Dec 15, 2025 Work Session

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MONDAY, DECEMBER 15TH, 2025 MEETING, A WORK SESSION OF THE GARLAND CITY COUNCIL. OUR FIRST ITEM ON OUR AGENDA IS PUBLIC COMMENTS ON WORK SESSION ITEMS. MADAM SECRETARY, DO WE HAVE ANY

[ CONSIDER THE CONSENT AGENDA]

[1. City Council Annual Travel Report]

[3. Workers' Compensation Cash Flow Plan Claim Reimbursement]

[4. Office of the City Marshal Reporting Structure]

[2. MD Pathways Program Update]

TO. DOCTOR. IF YOU DON'T MIND I'LL OPEN THIS UP HERE. ON THE SLIDE. MR. MAYOR, WE APPRECIATE THE OPPORTUNITY TO PROVIDE THE UPDATE REGARDING MD PATHWAYS TODAY. I KNOW THERE'S BEEN SEVERAL QUESTIONS, AND WE WANT TO TAKE THAT OPPORTUNITY TO ADDRESS ANY QUESTIONS AND MAKE SURE THAT WE HAVE THE ANSWERS FOR YOU THAT THAT YOU NEED. SO GOING OVER THE THE PRESENTATION TODAY, THERE IS GOING TO BE A DISCUSSION ABOUT THE PUBLIC OUTREACH THAT HAS TAKEN PLACE FROM THE MD PATHWAYS TEAM TO THE COMMUNITY. THAT WAS A FOLLOW UP ITEM THAT WAS REQUESTED, ESPECIALLY THE OUTREACH TOWARDS THE SENIOR COMMUNITY. AND THEY'LL COVER WHAT THEY'RE DOING NOT ONLY FOR THE CITY AS A WHOLE, BUT ALSO FOR GETTING OUTREACH OUT TO THE TO THE SENIOR COMMUNITY. BEYOND THAT, THERE'S GOING TO BE A DISCUSSION ABOUT THEIR COMMUNITY LIAISON PROGRAM AS WELL. AND THEN THERE WERE OTHER QUESTIONS THAT CAME FOLLOWING FROM COUNCIL REGARDING CYBERSECURITY ASSOCIATED WITH THE PROGRAM, AS WELL AS A REQUESTED UPDATE ON THE OS SOFTWARE. AND SO WE'VE GOT A TEAM FROM THE CITY THAT CAN HELP US WITH THAT. WE'VE GOT OUR PR TEAM. YOU CAN SEE OUR CUSTOMER SERVICE AND IT TEAM HERE WITH US. THAT'LL HELP US ANSWER THESE QUESTIONS. BUT TO BEGIN, I'LL START OVER OR START WITH HAVE BRIAN DAVIS AND DOCTOR DIRK BEGIN THEIR PRESENTATION RELATED TO THE COMMUNITY OUTREACH. AND MR. MAYOR, IT LOOKS LIKE WE HAD A PUBLIC COMMENT CARD. JUST COME IN THIS TO THE CITY SECRETARY, IF YOU WOULD PLEASE. WELL, ACTUALLY WE DON'T ACTUALLY ALLOW PUBLIC COMMENTS AFTER THE MEETING IS STARTED. SO IF THAT CAME IN AFTER THE MEETING STARTED, THEN WE WON'T ALLOW IT. ALL RIGHT COUNCIL, THANK YOU SO MUCH FOR HAVING US BACK. WE'RE EXCITED TO HAVE AN UPDATE ON HOW THINGS ARE GOING WITH THE PROGRAM. BEFORE WE START, I JUST KIND OF WANTED TO DO A REMINDER OF OF, I THINK WHY COUNCIL MAY HAVE SET OUT ON THIS JOURNEY. I KNOW FOR THE LAST EIGHT YEARS, IN THE ABSENCE OF A HOSPITAL SYSTEM AND BAYLOR GARLAND CLOSING, WHICH I WAS ON STAFF OF, CAME AT A HUGE COST TO THE RESIDENTS OF THE CITY OF GARLAND. AND I KNOW IT'S COUNCIL'S GOAL ULTIMATELY TO HAVE A HOSPITAL BACK IN THIS COMMUNITY. AND I SEE OUR PROCESS, OUR PROGRAM AS PLAYING A ROLE IN THAT, GETTING THE HOSPITAL BACK. AND WHEN A HOSPITAL EVALUATES A COMMUNITY, THEY WANT TO KNOW WHAT THE EXISTING HEALTH INFRASTRUCTURE IS OF THAT COMMUNITY, THAT PATIENTS ARE GETTING THE RIGHT CARE IN THE RIGHT SETTING. AND I THINK ONE OF THE ISSUES THAT KIND OF CAUSED BAYLOR TO HAVE TO WITHDRAW IS THAT PATIENTS WEREN'T ALWAYS GETTING THE RIGHT CARE IN THE RIGHT SETTING IN THE CITY OF GARLAND. AND WHAT HAPPENED IS BECAUSE THERE WAS A LACK OF ACCESS TO EASY FIRST LINE CARE IN THE COMMUNITY, A LOT OF RESIDENTS WERE UTILIZING THE HOSPITAL AND THE HOSPITAL SYSTEM IN THE ER. IS THAT FIRST LINE CARE? WHAT OUR PROGRAM OFFERS IS AN ALTERNATIVE, AN EASY WAY TO GET ACCESS TO THAT CARE. BY BY SEEING A DOCTOR PRIOR TO HITTING THE THE DOORS OF THE ER, IF YOU GET THE RIGHT CARE IN THE RIGHT SETTING AT THE RIGHT TIME, THAT'S THAT'S IDEAL. AND WHAT WAS HAPPENING IN GARLAND IS PEOPLE WERE WAITING TOO LONG TO ADDRESS COMMON MEDICAL ISSUES, CHRONIC DISEASE PROBLEMS, MEDICATION REFILLS THAT COULD EASILY BE TAKEN CARE OF THROUGH A SYSTEM LIKE OURS.

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IN THAT CASE, I THINK ANOTHER EXAMPLE THAT REALLY STRUCK ME WAS WE RECENTLY TOOK CARE OF A PATIENT. HE WAS IN HIS 50S, IS IN HIS 50S AND HAS INSURANCE, HAS A $5,000 DEDUCTIBLE, HAS BEEN HAVING CHEST PAIN FOR WHICH HIS WIFE HAS BEEN URGING HIM TO GO SEE A DOCTOR. HE KNEW HE COULDN'T AFFORD THE $5,000 COPAY, SO IT AVOIDED IT AND ENGAGED WITH US. HE PROMISED HIS WIFE, LISTEN, THERE'S THIS NEW SERVICE. I'LL TRY IT. AND IF THE DOCTOR SAYS I NEED TO GO SOMEWHERE, I'LL GO SOMEWHERE. AND. AND OUR PROVIDERS DID AN EVALUATION AS MEDICAL HISTORY, HIS CURRENT MEDICAL CONDITION AND HIS SYMPTOMS, WHICH WERE ALL REALLY CONCERNING FOR FOR ACUTE CARDIAC DISEASE, WE WERE ABLE TO CONNECT HIM WITH A DOCTOR THAT WAS ABLE TO GET THE PROPER TESTING DONE AND IDENTIFY THAT THERE WAS SIGNIFICANT CARDIAC DISEASE THAT HE WAS ABLE TO GET ADDRESSED BEFORE IT BECAME A HEART ATTACK. AND HE TOLD US, HAD I NOT HAD ACCESS TO THIS SERVICE, I WOULDN'T HAVE DONE IT. I DIDN'T WANT TO GO HAVE TO PAY $5,000 ON MY DEDUCTIBLE. SO THOSE ARE JUST A COUPLE EXAMPLES IN THE LAST MONTH THAT WE'VE SEEN IN THE CITY. AND I THINK COUNCIL AND THE COMMUNITY IS ON THE RIGHT TRACK TO REGAINING A HOSPITAL. THIS IS LAYING THE GROUNDWORK. THE HEALTH INFRASTRUCTURE, LIKE WE TALKED ABOUT, TO GET THE RIGHT CARE AND THE RIGHT SETTING AND CREATING THAT INFRASTRUCTURE THAT'S ULTIMATELY GOING TO DRAW A HOSPITAL. I'D LIKE TO HAND IT OVER TO BRIAN AND TALK A LITTLE BIT ABOUT KIND OF WHAT EFFORTS WE'VE DONE IN THE COMMUNITY TO CREATE THAT ENGAGEMENT. IT'S GREAT TO SEE EVERYBODY. THANK YOU FOR HAVING US. I WAS HERE AT CITY HALL EARLIER TODAY, AND I MET THE GRINCH AND SANTA CLAUS, SO THAT WAS WONDERFUL. WE'RE JUST THRILLED TO BE HERE.

WE'RE GETTING CLOSER TO TO THIS, GOING TO EVERYONE IN GARLAND. I JUST WANT TO REMIND EVERYONE, AND I THINK A COMMON MISCONCEPTION IS THAT WE'RE TELEMEDICINE. AND I WANT TO ARGUE THAT JUST FOR A SECOND, AS WE'RE GOING THROUGH THIS PRESENTATION, BECAUSE WE'RE REALLY TELEMEDICINE MEANS INSURANCE, TELEMEDICINE MEANS COPAYS. TELEMEDICINE MEANS WAITING TO SEE A DOCTOR BY VIDEO. TELEMEDICINE MEANS DEDUCTIBLES, TELEMEDICINE MEANS INSURANCE. AND IF YOU LOSE YOUR JOB, THEN YOU DON'T HAVE THAT ANYMORE, RIGHT? AND THEN THERE'S WHAT WE DO, WHICH I THINK CONCIERGE MEDICINE IS A CLOSER DEFINITION TO THAT. WE ARE INSTANT ACCESS FROM 7 A.M. TO 10 P.M. WE ARE NO CO-PAY. WE ARE NO DEDUCTIBLE. WE ARE NO INSURANCE. WE ARE PHONE, VIDEO AND TEXT. IT ALL STARTS WITH THE TEXT. AND WE ALL KNOW THAT.

AND I THINK THAT'S A REALLY IMPORTANT DISTINCTION TO MAKE, BECAUSE SO MANY TIMES PEOPLE WOULD JUST WANT TO SAY, I'M I HAVE A SUSPICIOUS MOLE, OR LIKE THE TWO EXAMPLES THAT THE DOCTOR JUST GAVE AND AND THAHATS WHAT WE DO. SO WE'RE WE'RE THE PROCLAIM INFRASTRUCTURES, WHAT WE'RE BUILDING. AND WE AND WE'VE HAD A CITY MANAGER IN THE CHICAGOLAND AREA SAY THAT WHAT WE'RE DOING IS LITERALLY LIKE THE NEXT 911. I MEAN, THERE WAS NINE ONE, ONE THAT DIDN'T EXIST.

AND PEOPLE WERE LIKE, WAIT A MINUTE, I CAN CALL A NUMBER AND GET EMERGENCY SERVICES. NOW YOU CAN TEXT NUMBER AND GET MEDICAL SERVICES. AND GARLAND IS DOING THAT FOR THEIR RESIDENTS. SO WE'RE VERY APPRECIATIVE. I AM NOW GOING TO BE THE VANNA WHITE AND DRIVE THIS PRESENTATION FOR

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THEY ACTUALLY PUT US IN TOUCH WITH THE SENIOR CENTER. SO WE MET AND I AND AGAIN, I'LL SPEAK.

I'M GIVING THE UPDATE, BUT A LOT OF WORK HAS BEEN DONE ALONGSIDE MATT AS WELL. SO THE TABLE I THOUGHT I'D LIKE TO. YEAH. ONE OF THE THINGS THAT WE RECENTLY DID, AND WE'RE GOING TO BE DOING IN A REGULAR CADENCE IS HOSTING BINGO NIGHT. YOU KNOW, WE SPONSORED A HANDFUL OF PRIZES. WE SHOWED UP WITH, YOU KNOW, BREAKFAST ITEMS. AND TO OUR SURPRISE, I THOUGHT IT WAS GOING TO BE, I DON'T KNOW, 50 SENIORS. IT WAS IT WAS AT LEAST 150 SENIORS. IT WAS QUITE THE CROWD. AND BOY, DO THEY TAKE THEIR BINGO SERIOUSLY. SO MATT WAS THE OFFICIAL CALLER.

HE DID A GREAT JOB, BUT HE DID A COUPLE. HE DID GET A COUPLE COMPLAINTS ABOUT NOT GOING FAST ENOUGH. SO HE'LL DO BETTER NEXT TIME, YOU KNOW, IF YOU HEAR ANY COMPLAINTS. BUT THAT IS ONE OF THE GREAT THINGS WE WERE ABLE TO HAND OUT A LOT OF CARDS, A LOT OF INDIVIDUALS REGISTERED RIGHT THERE ON THE SPOT. THEY DIDN'T NEED THE SERVICES RIGHT THERE AND THEN, BUT THEY THOUGHT IT WAS A GREAT SERVICE. AND WE ALSO HAD A COUPLE PEOPLE WHO OPTED OUT RIGHT THERE AND THEN. SO A COUPLE OF THEM HAD HAD ALREADY HEARD ABOUT IT, HAD ALREADY OPTED OUT, BUT IT WAS JUST KIND OF ANOTHER WAY FOR US TO BE IN FRONT OF THEM AND GIVE THEM THAT INFORMATION. THAT'S GOING TO BE PERIODIC. SO WE'RE GOING TO HAVE MORE BINGO NIGHTS AS WE MOVE FORWARD. AND WE'VE ALSO REACHED OUT TO MEALS ON WHEELS. WE'RE TRYING TO FIGURE OUT SORT OF THE LOGISTICS OF THEIR COUNTYWIDE, BUT WE'RE TRYING TO FIGURE OUT THE LOGISTICS OF TAILORING AND MAKING SURE THAT THE INFORMATION IS GETTING OUT TO GARDEN. SPECIFIC MEALS ON WHEELS RECIPIENTS. IF STAFF IS ABLE TO GET US SORT OF A A LIST OF ADDRESSES OF, OF SENIOR RESIDENTS THAT WE DO ACTUALLY FOR HANGERS SO THAT. AND HE HE LIKES TO GET AHEAD OF STUFF, YOU KNOW. BUT BUT THAT IS PRECISELY RIGHT. YOU KNOW, ON TOP OF SORT OF HAVING LARGE EVENTS. WE'VE BEEN GOING DOOR TO DOOR. WE HAVE A HANDFUL OF FLIERS THAT HAVE REALLY GOOD INFORMATION, INCLUDING HOW TO OPT OUT. YOU KNOW, WHAT DOES THE SERVICE OFFER? WHAT DO WE TYPICALLY TREAT? BUT IN THE EVENT THAT WE CAN'T MAKE, YOU KNOW, PERSONAL CONTACT, WE HAVE SOME DOOR HANGERS THAT HAVE BEEN VERY EFFICIENT. IT TAKES THEM RIGHT TO ALL THE INFORMATION, THE LANDING PAGE. SO WE'VE BEEN LEAVING THOSE BEHIND. AND I JUST WANT TO SAY THIS, THIS SLOGAN, GARLAND'S GOT YOUR BACK ACTUALLY CAME FROM ONE OF OUR PATIENTS. WE WERE HANDING THIS OUT TO. THEY THEY WERE SO EXCITED THAT THIS WAS OFFERED. THEY HADN'T HEARD ABOUT IT YET, AND THEY HAD LOST THEIR INSURANCE. AND SO THEY'RE LIKE, OH MY GOODNESS, MY CITY'S GOT MY BACK. AND SO WE'RE LIKE, HEY, THIS IS A GREAT SLOGAN. GARLAND'S GOT YOUR BACK. SO WE STARTED PUTTING THAT ON SOME OF THE FLIERS AND OUR INFORMATIONAL SESSION. I JUST FINALLY SAID. SECONDLY, IT'S THE UTILITY BILL INSERT WHICH HAVE STARTED GOING OUT. YOU KNOW, WE UNDERSTAND THAT NOT EVERYBODY RECEIVES A BILL INSERT, BUT IT DOES TARGET A GOOD MAJORITY OF THE POPULATION. AND EVEN THEN NOT EVERYBODY MAY HAVE ACCESS TO IT. SO THIS IS JUST ANOTHER TOUCH POIOINT THAT WE'RE TRYING TO GET IN FRONT OF INDIVIDUALS, THAT THEY HAVE THE INFORMATION, AS WELL AS SORT OF A QR CODE THAT THEY CAN SCAN AND, AND GET EITHER MORE INFORMATION OR HAS THE CONTACT INFORMATION FOR THEM TO REACH OUT. IF WE CAN ANSWER ANY ADDITIONAL QUESTIONS. AND ALSO, THE CITY PRESS JUST DOESN'T HAVE IT. YEAH. AND THEN TO GIVE YOU AN IDEA OF OF THAT UTILITY BILL INSERT, THIS IS THE THE TOP PORTION OF IT KIND OF JUST HAS THE BASICS. AND THEN IF YOU GO TO THE NEXT SLIDE, THERE'S ALSO SORT OF THE MOST COMMON Q&A QUESTIONS THAT ARE IN OUR LANDING PAGE. BUT THEN WE'VE ALSO INCLUDED THEM WITH THE UTILITY BILL INSERT. WE'VE WORKED REALLY CLOSELY WITH WITH PHIL AND TIFFANY TO MAKE SURE ALL THE INFORMATION THAT, YOU KNOW, THEY'VE SEEN, SOMETIMES THEY GET ASKED SOME ADDITIONAL QUESTIONS THAT WE MIGHT NOT BE ASKED. WE'VE WE'VE BEEN WORKING REALLY CLOSELY TO MAKE SURE THAT THAT'S ALL FULLY UPDATED. AND WE'VE DONE A COUPLE UPDATES TO OUR FAQ QUESTIONS. WE'VE

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SHE'S HIRED A HANDFUL OF VOLUNTEERS AND INDIVIDUALS WHO SHE'S WORKING CLOSELY WITH IN ORDER TO GO DOOR TO DOOR, LEAVE THOSE HANGERS, GIVE THAT INFORMATION, BUT ALSO HOST THOSE IN-PERSON EVENTS FOR PEOPLE TO COME UP TO HER AND ASK ANY QUESTIONS. WE RECENTLY DID A INFORMATIONAL SESSION AT THE SOUTH GARLAND LIBRARY A COUPLE OF DAYS AGO, AND SO WE WERE ABLE TO HAVE JUST SOME PRICES DRIVE SOME SOME ENGAGEMENT. ONE OF THE THINGS I'LL MENTION IS THAT TOWARDS THE END, THERE WAS AN INDIVIDUAL WHO WAS AT THE LIBRARY TO GET COPIES OF SOME PAPERWORORK BECAUS HE WAS TRYING TO GET ONTO HIS WIFE'S HEALTH INSURANCE. HE WAS RECENTLY LEFT WITHOUT A WORK, SO HE DIDN'T HAVE ANY WORK INSURANCE. AND HE IS HE WAS OUT OF HIS HYPERTENSION MEDICATIONS FOR THE PAST THREE WEEKS, AND IT WASN'T GOING TO BE UNTIL ANOTHER UNTIL HE GOT ONTO HIS WIFE'S HEALTH INSURANCE AND THEN GOT AN APPOINTMENT, BECAUSE AT THAT POINT THEY WERE CHARGING HIM $400 JUST FOR A PCP APPOINTMENT AND GET A REFILL FOR HIS HYPERTENSION MEDICATION. SO HE WAS AGREEABLE TO USE THE SERVICE RIGHT THERE ON THE SPOT. AND HE WAS FROM EL SALVADOR. AND HE SAID, YOU KNOW WHAT? MY COUNTRY IMPLEMENTED THIS ALMOST NATIONWIDE AND IT'S A WONDERFUL SERVICE. I'M GOING TO TELL THIS TO MY SISTER AND MY BROTHER, WHO ALL HAVE WHO DON'T HAVE ANY HEALTH INSURANCE.

SO, YOU KNOW, SLOWLY BUT SURELY, WE'RE RUNNING INTO MORE INDIVIDUALS WHO'VE HAD SOME EXPOSURE TO IT OR WHO KNOW WHO HAVE USED IT, AND THEY CAN RELAY THAT INFORMATION, BUT IT'S A COMPOUNDING EFFECT. IT SNOWBALLS ON ITSELF. BUT THAT'S JUST A WONDERFUL STORY THAT WE'RE ABLE TO DO AS WE'RE RIGHT THERE, GUIDING THEM THROUGH THE PROCESS. BUT HE WAS KIND OF ASTOUNDED HOW EASY IT WAS. SO, AS YOU KNOW, WE HAVE OUR 13 TOUCHPOINT PROGRAM AND AND A LOT OF WHAT WE HAVE DONE IS CATCHING US UP TO DATE ON THIS PROGRAM. AND OF COURSE, THIS IS ONGOING, YOU KNOW, DOING THESE AGAIN, SHARON HAS BEEN GREAT. AND THOSE DON'T KNOW HER. SHE'S PRETTY HIGH ENERGY. I GUESS EVERYBODY. SO MUNICIPAL MUNICIPAL TOUCH POINTS THAT WE HAVE OF COURSE IS THE UTILITY BILLS. THE CITY PRESS WHICH HERE A LIST OF THE DATES FOR THAT WILL ACTUALLY GO OUT TO THE COMMUNITY RESIDENTS. AND THEN OF COURSE, WE HAVE A DIGITAL ADVERTISEMENT THAT WE'RE GOING TO PUT UP AT THE FIREWHEEL TOWN CENTER. AND I THINK THAT'S GOING TO BE GREAT FOR EXPOSURES TO TO SEE IT. AND EVENTUALLY WE'D LIKE TO ADD THE OUR PHONE NUMBER. JUST WE WANT THAT PHONE NUMBER PLASTERED IN BECAUSE THAT'S, THAT'S HOW YOU ACCESS YOU CAN TEXT THAT PHONE NUMBER AND SAY ENROLL HERE. AND THEN WE CAN DO THAT. SO THAT'S ACTUALLY EVEN BETTER THAN A THAN A QR CODE. AND REALLY WE'RE OUT IN THE COMMUNITY.

WE'VE GOT WE'VE GOT A DO YOU WANT TO TALK ABOUT OUR FACEBOOK. YEAH I PARTICULARLY WANT TO TALK ABOUT THIS BECAUSE YOU KNOW IF YOU GUYS WANT TO AUTOGRAPH I'M HAPPY TO GIVE IT ONE AT A TIME. NO, BUT THIS IS UNSURPRISING TO US. I'M NOT I'M NOT I'M NOT A BIG SOCIAL MEDIA USER, BUT WE HAVE SOCIAL MEDIA CONTENT THAT'S CONSTANTLY BEING PUT OUT IN BOTH, YOU KNOW, THE MEDIA AND INTERFACES, WHICH IS INSTAGRAM, FACEBOOK. BUT FOR SOME REASON, TIKTOK KIND OF CAUGHT A LIFE OF ITS OWN. AND WE HAVE A COUPLE VIDEOS THAT ARE OVER 10,000 VIEWS. ONE OF THEM IN PARTICULAR WAS 34,000 VIEWS, ALMOST A THOUSAND LIKES, A COUPLE HUNDRED COMMENTS AND AND THE COMMENTS ARE CAN I GET MORE INFORMATION? I'D LIKE TO BE PART OF THE PILOT PROGRAM.

HOW DO I GET MORE INFORMATION? SO FUNNY ENOUGH, WE WERE AT THE THE GARLAND CHRISTMAS PARADE AND I HAD A CHRISTMAS SANTA HAT ON, AND A COUPLE OF THEM WERE LIKE, YOU LOOK FAMILIAR. LIKE, HAVE I SEEN YOU BEFORE? AND I TOOK IT OFF. I WAS LIKE, I'M THE GUY FROM TIKTOK. COME ON NOW. THEY'RE LIKE, YEAH, YOU ARE. BUT JUST ANOTHER WAY FOR US TO DRIVE ENGAGEMENT. WE KNOW WE'RE REACHING A DIFFERENT DEMOGRAPHIC THROUGH SOCIAL MEDIA, BUT YOU'D BE SURPRISED.

THERE'S A LOT OF 50 YEAR OLD LADIES WHO CONSTANTLY SEND ME A MESSAGE SAYING HOW THEY CAN ENROLL IN THE PILOT PROGRAM. SO YOU THINK IT'S THE YOUNG ONES? BUT, BOY, I TELL YOU, MIGHT.

MIGHT NOT ALWAYS BE. I WOULD THANK YOU. I WOULD JUST LIKE TO HAVE A LITTLE REMINDER FOR THE COMMUNITY THAT'S WATCHING TODAY, BECAUSE I KNOW COUNCIL KNOWS THIS, BUT SOME, SOME COMMUNITY MEMBERS HAVE ASKED THIS CAMPAIGN THAT WE'RE DOING THIS OUTREACH CAMPAIGN IS IS FULLY COVERED UNDER THE CONTRACT AT OUR COST. SO THIS IS NOT ANYTHING THAT THE CITY IS

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BUT WE FOLLOW ALL THE UTMOST STRICT STANDARDS OF HIPAA COMPLIANCE, SECURITY STANDARDS.

WE ARE HOSTED IN THE MICROSOFT AZURE CLOUD, WHICH IS UTILIZED AMONG THE FORTUNE 500 COMPANIES.

SO WE'RE HAPPY TO I HAVE A ONE PAGE KIND OF DOCUMENT SHOWING KIND OF WHAT THAT LOOKS LIKE.

AND THEN OBVIOUSLY WE HAVE A CYBERSECURITY INSURANCE POLICY, MUCH LIKE WHAT THE THE CITY WOULD CARRY FOR THEIR TECHNOLOGY, BUT JUST WANTED TO REASSURE. WE HAD A FEW QUESTIONS WITH REGARDS TO THAT. AND I'LL GET THE ONE PAGER TO COUNCIL AFTER THE MEETING TODAY.

MAYOR AND COUNCIL JUSTIN FOR CIO FOR THE CITY. AND I KNOW THERE WAS ALSO CONVERSATION AND QUESTIONS REGARDING THE CITY'S CYBER POLICY ON THIS. SO THE CITY DOES HAVE A ITS OWN CYBER INSURANCE POLICY. SO ANYTHING THAT SAFER INSTANCE HAPPENS WITH A THIRD PARTY PROVIDER, THE CITY IS ALSO COVERED. THEY HAVE THEIR INSURANCE, BUT WE ALSO HAVE OUR INSURANCE THAT WOULD COVER OUR RESPONSE, OUR SYSTEMS AND THOSE THINGS. SO THEY'RE MORE SPECIFIC QUESTIONS.

I'LL BE GLAD TO EXPAND ON THAT, BUT I DID WANT TO SHARE THAT THE CITY DOES CARRY ITS OWN CYBER CYBERSECURITY INSURANCE. I DO HAVE A QUESTION FOR YOU, MAYOR PRO TEM LUCK. I DOES THE CITY. WILL THE CITY IN ANY WAY HAVE ACCESS TO YOUR PATIENTS MEDICAL RECORDS? NO, NEVER.

THAT WILL NOT HAPPEN. THE THE ONLY THING THAT MIGHT HAPPEN OR WHAT THE STATE ALLOWS FOR CERTAIN INFECTIOUS DISEASE OUTBREAKS IN A COMMUNITY, MUCH LIKE A HEALTH DEPARTMENT WOULD REPORT ON A DE-IDENTIFIED BASIS, SUCH AS MEASLES. THE EXAMPLE THAT WE HAD RECENTLY USED, BUT NO SPECIFIC PATIENT DATA WILL EVER BE SHARED WITH THE CITY. BUT EVEN IN THE CASE OF A VIRAL OUTBREAK OF SOME KIND, YOU'RE STILL NOT SHARING PEOPLE'S NAMES AND AND ALL OF THAT, JUST MAYBE, MAYBE GENDER. AND WHAT YOU MIGHT SEE WITH THE CITY IS THAT WE'RE SEEING AN UPTICK IN FLU IN THE COMMUNITY. WE'RE SEEING AN UPTICK IN PNEUMONIA OR COVID, OR IF THERE ARE CERTAIN ITEMS, NO MATTER WHERE YOU OPERATE AND WORK AS A HOSPITAL ENTITY, THAT ARE MANDATORY REPORTING, AND WE JUST REPORT THOSE TO THE STATE, THE STATE THEN MIGHT REPORT THOSE BACK TO YOU GUYS. BUT THERE ARE MANDATORY REQUIREMENTS FOR CERTAIN THINGS AND DISEASE OUTBREAKS THAT WE WOULD REPORT TO THE STATE. BUT THAT'S THAT'S THAT'S AKIN TO ANY HOSPITAL, ANY DOCTOR'S OFFICE THAT ARE JUST MANDATORY REPORTING REQUIREMENTS. AND AND ASIDE FROM THAT, YOU DON'T SHARE PATIENTS MEDICAL RECORDS IN ANY WAY WITH ANY OTHER ENTITY. NOPE. FULLY SELF-CONTAINED. WHAT IF SOMEONE IS OPTED IN AND THEN THEY OPT OUT? IS THERE ARE THERE RECORDS SENT SOMEWHERE OR DO YOU SHARE THEM WITH WE BY LAW HAVE TO. IF YOU OPT OUT, WE STILL KEEP YOUR RECORD IN CASE YOU EVER TEXT BACK IN AND WE OCCASIONALLY HAVE THIS. HEY, I FINALLY GOT INTO THAT SPECIALIST YOU REFERRED ME TO. I NEED MY MEDICAL RECORDS AND SO WE CAN PROVIDE THOSE FOR YOU. BUT BY BY STATE LAW, WE HAVE TO KEEP

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COUNCILMEMBER BASS, THANK YOU. CAN YOU GO BACK TO THE SLIDE JUST BEFORE THE EDUCATIONAL OUTREACH? IS IT ANSWERED SOME QUESTIONS I HAD. IF I GO ONE MORE BACK, THERE WE GO. OKAY.

SO THERE'S SOME QUESTIONS I HAD WERE ANSWERED ON THIS BUT THEN SKIPPED OVER WHEN YOU PRESENTED.

SO I JUST WANTED TO IF YOU COULD JUST TALK. WELL READ THAT FIRST, FIRST PART ABOUT BEING IN THREE LANGUAGE AND WHERE WE'RE GOING TO HAVE STUFF AVAILABLE. SO IT'S A THREE FLIER IN THREE LANGUAGES ENGLISH, SPANISH, VIETNAMESE ARE BEING PLACED IN APPROXIMATELY 18 CITY FACILITIES LIBRARIES, REC CENTERS, ANIMAL SHELTERS, CITY HALL. SO YEAH, WE'VE GONE AHEAD AND PRINTED OUT THE INFORMATIONAL FLIERS AND THIS THREE DIFFERENT LANGUAGES. YOU CAN FIND THEM AT CITY HALL. YOU CAN FIND THEM AT THE UTILITY DEPARTMENT, THE REC CENTER. WE WENT TO THE DEPARTMENT OF HOUSING. AND, YOU KNOW, THEY SAID, WE CAN'T REALLY GIVE THIS OUT, BUT YOU'RE WELCOME TO LEAVE THEM HERE IN THE OFFICE.

SO ANYBODY WHO GOES TO THE DEPARTMENT OF HOUSING OR LOW INCOME HOUSING CAN FIND THOSE THERE. REC CENTERS, LIBRARIES. WE POSTED A COUPLE OF INFORMATIONAL SESSIONS AT THE LIBRARY. AND SO EVERY TIME WE GO THERE, WE LEAVE SOME ADDITIONAL STACKS WE KIND OF MAKE AROUND ONCE A WEEK JUST TO MAKE SURE THAT THEY'RE STILL SUPPLIED. AND IF THEY NEED ANY ADDITIONAL ONES, WE CAN PRINT OUT SOME MORE AND LEAVE SOME MORE. I WANT TO CONFIRM ALSO, WE'RE GOING TO HAVE THEM AT THE LOCATIONS WHERE PEOPLE COME AND PHYSICALLY PAY THEIR BILLS AS WELL. CORRECT? CORRECT. YES. SO THE UTILITY DEPARTMENT DROPS THEM OFF THERE AS WELL. YEAH, I HAD THAT QUESTION COME UP. AND SO AND I KNEW THE ANSWER TO IT. BUT I JUST WANT TO MAKE SURE THAT THE PUBLIC GETS THAT ANSWER OUT THERE. AND I APPRECIATE YOU GUYS ADDING THE VIETNAMESE ON AS WELL AS THE SPANISH LANGUAGE. AWESOME. THANK YOU MAYOR. THANK YOU SIR.

COUNCILMEMBER MOORE THANK YOU, MR. MAYOR. FIRST OF ALL, DEREK'S DOCTOR BURKE, SO GOOD TO SEE YOU AGAIN. I HAD THE OPPORTUNITY THIS PAST WEEK TO HAVE LUNCH WITH THE DOCTOR, AND WE HAD A VERY GOOD CONVERSATION. GREAT GUY. AS A MATTER OF FACT, HE'S ONE OF THOSE GUYS THAT YOU LIKE TO INVITE OVER FOR DNER AND JUST KIND OF HAVE A GREAT CONVERSATION ABOUT EVERYTHING OTHER THAN WHAT WE'RE TALKING ABOUT MAYBE HERE TONIGHT, BUT NEITHER HERE NOR THERE. I WANT TO ASK THIS QUESTION, AND I'M GOING TO DIRECT IT TO OUR STAFF AS A LICENSED, INDEPENDENT, CERTIFIED MEDEDICARE AGENT. ONE OF THE THINGS THAT I NOTE ABOUT MEDICARE IS THAT IT IS VERY HIGHLY REGULATED, REGULATED TO THE EXTENT THAT I AM NOT ABLE TO DO SUCH THINGS AS PUT FLIERS ON PEOPLE'S DOORS, I'M NOT ABLE TO SEND THEM LETTERS THAT ARE UNSOLICITED. THE MEDICARE INDUSTRY IS ONE THAT IT FEELS THAT THEY GET HARASSED AND THEY GET CALLED, AND THEY GET SO MUCH INFORMATION THROWN AT THEM SO OFTEN. AND A LOT OF THE TIME THEY ARE ABUSED OR TAKEN ADVANTAGE OF. AND I'M JUST WONDERING, WITH THE MANY DIFFERENT WAYS BY WHICH WE'RE SHOWING THAT WE ARE PROMOTING AND ADVERTISING THIS PLAN, ARE WE NOT IN OR WE ARE NOT VIOLATING ANY INFRACTIONS, ANY LAWS AS IT RELATES TO OUR PROMOTIONS AND THINGS OF THAT NATURE? COUNCILMEMBER MOORE IT WAS SPECIFIC TO THE DOOR TAGS THAT ARE THAT ARE GOING OUT. TO BE HONEST, COUNCILMEMBER MOORE, I DON'T HAVE AN ANSWER FOR THAT RIGHT NOW, BUT I WILL CONNECT WITH THE CITY ATTORNEY'S OFFICE AND ALSO WITH THE DOCTORS HERE. CITY ATTORNEY MAYBE IS RIGHT THERE. WHEN THEY CALL MY NAME. YES, SIR. WE HAVE NOT FOUND ANY ANY REGULATION OR LAW. WE'RE CERTAINLY NOT. THIS CERTAINLY ISN'T A MEDICARE PROGRAM, AS YOU KNOW. THAT'S RIGHT. THAT'S RIGHT. WE HAVE NOT FOUND ANY LAW THAT PROHIBITS THE ACTIVITIES THAT WERE THAT ARE BEING CURRENTLY CONDUCTED BY THE CITY IN REGARD TO WHAT THEY'RE DOING. THEIR OWN LEGAL COUNSEL GIVES THEM ADVICE ON THAT, AND THEY TALK TO ME AND TOLD ME THAT THEY'RE NOT AWARE OF ANY VIOLATIONS OF AS FAR AS THE PROMOTIONAL MATERIAL GOES IN THE WAY THEY'RE GOING ABOUT DOING IT AT THE MOMENT. OKAY. THANK YOU, MR. MAYOR. THANK YOU, SIR. COUNCILMEMBER WILLIAMS, THANK YOU. THANK YOU. GENTLEMEN. QUESTIONS ABOUT YOU MENTIONED SHARONDA, BUT THERE ARE A NUMBER OF POSITIONS IN YOUR IN THIS BRIEFING DOCUMENT THAT YOU ARE GOING TO HIRE. TALK ABOUT THAT. AND WHO'S GOING TO BE RESPONSIBLE FOR THE THE FUNDING OF THOSE POSITIONS AND FOR HOW LONG? GREAT QUESTION. I'LL GO AHEAD AND ANSWER THAT. SO ONCE THIS IS LAUNCHED, PART OF THE

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AND THEN IT GOES NINE. OKAY. EXPLAIN THAT PROCESS AND HOW THOSE HOW THAT RATE WILL AFFECT THE PARTICIPANTS. YEAH. SO OUR TYPICAL RATE IS IS $9 PER HOUSEHOLD BECAUSE GARLAND WE REALLY WANTED TO CONTRACT WITH YOU GUYS. WE GAVE YOU A FOUNDING CITY RATE A RATE THAT IS ESSENTIALLY OUR COST TO DELIVER THE SERVICE. AND SO OVER TIME IN THE CONTRACT, WE'VE YOU'VE ALLOWED US TO GET TO OUR NORMAL PRICING, WHICH IS $9. AND THAT GOES SIX, SIX, SEVEN, EIGHT, NINE. AND THEN IT'S AT THAT $9 LEVEL. SO THAT HAPPENS OVER A PERIOD OF FIVE YEARS. AND IF YOU ACCOUNT FOR INFLATION AND ALL THOSE SORTS OF THINGS, THAT'S JUST A REALLY GRADUAL INCREASE TO GET US TO, TO WHERE WE'RE WE'RE CONTRACTING WITH OTHER CITIES.

AND MY LAST QUESTION, YOU MENTIONED THROUGHOUT THE THE BRIEFING DOCUMENT ABOUT LAUNCH DATE, WE WANT TO LAUNCH, WHAT ELSE DOES THE CITY HAVE TO DO IN ORDER FOR THAT TO HAPPEN FOR THE LAUNCH DATE? SO HAS SIGNED ANYTHING, PLEASE, COUNCILMEMBER WILLIAMS, IF I IF I MAY, I'LL TAKE THAT THAT QUESTION, JUSTIN, OUR C IS GOING TO HELP US TALK ABOUT THAT QUESTION AS IT RELATES TO THE LAUNCH DATE. SO IF YOU RECALL FROM THE AGREEMENT, WE DID LEAVE IT AS AN OPEN ENDED DATE AS WE WORK THROUGH SOME OF THE TECHNICAL ISSUES TO GET THE SERVICE ON THE BILL. AND SO WE HAVE AN UPDATE REGARDING THAT TODAY, AND WE CAN TALK ABOUT WHAT OUR NEXT STEPS ARE RELATED TO, TO TECHNOLOGY. SO JUSTIN CAN HELP US WITH THAT WHEN WE GET TO THAT, THAT POINT IF THAT'S IF THAT'S OKAY. YES THAT'S OKAY. AND WHEN MIGHT THAT BE. IT'LL BE TONIGHT. WE'LL TALK ABOUT THAT TONIGHT HERE IN JUST JUST A BIT OKAY. ALL RIGHT. I'LL I'LL WAIT. THANK YOU MAYOR. THANK YOU SIR. COUNCILMEMBER THOMAS. YES. GOOD EVENING GENTLEMEN. SO YOU'VE GOT SOME DOOR HANGERS THAT WOULD THAT BE AVAILABLE TO US? I KNOW A COUPLE OF LADIES IN MY NEIGHBORHOOD THAT HAVE A FLIP PHONE. THEY CANNOT TEXT YOU.

THEY NEED TO REACH OUT SOME OTHER WAY. AND SO IF THERE'S SOME OTHER WAY, WE CAN GET OUR HANDS ON SOME OF THOSE ON THE ON THE DOOR HANGERS FOR HANGERS. YEAH, ABSOLUTELY. I'LL BE HAPPY TO TOUCH BASE WITH YOU AFTER AFTERWARDS. OKAY. LET'S LET'S TALK ABOUT THAT AFTERWARDS. IN THE, IN THE CONTRACT. IT WAS PUBLISHED IN THE AGENDA COMING UP HERE, SECTION 3.1 SAYS YOUR SERVICE WILL BE AVAILABLE EVERY DAY, INCLUDING HOLIDAYS FROM 8 A.M. TO 10 P.M. AND VERBALLY, YOU'VE SAID 7 A.M. TO 10 P.M. TONIGHT. SO I'M I WANT TO MAKE SURE WE'RE CLEAR ON THAT POINT.

YES, WE HAVE FOUND THAT WE HAVE SOME COMMUNITIES IN OTHER STATES THAT HAVE A TIME ZONE DIFFERENCE WHERE WE STARTED STAFFING A LITTLE EARLIER AND WE JUST DECIDED TO MAKE THAT ACROSS THE BOARD AND OFFER THAT AS A BENEFIT TO GARLAND, EVEN THOUGH IT'S NOT IN THE CONTRACT.

SO WE WILL BE OFFERING OUR SERVICE FROM 7 A.M. TO 10 P.M. WITH NO, NO CHANGE IN THE CONTRACT TERMS. OKAY. VERY GOOD. ONE LAST THING. I SEEN THIS QUOTED ONLINE FROM A MEETING THAT WAS BACK IN MARCH WHEN YOU GUYS WERE FIRST TALKING ABOUT THIS. AND THE QUOTE I'VE SEEN IS THAT IF THIS DOESN'T WORK IN GARLAND, IT DESTROYS MY BUSINESS. SO I THINK THAT'S NOT THE WHOLE STORY THERE. CAN YOU HELP PUT SOME CONTEXT? YEAH. THANK YOU COUNCILMAN. AND AND I WAS QUOTED AS SAYING THAT AND I THINK, YOU KNOW, IT WAS TAKEN OUT OF CONTEXT. ESSENTIALLY

[00:35:01]

BUT BECAUSE IT'S ONE ON ONE WITH THE DOCTOR, WE ACTUALLY HAVE TO SCHEDULE THA BUT WE DO OFFER IT. AND THEN IS THAT THE SAME NUMBER THAT YOU WOULD TEXT OR IS IT A DIFFERENT NUMBER? WE ARE IN THE PROCESS OF MAKING IT THE SAME NUMBER. CURRENTLY IT IS A DIFFERENT NUMBER. BUT I THINK OVER THE NEXT COUPLE OF MONTHS, DEFINITELY BEFORE LAUNCH, IT WILL BE THE SAME NUMBER. YEAH. AND THEN I WANTED TO OUR UTILITY INSERTS DID NOT HAVE THE PHONE NUMBER ON THEM FOR TELEHEALTH TO START THAT COMMUNICATION. SO GOING FORWARD I WOULD LIKE TO SEE THAT WE INCLUDE THAT PHONE NUMBER ON OUR INSERTS AND THE CITY PRESS.

JUST BECAUSE IF YOU GO TO THE QR CODE, WHILE IT HAS REALLY GOOD INFORMATION ON THERE, IT IT'S KIND OF A PAIN TO FIND HOW YOU HOW YOU GET IT GOING. SO I WOULD LIKE TO SEE THAT ADDED COUNCIL MEMBER. IF I IF I MAY, WE HAD THAT SAME FEEDBACK FROM ANOTHER COUNCIL MEMBER AS WELL.

AND JUST TO HEADS UP FOR YOU, I DID HAVE THE CHANCE TO CONNECT WITH THE PMR OFFICE AND THEY ARE GOING TO ENSURE THAT THAT'S THAT PHONE NUMBER IS INCLUDED ON THE CITY PRESS AND THEN ON THE BILL INSERT IN THE FRONT SIDE OF IT. AND SO WE PEFULLY WE'LL BE ADDRESSING THAT IN THE FUTURE. COMMUNICATION THAT'S GOING OUT AS WELL AS RECENT FLIERS THAT WERE PRINTED BY OUR TEAM AS WELL. OKAY. PERFECT. AND THEN I HAD A QUESTION ABOUT THE PEOPLE THAT HAVE ALREADY OPTED OUT OR THAT HAVE SENT IN THE EMAILS TO OPT OUT. THIS IS PROBABLY A SILLY QUESTION. HAVE WE DONE ANYTHING WITH THOSE OR ARE THEY SITTING IN AN INBOX? DO WE LIKE, HAVE WE ALREADY LIKE STARTED? BECAUSE I KNOW A LOT OF PEOPLE HAVE QUESTIONING. WE SENT THE THE EMAIL THREE MONTHS AGO BECAUSE WE ARE TAKING MOLASSES TIME TO GET THIS GOING. SO THEY'VE SENT IN AN EMAIL THREE MONTHS AGO SAYING THAT THEY WANT TO OPT OUT. ARE THOSE JUST SITTING IN A QUEUE SOMEWHERE? HAVE WE INSERTED THEM? LIKE, WHAT HAVE WE DONE, IF ANYTHING, WITH THOSE COUNCILMEMBER THOSE ARE IN A QUEUE RIGHT NOW. SO THERE'S NOTHING WITHIN OUR SYSTEM THAT OUR CUSTOMER SERVICE TEAM CAN GO CHECK OR CLICK A BOX THAT SAYS THEIR OPT IN OR OPT OUT. AND SO AS THAT PROCESS PROGRESSES, THERE WILL BE THE ABILITY FOR US TO DO THAT. SO TO TO YOUR POINT, THEY ARE IN JUST A QUEUE AT THIS POINT. OKAY. JUST WANTED TO MAKE SURE THAT WE HAVE THAT OUT. AND THEN HAVE WE TKED TO DALLAS COUNTY HEALTH CLINIC OR PARKLAND CLINIC ABOUT GETTING INFORMATION TO THEM FOR THEIR PATIENTS THAT ARE ALSO GARDENERS IN? WE HAVE NOT REACHED OUT TO THE PARKLAND CLINIC AT A HIGH LEVEL. WE'VE

[00:40:01]

I'M NOT QUITE SURE HOW IT FITS INTO THE GREATER SCHEME OF PARKLAND AND EVERYTHING THAT THEY DO, BUT AT LEAST FOR GARLAND RESIDENTS, AND WHENEVER SHE'S HERE, SHE'S GOING TO HELP US KIND OF SPREAD THE WORD LIKE THAT. BUT SO, YEAH, LIKE I SAID, AT A HIGH LEVEL, BUT THEN AT SOME OF THESE HEALTH EVENTS, WE'VE BEEN ABLE TO CONNECT WITH INDIVIDUAL WORKERS AS WELL. MR. PERFECT, I JUST WANT TO ADD THIS WEEKEND I HAD A CONVERSATION WITH A BUSINESS OWNER IN GARLAND, AND THEY HAVE OBAMA HEALTH CLINIC OR HEALTH CARE, AND THEIR PREMIUM HAS GONE UP $1,000 A MONTH. AND TO HEAR SOMEONE TALK ABOUT THAT, THEY CAN'T THEY CAN'T AFFORD IT.

LIKE, WHAT DO YOU WHAT DO YOU DO? AND SO SHE HAD HEARD ABOUT THE TELEHEALTH PROGRAM, BUT DIDN'T REALLY QUITE UNDERSTAND HOW THAT WAS GOING TO FIT INTO WHAT SHE NEEDED. AND SO I GAVE HER A LITTLE BIT OF INFORMATION, TEXTED HER THE THE WEBSITE, AND SHE SENT ME ABOUT 800 HEART EMOJIS AND JUST SAID THANK YOU. SO NOW THEY'RE SHE FEELS MORE CONFIDENT IN TAKING THAT $3,300 EVERY MONTH THAT THEY'RE PAYING FOR THEIR THEIR CURRENT OBAMACARE AND PUTTING IT INTO A SAVINGS ACCOUNT SO THAT THEY CAN USE IT WHEN NEEDED, AS OPPOSED TO JUST CONTINUING TO PAY INTO SOMETHING THAT THEY CAN'T EVEN AFFORD TO GO TO A DOCTOR. WHEN PEOPLE SIT AND LOOK AND THEY THINK, YOU KNOW, EVEN THOUGH YOU HAVE THIS INSURANCE COVERAGE, YOUR DEDUCTIBLE IS HIGHER, YOUR YOUR PRESCRIPTIONS ARE HIGHER. LIKE SHE WAS LIKE, WELL, I ASKED THE CLINIC THAT SHE GOES TO. SHE ASKED, WELL, IF I DIDN'T HAVE INSURANCE, WHAT WOULD AN OFFICE VISIT BE? IT'S $100 CHEAPER. IF YOU DON'T HAVE INSURANCE. THAT'S THE WORLD THAT WE LIVE IN. AND I THINK THAT A LOT OF PEOPLE DON'T UNDERSTAND THAT, THAT THAT'S A PROBLEM. SO THIS IS IT'S BIGGER THAN JUST, YOU KNOW, A A LITTLE I NEED SOME AMOXICILLIN THING. I MEAN, THIS IS $3,300 IS NOT A DROP IN THE BUCKET FOR MOST PEOPLE. I DON'T KNOW ABOUT Y'ALL, BUT I CAN'T I CAN'T HAND OVER $3,300 RIGHT NOW AND BLINK AND I, YOU KNOW WHAT I MEAN? SO I, I THINK THAT THERE'S A LOT OF MISCONCEPTIONS GOING ON. I WOULD REALLY URGE PEOPLE TO DO YOUR RESEARCH, ASK THE QUESTIONS, DON'T JUST LISTEN TO THE SQUEAKY WHEELS OF THE WORLD. AND I'M EXCITED TO GET THIS ROLLED OUT AND GOING, AND ESPECIALLY FOR FLU SEASON. WE'RE EXCITED. THANK YOU GUYS.

THANK YOU. MADAM DEPUTY MAYOR PRO TEM OT. THANK YOU, MR. MAYOR. THANK YOU GENTLEMEN FOR BEING HERE. I'M SO EXCITED THAT THE OUTREACH HAS BEGUN. AND IT SOUNDS LIKE YOU'RE WE'RE OFF TO A GOOD START. IS IT TOO EARLY TO KNOW HOW MANY PEOPLE HAVE SIGNED UP FOR THE TRIAL PROGRAM? SO WE'RE ACTUALLY SEEING REALLY GOOD SUCCESS. WE'VE HAD SEVERAL HUNDRED ALREADY. SIGN UP. AND OBVIOUSLY YOU GOT TO GET SICK TO UTILIZE THE SERVICE WE'VE SEEN IN THE HUNDREDS. UTILIZE THE SERVICE, AND I WOULD LOVE TO GET WITH THE SCHOOLS AND SHARE SOME OF THE DATA, BUT WE'RE ALREADY SEEING SOME FINANCIAL BENEFIT TO THE SCHOOL. AND I KNOW, I KNOW WE HAD MENTIONED THIS AT COUNCIL PREVIOUSLY, BUT TWO YEARS AGO OR THREE YEARS AGO, THE STATE MADE IT MANDATORY TO HAVE AN EXCUSED ABSENCE, WHICH MEANS A REIMBURSED ABSENCE AT THE STATE LEVEL TO HAVE A DOCTOR'S NOTE FOR AN ILLNESS. SO IT USED TO BE A MOM COULD CALL IN, SAY, MY KID'S SICK. IT WAS AN EXCUSED ABSENCE. THE SCHOOL STILL GOT PAID FOR THAT ABSENCE. TODAY.

YOU ACTUALLY NEED A DOCTOR'S NOTE, AND WE'VE DISTRIBUTED AROUND 100 DOCTOR'S NOTES SO FAR TO ACTUALLY JUST LOOKED UP THAT NUMBER BEFORE THIS MEETING AT THE SUGGESTION OF SOMEBODY.

AND IF YOU THINK OF EACH DAY AS IS $50 TO THE SCHOOL SYSTEM, AND THIS SHORT TIME PERIOD IN THE EARLY ENGAGEMENT, THE SCHOOL'S ALREADY SAVED $5,000. WITH THIS AND AT SCALE, YOU CAN IMAGINE WHAT THAT NUMBER MIGHT BE TO TO THE SCHOOL SYSTEM. SO WE'RE SEEING ALL THOSE EARLY INDICATORS OF SUCCESS, AND WE'RE HITTING THIS RIGHT AT THE RIGHT TIME IN THE FLU SEASON.

IT HASN'T STARTED YET. WE'RE ALL KIND OF CROSSING OUR FINGERS. THAT DOESN'T HIT BIG.

BUT USUALLY AROUND CHRISTMAS TIME IS WHEN WE SEE THAT TAKE OFF. AWESOME. SO THAT'S THAT'S

[00:45:01]

AWESOME. THAT'S GOOD NEWS. WE HAVE HAD WE HAVE HAD A COUPLE WHO OPTED OUT. AND WANTED TO CANCEL THE OPT OUT AND JUST TRY THE TRIAL. SO I KNOW THAT THAT'S NOT, YOU KNOW, THERE'S NO FEE ON IT ANYTIME SOON, BUT AWESOME. WELL, KUDOS FOR THE OUTREACH. I THANK YOU FOR EVERYTHING THAT YOU'RE DOING. I HOPE THAT THIS THIS IS I KNOW THAT IT'S GOING TO DO FANTASTICALLY WELL. I'VE BEEN A FAN OF THE PROGRAM FROM THE BEGINNING, AND WE'RE WE'RE HONING IT QUITE WELL. THE INSERTS YOU'VE HAD, I MEAN, I'VE, I'VE LOOKED AT ALL OF THEM. ONE OF THEM IN PARTICULAR, THOUGH, YOU HAD ONE THAT HAD A PRIVACY STATEMENT THAT WAS JUST A LITTLE BIT UNUSUAL AND THAT, YOU KNOW, ALL PERSONAL INFORMATION AND DATA OF YOUR ACCOUNT WILL BE KEPT CONFIDENTIAL UNLESS YOU CHOOSE TO OPT OUT. I'M SURE THAT HEALTH INFORMATION, AS YOU ALREADY TALKED ABOUT, THAT'S ALWAYS GOING TO BE CONFIDENTIAL.

YEAH. OPT IN, OPT OUT. YOUR YOUR INFORMATION WILL BE STRICTLY CONFIDENTIAL AND NEVER, NEVER SHARED WITH THE CITY. RIGHT. THAT'S WHAT I THAT'S WHAT I FIGURED. THANK YOU THANK YOU THANK YOU SIR. COUNCILMEMBER. COUNCILMEMBER THOMAS, YOU'RE BOTH IN THE QUEUE AGAIN. CAN WE MOVE ON TO THE IMPLEMENTATION OF THE SOFTWARE? DO YOU HAVE ANOTHER QUESTION YOU'D LIKE TO ASK RIGHT NOW? YEAH, I JUST WANT TO MAKE A FULL APPLICATION. ALL RIGHT. COUNCILMEMBER MOORE, THANK YOU. SIR, I WAS GOING TO HOLD THIS QUESTION, BUT I THINK IT'S SOMETHING THAT WE NEED TO GET A CLARIFICATION ON AND JUST PUT IT OUT THERE, BE FINISHED WITH IT AND MOVE FORWARD. THERE ARE MANY IN OUR COMMUNITY WHO THINK THAT THIS COUNCIL IS GOING TO VOTE AGAIN BEFORE THIS PROGRAM IS FULLY IMPLEMENTED, AND AS A RESULT OF THAT, I WANT TO MAKE SURE THAT THE COMMUNITY AND CONSTITUENTS ARE AWARE THAT, IN FACT, THAT IS NOT THE CASE BASED ON THE CONTRACT, THERE IS NOT ANOTHER VOTE, TO MY KNOWLEDGE. SO IF YOU WILL, CAN WE GET A CLARIFICATION ON THAT, SIR? THERE'S ANOTHER VOTE, BECAUSE KNEW THAT A COUPLE OF COUNCILMEN HAD ACTUALLY PUT THAT INFORMATION OUT THERE. BUT TO MY KNOWLEDGE, FOR THE CONTRACT CONCERN, THAT'S NOT NOWHERE. THE CONTRACT. IS THAT CORRECT? THERE'S NO CONTRACTUAL OBLIGATION TO HOLD ANOTHER VOTE. BUT HOWEVER, THERE IS A STATE LAW OBLIGATION TO HOLD ANOTHER VOTE. CURRENTLY SPEAKING, OUR UTILITIES THAT WE HAVE WE HAVE COMBINED BILLS WITH UTILITIES.

AND SO WE HAVE JUST FOR CONVENIENCE SAKE, WE COULD SEND OUT THREE DIFFERENT BILLS FOR ALL OF OUR UTILITIES. WE COULD SEND OUT A SEPARATE BILL FOR EACH UTILITY IF THAT'S WHAT WE WANT TO DO. BUT WE HAVE COMBINED OUR BILLS IN ORDER TO PUT THIS ON THE BILL, THE APPROPRIATE BILL. WE HAVE TO CHANGE OUR ORDINANCE, WHICH WE FREQUENTLY REFER TO AS A UTILITY TARIFF. AND STATE LAWAW SAYS THAT THE REGULATORY AGENCY THAT YOU GUYS, I MEAN, IN GARLAND HAS TO CAN PLACE THESE TYPE OF FEES ON UTILITY BILLS IF THEY AMEND THEIR TARIFF TO ALLOW THAT. SO THERE WILL BE A VOTE BY COUNCIL APPROXIMATELY 30 DAYS BEFORE IMPLEMENTATION THAT Y'ALL WILL TAKE TO AMEND OUR ORDINANCE LANGUAGE TO ALLOW THIS BILL TO GO ON OUR TARIFF.

OKAY. BUT THAT HAS NOTHING TO DO WITH THE PLAN AND ITS IMPLEMENTATION. CORRECT? OTHER THAN THE FACT THAT IT HAS NOTHING TO DO WITH THE IMPLEMENTATION OTHER THAN THE FACT HOW IT'S BUILT OUT. OKAY, WANTED TO CLARIFY THAT, BECAUSE I THINK THAT A LOT OF OUR CONSTITUENTS DID FEEL THAT THERE WAS GOING TO BE A VOTE TAKEN BY THE COUNCIL TO IMPLEMENT THE PROGRAM. THE PROGRAM IS IMPLEMENTED BASED ON ALL THAT I SEE. WELL. OKAY.

WE'RE WE'RE WE'RE DANCING ON THE HEAD OF A PIN HERE. OKAY. THAT'S FINE. THE CLARIFICATION IS THE PROGRAM CANNOT BE IMPLEMENTED AS DESIGNED IN THE CONTRACT WITHOUT THAT VOTE, OKAY. BECAUSE WE WOULD NOT BE ABLE TO PUT THAT ON OUR BILLS IN ORDER TO WITHOUT THAT VOTE TAKING PLACE. SO COUNCIL WILL HAVE ANOTHER VOTE TO IMPLEMENT THE PROGRAM THROUGH BY HAVING TO VOTE ON THE TARIFF CHANGE. THANK YOU, MR. MAYOR. THANK YOU SIR. COUNCIL MEMBER THOMAS, SAME QUESTION TO YOU IS THIS CAN YOU YOU TALKED ABOUT INSERT IN THE PAPER BILLS. WHAT ABOUT THOSE OF US WHO DO NOT GET A PAPER BILL AND HAVE NOT GOTTEN A PAPERILL FOR OVER A DECADE? WELL, I ONLY GET AN EMAIL. I DON'T CLICK ON THE LINK TO GO SEE THE INSERTS. IS THERE ANYTHING IN THE BODY OF THE EMAIL THAT SAYS THIS IS COMING? NO, SIR, NOT YET. WE ARE STILL WORKING WITH THE VENDOR ON THAT PROCESS. SO AS WE'LL TALK ABOUT, THERE IS STILL THE UPGRADE TAKING PLACE TO THE SYSTEM. AND AS IT RELATES TO US AND THERE'S BEEN A, I GUESS A TRYING TO

[00:50:04]

YES. THANKS, KEVIN. SO I DO APPRECIATE THERE'S THERE HAVE BEEN MANY QUESTIONS ASKED WITH REGARDS TO THE UPGRADE, THE TIMING, THE SEQUENCING AND SUCH. AND AND CITY MANAGER REALLY CHALLENGING US INTERNALLY TO EVALUATE BOTH THE TIMING AND THEN WHAT OPTIONS WEO HAVE.

AND SO WITH THAT HAS BEEN MENTIONED, THE ORIGINAL PLAN WAS THAT WE WOULD GO THROUGH THE SYSTEM UPGRADE PRIOR TO IMPLEMENTING THE CHANGES NECESSARY FOR THE ADDITIONAL BILLING, AND THE PROPOSED TIMELINE OF THAT WOULD TAKE US INTO THE EARLY SPRING. AND THEN WE WOULD THEN POST UPGRADE, BE ABLE TO GO IN AND THEN MAKE THOSE CHANGES TO ADD AN ADDITIONAL BILLING NECESSARY TO TO ROLL THOSE CHANGES OUT WITH THE SYSTEM. SO WE WOULD PERFORM THE SYSTEM UPGRADE. AND THEN ONCE THE SYSTEM HAS BEEN UPGRADED, THEN WE WOULD BEGIN THE IMPLEMENTATION OF THE CHANGES NECESSARY TO SUPPORT THE THE PATHWAYS CHANGES. AS KEVIN ALLUDED TO, SOME INFORMATION CAME LAST WEEK. WE RAN INTO SOME TECHNICAL ISSUES WITH THE UPGRADE, AND THE VENDOR IS WORKING THROUGH THOSE. AND THEY ARE I'LL SAY THAT THEY ARE ON THE SOFTWARE SIDE OF IT. SO ANYTIME YOU DO A SYSTEM UPGRADE, THIS IS PART OF UPGRADES IS YOU IMPLEMENT THE NEW CODE, THE NEW VERSION, YOU TEST IT. AND WE UNCOVERED ISSUES WITH THAT TESTING. AND SO THE VENDOR HAS BEEN WORKING THROUGH TRYING TO GET TO RESOLUTION ON THOSE ISSUES. WHEN THAT CAME TO LIGHT, WE BEGAN DISCUSSING, WELL WHAT'S THE IMPACT, WHAT'S THE IMPACT WITH THOSE ISSUES AND RESOLUTION. AT THE SAME TIME, CITY MANAGER HAD ASKED US TO ALSO ARE THERE WHAT OPTIONS DO WE HAVE? AND SO WHAT WE'VE BEEN ABLE TO WORK THROUGH WITH THE VENDOR IS WE DO HAVE A COUPLE OF OPTIONS. THE FIRST QUESTION WE ASKED WAS, DO WE HAVE TO DO TH UPGRADE PRIOR TO IMPLEMENTING THE CHANGES. AND WE HAVE RECEIVED SOME CLARIFICATION FROM THE VENDOR THAT WE CAN RUN. WE DO NOT HAVE TO DO THE UPGRADE FIRST. NOW THAT BEING SAID, THERE ARE THERE IS SIGNIFICANT RISK ASSOCIATED WITH WITH THAT, AS MENTIONED HAS BEEN MENTIONED IN PREVIOUS CONVERSATIONS. THERE'S WITH TS SPECIFIC SOFTWARE, THERE HAVE BEEN ISSUES THAT HAVE REALLY DRIVEN THE NEED TO DO THE UPGRADE, A LIST OF OVER 100 ISSUES THAT WE'VE BEEN WORKING THROUGH WITH THE VENDOR, AND TO RESOLVE THOSE LONG STANDING ISSUES, WE NEED THE UPGRADE. AND SO THAT'S BEEN REALLY THE PRECIPICE FOR PERFORMING THE UPGRADE. SO I WE WE HAVE THE OPTION OF ESSENTIALLY PIVOTING FROM THE UPGRADE FIRST TO ALLOW US TO BEGIN WORKING ON THE IMPLEMENTATION FOR THE CHANGES NECESSARY FOR THE BILLING CHANGES IN DISCUSSIONS WITH THE VENDOR, THEY WOULD ASK THAT WE ACTUALLY RUN THOSE IN PARALLEL, AS OPPOSED TO ONE GOES FIRST AND ONE GOES SECOND. AND THIS IS SOMETHING WE'VE BEEN WORKING THROUGH WITH THEM AS RECENT JUST BEFORE COMING IN HERE, BECAUSE, AGAIN, CONCERNS AND RISKS ASSOCIATED WITH RUNNING DIFFERENT VERSIONS OF CODE AS THEY'RE IMPLEMENTING THESE CHANGES. ONE OF THE THINGS THAT REALLY COMPOUNDS IT. AND, COUNCILMEMBER DUTTON, I KNOW THAT YOU'VE BEEN VERY CRITICAL

[00:55:03]

SO WE WILL BE WORKING OVER THE NEXT COUPLE OF WEEKS TO GET A FIRM DATE. OKAY. BUT WHAT WE'RE GENERALLY LOOKING AT RIGHT NOW IS A WHAT I'VE SEEN IS A COUPLE OF MONTHS FOR THE VENDOR TO IMPLEMENT THEIR CHANGES TO, TO ENABLE THE SYSTEM FOR THE ADDITIONAL SERVICE BILLING, AND THEN TYPICAL TIME FOR US TO TEST THOSE SYSTEMS IN-HOUSE. WE'VE WE'VE TYPICALLY IN THE PAST TAKEN ABOUT TWO MONTHS TO TEST THOSE THOROUGHLY. AGAIN THIS THESE ARE STAFF THAT THEY DON'T SIT AROUND ALL DAY AND JUST TEST SYSTEMS. THESE ARE USING A LOT OF KEVIN'S CUSTOMER SERVICE STAFF THAT ARE KIND OF DUAL ROLES. THEY'RE THEY'RE DOING THIS AMONGST OTHER DUTIES.

AND SO WHAT WE'VE COMMITTED TO AND BEEN WORKING TOGETHER IS HOW CAN WE TOGETHER WORK ON THAT AND SEE WHAT THAT WHAT TIMEFRAME WE CAN PULL TOGETHER TO REALLY WORK THROUGH THOSE.

SO THOSE ARE, THOSE ARE THAT'S A HIGH LEVEL KIND OF TIME FRAME OF WHAT WE'RE LOOKING AT. AND I WISH I COULD COME AND SAY, YES, IT'S A FLIP OF A SWITCH AND MAKE IT THAT EASY. BUT AND I WAS TRYING TO MAYBE KIND OF EXPLAIN A LITTLE BIT OF THE INTRICACIES OF THE DIFFERENT SYSTEMS THAT REALLY MAKE THAT COMPLICATED. SO THERE IS AN OPTION. AND WE'VE BEEN DISCUSSING DO WE PAUSE THE UPGRADE AND THEN PUT FULL EFFORT ON IMPLEMENTING THESE CHANGES? THE VENDOR IS COMING OUT STRONGLY RECOMMENDING AGAINST THAT. BECAUSE OF THE VERSION THAT WE HAVE, THE VERSION OF CODE THAT WE'RE RUNNING ON OUR CURRENT PRODUCTION, ESSENTIALLY THEIR CONCERN IS IF WE GO, WE CAN GO IN AND MAKE THOSE CHANGES. BUT DO WE? WE RUN THE RISK OF INTRODUCING ADDITIONAL PROBLEMS, AND THE TIME THAT IT'S GOING TO TAKE TO FIX THOSE, AS OPPOSED TO RUNNING THAT IN PARALLEL WITH THE UPGRADE? THE OTHER IMPACT THAT IT WOULD CAUSE IS IT WILL IMPACT OUR OTHER PROJECTS, SPECIFICALLY THE ARMY, THE ADVANCED METER INTEGRATION, THE ELECTRIC METER READING PROJECT THAT'S IN PLACE. THAT IS YET ANOTHER SYSTEM. THAT'S AN EXAMPLE OF ONE OF THOSE SYSTEMS THAT WILL BE INTEGRATED.

AND SO WHERE DOES THAT FALL? BECAUSE IF WE MOVE THESE IT'S GOING TO PUSH THAT DOWN DOWN THE ROLL. AND THERE'S A COUPLE OF OTHER SYSTEMS THAT WE'RE TRACKING ON WITH THAT WE'RE LOOKING TO GET SET UP AND IMPLEMENTED. SAME THING THAT IT WILL PUSH THOSE SYSTEMS A LITTLE BIT FURTHER OUT. SO I JUST SHARE THAT. THAT'S KIND OF SOME OF THE DOWNSTREAM WE ARE LOOKING AS I SAID, WE ARE LOOKING AT HOW WE CAN TRY TO MAYBE REDUCE AND DOUBLE UP SOME OF THESE RESOURCES TO TO MAKE IT POSSIBLE SOONER. BUT THERE IS STILL THE WORK EFFORT NECESSARY. EVEN IF WE SAY GO THIS WEEK, THE VENDORS READY IF WE GET DIRECTI FROM COUNCIL TO SAY YES, YOU KNOW, PIVOT AND FOCUS ON THIS VENDOR IS READY TO TAKE THAT PATH AND, AND FOCUS THEIR EFFORT ON ON BEGINNING THE THE MD PATHWAYS IMPLEMENTATION, BUT ESSENTIALLY RUNNING IT IN PARALLEL WITH THE UPGRADE. AND AND WE'LL TEST THOSE THROUGHOUT. SO I'LL BE GLAD TO OPEN IT UP. I KNOW THAT THERE'S THERE MAY BE SOME QUESTIONS IN TERMS OF THE DIFFERENT SYSTEMS OR TECHNOLOGIES OR ENVIRONMENTS. SO JUST JUST TO BE CLEAR, JUSTIN, BY BY DOING THIS PIVOT, THEN WE WOULD BE IMPLEMENTING THE MD PATHWAYS, NOT AT THE END

[01:00:05]

AND AND PART OF THAT WILL BE THE RISKS ARE THERE. WHAT'S IT GOING TO TAKE TO MOVE THESE INTEGRATIONS BETWEEN ENVIRONMENTS TO TEST? BECAUSE THAT'S THE BIG VARIABLE THAT WE DON'T HAVE TONIGHT, IS TO NAIL DOWN EXACTLY WHAT THAT EFFORT IS GOING TO BE. SO TO ANSWER YOUR QUESTION SPECIFICALLY, WITHIN A FEW WEEKS, WE SHOULD HAVE A REALLY GOOD HANDLE ON THE IMPLEMENTATION TIME AND WHICH WOULD ESSENTIALLY RESULT IN A DATE FOR WHEN WE CAN ACTUALLY IMPLEMENT MOVE IT INTO PRODUCTION. CAN YOU TALK ABOUT WITHIN A FEW WEEKS WHAT GIVE ME GIVE ME A NUMBER. I WOULD SAY TWO WEEKS IS WHAT I ASKED THE CITY MANAGER FOR THIS MORNING WAS GIVE YOU GIVE ME TWO WEEKS TO COME UP WITH THE PLAN THAT WILL ENSURE THAT WE'VE WORKED WITH THE VENDOR, WE'VE WORKED INTERNAL WITH OUR STAFF, UNDERSTAND IMPACT ON EXISTING PROJECTS BECAUSE THAT'S PART OF THE RISK CONVERSATION BY MOVING FORWARD WITH THIS, TO MINIMIZE THAT RISK AND MAKE AWARE OF BY DOING THIS, THESE OTHER PROJECTS ARE GOING TO ESSENTIALLY HAVE TO BE PLACED ON HOLD OR SLID FURTHER BACK SO THAT WE CAN MOVE THOSE RESOURCES TO MAKE IT HAPPEN. IN THAT TWO WEEK PERIOD, WE CAN DO WHAT WE WILL HAVE. WE SHOULD BE ABLE TO HAVE A PLAN FOR YOU WITH A WITH A FIRM DATE TO SAY THIS IS WHEN A CONSERVATIVE PLAN FOR WHEN WE BELIEVE WE WILL BE ABLE TO GET THIS MD PATHWAYS IMPLEMENTED WITHIN OUR CURRENT SYSTEM. OKAY. THANK YOU. THANK YOU MAYOR. THANK YOU SIR. COUNCILMEMBER. MORE. WHAT ARE THE FINANCIAL IMPLICATIONS OF. WE ARE UNDER THE IMPRESSION PRESENTLY THAT WE AS AN INSTITUTION ARE GOING TO TAKE ON THE EXPENSE OF IMPLEMENTING THE SOFTWARE OR THE PROGRAM UPFRONT, AND THEN MD PATHWAYS ARE GOING TO COME IN LATER ON AND REIMBURSE. IS THAT PRETTY MUCH WHAT WE'RE TALKING HERE? YES, SIR. WHAT ARE THE ADDITIONAL FINANCIAL IMPLICATIONS? I DON'T KNOW THAT WE KNOW THAT AT THIS TIME. WE JUST ENGAGED WITH THE VENDOR THIS WEEK REGARDING PIVOTING TO THIS PROJECT, AND ARE STILL IN DISCUSSIONS WITH THEM AT THIS TIME AS TO WHAT THOSE COSTS MIGHT BE, THAT MAYBE WE SEE FROM THE VENDOR, THEY SOUND LIKE THEY'RE ALL GOING TO BE SOME ADDITIONAL EXPENSES AS IT RELATES TO ONGOING, NOT NECESSARILY IMPLEMENTATION, BUT ONGOING. YOU TALKED ABOUT THIS IMPACTING 17 DOWNLINE. CAN YOU

[01:05:02]

BUT WHAT I MIGHT ASK WOULD BE THAT WE HAVE A VERY DETAILED OUTLINE OF EXACTLY HOW EACH OPTION IS GOING TO RIPPLE DOWN, RIGHT? THE THE CAUSE AND EFFECTS OF EACH OPTION, WHETHER WE CHOOSE TO FAST TRACK THE MD PATHWAYS OR WE CHOOSE TO DO THIS UPDATE. JUST A VERY.

DESCRIPTION, LIKE TALK TO ME LIKE I'M A KINDERGARTNER BECAUSE I THINK THAT'S WHAT I MEAN. PERSONALLY, I CAN'T SPEAK FOR ANYBODY ELSE, BUT THAT'S WHAT I NEED TO UNDERSTAND WHAT WE'RE LOOKING AT. AND DO THE PROS OUTWEIGH THE CONS TYPE OF SITUATION? WE WE WILL PULL THAT TOGETHER. AWESOME. THANK YOU. THANK YOU MA'AM. COUNCILMEMBER BEARD OKAY I JUST WANT TO CLARIFICATION. WE NEEDED THIS UPDATE ANYWAY. IS THAT CORRECT. SO BECAUSE WE'RE ADDING MD HEALTH PATHWAYS, THEY'RE ACTUALLY GOING TO REIMBURSE US FOR SOME OF THAT COST THAT WE HAD TO PAY ANYWAY. CORRECT. THEY'RE GOING TO REIMBURSE US FOR THE COST TO WRITE THE CODE

[01:10:02]

YES. OKAY. WE SIGNED A CONTRACT TO DO THE UPDATE. UPDATE, I BELIEVE FEBRUARY 26TH, NO, FEBRUARY 28TH OF THIS YEAR. AND THAT CONTRACT BASICALLY SAID, HERE'S THE TIMELINE TO GET THIS UPDATE INTO YOUR SYSTEM. RIGHT. AND IT WAS LIKE A 12 MONTH TIMELINE TO GET THE UPGRADE AND UPDATE INTO OUR SYSTEM. OKAY, WELL, THAT WAS JUST MY UNDERSTANDING IS THAT WE NEEDED TO UPGRADE THE SYSTEM ANYWAY. SO THIS ISS A GOOD TIME TO ADD THIS TO IT. SINCE WE WERE ALREADY DOING THE UPDATE 7 OR 8 VERSIONS BEHIND. OKAY, WE HAVE TO GET IT UPGRADED. ALL RIGHT.

THANK YOU SIR. YEAH THANK YOU MA'AM. COUNCIL ANY OTHER QUESTIONS COMMENTS ON THIS ITEM.

I'D JUST LIKE TO SAY I'M A LITTLE DISAPPOINTED THAT WE'RE JUST NOW LEARNING THAT IT'S.

JUST NOW LEARNING IT'S GOING TO TAKE TWO WEEKS TO FIND OUT WHETHER OR NOT WE'RE GOING TO IMPLEMENT THIS GOING FORWARD. WE APPROVED IT BACK IN AUGUST, AND I WOULD HOPE THAT WE WOULD HAVE BEEN MAKING MORE PROGRESS UNTIL THIS POINT. RIGHT NOW ON THAT AND WHETHER IT FALLS IN ONE OF SEVEN OTHER DIFFERENT UPGRADES IN THE QUEUE, I WOULD HAVE LIKED TO HAVE KNOWN THAT SOONER. SO THE COUNCIL COULD MAYBE DECIDE, OKAY, WELL, THIS PRIORITY, WE COULD SHIFT THIS DOWN A LITTLE BIT AND BUMP THIS ONE UP, BECAUSE THIS CERTAINLY HAS BEEN ONE THAT THE ROLLOUT CERTAINLY HASN'T BEEN, AS WE HAVE HOPED IT TO BE UP TTHIS POINT. AND I WOULD LIKE TO SEE CERTAINLY MORE PROGRESS AND FASTER PROGRESS GOING FORWARD. SO TWO WEEKS PUTS US RIGHT AT CHRISTMAS TIME. AND, YOU KNOW, OUR NEXT COUNCIL MEETING, FIRST ONE IN JANUARY, CERTAINLY HOPE TO HEAR MORE ABOUT EXACTLY WHAT COUNCIL MEMBER WAS SAYING ABOUT THE OPTIONS ON UPGRADE AND TIMELINE AND ALL THAT. SO WE'LL WE'LL HEAR MORE AT THAT POINT THEN. THANK YOU VERY MUCH.

THANK YOU. ALL RIGHT. NEXT ITEM, VERBAL BRIEFING OR ACTUALLY OUR FIRST VERBAL BRIEFING. IT'S

[5. Garland Chamber of Commerce Annual Report and 2026 Action Plan]

[01:15:06]

MOVING ALONG, BUSINESS RETENTION. ONE OF THE ASPECTS OF PROVIDING SOLUTIONS TO OUR MANUFACTURERS IS THIS NEXT GEN SECTOR PARTNERSHIP. LAST YEAR WE TALKED A LITTLE BIT ABOUT THAT AND THAT REALLY THAT REALLY ALIGNS REALLY WITH OUR LEADERSHIP ACADEMY. SO WE'VE NOW PARTNERED UP AND HAVE TREMENDOUS PARTNERS THAT HAVE COME TOGETHER TO GET SOLUTIONS TO TO PROBLEMS THAT THEY HAVE. AND SO THERE'S A LOT OF TRAINING INITIATIVES AND RESOURCES THAT UNDER THIS NEXT GEN SECTOR THAT WE'RE PROVIDING. AND I'LL SAY GARLAND IS LEADING, LEADING THAT INITIATIVE BECAUSE WE HAVE ONE OF OUR PLANT MANAGERS, ROSCOE DAVIS, WITH PLASTIPAK, WHO'S LEADING THIS NEXT GEN SECTOR PARTNERSHIP. TWO OF OUR PROGRAMS THAT UNDER THE CHAMBER THAT ARE FOCUSED ON WORKFORCE IS OUR FAME PROGRAM, WHICH HELPS PROVIDE TECHNICIANS FOR MANUFACTURING COMPANIES. AND THEN OUR DCMA LEADERSHIP ACADEMY, WHICH IS A TRAINING SKILL TRAINING LEADERSHIP PROGRAM AND ELEVATES ADVANCED LEARNING ROLES IN THESE MANUFACTURING. SO THESE TWO ARE VERY SUCCESSFUL THAT YOU'LL HEAR ME TALK ABOUT THE END.

THESE ARE TWO THAT WE WILL REALLY FOCUS IN 2026 TO REENGAGE MORE COMPANIES, TO PARTICIPATE IN FAME AND ADD ANOTHER LEADERSHIP ACADEMY. UNDER SKILLS ADVANCEMENT. UNDER WORKFORCE DEVELOPMENT, WE HAVE TWO PROGRAMS THAT THE CHAMBER HOSTS WHERE WE INVITE MANUFACTURERS TO BE PART OF THIS WITH THE WITH THE. REALLY FOR THE GOAL TO EDUCATION, MANUFACTURING AND INDUSTRY TO COME TOGETHER TO UNDERSTAND SOME OF THE ISSUES THAT ARE HAPPENING AND, AND REALLY INTRODUCE AND CELEBRATE OUR OUR MANUFACTURERS IN THE. WHEN WE CELEBRATED MANUFACTURING DAY ON OCTOBER THE 3RD, WE INVITED OVER 60 STUDENTS TO BE PART OF THIS EVENT, WHICH THEY GOT AN OPPORTUNITY TO EXPLORE CAREERS IN MANUFACTURING, AND THEY WERE

[01:20:07]

[01:25:06]

ALL RIGHT. MAYOR PRO TEM LUCK, THANK YOU SO MUCH FOR COMING TONIGHT. I'M REALLY EXCITED TO SEE THE HISPANIC BUSINESS ASSOCIATION GROWING. I THINK THAT'S A FANTASTIC PROGRAM AND PROBABLY VERY WELL NEEDED IN THE CITY OF GARLAND. SO I'M REALLY HAPPY YOU ALL ARE PUTTING THE EFFORTS TOWARDS THAT. I DID ATTEND ONE OF THOSE MEETINGS AND AND IT WAS IT WAS VERY INTERESTING AND IT WAS A FULL HOUSE. EVERY TABLE WAS FULL. SO THANK YOU. YOU MENTIONED DURING YOUR MEMBER RETENTION TOUCHES THAT YOU WERE ASKING BUSINESSES WHAT THEIR MAJOR CHALLENGES ARE. SAW TARIFFS WAS ONE. BUT WILL YOU GO OVER SOME OF THE OTHER ONES, ESPECIALLY THOSE THAT MIGHT RELATE TO HOW THEY'RE DOING BUSINESS IN THE CITY? AND I WILL INVITE PAUL TO COME UP HERE BECAUSE HE ACTUALLY WENT TO THOSE MEETINGS. I DIDN'T HAVE A CHANCE TO TO DO SO. HE WAS INVITED. THERE YOU GO. COME. DON'T WORRY. I CAN KICK HIM HERE. AS QUINN SAID, IT'S COLLABORATIVE. AND THE ISSUES THAT YOU HEAR, BESIDES THE BUSINESS ISSUES, ARE ISSUES WITH THE CITY. SOME OF THEM ARE, AS WE TALKED ABOUT, THE EXPANSION. THAT'S THE THE PROCESS OF GETTING PERMITTED AND EXPEDITED PROCESS, BECAUSE WHEN WHEN COMPANIES ARE EXPANDING, THEY NEED TO DO IT QUICKLY. SO THAT'S A POSITIVE.

STREETS ARE ALWAYS AN ISSUE. WE HEAR THAT QUITE A BIT. THERE WAS SOME LOCALIZED FLOODING ISSUES THAT WERE BEING ADDRESSED BY THE ENGINEERING DEPARTMENT. EVERYTHING THAT WAS BROUGHT UP HAS BEEN ADDRESSED. AND SO THAT'S THE COLLABORATION. WHEN WE HAVE ISSUES THAT GO OUTSIDE THE WORKFORCE AND THE TRAINING KINDS OF THINGS, THEN IT COMES TO CITY DEPARTMENT.

PERIODIC HOMELESSNESS ISSUES. AGAIN, YOU'VE GOT A GREAT SYSTEM TO DEAL WITH THAT. BUT AS KARINA SAID, IN GENERAL, PEOPLE ARE PRETTY HAPPY HERE. PEOPLE ARE PRETTY HAPPY. I MEAN, IT'S THE THINGS THAT WE CAN CONTROL HERE. THERE'S THINGS GLOBALLY. THE TARIFF ISSUE IS, IS CASE BY CASE. SOME WERE AFFECTED NEGATIVELY, SOME WERE AFFECTED POSITIVELY. MOST WERE JUST WAITING FOR IT TO LEVEL OUT. AND SO WHAT YOU WHAT YOU FIND IN GARLAND IS A GREAT SENSE OF RESILIENCY. PEOPLE ARE GOING TO WORK THROUGH ISSUES AND GET TO THE OTHER SIDE. IN OUR SMALL BUSINESS COMMUNITY. YOU KNOW, JEFF CAN TALK ABOUT THE ROUND TABLES. HE'S A PART OF ONE OF THOSE AND TALK ABOUT THE THE INTENTIONALITY OF THOSE KINDS OF THINGS. SO BUT I'M HERE TO ANSWER A SPECIFIC QUESTION WITHOUT PROLONGING THIS CONVERSATION. SO. SO WHAT IS YOUR WHAT'S YOUR FIRST YEAR RETENTION RATE ON NEW ON NEW MEMBERS. SO ANY MEMBER THAT'S BEEN THERE, THEY'RE IN THEIR FIRST YEAR JUST TALLIED UP THAT IN OUR WE ARE 79%. THAT'S FANTASTIC. AND THAT'S RETENTION RATE WITH THE CHAMBER. UNDERSTAND THAT THIS PROGRAM

[01:30:02]

SO OKAY. AND THEN THE NEXT ONE IS KIND OF MEMBERSHIP RELATED. AND I KNOW YOU'RE YOU'RE GOING OUTSIDE OF THE MEMBERSHIP REALM, BUT I'M STILL CURIOUS WHAT YOUR RATIO OF MEMBERSHIP DUES TO NON DUES REVENUE IS. DUES VERSUS NON DUES. AND IF YOU NEED TO GET BACK TO ME ON IT THAT'S FINE. LET'S DO THAT OKAY. MAKE IT ACCURATE. NOW WE JUST WENT THROUGH OUR BUDGET PROCESS SO WE CAN GIVE YOU REALLY ACCURATE NUMBER. YEAH. AWESOME. THANK YOU VERY MUCH. CAN YOU TALK TO A CHAMBER PERSON. WE CAN MAKE UP NUMBERS BUT. WELL THAT WOULD THAT WOULD BE GOOD IF YOU DIDN'T. I REALLY APPRECIATE THE WORK THAT YOU'RE DOING. IT'S IT'S GOOD WORK. CHAMBER WORK IS FUN AND VERY MUCH ENJOYABLE AND REWARDING. YES. SO WE'RE REALLY GLAD TO HAVE YOYOU. THANK YOU.

THANK YOU, COUNCILMEMBER WILLIAMS. HELLO, MR. PAUL. OH. I HAVE ONE QUESTION AS IT RELATES TO YOUR STRATEGIES FOR BUSINESS RETENTION. NOW, ONE OF THE ONE OF THE CHALLENGES THAT WE STRUGGLE WITH TIME AND TIME AGAIN, AND IN MY DISTRICT, WITH LARGE SHOPPING CENTERS, NEW OWNERS. ANCHORS LEAVING. THAT'S THE PROBLEM. AND OUR ECONOMIC DEVELOPMENT DEPARTMENT WORKS.

YOU KNOW, THEY THEY USE EVERY CARROT ALMOST THAT THEY THAT'S AVAILABLE TO THEM TO GET AN ANCHOR TO STAY. AND THAT DOESN'T WORK ALL THE TIME. SO WE CURRENTLY STILL HAVE A SITUATION IN A SHOPPING CENTER COMPLEX. THAT'S THE WHOLE SHOPPING CENTER WAS BOUGHT BY NEW OWNER. AND AND THEY HAVE ONE ANCHOR LEFT AND THEY'RE LOOKING FOR SOMEBODY TO OCCUPY THE OTHER BIG BUILDING. AND THE SUGGESTIONS, IF I CAN ADDRESS THAT, ONE OF THE THINGS THAT A SHOPPING CENTER OWNER OR DEVELOPER WANTS IS A SUCCESSFUL BUSINESS, AND THAT'S OUR FOCUS IS TO WELL, I'LL PUT IT THIS WAY, THE SUCCESSFUL BUSINESS FROM A COUNT MONEY COUNT WAS SUCCESSFUL. YEAH, OKAY. BUT THEY CHOSE TO LEAVE FOR SOME OTHER REASONS. RIGHT. WELL, I KNOW HOW HARD THE CITY WORKS IN TERMS OF UPGRADING THE INFRASTRUCTURE, THE STREETS, THE FACADES. SO I THINK THE COLLABORATION THERE ARE THINGS THAT THAT WHEN WE SAY ECONOMIC DEVELOPMENT, IT'S EVERYTHING WE DO EVERY DAY. YOU CAN'T HAVE ECONOMIC DEVELOPMENT WITHOUT STREETS AND PUBLIC SAFETY AND YOU KNOW, ALL THE SERVICES, WATER, ELECTRICITY, EVERYTHING ELSE. AND SO WHAT WE HAD TO DO A LONG TIME AGO WAS GET VERY INTENTIONAL ABOUT FOCUSING ON THE THINGS THAT WE CAN CONTROL. SO WHAT WE WORK WITH IS, IS THE VIABILITY OF THE INDIVIDUAL BUSINESSES. WHAT GOES ON WITH WITH CENTER OWNERS, THINGS LIKE THAT. IT'S REALLY OUTSIDE OUR PURVIEW. SO BUT WE DON'T WE DON'T GIVE UP ON THAT. WE JUST FOCUS ON THE FOLKS THAT ARE INSIDE THOSE CENTERS. THE GROCERY INDUSTRY, GROCERY INDUSTRY. YES, BIG BOX. ANY ANY THOUGHTS ON THAT? I'VE BEEN IN GARLAND FOR 36 YEARS. THAT QUESTION HAS COME UP EVERY YEAR FOR 36 YEARS, AND THERE IS MORE ACCESS COMING. BUT THAT IS DEMOGRAPHIC SPECIFIC. THERE'S BEEN DISCUSSIONS OUTSIDE ON THE RECRUITMENT SIDE, WHICH IS NOT IN OUR PURVIEW. THAT WOULD INDICATE THAT THERE MAY BE SOME MORE OF THOSE THINGS COMING. BUT FOOD, FOOD DESERTS ARE THINGS THAT WE'RE VERY SENSITIVE TO. WE DON'T HAVE A REAL WAY TO ADDRESS THAT. SO I REALLY DON'T KNOW WHAT TO WHAT TO SAY ABOUT THAT, BUT I KNOW THAT IT COMES UP ON A REGULAR BASIS. SO I SUGGESTED MOVING, BUT I'M NOT GOING TO MOVE NOW. OKAY. BUT DO YOU HAVE ANY THOUGHTS? KATRINA. WELL, I WAS JUST GOING TO MENTION THERE'S THERE'S WHAT WE'RE DOING ON THE SMALL BUSINESS INITIATIVE. I KNOW THERE'S THAT'S BEEN ONE OF YOUR, YOU KNOW. I GUESS, PRIORITIES, YOU KNOW, THAT YOU'VE WANTED US TO, TO ADDRESS AND AND WE DO. I MEAN, AND IT'S A ONE BY ONE THOSE THAT ONE BY ONE RELATIONSHIP BUILDING TAKES TIME AND WE MIGHT NOT GET THERE

[01:35:05]

I KNOW FROM THE COLLEGE STANDPOINT THERE'S A BIG OUTREACH TO BRING MORE RESOURCES, EDUCATION RESOURCES IN TO ELEVATE FOLKS MORE EDUCATION. THE HIGHER INCOME, THE BETTER, BETTER, BETTER ABLE WE ARE TO ATTRACT THOSE KINDS OF FOLKS. THAT'S A LONG TERM STRATEGY. OKAY. THANK YOU. THANK YOU MAYOR. THANK YOU SIR. ANY OTHER QUESTIONS FOR CHAMBER? I SEE NONE, BUT THANK YOU BOTH FOR COMING DOWN. I APPRECIATE THE UPDATE COUNCIL. I THINK THIS NEXT ITEM MAY BE A LITTLE LONGER. SO GO AHEAD AND GIVE US A TEN MINUTE RECESS. PLEASE BE D

[6. Code Compliance: Future Initiatives, Civil Citations Implementation, and Workforce Priorities]

WHAT I'D LIKE FOR YOU TO REALLY PAY ATTENTION TO IS THE PROACTIVE VIOLATIONS. SO 86% OF THE VIOLATIONS WERE PROACTIVE. SO WHAT THAT MEANS IS THAT WE'RE NOT TWIDDLING OUR THUMBS AND WAITING FOR VIOLATIONS TO APPEAR FOR US. WE'RE GOING OUT PROACTIVELY ENFORCING AND MAKING SURE WE'RE KEEPING THE CITY IN COMPLIANCE. ALL RIGHT. SO AGAIN, I'M NOT GOING TO READ EACH ONE OF THESE METRICS, BUT WE'RE JUST GOING TO DIVE A LITTLE BIT DEEPER. I'M GOING TO POINT TO A COUPLE OF KEY METRICS. ONE BEING OUR REVENUE GENERATED WHICH WAS 784,000 JUST FROM RENTAL PERMITS. THAT'S A HUGE PORTION OF WHAT WE DO, A HUGE PROGRAM AND GENERATES QUITE A BIT OF REVENUE. MY PET PEEVE ARE ILLEGAL SIGNS. WE'VE HAD 6400

[01:40:04]

QUITE A LARGE NUMBER. CAN YOU GIVE AN EXAMPLE OF URBAN BLIGHT? URBAN BLIGHT? LET ME BE. THANK YOU. MAYOR. LET ME BE MORE SPECIFIC. SO IT'S TRASH AND DEBRIS, EXTERIOR IMPROPER STORAGE THAT'S LEFT OUTSIDE. AND WE'RE COMING THROUGH WITH A WORK ORDER TO PICK IT UP, CLEAN IT AND REMOVE IT. THAT'S URBAN BLIGHT. I KNOW THAT'S A BROAD TERM. YOU'RE RIGHT. THAT'S A VERY BROAD TERM. BUT THAT'S WHAT IT MEANS. ALL RIGHT. SO HERE IS JUST A A VISUAL SNAPSHOT SHOWING OUR MOST PREVALENT VIOLATIONS. NO SURPRISE ANYONE I'M SURE TALL GRASS IS THE NUMBER ONE VIOLATION. 8500 DIFFERENT INSTANCES OF TALL GRASS IN RESIDENTIAL AREAS. THE SAME FOR COMMERCIAL HIGH GRASS IS THE HIGHEST VIOLATION FOLLOWED BY IMPROPER STORAGE AND RESIDENCE AND ENCROACHMENT. WE ALSO HAVE IN THE COMMERCIAL ZONES. OUR SECOND HIGHEST VIOLATION IS TRASH AND LITTER. 278 COMING UP. THIRD IS UNPERMITTED ACCESSORY BUILDINGS AT 147. AND THIS RIGHT HERE IS A THIS IS A SNAPSHOT. THIS IS A MONTH IN THE LIFE OF CODE. AS YOU CAN SEE, WE'RE QUITE BUSY. THIS IS FOR THE MONTH OF JULY OF THIS YEAR, WHERE WE HAD 4000 TOTAL VIOLATIONS, OF WHICH AGAIN, WE'RE PROACTIVE. SO 3000 PLUS WERE PROACTIVE VIOLATIONS. WE WENT OUT AND WE FOUND VIOLATIONS OURSELVES AND WE ADDRESSED THEM. BUT IN ADDITION TO THE MANY VIOLATIONS THAT WE ENFORCE ON A MONTHLY BASIS, WE'RE ALSO DOING PROACTIVE INSPECTIONS IN OUR ANNUAL INSPECTIONS FOR MULTIFAMILY. SO WE HAVE 25,000 UNITS OF APARTMENTS IN THE CITY, 235 TOTAL COMPLEXES. AND WE'RE INSPECTING EACH COMPLEX ON AN ANNUAL BASIS. SO THIS ONE INSPECTION CAN TAKE US UP TO ONE WEEK TO FULLY INSPECT THAT PARTICULAR PROPERTY. SO THAT'S IN ADDITION TO THE VIOLATIONS THAT WE'RE CURRENTLY DOING, THE 4000 VIOLATIONS WE HAVE PER MONTH, WE'RE DOING THESE MONTHLY VIOLATIONS, THESE MONTHLY INSPECTIONS OF APARTMENT UNITS. TO ADD TO THAT, WE HAVE 10,000 PLUS SINGLE FAMILY R RENTALS. SO WE'RE INSPECTING THOSE WHEN WE HAVE A CHANGE IN TENANT. SO EVERY TIME WE HAVE A CHANGE IN TENANT WE'RE COMING TO INSPECT THOSE PROPERTIES AS WELL. AND ALSO WE HAVE 100 PLUS SHORT TERM RENTALS WHICH WE ARE NOW INSPECTING ON AN ANNUAL BASIS. AND THE CHERRY ON TOP IS THE GARAGE SALES AT 4600. GARAGE SALE PERMITS THAT ARE ISSUED WERE ISSUED THIS PAST YEAR. SO THAT IS A MONTHLY SNAPSHOT. SO NOW WE'LL GET INTO WHERE WE'RE GOING NOW, WHAT OUR PRIORITIES ARE. AND THIS IS RARELY RELATIVELY FLUID RIGHT. WE KIND OF PUT IT IN ORDER OF WHERE WE THINK IT'S MOST IMPACTFUL, BUT WE WANT TO GET INPUT ON WHAT THE PRIORITIES OF THE CITY AND THE COUNCIL MAY BE. SO OUR INITIAL OUR COMMERCIAL CORRIDOR CURB APPEAL, SOME OF THESE I WILL JUST GO THROUGH. WE'RE GOING TO GO IN DETAIL FURTHER IN THE PRESENTATION. BUT THAT FIRST IMPRESSION OF WHAT YOU GET WHEN YOU COME TO GARLAND, THAT'S KEY. THAT CORRIDOR CURB APPEAL, WE FOLLOW THAT WITH NEIGHBORHOOD SAFETY AND CURB APPEAL. ALL RIGHT. WHEN YOU GET INTO THE NEIGHBORHOODS AND YOU'RE MAKING A BUYING OR LEASING DECISION, IT'S IMPORTANT TO KNOW WHAT THAT THAT NEIGHBORHOOD LOOKS LIKE, THE CURB APPEAL AND THE SAFETY OF THAT PARTICULAR NEIGHBORHOOD.

THEN WE HAVE OUR VACANT AND NUISANCE PROPERTY ENFORCEMENT. THESE ARE THE BURNOUTS THAT REALLY, REALLY TERRIBLE PROPERTIES THAT CAN DESTROY A NEIGHBORHOOD'S PROPERTY VALUE AND QUALITY OF LIFE. WE HAVE RENTAL PROPERTY MAINTENANCE. AS WE MENTIONED, THERE ARE 10,000 PLUS RENTAL PROPERTIES IN THE CITY. SO THAT'S A SIGNIFICANT PART OF OUR POPULATION THAT WE WANT TO MAKE SURE WE ADDRESS THOSE CONCERNS. A HUGE PART THAT WE'RE GOING TO TALK ABOUT IN DETAIL ARE CODE CARES AND COMMUNITY OUTREACH INITIATIVES IMPORTANT JUST TO SHOW THAT HEART THAT CODE IS REALLY OUT THERE CARING FOR THE RESIDENTS. SO WE'LL WE'LL SPEAK MORE ABOUT THAT COMING FORWARD. AND JUST BRIEFLY, ILLEGAL VENDING, TEMPORARY SIGNAGE, GARAGE SALE

[01:45:01]

AND WE LOOK AND WE LOOK TO BE GOING LIVE HERE IN FEBRUARY FEBRUARY. FEBRUARY. FEBRUARY.

IDEALLY WITH THAT, THAT'S GOING TO HELP STREAMLINE A LOT OF OUR PROCESSES. WE'RE ALSO GOING TO HAVE A CITIZEN PORTAL THAT WILL BE CONNECTED SEAMLESSLY TO ASSIST SO PEOPLE CAN GO THROUGH, HAVE THEIR OWN CITIZEN PORTAL AND KEEP TRACK OF WHAT WE'RE DOING WITH THEIR COMPLAINTS AND THINGS OF THAT NATURE. HE TALKED ABOUT THE SHORT TERM RENTAL. WE'RE NOW USING HOST COMPLIANCE TO HELP US WITH THAT. THEY HAVE DIFFERENT METHODOLOGIES TO BE ABLE TO GO OUT AND FIND THE SHORT TERM RENTALS THAT ARE IN THERE. THERE'S A LOT OF STUFF WAY ABOVE MY HEAD, BUT THEY HAVE SOME PRETTY NIFTY WAYS OF BEING ABLE TO FIGURE OUT WHERE THE PROPERTIES ARE. SORRY. THEN WE HAD OUR WEEKEND PILOT PROGRAM. WE'LL COVER THAT HERE IN JUST A MINUTE. BUT WE OH, WE HEARD THAT THERE IS A NEED FOR POP UP VENDORS, MERCHANDISE VENDORS.

AND SO WE STARTED A PILOT PROGRAM ON THAT. AND THEN ALSO THE JUST A COMMERCIAL CORRIDOR FOCUS, ANOTHER INITIATIVE, SORRY, ANOTHER INITIATIVE THAT'S GOING TO BE THE COMMUNITY TOOL SHARE PROGRAM. SO ONE OF THE THINGS THAT WE DECIDED THAT WE WANTED TO DO WAS UTILIZE SOME OF THE TOOLS THAT WE HAVE, AND ONE OF OUR TRAILERS. SEE IF WE CAN GET THOSE. WE'RE GETTING THOSE UP AND RUNNING RIGHT NOW, AND THEN WE WANT TO BE ABLE TO GET THOSE EITHER. EITHER SOMEBODY CAN COME AND GET THEM FROM US, OR WE'LL BE ABLE TO ACTUALLY TAKE THOSE TOOLS AND TOOLS OUT TO A COMMUNITY PROGRAM, LET THEM USE THOSE, AND THEN WE CAN PICK THOSE UP. I WOULD SEE SOMETHING NOT TO SPEAK FOR NEIGHBORHOOD VITALITY, BUT IT'D BE THINK IT'D BE KIND OF AWESOME, RIGHT? IF WE GO OUT AND WE BRING OUT, THEY'RE GOING TO HAVE A BLOCK PARTY SOMEWHERE, WE PULL UP WITH THE TOOL, SHARE THE TOOL, TOOL TRAILER, GET OUT THERE, WORK IN THE PROPERTY. THEN WE CELEBRATE WITH A BIG BLOCK PARTY, SOMETHING LIKE THAT.

CODE CURE SATURDAYS. WE DID THIS BACK IN THE DAY. UNFORTUNATELY, COVID REALLY DECIMATED THE CODE CURES PROGRAM, SO WE'RE REALLY TRYING TO BUILD THAT UP AND REALLY HELP OUT THE COMMUNITY. ACTUALLY, A LOT OF IT'S ABOUT THE COMMUNITY HELNG THE COMMUNITY. THE BEST THING I CAN SAY ON CODE CURES AND I USE THIS A LOT. SOME OF YOU HAVE PROBABLY HEARD THIS IS WE DON'T NECESSARILY DO THE JOB FOR YOU, RIGHT. BUT IF SOMEONE HAD A FENCE THAT NEEDS TO BE WORKED, SOMEONE HAS THE MONETARY MEANS TO BE ABLE TO TAKE CARE OF GETTING THAT FENCE INSTALLED. AND THEN ANOTHER PERSON HAS THE KNOWLEDGE OF HAVING THAT DONE RIGHT. ALL OF THAT'S WITHIN THE COMMUNITY. SO WE'RE NOT NECESSARILY DOING THAT FOR THEM.

WHAT WE'RE DOING IS WE'RE WE'RE HELPING COORDINATE THE COMMUNITY TO WORK TOGETHER TO GET THAT TAKEN CARE OF. AND THEN LAST INITIATIVE IS JUST OUR CUSTOMER FEEDBACK. WE HAVE KIOSKS IN ALL OF THE DEVELOPMENT SERVICES CENTERS. THAT WAY PEOPLE CAN LOG IN SO WE CAN KEEP TRACK OF WHAT IT IS THEY'RE COMING IN PERSON TO SEE. WE HAVE SURVEYS. AND THEN OF COURSE, WE'VE NOW WE HAVE SOME OUR LEADS HAVE BEEN SAFETY TRAINED. WE PLAN TO EXPAND THAT THROUGH OUR INSPECTORS. AND THEN WE'RE FOCUSING ON ICC CERTIFICATIONS MOVING FORWARD.

SO I KIND OF SPOKE TO THE QUADRANT METHODOLOGY. BUT EACH QUADRANT WILL HAVE ONE LEAD.

THEY'LL HAVE ANYWHERE FROM 5 TO 6 INSPECTORS IN THAT AREA. AND ONCE AGAIN, REALLY THE WHOLE

[01:50:03]

THANK YOU. SO THIS IS WHAT IT'S GOING TO LOOK LIKE. WE ACTUALLY USE GIS TO HELP IDENTIFY AND TRY TO EVEN OUT THE INSPECT THE COUNCIL DISTRICTS AS MUCH AS POSSIBLE BY WE DID IT BY ADDRESSES. HOW MANY ADDRESSES ARE IN EACH ONE OF THESE. AND THAT'S COMMERCIAL RESIDENTIAL EVERYTHING. AND SO WE WERE ABLE TO IDENTIFY TRY TO LEVEL THAT OUT FOR OUR INSPECTORS AS MUCH AS POSSIBLE. AND SO YOU'LL HAVE 1 IN 8, SIX AND SEVEN, TWO AND FIVE AND THREE AND FOUR. THOSE WILL BE THE FOUR QUADRANTS. SO IT'S NOT EXACTLY LINED UP LIKE A NORTH SOUTH, EAST WEST. BUT IT'S IT'S PRETTY CLOSE. AND THEN ONCE AGAIN, WE'VE BEEN WORKING WORKING WITH ECONOMIC DEVELOPMENT. AND ALSO NEIGHBORHOOD VITALITY COMMUNITY SERVICES TO HELP TRY TO IDENTIFY AREAS THAT NEED THE MOST ATTENTION. RIGHT. SO WE'RE LOOKING AT THINGS LIKE GATEWAYS.

WE'RE LOOKING AT THE MAJOR CORRIDORS, COMMERCIAL CENTERS WHERE THOSE WILL CONNECT, AND THEN OBVIOUSLY PARKWAYS AND THEN FEEDERS INTO THE NEIGHBORHOODS THEMSELVES. SO WE'LL WORK FROM AN OUTWARD END. WHERE ARE PEOPLE SEEING GARLAND? THAT'S WHERE WE'RE GOING TO FOCUS OUR EFFORTS. AND THEN WE'LL MOVE INTO THE NEIGHBORHOODS. THANK YOU CHRIS.

ALL RIGHT. SO NEXT UP WE'LL DISCUSS OUR WE'LL BE BRINGING THIS IN FRONT OF THE COMMUNITY SERVICE COMMITTEE ON THURSDAY. OUR CIVIL CITATION PROCESS. THIS IS SOMETHING THAT WE'VE BEEN I THINK THE CITY'S BEEN TRYING TO DO FOR QUITE SOME TIME AND HAS SEVERAL BENEFITS.

IT REDUCES COMPLIANCE TIME INSTEAD OF MONTHS. THROUGH THE CRIMINAL PROCESS. WE CAN PROCESS CASES IN A MATTER OF WEEKS. IT'S A LITTLE BIT LESS WORK ON BEHALF OF THE TEAM.

THEY'RE ABLE TO STREAMLINE THEIR PROCESS AND MAKE IT MORE EFFICIENT FOR US TO SERVE AND GET PROCESSED THESE CITATIONS MUCH FASTER. IT DOESN'T TAKE CRIMINAL CITATIONS OFF THE BOARD. WE STILL HAVE THE OPTION OF USING CRIMINAL CITATIONS FOR MORE EGREGIOUS CASES THAT TAKE A LOT MORE TIME. BUT NOT ONLY IS IT A TIME SAVER FOR US, IT'S ALSO A TIME SAVER FOR THE COURTS AND FOR THE CITY ATTORNEY'S TO HAVE TO PROCESS THOSE LENGTHIER CRIMINAL CITATIONS WHEN WE CAN JUST FAST TRACK THIS IN A MATTER OF WEEKS. AND AS WE SAW FROM OUR EARLIER SLIDE THAT THE MAJORITY OF OUR VIOLATIONS ARE TALL GRASS AND PROPERTY MAINTENANCE, SO WE CAN THOSE ARE THE TYPES OF VIOLATIONS THAT WE WOULD BE SENDING THROUGH THE CIVIL CITATION PROCESS VERSUS THE CRIMINAL CITATION MUCH QUICKER, BUT THEY TAKE UP THE MAJORITY OF OUR CASES. 80, 75 TO 80% ARE GOING TO BE THOSE PROPERTY MAINTENANCE VIOLATIONS THAT WE CAN HANDLE WITH THE CIVIL PROCESS. SO AGAIN, THIS IS NOT IN ADDITION TO IT'S NOT IN LIEU OF CRIMINAL CITATION. THIS IS IN ADDITION TO THE FEES WILL BE SOMETIMES LESS THAN WHAT THEY WOULD BE FOR A CRIMINAL CITATION. SO IT'S NOT AN ADDITIONAL FEE ON OUR RESIDENTS.

IT'S JUST ANOTHER PATH FOR US TO GET COMPLIANCE IN A MORE EFFICIENT WAY. ALL RIGHT. SO FOR THOSE VISUAL LEARNERS LIKE MYSELF, HERE'S JUST A FLOWCHART I LOVE LOVE A GOOD FLOWCHART.

SO THE PROCESS IS SIMILAR TO ANY OTHER VIOLATION. YOU RECEIVE A NOTICE OF VIOLATION.

WE HAVE PATH A WHICH IS OUR HAPPY PATH. HEY THEY AGREE THAT THEY'RE IN VIOLATION. THEY PAY THE FINE AND CASE IS CLOSED. PATH B THEY CAN ALSO CHOOSE TO HAVE A HEARING IN WHICH THEY'LL GO TO A HEARING OFFICER, WHICH IS NOT. IT'S THROUGH THE COURTS, BUT IT'S NOT A JUDGE. IT'S A HEARING OFFICER THAT'S SPECIFICALLY TAILORED FOR THIS PROCESS. THE HEARING OFFICER WILL HEAR THE CASE AND THEY CAN EITHER FIND THEM LIABLE OR NOT LIABLE. IF THEY'RE NOT LIABLE, THE CASE IS DISMISSED. THEY GO HOME AND WE TRY IT AGAIN. IF THEY ARE FOUND LIABLE, THEN OF COURSE THERE'S A FINE TO BE PAID. THEY'LL HAVE 30 DAYS IN WHICH TO PAY THAT PARTICULAR FINE. AND THEY CAN ALSO APPEAL THE RULING TO MUNICIPAL COURT. SO THERE'S STILL A COURT PROCESS IN PLACE. THIS IS JUST A WAY TO STREAMLINE. LIKELY 75% OF OUR CASES WOULD GO THROUGH THE CIVIL CITATION PROCESS IF APPROVED. SO AGAIN, THIS IS JUST A HIGH LEVEL OVERVIEW.

WE'RE GOING TO GO INTO MUCH GREATER DETAIL IN A FURTHER WORK SESSION. OUR COMMITTEE

[01:55:01]

SO IDENTIFIED VARIOUS LOCATIONS THROUGHOUT THE CITY AND OVER. WHAT WAS IT JUNE TO OVER A 12 WEEK PERIOD, JUNE TO AUGUST, WE WERE ABLE TO EDUCATE AND ENFORCE THE THE FACT THAT YOU CAN'T HAVE A POP UP VENDOR ON A COMMERCIAL ON A COMMERCIAL PROPERTY, IT'S JUST NOT ALLOWED.

HAD OVER 20 CITATIONS. I KNOW SOME OF THE LARGE AREAS, I'M SURE YOU ALL ARE AWARE, BUT DOWN ON CENTERVILLE MARKETPLACE AREA DOWN ON BROADWAY, AROUND ROWLETT ROAD AND THEN OF COURSE ALSO ON FOREST LANE, WE HAVE SOME OVER IN FOREST LANE RIGHT OUTSIDE THE THERE AND GO ON TO THE NEXT ONE. ANOTHER THING THAT WE HEARD THAT PEOPLE HAD A CARE FOR WERE TIRE SHOP, TIRE SHOPS. SO WE STARTED LOOKING AT OUR TIRE SHOPS AND KIND OF IDENTIFYING THOSE. WE ACTUALLY FOUND THAT WE HAD 56 THAT WERE JUST TIRE SHOPS. NOW THIS DOES NOT THIS NUMBER DOES NOT INCLUDE ANY ANY MAJOR OR ANY MAJOR AUTO CARE. SO THERE ARE SOME MAJOR AUTO CARES THAT DEAL WITH TIRES. BUT THESE ARE STRICTLY THE MOM AND POPS AND THE MAJOR DEALERS THAT DEAL IN TIRE TIRE SHOPS ON THAT. AND SO REALLY WHAT IT COMES DOWN TO IS, YOU KNOW, THE OUTDOOR DISPLAY AND TIRE, WE HAVE A FIVE BY FIVE BY FIVE RULE CANNOT BE MORE THAN FIVE FEET TALL, CAN'T BE MORE THAN FIVE FEET AWAY FROM THE FRONT OF THE FRONT OF THE BUILDING. AND THEN NO MORE THAN FIVE DAYS, FIVE CONSECUTIVE DAYS IN AALENDAR MONTH. NOW, THERE ARE SOME LIMITATIONS IN ENFORCEMENT WITH THAT. IT'S BUT WE ARE WE ARE WORKING WITH OUR TIRE SHOP VENDORS OR THE COMMERCIAL PROPERTIES, GETTING SOME EDUCATION OUT THERE. AND WE'LL BEGIN THAT IN JANUARY SO THAT WE'RE GOING TO GET TO START THE EDUCATION AND ENFORCEMENT THEREAFTER. AND THEN THE ONE THAT WE ACTUALLY JUST STARTED THIS MONTH IS GOING TO BE OUR TEMPORARY BANNER. SO HE HE MENTIONED KIND OF THE BANDIT SIGNS EARLIER. WELL, NOW THIS MONTH WE'RE FOCUSING ON TEMPORARY BANNERS. SO ANYTHING THAT YOU SEE IN PLACE OF AN ACTUAL SIGN ON A BUILDING, THEY, YOU KNOW, PUT UP SOME SORT OF A BANNER OR THEY THE, THE, THE WAVY GUYS OR A FEATHER FLAG, SOMETHING LIKE THAT. SO THAT'S WHAT WE'RE FOCUSING ON. THEY CAN'T HAVE THOSE IN THE CITY OF GARLAND. THERE ARE SOME SIGNS THAT ARE JUSTROHIBITED BANNERS THEY CAN HAVE FOR TEMPORARY PERIOD OF TIME. IF THEY ARE IN THE PROCESS OF GETTING AN ACTUAL SIGNED PERMIT. BUT ANYHOW, WE JUST LOOKED AT THE NUMBERS TODAY. SO WE'VE IDENTIFIED MORE THAN 50 SO FAR THIS MONTH. AND WE HAVE IN ENFORCEMENT OF A ROUGHLY 30. SO WE WERE RIGHT RIGHT AROUND 30. WE HAVE ENFORCEMENT ON WHERE WE'VE ACTUALLY BEEN ABLE TO GET COMPLIANCE. SO LOOKING FORWARD TO SEEING WHAT THAT BRINGS US THROUGH THE REST OF THE MONTH.

ABSOLUTELY. SO. MOVING ON TO RESTORE AND RESPOND. SO ONE OF THE THINGS THAT WE NOTICED A FEW MONTHS BACK WAS THAT WE WERE GIVING QUITE A BIT OF LEEWAY FOR PEOPLE TO COME INTO COMPLIANCE. WE WOULD GIVE A FIRST NOTICE, THEN A SECOND AND SOMETIMES A THIRD NOTICE, AND IT WOULD TAKE A LOT OF TIME. SO DURING THAT TIME, YOU AS A NEIGHBOR ARE SEEING THIS PROPERTY THAT'S NONCOMPLIANT FOR 21 DAYS, FOR SEVERAL WEEKS. AND THAT'S SOMETHING THAT WE DON'T WE DON'T WANT TO ENCOURAGE THAT. WE WANT TO IF THE ORDINANCE REQUIRES SEVEN DAYS, WE WANT TO HAVE COMPLIANCE WITHIN THAT GIVEN TIME PERIOD. SO WE STARTED SOMETHING CALLED RESTORE AND RESPOND. WE LIKE WE LIKE CATCHY NICKNAMESS AND THINGS LIKE THAT TO GET US EXCITED ABOUT WHAT WE'RE DOING. AND SO WITH RESTORE AND RESPOND, WE DECIDED JUST TO TREAT THE ORDINANCE AS IT'S WRITTEN. IF THERE'S SEVEN DAYS TO COMPLY, WE WANT TO GIVE YOU SEVEN DAYS. NOW, THAT DOESN'T MEAN YOU CAN'T CALL US AND SAY, HEY, I NEED AN EXTRA FEW DAYS TO MOW MY LAWN. OF COURSE WE'RE GOING TO GIVE YOU THAT TIME, OR YOU NEED AN EXTRA WEEK TO REPAIR YOUR FENCE. THEN YES, WE'RE GOING TO ALLOW FOR THAT ADDITIONAL TIME. BUT WE WANT WE DON'T WANT FOLKS TO IGNORE US, WHICH WAS UNFORTUNATELY, WHAT WAS HAPPENING IN MANY CASES IS THAT THEY WERE SO USED TO GETTING THE SECOND, THIRD AND FOURTH NOTICE THAT THEY WOULDN'T PAY MUCH ATTENTION TO THAT FIRST NOTICE. SO THE RESULTS, THEY SPEAK FOR THEMSELVES. WE WE INITIALLY WE TRIPLED. FOR THE MOST PART WE TRIPLED. WE STARTED IN AUGUST AND WE TRIPLED OUR REVENUE. WE TRIPLED THE AMOUNT OF INVOICES AND ABATEMENTS THAT WE THAT WE PUT OUT THERE. SO WE WENT FROM 46 IN AUGUST OF 24, ALL THE WAY UP TO 125 IN AUGUST OF 2025. AND SO WE'VE CONTINUED THAT MOMENTUM, AS YOU CAN SEE, FROM SEPTEMBER TO OCTOBER. SO AS WE'RE TRIPLING THE AMOUNT OF ABATEMENTS AND INVOICES, WE'RE ALSO TRIPLING THE AMOUNT OF REVENUE THAT WE'RE BRINGING BACK IN. SOME OF THAT IS HARD

[02:00:04]

WE BELIEVE A GD LAWN AND A WELL-KEPT HOME IS CONTAGIOUS. IF WE ENCOURAGE THAT CULTURE, IT'S GOING TO SPREAD, RIGHT? IF YOU PLANT FLOWERS, MAYBE YOUR NEIGHBOR PLANTS FLOWERS ACROSS THE STREET. AND SO WE'RE ENCOURAGING THAT CULTURE OF COMPLIANCE AND ACCOUNTABILITY.

SO SIMILAR WITH THE INVOICES. THIS WAS OUR HIGHEST INVOICE TOTAL LARGELY DUE TO THAT PUSH.

AND THAT LAST QUARTER WE REALLY WE REALLY BROUGHT IT HOME AND WE MADE A LOT OF LOT OF GOOD CHANGES WITHIN THAT LAST QUARTER. ALL RIGHT. AND THEN FINALLY, WELL, WE'RE GETTING CLOSE TO THE END. I'M EXCITED TO TALK ABOUT CODE CARES. THIS IS IF OUR INSPECTORS ARE THE ENFORCEMENT. THEY'RE THE POLICE. THIS IS OUR PUBLIC RELATIONS ARM RIGHT. WE'RE OUT THERE IN THE COMMUNITY. YOU'LL SEE CHRIS AND MYSELF AND THE OTHER MANAGERS. WE'LL BE OUT HERE ON COLD SATURDAYS. WE'LL BE OUT THERE WORKING BECAUSE AGAIN, WE WANT TO SHOW THAT WE'RE NOT JUST OUT WRITING CITATIONS AND COLLECTING REVENUE. WE REALLY WANT COMPLIANCE. SO YOU'LL SEE US OUT THERE. BUT I'M PROUD OF WHAT THE TEAM HAS DONE IN THE PAST YEAR. 82 STAFF AND VOLUNTEER LED PROJECTS, SO WE'LL DO A BETTER JOB IN THE YEAR GOING FORWARD OF PUBLICIZING. THAT'S ONE THING THAT WE HAVEN'T DONE A GREAT JOB OF JUST PUTTING THAT OUT THERE, BECAUSE IT ATTRACTS VOLUNTEERS. THE MORE YOU PUBLICIZE THE WORK THAT WE'RE DOING WITH OUR PARTNERS, THE MORE PEOPLE ARE EXCITED ABOUT COMING AND JOINING AND JOINING WITH US TO DO THAT WORK. SO WE'LL BE MORE VISIBLE WITH THAT. WE'RE WORKING CLOSELY WITH OUR VOLUNTEER COORDINATOR, JOSUE DIAZ, AND WE'RE WE'RE LOOKING TO LAUNCH A FEW NEW INITIATIVES IN THE NEW YEAR. SO WE'RE EXCITED ABOUT THAT. WE HAVE QUITE A FEW PARTNERSHIPS WITH NONPROFITS, NEIGHBORHOOD ASSOCIATIONS AND CHURCHES, AND THAT IS OUR THAT'S GOING TO BE OUR SUPERPOWER. CHRIS LAID IT OUT PERFECTLY. WE'RE OFTEN WE'RE JUST CONNECTING THE DOTS BETWEEN PEOPLE THAT WANT TO HELP, AND WE'RE PROVIDING THOSE RESOURCES. SO THE MORE PEOPLE WE CAN PUT TOGETHER WITH PROJECTS, THE MORE IMPACT WE CAN HAVE. SO LOOKING FORWARD TO THAT. ONE PARTNERSHIP I WANT TO HIGHLIGHT IS DALLAS AREA AGENCY ON AGING. I'M ONLY GOING TO SAY THAT ONE TIME. SO NOW WE'RE CALLING IT THE DALLAS AREA AGENCY ON AGING. WE HAD A VERY SUCCESSFUL INITIATIVE WITH THIS GROUP WITH THE HELP OF LIBRARIES, OUR PARTNERS IN PMR PUTTING THE WORD OUT. AND WE HOSTED AN EVENT, HOSTED AN EVENT WITH 24 SENIORS, AND WE GAVE OUT 10,000 PLUS IN UTILITY FUNDS. AND THIS WAS JUST A MATTER OF RELATIONSHIPS, US REACHING OUT TO AA AND FINDING OUT WHAT RESOURCES DO THEY HAVE, HOW CAN WE ASSIST IN GETTING THE WORD OUT AND SETTING UP EVENTS? AND OUR TEAM DID THE COORDINATION, AND WE WERE ABLE TO BASICALLY CUT CHECKS FOR 300 FOR SINGLE RESIDENTS AND 500 FOR MARRIED COUPLES, AND THEY WERE ABLE TO CUT CHECKS RIGHT THEN AND THERE. SO IT WAS A GREAT EVENT. WE'RE ACTUALLY WORKING WITH THEM RIGHT NOW IN PROGRESS. WE HAVE IDENTIFIED 60 PLUS SENIORS THAT COULD USE

[02:05:02]

AND WE'LL WE WANT TO BE FIRST IN LINE. THIS IS A COUNTY WIDE AGENCY. BUT WHEN THEY HAVE PROGRAMS, WE WANT GARLAND TO HAVE THEIR HAND UP. AND BEING FIRST IN LINE TO GET THOSE RESOURCES. SO THAT'S THE POWER OF THAT RELATIONSHIP. CURRENTLY, COLD CARES HAS A 20,000 BUDGET, $20,000 ANNUAL BUDGET. THIS IS FUNDED THROUGH CDBG, AND IT CURRENTLY TAKES CARE OF 31 DIFFERENT RESIDENTS. AND IT CUTS THEIR LAWN 16 TIMES PER YEAR. SO THAT'S OUR CURRENT FUNDING. OF COURSE, THAT'S ALL BASED ON FEDERAL FUNDING. SO IT'S HOPEFULLY IT'LL BE THERE THIS YEAR NEXT YEAR, BUT WE'LL ENJOY IT AND USE IT WHILE WE WHILE WE CAN TO THE BENEFIT OF OUR RESIDENTS. NEXT, CHRIS MENTIONED OUR OUR CODE CARES TRAILER. IF YOU CAN'T CUT YOUR GRASS, IF YOU HAVE A LAWN MOWER THAT WENT OUT, WE'LL BE ABLE TO BRING ONE TO YOU AND PICK IT UP, RIGHT? SO WE WANT TO GIVE YOU EVERY AVENUE TO COMPLY. AND OF COUR, WE COVERED OUR PARTNERSHIPS THAT WE WANT TO CONTINUE TO NURTURE AND GROW. FINALLY, JUST WANT TO CELEBRATE SOME OF THE SMALL VICTORIES. WE'VE GOTTEN RADIOS FOR OUR TEAMS FOR. WE PARTNERED WITH IT.

THANK YOU, THANK YOU, THANK YOU FOR THAT. SO WE HAVE WE CAN ADDRESS THOSE SAFETY ISSUES. WE HAVE EMERGENCY RADIOS WHERE THEY CAN GO INTO ANY SITUATION AND KNOW THAT THEY CAN CONTACT EMERGENCY PERSONNEL IF NEEDED. THAT'S A BIG DEAL. WE TALKED ABOUT OUR SAFETY TRAINING AND CERTIFICATIONS. WE JUST WANT TO INVEST IN OUR STAFF. THE MORE WE TAKE CARE OF THEM, THE MORE THEY WILL TAKE CARE OF US AND TAKE CARE OF THE RESIDENTS OF THE CITY. CUSTOMER SERVICE KIOSKS. WE'VE TALKED ABOUT THAT. OUT OF ALL OUR INITIATIVES, UNIFORMS IS PROBABLY BEEN THE THE TOUGHEST ONE TO GET ACROSS. OUR TEAM WAS USED TO ADDRESSING HOW THEY DRESSED, BUT WE WANT TO GIVE A PROFESSIONAL LOOK AND MAKE SURE THAT WE'RE PRESENTING WELL TO THE RESIDENTS. SO WE GOT THAT THROUGH THROUGH A LOT OF A LOT OF HEARTBURN, BUT WE GOT THAT THROUGH. WE'RE ROLLING THAT OUT FIRST OF THE YEAR. SO WHEN WE'RE OUT IN PUBLIC, WE WANT TO PRESENT WELL TO THE PUBLIC. AND THEN LASTLY, AGAIN, THESE ARE SMALL THINGS THAT MAKE A BIG DIFFERENCE.

TRANSLATION SERVICES. WE'RE CONTRACTING WITH A TRANSLATION COMPANY WHERE WE CAN NOW INTERPRET ON THE SPOT NO MATTER WHAT LANGUAGE YOU SPEAK, SO WE CAN GET QUICKER UNDERSTANDING, QUICKER COMPLIANCE AND JUST BETTER COMMUNICATION ALL AROUND. ALL RIGHT. SO WITH THAT THAT CONCLUDES OUR PRESENTATION. AND WE'RE HAPPY AGAIN. THANK YOU FOR HAVING US. WE'RE HAPPY TO TAKE ANY QUESTIONS AND FEEDBACK. I'VE GOT A FEW HERE IN THE QUEUE. WE'LL START WITH COUNCIL MEMBER WILLIAMS. YOUR LIFE SIR. GO AHEAD. THANK YOU SIR THANK YOU. JUST ONE QUESTION FOR YOUR PARTNER THERE. YOU MENTIONED THOSE TEAMS AND THE STRUCTURE AND YOU SIGNED A DIFFERENT AREAS. IF, IF HOW HOW ARE YOU GOING TO PUBLICIZE TO US WHO THAT TEAM LEADER OR CAPTAIN IS FOR THAT AREA. SO ACTUALLY WE'RE WORKING WITH CITY MANAGEMENT. SO THAT WAY WE HAVE A SORT OF AN INTRODUCTION PERIOD, IF YOU WILL, AFTER THE FIRST OF THE YEAR. IS IT ANDY THAT'S WORKING ON THAT? ANDY. AND BETWEEN ANDY AND AL, WE'RE GOING TO BE WORKING ON THERE WE GO. THANK YOU. COUNCILMAN, WE I AM WORKING WITH. SCOTT IN THE MAYOR'S OFFICE. SORRY, IN THE CITY MANAGER'S OFFICE TO SET UP MEETINGS IN THOSE DISTRICTS SO THAT WE CAN COME OUT AND MEET WITH YOU. THE TWO COUNT, TW REPRESENTATIVES, REPRESENTATIVES OF THOSE DISTRICTS, SO YOU CAN MEET THE LEADS, YOU CAN MEET THE TEAM AND THAT KIND OF THING. AND WE'RE TRYING TO SET THAT UP TO START IT IN JANUARY. OKAY. SO THE PROGRAM WILL BE LAUNCHED, BUT WE'RE FOLLOWING UP QUICKLY TO TO HAVE THE INTRODUCTION SO YOU'LL KNOW WHO'S ON YOUR TEAM.

WHO ARE THE MEMBERS OF THAT TEAM? WHO'S THE LEAD. ALL THOSE THINGS OKAY. THANK YOU. THANK YOU SIR. COUNCIL MEMBER DUTTON. YOU GUYS ARE PHENOMENAL. FIRST OF ALL, LET ME JUST SAY THAT.

THERE I HAVE A LOT TO SAY. SO I'LL TRY TO GO FAST AND NOT BORE YOU. BUT ONE THING THAT STOOD OUT TO ME IS 3397. COMPLAINTS. ONLY 814 OF THOSE DID NOT COME FROM ASSIST. SO I, I THINK THAT WE UNDERVALUE OUR ASSIST. I'M SURE PROBABLY 90% OF THOSE CAME FROM MY ACCOUNT.

[02:10:04]

I LOVE THE THE PROACTIVE APPROACH BECAUSE THAT IS SO IMPORTANT, SO VERY IMPORTANT THAT JUST AS A A CITY OVERALL, THAT WE'RE BEING PROACTIVE INSTEAD OF REACTIVE. AND THEN THE CULTURE OF COMPLIANCE AND ACCOUNTABILITY. CHEF'S KISS OKAY, I ACTUALLY JUST TOLD MY BROTHER THE OTHER DAY, I'M LIKE, WHY DO WE ALL MOW THE YARD AT THE SAME TIME? WELL, THAT'S BECAUSE YOUR YARD IS NOT GOING TO LOOK BETTER THAN MINE. LIKE, I CAN'T HAVE THAT. WHEN I HAD MY SLIDE INCIDENT, I, MY BROTHER MOWED MY YARD SO HE DIDN'T EDGE RIGHT. AND SO THEN I'M LIKE, I'M THE ONLY ONE THAT DOESN'T HAVE MY MY YARD EDGE. LIKE WHAT'S HAPPENING. AND SO THAT IS IT IS VERY TRUE. LIKE YOU, YOU'RE FOSTERING THAT EXPECTATION. RIGHT. SO IF IF WE'RE NOT TREATING OUR CITY GOOD, WHY SHOULD THEY TREAT OUR CITY GOOD? YOU KNOW, YOU SEE IT AT SCHOOLS. KIDS WRITE ON THE DESK. WELL, SOMEBODY ELSE ALREADY DID IT, SO WHY WOULDN'T I? SO I, I THINK THAT THIS APPROACH IS PHENOMENAL AND IS GOING TO DO A LOT TO CHANGE THE TONE OF OUR CITY AS A WHOLE. THANK YOU FOR THE BANNERS. GET THEM. IT IS. THEY'RE THE MOST TACKY THINGS CHRIS KNOWS. I WILL JUMP OUT OF MY CAR TO STOP, LIGHT AND PULL UP A SIGN. CANE CORSOS. YOU KNOW, I WILL ALSO CALL PEOPLE AND TELL THEM, HEY, YOU KNOW, THAT'S ILLEGAL IN THE CITY OF GARLAND. YOU MIGHT WANT TO PICK UP ALL YOUR SIGNS BEFORE THEY COME FOR YOU. SO GOOD JOB! I WOULD LOVE TO SEE THE I I SIGN PROGRAM. EASIER TO SIGN UP FOR. SO SOMETHING WHERE THAT WOULD BE BECAUSE I TELL I TELL PEOPLE ABOUT THE I SIGN PROGRAM ALL THE TIME. IF IT'S SOMETHING WHERE PEOPLE CAN GO ONLINE AND CLICK IT AND JUST SIGN UP ON THE INTERWEBS, I THINK YOU'LL SEE A LOT MORE PEOPLE SIGNING UP FOR IT. PEOPOPLE DON'T. IF IT TAKES MORE THAN FIVE STEPS, THEY WON'T DO IT. SO I THINK THAT THAT MIGHT THAT MIGHT BE SOMETHING. I WOULD ALSO LIKE TO SEE OUR GARAGE SALE PERMITS ADDED TO E ASSIST, IF THAT IS POSSIBLE. SO IT WILL. IT WILL BE IN THE THE CITIZEN PORTAL OKAY. YES. SO WITH WITH SALESFORCE, ONCE WE GET THAT IMPLEMENTED IT WILL BE A LOT OF AUTOMATED PROCESSES. THE I SIGN IS ONE THAT WE DID NOT AUTOMATE, BUT WE CAN LOOK AT THAT IN SOME FORM OR FASHION. BUT A LOT OF OUR PROCESSES WILL BE VERY MUCH AUTOMATED AND MORE USER FRIENDLY. PERFECT. SO WE'RE LOOKING FORWARD TO THAT.

AWESOME. SO WITH THAT, LET ME ASK WITH YOUR CODE CARES, WILL THAT BE A PART OF YOUR AUTOMATED LIKE IF PEOPLE WANTED TO SIGN UP TO VOLUNTEER FOR CODE CARES? CURRENTLY WHAT WE'RE DOING IS FOR THE FOR SIGNING UP. SOME OF THE PEOPLE THAT HAVE BEEN WORKING WITH FOR A LONG TIME WERE KIND OF DOING IT OLD SCHOOL, BUT AS AS A NEW PROGRAM LEADERS, WE CALL THEM AS THEY COME ON AND THEY WANT TO DO SOME WORK. WE'RE HAVING THEM GO THROUGH HOST SWAY SO THAT WE CAN GET ALL OF THAT ACCOUNTED FOR AND AND CAPTURED AS FAR AS ALL THAT GOES. SO THEY'LL BE DOING THAT, AUTOMATING ALL OF THAT AND TASTIC. YES. I GOT A TEXT ABOUT A COLD CASE PROJECT THAT THEY'RE DOING ON SATURDAY, SO I LOVE THAT WE'RE UTILIZING OUR VOLUNTEER GARLAND DEPARTMENT. I THINK YOU'LL BE ABLE TO GET A LOT MORE USE OUT OF. SOME OF THEIR VOLUNTEERS. THEY'VE GOT SO MANY ALREADY, AND PEOPLE ARE READY TO JUMP AND HELP WHEREVER POSSIBLE. SO I LOVE THAT ONE THING THAT WE TALKED ABOUT IN COMMITTEE WHEN WE WERE TALKING ABOUT THE TIRES, THE FIVE BY FIVE RULE, CAN YOU JUST VERIFY? IS THAT SOMETHING THAT ONLY APPLIES TO TIRES, OR IS THAT. CITYWIDE? SO THE OUTDOOR DISPLA THE TEMPORARY OUTDOOR DISPLAY IS CITYWIDE. THAT'S FOR ANY BUSINESS WITH SOME EXCEPTIONS. AND BRIAN ENGLAND CAN KEEP ME HONEST ON THIS ONE. BUT THERE ARE SOME EXCEPTIONS FOR CERTAIN TYPES OF MATERIALS, PLANT MATERIALS AND THINGS OF THAT NATURE. AND IF THEY'RE COVERED OR UNCOVERED, THERE'S A DISTINCTION. SO IT DOES APPLY CITYWIDE, BUT THERE ARE SOME DIFFERENT EXCEPTIONS IN HOW WE CAN WHICH BUSINESSES WE CAN ENFORCE. PERFECT. THANK YOU GUYS SO MUCH. KEEP UP THE GOOD WORK. THANK YOU. THANK YOU, MADAM MAYOR. PRO TEM LUCK. I'M SO EXCITED ABOUT THE PROACTIVE

[02:15:08]

I'M REALLY EXCITED ABOUT SALESFORCE. I'VE BEEN WAITING FOR ALMOST FOUR YEARS FOR THAT TO COME ONLINE. AND AND I THINK IT'S GOING TO MAKE A HUGE DIFFERENCE FOR ALL OF US. I'M REALLY EXCITED TO SEE HOW WE START TO WORK THAT, AND I INVITE YOU TO MY NEXT TOWN HALL TO SHOW RESIDENTS HOW IT WORKS AND WHEN YOU'RE READY, WHEN YOU'RE READY. THANK YOU. AND WE WOULD LOVE TO SHOW OFF. WE MENTIONED ASSIST. WE DEMONSTRATED THAT PROCESS EARLIER TODAY. IT'S SO MUCH MORE INTERACTIVE. GREAT. SO WHEN YOU WITHOUT GIVING AWAY TOO MANY DETAILS, BUT WHEN YOU ENTER A COMPLAINT OR REQUEST, IT TALKS BACK TO YOU AND EVERY STEP OF THE WAY IT'S SENDING EMAILS BACK AND FORTH AND JUST KEEPING YOU UPDATED ON WHERE WE ARE AND UNTIL WE GET TO COMPLIANCE. SO IT'S IT'S VERY INTERACTIVE. THE RESIDENTS I THINK ARE GOING TO THEY'RE GOING TO LOVE IT. SO THAT'S GREAT. WE LOOK FORWARD TO IT.

THAT'S WONDERFUL. I REALLY APPRECIATE THE WEEKEND PILOT PROGRAM THAT YOU DID OVER THE SUMMER. IT WAS IT. YOU COULD SEE THE DRAMATIC DIFFERENCE IN VENDORS, ESPECIALLY ON CENTERVILLE. WE WERE TALKING ABOUT BETWEEN 635 AND BROADMOOR. I MEAN, IT WAS IT WAS REALLY BAD. AND YOU GUYS TACKLED WEEKEND AFTER WEEKEND AND AND WE COULD SEE THROUGH THE REPORTS THAT THOSE, THOSE ILLEGAL, ILLEGAL VENDORS WERE MINIMIZING SIGNIFICANTLY. I'D LIKE TO SEE THAT PROGRAM, YOU KNOW, ON A ON A POP UP BASIS. YEAH. I DON'T WANT IT TO BE SCHEDULED. I WANT IT TO BE SURPRISE. YOU WANT TO SPEAK TO THAT. BUT I THINK WE'VE YEAH, WE'VE IDENTIFIED, YOU KNOW, THERE'S DEFINITELY SOME HOLIDAYS THAT NEEDS TO BE EXCEPT FOR THERE'S HOLIDAYS THAT THEY NEED IT. BUT IT'S NOT FATHER'S DAY. SORRY, GUYS, WE'RE JUST NOT THAT IMPORTANT. BUT NO, THAT IS THE PLAN. MOVING FORWARD IS TO GO AHEAD AND CONTINUE IDENTIFYING THOSE HOLIDAYS WHERE WE HAVE SOME MORE OF THAT ACTIVITY, TRYING TO GET AHEAD OF IT BY A FEW WEEKS AND HELP KNOCK IT OUT BEFORE IT GETS STARTED. YEAH.

AND I KNOW THAT MOST OF THAT ACTUALLY REQUIRES COORDINATION WITH SEVERAL DIFFERENT DEPARTMENTS. THE POLICE, HEALTH IN MANY CASES WHEN IT'S A FOOD VENDOR. SO I APPRECIATE THE WORK THAT YOU ALL DO AND EVERYONE ELSE THAT'S INVOLVED IN MAKING SURE THAT THOSE ILLEGAL VENDORS ARE KIND OF KEPT AT BAY. WHAT IS THE EMAIL THAT PEOPLE REPORT ILLEGAL VENDING TO CAN BE CODE IN CODE NFC AT GARLAND TX.GOV. PERFECT. WE DO HAVE A I DON'T HAVE IT HANDY, BUT WE DO HAVE A DEDICATED EMAIL ADDRESS JUST FOR THAT. AND WE CAN SEND THAT.

WE CAN SEND THAT BACK OUT. IT'S SOMETHING VERY TAILORED TO ILLEGAL VENDING I THINK I JUST CAN'T RECALL AT. IT'S SOMETHING OF THAT NATURE. IT'S VERY STRAIGHTFORWARD. WELL, I'D BE HAPPY TO POST THAT AND WE'LL GET IT OUT ON SOCIAL MEDIA. AND SHE MENTIONED VOLUNTEERING FOR CODE CARES, BUT THAT'S THROUGH VOLUNTEER GARLAND. ORG. NOW IS THAT CORRECT? YES. ONCE AGAIN, NEW NEW PROGRAM LEADS THAT ARE COMING TO ME AND SAYING, HEY, I'VE GOT SOMETHING GOING ON. WE SEND THEM TO HOUSEWIFE, OKAY? AND IF YOU ALLANT TO SEND US LIKE A, A FLIER THAT WE CAN DOWNLOAD AND PUT ON FACEBOOK OR NEXT DOOR, I'D BE HAPPY TO SHARE THAT INFORMATION AS WELL, TO GET AS MANY PEOPLE INTO THAT PROGRAM TO HELP AS POSSIBLE, BECAUSE THE MORE WE CAN GET IN, THE THE BETTER. AWESOME. THE MORE GOOD WORK WE CAN DO. AGAIN, THANK YOU VERY, VERY MUCH. I'M REALLY EXCITED TO SEE THE NEW ORG CHART AND WORKING WITH YOU. SO THANK YOU. THANK YOU. ALL RIGHT. THANK YOU MA'AM. COUNCILMEMBER THOMAS. SO YEAH I LIKE YOUR NEW DISTRICTS. BUT

[02:20:04]

IS THAT DOES THAT SLAP. IS THAT THE WORD. CAN WE THE NEW TOOLS TRAILER. CAN YOU ELABORATE ON WHAT KIND OF TOOLS ARE IN THE GOING TO BE IN THE TRAILER, OR IS THAT TRAILER ALREADY EXIST OR IS THAT COMING SOON? TRAILER DOES EXIST. WE WE UTILIZED IT BACK IN THE DAY WHEN IT WAS A DIFFERENT ITERATION OF CODE CARRIERS. BUT WE HAVE, I WANT TO SAY, 2 OR 3 LAWNMOWERS. WE HAVE. YEAH, WE HAVE SOME WEED WEED TRIMMERS. WE HAVE LIKE A MULTI-PURPOSE WEED TRIMMER, ONE THAT, LIKE THE EXTENSION CAN BE TAKEN OFF AND DIFFERENT THINGS CAN BE PUT ON, BUT IT'S GOING TO BE BASIC. LAWN EQUIPMENT IS WHAT WE HAVE RIGHT NOW. NOW CAN WE EXPAND THAT. WE'LL SEE WHERE THE KIND OF THE PROGRAM GOES. BUT WE LOOK TO HOPEFULLY BE ABLE TO EXPAND THAT. IF SOMEONE WANTS TO BE ABLE TO PAINT A HOME, MAYBE WE CAN SUPPLY SOME BRUSHES AND THINGS LIKE THAT.

LIKE THAT. OKAY. THAT'S WHAT I WAS CURIOUS AS TO. I ASSUMED LAWN CARE, BUT I WONDER IF THERE WAS ANY OTHER, YOU KNOW, IF MY FENCE IS LEANING, IS THERE SOMETHING THERE? OR IF WE NEED, WE NEED, YOU KNOW, THE VIOLATIONS PAINT. CAN WE PROVIDE BRUSHES OR ANYTHING LIKE THAT? SO NOTHING'S OFF THE TABLE AT THIS POINT. BUT YEAH, THAT'S WHERE WE'RE STARTING OKAY. VERY GOOD. YEAH I THINK THAT'S I THINK THAT'S A REALLY NICE RESOURCE, ESPECIALLY FOR PEOPLE THAT WANT TO GET INTO IT AND HELP. THEY JUST DON'T HAVE THE TOOLS, YOU KNOW. AND SO I THINK THAT IT'S KIND OF LIKE THE THE BLOCK PARTY TRAILER FROM OMB, YOU WANT TO HAVE A BLOCK PARTY, BUT YOU NEED TABLES, YOU NEED CHAIRS, YOU NEED GAMES, COOLERS, ALL OF THAT'S IN THE TRAILER. SO YOU CAN HAVE THE BASICS TO THROW THE BLOCK PARTY. SO KIND OF THE SAME THING THAT YOU WOULD EXPECT A VOLUNTEER TO TO DO. IF THEY HAD THE TOOLS, THEY COULD DO IT. SO I THINK THAT'T'S A GREAT IDEA. I THINK WE NEED TO GET THAT OUT. AND I CONCUR WITH THE MAYOR PRO TEM THAT WE CAN CERTAINLY HELP PUBLICIZE THAT AND GET MORE VOLUNTEERS FOR THE PROGRAM, IF YOU GUYS WILL GIVE US THAT KIND OF DETAIL, I'D LOVE TO DO IT ANYWAY. GREAT WORK GENTLEMEN. THANK YOU. THANK YOU FOR THE PRESENTATION. THANK YOU SIR. THANK YOU. THE CODE CARES TRAILER. WE'RE STILL WE'RE RECALIBRATING OUR EQUIPMENT AND WE'RE LOOKING TO MAYBE GET A FEW MORE PIECES. WE'RE OUR TARGET IS LATE SPRING, EARLY SUMMER TO ROLL THAT OUT.

SO JUST BEING THAT'S A THAT'S A CONSERVATIVE ESTIMATE. SO WE'RE CONSERVATIVELY EARLY SUMMER.

BUT IF WE CAN ROLL IT OUT A LITTLE BIT SOONER WE WILL. AND SO WE'LL MAKE SURE WE PUBLICIZE IT AND MAKE SURE ALL OF YOU HAVE ACCESS TO THAT INFORMATION AND CAN PUT IT OUT TO YOUR CONSTITUENTS. OKAY, WE'LL WE'LL WAIT TILL YOU'RE READY, BUT WE'LL WE'LL GET THAT OUT FOR YOU. THANK YOU SIR. THANK YOU MAYOR. THANK YOU SIR. COUNCIL MEMBER BEARD. WELL, ALL OF THE REQUESTS THAT KARISSA DIDN'T ENTER CAME FROM ME. I JOKE WITH THEM OVER AT CUSTOMER SERVICE THAT IF YOU HAVE A DAY THAT I DON'T HAVE AN ASSIST REQUEST IN, PLEASE SEND A WELFARE CHECK TO MY HOUSE. OKAY. AND I SIGNS I. WHEN I COLLECT SIGNS, IF THERE'S MORE THAN TEN I ACTUALLY CALL THE NUMBER AND SAY THANK YOU FOR YOUR DONATION TO WHATEVER CHARITY I DONATED THOSE SIGNS TO, JUST TO KIND OF RUFFLE FEATHERS. BUT MY QUESTION IS ON THE TRAILER, IF I NEED JUST A LAWNMOWER, CAN I COME CHECK OUT A LAWNMOWER FOR THE DAY OR TWO DAYS TO DO YARD WORK? OR DO I NEED TO BE PART OF A GROUP AND REQUEST THE WHOLE TRAILER? NOT ALL. NOT EVERYTHING'S BEEN VETTED OUT HERE, BUT I THINK THE IDEA IS THAT WE'LL EITHER BE ABLE TO HAVE WE HAVE SOMEONE THAT WILL BE ABLE TO BRING IT OUT TO THE PERSON'S PROPERTY, THEY CAN CHECK IT OUT, AND THEN WE'LL COME BACK LIKE ON A MONDAY. CHECK IT BACK IN. IS THAT RIGHT? AND ONE OF THE THINGS I HOPE WE DO WHEN WE WERE THINKING OF THIS IS LIKE, I THINK ONE OF YOU SAID EARLIER, IF THERE'S A AN EVENT, A BLOCK PARTY, WHATEVER, THE TRAILER WOULD GO THERE FIRST AND LET EVERYONE BORROW FROM IT. WE WOULD LOCK UP AND COME BACK THE NEXT DAY OR WHATEVER. AND THEN IN OTHER WORDS, INSTEAD OF JUST GOING TO 26, 15 HACKBERRY, WE WOULD TAKE IT TO AN AREA, LET EVERYONE HAVE ACCESS TO IT, AND THEN THE NEXT TIME WE DO IT, WE GO TO ANOTHER AREA. BUT YES, INDIVIDUALS CAN COME AND SAY, I WANT TO CHECK OUT WHATEVER. BUT I WANTED TO TO COMMENT ON WHAT TOM COUNCILMAN THOMAS SAID. KEEP IN MIND THE TRAILER WAS USED BACK IN THE DAY AND WE AND I THINK WE'RE WORKING ON IT TO GET IT, YOU KNOW, UP TO SPEED.

BUT REMEMBER, AND I THINK BRIAN PUT IT UP THERE OUR WE HAVE LIMITED FUNDS. SO YES, IF WE CAN GET THE EQUIPMENT THAT'S ALREADY THERE WORKING GREAT. BUT IT'S NOT LIKE YOU CAN COME.

IT'S NOT LIKE YOU'RE GOING TO A HOME DEPOT AND SAYS, I WANT TO CHECK THAT OUT. I WANT TO CHECK IT BECAUSE WE'RE NOT QUITE THERE YET. ULTIMATELY, HOPEFULLY WE'LL GET THERE, BUT IT'S GOING TO BE VERY IT'S JUST GOING TOE INCREMENTAL. SO WE'RE GOING TO GROW THIS

[02:25:04]

IT'S REPORT VENDORS AT GARLAND TX.GOV. WILL THE RECORD. THANK YOU THANK YOU GOOD. I SEE NO ONE ELSE IN THE QUEUE. BUT THANK YOU VERY MUCH AND LOOK FORWARD TO THAT TRAILER WHEN IT'S AVAILABLE. THANK YOU ALL. APPRECIATE YOUR SUPPORT. COUNCIL. MOVE ON TO ITEM NUMBER

[7. eAssist Workflow and Operational Update]

IT IS PROBABLY THE LEAST IMPRESSIVE PRESENTATION YOU'VE SEEN TONIGHT. I DON'T HAVE ANY VISUALS, NO AUDIO, NOT A LOT OF FONTS. BUT WHAT I DO HAVE WHERE WE DID EXCEL WAS PAGE NUMBERS.

SO GOT TWO. OH MY GOSH, WHERE IS MY. THERE YOU GO. ALRIGHT E ASSIST I THINK IF YOU'RE NOT AWARE, WE INTRODUCED TO THE GENERAL PUBLIC HERE IN GARLAND ABOUT A DECADE AGO AND WE'VE, WE'VE BEEN WE HAVEN'T HAD A LOT OF CHANGE WITH OUR E ASSIST APP OR THE, YOU KNOW, THE WEB BASED TOOL BEHIND IT. BUT WE DO HAVE A LOT OF CITIZENS THAT LOVE TO USE E ASSIST. IT WAS INTRODUCED IN 2015 WITH OVER 80 ISSUE TYPES AVAILABLE TO CITIZENS. I'LL COVER SOME OF THIS LATER ON, BUT OVER THE YEARS I MEAN ISSUE TYPES HAVE BEEN ADDED. IT'S VERY FLEXIBLE. WE CAN ADD OTHER ISSUE TYPES IF WE NEED TO DO THAT, AND WE DO THAT FROM TIME TO TIME. SO ACTION ITEMS ARE SUBMITTED VIA THE TOOL. EACH DEPARTMENT ASSUMES OWNERSHIP OF. THAT'S TICKET.

THEY ARE AUTOMATICALLY ASSIGNED A DUE DATE AND THEY REQUIRE STAFF TO ACT. AND CUSTOMER SERVICE KIND OF TAKES ON, YOU KNOW, THE POSITION OF KIND OF LIKE AN AIR TRAFFIC CONTROLLER.

WE ARE RESPONSIBLE F ASSIST. WE CONSTANTLY ARE MONITORING THESE TICKETS. WE ARE COMMUNICATING WITH THESE DEPARTMENTS TO MAKE SURE THAT THESE TICKETS ARE RESPONDED TO AN APPROPRIATE AMOUNT OF TIME. SOMETIMES IF THERE'S NOT ENOUGH INFORMATION OUT THERE, WE'LL WE'LL WORK WITH THOSE DEPARTMENTS TO TRY TO TRY TO GET BACK TO THOSE THOSE CITIZENS OR FIND OUT MORE INFORMATION. THEY ARE NOT INTEGRATED INTO THE DEPARTMENT'S WORKFORCE MANAGEMENT SYSTEM. SO EVERY DEPARTMENT YOU SEE ON THE NEXT SLIDE, THERE IS ACTUALLY A REAL LIFE STAFF MEMBER BACK THERE THAT IS RESPONSIBLE FOR THAT TICKET FOR THAT DEPARTMENT. SO IT IS IT IS A VERY MANUAL PROCESS. AND WE DO HAVE AN INTEGRATION. YOU JUST HEARD OF A RECENT INTEGRATION INTO ASSIST. WE ALSO HAVE OUR WATER DEPARTMENT, THAT WORKFORCE MANAGEMENT SYSTEM INTEGRATED. BUT WE WORK WITH A LOT OF DEPARTMENTS. AND JUST REMEMBER WHEN THIS WAS FIRST SET UP, IT WAS A VERY SIMPLE TOOL WHERE WE HAD INDIVIDUALS IN THESE DEPARTMENTS RESPONSIBLE TO MONITOR THE ASSIST TICKETS AND ENSURE THAT WE GET RESPONSES BACK TO OUR CITIZENS. WE'RE RESPONSIBLE FOR GENERAL OVERSIGHT AND ADMISSION ON EMERGENCY ONLY, AND WE DO HAVE AN UPDATE COMING IN RELATED TO ASSIST BUT BEFORE YEAR'S END. BUT NO IMPACT REGARDING USERNAMES, PASSWORDS, ANYTHING LIKE THAT. THESE ARE PARTICIPATING DEPARTMENTS. AND I'M SURE YOU GUYS RECOGNIZE

[02:30:07]

THEY HAD CONTACTED US ABOUT. THIS IS I MEAN, YOU GUYS CAN KIND OF READ THE WORKFLOW HERE FROM SUBMITTING REQUESTS TO THE DEPARTMENT, TAKING THE ACTION AGAIN, WE'RE KIND OF THE AIR TRAFFIC CONTROLLER WITH ALL THIS STUFF. THERE ARE DUE DATES ASSIGNED. AND AND AGAIN, DUE DATES ARE KIND OF ESTABLISHED BASED ON BEST PRACTICES, INDUSTRY STANDARDS AND REALLY THE RESOURCES AVAILABLE IN THE DEPARTMENT. BUT DEPARTMENTS DO HAVE A LOT OF FLEXIBILITY TO CHANGE THE RESPONSES BACK TO CITIZENS. AT THE END OF THE DAY, THIS IS A VERY FLEXIBLE TOOL.

SO IF YOU FEEL STRONGLY ABOUT ADDING ADDING OTHER TICKET OPTIONS OR TWEAKING THOSE RESPONSES, WE'RE ALWAYS OPEN TO DO THAT. AND AS DUE DATE SLIP AND AND DEPARTMENTS, MAYBE A TICKET IS FALLING BEHIND. THE SYSTEM IS ALSO SET UP TO NOTIFY ADDITIONAL LEVELS OF HIERARCHY WITHIN THE ORGANIZATION, ALL THE WAY UP TO AND INCLUDING ASSISTANT CITY MANAGERS AND THE CITY MANAGER OFFICE. BUT THAT'S WE RARELY LET IT GET TO THAT STAGE. OUR DEPARTMENT IS PRETTY GOOD ABOUT MAKING PHONE CALLS AND C COMMUNICANG WITH DEPARTMENTS OR ELEVATING IT TO ME, AND I CAN CONTACT A PEER TO GET SOME RESOLUTION. YOU KNOW, JUSTIN IS SITTING HERE. WE HAVE TALKED A LOT ABOUT I MEAN, WE WE NEED TO LOOK AT OTHER OPTIONS AS IT RELATES TO OUR ASSIST APP. WE ACTUALLY OWN THE APP, BUT THAT PLATFORM BEHIND IT IS IS WHAT WE'RE GOING TO LOOK AT REPLACING. AND SO OVER THE PAST TEN YEARS THERE THERE MAY BE I DON'T KNOW THIS FOR A FACT, BUT THERE MAY BE BETTER CITIZEN REPORTING TOOLS OUT THERE. AND JUSTIN AND I, OUR DEPARTMENTS HAVE BEEN TALKING ABOUT A TIMELINE TO BEGIN RESEARCH AND TO KIND OF COLLECTIVELY GO OUT AND SEE WHAT'S OUT ON THE MARKET, BRING IT BACK TO COUNCIL, AND ULTIMATELY POTENTIALLY REPLACE THE PLATFORM THAT HE SITS ON AND DO WANT TO TALK ABOUT THAT A LITTLE BIT. YOU DID A GREAT JOB, KEVIN. BUT BUT NO, I'LL KIND OF EXPAND ON THAT A LITTLE BIT IS AND I WAS LOOKING AT IT THE DATE TOMORROW IS ACTUALLY MY THIRD MONTH WITH THE CITY.

SO I'VE, YOU KNOW, SURVIVING THREE MONTHS. BUT IN THOSE THREE MONTHS, THIS IS ONE OF THE THINGS THAT HAS CAUGHT MY ATTENTION WITH REGARDS TO, YOU KNOW, COMING INTO THE CITY, KIND OF EVALUATING TECHNOLOGY, LOOKING AT THE CITY HAS MANY DIFFERENT WORK ORDER SYSTEMS AND VERY LITTLE INTEGRATION OF THOSE WORK ORDER SYSTEMS. AND SO IS IS EFFECTIVELY ONE OF THE MAIN PRIMARY FRONT FRONT DOORS FOR THE CITY. IT'S WHAT OUR CITIZENS USE. IT'S WHAT YOU USE

[02:35:03]

THANK YOU VERY MUCH FOR THE PRESENTATION. CAN YOU PROVIDE A LIST OF COUNCIL SPECIFIC EST REQUESTS? WOW. COUNCIL DISTRICT SPECIFIC. I'D LIKE TO KNOW IF MY LIKE IN MY DISTRICT ARE THE PARKING VIOLATIONS THE TOP REQUESTED THING? I DON'T NEED ANY SPECIFICS OTHER THAN LIKE THE WHAT YOU PROVIDED, BUT FOR DISTRICT FIVE IF POSSIBLE. IF THAT'S. I KNOW THAT I CAN LIKE GO ON TO MY GARLAND AND ASSIST AND LIKE KIND OF SEE THE MAP OF WHAT THE VIOLATIONS ARE, BUT YOU HAVE TO CLICK ON THEM TO SEE WHAT THE VIOLATION IS. SO. I IN IN TIME. I'M NOT IN A HURRY. PERMIT ME TO LOOK OVER TO MY RIGHT, BECAUSE I'M FORTUNATE TO HAVE TWO OF MY DEPARTMENT MANAGERS THAT ARE SUBJECT MATTER EXPERTS, AND MANDY IS SHAKING HER HEAD THAT YES, WE CAN DO THAT. AWESOME. THANK YOU. AND THEN YOU DID MENTION INTEGRATION OF THE ASSIST PLATFORM TO SALESFORCE. IS THAT POSSIBILITY? BECAUSE I HAD ASKED ABOUT THAT A LONG TIME AGO, AND IT DIDN'T SEEM AS THOUGH THAT WAS GOING TO BE SOMETHING WE COULD DO. SO, AND THAT'S SOMETHING THAT WE ACTUALLY SPOKE TO IN PREVIOUS CONVERSATION IS THAT INTEGRATION. SO WE'RE WE'RE GETTING CLOSE ON THE INITIAL ROLLOUT OF SALESFORCE AND THAT INTEGRATION. I'LL GO BACK AND VERIFY, BUT I BELIEVE THAT INTEGRATION IS PLANNED FOR AND I'M LOOKING AT OUR PREVIOUS INTERIM CIO, AND I'M SEEING A HEAD NOD OVER THERE AS WELL.

BUT ACTUALLY, THE WAY THAT SYSTEM WILL BE SET UP, YOU'LL STILL GO TO ASSIST WHEN YOU CLICK ON CODE. WE JUST DID A FRAME CHANGE. WHEN YOU CLICK ON CODE, IT'S GOING TO TAKE YOU TO SALESFORCE. AND SO IT'LL BE SEAMLESS FOR THE USERS. THAT'S FANTASTIC. I'M REALLY EXCITED ABOUT THAT. I THINK THAT'LL HELP A LOT, ESPECIALLY SINCE SOME OF THOSE S TICKETS WHEN THEY'RE LIKE PUT INTO BUILDING INSPECTIONS OR I CAN'T REMEMBER WHAT THERE WAS ONE WHERE IT WOULD GO TO THE DEPARTMENT AND THEN IF THEY COULDN'T, LIKE IF IT NEEDED TO BE SENT TO A DIFFERENT PART OF THE DEPARTMENT, IT WAS CLOSED OUT AND SHOWN AS AS COMPLETED, BUT IT ACTUALLY HADN'T BEEN COMPLETED. SO IT CONFUSED PEOPLE AND, YOU KNOW, THEY'RE ALL LIKE, WHY ISN'T THIS BEING DONE? AND I'M LIKE, WELL, AND THAT WILL THAT IS THE BIGGEST VALUE OF A TRULY INTEGRATED SYSTEM IS YOU DON'T HAVE AN OPEN CLOSED OR IT'S A MANUAL PROCESS AND YOU CAN SEE THAT DURATION TRULY THROUGH. SO YEAH, THAT'S REALLY EXCITING. I'M SURE, FOR YOU ALL AS WELL. AND THEN DO YOU HAVE AN ALTERNATIVE FOR ASSIST REPORTING BESIDES GOING THROUGH THE APP. SO IF SOMEONE WANTS TO REPORT SOMETHING THAT COULD BE

[02:40:01]

I MEAN, IT'S IT'S TYPICALLY EMAIL OR PHONE CALL OR THROUGH THE APP OR WEB. AND THAT'S 972205 2000. THANK YOU VERY MUCH, GENTLEMEN. I APPRECIATE IT. AND THANK YOU, CUSTOMER SERVICE, FOR ALL OF THE HARD WORK. I YOU ALL HANDLE THOUSANDS OF CALLS EVERY SINGLE DAY AND THAT'S A BIG DEAL. SO THANK YOU FOR HELPING OUR RESIDENTS AND ANYBODY THAT'S IN THE CITY OF GARLAND THAT NEEDS HELP. THANK YOU. THANK YOU MAYOR. THANK YOU, COUNCILMEMBER BEARD. I JUST WANT TO SAY THANK YOU FOR MAKING ME LOOK GOOD, BECAUSE ABOUT 80% OF THE CALLS I GET ARE JUST ASSIST REQUESTS THAT NEED TO BE ENTERED. AND THEN I GET A CALL BACK THAT SAYS, THANK YOU FOR TAKING CARE OF THAT. AND IT WAS LIKE ALL I DID WAS SUBMIT AN ASSIST REQUEST. ALSO AT TML THIS YEAR, I WAS SITTING WITH A GROUP OF PEOPLE AND WE WERE TALKING ABOUT HOW YOU GET POTHOLES REPORTED AND STUFF LIKE THAT, AND I SHOWED THEM THE APP AND THEY WERE VERY INTERESTED, SEVERAL DIFFERENT TOWNS. SO GARLAND WANTED TO SELL ACCESS TO THE APP. I THINK WE'VE GOT SOME BUYERS OUT THERE. ALL RIGHT. THAT'S IT. I JUST WANTED TO SAY THANK YOU SO MUCH FOR MAKING ME LOOK GOOD. AND THIS APP IS GREAT, I LOVE IT. AND AGAIN, IF I DO NOT HAVE AN OPEN WORK ORDER, PLEASE SEND THE POLICE TO CHECK ON ME. SO THANK YOU. THANK YOU. MA'AM. COUNCIL MEMBER THOMAS. YES. SO I AS AN IT GUY, ALSO LOVE THIS APP. I THINK IT'S VERY EASY. I'VE COACHED A LOT OF PEOPLE TRYING TO USE THE APP, AND SO I, I THINK WHAT WE'VE GOT NOW IS REALLY GOOD, AND I CAN'T THINK OF SOMETHING THAT NEEDS TO BE ADDED THAT WE DON'T HAVE ALREADY COVERED. T ONLY THING I CAN THINK OF IS THE LIKE I SAID BEFORE, THE LADY IN MY NEIGHBORHOOD HAS GOT A FLIP PHONE THAT DOESN'T USE EMAIL, AND SO OR OR THE OTHER EXAMPLE IS SOMEBODY WILL PUT A SOMETHING ON NEXT DOOR. HOW CAN I FIGURE OUT ISSUE X, Y, Z AND SOMEONE REPLIES, CALL THE CITY. AND WHAT I SAY TO THAT IS IF YOU CALL THE CITY, THEY'RE GOING TO TAKE THAT DOWN ON PAPER, AND THAT MAY OR MAY NOT GET THAT POST-IT NOTE MIGHT GET LOST. BUT IF YOU USE THIS APP AND I HAVE THE LINK SAVED FOR THE ONLINE PLACE. SO IF YOU USE THE APP NOW WE'VE GOT A RECORD OF THE COMPUTER. NOW SOMEBODY'S GOT TO DO IT. AND THAT'S THE WAY YOU SHOULD GO. AND SO AND I THINK THAT'S STEERED A LOT OF PEOPLE TO AWAY FROM THE PHONE ONTO THE APP AS BEST I CAN. BUT FOR THOSE THAT STILL CALL, DO YOU GUYS ALWAYS USE THE PERSON THAT RECEIVES THE CALL? ENTER TICKET? YES, SIR. IF IT IF IT'S ONE OF THE 80 OPTIONS, IT'S ONE OF THE 80. BUT BUT OUR EMPLOYEES I MEAN THEY OWN THAT PHONE CALL AND THEY'RE GOING TO SEE IT TO A RESOLUTION. SO IF FOR WHATEVER REASON IT'S NOT ONE OF THE 80, THEY'RE GOING TO GET THAT INDIVIDUAL TO THE APPROPRIATE DEPARTMENT OR CONTACT THE APPROPRIATE DEPARTMENT WITH THE PROBLEM. BUT YEAH, THE CONTACT CENTER TAKES OWNERSHIP OF WHATEVER THEY'VE GOT. AND THE VAST MAJORITY OF THOSE CALLS CAN BE HANDLED THROUGH ASSIST. AND OUR EMPLOYEES KNOW WHICH TICKET, YOU KNOW, WHERE IT ENDS UP, AND THEY'RE GOING TO MONITOR IT AS WELL OKAY. SO THEY CAN THEY CAN STEER IT RIGHT TO THE RIGHT.

YEAH. THEY CALL 2000. IF THEY'VE GOT A QUESTION ABOUT A GARAGE SALE SIGN, THEY'VE BEEN ASKED THAT QUESTION OFTEN ENOUGH. THEY'RE PROBABLY GOING TO KNOW THE ANSWER INSTEAD OF TRANSFERRING THEM TO ANOTHER DEPARTMENT. ARE YOU WITH ME? YEAH. YEAH. OKAY. WELL, AND THAT'S WHAT I WAS, YOU KNOW, CONCERNED ABOUT. YOU KNOW, THERE'S STILL A HANDFUL OUT THERE THAT HAVE FLIP PHONES AND NO EMAIL. AND HOW DO WE MAKE SURE THEY'RE GETTING TAKEN CARE OF. AND SO WE WOULD FOLLOW BACK UP WITH THE PHONE CALL IF THEY SAY I DON'T HAVE EMAIL. IS THAT IS THAT HOW WE DO IT TO TELL THEM WE'VE CLOSED YOUR ISSUE? OR IF THEY TELL US THEY DON'T HAVE AN EMAIL, THEY'D LIKE A PHONE CALL BACK. WE'LL CALL THEM BACK. OKAY. VERY GOOD.

THAT'S I JUST WANTED TO MAKE THAT CLEAR BECAUSE THERE'S IT'S IT'S A DWINDLING NUMBER THAT DON'T HAVE SOME ACCESS TO THAT. BUT WE DO HAVE A SYSTEM FOR THAT. AND I JUST WANTED TO MAKE SURE THAT WAS THAT WAS CLEAR AND UNDERSTOOD. YEAH. SO VERY GOOD. THANK YOU. GENTLEMEN.

THIS IS LET'S KEEP EXPANDING IT. I THINK IT'S GOOD. THANK YOU. MAYOR SIR. COUNCILMEMBER DENTON, MAYBE CUSTOMER SERVICE CAN TRAIN JOE AND HOW TO RESPOND TO PEOPLE. WE DON'T USE. POST-IT

[02:45:02]

YEAH WE DO, WE DO TRACK THAT NUMBER. I, I APOLOGIZE FOR NOT BRINGING IT TO SLACKER. WE'LL FORGIVE YOU THIS TIME, BUT WE ARE ON A ON AN UPWARD TICK. RIGHT. OKAY. SO OBVIOUSLY THERE'S SOMETHING THAT IS BENEFICIAL. IT HELPS REDUCE THE CALL VOLUME IN THE CALL CENTER FOR THOSE THATAVE THEIR FLIP PHONE OR THEIR BLACKBERRYS THAT DON'T HAVE ASSIST. YOU'RE WELCOME. SOME PEOPLE MIGHT STILL USE PIGEONS. WHO KNOWS. BUT THAT DOES GO TO PROVE THAT ASSIST IS A BENEFICIAL PROGRAM FOR US. SO I WOULD LIKE TO SEE IT BE MORE USER FRIENDLY BECAUSE THERE ARE SOMETIMES I'M TRYING TO PUT IN ASSIST TICKETS. I'M LIKE, I DON'T KNOW WHAT DEPARTMENT THIS GOES UNDER. LIKE THE LIGHT OUTSIDE OF THE PD WAS FLASHING. I DIDN'T KNOW WHERE TO PUT IT. AND SO I KNOW IF I DON'T KNOW WHERE TO PUT IT, THE FLIP PHONE LADY DOESN'T KNOW WHERE TO PUT IT EITHER. SO THAT'S MY ONE SUGGESTION IS MAYBE WE CAN LOOK AT SOME OF THOSE THINGS. OBVIOUSLY IT'S NOT LIKE TOP TIER PRIORITY, BUT AND ALSO I WOULD LIKE TO SEE THAT WE CAN WE CAN CLOSE COMMENTS AFTER AN ASSIST WORK ORDER IS CLOSED OUT BECAUSE NOW YOU CAN STILL COMMENT ON IT, BUT YOU'RE NOT GOING TO GET A RESPONSE. SO. BECAUSE OKAY, I'M WEIRD AND I DO LOOK THROUGH THE THE SS TICKETS ON THE APP WHEN I GET BORED TO SEE WHAT PEOPLE ARE DOING AND PEOPLE WILL TRY TO RESPOND. AND BUT IT'S A CLOSED TICKET, SO YOU'RE NOT GOING TO GET A RESPONSE. AND PEOPLE GET SALTY ON THERE. IT'S ENTERTAINING IF YOU HAVE FREE TIME. SO I WOULD LIKE TO, IF WE COULD CLOSE THAT OFF SO THAT PEOPLE DON'T HAVE EXPECTATIONS THAT ARE WE'RE NOT GOING TO THE ABILITY TO CONTINUE TO COMMENT ON BECAUSE THEY'RE HAVING CONVERSATIONS WITH THEMSELVES, EXPECTING US TO TO RESPOND, AND IT'S NOT HAPPENING. SO I APPRECIATE YOU GUYS. KEEP UP THE HARD WORK. THANK YOU. YOU GO THROUGH OLD COMMENTS. OH YEAH. WE HAVE TO GET YOU A COPY. YEAH. LISTEN I APPARENTLY IT IS HER HOBBY. YES. YEAH. WELL IT'S GOOD TO KNOW. THANK YOU. THANK YOU FOR ALL THE INFORMATION. I DON'T HAVE ANYONE ELSE IN THE QUEUE BUT APPRECIATE. THANK YOU. EXACTLY RIGHT. COUNCILMEMBER ON NUMBER, ITEM NUMBER EIGHT IS

[8. Council Discussion Regarding Council Policies and Procedures]

THIS SHOULD BE A QUICK ONE BECAUSE IT'S MOSTLY CONFIRMATION OF WHAT Y'ALL ALREADY DISCUSSED. AND THERE'S JUST ONE NEW ITEM THAT I EMAILED EACH OF YOU ALL I THINK A WEEK AGO OR TWO WEEKS AGO CONCERNING WHAT WE DO WITH EMPLOYMENT COMPLAINTS FOR AN APPOINTEE THAT'S NEVER BEEN ADDRESSED. AND SO THERE'S THERE'S AN ITEM AT THE END OF THIS THAT WE'LL DISCUSS. I'LL GET DIRECTION FROM YOU ALL ON THAT. BUT YOU'LL RECOGNIZE MOST OF THESE BECAUSE THESE ARE ITEMS THAT YOU ALL DISCUSSED AT THE PREVIOUS WORK SESSION.

FIRST ONE THAT I'VE CHANGED FIRST POLICY IS THE COUNCIL MINUTES. YOU CAN SEE THROUGH THE STRIKETHROUGH AND WHAT I ADDED THROUGH THE UNDERLINED TEXT THAT INSTEAD OF WITHIN TWO WEEKS, IT'S BY TUESDAY OF THE WEEK BEFORE THE NEXT REGULAR MEETING OF THE CITY COUOUNCIL FR COUNCIL MINUTES. AND Y'ALL GAVE ME A THUMBS UP ON THAT. IS THERE ANY COMMENTS ON THAT OR ANY CHANGE OF DIRECTION ON THIS ONE? THANK YOU JIM. THE SECOND ONE IS ELECTRONIC DEVICES. THE DIRECTION Y'ALL GAVE ME WAS TO ADD THE THE SENTENCE AT THE END, THE USE OF PERSONAL CELL PHONES, TABLETS OR OTHER ELECTRONIC COMMUNICATION DEVICES IS PROHIBITED DURING EXECUTIVE

[02:50:06]

I CAN'T REMEMBER WHO PRESENTED IT TO ME. I THINK THE CONCERN WAS SOME SOMEBODY MAY BE TEXTING OR TAKING PICTURES OF SLIDES DURING EXECUTIVE SESSION AND SHARING THOSE. I THINK THAT'S WHAT THE ISSUE WAS. SO I'M CURIOUS TO KNOW THIS IS A CITY ISSUE, RIGHT. TABLET. DO YOU KNOW I CAN TEXT AND TAKE PICTURES WITH THIS. AND ACCORDING TO THIS I CAN STILL USE THIS. SO I'M JUST TRYING TO FIGURE OUT WHAT EXACTLY WE'RE TRYING TO PREVENT BECAUSE THIS IS KIND OF SILLY. IN OUR LAST EXECUTIVE SESSION, I WILL SAY I HAD MY PHONE IN MY HAND 90% OF THE TIME BECAUSE I WAS USING A CALCULATOR TRYING TO FIGURE OUT MATH. SO IF I'M PREVENTED FROM DOING THAT, THAT PREVENTS ME ALSO FROM DOING MY JOB. THERE WERE MULTIPLE OTHER COUNCIL PEOPLE THAT WERE ALSO ON THEIR PHONES IN EXECUTIVE SESSION. SO I WANT YOU TO REMEMBER THAT WHATEVER YOU THINK YOU'RE TRYING TO PREVENT ISN'T ISN'T REALLY PREVENTING ANYTHING BECAUSE THIS HAS ALL THE SAME CAPABILITIES THAT THIS DOES. THANK YOU. COUNCILMEMBER WILLIAMS. AS I RECALL THIS, I THINK WE DISCUSSED THE ISSUE OF CONFIDENTIALITY DURING EXECUTIVE SESSIONS AND DOING WORK SESSIONS. AND WE WE WE LANDED ON EXECUTIVE SESSIONS ONLY, WHICH WAS OUR RATIONALE FOR THAT, WHICH I AGREE WITH WITH THAT DECISION. AND COUNCIL VOTED FOR THAT LANGUAGE. CORRECT. RIGHT. YES. OKAY. RIGHT. ANYBODY. WELL, AT LEAST FIVE PEOPLE DID IN THAT. THE MAJORITY. RIGHT. IT IS. RIGHT. THIS IS Y'ALL'S POLICY. Y'ALL DECIDE WHAT Y'ALL GET TO DECIDE. IF THERE'S FIVE OF Y'ALL THAT DECIDE THAT'S WHAT THE COUNCIL POLICY WILL BE GOING FORWARD. WE WE WILL WE WILL MAKE INDIVIDUAL EXCEPTIONS BECAUSE OF WHAT YOU SAY YOU'RE DOING. THEN WHY EVERY POLICY. RIGHT. GREAT QUESTION. BUT IF WE'RE GOING TO USE INDIVIDUAL EXCEPTION OPTIONS FOR JUSTIFYING NOT HAVING THAT POLICY FOR EXECUTIVE SESSIONS, THEN WHY HAVE IT? THAT'S A QUESTION. THAT'S MY QUESTION.

IF YEAH, YOU SAY, WELL, I WAS DOING THIS AND I WAS DOING THAT. WELL, IF IT'S GOING TO STOP YOU FROM DOING YOU, YOU FEEL THAT THAT'S GOING TO STOP YOU FROM DOING YOUR JOB. AND AM I CORRECT THAT THAT EXECUTIVE SESSIONS. RIGHT. WHAT'S DISCUSSED IN EXECUTIVE SESSIONS, IT WAS CONFIDENTIAL, RIGHT OR WRONG. THAT'S CORRECT. SO YOU KNOW, WE'LL THROW THAT OUT. WE THROW THAT CONCLUSION OUT. IF THAT'S WHAT WE WANT TO DO. THANK YOU. SIR. CAN YOU CLARIFY PERSONAL CELL PHONES. IS THAT SUBJECT TO OPEN RECORDS REQUEST. YES. PERSONAL CELL PHONES ARE INFORMATION. IT'S THEY'RE SUBJECT TO OPEN RECORDS REQUEST. YEAH. VERY GOOD. COUNCILMEMBER BASS. THANK YOU. YOU KNOW, WE HAVE DISCUSSED THIS PREVIOUSLY, WHICH IS WHY I DIDN'T REALLY GET INTO A WHOLE LIST OF REASONS WHY THIS IS JUST THIS IS A RIDICULOUS RULE THAT SOLVES NOTHING. SUCH AS? JUST LIKE CARISSA SAID, THIS IS NOT JUST A PHONE. IT'S NOT JUST A CAMERA, IT'S A TOOL. BY REMOVING THIS FROM EXECUTIVE SESSION, YOU REMOVE A TOOL THAT PROVIDES US INFORMATION. WHETHER THAT INFORMATION BE I WANT TO LOOK UP AN ADDRESS OF A PROPERTY WE'RE DISCUSSING, AND I WANT TO SEE WHAT'S AROUND THAT PROPERTY, WHETHER IT BE I WANT TO BREAK OUT A CALCULATOR BECAUSE I WANT TO LOOK AT I WANT TO FIGURE OUT SOME NUMBERS.

I'VE USED MY CALCULATOR HERE TONIGHT. YOU KNOW, THERE'S THERE'S ALL KINDS OF REASONS.

[02:55:01]

DON'T CONTROL BEHAVIORS BY REMOVING A TOOL. THAT'S ALL. THANK YOU. THANK YOU SIR.

DEPUTY MAYOR PRO TEM MOTT, I HAVE A QUESTION. WOULD BE A SUGGESTION FOR CONTROLLING BEHAVIOR. I KNOW THAT YOU'RE NOT ALLOWED TO TAKE PICTURES OF THINGS IN EXECUTIVE SESSION.

YOU'RE NOT GOING TO TAKE THAT PACKET WITH YOU. THE PERSON WITH THE CONFIDENTIAL INFORMATION ON IT. YOU NEED TO HAVE ETHICS. YOU NEED TO BE ABLE TO CONTROL YOURSELF. YOU KNOW, I REMEMBER A COUPLE OF YEARS AGO WHEN WE VERY FIRST HAD A PRESENTATION ABOUT ABOUT SOCCER. SINCE THAT'S IN PUBLIC NOW. RIGHT. WE CAN TALK ABOUT SOCCER. THEY HAD THERE WAS A BIG, YOU KNOW, DIORAMA OF A SOCCER STADIUM OUT HERE. ABOUT HALF OF CITY COUNCIL BUSTED OUT THEIR PHONES AND STARTED TAKING PICTURES OF IT DURING EXECUTIVE SESSION AND HAD TO BE REMINDED, YOU SHOULDN'T BE DOING THAT. SO, YOU KNOW, THERE ARE THINGS THAT THAT WE WILL DO AND WE WILL MESS UP. BUT IF YOU, YOU KNOW, THINK THINGS THROUGH AND USE THE SAME ETHICS YOU DO IN EVERY STEP THAT YOU TAKE IN LIFE, AND YOU DO THE RIGHT THING. BUT AGAIN, WE DON'T CONTROL BEHAVIOR BY PASSING A RULE LIKE THIS. YOU HAVE TO YOU HAVE TO DO THAT YOURSELF. YOU HAVE TO HAVE YOUR OWN STANDARDS, YOUR OWN MORALS, YOUR OWN ETHICS TO SAY, HEY, THESE ITEMS IN EXECUTIVE SESSION ARE NOT TO BE DISCUSSED OUTSIDE OF EXECUTIVE SESSION. THANK YOU. THANK YOU SIR. ONE THING IT DOESN'T SAY ON HERE, IT DOESN'T SAY ON HERE. YOU CAN'T TAKE NOTES. SO ARE WE GOING TO TELL CHRIS THAT DURING EXECUTIVE SESSION SHE CAN TAKE NOTES, BUT NO ONE ELSE CAN HAVE THEIR PHONE OUT, SO THAT DOESN'T MAKE SENSE. RIGHT? I WOULD LIKE TO SEE NOTES. ANY NOTES TAKEN BEING COLLECTED AT THE END OF THIS. I'D LIKE TO SEE THAT STRENGTHEN. ACTUALLY, I THINK YOUR ARGUMENT ABOUT IF WE HAD THIS RULE AND PEOPLE TAKING PICTURES, PEOPLE WOULDN'T HAVE TAKEN THOSE PICTURES BACK AT THAT SESSION BACK THEN. SO I THINK THAT ARGUMENT HERE DOES CHANGE BEHAVIOR. I SEE COUNCIL MEMBER MOORE. YES, SIR. OKAY. I'M JUST GOING TO CHANGE THE BEHAVIOR OF OUR CORE VALUES, WHO WE ARE AS PEOPLE, OUR OWN PEOPLE. WE HAVE THAT RULE AT THE TIME. AS A MATTER OF FACT, THAT'S WHAT PEOPLE SAID. DON'T DO IT. I THINK THAT THE COUNCILMAN HAS A VERY GOOD POINT, AND THAT IS. AND I HADN'T THOUGHT ABOUT IT THE WAY HE JUST EXPLAINED IT, WHICH IT IS A TOOL. BUT I GUESS I'M JUST SAYING THAT WE ARE ABOUT TO IMPOSE A RULE UPON OURSELVES, AND I THINK IT'S GOING TO DO MORE HARM AND HINDER US MORE THAN IT'S GOING TO DO GOOD. I JUST THINK THAT WHAT WE NEED TO DO WITH THIS IS LEAVE THE ROOM. YOU KNOW WHAT THE RULES ARE ETHICALLY, MORALLY. WE DON'T TAKE PICTURES TAKING NOTES. I DON'T HAVE A PROBLEM WITH IT. NOW THE NOTES, MAYBE THEY GIVE US SOME OF THAT INFORMATION. I KNOW THEY DO COLLEC IT AND I HAVE NO PROBLEM WITH I EVEN THOUGHT ABOUT THAT. WHY ARE THEY COLLECTING THIS INFORMATION? BUT IT'S OKAY WITH ME. BUT I JUST DON'T SEE THE REASON TO HAVE SUCH A RULE IN THE 21ST CENTURY WHERE WE ARE. I JUST DON'T GET. THANK YOU, MR. MAYOR. THANK YOU SIR. MAYOR PRO TEM LUCK. DOES THIS PRECLUDE US FROM HAVING OUR COUNCIL IPADS? IT SAYS PERSONAL DEVICE. SO NO, IT WOULD NOT. WELL, THEN WHY CAN'T WE JUST USE OUR PERSONAL IPADS INSTEAD OF CELL PHONES? IT HAS. IT HAS CALCULATORS ON IT. I MEAN, THERE IS NO DIFFERENCE BETWEEN THE PHONE AND THE IPAD EXCEPT FOR I'M NOT HOLDING MY IPAD, CALLING MY KID. THERE'S NO DIFFERENCE. YOU CAN DO EVERYTHING HERE THAT YOU CAN HERE. THAT'S THE POINT. I HAVE NO PROBLEM WITH IT. AND I THINK IF WE CAN USE OUR IPADS, THEN OKAY. THANK YOU. DEPUTY MAYOR PRO TEM, I ORIGINALLY THOUGHT THAT WE WERE WE WERE ACTUALLY

[03:00:01]

YOU SAID THE FIRST LINE IS MEANT TO CHANGE BEHAVIOR. IT'S NOT. IT'S A MATTER OF RESPONSIBILITY AND ACCOUNTABILITY. SO THE FIRST LINE ON HERE SHOWS YOU THE SHOWS US WHAT WE'RE RESPONSIBLE FOR AND GIVES US A METHOD OF ACCOUNTABILITY FOR IT. BRIAN, DO WE ALREADY HAVE ANYTHING? DO WE HAVE ANY RULE ALREADY THAT SAYS YOU'RE NOT ALLOWED TO HAVE INFORMATION GIVEN TO YOU IN EXECUTIVE SESSION, GIVEN TO THE PUBLIC? DO WE ALREADY HAVE THAT STATE LAW? YES. OY. SO THAT'S THE THAT'S THE ACCOUNTABILITY THERE. RIGHT. THAT'S THE RESPONSIBILITY AND THE ACCOUNTABILITY FOR THAT. WHAT WE'RE TRYING TO DO AGAIN, LIKE THIS IS THIS IS TO MODIFY BEHAVIOR. IT'S NOT ABOUT ACCOUNTABILITY. IT'S ABOUT BEHAVIOR MODIFICATION. THE RESPONSIBILITY AND ACCOUNTABILITY IS GIVEN TO US BY THE STATE LAW. JUST LIKE THE FIRST LINE OF THE SENTENCES. AND BY THE WAY, THIS IS WHAT WE HAVE WRITTEN HERE TO ADD ON SAYS NOTHING ABOUT HANDWRITTEN NOTES. SO IF YOU WERE GOING TO PASS THIS, YOU NEED TO ADD ON HANDWRITTEN NOTES. I PERFECTLY FINE WITH TAKING UP HANDWRITTEN NOTES AT THE END OF EXECUTIVE SESSION. I'M OKAY WITH THAT PART, BUT TAKING A TOOL AWAY THAT I NEED TO DO MY JOB. I'M NOT OKAY WITH THAT. THANK YOU. THANK YOU SIR. COUNCILMEMBER DUTTON. SO IF WE WERE GOING TO ADD ON THAT, WE'RE TAKING UP NOTES, WHATEVER. I FEEL LIKE IT WOULD ALSO BE WORTHY TO NOTE THAT ANY PACKETS GIVEN TO COUNCIL DURING AN EXECUTIVE SESSION, WE NEED TO BE ALLOWED THE OPPORTUNITY AND THE TIME TO READ THOSE PACKETS, BECAUSE 90% OF THIS WOULD BE AVOIDED IF OUR MANAGEMENT WAS DOING JUSTICE TO US AND GIVING US TIME TO READ WHAT THEY HAND US. HOW MANY TIMES IN THE LAST YEAR HAVE YOU BEEN GIVEN A FOUR PAGE PACKET? WAS ZERO CHANCE TO READ IT BEFORE IT SNATCHED BACK UP? AND YOU DON'T KNOW WHAT THE HELL WAS IN THERE BECAUSE YOU DIDN'T HAVE YOU COULDN'T READ THE FIRST PARAGRAPH. A LOT OF A LOT OF THE LAST EXECUTIVE SESSIONS HAVE VERY MUCH FELT AS A WAY TO PUSH SOMETHING ON YOU VERY QUICKLY, WITHOUT YOU HAVING THE OPPORTUNITY TO READ AND EDUCATE WHAT YOU'RE TALKING ABOUT. AND IT'S LIKE A SNEAK ATTACK. WELL, IF YOU HAND ME SOMETHING AND I DON'T HAVE THE TIME TO READ IT, WHAT DO YOU EXPECT IS GOING TO HAPPEN? SO IT IS A CHANGE OF BEHAVIOR, BUT IT'S IT'S ORGANIZATION WIDE. DON'T HAND ME SOMETHING THAT I DON'T HAVE THAT YOU'RE NOT GOING TO GIVE ME TIME TO READ AND THEN WONDER WHY SOMEONE TOOK A PICTURE OF IT. BECAUSE I WANT TO KNOW WHAT

[03:05:02]

IT'S NOT JUST A CELL PHONE OR A TABLET OR A THIS OR A THAT. LIKE IT HAS TO BE EVERYBODY MAKE A CHANGE BECAUSE WE, WE, WE CREATE A LOT OF OUR OWN ISSUES BY DOING THINGS LIKE THIS. SO AND IT'S MORE THAN JUST A PERSONAL LIFE TAKING A PAUSE WHILE WE'RE IN EXECUTIVE SESSION, I DON'T NO ONE IS TAKING PHONE CALLS OR WHATEVER DURING MEETINGS. RIGHT? SO IT IS LITERALLY A TOOL LIKE I, I'VE WATCHED ALL OF US AT SOME POINT OR ANOTHER IN EXECUTIVE SESSION USING OUR PHONES FOR SOMETHING AT SOME POINT, WHETHER THAT'S TO USE A CALCULATOR TO LOOK AT AN ADDRESS TO WHATEVER, WE ALL DO IT. WE'VE ALL DONE IT. HAVING THAT TOOL TAKEN AWAY FROM YOU ISN'T GOING TO CHANGE THE FACT THAT SO AND SO WAS OUT HAVING DINNER WITH SOMEONE AND GOT TOO COMFORTABLE AND SAID SOMETHING THAT THEY SHOULDN'T HAVE SAID, THAT NOT HAVING ACCESS TO THAT TOOL OF YOUR THE INFORMATION HIGHWAY ISN'T GOING TO CHANGE THAT. THANK YOU. COUNCILMEMBER WILLIAMS. I THINK. I THINK I WANT TO SAY ABOUT THAT IS I'VE BEEN THIS IS MY SECOND GO ON THIS COUNCIL ON AS A MEMBER OF THIS BODY. AND IT THERE HAVE BEEN A NUMBER OF INSTANCES, INSTANCES WHERE INFORMATION FROM AN EXECUTIVE SESSION HAVE BEEN. SHARED WITH WITH THE PUBLIC, INDIVIDUAL PRIVATE BUDDY, YOUR YOUR YOUR FACEBOOK BUDDY WITHOUT CALLING NAMES. AND I THINK IT COMES IT DOES COME DOWN TO. OKAY. AND BEFORE.

WE TALKED ABOUT. BEHAVIOR AND CITY MANAGER CITY ATTORNEY YOU KNOW, WHAT ARE YOU GOING TO DO ABOUT IT. SO IF WE. WE ARE MORE CONCERNED ABOUT OUR VALUES AND GIVING THEN THAT THE FACT THAT WE HAVE OUR CELL PHONE IS NOT GOING TO MAKE US, SHOULD NOT MAKE US VIOLATE THAT, HOWEVER THAT'S WRITTEN SHOULDN'T GO OUT AND LET'S SAY TEXT, TEXT OR EMAIL. SOMEBODY WHO'S NOT HERE IS NOT A PART OF THE EXECUTIVE TEAM ON WHATEVER, WHATEVER THE MATTER IS ON GIVEN NIGHT. AND THAT'S THAT'S WHAT THAT'S THE REASON THAT THIS HAS COME UP A NUMBER OF TIMES SINCE I'VE BEEN A PART OF THIS BODY. SO, YEAH, WE CAN DO WHAT WE CAN. WE CAN. IT'S NOT THE INSTRUMENT, IT'S BEHAVIOR. SO IF YOU FEEL THAT THAT THAT TAKING THAT OUT AND WE ALL WILL CAN SELF BEHAVE OR SELF RESPECT THEN TAKE IT OUT. IF YOU DON'T LEAVE IT IN THAT'S THE CHOICE THAT WE GOT. ALL RIGHT. COUNCIL CALL THE QUESTION ON THIS ARE WE. IS THIS THE VOTE WILL BE THUMBS UP.

LEAVE THIS IN OR THUMBS DOWN TO TAKE IT OUT AS YOU VOTE. NOW PLEASE. 123. IT'S YOU'RE VOTING TO LEAVE IT IN FIVE. YOU JUST TALKED ABOUT TAKING IT OUT. I LEAVE IT IN. WHAT WAS THAT VOTE? VOTING TO LEAVE IT. OKAY. YEAH. Y'ALL VOTED TO LEAVE IT IN. OKAY. AND THEN THE NEXT ITEM CHANGE IS Y'ALL ASKED ME TO ADD SOME RULES IN REGARD TO THE PUBLIC DISPLAY OF FLAGS ON CITY PROPERTY. AND SO WE WENT THROUGH VARIOUS RULES. THE GENERAL RULES ARE THAT WE'RE GOING TO COMPLY WITH THE US FLAG CODE. THE CITY OF COURSE, PART OF THAT IS THE CITY FLAG SHALL NEVER BE DISPLAYED ABOVE THE FLAGS OF THE UNITED STATES OR THE STATE OF TEXAS. AND Y'ALL DISCUSSED WHEN THE FLAG CAN BE DISPLAYED AT HALF STAFF AND THE PROCEDURES INVOLVED

[03:10:04]

AND THEN WHEN THE US AND OR TEXAS FLAGS ARE AT HALF STAFF, THE CITY OF GARLAND WILL ALSO BE LOWERED AT THE SAME. AND SO THE US FLAG, OF COURSE, WAS ORDERED BY THE PRESIDENT. THE TEXAS IS BY THE GOVERNOR. HOWEVER, WHEN THE CITY FLAGS ARE LOWERED AT THE DIRECTION OF THE MAYOR, THE US AND TEXAS FLAGS WILL NOT BE LOWERED. AND THEN ANY COMMENTS ON THIS? ANY CHANGES OR ALL COMFORTABLE WITH Y'ALL WHERE Y'ALL LEFT IT? THE LAST, LAST MEETING? I SEE NO QUESTIONS. NEXT ONE IS THE EMPLOYEE COMPLAINTS RELATED TO APPOINTEES. ONE OF THE THINGS THAT WE RECENTLY DISCOVERED, AT LEAST I DID IN THE LAST MONTH OR SO, THE LAST CERTAINLY THE LAST COUPLE OF WEEKS, IS THAT WE HAVE A VARIETY OF POLICIES WITHIN THE CITY RELATED TO HOW EMPLOYEES CAN AIR GRIEVANCES AND COMPLAINTS AGAINST THEIR SUPERVISORS OR OTHER EMPLOYEES.

AND OF COURSE, THE MOST COMMON WAY THAT CAN BE DONE IS AS A GENERAL EMPLOYEE OF THE CITY IS THROUGH HR. AND THAT'S TYPICALLY HOW THAT WORKS, IS THEY GO TO HR AND THEN ULTIMATELY THE CITY MANAGER IS. THE ONE THAT CAN BE REPORTED TO IF THERE'S SOMEBODY UNDER HIM OR HER. WHERE AN EMPLOYEE MAY HAVE A COMPLAINT AGAINST A SUPERVISOR, WHAT WE DID NOT HAVE AND WHAT WE DO NOT CLEARLY HAVE NOW, IS WHAT HAPPENS WHEN AN APPOINTEE SUCH AS MYSELF OR OR MIKE, OR THE AUDITOR OR THE JUDGES. WHAT HAPPENS WHEN AN EMPLOYEE HAS A COMPLAINT AGAINST THEM? WHERE DO THEY COMPLAIN TO? IT'S NOT CLEAR. IT'S CERTAINLY NOT WRITTEN.

WHERE DO I GO TO COMPLAIN TO ON THE CITY MANAGER IF I HAVE A COMPLAINT AGAINST THE CITY MANAGER? SO AT THIS POLICY IS INTENDED TO SOLVE RESOLVE THAT HOLE THAT IS IN THE POLICY AND IT'S GOING TO APPLY TO GARLAND EMPLOYEES. AND THIS IS AN EMPLOYMENT POLICY. THIS ISN'T.

AND WE'LL LATER ON WE'LL DISCUSS SOMETHING THAT COUNCIL MEMBER THOMAS BROUGHT TO MY ATTENTION ABOUT WHAT DO WE DO WITH BOARDS AND COMMISSIONS AND EVEN COUNCIL MEMBERS? IF THERE'S A COMPLAINT AGAINST THE COUNCIL MEMBER, WE'LL DISCUSS THAT HERE BRIEFLY. BUT JUST KEEP IN MIND THIS APPLIES TO CURRENT EMPLOYEES, INCLUDING PART TIME, SEASONAL AND CONTRACT EMPLOYEES. AND WHEN THEY ALLEGE MISCONDUCT AND ALSO INCLUDING THAT MISCONDUCT, FAILURE TO PROPERLY INVESTIGATE EMPLOYMENT COMPLAINTS. AND SO WHEN AN EMPLOYEE GOES TO HR OR GOES TO THE CITY MANAGER WITH A COMPLAINT AGAINST, SAY, A, EITHER AN A OR A A MANAGING DIRECTOR OR SOMEBODY A HIGH LEVEL AND EMPLOYEE THEN SAYS, WELL, THIS WASN'T PROPERLY INVESTIGATED. WHERE DO THEY GO TO FILE THOSE COMPLAINTS? AND THAT'S WHAT THIS POLICY IS INTENDED TO ADDRESS. THE POLICY STATEMENTS IS IS ON THE SCREEN. EMPLOYEES HAVE THE RIGHT TO RAISE EMPLOYMENT RELATED CONCERNS WITHOUT FEAR OF RETALIATION. AND THOSE COMPLAINTS AGAINST THE APPOINTEES, THEY'RE GOING TO BE HANDLED IN A MANNER THAT PROTECTS EMPLOYEES RIGHTS, PREFERS CONFIDENTIAL, PRESERVES CONFIDENTIALITY TO THE EXTENT THAT'S POSSIBLE, AND ENSURES AN IMPARTIAL AND THOROUGH INVESTIGATION OF THE POLICY STATEMENT BEHIND IT. WHAT HAPPENS IF YOU HAVE A COMPLAINT AGAINST THE CITY? LIKE I SKIPPED ONE HERE. OH, AGAINST THE CITY COUNCIL APPOINTEES. SO THE CITY MANAGER AND THE CITY AUDITOR AND THE JUDGES, WHAT HAPPENS TO THOSE COMPLAINTS, THIS POLICY AS WRITTEN. AND OF COURSE, THIS IS SOMETHING Y'ALL CAN CHANGE. THOSE WILL GO TO MY OFFICE, GO TO ME, AND WE'LL DO THE INVESTIGATION OF THAT, AND WE'LL MAKE A FIRST REVIEW THE COMPLAINT TO SEE IF THERE'S SUBSTANCE BEHIND THE COMPLAINT OR IF IT'S JUST A AN EMPLOYEE THAT'S UPSET BECAUSE THEY DON'T LIKE THE WAY MANAGEMENT IS OCCURRING. AND IT'S NOT REALLY AN EMPLOYEE COMPLAINT AS FAR AS HARASSMENT OR SOMETHING LIKE THAT, OR, OR ABUSE OR MISTREATMENT. IT'S MORE OF JUST A MANAGEMENT COMPLAI. AND THEN IF WE ONCE WE REVIEW AND ASSESS THE COMPLAINT AND WE FEEL LIKE IT IS SUBSTANTIVE, THEN WE'LL INITIATE AND OVERSEE AN IMPARTIAL INVESTIGATION ON THAT. AND IF NECESSARY, WE'LL ENGAGE EXTERNAL INVESTIGATIVE RESOURCES AND THEN PROVIDE FINDINGS TO THE CITY COUNCIL FOR ANY NECESSARY ACTION. THAT'LL BE A FACTUAL FINDING.

[03:15:03]

THE CITY MANAGER IS AUTHORIZED TO ENGAGE OUTSIDE LEGAL COUNSEL TO ASSIST IN EMPLOYMENT INVESTIGATION OF THE CITY ATTORNEY. THAT'S FOR OBVIOUS REASONS. MY STAFF SHOULDN'T BE PULLED INTO AN INVESTIGATION IF I'M THE SUBJECT OF THE INVESTIGATION, I DON'T KNOW.

I'M NOT SURE IF THEY WOULD BE BIASED OR NOT AGAINST ME, TO BE HONEST. NO, NO. YEAH. SO THAT'S THE REASON THAT SENTENCE, IT ALLOWS THE CITY MANAGER AUTHORIZATION TO ENGAGE THAT OUTSIDE LEGAL COUNSEL, WHICH IS OFTEN SOMETHING THAT'S NECESSARY, AS YOU ALL KNOW, IN THESE TYPES OF INVESTIGATIONS. AND THEN THERE'S A SECTION ABOUT COMMUNICATION WITH PARTIES. TO THE EXTENT APPROPRIATE, THE COMPLAINANT WILL BE INFORMED THAT THE COMPLAINT HAS BEEN RECEIVED AND IT'S UNDER REVIEW. THE SUBJECT THE COMPLAINT WILL BE NOTIFIED AND GIVEN AN OPPORTUNITY TO RESPOND, AND BOTH PARTIES WILL BE INFORMED OF THE INVESTIGATION IS COMPLETE AND PROBABLY BEFORE THREE. THE THE THREE SHOULD HAVE BEEN PROBABLY OF COURSE, Y'ALL'S INVOLVEMENT, Y'ALL'S DIRECTION TO WHOEVER CONDUCTED THE INVESTIGATION AND ANY RECOMMENDATIONS THEY MAY GIVE YOU ALL. AND THEN AFTER THAT THE PARTIES WILL BE INFORMED ONCE IT'S COMPLETE, AND THEN FINDINGS AND CORRECTIVE ACTION. Y'ALL CAN SEE THE THE CITY COUNCIL WILL ULTIMATELY BE THE ONE TO DETERMINE WHETHER CORRECTIVE ACTION, DISCIPLINE OR OTHER MEASURES ARE WARRANTED WARRANTED AGAINST APPOINTEES.

THIS IS SOME BASIC STUFF THAT Y'ALL HAVE SEEN IN ANY HR POLICY THAT WE JUST DON'T HAVE IN PLACE FOR APPOINTEES HERE TODAY. AND THEN, OF COURSE, THERE'S A STATEMENT IN THERE ABOUT RETALIATION AND HOW EMPLOYEE EMPLOYEES SHOULD BE PROTECTED FROM ANY KIND OF RETALIATION FOR FILING COMPLAINT UNDER THIS POLICY. AND I THINK THAT'S AN IMPORTANT PROVISION TO PLACE IN THIS POLICY IS TO MAKE SURE THAT EMPLOYEES UNDERSTAND THAT THAT AND IF THERE IS A RETALIATION COMPLAINT THAT THAT SHALL ALSO BE INVTIGATED IN THE SAME MANNER. ACCORDING TO THIS POLICY. OKAY. SO BOARDS, COMMISSIONS AND COUNCIL AND COUNCILMAN THOMAS, I CAN'T REMEMBER IF HE CALLED OR EMAILED ME, BUT HE REACHED OUT TO ME AND SAID, WELL, WHAT DO WE DO ABOUT MISCONDUCT? CURRENTLY, OUR ETHICS ORDINANCE IN CHAPTER TEN OF THE CODE OF ORDINANCES ADDRESSES THIS, BUT IT D DOES NEED TO BE STRENGTHEN.

AND Y'ALL ACTUALLY GAVE US DIRECTION THE LAST TIME WE MET. I THINK IT'S GOING TO ASK IF I REMEMBER CORRECTLY, WE'RE GOING TO HAVE AN ITEM DISCUSSING THIS VERY THING WITH THE ADMINISTRATIVE SERVICES COMMITTEE WILL BE COMING BACK TO COUNCIL WITH RECOMMENDATION ON AMENDING CHAPTER TEN OF THE CODE OF ORDINANCES. AND SO WHEN A BOARD MEMBER, A COMMISSIONER OR A COUNCIL MEMBER IS INVOLVED IN SOMETHING LIKE THIS, AND WE'LL PUT SOME POLICIES IN PLACE THERE AND SOME PROCESSES AND PROCEDURES IN N PLACE TO ADDRESS THOSE IN AN APPROPRIATE FASHION. ANY QUESTIONS, COMMENTS, CHANGES Y'ALL WOULD LIKE TO MAKE TO THAT? OR MAYBE Y'ALL DON'T WANT THIS IN THERE. Y'ALL'S POLICY. COUNCIL MEMBER MOORE THANK YOU, MR. MAYOR.

YEAH, I THINK THAT THAT LAST PIECE WAS VERY IMPORTANT. AND THAT IS AT WHAT POINT IS COUNCIL MADE AWARE OF ANY OF THESE? OR IS THERE EVER A POINT THAT COUNCIL WOULD NOT BE MADE AWARE OF THESE TYPES OF SITUATIONS? SO I THINK THAT THAT'S A VERY IMPORTANT PIECE THERE. AT WHAT POINT DO WE BECOME INVOLVED, AND IS THERE EVER A POINT THAT WE SHOULD NOT BE INVOLVED? THANK YOU, MR. MAYOR. I THINK THAT'S A GREAT QUESTION. AND IT'S IT'S IT'S I'M GLAD YOU CAUGHT THAT IN MY MIND. AS Y'ALL CAN SEE, IT'S A REVIEW AND ASSESS THE COMPLAINT.

AND THAT'S REALLY JUST AN ASSESSMENT OF OKAY. IS THIS A LEGITIMATE COMPLAINT. IS THERE SUBSTANCE BEHIND THIS COMPLAINT THAT SOMETHING WE CAN INVESTIGATE IN MY MIND AT THAT POINT? AND I'LL ADD THIS TO THIS IN MY MIND AT THAT POINT, COUNCIL SHOULD BE GIVING A NOTIFICATION OF AT LEAST THAT WE RECEIVED THE COMPLAINT. JUST WANT YOU ALL TO KNOW THAT WE'RE STARTING THE INVESTIGATION. AND THEN ONCE THE INVESTIGATION IS COMPLETE, WE'LL BE BRINGING IT TO COUNCIL. I THINK THAT'S A GOOD POINT. I WOULD CONCUR WITH THAT IF I IF I BECAME AWARE OF A COMPLAINT AGAINST THE CITY ATTORNEY ONCE IT WAS DETERMINED THAT IT WAS ACTUALLY A COMPLAINT AND NOT SOMEBODY JUST NOT LIKING WHAT HE SAID AT A PUBLIC MEETING OR DOING HIS JOB, I WOULD NOTIFY THE COUNCIL AND SAY, THERE'S A COMPLAINT, I'M INVESTIGATING IT, AND WE'LL

[03:20:03]

THANK YOU. ALL RIGHT. COUNCIL. LOOKS LIKE WE'RE GOOD WITH THAT THEN. AND I BELIEVE THAT'S IT.

ARE THERE ANY OTHER POLICIES OR PROCEDURES Y'ALL WOULD LIKE TO ADD OR AMEND THAT ARE CURRENTLY IN PLACE? MAYOR PRO TEM LOOK, I MEAN, WE TALKED ABOUT GETTING RID OF NOTES WITH THE ELECTRONICS ONE, SO I'D LIKE FOR THAT TO BE ADDRESSED. THERE WERE SEVERAL COUNCIL MEMBERS THAT SAID IT. SO. ALL RIGHT. WELL, WE'LL DO A STRAW POLL RIGHT NOW THEN AND ADD ADDITION.

ANY NOTES THAT WERE TAKEN DURING EXECUTIVE SESSION SHALL BE COLLECTED ALONG WITH THE PACKETS THAT WERE ANY PACKETS DISTRIBUTED. SHOULD. THERE WE GO. ANYTHING ELSE? WE CAN CHANGE OUR COUNCIL POLICIES AT ANY TIME AS WELL. SO ANY TIME YES WE CAN. ALL RIGHT. VERY GOOD. Y'ALL GIVE ME ALL I NEED TO. I'LL BRING THIS FIRST MEETING IN JANUARY ON A TUESDAY.

I WON'T COME BACK TO WORK SESSION, BUT IF YOU HAVE SOMETHING BEFORE THEN, I CAN ALWAYS PUT IT ON THE WORK SESSION AGENDA AND WE CAN ADD IT. SO IF YOU THINK OF SOMETHING BETWEEN NOW AND JANUARY, CERTAINLY REACH OUT TO ME AND I CAN ADD IT BACK IN.

BUT THIS WILL BE GOING TO. TUESDAY NIGHT VOTE FIRST MEETING IN JANUARY OKAY OKAY.

[9. Development Services Committee Report]

[03:25:06]

AS YOU CAN TELL, WE ARE LAND USE CHART HAS HUNDREDS OF USES. OF COURSE, NOT ALL OF THEM REQUIRE SUP, BUT THERE ARE MORE THAN WHAT YOU SEE IN HERE THAT REQUIRE SUP. SO THIS IS NOT AN ALL INCLUSIVE LIST AS WELL. SO WHAT I'M TRYING TO SAY IS THAT THIS IS A THIS HAS BEEN A GUIDELINE WHICH HAS BEEN HELPFUL SO THAT WE HAD SOMETHING TO GO LOOK AT, BUT WE DIDN'T HAVE ANY LOGIC BEHIND THIS TIME PERIOD. AND THE OTHER ASPECT THAT I FOUND IS THAT IT IS JUST ASSOCIATED WITH THE USE. THIS DOESN'T TAKE INTO ACCOUNT WHICH LOCATION. WHAT'S THE SURROUNDING ZONING DISTRICTS OF THE PROPOSED SUP, WHAT'S THE ZONING DISTRICT OF THAT SUP, THINGS LIKE THAT. SO BASED ON WHERE THE SUP IS BEING REQUESTED, THE TIME PERIOD MAY DIFFER. SO ALL I'M TRYING TO SAY, THERE ARE WAYS TO IMPROVE HOW OUR CURRENT TIME PERIOD GUIDE IS ESTABLISHED TODAY. JUST A LITTLE BIT OF RESEARCH. WE CURRENTLY HAVE OVER 300 ACTIVE SUP. THIS RESEARCH WAS DONE BACK IN JUNE WHEN THE REQUEST FIRST CAME IN AND AS YOU COULD SEE, IT'S ALL OVER THE CITY. THERE'S NOT A PARTICULAR AREA, WHEREAS UPS ARE TOO CONCENTRATED. IT'S MOSTLY SPREAD ACROSS THE CITY. WE HAVE SOME USES THAT ARE MORE OCCURRENT WITH SUPS, FOR EXAMPLE, RESTAURANT DRIVE THRUS, AUTO RELATED USES, GAS STATIONS, THINGS LIKE THAT. WITH SALESFORCE, ALL THESE HISTORICAL SUPS ARE ALSO GOING TO BE INSERTED SO THAT WE DON'T WE NOT ONLY TRACK THE NEW SPS THAT ARE GOING TO BE APPROVED, BUT ALSO THE OLDER ONES. JUST A LITTLE BIT OF ANALYSIS ON HOW THE TIME PERIOD IS CURRENTLY ON THE EXISTING SUPS. THIRD, 35% OF THEM ARE 20 YEARS, 18% ARE 25 YEARS, 14% ARE 30 YEARS. SO AS YOU COULD SEE, MAJORITY OF OUR SUPS ARE FOR A LONGER PERIOD OF TIME, WHICH IS 20 YEARS AND OVER AGAIN WITH THE VERY, VERY MANUAL PROCESS THAT WE HAVE HAD FOR YEARS, IT HAS BEEN ALMOST IMPOSSIBLE TO TRACK THEM IN THE PAST 20 TO 25 YEARS. IN LOOKING INTO WHAT CAN BE DONE BETTER, WE ALSO RESEARCHED SOME OTHER CITIES. THERE ARE ONLY TWO CITIES THAT WE FOUND THAT HAVE THIS TIME PERIOD GUIDELINE ASSOCIATED WITH THEM, ALL THE OTHER ONES. ONCE THE SDP IS APPROVED, IT'S APPROVED INDEFINITELY. THAT'S A GIVEN THAT RUNS WITH THE LAND.

HOWEVER, DALLAS VERY RELIGIOUSLY DOES HAVE TIME PERIODS ASSOCIATED, AND SOME OF THEM ARE PRETTY SURE THERE ARE SOME THAT ARE 2 TO 3 YEARS. FLOWER MOUND IS ANOTHER CITY THAT HAS ADOPTED THIS PRACTICE A FEW YEARS AGO. HOWEVER, ON OUR RESEARCH WE FOUND THAT THEY HAVE NOT NECESSARILY IMPLEMENTED IT TOO OFTEN. SO WHAT ARE SOME OF THE CHALLENGES AND RISKS WHEN WE ASSOCIATE TIME PERIODS WITH SUPS? OBVIOUSLY, WHEN A BUSINESS COMES IN, THEY APPLY FOR AN SUP. THEY DO WANT SOME CERTAINTY AS FAR AS HOW LONG THEY CAN STAY IN OPERATION TO GET THEIR INVESTMENT BACK RETURN. SO IF THAT CERTAINTY ISN'T THERE, THAT IS FROM THE PRIVATE SECTOR PERSPECTIVE THAT IS CONCERNING. ALSO ON THE FLIP SIDE, BECAUSE

[03:30:10]

[03:35:02]

ONE QUESTION I WOULD HAVE IS DO WE TAKE LIKE ENVIRONMENTAL EFFECTS ON LAND INTO CONSIDERATION WHEN WE'RE LOOKING AT SOME TIME PERIODS LIKE A GAS STATION, LIKE YOU AND I HAVE HAD THAT CONVERSATION, A GAS STATION TYPICALLY ISN'T GOING ANYWHERE.

IT'S VERY UNLIKELY THAT IF SOMEONE IS IN A GAS STATION THAT THEY'RE JUST GOING TO ABANDON IT. SO IS THAT SOMETHING THAT WE TAKE INTO CONSIDERATION? HOW IT, YOU KNOW, LIKE WHAT IS THE ENVIRONMENTAL EFFECTS OF A CARWASH VERSUS, YOU KNOW, A GROCERY STORE? LIKE YOU'VE KIND OF YOU KNOW WHAT I MEAN? LIKE, THIS LAND IS ALREADY TAINTED. SO ARE WE GOING TO PUT A FIVE YEAR RESTRAINT ON IT AND TRY TO GET A LIKE, USAGE OR, YOU KNOW, WHATEVER IT IS NOT CURRENTLY SOMETHING THAT WE ARE ABLE TO LOOK INTO. ENVIRONMENTAL ANALYSIS IS NOT SOMETHING THAT WE ARE. WE HAVE THE ABILITY TO PERFORM AN ANALYSIS ON. BUT IF CITY ATTORNEY'S OFFICE AGREES AND WE CAN PUT IN AS AN SOP SOMETHING IN THE GDC, IS THAT SOMETHING WE CAN ASK THE APPLICANTS TO PROVIDE WITH THE IN THOSE SITUATIONS? I GUESS I NEED SOME CLARITY ON. THE TIMING OF WHEN WE WOULD ASK FOR. ARE YOU SAYING FOR CERTAIN USES THAT MAY BE MAY BE HARSHER ON THE ENVIRONMENT, SUCH AS MAYBE DRY CLEANER? RIGHT. AND I'M NOT NECESSARILY ASKING FOR LIKE A LAND ANALYSIS. JUST AS A GENERAL RULE OF THUMB, WE KNOW THAT THAT THE ENVIRONMENTAL EFFECTS OF A GAS STATION ARE FAR DIFFERENT THAN THE ENVIRONMENTAL EFFECTS OF A GROCERY STORE. SO WOULD THAT HAVE ANY BEARING ON WHAT WE WOULD WANT OUR TIMELINE? BECAUSE IN MY PERSONAL OPINION, I DON'T THINK WE SHOULD BE GIVING SUPS FOR GAS STATIONS BECAUSE THERE THERE THERE'S THE LIKELIHOOD OF THEM LEAVING.

THAT SPOT IS VERY SLIM. SO ARE WE WASTING TIME GIVING CPS TO A GAS STATION? LIKE, THAT'S KIND OF WHAT MY THAT'S N OKAY, I SEE I SEE WHAT YOU'RE ASKING. THAT'S NOT CURRENTLY PART OF THE ANALYSIS OF WHY WE DO CPS FOR GAS STATIONS. TYPICALLY GAS STATIONS HAVE HISTORICALLY IN GARLAND I SHOULD SAY COUNCILS. PREVIOUS COUNCILS HAVE BEEN. VERY. THEY WANT TO BE ABLE TO CONTROL WHERE THEY GO. IN OTHER WORDS ZONING. THEY WANT THEY DON'T WANT FOR GAS STATIONS ON THE IN ON AN INTERSECTION. AND SO THEY USE THAT MORE FOR THE CP THAN ANYTHING ELSE. OKAY.

WHERE'S THE CLOSEST GAS STATION? IS THERE ONE ACROSS THE STREET OR THE THREE ON THIS CORNER ALREADY. AND SO RECOGNIZING, YOU KNOW, GAS STATIONS ARE A TYPE OF USE THAT MAY BE GOOD FOR ONE TYPE OF LAND IN A PARTICULAR ZONING DISTRICT OR ONE. BUT, BUT FOR A SPECIFIC PIECE OF LAND BECAUSE OF SOME OTHER CRITERIA. BUT IT MAY NOT BE GOOD FOR THE SAME PIECE OF LAND A QUARTER MILE DOWN THE ROAD FOR ANOTHER REASON. THAT'S WHY YOU HAVE CPS. IT REALLY HAS NOTHING TO DO WITH ENVIRONMENT. IT HAS MORE TO DO WITH, OKAY, WHAT'S THE VOLUME OF THIS? AND IS THIS PARTICULAR USE? ALTHOUGH IT'S GENERALLY A GOOD USE, IT MAY NOT BE GOOD FOR THIS LOCATION IN THIS ZONING DISTRICT. AND THAT'S WHY COUNCILS TRADITIONALLY HAVE USED CPS FOR GAS STATIONS. I'M PERSONALLY NOT A FAN OF 2030 YEAR CPS FOR THE REASON WHY YOU ALREADY TALKED ABOUT. WE HAD THE ONE GAS STATION THAT HAD A TEN YEAR EXPIRED. CP I THINK THAT IT'S EASY FOR PEOPLE TO FORGET ABOUT. I MEAN WHO'S WHO'S REALLY MARKING THEIR GOOGLE CALENDAR REMINDERS FOR 30 YEARS DOWN THE ROAD, BUT ALSO WHEN WHEN CONCERN IS FOR COUNCIL TO REALLY BE ABLE TO FOLLOW THIS. WE REALLY NEED YOU GUYS WHEN YOU'RE WHEN YOU'RE COMING TO COUNCIL TO GIVE US RECOENDATIONS BECAUSE WE'VE WE'VE SEEN A LOT OF STAFF

[03:40:03]

THOUGHTS ON THIS? ARE WE GOOD TO ADOPT IT? STRAW POLL IN. VERY GOOD. IT'S UNANIMOUS.

THANK YOU ALL. ALL RIGHT. AND THEN ANYTHING ELSE FROM THE DEVELOPMENT SERVICE COMMITTEE

[10. Public Safety Committee Report]

[03:45:02]

VERY GOOD, MR. CHAIRMAN. ANYTHING ELSE FROM YOUR COMMITTEE, SIR? ALL THAT IS IT.

[ ANNOUNCE FUTURE AGENDA ITEMS]

[ EXECUTIVE SESSION]

THE CITY COUNCIL WILL ADJOURN INTO EXECUTIVE SESSION PURSUANT TO SECTIONS 551.071551.074 AND 551.087 OF THE TEXAS GOVERNMENT CODE TO DELIBERATE AND DISCUSS THE FOLLOWING. ITEM NUMBER 11 IS PERSONNEL MATTERS RELATED TO AN ACTIVE INVESTIGATION INTO EMPLOYEE CONDUCT. DUTIES AND PERFORMANCE. 551.074 AND ATTORNEY CLIENT MATTERS RELATED TO THE SAME. 551.071. ITEM 12 IS A POTENTIAL OFFER OF THE CITY OF FINANCIAL AND OR AND OTHER INCENTIVES TO A BUSINESS PROSPECT AND THE RECEIPT OF COMMERCIAL OR FINANCIAL INFORMATION THAT THE CITY HAS RECEIVED FROM THAT SAME BUSINESS PROSPECT, WHICH THE CITY SEEKS TO HAVE LOCATE WITHIN THE CITY. IN THE AREA OF LYNDON B JOHNSON FREEWAY AND WEST CENTERVILLE ROAD, AND WITH WHICH THE CITY IS CONDUCTING ECONOMIC DEVELOPMENT NEGOTIATIONS. 551.087 AND ATTORNEY CLIENT COMMUNICATIONS RELATED TO THE SAME. AN ITEM 13 IS A POTENTIAL OFFER BY THE CITY OF FINANCIAL AND OTHER INCENTIVES TO A BUSINESS PROSPECT AND RECEIPT OF COMMERCIAL OR FINANCIAL INFORMATION THAT THE CITY HAS RECEIVED FROM THAT SAME BUSINE PROSPECT, WHICH THE CITY SEEKS TO HAVE LOCATE WITHIN THE CITY. IN THE AREA OF PRESIDENT GEORGE BUSH TURNPIKE AND FIREWHEEL PARKWAY, AND WITH WHICH THE CITY IS CONDUCTING ECONOMIC DEVELOPMENT NEGOTIATIONS. 551.087 AND ATTORNEY CLIENT COMMUNICATIONS RELATED TO THE SAME 551.071. AT 957.

* This transcript was compiled from uncorrected Closed Captioning.