YES, BUT WE CAN START AT SIX. OKAY. YEAH. WE'LL GO AHEAD AND CALL THE MEETING TO ORDER.
[00:00:09]
NICE TO SEE Y'ALL. IT'S BEEN A COUPLE OF MONTHS SINCE I LAST SAW YOU.FIRST I'D LIKE TO EVERYBODY TO CONSIDER THE JUNE 3RD MEETING MINUTES THAT WERE PROVIDED.
AND IF YOU HAVE ANY FEEDBACK OR CORRECTIONS, PLEASE MAKE THEM RIGHT NOW.
DO I HAVE A MOTION TO APPROVE? I'LL MAKE A MOTION.
SECOND. ALL IN FAVOR? AYE. ALL OPPOSED? PERSONS WHO DESIRE TO ADDRESS THE COMMITTEE HAVE THREE MINUTES.
DO WE HAVE ANY SPEAKERS? YEAH. OKAY. JUST SOAKING UP THE A C.
COME ON. ALL RIGHT. I'D LIKE TO WELCOME BRIAN MORRIS TO SHARE ABOUT C CODE COMPLIANCE. HI, I'M LANCE POLSTER. OH, I DON'T KNOW WHERE BRIAN IS.
GOTCHA. DON'T WORRY. WELCOME TO. PLANNING ON COMING.
OR DO YOU THINK YOU CAN? I THOUGHT HE WAS. YEAH.
THAT'S FINE. I JUST SENT HIM MONEY. OKAY, I CAN GO START IT.
EITHER THAT OR WE CAN. WHATEVER THE CHAIR WANTS, WE CAN SKIP.
WOULD YOU LIKE US TO COME BACK? IF YOU GIVE US A FEW MINUTES OR GIVE BRIAN A FEW MINUTES.
YOU DON'T MIND? SURE. ALL RIGHT. NEXT, WE HAVE AN OPPORTUNITY TO DISCUSS AND REVIEW THE BYLAW.
THE INITIAL DRAFT OF THE BYLAWS. SO THESE WERE PRESENTED AT THE JUNE MEETING, BUT TABLED IS UP. YES, MA'AM. JUST A LITTLE BACKGROUND ON THIS.
SO THE CITY HAS KIND OF STANDARD BYLAWS THAT IT USES FOR ALL ITS COMMITTEES.
THESE WERE DRAFTED IN THE FORM OF THE STANDARD BYLAWS FOR THIS COMMITTEE.
THESE ARE PRETTY GENERIC. IF, IF WE ALL APPROVE JUST THIS YOU CAN MEND IN THE FUTURE, ONCE YOU KNOW, WE PROGRESS AND MAKE CHANGES. BUT IF THERE ARE ANY CHANGES TO THE STANDARDS, WE'LL HAVE TO BRING THAT BACK TO THE CITY COUNCIL AS WELL.
SO IT'S REALLY UP TO YOU ALL HOW YOU WANT TO HANDLE IT. I CAN WALK THROUGH WHAT EACH SECTION SAYING AND OR Y'ALL CAN JUST ASK QUESTIONS, WHATEVER YOU WANT. OKAY? OKAY. DOES ANYBODY HAVE ANY WE CAN GO KIND OF SECTION BY SECTION. DOES ANYBODY HAVE ANY FEEDBACK OR SUGGESTIONS OR ARTICLE 1 OR 2 AS IT'S WRITTEN? ARTICLE THREE.
ARTICLE FOUR. THE RESIDENTS OF THE CITY IS THAT STANDARD ACROSS ALL HOMES AND COMMISSION. IT IS.
I GUESS THE ONLY FEEDBACK THAT I HAVE IS MAYBE ON SECTION FOUR AS WE APPROACH THE COUNCIL ADDING A COUPLE OF MEMBERS TO OUR OUR CURRENT BOARD. I WAS CURIOUS IF THE COUNCIL MEMBERS OR THE MAYOR WILL BE CONSULTING WITH THE CURRENT BOARD AT ALL, AT THE VERY LEAST WITH ME ABOUT LIKE FEEDBACK ABOUT APPLICANTS.
TYPICALLY THEY REACH OUT TO THAT MEMBER ONE ON ONE.
AND SO THAT'S TYPICALLY WHAT HOW THEY HANDLE IT.
GOTCHA. BUT YOU'RE MORE THAN WELCOME TO REACH TO REACH OUT.
[00:05:01]
WE CAN MAKE A RECOMMENDATION TO NOT NECESSARILY TO BE IN THE BYLAWS, JUST.WE CAN DO THAT. OKAY. OKAY. SO IT'S FOUR VACANCIES, NOT TWO.
WELL, IT'S TWO VACANCIES AND THEN TWO. YEAH. OKAY.
GOT IT. SO TWO ROLL OFF, ONE AT THE END OF THE YEAR.
OR WHO ROLLS OFF WHAT YOU JUST SAID? YES. IT'S DISTRICTS ONE, TWO, FOUR AND FIVE.
AND WHEN DOES THAT HAPPEN? END OF THE YEAR. ON THE 17TH OF THIS MONTH.
I GUESS MY DESIRE TO BE ABLE TO COMMUNICATE WITH THOSE THAT ARE CONSIDERING APPLICANTS IS, YOU KNOW, FOR FUTURE PLANNING TO BE ABLE TO ROUND OUT THE COMMITTEE AS MUCH AS POSSIBLE.
YOU KNOW, IF I THINK OF HAVING PEOPLE THAT HAVE PERSONAL EXPERIENCE, PROFESSIONAL EXPERIENCE, SO ON AND SO FORTH, I THINK THAT'S JUST BRINGING A DIFFERENT PERSPECTIVE.
AND THAT WOULD BE GOOD TO HAVE IN MIND AS WE LOOK TO BACKFILL OVER TIME.
SO THE NEW MEMBERS NEED TO HEAR THAT BOTH US AND YOU.
OKAY. ANY FEEDBACK ABOUT ARTICLE FIVE? OR SIX? I WANTED TO POINT OUT ON THE SPECIAL COMMITTEES.
THAT MIGHT BE SOMETHING IN THE FUTURE THAT Y'ALL MIGHT WANT TO LOOK AT.
WE BASICALLY JUST HAVE IT WRITTEN AS THE CHAIR NECESSITATES, BUT WE COULD REWRITE THAT TO BE FULL COMMITTEE APPROVAL OR WHATEVER YOU WOULD LIKE THAT TO BE. AND THAT'S UNDER SEVEN. THE SUBCOMMITTEE.
YEAH. MR. JUMPED AHEAD. SORRY. OH, NO. YOU'RE GOOD.
AND WOULD WE NEED TO IN OUR ON OUR BYLAWS IDENTIFY WHAT THOSE SUBCOMMITTEES ARE.
SO YOU'RE NOT ALWAYS WAITING ON. SUBGROUPS TO DO THE FOOTWORK, TO DO A LITTLE FOOTWORK.
SO WHEN RECOMMENDATIONS COME ON, WE CAN. YEAH, WE GOT A LIST.
AND I WAS THINKING NEXT TIME WE. I'M HAPPY TO TAKE A LOT, BUT I'M ONE PERSON.
IT'S GOING TO BE A BACKLOG IF WE WANT TO START SPLITTING, SPLITTING SOME OUT AND WE CAN JUST WRITE OUT ON HERE, YOU KNOW, CREATE SUBCOMMITTEES, WHAT SUBCOMMITTEES WILL TAKE SOME OF THEM.
AND A LOT OF THEM. I MEAN, I'LL STILL BE YOUR STAFF LIAISON AND DO A LOT OF THE WORK.
AND IF I NEED TO DO ALL THE WORK, THAT'S FINE.
OKAY, SO THAT WOULD FREE UP A BOTTLENECK AND WE CAN ADD THAT TO THE SEPTEMBER.
CORRECT. WE CAN ADD THAT TO THE AGENDA IN SEPTEMBER TO DISCUSS THE, I GUESS, CURRENT STATUS REPORT OF ALL THE SUGGESTIONS THAT HAVE BEEN PUT OUT. AND THEN WE CAN JUST KIND OF WORK THROUGH AS A GROUP WHO AND WHAT KIND OF SUBCOMMITTEE MIGHT TAKE IT.
OKAY. I THINK THAT'S A GREAT IDEA, MATT, BECAUSE EVERY COMMITTEE EVER BEEN TO SUBCOMMITTEE.
IT'S NOT LIKE YOU DON'T HAVE ENOUGH ON YOUR PLATE. MAINLY I WOULD LOVE TO BE ABLE TO.
DO, YOU KNOW, THIS IS KIND OF NO NIGHT TIME JOB, SO I JUST DON'T WANT YOU TO BE WAITING ON ME.
AND YOU ALL KNOW A LOT MORE ABOUT THIS THAN I DO.
IN FACT, TO YOUR POINT OF HAVING A DIVERSIFIED GROUP.
SO THERE'S SOMEONE ELSE BACKLOG POINTING THAT OUT.
YEAH. ANY FEEDBACK ON ARTICLE 7 OR 8?
[00:10:12]
OR NINE. 10 OR 11.ARE AT FIVE. IS THAT OKAY? YEAH, BARELY. SO DO WE NEED TO VOTE ON THIS TONIGHT? WE DON'T HAVE TO MAKE ANY AMENDMENTS TO IT.
YEAH, I WOULD PROBABLY GO AHEAD AND VOTE IF YOU'RE MAKING NO AMENDMENTS. ONE CHANGE. WE WILL STAY HERE AT THE END ON SECTION TWO, THE VERY LAST, IT SAYS THE BYLAWS SHALL BE EFFECTIVE UPON APPROVAL BY CITY COUNCIL.
I WOULD SUGGEST WE MAKE THAT BY THE COMMITTEE, BECAUSE THE ONLY THING THAT HAS TO ACTUALLY GET APPROVED BY COUNCIL IS THINGS NOT ON THE STANDARD. AND SO WHOEVER MAKES THAT MOTION TO JUST SAY, LOOK, THE RECOMMENDED CHANGE IN SECTION TWO OF MISCELLANEOUS.
AND AGAIN, THESE CAN BE CHANGED AT ANY TIME AS YOU TYPICALLY WHAT HAPPENS IS, IS COMMITTEES WHEN THEY'RE FIRST FORM OF DUE THE STANDARD THAT THEY KIND OF EVOLVE OVER TIME AS THINGS START FLESHING OUT. ALL RIGHT.
DO I HAVE A MOTION TO APPROVE THE BYLAWS WITH THE EDIT THAT MATT.
MATT. OH! OH, THAT COULD. MOTION TO APPROVE. I MISUNDERSTOOD THAT.
OH, THAT'S JUST. THE BYLAWS SHALL BECOME EFFECTIVE WITH AN AMENDMENT TO CHANGE GARLAND CITY COUNCIL.
FOR. MOTION TO APPROVE WHAT HE JUST SAID. I SECOND THE MOTION.
ALL IN FAVOR? AYE. ALL OPPOSED? I MEAN, OKAY, OKAY. ALL RIGHT. ALL RIGHT. NOW WE'LL GO BACK TO. I THINK THIS IS LANCE, AND YOU'RE BRIAN. YES.
NICE TO MEET YOU. NICE TO MEET YOU. GOOD EVENING, AND WELCOME TO ALL OF THE LADIES COMMITTEE.
I HEAR YOU'RE HERE TO TALK WITH US ABOUT COACHING CLIENTS.
ABSOLUTELY. AWESOME. PLEASURE TO BE HERE. MY APOLOGIES FOR RUNNING LATE.
COMING FROM A DOCTOR'S APPOINTMENT OUT IN ALLEN.
AND SO TRAFFIC CAME AS FAST AS I COULD SAFELY.
BUT THANK YOU ALL FOR YOUR PATIENCE AND WE'RE EXCITED.
EXCITED TO BE HERE TO TALK ALL THINGS COACHING CLIENTS, AND PARTICULARLY WANT TO FOCUS ON SOME NEW INITIATIVES THAT WE ARE PUTTING IN PLACE, WHICH ARE PRETTY GROUNDBREAKING FOR THE CITY OF GARLAND.
THEY'RE GOING TO RESULT IN SOME MAJOR CHANGES FOR THE BETTER SOME INCREASED EFFICIENCIES INCREASED CUSTOMER SERVICE, AND ULTIMATELY A BETTER QUALITY OF LIFE FOR ALL RESIDENTS.
AND WOW. LESS THAN SEPTEMBER, RIGHT? RIGHT. RIGHT AROUND THE CORNER.
SO SEPTEMBER 1ST THAT GOES INTO EFFECT. AND SO WE PLACED THAT OUT THERE ON EVERY SOCIAL MEDIA, EVERY MEDIA OUTLET. IT'S GOING INTO THE UTILITY INSERTS THIS WEEK.
AND SO WE JUST WANT TO GET THE WORD OUT. SO WE'LL TALK ABOUT THAT.
AND ALSO WE'LL TALK A LITTLE BIT MORE ABOUT OUR PROGRAMS AS WE'RE TRYING TO TURN A CORNER IN GARLAND TO INCREASE THE QUALITY OF LIFE, INCREASE THE ESTHETIC VALUES. WE ALSO RECOGNIZE THERE ARE MEMBERS OF OUR COMMUNITY THAT DON'T HAVE THE MEANS WHETHER THAT'S FINANCIAL OR WHETHER THAT'S A PHYSICAL LIMITATION TO TAKE CARE OF THEIR PROPERTIES.
AND SO AS A PART OF OUR INITIATIVE TO INCREASE THE QUALITY OF LIFE, WE BUILT IN A STRONG COMPONENT THAT WILL HELP ASSIST THOSE THAT CAN'T AFFORD TO MAINTAIN THEIR PROPERTIES.
IT'S NOT JUST CODE COMPLIANCE. IT'S A CITY WIDE EFFORT.
AND WE'RE VERY, VERY PROUD OF IT. AND WE JUST HAVE A GREAT EFFECT.
[00:15:03]
ALRIGHT. ALRIGHT, SO WITH THAT AGAIN, MY NAME IS BRIAN MORRIS, DIRECTOR OF CODE COMPLIANCE HERE IN THE CITY OF GARLAND.SO WHO HAS THE SLIDE DECK? OH, YOU HAVE TO. OKAY, GOOD.
AS I KEEP GOING, JUST KEEP CLICKING. ALRIGHT, SO WE WANT TO TALK ABOUT ACCESSIBILITY SERVICE.
ASSISTANCE AND STRONGER NEIGHBORHOODS. AND SO ULTIMATELY, THE GOAL FOR OUR ENTIRE PURPOSE IS TO MAKE THE QUALITY OF LIFE, MAKE THE ESTHETIC VALUE AND THE HEALTH AND SAFETY OF GARLAND PARAMOUNT, RIGHT? SO WE OUR JOB GOES RIGHT ALONG WITH THE FIRST RESPONDERS WHEN IT COMES TO SAFETY AND HEALTH.
WE HAVE HOUSES AND PROPERTIES THAT ARE UNSAFE, THAT ARE UNFIT.
IT LOWERS THE PROPERTY VALUE, BUT IT ALSO ENCOURAGES AND INVITES A CRIMINAL ELEMENT.
AND IT JUST HAS A NEGATIVE IMPACT ON THE COMMUNITY.
SO EVERYTHING WE DO IS TIED INTO THAT. SO WITH THAT, WE HAVE A NEW SALES FORCE.
IT HELPS FOR OUR TEAM TO BETTER MANAGE CASES.
SO WE'RE REALLY EXCITED ABOUT THAT. THAT ROLLED OUT IN FEBRUARY AND WORKING OUT THE KINKS.
AND NOW WE'RE WE'RE IN GOOD POSITION. SO AGAIN, ASSISTANCE FIRST, WE'RE FOCUSED ON EDUCATION AND WORKING WITH THE COMMUNITY VERSUS BEING A OCCUPYING FORCE IN THE COMMUNITY.
SO THAT'S KIND OF OUR PHILOSOPHY. A LITTLE BIT MORE ON SALESFORCE AGAIN, EASIER ACCESS, YOU'LL SEE A QR CODE THAT LINKS YOU DIRECTLY TO OUR, OUR SITE WHERE RESIDENTS CAN GO ON. AND IF YOU HAVE A NEIGHBOR WITH TALL GRASS OR JUNK MOTOR VEHICLE TRASH AND DEBRIS ON THE PROPERTY YOU CAN REPORT THAT DIRECTLY THROUGH THE LINK AND WHAT IT DOES FOR US AND FOR YOU.
IT ALLOWS YOU TO TRACK OUR PROGRESS, RIGHT? SO YOU GET COMMUNICATION SAYING THAT, HEY, WE RECEIVED MATT, WE RECEIVED YOUR COMPLAINT. WE'RE ON IT. AND HERE'S OUR COMPLIANCE DATE.
ONCE WE BRING IT INTO COMPLIANCE. SO YOU'LL GET YOU'LL OBTAIN FEEDBACK EVERY STEP OF THE WAY.
SO YOU'LL BE ABLE TO TRACK THAT. NOBODY WANTS THIS INPUT.
WE HAVE A GREAT TEAM THAT'S VERY PROACTIVE. AND THEY'RE OUT THERE TAKING CARE OF IT.
ALRIGHT, SO THAT IS THE QR LINK WHERE YOU CAN EASILY SUBMIT COMPLAINTS BETTER TRANSPARENCY, FASTER ROUTING. AND THOSE ARE THE RIGHT PERSON TO YOUR SPECIFIC INSPECTOR.
YOU HAVE THEIR CONTACT INFORMATION AND THEN YOU CAN FOLLOW UP AS NEEDED.
SO VERY, VERY USER FRIENDLY. AND WE YOU'RE LIKING THE INTERFACE.
SO A LITTLE BIT MORE ABOUT HOW TO REPORT A CODE VIOLATION.
YOU WOULD GO TO THE PORTAL, OPEN THE PORTAL AND SUBMIT A CONCERN.
YOU'LL GET A DROP DOWN LIST OF OUR TOP TEN GREATEST HITS, RIGHT? TALL GRASS TRASH, JUNK MOTOR VEHICLES, ENCROACHMENT OF THE ALLEYS, ENCROACHMENT OF THE SIDEWALKS.
VARIOUS ISSUES. AND THEN IF THERE'S SOMETHING THAT'S OUTSIDE OF THAT BOX, BECAUSE WE ENFORCE HUNDREDS UPON HUNDREDS OF DIFFERENT CODES, THERE'S NO WAY WE COULD LIST EVERY SINGLE ONE ON THAT DROP DOWN MENU.
YOU CAN JUST PLACE YOUR CONCERN. IT WILL STILL BE ROUTED TO THAT PARTICULAR INSPECTOR, THEY WILL GO OUT AND INSPECT THE PROPERTY AND ANY VIOLATIONS ARE FOUND. THEY WILL TAKE THAT APPROPRIATE ACTION RIGHT HERE.
BUT FOR ALL OF THEM, THEY GOT SOMETHING HANGING OVER THE STREET.
THEY TAKE A PICTURE OF IT AND ADD IT TO THEIR INSPECTOR HE'S IDENTIFY IT.
ABSOLUTELY. FEEL FREE TO STOP ME AT ANY POINT.
I SEE A QUESTION. DOES THAT INCLUDE CARS PARKED IN THE YARD? PARKED IN THE YARD THAT WOULD GO TO THE CITY MARSHALS?
[00:20:05]
AND THEN IF YOU REPORT IT, ARE THEY GOING TO BE TOLD WHEN THE MARSHAL COMES OUT THAT YOUR NEIGHBOR CALLED ON YOU? NO. NO, MA'AM, BECAUSE THAT THAT HAPPENED TO ME.AND I DID GET A PHONE CALL FROM THE NEIGHBORHOOD.
THE NEIGHBOR THAT SAID, I HEARD YOU CALLED THE POLICE ON US.
AND I SAID, ABSOLUTELY DID NOT CALL THE POLICE ON YOU.
I MEAN, COULD IT BE IMPLIED? IT COULD BE IMPLIED.
AND SO WE SEE THAT. WE SEE THAT VERY OFTEN IF WE TALK TO A NEIGHBOR ABOUT AN ISSUE, MANY TIMES THEY WILL SAY, I KNOW WHO CALLED THEM, RIGHT? I KNOW WHO'S MY NEIGHBOR BECAUSE THEY GAVE ME AN UGLY LOOK WHEN I WAS OUT THERE TAKING THE TRASH OUT ON THURSDAY.
SO BUT AS FAR AS OUR POLICY, AND I'M PRETTY SURE THE MARSHALS FOLLOW THE SAME PROTOCOLS, WE DON'T DIVULGE ANY COMPLAINT INFORMATION BECAUSE WE DON'T WANT TO PUT RESIDENTS IN A DANGEROUS SITUATION OR UNCOMFORTABLE SITUATION.
YOU KNOW, WE RECOGNIZE THESE ARE YOUR NEIGHBORS.
YOU HAVE TO LIVE NEXT TO THEM. SO WE, WE CERTAINLY DO NOT.
WE ACTUALLY HAVE A, YOU CAN SUBMIT AN ANNOUNCEMENT AS WELL ON OUR SIDE AT LEAST.
ABOUT 900 REPORTS THAT I KNOW ABOUT 4 OR 5 OF THE OFFICERS AND YOUR TEAM IS GREAT.
ABSOLUTELY. YOU GUYS DO A LOT FOR FOR THE MANPOWER YOU HAVE.
THE FRUSTRATING THING WE GOT WITH OUR. BECAUSE BEFORE YOU HAD THE ASSIST ON THE APP.
YES. NOW YOU GOT TO GO TO THE WEBSITE. THE THING THAT'S BEEN FRUSTRATING.
I'M AN HOA PRESIDENT. SO THEY GET BACK WITH ME IS THAT YOU HAVE TO LOG IN TO THE CITY WEBSITE.
IS IT ASK YOU TO. THEN YOU LOG ON TO THE THE SELF YOU HAVE TO RELOG IN.
IT DOESN'T KEEP YOU SIGN IN. I SPOKE TO THE CITY MANAGER, MIKE VINCE.
HE SAID THEY'RE WORKING ON IT. SO HE'S AWARE OF THAT KEY.
YES, SIR. YEAH. AND WE WILL WE'LL FOLLOW UP ON THAT.
THAT THAT IS SOMETHING THAT'S THAT EXTRA STEP IS IT'S NOT AS EASY TO MAKE A CALL.
ABSOLUTELY. ONE TIME NOW, IF I'M NOT MISTAKEN, THE IOS APP IS STILL ACTIVE.
RIGHT. SO THAT CAN BE USED. WELL YOU SAY EVEN WITH THAT THERE'S THAT EXTRA STEP YOU'RE HAVING TO TAKE, RIGHT? YEAH. AND YOU KNOW, IT'S NOT LIKE YOUR PHONE.
AND THEY DON'T. THE PARKING POLICE DOESN'T COME OUT RIGHT AWAY.
THEY TAKE OUT. WE HAD A CAR WITH NO LICENSE PLATE, NO STICKER, NO NOTHING.
IT WAS THERE FOR SEVEN DAYS BEFORE IT CAME OUT.
THEY TELL ME, TOMMY, WE ONLY HAVE SO MANY PEOPLE.
YEAH. PROCESS. I WAS GOING TO SAY ON THE PARKING ENFORCEMENT, IT'S GOING TO BE PROACTIVE IN THE FUTURE, MUCH LIKE WHAT WE'RE TALKING ABOUT WITH CODE. IT'S VERY HARD ON PARKING.
TO TOMMY'S POINT, WHEN SOMEONE CALLS IN, IT STILL HAS TO BE THERE IN VIOLATION.
AND A LOT OF TIMES IT'S MOOT. BUT RIGHT NOW, AND WE'RE LOOKING TO CORRECT THIS, OUR MARSHALS ARE WE'RE, WE HAVE MULTIPLE VACANCIES, SO WE'RE LOOKING TO FILL THOSE SO THAT WE CAN BE FULLY STAFFED WITH THE PARKING SIDE.
DIDN'T THINK SO BECAUSE I'M FROM GARLAND. I GREW UP IN GARLAND.
I'M 60 YEARS OLD. I'VE LIVED IN THE SAME HOUSE FOR 33 YEARS.
AND I CAN'T TELL YOU IN THE LAST FIVE YEARS, THE DOWNFALL OF MY NEIGHBOR.
WE NOW HAVE RENTERS THEY'RE CONSTANTLY PARKED IN THE YARD.
YOU GO DOWN KINGSBRIDGE, THERE'S A GUY WHO RUNS A BUSINESS OUT OF HIS HOUSE, HE PARKS HIS CAR AND HE ACTUALLY CHASED ME HOME ONE DAY IN HIS CAR, IN HIS TRUCK. HE FIXES CARS ON HIS DRIVEWAY. SO THERE'S ALWAYS CARS ON BLOCKS.
HE'S ALWAYS DOING THAT, BUT HE PARKS IN THE YARD.
HE'S RIGHT IN THE MIDDLE OF KINGSBRIDGE. AND THE MARSHAL'S OFFICE DOESN'T PATROL IN THE EVENING.
SO EVERY SINGLE NIGHT THAT CAR IS PARKED. I MEAN, IT'S JUST IT'S IT'S AWFUL.
CORRECT. BUT THEY RECENTLY CHANGED THEIR HOURS.
I KNOW BECAUSE I CAUGHT ONE AND PULLED THEM OVER TO TALK TO THEM.
YEAH. YES. IS THERE A CROSSWALK ANYWHERE THAT HELPS HOMEOWNERS UNDERSTAND WHAT WOULD GO TO THE MARSHALS VERSUS PD VERSUS CODE COMPLIANCE? THE EASIEST IS IF IT'S ON THE STREET OR SIDEWALK, IT'S MARSHALS.
IF IT'S ON PROPERTY. CORRECT ME IF I'M WRONG.
THAT'S CORRECT. WITH THE EXCEPTION OF PARKING, ON PARKING ON THE GRASS.
[00:25:05]
BUT THAT'S THE LINE OF DISTINCTION FOR US. AND, AND PV AND, AND THE MARSHALS PRIVATE PROPERTY IS CODE COMPLIANCE, AND THEN PUBLIC PROPERTY GOES TO EITHER POLICE DEPARTMENT OR TO THE MARSHALS.YEAH. I'VE SENT YOU PICTURES OF THE CARS IN THE YARD.
AND THEY STILL PARK THE CARS IN THE YARD. YOU SAID THOSE ARE THE MARSHALS.
I SENT THEM TO CODE COMPLIANCE. OKAY. IN THE GRASS.
YES, MA'AM. SO THOSE WOULD BE THE MARSHALS YOU SENT TO US. AND WE'LL CONNECT YOU WITH THE MARSHALS. ALL RIGHT. ALL RIGHT. SO THEY CAN ENFORCE THAT. WE CANNOT ENFORCE PARKING ON THE STREETS OR PARKING IN THE YARDS. OKAY. I THOUGHT ONCE YOU LISTED IT UNDER OTHER, YOUR DIVISION WOULD MAKE SURE IT GOT TO THEM, BECAUSE I'VE DONE THAT BEFORE AND IT GOT TO THEM.
BECAUSE, YOU KNOW, IF I WASN'T IN CODE FOR OVER A DECADE, I WOULDN'T KNOW EXACTLY WHAT DO WE DO? SO OF COURSE WE'RE GOING TO DO A WARM HANDOFF WITH ANY DEPARTMENT.
HOWEVER, WE WILL PROVIDE EDUCATION AT THAT POINT TO SAY, HERE'S YOUR POINT OF CONTACT, BECAUSE WE AS FAR AS A CUSTOMER SERVICE PERSPECTIVE, WE WANTED YOU TO BE ABLE TO CONTACT THAT DEPARTMENT DIRECTLY FOR FOLLOW UP.
RIGHT. WE'RE GOING TO PUT YOU IN CONTACT WITH THEM. BUT OF COURSE, IF YOU HAVE ANY QUESTIONS, YOU CAN ALWAYS FEEL FREE TO BRING IT TO US. THIS IS ANOTHER GOOD TOOL BECAUSE IF YOU JUST KNOW WHAT THE ISSUE IS, YOU MAY NOT KNOW EXACTLY WHO HANDLES THAT.
IF THERE'S STREETS OR PARKS OR CODE OR THE MARSHALLS.
WOULD LIKE AN UNLICENSED BOARDING HOME BE REPORTED TO CODE COMPLIANCE? YES. SO I MEAN WE'LL TREAT IT AS A RENTAL PROPERTY.
THERE'S NO TRUE BOARDING HOUSE ORDINANCE IN THE CITY.
OKAY. I CAN, THINKING THROUGH THE CONTEXT OF THE CLIENT OR THE RESIDENTS THAT WE'RE HERE TO SERVE.
AND THAT WOULD BE, THAT WOULD BE PRIME. SO IS IT GOING AWAY IN SEPTEMBER AND REPLACED BY THIS SYSTEM YOU'RE TALKING ABOUT? NO, MA'AM. SO THE ASSIST IS STILL ACTIVE FOR OTHER DEPARTMENTS THAT STILL UTILIZE IT.
FOR THE CODE COMPLIANCE SECTION, IT'S THIS PORTAL IS DESIGNED FOR US.
YEAH. AND IT'S, IT'S CURRENTLY ACTIVE NOW. SO THIS HAS BEEN ACTIVE SINCE SINCE JUNE.
I LIKE THIS PROCEDURE BETTER BECAUSE INSTANTLY YOU GET A REPORT.
YOU'RE NOT HAVING TO FOLLOW UP OR GO TO ANY ASSISTANCE.
ABSOLUTELY. TWO WAY COMMUNICATION. REALLY. YEAH.
ALL RIGHT. SO MOVING ON TO THE CIVIL CITATION PROCESS.
SO WHAT WE'VE BEEN DOING FOR THE PAST 70 DAYS IS PURELY EDUCATIONAL.
WE WANTED TO MAKE SURE THAT WE GAVE EVERY OPPORTUNITY FOR RESIDENTS OR BUSINESSES ALL STAKEHOLDERS IN THE COMMUNITY TO KNOW THAT THIS IS THE DIRECTION THAT WE'RE GOING AS OUR PRIMARY TOOL VERSUS CRIMINAL CITATION, RIGHT? ONE OF THE REASONS IS THAT CRIMINAL CITATIONS TAKE FOREVER TO GO THROUGH THE PROCESS.
IT TAKES MONTHS AND MONTHS AND MONTHS, AND IT CAN RESULT IN A CRIMINAL RECORD, A BENCH WARRANT, IF YOU DON'T SHOW FOR COURT AND THE FEES ARE HIGH.
SO FOR US TO BE MOST EFFICIENT THE CIVIL CITATION PROCESS INSTEAD OF A JUDGE, IT GOES TO A HEARING OFFICER WHO CAN HANDLE MANY, MANY CASES AT PER HEARING, RIGHT. SO IT'S MORE EFFICIENT, ALLOWS US TO COVER MORE GROUND AS WELL, SO WE CAN COVER NEIGHBORHOODS IN TIME TO COVER ONE STREET OR TWO.
ALL RIGHT. SO THESE 70 DAYS OR SO WE'VE BEEN FOCUSING ON EDUCATION DELIVERING FLIERS.
WE'VE DONE A LOT OF PUBLIC SERVICE ANNOUNCEMENTS.
WE'RE DOING ANOTHER ONE TOMORROW AND WE'RE DOING THE INSERTS.
[00:30:02]
SO EDUCATION IS FIRST WHEN IT COMES TO SEPTEMBER 1ST, WE'LL BEGIN PATROLLING NEIGHBORHOODS.WE'LL BE FULLY LIVE IN THE SYSTEM AND WE'LL START TO ISSUE CITATIONS.
SO ONE MAJOR CHANGE WITH THAT IS THAT THERE WILL BE TYPICALLY WE WOULD GIVE A NOTICE OF VIOLATION FIRST, A COMPLIANCE LETTER GIVING RESIDENTS BUSINESSES SEVEN DAYS TO COMPLY FOR MOST VIOLATIONS.
SOME WERE A LITTLE BIT LONGER, SOME WERE 30, SOME WERE A LITTLE BIT LONGER. IF IT'S A STRUCTURAL OR MAJOR ISSUE THE MAJOR DIFFERENCE HERE IS THAT WE WILL BE STARTING WITH THE CITATIONS WITHOUT NOTICE, HOWEVER WE BUILT IN BECAUSE WE'RE, WE'RE SENSITIVE TO THE RESIDENTS CONCERN ABOUT SOMEBODY JUST NOT HAVE THE MEANS OR MAYBE THEY JUST DIDN'T KNOW THAT THIS WAS A VIOLATION.
RIGHT. YOU HAVE, AS I MENTIONED, WE HAVE HUNDREDS AND HUNDREDS AND HUNDREDS OF VIOLATIONS.
SO WE BUILT INTO THE SYSTEM IS A. AND THIS IS A LITTLE COMPLICATED.
SO Y'ALL PLEASE, PLEASE BEAR WITH ME. BUT IT'S A WHAT AMOUNTS TO A FREE.
SO AS LONG AS THAT VIOLATION IS CORRECTED BEFORE THE HEARING DATE, WHICH IS GOING TO BE ABOUT 30 DAYS, GIVE OR TAKE, AS LONG AS THAT TALL GRASS IS TAKEN CARE OF AS LONG AS THE TRASH IS REMOVED BY THAT, WHATEVER THE VIOLATION IS, THAT WILL BE A, A WARNING, RIGHT? SO AS LONG AS AT THE END OF THE DAY, OUR MAIN, OUR MAIN GOAL IS STRICTLY COMPLIANCE.
THAT'S, THAT'S REALLY WHAT WE WANT. WE'RE NOT AFTER ANY IT'S NOT A REVENUE GENERATING TOOL FOR US.
WE WOULD LOVE IT IF WE DIDN'T DID NOT RECEIVE ANY MONEY OFF OF IT.
RIGHT. IT'S REALLY ABOUT COMPLIANCE AND QUALITY OF LIFE AND PROPERTY VALUES, RIGHT? SO SO THAT'S OUR, THAT'S OUR PROCESS. SO ANYTIME WITHIN ONE YEAR.
YOU BASICALLY HAVE A FREE VIOLATION PER YEAR, RIGHT? SOMETHING HAPPENS, YOUR LAWN MOWER BROKE. WE GET IT. THINGS LIFE HAPPENS.
SO THAT COULD BE ONE FOR HIGH GRASS ONE MONTH LATER.
WELL, THAT'S A SEPARATE VIOLATION THAT STILL QUALIFIES FOR A, FOR A FREE.
SO AS LONG AS THAT'S CORRECTED WITHIN THOSE 30 DAYS PRIOR TO THE HEARING THERE'S NO HARM, NO FOUL.
AND SO THAT, THAT ROTATES ON A ROLLING 365 DAYS EVERY SINGLE YEAR.
THEY PUT IT ON THE 29TH DAY AND NEXT MONTH ON THE 29TH DAY.
SO ONCE THEY GET A VIOLATION ON, FOR EXAMPLE, GRASS.
YES. SECOND VIOLATION. THERE'S NO FREEBIE. THEY GET A TICKET.
IS THAT CORRECT? THAT'S CORRECT. OKAY. THAT MAKES ME YES, SIR.
THE NEXT TIME THEY COME OUT. AND OF COURSE, WE KNOW THE OFFICERS.
THE INSPECTORS KNOW MANY OF THE HABITUAL VIOLATORS.
YEAH. RIGHT. AND SO WE DO HAVE THE OPTION TO THIS GIVES THIS GIVES US FLEXIBILITY.
SO WE CAN FOR THOSE THAT, YOU KNOW, SURELY WAS A MISTAKE, SURELY WAS AN OVERSIGHT.
WE CAN BE AS LENIENT AS NEEDED FOR THEM AND FOR THOSE THAT WE KNOW, WE COME BACK YOUR REPEAT CUSTOMER, WE KNOW WE CAN ALSO, AFTER THAT FIRST INITIAL FREEBIE, WE CAN THEN COME BACK ON A REPEATED BASIS AS OFTEN AS NEEDED, INCLUDING DAILY, IF NEEDED. SHE HAS ONE QUESTION ON THIS FLIER.
YOUR FLIER IS ONLY GOING TO PEOPLE WHO HAVE BEEN REPORTED VIOLATION, CORRECT? THEY'RE NOT GOING TO LIKE PEOPLE WHO ARE NOT WHO ARE TAKING CARE OF THEIR GRASS AND WHO HAVEN'T RECEIVED ANY.
SO IF YOU'RE REPORTING, I UNDERSTAND YOU'RE INTRODUCING YOURSELF IN AN ANIMAL FLIER.
CORRECT. BUT THE AVERAGE CITIZENS NOW GETTING ONE WEEK, THEY WERE PROACTIVE.
NOT NOT NECESSARILY TO YOUR POINT. YES. IF THEY HAD A VIOLATION AT THE PROPERTY, THEY WERE RECEIVING A FLIER, BUT THEY WERE PROACTIVELY GOING THROUGH THE NEIGHBORHOODS HANDING OUT IF THEY SAW VIOLATIONS OF PROPERTY.
BUT NOT TO YOUR POINT. YOU'RE CORRECT. IF YOU DID, SO YOU DID.
YEAH. CONGRATULATIONS. YOU DID NOT RECEIVE A FLIER.
CONGRATULATIONS, BECAUSE WE'VE BEEN THROUGH EVERY SINGLE NEIGHBORHOOD THROUGHOUT THIS 90 DAY PERIOD.
WE'VE BEEN THROUGH EVERY SECTOR OF THE CITY. AND THAT'S THAT'S WHY WE HAVE THE OTHER COMMUNICATIONS OUT THERE, THE FACEBOOK, THE FLIERS IN THE WATER DEPARTMENT THAT EVERYTHING ELSE WE'RE TRYING TO PUT OUT THERE.
[00:35:06]
FIRST. I GO AND KNOCK ON THEIR DOOR, SAID, PLEASE, MAN, COME ON.IN AN EARLIER SLIDE, YOU MENTIONED THAT AT SOME POINT THE CITY IS PROVIDING CASE MANAGEMENT AND ACCESS TO GARLAND CARES AND OTHER RESOURCES WHERE IN THIS FOUR STEP PROCESS, WOULD THOSE BE COMMUNICATED TO THE HOMEOWNER? GREAT QUESTION. SO WE ARE HEAVILY ADVERTISING OUR RESOURCES WITH GARLAND CARES.
THIS WILL BE ADVERTISED. THERE'S A FINE LINE BETWEEN OVER SATURATING.
BUT WE DO ADVERTISE THAT ON OUR WEBSITE. YEAH.
IT'S, IT'S, IT'S GOING OUT THROUGH SOCIAL MEDIA.
IT'S ON THE CITY WEBSITE AND MANY OF OUR HANDOUTS WILL REFLECT THAT.
IF THEY CALL US, WE WILL MAKE THEM AWARE THAT THERE ARE SOME RESOURCES AVAILABLE POTENTIALLY.
OKAY. SO THAT'S NOT A STANDARD LIKE, OH, YOU GOT THIS NOTICE.
IT CURRENTLY DOES NOT. BUT THAT'S A GREAT THAT'S A GREAT QUESTION.
WE CAN WE HAVEN'T FINALIZED THE VERBIAGE JUST YET ON OUR NOTICES, WHICH IS STILL A WORK IN PROGRESS.
THAT'S SOMETHING WE CAN CERTAINLY LOOK AT. I JUST COME ACCUSTOMED TO PEOPLE THAT, YOU KNOW, THEY MAY SEE THIS MAILER AND THINK, OH, I NEVER NEED THAT.
AND THEY FALL ON HARD TIMES AND THEY'RE NOT NECESSARILY THINKING IN THAT MOMENT.
OH, I GOT THIS FLIER SIX YEARS AGO OR WHATEVER IT WAS.
AND GARLAND HAS RESOURCES. THAT'S A GREAT POINT.
IT WAS CERTAINLY IT'S CERTAINLY A PART OF OUR EDUCATIONAL PERIOD ON THE FLIER THAT WE'RE HANDING OUT CURRENTLY IS VERY, VERY HEAVILY GEARED TOWARDS ASSISTANCE AND RESOURCES.
BUT THAT'S A GREAT POINT. LET'S WE'LL REVISIT THAT.
I THINK THAT'S SOMETHING THAT WE CAN WE CAN CERTAINLY ADD JUST MAKE SURE EVERYBODY KNOWS ABOUT IT.
BECAUSE TO YOUR POINT, BEING TOLD ONCE, YOU KNOW, A YEAR AGO OR TWO YEARS AGO, WHENEVER THOSE HARD TIMES MAY FIND YOU, THAT MAY NOT COME TO MIND AT THAT TIME. SO WHEN YOU ASK THEM, DOES IT STATE ON THERE, YOUR SECOND ONE WILL BE FINE? DEFINITELY. THE SECOND ONE WILL BE A FINE, BUT THEY STATE ON THEIR ON THE FIRST ONE, WHEN YOU GIVE THEM A WARNING CITATION, THE FIRST. IN OTHER WORDS, ARE THEY AWARE OF IT? WELL, THE FIRST ONE DOESN'T COME ACROSS AS A TRUE WARNING.
SO THERE IS A A FINE ATTACHED TO IT. AND THE SECOND ONE WOULD BE A FINE ATTACHED TO THAT AS WELL.
BECAUSE AGAIN, I'M THINKING ABOUT THE REPEATERS, THE GUYS THAT KNOW HOW TO WORK THE SYSTEM, CUT THE GRASS ON THE 27TH DAY, 29TH DAY VERSUS HEY, IT MUST BE MAINTAINED FOR THE NEXT SIX MONTHS.
OTHERWISE, THERE'S NO MORE MONEY OR SOMETHING TO THAT EFFECT.
SO THAT'S A GREAT POINT. AND SO WE KNOW THAT'S A GREAT POINT, RIGHT.
THE LIMITATION THAT WE RUN INTO IS, IS IN SOME CASES, THERE'S A LOT OF INFORMATION THAT WE HAVE TO DWINDLE DOWN BECAUSE AT THE END OF THE DAY THAT THAT NOTICE IS GOING TO BE ONE PAGE AND IT INCLUDES THE HEARING DATE, IT INCLUDES OTHER VITAL INFORMATION.
SO WE WANT TO GET AS MUCH AS POSSIBLE. WE ACCOMPLISHED SOME OF THAT WITH WITH LINKS.
SO FIND OUT MORE INFORMATION. YOU CAN GO HERE.
AND THAT'S TO YOUR POINT ABOUT THE GARLAND CARES AND ADDITIONAL RESOURCES.
THAT WOULD BE AN EFFICIENT WAY THAT WE COULD ADDRESS THAT, RIGHT? WITHOUT SPELLING OUT A PARAGRAPH OF HOW THIS GOES.
AND THE SAME WITH YOUR, YOUR POINT ABOUT THIS IS A ONE TIME WARNING, NOT A REPEATED.
I'D LIKE TO SEE IT. I'M SORRY. WE JUST DON'T CUT YOUR GRASS FOR A MONTH.
TWICE A WEEK. I GOT A GOAT OUT THERE. YEAH, WE CERTAINLY CAN.
WE'LL GET THAT. WE'LL GET THAT NOTICE OUT ONCE WE FINALIZE IT.
I WOULD SHOULD BE THAT SHOULD BE IT HAS TO BE VERY, VERY SOON BECAUSE WE'RE GOING LIVE.
SO WE'RE WE'RE VERY, VERY CLOSE. WE JUST WANT TO GET THOSE. AND THAT'S IMPORTANT INFORMATION THAT WE'RE GETTING FROM FROM YOU ALL IS THAT THAT'S AS AS WE AS WE FINISH IT, WE THINK OF, YOU KNOW, ANOTHER KEY POINT. HOW CAN WE BETTER COMMUNICATE WHAT WE'RE DOING? AND SO YOU GUYS GIVING US SOME GREAT POINTS TO, TO ADD TO IT.
IS THERE A PLACE ON THE WEBSITE THAT SAYS HOW TO GET INVOLVED? GARLAND CARES HOW TO BECOME A PARTNER. BECOME FREE LABOR, THAT KIND OF THING.
[00:40:03]
GREAT QUESTION. WE HAVE A FREE LABOR LINK ON THE WEBSITE.OKAY. IT'S CALLED VOLUNTEER GARLAND. OKAY. AND WE CAN GET THAT TO YOU ALL AS WELL.
IT'S A GREAT THIS IS OUR PARTNER. THIS IS VOLUNTEER GARLAND IS A PART OF THE CITY.
THEY OPERATE UNDER PARKS AND REC AND HOLD SWAY.
DIAZ IS A COORDINATOR, DOES AN AMAZING JOB. THE SITE IS EXTREMELY USER FRIENDLY.
IT GIVES YOU THE, IF YOU HAVE A CERTAIN INTEREST, IT WILL ASK WHAT YOUR, WHAT'S YOUR, WHAT'S YOUR PREFERENCE? MAYBE IF IT'S NEIGHBORHOOD CLEANUPS, IF IT'S PARKS CLEANUP, IF IT'S WHATEVER THEY HAVE AVAILABLE AND IT WILL SEND YOU LINKS TO DIFFERENT ACTIVITIES. WHAT'S THE LAST NAME? DIAZ. GOT IT. AND YOU CAN SIGN UP DIRECTLY. IT'S VERY INTERACTIVE, SO WE'LL SEND YOU NOTIFICATIONS.
I DON'T KNOW IF YOU KNOW THIS BECAUSE I KNOW 20 PEOPLE THAT SIGNED UNDER THAT GENTLEMAN.
HE SPOKE AT A MEETING. VOLUNTEERS, VOLUNTEERS, VOLUNTEERS.
HE NEVER MENTIONED HE GETS A CHECK FOR CLEANING UP.
NEVER MENTIONED THAT TO ANY OF THE VOLUNTEERS.
I UNDERSTAND THE CITY PAYS THEM FOR THAT. DIDN'T MENTION THAT ANY OF THE VOLUNTEERS.
YOU SIGN UP A LIABILITY. RIGHT. IN CASE YOU GET HURT OR SOMETHING.
RELEASE OF LIABILITY. SURE. BUT I UNDERSTAND YOU GET PAID FOR IT.
THAT I GOT THAT. I CONFIRM IT, AND I WANT TO ADDRESS THEM ABOUT IT.
BECAUSE IN THE MEETING, HE SHOULD SAY THAT HE'S LOOKING FOR ALL THESE VOLUNTEERS.
WELL, HE'S A CITY EMPLOYEE. YEAH. THAT'S RIGHT.
SO HE IS. AND THAT IS A NO NO, I UNDERSTAND THAT.
SEPARATELY FOR EACH SHOP. BUT AND I'M I'M IN THE MIDDLE OF CONFIRMING IT.
I JUST WANT TO KNOW WHO I'M DEALING WITH. I DON'T KNOW. I'M NOT AWARE OF THAT.
I DON'T KNOW ANYTHING. I WAS TOLD BY A COUNCIL MEMBER HE MIGHT BE WRONG.
I MIGHT HAVE MISUNDERSTOOD. WE WANT TO MOVE ON.
ABSOLUTELY. ABSOLUTELY. SO WE'VE COVERED THE CIVIL CITATION.
LET'S LET'S REALLY GET TO WHAT'S MOST RELEVANT HERE.
WELL, I THINK IT'S ALL RELEVANT, BUT GARLAND CARES AND Y'ALL HAD SOME GREAT QUESTIONS.
GARLAND CARE. SO THIS IS, I DON'T KNOW, THE MOST EXCITING.
PART ABOUT WHAT WE'RE DOING. YOU KNOW, WE'VE HAD COLD CARE THAT'S BEEN OPERATING FOR OVER 15 YEARS FROM A CODE COMPLIANCE DEPARTMENT. AND IT'S REALLY JUST BEEN A, IT'S BEEN A LABOR OF LOVE FROM THE TEAM.
THEY'VE DONE IT WITH NO. NO REAL RESOURCES, NO BUDGET.
JUST JUST WANTING TO HELP. AND SO WHAT MAKES IT DIFFERENT GOING FORWARD IS THAT CITY MANAGER BETTS AND THE LEADERSHIP TEAM COUNCIL HAVE ALL REALLY GOTTEN BEHIND IT AND WANTED TO EXPAND IT.
AND SO NOW THAT IT'S EXPANDED BEYOND COLE CARES, ALTHOUGH WE STILL PLAY A SIGNIFICANT ROLE IT'S NOW GARLAND CARES, WHICH ENCOMPASSES OUR EFFORTS. WE HAVE A, WE HAVE THREE NOW TWO, TWO, TWO SHARED TRAILERS WHERE PEOPLE CAN LOAN OR BORROW LAWN MOWERS, WEED EATERS, VARIOUS HAND TOOLS FREE OF CHARGE.
AND WE'LL EVEN COME DROP THEM OFF AND PICK THEM UP. RIGHT.
SO, SO THAT'S A, THAT'S A WONDERFUL THING. BUT WE ALSO HAVE OUR PARTNERS IN VOLUNTEER GARLAND WHO, WHO, WHO COMPRISE THIS UMBRELLA OF GARLAND CARES.
SO WE HAVE VOLUNTEER GARLAND, WE HAVE COLD CARES.
WE HAVE OUR COMMUNITY DEVELOPMENT DEPARTMENT FOR LARGER PROJECTS THAT GO BEYOND ROUTINE LAWN MAINTENANCE OR MINOR HOME REPAIRS. SO IT'S, WE'RE STILL BUILDING IT, BUT IT'S, IT'S, IT'S GOING TO BE SOMETHING THAT'S UNIQUE FOR THE CITY OF GARLAND RESIDENTS.
AND SO HOW, HOW IT HELPS IS PRIMARILY WHAT I DESCRIBED IS FOR OUR PART, FOR THE CODE COMPLIANCE, IT'S GOING TO BE ROUTINE MAINTENANCE. SO GRASS, SHRUBS, MAYBE A TREE LIMB MAYBE A LITTLE BIT OF PAINTING, A LITTLE, LITTLE MINOR FENCE REPAIR. THOSE ARE THE PROJECTS WE TYPICALLY DONE IN THE PAST AND WE'LL BE DOING MORE OF CURRENTLY AND GOING FORWARD.
THERE'S A QR CODE HERE WHERE IT SAYS WE NOW HAVE A PORTAL WHERE YOU CAN REQUEST ASSISTANCE DIRECTLY.
YOU CAN REQUEST TYPE ASSISTANCE THAT YOU NEED, AND YOU CAN ALSO REQUEST TWO LOANS.
SO LET US KNOW WHAT WE NEED. LET US KNOW WHAT YOU NEED AND WE'LL COME OUT.
DROP THAT OFF TO YOU OR WE'LL COME AND ASSESS YOUR PROPERTY.
[00:45:02]
NOW IT'S IMPORTANT TO NOTICE. NOTICE THAT WE DON'T.THERE'S NOT A. WE DON'T GET INVOLVED WITH MEDICAL.
WE DON'T GET INVOLVED WITH FINANCIAL RECORDS.
BECAUSE WE'RE THE CITY. YOU KNOW, WE, WE'RE VERY CONSCIOUS OF CONSCIOUS OF PEOPLE'S PRIVACY.
SO THERE ARE ONLY CERTAIN THINGS THAT WE CAN ASK.
ALL THAT WE ASK IS THAT PEOPLE ARE GENUINELY IN NEED WHEN THEY, WHEN THEY REQUEST, RIGHT.
IF YOU'RE, WE'LL DO SOME MINOR VETTING. BUT WE, WE REQUEST THAT IF THAT YOU ARE ABLE TO TAKE CARE OF YOUR PROPERTY, WHETHER THAT'S FINANCIALLY OR PHYSICALLY. THEN WE ASK THAT YOU TAKE TAKE CARE OF YOUR PROPERTY SO WE CAN SAVE THE RESOURCES FOR THOSE THAT REALLY AND TRULY NEED THE HELP. RIGHT. DOES THE CITY HAVE ANY TYPE OF REGISTRY? I LOVE HEARING THAT THERE ARE INITIATIVES TO ASSIST WHEN HOMEOWNERS MAY FALL BEHIND, BUT I'M ASSUMING THAT A LOT OF THESE PEOPLE WILL KIND OF WIND UP BACK WITH YARDS THAT ARE UNKEMPT OR HOMES THAT ARE IN DISREPAIR.
AND I'M WONDERING IF THERE'S ANY TYPE OF REGISTRY THAT HOMEOWNERS THAT HAVE VISUAL LIMITATIONS OR MOBILITY ISSUES OR FINANCIAL LIMITATIONS CAN REGISTER AND SAY, NOT ONLY DO I NEED THIS ONCE, BUT I MAY NEED THIS ON AN ONGOING BASIS.
THAT'S A FANTASTIC QUESTION. TYPICALLY COLD CARES IS FOR ONE TIME ASSISTANCE.
HOWEVER, AS WE EXPAND WHAT WE'RE DOING THIS YEAR AND GOING FORWARD, ONE OF THE PROGRAMS THAT CITY MANAGER BETTS HAS PUT TOGETHER IS WORKING ON, AND I HESITATE TO SPEAK TOO FAR AHEAD, BUT IT'S BEEN IT'S BEEN TALKED ABOUT AS I THINK THE STEWARDSHIP PROGRAM WHERE WE CAN ADDRESS SOME OF THOSE LONGER TERM ISSUES.
RIGHT. BECAUSE IF YOU CAN'T, IF YOU'RE 85 YEARS OLD AND YOU CAN'T CUT YOUR LAWN TODAY CHANCES ARE TWO WEEKS FROM NOW WE'RE GOING TO BE IN A SIMILAR SITUATION. I DON'T KNOW IF THIS IS OFF THE SUBJECT, BUT AT THAT POINT THAT I MEAN, THAT IS AN ONGOING PROBLEM. MAYBE THAT'S A SITUATION WHERE YOU GET IN TOUCH WITH LOCAL PASTORS, LOCAL CHURCHES AND SAY, LET'S GET TOGETHER AND TALK ABOUT THIS.
AND ON A LONG TERM BASIS, THIS IS HOW WE HELP EACH OTHER.
IT'S ANOTHER THING OF PITCH. NOW, IF YOU'RE INTERESTED IN CREATING ONE OF THOSE, JUST GET IN CONTACT WITH ME AND I CAN TELL YOU MORE ABOUT IT, BUT IT'S KIND OF LAGGING A LITTLE BIT BEHIND BECAUSE WHAT HE'S EXPLAINING HERE IS THE CODE.
GARLAND CARES IS A HUGE WEB OF DIFFERENT ASSISTANCE BASED ON HOW WE HOW WE GOT THE FUNDING.
WAS IT A GRANT? WAS IT A DONATIONS? WE HAVE ALL THESE LEVELS FROM AS FAR AS CODE CARES GOES, THEY'RE GOING TO TAKE CARE OF THOSE MINOR THINGS, BUT WE'RE GOING TO HAVE A HUGE WEB OF THINGS THAT IF YOU'RE INTERESTED IN NEIGHBORHOOD STEWARDSHIP PROGRAM. SO BASICALLY WHAT IT WOULD BE IS YOU ARE BASICALLY TAKING ON THE COUPLE BLOCKS AND WE WILL HELP PROVIDE ASSISTANCE THROUGH VOLUNTEERS. THAT BASICALLY BECOMES YOUR NEIGHBORHOOD TO TAKE CARE OF AND ASSIST THOSE THAT ARE ELDERLY OR DISABLED IN WHATEVER WAY IS NEEDED.
SO WE GOT VOLUNTEERS, NOT JUST GOING, FLOWING TO PURSUE OR FLOWING TO COAT CARES.
THE GARDEN CARES IS THE UMBRELLA OVER EVERYTHING.
AND WE'RE NOT. WE DON'T HAVE THE ENTIRE THING BUILT OUT.
SO THERE'S GOING TO BE SOME EVOLVING OF THIS PROGRAM.
BUT THE MAIN POINT, I GUESS I WOULD TELL YOU THIS QR CODE GARDEN CARES IF YOU GET A TICKET, PUT IT IN THERE AND WE'LL GET TO YOU. AND THE BEST THING IS IT PAUSES THAT THAT CODE TO GET CORRECT.
SO THE VIOLATION IS PAUSED UNTIL WE FIGURE OUT HOW WE CAN GET SUPPORT TO.
ABSOLUTELY. ABSOLUTELY. SO YEAH, THAT'S THE KEY POINT, MAN.
I THINK THAT THAT WHILE THAT APPLICATION IS BEING PROCESSED, WHILE WE'RE VETTING MATCHING RESOURCES WITH INDEED, ALL ENFORCEMENT IS, IS PAUSED AT THAT TIME. WE'RE ALSO WORKING WITH OTHER THINGS BEHIND THE SCENES OR WORKING WITH MANY OF THE BIG BOX STORES IN GARLAND. AND ALSO MANY OF THE VENDORS THAT WE PAY START WORKING ON GETTING DONATIONS FOR CERTAIN THINGS AND CREATING A LOGISTICS LOGISTICS.
[00:50:02]
LEAN THROUGH SOME PARTNERS TO HAVE A WAREHOUSE WHERE YOU'RE NOT JUST GETTING TOOLS AND THINGS, BUT MAYBE YOU'RE GETTING SOME PAINT FOR FREE.MAYBE YOU'RE GETTING FENCE TICKETS FOR FREE. SO THERE'S A LOT GOING ON BEHIND THE SCENES THAT WE HOPE WILL, BECAUSE THE INTENT OF THIS IS NOT, AGAIN, BACK TO WHAT BRIAN SAID ABOUT GETTING CITATIONS.
SO WE'RE GOING TO PUT EVERY RESOURCE WE HAVE AVAILABLE TO US INTO THAT PROGRAM.
AND YOU'RE ENCOURAGING OWNERSHIP OF THE NEIGHBORHOOD TO THE PEOPLE WHO LIVE THERE.
AS FAR AS YOU KNOW, THIS IS OUR NEIGHBORHOOD.
WE TAKE CARE OF OUR NEIGHBORHOOD. CORRECT. AND WE'RE GOING TO HAVE MULTIPLE BLOCK PARTIES FOR OUR NEIGHBORHOOD VITALITY PROGRAM, WHERE WE'RE JUST GOING TO GO OUT THERE AND GET NEIGHBORS TO MEET EACH OTHER, MEET THESE NEIGHBORHOOD STEWARDS, AND TRY TO GET MORE COMMUNITY INVOLVEMENT. BECAUSE THE MORE YOUR NEIGHBOR STARTS BECOMING YOUR FRIEND, YOU MIGHT WANT TO, YOU MIGHT START PUTTING FLOWERS OUT, YOU MIGHT START DOING THIS, YOU MIGHT START TAKING CARE OF THINGS. AND THE MORE YOU KNOW ABOUT COKE OR GARLAND CARES. OUR HOPE IS THAT WORD GETS OUT AND WE RUN OUT OF MONEY AND WE HAVE TO GO FIND MORE.
THAT'S WHAT WE'RE HOPING FOR. SO NOW WE STARTED A YARD OF THE MONTH THREE MONTHS AGO, AND WE GIVE THEM EVERY MONTH WE PICK A YARD LINE. CORRECT. THERE'S SOMETHING ABOUT JUST GETTING TO KNOW YOUR NEIGHBORS AND HAVING A COMMUNITY FILLED JUST CHANGES THAT PERSPECTIVE.
BUT WE FULLY ARE AWARE THAT THERE'S JUST PEOPLE THAT CAN'T FINANCIALLY, YOU KNOW.
YOU KNOW, SENIORS, DISABLED, WHATEVER IT IS, CAN'T MAKE THESE THINGS HAPPEN.
BUT WE'RE GOING TO BE THERE TO HELP THEM. ABSOLUTELY.
IT'S CONTAGIOUS. CODE VIOLATIONS ARE CONTAGIOUS.
AND BEAUTIFICATION AND PRIDE IN THE NEIGHBORHOOD IS ALSO CONTAGIOUS.
WE'RE ALWAYS BE WELCOME TO FEEDBACK BECAUSE THERE IS GOING TO BE SOME HICCUPS ALONG THE WAY, BECAUSE THERE'S PROBABLY NOT A CITY THAT'S DESIGNED ANYTHING OF THIS MAGNITUDE THAT I'M AWARE OF. SO JUST BE PATIENT. THERE'LL BE A LITTLE HICCUPS HERE AND THERE, BUT IF YOU'RE EVER HEARING ANYTHING OUT IN THE COMMUNITY, FEEL FREE TO EMAIL ME. BRIAN. OUR CITY MANAGER, MIKE BUTTS.
HE'S ALSO VERY INTIMATE INTO THIS PROCESS. AND WE WILL WORK TO TRY TO GET SOME HELP.
AND IT'S SO MUCH MORE SOLUTION FOCUSED. IT'S NOT.
I'M JUST ANGRY AT THIS PERSON FOR NOT DOING THIS THING.
THERE MAY BE LEGITIMATE REASONS WHY THIS PERSON ISN'T UPKEEPING THEIR YARD.
AND THIS IS I LOVE HEARING ABOUT THIS PROGRAM BECAUSE IT'S MUCH MORE SOLUTION FOCUSED.
ABSOLUTELY. WE'RE EXCITED. WE'RE EXCITED. THIS GIVES US FLEXIBILITY RIGHT FROM THE CIVIL SIDE, STATION SIDE WHERE WE CAN. BE A LITTLE MORE AGGRESSIVE IN SOME CASES WHERE IT'S NEEDED.
FOR THOSE THAT KNOW BETTER AND JUST DON'T WANT TO DO IT RIGHT.
THE YOU MENTIONED LANDLORDS, RENTERS, EVERYTHING.
RIGHT? AND SO WE KNOW IF YOU, IF YOU HAVE A BUSINESS, A, A RENTAL HOUSE IS A BUSINESS, RIGHT? SO WE HAVE A LOT LESS SYMPATHY FOR YOU IF YOU ARE OPERATING A BECAUSE YOU HAVE THE RESOURCES TO DO IT.
IF NOT, YOU PROBABLY GET OUT OF THAT BUSINESS AND SELL IT TO SOMEONE WHO WANTS TO.
SO BUT THIS GIVES US FLEXIBILITY FOR THOSE THAT TRULY CAN'T COMPLY.
WE HAVE WE HAVE A WAY TO WORK WITH THEM. SO MOVING ON TO OUR PARTNERSHIPS AND LARGER PROJECTS, I MENTIONED THIS BRIEFLY EARLIER COMMUNITY DEVELOPMENT AS WE HAVE GRANT PROGRAMS IN PLACE, SOME, SOME OF THEM ARE FEDERALLY FUNDED SOME ARE IN PARTNERSHIP WITH HOUSING.
THE ACRONYM ESCAPES ME RIGHT NOW. BUT WE HAVE PARTNERSHIPS.
WE CAN DO LARGER PROJECTS, ROOF REPAIR, HVAC, MAJOR SYSTEMS. THOSE ARE A LITTLE BIT BEYOND THE SCOPE OF WHAT CODE CARES DOES.
BUT WE HAVE PARTNERS THAT WE CAN, WE CAN REFER TO IF NEEDED.
AND THEN TOUCHING AGAIN ON THE SUSTAINABILITY WE DO HAVE UNDER COVID.
WE HAVE A PROGRAM THAT WE'VE RUN FOR OVER A DECADE OR SO ON HERE.
SO YEAH, IT'S A FUNDED PROGRAM FOR HEALTH AND SENIORS CARE PROGRAM.
AND WE ACTUALLY ABLE TO OBTAIN MORE FUNDING FOR MORE INDIVIDUALS TO COME ON THIS YEAR.
AND SO THAT IS A REPEAT. SO THIS IS ONE THAT'S GEARED MORE TOWARDS SUSTAINABILITY.
SO WE'LL HAVE 50. I THINK THIS YEAR WE'RE UP FROM 30 TO 50 THIS YEAR.
SO THEY WILL HAVE THEIR LOANS MAINTAINED EVERY EVERY COUPLE OF WEEKS 11 CYCLES THROUGHOUT THE YEAR.
[00:55:02]
AND SO THAT MAINTAINS THE ENTIRE YEAR AND IS DEFINED AS THIS, THIS IS GOING TO BE FEDERALLY FUNDED.SO IT IS THROUGH THE HUD COMMUNITY DEVELOPMENT BLOCK GRANTS.
SO I DON'T KNOW EXACTLY WHAT THE FEDERAL DEFINITION MAY BE.
60. PLEASE DON'T DON'T QUOTE ME. I DON'T KNOW FOR SURE.
SO THOSE APPLICATIONS WILL OPEN. AGAIN IN JANUARY.
SO WE'LL START ACCEPTING APPLICATIONS IN JANUARY.
BUT JUST WANT TO FIND OUT IF THERE ARE ANY OTHER QUESTIONS OR CONCERNS OR ANY ANY FEEDBACK.
I GOT ONE QUESTION. MY LAST QUESTION. SO HOW DOES CODE COMPLIANCE BALANCE AND ENFORCING THE CITY ORDINANCE WHILE COMPLYING WITH THE AMERICAN DISABILITIES ACT? HOW DO YOU GUYS KNOW THAT EVERYTHING YOU'RE DOING IS COMPLYING WITH FDA? ADA. YOU WANT A REFRESHER COURSES? THAT'S A GREAT QUESTION.
SO ADA AMERICAN DISABILITY ACT IS, IS FEDERALLY ENFORCED.
SO WE DO NOT ENFORCE THOSE REGULATIONS AS FAR AS REQUIRING CERTAIN ADA ASPECTS.
RIGHT. WE, WE DON'T, WE DON'T GET INVOLVED WITH THAT BECAUSE THAT IS FEDERALLY ENFORCED.
I'M NOT AWARE OF ANY. THAT'S A GREAT QUESTION.
I'M NOT AWARE OF ANY CONFLICTS THAT WE CURRENTLY HAVE.
THAT WOULD IF A REMEDY THAT WE IMPOSE THAT REQUIRES COMPLIANCE.
AND IF YOU KNOW SOMETHING, I WOULD, I WOULD LOVE TO HEAR WHERE, NO, NO, YOU GUYS DO A GREAT JOB.
I HAD NOTHING BETTER TO DO. SO. OKAY. I WROTE A LOT OF QUESTIONS AT THE TIME.
SO THERE MAY BE SOME CONFLICT THERE, BUT I'M, I'M JUST NOT AWARE OF ANY THAT COME TO MIND.
BUT OUR EFFORTS SHOULD ALIGN PRETTY CLOSELY WITH.
ONE OF THE THINGS I RESPECT ABOUT THIS CITY IS THAT OUR LEADERS, THEY MAKE MISTAKES.
THEY CORRECT THEM, THEY LISTEN TO YOU. THEY DON'T CLAIM EVERYTHING THEY DO IS RIGHT.
PERFECT. AND I NEVER LIVED IN THE CITY. I WENT BACK TO SEE MY DAD TWO WEEKS AGO.
HE'S AN OPTIMIST. HE WON'T LEAVE FIFTH WARD IN HOUSTON.
MAN, LET ME TELL YOU SOMETHING. THEY GOT NO CODE ENFORCEMENT THERE.
I'LL LEAVE IT AT THAT. HOUSTON IS A SPECIAL PLACE.
OH, BABY. I'M SORRY. OH, WHERE? I GREW UP IN AILEY.
I DID HAVE A QUESTION ABOUT I'M A MENTAL HEALTH PROFESSIONAL, AND OFTENTIMES PEOPLE'S MENTAL STATUS IS DEPICTED IN THE CARE OR LACK THEREOF, OF THEIR HOME.
I THINK AN EXTREME MANIFESTATION OF THIS WOULD BE LIKE HOARDING BEHAVIORS.
AND I'M WONDERING HOW OFTEN THAT IS AN ISSUE WITH CODE COMPLIANCE AND HOW THAT IS RESPONDED TO.
AND THE CITY ACTUALLY HAS A SOCIAL WORKER WAS ABLE TO BRING IN AND HELP IN THOSE CASES.
IT'S BEEN A HUGE HELP. THEY'RE, THEY'RE RUNNING THROUGH THE HEALTH DEPARTMENT.
BUT THEY'VE BEEN A HUGE HELP IN KIND OF FINDING ADDITIONAL RESOURCES FOR THOSE CASES FOR SURE, BECAUSE THAT'S LARGELY NOT SOMETHING THAT A SINGLE PERSON CAN UNDERTAKE, EVEN IF THERE'S A LARGE FINE ASSOCIATED WITH IT.
ABSOLUTELY. YEAH. WE HAD ONE RECENTLY. WE HAD A FEW SINCE I'VE BEEN HERE.
BUT WHEN IT COMES TO MIND WAS ONE SINGLE RESIDENT HAD TWO LOCATIONS AND THEY WERE BOTH ENTIRELY FILLED TO CAPACITY INSIDE. OUTSIDE, FRONT YARD AND BACK YARD WITH STUFF THAT WAS MOLDY, DIRTY, BROKEN.
BUT IT WAS VALUABLE TO THEM. SO IT'S CERTAINLY MORE COMPLICATED THAN JUST A CODE VIOLATION.
SOCIAL WORKER ON THAT. MY NEXT QUESTION IS ABOUT LIKE MAKESHIFT RAMPS FOR PEOPLE THAT HAVE PHYSICAL LIMITATIONS. AND IF THERE'S A COMMUNITY RESOURCE FOR THOSE THAT NEED A RAMP TO ENTER OR LEAVE THEIR HOME.
THERE ARE ORGANIZATIONS LIKE VETERANS GROUPS DO THAT.
[01:00:01]
OKAY. YEAH. IS THERE A VETERAN? YEAH. ALSO THE DALLAS AREA AGENCY ON AGING.OKAY. I'D SAY THEY'RE VERY SLOWLY. DALLAS AREA AGENCY ON AGING.
WE PARTNERED WITH THEM BACK IN AUGUST. THEY HAVE FUNDING FROM TIME TO TIME, BUT THEY WILL HAVE PROGRAMS SPECIFICALLY FOR RAMPS AND GRAB BARS AND ACCESSIBILITY DEVICES.
SO IF THAT PROGRAM COMES AROUND WE'D BE HAPPY TO OFFER THAT TO THE COMMITTEE.
WE ALL WANT TO HELP US GET THE WORD OUT. IT'LL BE A GREAT GREAT RESOURCE.
SO I WANTED TO ASK ABOUT THE HEARING IS THAT THE, THE, THE ENGLISH WORD FOR THAT? YEAH. THE CIVIL HEARING. IS THAT THE SAME THING THAT'S BEEN HAPPENING? SO HOW WILL YOU REQUEST AN INTERPRETER FOR THE HEARING IF WE DO HAVE TO APPEAR AT THE HEARING? IT IS DIFFERENT THAN THE CRIMINAL CITATION. IT WILL BE AT THE COURT.
THEY HAVE A SEPARATE COURT SET UP FOR JUST A HEARING OFFICER UP THERE DOING THE.
AND DO THEY HAVE A CONTACT PERSON OR TO FOLLOW UP WITH ACCESSIBILITY OR ANYTHING THERE? I KNOW THEY'VE TALKED ABOUT USING THE THE LANGUAGE LINE BEFORE TO HELP.
I DON'T KNOW IF YOU CAN SEND A FOLLOW UP EITHER.
THE COURTS HAS A INTERPRETING SERVICE, BUT I NEED TO ENSURE THAT IT'S GOING TO BE PART OF THE HEARING SERVICE AS WELL, SO WE CAN FOLLOW UP. GREAT QUESTION.
ANY OTHER QUESTIONS? THANK YOU SO MUCH FOR COMING AND SPEAKING WITH US.
I LEARNED SOME THINGS. THANK YOU SO MUCH. THANK YOU ALL FOR HAVING US.
THANK YOU. I TRIED TO EMAIL YOU, BUT YOU WOULDN'T POP UP.
I GUESS IT'S TOP SECRET. EVERYBODY ELSE IS ON THERE.
I GOT YOUR PHONE NUMBER. I WAS IMPRESSED WITH YOUR BACKGROUND.
GOD BLESS YOU. THE HOUSING MARKET HAD A LOT TO DO WITH THAT.
I DIDN'T HAVE MUCH OF A CHOICE. I HEAR YOU. ALRIGHT.
THANK YOU ALL FOR HAVING US. ANY ANYTHING ELSE BEFORE WE ADJOURN? ALL RIGHT. WE'LL CALL IT AT 703. THANK YOU.
* This transcript was compiled from uncorrected Closed Captioning.