIMES WE WERE RUNNING INTO ISSUES WHERE WE WOULD START IT AND WE'D START IT IN THE AFTERNOON AND IT'S STILL GOING AT TWO OR THREE IN THE MORNING.
UM, AND THEN WE GOT SOME ANGRY PHONE CALLS,
HAVING SAID ALL THAT, WE WILL GO BACK AND LOOK AND TAKE A LOOK AT WHAT CAN WE DO WITH THIS KIND OF PROCESS AND, AND TIMELY NOTIFICATIONS ONCE WE KNOW INFORMATION AND WHAT THAT WOULD LOOK LIKE.
BUT WE HAVE TO WORK ON THE LOGISTICS OF, IT TAKES A DIFFERENT PERSON TO DO EACH OF THE DIFFERENT THINGS THAT THEY HAVE TO DO.
AND WE HAVE TO FIGURE OUT WHAT THAT LOOKS LIKE AND THEN HOW LONG THE SYSTEM TAKES TO INFORM FOLKS.
AND THEN WE STILL PROBABLY CAN DO THINGS.
AND I'VE ALREADY ALREADY HAD A CONVERSATION WITH TIFFANY VINO AND HER TEAM ABOUT HOW CAN THIS GO FASTER.
BUT IT'S JUST, IT WON'T, AND I, AND I GET IT, I TOO WAS WANTING, EVERYBODY ELSE WAS ASKING ME THE SAME THING.
WHAT'S GOING ON? SIRENS ARE GOING OFF.
AND ACTUALLY, UH, AND AGAIN, SOMETIMES IT'S SIRENS IN OTHER CITIES, SAXY DID GET HAIL.
I KNOW PEOPLE IN SAXY, THEY GOT HAIL, RELET GOT HAIL, MESQUITE, GOT HAIL.
I HAVEN'T YET FOUND SOMEBODY, WE MIGHT HAVE HAD SOMEBODY RIGHT ON THE EDGE OF GARLAND THAT GOT IT, BUT IT WAS TRACKING OUR DIRECTION.
BUT IF WE PUT OFF THE SIRENS, WE NEED TO LET FOLKS KNOW AS BEST WE CAN, WHAT'S GOING ON.
SO I WILL SAY FOX FOUR, I DID SEE POSTED THAT OUR SIRENS WENT OFF FOR HILL.
UM, I DIDN'T SEE IT UNTIL TODAY, BUT THAT'S, I MEAN, I'M THAT PERSON.
SO, UH, I, IF I HAD TO GO INSIDE AND FIND LIKE THE WEATHER CHAIN, I WOULD BE SCREWED.
I DON'T EVEN KNOW WHERE THE REMOTES ARE.
SO THEY, IT'S ONE OF THOSE, YOU KNOW, UM, SO I GET ON FACEBOOK AND I LOOK FOR LIKE THE FOX WEATHER IS WHAT I USUALLY GO TO.
'CAUSE I, I LIKE EVAN ANDREWS 'CAUSE OF MY FAVORITE, BUT, UM, SO, BUT A LOT OF THEM WEREN'T EVEN TALKING ABOUT IT LAST NIGHT.
IT WAS LIKE, WHAT IS GOING ON? SO I THINK THAT THAT WAS, THAT HAPPENS A LOT, WHICH ISN'T, YOU KNOW, IT'S NO FAULT OF ANYONE'S, YOU KNOW, HERE, BUT WE DON'T HAVE CONTROL OVER WHAT THEY REPORT AND WHAT THEY DON'T REPORT.
BUT, UM, I MEAN, THIS IS 2024 AND WE STILL HAVE PEOPLE THAT THINK THAT THE SIRENS ONLY GO OFF FOR TORNADOES.
SO, AND I, AND THAT THEY GO OFF EVERY WEDNESDAY AT 12 OR THE FIRST WEDNESDAY OF EVERY MONTH AT 12.
LIKE, I DON'T KNOW WHERE THESE PEOPLE HAVE LIVED THEIR WHOLE LIVES, BUT IT, IT'S LITERALLY A THING.
UM, SO I, I UNDERSTAND LIKE WE WILL NEVER BE ABLE TO EDUCATE EVERYONE AND MAKE THEM, UH, RETAIN THAT INFORMATION.
UM, BUT I DO FEEL LIKE IF WE'RE GONNA ACTIVATE ALL OF THE SIRENS, WE SHOULD PROBABLY SEND OUT LIKE THE NOTIFICATION TO EVERYONE JUST SO THAT WAY IN THE EVENT.
LIKE I DON'T, I, I DON'T KNOW WHAT SIRENS I WAS HEARING, TO BE COMPLETELY HONEST.
I DON'T EVEN KNOW WHERE THE CLOSEST SIREN TO MY HOUSE IS.
UM, AND SO, BUT I, I DON'T THINK THAT DALLAS, DALLAS WOULD BE THE CLOSEST CITY TO ME.
AND I DON'T THINK THAT THEY WOULD'VE HAD ANY GOING OFF.
[01:00:01]
DON'T THINK THAT I WOULD'VE BEEN ABLE TO HEAR THEM, BUT YOU NEVER KNOW.UM, SO IF I THINK IF, IF YOU CAN HEAR THEM, WE PROBABLY SHOULD JUST SEND THEM OUT IF THAT MAKES, IF THAT MAKES SENSE.
OURS WOULD PROBABLY BE TIED TO, IF WE SET THEM OFF AND I KNOW THAT'LL BE, IT COULD BE SA ROULETTE, RICHARDSON, DALLAS, SOMEONE ELSE TRACKING ANY OF THAT.
IF IT'S TRACKING EVEN LIKE IN THIS CASE IT WAS TRACKING FOR US, EVEN THOUGH I THINK THE HAIL MUST HAVE STOPPED BEFORE IT GOT TO US.
UH, BUT IF WE SET OUR SIRENS OFF, WE CAN SEND OUT SOME KIND OF NOTIFICATION AND, AND WHEN WE HAVE THAT CASE, WE'LL DO THE BEST WE CAN TO GET IT OUT.
AND WE'RE GONNA DO AS TIMELY AS WE CAN, YOU KNOW, SOCIAL MEDIA TO TRY TO GET IT OUT AS WELL TOO.
UH, WE JUST WANT TO HIT THE JOINT.
WE WANT, WE WANT FOLKS TO LOOK FOR THAT WEATHER AND, AND YEAH, I'LL TURN ON THE WEATHER CHANNELS TO SEE, YOU KNOW, WHATEVER CHANNEL EIGHT OR CHANNEL FOUR OR WHATEVER TO LOOK FOR THAT.
BUT I ALSO GO, AND WHAT I'VE, I'VE STARTED DOING IS WITH THAT WHATEVER APP AND PULL UP THE RADAR.
AND THEN WHEN YOU LOOKED AT IT, 'CAUSE WHEN I FIRST GOT CALLED, UH, AND, AND OUR EMERGENCY MANAGEMENT TEAM'S, THE FIRST ONE THAT SAID, HEY, IT'S TRACKING FORCE CAM RIGHT AT US.
WE'RE, WE'RE TURNING ON THE SIRENS.
I PULLED THAT ON AND EVEN I WAS SURPRISED THAT, I MEAN IT WAS LIKE SOLID RED AND IT WAS TRACKING RIGHT THROUGH MESQUITE TOWARD THE, TOWARD THE CORNER OF OUR CITY.
SO WE WILL GO BACK AND LOOK AT HOW CAN WE TWEAK THE PROCESS? HOW CAN WE IMPROVE AS TIMELY AS WE CAN, UH, WITH, IF IT'S, IF WE'RE GONNA ACTIVATE THE SIREN, SOCIAL MEDIA GETTING SOMETHING OUT, WE'LL LOOK AT THE EVERBRIDGE.
WE'VE JUST GOT TO LOOK AT AND IT MAKES SENSE TO DO EVERYBODY.
UH, WE'VE GOTTA LOOK AT PHONE CALLS.
JUST TAKE THE SYSTEM SO MUCH LONGER.
EMAILS TAKE A LITTLE WHILE WHEN YOU'RE DOING, EVEN IF THERE'S 180,000 PHONE NUMBERS IN THERE, IT, THEY'RE, THEY'RE NOT ALL IMMEDIATE.
SO, BUT WE CAN LOOK AT DOING THAT AND WHAT THAT'S LOOKED LIKE AND MAYBE WHAT'S THE BEST WAY TO DO THAT.
AND UH, UH, WE'LL TAKE A LOOK AT THAT.
YOU WANNA REPORT BACK IN LIKE SIX MONTHS? SIX MONTHS?
WE'LL, WE'LL GET BACK PROBABLY EVEN BY NEXT MEETING.
GIVE US, GIVE US TWO MORE BIG WEATHER EVENTS AND LET'S SEE WHAT, NO, NO MORE WEATHER, NO MORE WEATHER EVENTS ALLOWED.
UM, AND, AND WE WILL, WE'LL LOOK AT IT.
I'VE, I'VE LOOKED AT THIS A LOT OF TIMES AND THE ONE THING I'M GONNA CAUTION YOU ON, OF COURSE IF YOU TELL US TO DO IT, WE'LL DO IT.
BUT IF WE'RE GONNA DO THE WHOLE CITY, WE DO NOT NEED TO DO PHONE CALLS.
WE NEED TO DO TEXT AND EMAIL ON, I, I ACTUALLY AGREE WITH YOU.
UM, I'VE, IF THE PHONE CALLS ARE TAKING UP TO EIGHT HOURS TO GET FULLY, UM, DONE, UM, IT'S NOT EFFECTIVE.
SO, UM, I WOULD DEFINITELY, AND THAT'S KIND OF WHY I WANTED TO SEE LIKE WHO, WHO'S, WHO'S USING EMAIL, WHO'S USING TEXT, WHO'S USING PHONE? BECAUSE I WOULDN'T EVEN WORRY ABOUT EMAILS.
LIKE WHO CHECKS THEIR EMAILS LIKE ON A RAPID BASIS, LIKE YOU TOOK YOUR TEXT MESSAGES.
THERE'S A LOT OF PEOPLE ACTUALLY, BUT REALLY Y'ALL ARE ALL WEIRD.
BUT, UM, Y'ALL LIVE IN EMAIL THOUGH,
THE PROBLEM IS THE INFRASTRUCTURE IT'S GOING INTO MM-HMM.
AND SO THE SYSTEM WILL SEND OUT THE CALL, IT MAY GO OUT FIVE MINUTES AFTER THE WARNING SENT.
THE PROBLEM IS THE INFRASTRUCTURE, IT GETS STUCK.
AND THEN THAT'S WHY THERE'S A DELAY.
SO ON OUR SIDE IT WON'T EVEN LOOK LIKE A DELAY SOMETIMES.
AND THEN YOU GET THE MAD PEOPLE CALLING.
SO IF WE CAN LOOK AT, YOU KNOW, AND WE WILL LOOK AT EMAIL AND TEXT, UM, AND THEN I CAN, I CAN GIVE YOU THE NUMBERS.
I MEAN, I DON'T KNOW IF WHAT THE PROCESS IS, BUT I WE DON'T HAVE TO WAIT FOR THE NEXT MEETING FOR ME TO GIVE YOU THE NUMBERS.
OR WE, EITHER WAY WE CAN DO THAT AND WE CAN LET YOU KNOW ON HOW MANY HAVE SIGNED UP.
BUT IT'S JUST OF THE 180,000 NUMBERS OR WHATEVER IT IS IN THERE, WE DON'T KNOW WHICH ONES ARE GOOD OR VALID OR BAD OR THEY'RE STILL THERE OR NOT.
I MEAN, WE KNOW WHAT'S IN THE WHOLE SYSTEM, UH, BUT IT'S HARD FOR US TO TELL HOW MUCH IS OUTDATED, HOW MUCH IS CURRENT, WHO'S MOVED, WHO'S WHERE, WHAT NUMBER'S BAD, THAT KIND OF THING.
BUT, BUT WE CAN PULL HOW MANY HAVE SIGNED UP.
UM, WELL YOU DID MENTION THAT, THAT YOU GET A, A READ RECEIPT FOR SOME OF THOSE, RIGHT? YOU DO, BUT YOU CANNOT DEPEND ON IT.
SO AN EMAIL, IF IT HITS THE INFRASTRUCTURE OF WHATEVER SYSTEM IT IS, IT IT YOU, IT'S IMPOSSIBLE TO KNOW WHETHER YOU CLICKED IT OR, AND READ IT OR IF THE SYSTEM JUST ACCEPTED IT.
THE ONLY DIFFERENCE TO THAT IS IF YOU DO A CONFIRMATION AND WE CAN'T DO CONFIRMATIONS ON WHETHER, SO IT'S, IT'S ALMOST NOT MEANINGFUL IN THAT RE REGARD BECAUSE IT MAY STILL NOT BE A GOOD EMAIL.
LIKE IT'S NOT GONNA TELL ME FOR SURE SENT OUT, BUT IT'S NOT CONFIRMED THAT THEY READ IT.
SO IS THERE AN OPPORTUNITY TO DO A NON-EMERGENCY TEST OF THE SYSTEM TO SEND OUT A CONFIRMATION?
[01:05:01]
LIKE IS THIS STILL ACTIVE? DO YOU WANT WE CONTINUE TO RECEIVE THINGS ON THIS? WE USUALLY DO IT ONCE A YEAR.AND IF WE'VE DONE A LOT OF ACTIVATIONS, WE WON'T DO IT BECAUSE, YOU KNOW, WE CAN LOOK AND LIKE I SAID, WE WORK WITH EVERBRIDGE TO HELP US CLEAR OUT THE ONES THAT HAVE A LOT OF KICKBACKS.
UM, WE DON'T KICK, LIKE, WE DON'T DELETE 'EM EVERY TIME WE GET A KICKBACK.
'CAUSE SOMETIMES IT'S JUST LEGITIMATE, THE INFRASTRUCTURE FAILED.
BUT WE WORK WITH EVERBRIDGE TO LOOK AT REPORTS FOR, YOU KNOW, THE YEAR AND THEY'LL TELL US, HEY, HERE'S SOME THAT LOOK LIKE THEY'RE NOT GOOD NUMBERS.
WE ESPECIALLY HAD THAT TROUBLE WHEN WE FIRST TRANSITIONED FROM CODE RED TO THE NEW SYSTEM BECAUSE THERE WAS A LOT OF REALLY OLD INFORMATION IN THERE.
AND SO IT TOOK ABOUT TWO YEARS TO REALLY CLEAN MOST OF THAT UP.
AND WE ARE STILL DOING SOME OF THAT.
SO WE DO IT ABOUT ONCE A YEAR.
UM, BUT LIKE I SAID, IF WE'VE DONE ENOUGH ACTIVATIONS, WE USUALLY JUST HAVE THEM INSTEAD OF DOING A TEST OUT TO EVERYBODY, WE USUALLY, WE USUALLY JUST WORK WITH THE VENDOR TO HAVE THEM LOOK FOR MISTAKES OR PROBLEMS WITH THE, THE DATA.
AND THEN WE, WE WILL DELETE IT OUT.
UM, WE, WE HAVE DONE IS A LOT OF TIMES WE'LL PAIR IT WITH THE WATER BILL MAILERS AND YOU KNOW, THEN WE'LL SEND OUT SOMETHING SAYING, HEY, YOU KNOW, WILL YOU JUST CONFIRM THAT THIS IS YOUR GOOD INFORMATION? SO WE'VE DONE IT BOTH WAYS AND I THINK IT WORKS REGARDLESS.
CAN YOU, UM, STICK A STACK OF THE GOOD OLD WRITTEN FORMS IN EVERYONE'S MAILBOX SO THAT UM, WE'VE GOT QUITE A FEW, UH, TOWN HALLS COMING UP.
AND, UM, WE TRY TO TAKE THE ONES AND I'LL MAKE SURE THAT WE PUT ONES IN THERE THAT HAVE THE QR CODE BECAUSE IF THEY HAVE 'EM, THAT'S REALLY THE EASIEST WAY TO DO IT.
NOT FOR EVERYBODY THAT DOESN'T WANNA USE TECHNOLOGY, BUT FOR THOSE, THOSE ARE THE MANUAL FORMS AND THEN WE WILL JUST MANUALLY ENTER THEM.
BUT FOR THE OTHERS THAT SOMEONE THAT DOES USE THEIR PHONE A LOT, THAT QR CODE'S THE FASTEST WAY.
ALRIGHT, UM, NOW WE ARE TO ITEM FOUR, WHICH IS ADJOURN AND IT IS 6 0 7.