[00:00:01]
HOW ARE WE, UM, SINCE WE ARE RECORDING AUDIO ONLY, HOW ABOUT WE GO AROUND, INTRODUCE OURSELVES TO THOSE THAT ARE ATTENDING THE, THIS, UH, SESSION THIS EVENING? LET'S START WITH DISTRICT ONE.
HOW ARE YOU, BGA? DISTRICT TWO, DISTRICT THREE.
HOW ABOUT DISTRICT FIVE? I'M HERE.
SHARONDA GREEN, REPRESENTING DISTRICT EIGHT.
SO LET'S START WITH THE APPROVAL OF THE MINUTES.
EVERYONE HAD A CHANCE TO LOOK OVER THE MINUTES? I MOVE THAT WE APPROVE THE MINUTES AS WRITTEN.
UH, THIS IS A CHANCE FOR YOU TO SPEAK ON ANY OF THE AGENDA TOPICS THIS EVENING.
ANY PUBLIC COMMENTS? CHRIS? ANYBODY FILLED OUT ANYTHING? NO.
SO THIS EVENING WE HAVE FOR INDIVIDUAL CONSIDERATION, WE HAVE WITH US, UH, GARLAND NEIGHBORHOOD POLICE OFFICER OUTREACH, IF YOU, AND WE'RE GONNA DISCUSS, UH, MEMBERS OF THE GARLAND.
THEY'RE GONNA DISCUSS ABOUT HOW OFFICERS PERFORM COMMUNITY OUTREACH IN THE MIDDLE.
GOOD EVENING, LIEUTENANT MATT ST.
UM, I'M ONE OF THE SUPERVISORS OF THE GARDEN POLICE NEIGHBORHOOD, UH, UNIT.
UH, I'M ACTUALLY GONNA GIVE Y'ALL SOME OF THESE.
THIS IS JUST, UH, KIND OF A, UH, THESE ARE KIND OF GEOGRAPHIC MAP OF YOUR AREAS.
IN THE CITY AND KIND OF HOW WE ASSIGN SOME OF OUR OFFICERS IN THE UNIT AND ANY OF THEIR CONTACT INFORMATION, IN CASE ANY OF Y'ALL OR ANY OF YOUR FRIENDS OR ANYBODY IN THE AREA NEEDS TO, UH, REACH OUT TO A, UH, PARTICULAR NEIGHBORHOOD POLICE OFFICER.
UM, KIND OF MAKES A LITTLE BIT EASIER.
AND THEN YOU'LL SEE THEIR CONTACT INFORMATION IS ALSO ON THE LEFT SIDE OF THE PAGE.
YOU CAN ALSO GO TO, UM, YOU CAN TYPE IN JUST GOOGLE OR ANYTHING.
CALL POLICE NEIGHBORHOOD, POLICE UNIT, AND IT'LL PULL UP THAT SAME AS WELL.
UM, UH, AS FAR AS COMMUNITY ENGAGEMENT, SOME OF THE, THE WAYS THAT OUR UNIT, UM, PROACTIVELY ENGAGES WITH THE COMMUNITY AS WE HAVE, UM, DIFFERENT MEETINGS WITH APARTMENT MANAGER COMPLEX, UH, MANAGERS MEETINGS.
WE HOLD THOSE, UH, TWICE A YEAR.
WE ALSO HAVE CRIME WATCH COORDINATOR MEETINGS, WHICH, UM, DIFFERENT COMMUNITIES HAVE THEIR OWN CRIME WATCH GROUPS THAT THEY HAVE, UH, THEY HAVE BUILT.
AND THEN WHAT WE'LL DO IS WE'LL HOST, UM, QUARTERLY MEETINGS WITH THOSE MEMBERS.
UM, THE CRIME RANCH, UH, COORDINATOR CAPTAINS OR WHATNOT, THEY WILL COME TO OUR, UH, TYPICALLY IS HELD AT THE POLICE STATION.
AND WE HAVE, UM, VARIOUS DIFFERENT TOPICS THAT WE WILL COVER IN THOSE MEETINGS, WHETHER IT BE MAYBE SOME DIFFERENT CRIME, UH, TRENDS THAT WE'RE SEEING, MAYBE SOME CRIME PREVENTION TECHNIQUES.
SO WE MAY HAVE, UH, SOME OF OUR DETECTIVES FROM AUTO THEFT.
WE MAY HAVE SOME OF OUR, UM, INTERNET CRIME, UH, DETECTIVES SPEAK AND ADDRESS SOME OF THE COMMON ISSUES THAT WE'RE SEEING, ESPECIALLY WITH A LOT OF THE INTERNET STUFF AND SOCIAL MEDIA STUFF WE'RE SEEING NOWADAYS.
AND WITH SOME OF THAT INFORMATION AS WE PUSH IT OUT, WHETHER IT BE TO DEPARTMENT MANAGER MEETINGS OR CRIME WATCH COORDINATOR MEETINGS, WE HOPE THAT THOSE INDIVIDUALS WILL ALSO PUSH IT OUT TO THE COMMUNITY.
SO IT'S KIND OF A, A GOOD WAY TO PUSH OUT RESOURCES TO THE COMMUNITY.
UM, SOME OF THE OTHER OUTREACHES THAT WE DO AS, AS THE NEIGHBORHOOD POLICE UNIT, UM, WE SPECIFICALLY ATTEND OF CERTAIN EVENTS LIKE THE ASIAN HERITAGE FESTIVAL, UM, UH, BLACK FRI, UH, UH, BLACK FRIDAY, AND UH, UH, IN APRIL.
WE DO, UH, DI DE MUERTOS IN, UM, UH, YOU KNOW, UH, LATE OCTOBER, UH, EARLY NOVEMBER.
UM, WE'RE ALWAYS, UH, PARTICIPATING IN THOSE.
UM, AND AT THE SAME TIME, KIND OF THE GOAL WITH OUR UNIT, AND WE'VE SEEN A LOT OF SUCCESS OVER THE YEARS OF OUR UNIT, IS THAT WE ARE KIND OF THE, UH, OFFICERS THAT HAVE THE ABILITY FOR WHEN YOU AND YOUR NEIGHBORHOOD OR YOU AND YOUR APARTMENT COMPLEX HAVE
[00:05:01]
CERTAIN ISSUES OR MAYBE SOME NUISANCE ISSUES THAT ARE TAKING PLACE.PATROL OFFICERS TYPICALLY RESPOND OUT THERE TO YOUR 9 1 1 CALLS, AND THEY'RE THERE TO KIND OF, UH, TREAT THE EMERGENCY RIGHT THEN AND THERE.
BUT IF YOU HAVE A NUISANCE PROBLEM, IT'S PROBABLY SOMETHING THAT'S BEEN GOING ON FOR QUITE SOME TIME OR HAS POPPED UP.
AND IT'S NOT SOMETHING THAT YOUR TYPICAL PATROL OFFICER, UM, HAS TIME AND THEY'RE 8, 10, 12 HOUR SHIFT TO HANDLE RESOLVE.
THAT'S WHERE THE MEMBERS OF OUR UNIT COME IN.
BUT WE, WE ARE INVOLVED IN, WE TAKE THE TIME, AND AS YOU CAN SEE ON THOSE MAPS, EVERY AREA IN THE CITY HAS AN ASSIGNED NEIGHBORHOOD POLICE OFFICER TO COVER THAT SPECIFIC GEOGRAPHICAL AREA.
THEY LOOK AT THAT AREA OF RESPONSIBILITY AND TAKE COMPLETE OWNERSHIP.
SO IF THERE'S AN INDIVIDUAL THAT INDIVIDUALS BELIEVE MAYBE, UH, LET'S JUST SAY FOR EXAMPLE, THEY HAVE A COMPLAINT OF A NUISANCE VEHICLE THAT WILL NOT MOVE OR WHATNOT.
IT'S MAYBE A TYPICAL CODE VIOLATION, BUT MAYBE NEIGHBORS HAVE SPOKEN TO 'EM AND THEY DON'T WANT TO MOVE THEIR VEHICLE OR WHATNOT.
WE ARE KIND OF THE MEDIARY WHERE WE'LL GO IN THERE AND HAVE THAT DISCUSSION WITH THE INDIVIDUAL.
SAY, HERE'S THE DIS HERE'S THE DEAL.
WE HAVE VIOL, WE HAVE CODE VIOLATIONS, WE HAVE THIS, WE CAN ESCALATE IT TO RIGHT.
WE CAN WORK WITH CODE COMPLIANCE, WE DO ENFORCEMENT.
BUT MOST OF THE TIME IT'S US REACHING OUT TO THEM AND SEEING IF WE CAN RESOLVE THAT SITUATION.
WE'VE DEALT ANYTHING FROM NARCOTICS INVESTIGATIONS WORKING JOINTLY WITH MEMBERS OF THE COMMUNITY THAT REMAIN ANONYMOUS, BUT THEY SEE A CRIME TREND IN THEIR AREA.
THEY SEE A HOUSE THAT'S SUSPICIOUS.
MAYBE THERE'S ACTIVITY COMING AND GOING.
THEY DON'T FEEL COMFORTABLE PUTTING THEIR NAME, BUT THEY'LL SEND AN EMAIL OUT TO ONE OF THEIR NEIGHBORHOOD POLICE OFFICERS AND SAY, HEY, I THINK THERE'S SUSPICIOUS ACTIVITY GOING ON AT THIS HOUSE.
OUR NEIGHBORHOOD POLICE OFFICERS TAKE THE TIME AND THE INITIATIVE TO, TO EITHER VERIFY OR DENY THAT ALLEGATION, WHETHER IT'S TRUE OR NOT.
AND THEY DO THAT THROUGH SEVERAL DIFFERENT MEANS, BUT SPECIFICALLY BY TARGETING THAT AREA AND ALSO SEEING, HEY, IS THERE SOMETHING THAT'S EVIDENTIARY WHERE WE CAN BRO PROBABLE CAUSE OR MAYBE IT'S NOT.
AND THEN WE ALSO WORK THROUGH THAT.
YOU KNOW, MAYBE IT'S A NEIGHBOR THAT HAD SOME TYPE OF INCIDENT HAPPEN IN THE PAST AND THE ALLEGATIONS ARE FALSE, BUT THAT'S OUR JOB TO REDUCE CRIME AND REDUCE THE FEAR OF CRIME.
AND SO THAT'S KIND OF WHERE OUR POLICE OFFICERS ARE, ARE REALLY GOOD ABOUT BUILDING RELATIONSHIPS WITH THOSE THAT ARE IN THE COMMUNITY.
DOESN'T MATTER IF IT'S APARTMENT COMPLEX, DOESN'T MATTER IF IT'S IN A RESIDENTIAL NEIGHBORHOOD, IT DOESN'T MATTER IF IT'S IN A BUSINESS COMMUNITY.
LIKE YOU'LL SEE IN THIS, EVEN AT THE FIREWALL MALL, WE HAVE OFFICERS ASSIGNED THAT.
PART OF THEIR DISTRICT AREA IS THE FIREWALL MALL.
SO THAT PARTICULAR OFFICER MAY BE WORKING A LITTLE DIFFERENTLY THAN THE OFFICER THAT'S OFF OF CHA HA WHERE THEY HAVE A LOT OF APARTMENT COMPLEXES.
SO HE'S MEETING WITH BUSINESS OWNERS, HE'S BIDDING WITH, HE'S MEETING WITH MALL MANAGEMENT.
YOU KNOW, IT MAY BE, FOR EXAMPLE, IT MAY BE TEENAGERS THAT ARE DECIDING TO COME TO THE, THE MALL AND KEEP DOING THEFTS GOING INTO BARNES AND NOBLES AND COMMITTING THEFTS OR WHATNOT.
AND WE WORK TO HELP IDENTIFY WHO THOSE SUSPECTS ARE AND, AND THEN SEE WHAT KIND OF ENFORCEMENT ACTION WE NEED TO, IT'S A LOT OF DIFFERENT SUCCESS.
UM, AND THROUGH THOSE, ALSO THROUGH THOSE COMMUNITY ENGAGEMENT MEETINGS THAT WE HAVE THROUGH QUARTERLY, UM, THROUGH APARTMENT COMPLEX MEETINGS AND THROUGH, UM, I'M SORRY, APARTMENT MANAGER MEETINGS.
AND THROUGH THE COURT CRIME ARTS COORDINATOR MEETING KIND OF GETS ALSO PUSHED OUT IN VARIOUS DIFFERENT FORMS AS WELL.
UM, I'M WILLING TO TAKE ANY QUESTIONS OR CONCERNS THAT Y'ALL MIGHT HAVE.
ANYONE? UM, WELL, I DON'T SEE OFFICER DAVIS, OFFICER TIM DAVIS.
WE MADE IT HARD BECAUSE IT'S WHITE BACKGROUND.
AND SO HE'S THE LAST ONE THAT'S WHITE DOWN THERE IN THE, THE LITTLE LAST LITTLE COLUMN.
THE, THE HARDEST ONE, TO BE HONEST WITH YOU IS OFFICER, UH, ANO TREHAN.
YOU SEE HOW THE, THE NICE LITTLE CHART HAD TO BE EXTENDED WAY OUT BECAUSE OF HIS LAST NAME.
IT'S JUST A LOT EASIER TO CALL HIM OFFICER Q.
SO, UM, AT MY, I THINK OUR BOARD MIGHT FIND THIS INTERESTING, BUT I'VE HAD EXPERIENCE WITH TASK FORCE.
THAT'S ACTUALLY ONE OF OUR RESPONSI HOMELESSNESS.
AND I HAVE A, IN MY NEIGHBORHOOD, WE HAD A HOMELESS MAN DECIDED HE WANTED OUR, UH, ENTRANCE UNDER THE BUSHES AND WE ALL TRIED TO HELP.
AND THEN AT MY BUSINESS ALSO, WE, I'VE DONE BOTH, BUT I THINK IT'LL INCREDIBLE TO DO THAT.
AND I'M GLAD YOU BROUGHT THAT UP.
SO I DI I, I DIDN'T MENTION IT, BUT ALSO PART OF OUR, WE FALL UNDERNEATH THE COMMUNITY SERVICE MM-HMM.
DIVISION OF THE POLICE DEPARTMENT.
AND IN THAT, EVEN WITH THE NEIGHBORHOOD POLICE OFFICERS, WE WORK ALSO CLOSELY WITH THE HOMELESS LIAISON TASK FORCE.
WE HAVE TWO OFFICERS THAT ARE DESIGNATED WITH THAT, WHO THEY WORK VERY CLOSELY WITH CODE COMPLIANCE AND EVERYTHING.
AND ALSO WITH, UM, SOME OF OUR OTHER VARIOUS CITY DEPARTMENT SANITATION AND, UM, ENVIRONMENTAL WASTE,
[00:10:01]
ALL THAT TO HELP CLEAN UP SOME OF THESE HOMELESS CAMPS.BUT ALL AT THE SAME TIME, IT'S NOT JUST REMOVING 'EM, IT'S TRYING TO OFFER THEM RESOURCES.
UM, THE MAIN THING IS TO, TO TRY TO BETTER THEIR LIFE.
SO THEY'RE NOT IN THAT SITUATION.
BUT, UH, PART OF THAT ALSO THAT WE ALSO DO IS WE ALSO HAVE MENTAL HEALTH.
'CAUSE WE HAVE A LOT OF INDIVID INDIVIDUALS IN THIS, IN, IN THE WORLD, BUT IN THE CITY SPECIFICALLY THAT ARE STRUGGLING WITH MENTAL HEALTH.
SO IN THAT, WE HAVE A MENTAL HEALTH OFFICER AND WE ALSO WORK WITH WHAT WE CALL OUR BEHAVIORAL, UH, HEALTH RESOURCE UNIT TO MAYBE WE HAVE INDIVIDUALS THAT ARE REPETITIVELY CA REPETITIVELY CALLING 9 1 1 FOR NON-EMERGENCY SITUATIONS OR MAYBE, UM, BECAUSE OF THEIR INSTABILITY IN THEIR MENTAL HEALTH THERE MAYBE WE'RE GETTING CALLED FOR DOMESTIC DISTURBANCES WHEN IT'S NOT A PHYSICAL DOMESTIC DISTURBANCE.
BUT IT'S BECAUSE THIS PERSON, MAYBE THEY'RE NOT TAKING THEIR MEDS, MAYBE THEY'RE NOT GOING TO THEIR, NECESSARILY THEIR COUNSELING SESSIONS, WHATEVER IT MAY BE.
BUT WE TRY TO ALSO REACH OUT IN THAT AVENUE AS WELL TO OFFER RESOURCES, UM, TO HELP STABILIZE THEM TO INCREASE THEIR QUALITY OF LIFE, BUT ALSO TO INCREASE, UH, NOT A DRAIN ON EMERGENCY SERVICES AND ALL OF THAT.
AND IN THAT STABILITY THROUGH ALL THAT.
IS THE LINE BETWEEN ERICKSON AND CARSON? IS THAT BOB TOWN ROAD? UM, OR IS IT A ROAD
I'M TRYING TO THINK RIGHT THERE.
UM, SO ACTUALLY RIGHT THERE IT IS.
'CAUSE YES, IT'S GOING TO BE, UM, RONE AND BOB TOWN.
THEY'RE KIND OF THE SAME ROAD, YOU KNOW WHAT I MEAN? YEP.
BUT IT IS, UH, RONE, WHICH THEN TURNS INTO BOB TOWN, ULTIMATELY THE COLLINS AND ALL THAT.
THAT IS THE DIVIDING LINE THERE.
AND, AND YOU'LL SEE THAT A LOT OF THESE OFFICERS, I MEAN, UH, YOU KNOW, CARSON ERICKSON, YOU, YOU NAME IT, THEY WORK TOGETHER CLOSELY AND A LOT OF THEM, THEY'LL WORK TOGETHER AS A TEAM TO TARGET SOME OF THESE ISSUES TOO.
SO I DEFINITELY KNOW 100% ABOUT THE PROGRAM.
THIS MAP IS IMPLANTED IN MY OFFICE AND AT HOME.
I ACTUALLY PASSED THIS MAP OUT TO A FEW APARTMENT BUILDINGS THAT WE'RE NOT AWARE OF, UH, NEIGHBORHOOD OF THEIR NEIGHBORHOOD POLICE OFFICER.
I'M A VERY, I'M VERY MUCH AN ADVOCATE WHEN IT COMES TO THE APARTMENTS KNOWING THIS INFORMATION BECAUSE THE MORE APARTMENTS WE GET, THE MORE CRIME CAN POTENTIALLY BE THERE.
BECAUSE WE JUST, PEOPLE RENT, PEOPLE COME, PEOPLE GO AND PEOPLE RENT FOR ALL TYPE OF REASONS.
AND HIGH DENSITY, THAT SCARES ME.
SO AT LEAST ARMING THEM WITH THE KNOWLEDGE THAT THEY HAVE A NEIGHBORHOOD POLICE OFFICER AND THE THINGS THAT THEY CAN DO TO ENSURE THAT, UM, WE DON'T INCREASE WHAT CRIME WE DO HAVE.
WE WANNA KEEP IT AND MAINTAIN IT AND BE ABLE TO HAVE CONTROL.
SO MY QUESTION TO YOU, WITH ALL THE PROGRAMS THAT WE HAVE, AND WE HAVE OVER 14 PROGRAMS, COMMUNITY BASED FOR GARLAND POLICE, ARE WE ACTIVELY TARGETING THE APARTMENT COMMUNITIES WITH THIS INFORMATION? BECAUSE THIS INFORMATION IS VITAL, ESPECIALLY IN THE APARTMENT COMMUNITY.
WE HAVE, I DIDN'T EVEN KNOW WE HAD A GANG GRAFFITI HOTLINE.
DO YOU KNOW HOW MANY PEOPLE IN APARTMENTS WISH THEY KNEW THIS? THEY HAD THIS HOTLINE WHEN I GO AND TALK ABOUT IT, BECAUSE THEY KNOW THEIR NEIGHBOR IS GANG BANGING OR SELLING DRUGS AND IT'S NOT NOTHING YOU CAN DO BUT MOVE.
BUT YOU STILL HAVE THE PROBLEM THERE.
THEN YOU HAVE PEOPLE THAT COME TO ME WHENEVER I'M TALKING ABOUT THESE CERTAIN THINGS THAT OUR NEIGHBORHOOD, THAT OUR POLICE DEPARTMENT CAN DO HERE IN GARLAND.
THAT VERSUS ANYTHING OUT THERE, RIGHT? YES, MA'AM.
AND I TELL THEM ABOUT ALL THE STUFF THAT IS LISTED THERE, AND IT'S NOT LIKE YOU CAN GO TO THE WEBSITE AND YOU JUST POOF IS THERE AS AN INVESTIGATOR, I'M, I, I JUST DEEP DIVE INTO EVERYTHING AND I WENT SOLELY ONE BY ONE IN THE CITY'S, UH, WEBSITE.
AND THAT'S HOW I FOUND ALL OF YOUR INFORMATION.
RIGHT? SO WHAT ARE WE DOING ACTIVELY IN THE COMMUNITY AS A COMMUNITY OFFICER, AS A COMMUNITY TEAM TO ENSURE THAT ALL OF THIS INFORMATION IS ACCESSIBLE OTHER THAN THE WEBSITE, THE CITY WEBSITE, TO THE PEOPLE IN THE APARTMENTS AND THE APARTMENTS THAT ARE UP AND COMING WHERE WE CAN GET FLYERS TO THEM WITH ALL OF THIS INFORMATION SO THEY CAN HAVE? SO THAT'S A GOOD QUESTION.
UM, AND I'LL TELL YOU ONE OF THE, THE MAIN WAYS THAT WE DO, AND THIS IS IT'S, IT IS A, I USED TO, FOR EXAMPLE, I USED TO BE IN, IN NPO AROUND THE KINGSLEY AREA MM-HMM
AND THERE'S APARTMENT COMPLEXES UP AND DOWN KINGSLEY.
BUT SOME OF THE DEALS THAT WE DO IS OUR OFFICERS ACTUALLY GO OUT AND MAKE CONTACT WITH THE MANAGEMENT IN PERSON.
UM, AND THAT IS A KEY TO SUCCESS.
UH, THAT IS THE KEY BECAUSE YOU'LL SEE, UM, I WAS TALKING ABOUT THIS EARLIER, BUT WHAT'S INTERESTING IS WE HAVE DONE A VERY GOOD JOB
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WITH THAT IN REGARDS TO, FOR EXAMPLE, NATIONAL NIGHT OUT.NATIONAL NIGHT OUT IS TRADITIONALLY WHAT YOU THINK OF IS IT WAS DESIGNED FOR CRIME WATCH COORDINATOR ORGANIZATIONS.
BUT WHAT WE'VE SEEN HERE SPECIFICALLY IN GARLAND, TO YOUR POINT WITH A APART A LOT OF APARTMENT COMPLEXES AND STUFF, OUR NATIONAL NIGHT OUT HAS REALLY, REALLY GROWN AND EXPANDED.
AND, BUT WE'VE SEEN IT REALLY, REALLY GROW WITH APARTMENT COMPLEXES SPECIFICALLY.
UM, I CAN TELL YOU SINCE I'VE BEEN A SUPERVISOR, I WAS A NEIGHBORHOOD POLICE OFFICER FOR EIGHT AND A HALF YEARS, AND THEN I'VE BEEN A SUPERVISOR FOR FOUR AND A HALF YEARS OVER THAT UNIT.
UM, IT'S INTERESTING TO SEE ALL THE DIFFERENT COMPLEXES WHO WILL REACH OUT.
AND I SAY THAT WE, WE REACH OUT PROACTIVELY THROUGH E EITHER IT BE THE DEPARTMENT MANAGERS MEETINGS OR ACTUALLY GOING OUT AND CONTACTING 'EM PHYSICALLY IN PERSON AND LETTING 'EM KNOW, HEY, WE WANT TO INTERG AND ENGAGE WITH YOU.
ARE Y'ALL HAPPEN TO HAVE ANY ACTIVITIES? IT'LL BE AMAZING HOW MANY DIFFERENT ACTIVITIES WE ACTUALLY SEE WHERE APARTMENT COMPLEXES ARE HOSTING NATIONAL NIGHT OUT ON THE FIRST TUESDAY IN OCTOBER IN THEIR COMPLEXES.
WHICH ALLOWS US TO ENGAGE DIRECTLY WITH ALL THOSE RESIDENTS.
AND IT KIND OF MAKES IT A NICE OPEN PLATFORM VERSUS JUST ONE THING HERE OR THERE.
UM, THAT'S JUST A SMALL EXAMPLE THAT I'VE SEEN, BUT OUR OFFICERS GO OUT AND ENGAGE WITH THE APARTMENT MANAGERS.
AND THAT'S ONE THING THAT'S KIND OF DIFFICULT, BUT WE DO A REALLY GOOD JOB OF, IS THERE'S A LOT OF TURNOVER IN SOME OF THESE APARTMENT MANAGER POSITIONS.
SO WE HAVE TO PROACTIVELY AND WE DO PROACTIVELY GO OUT AND CONSISTENTLY MAKE SURE THAT WE HAVE CURRENT CONTACT INFORMATION, WHETHER IT BE AFTER HOURS, THERE'S SOME TYPE OF NUMBER THAT WE HAVE WITH THEM.
BECAUSE I DON'T THINK JUST SHOOTING AN EMAIL OUT OR SAYING A REFERENCE OF, HEY, CONTACT, THIS IS A DEAL.
IT'S THE FACE-TO-FACE PERSON CONTACT.
AND NOT ONLY THAT APARTMENT MANAGERS ARE, AND, AND RESIDENTS APARTMENT COMPLEXES ARE REALLY, REALLY GOOD TO, YOU KNOW, WE TALK ABOUT CRIME INCREASING AND WHATNOT.
BUT THE THING ULTIMATELY WE DEAL WITH IS IN APARTMENT COMPLEX IS THERE'S A HIGH DENSITY OF POPULATION CONDENSED INTO A SMALL AREA.
SO IT'S IT IN THAT THERE'S A LOT OF VARIATIONS OF LIVES THAT ARE OCCURRING IN THERE, BUT ALSO THERE'S SOME CRIME THAT POPS UP AND THOSE INDIVIDUALS ARE LIVING CLOSE QUARTER AND THEY KNOW WHAT'S GOING ON BECAUSE THE NEIGHBOR IS RIGHT NEXT DOOR.
SO OUR OFFICERS HAD A LOT OF SUCCESS SOLVING A LOT OF CRIMES, WHETHER IT BE BURGLARIES, MAYBE IT'S JUST A KID THAT IS A COUPLE DOORS DOWN, OR MAYBE IT'S A GUY THAT'S COMING THROUGH THE COMPLEX THAT DOESN'T LIVE THERE, BUT RIDING A BICYCLE AND IS BREAKING INTO CARS.
BUT THIS NEIGHBOR KNOWS THAT THAT NEIGHBOR HAS A CAMERA.
AND WE'VE HAD A LOT OF SUCCESS WITH THAT.
I WANTED TO TALK TO YOU ABOUT THE CAMERA ONE.
UH, BUT FIRST I HAD THIS ONE, ONE QUESTION.
DO YOU EVER TALK TO THE COURTESY OFFICERS THAT ARE ON THAT PROPERTY? 'CAUSE A FEW OF THEM DO HAVE COURTESY OFFICERS THAT DIDN'T EVEN KNOW THAT THERE'S A NEIGHBORHOOD POLICE OFFICER.
UM, IF THERE'S, I WILL, LET ME PUT IT THIS WAY.
THE COURTESY OFFICERS THAT WE ARE PROBABLY MOST IN INVOLVED WITH ARE THE ONES THAT ARE GARLAND POLICE OFFICERS THAT ARE WORKING AS A COURTESY PART-TIME.
UM, I DON'T KNOW SPECIFICALLY SOME OF THE ONES THAT DON'T HAVE GARLAND.
I RAN INTO MESQUITE ARLINGTON.
I'M LIKE, YOU ALL THE WAY OVER HERE.
THAT'S BEEN A MESQUITE, UH, COURTESY OFFICER OVER HERE IN GARLAND AND DIDN'T EVEN KNOW HE HAD A, A NP.
AND, AND SO I HAD TO GIVE HIM THAT INFORMATION IF JUST INSTEAD OF CALLING 9 1 1 OR IF YOU STILL HAVE THE PROBLEM CONTINUOUSLY, YOU HAVE A NEIGHBORHOOD POLICE OFFICER.
HE WAS LIKE, YOU HAVE A WHAT? HE DIDN'T EVEN KNOW.
AND I LOVE THAT WE HAVE SOMETHING NO ONE HAS.
AND SO ONCE HE GOT WIND OF THAT, MORE OF THE ACTIVITY THAT WAS HAPPENING, HE SAID HE SAW IT CEASE.
I GUESS MAYBE THE MP WAS PAYING ATTENTION TO WHAT WAS GOING ON IN THE AREA.
SO, SO HE WAS VERY APPRECIATE.
I THINK, UH, I MEAN, I DON'T SPECIFICALLY KNOW OF CERTAIN COMPLEXES THAT HAVE THAT IS WELL OUTTA MY LIKE, YOU KNOW, UH, APARTMENT COMPLEX IF THEY CHOOSE TO HIRE AN OFF-DUTY OFFICER FROM GARLAND, ANOTHER THAT'S COMPLETELY ON THEM.
BUT, UM, WE DO HAVE A LOT THAT ARE HERE AND THAT WE DIRECTLY DEAL WITH THAT ARE GAR OFFICERS.
UM, I KNOW WE'VE HAD SOME DSSO MM-HMM
SOME DSO DEPUTIES THAT ARE WORKING THAT OKAY.
THAT WE'VE DEALT WITH AS WELL.
IT'S KIND OF ALMOST THE SAME THING.
AS WELL AS WE ALSO WORK WITH A LOT OF BUSINESSES THAT HIRE SECURITY, WHETHER IT BE PRIVATE OR OUTSIDE OFFICERS FROM OTHER AGENCIES WE DEAL WITH AS WELL.
AND WE BUILD THOSE RELATIONSHIPS TOO FOR CRIME AS WELL.
UM, SO THAT'S JUST BEEN SOME OF MY CONCERN WITH THE NPOS IS JUST MAKING SURE THAT WE ARE NOT JUST TARGETING HOAS AND, AND THE THE HOUSE, BUT WE DEFINITELY NEED TO FOCUS ON THESE APARTMENTS BECAUSE WE'RE GETTING MORE AND MORE AND MORE.
AND IF WE CAN WORK WITH THE A DEPARTMENT MANAGERS.
AND ANOTHER THING YOU SAID, IT'S, IT'S EVERY, IT IS TWICE A MM-HMM
I'VE BEEN SAYING IT'S QUARTERLY BECAUSE ACCORDING TO THE WEBSITE, YOU'RE SUPPOSED TO BE DOING IT QUARTERLY.
I WOULD SAY A FAIR ASSESSMENT RIGHT NOW IS WE TRIED DOING IT QUARTERLY AND WHAT WE LOST, WHAT ORIGINALLY WHAT HAPPENED WAS IT WAS ACTUALLY ORGANIZED BY THE, UH, THE APARTMENT MANAGERS ASSOCIATION AND THEN THAT THEY HAD A LOT OF CHANGE IN MANAGEMENT MM-HMM
[00:20:01]
FALL OFF.SO THAT'S KIND OF WHERE WE TURNED TO THE, UH, TWICE A YEAR AND WE SAW A BETTER PARTICIPANT.
AND NOW, KIND OF THE LAST MEETING THAT WE HAD, WE ACTUALLY SAW AN INCREASE, WHICH IS GOOD.
SO WHAT REALLY HURT US IS THERE WAS A HUGE DIE OFF WITH A LOT OF PEOPLE NOT WANTING TO PARTICIPATE AFTER COVID ALONG WITH IN, IN NATIONAL NIGHT OUT.
AND IN THAT, WE'VE SEEN A BIG INCREASE IN THAT, IN PARTICIPATION.
I THINK THE BEST, THERE'S A LOT OF SUCCESS IN THAT GROUP BECAUSE WHAT I DEALT WITH AND WHAT WE DEAL WITH IS, UM, APARTMENT COMPLEX A HAS A PROBLEM.
THEY, WE, WE END UP MAYBE MAKING AN ARREST.
BUT THAT PROBLEM ENDS UP 'CAUSE OF THE COMMUNICATION BETWEEN US AND THAT COMPLEX, THAT PROBLEM INDIVIDUAL LEAVES THAT PROBLEM, THAT DEPART A, COMMUNICATES WITH DEPARTMENT MANAGER B TO ENSURE THAT THAT PROBLEM DOESN'T GO OVER TO DEPARTMENT MANAGER B'S PROBLEM.
AND WE KEEP KICKING THE CAN DOWN THE ROAD MM-HMM
AND IT'S JUST BOUNCING AROUND GARLAND.
BUT WE STILL HAVE THE SAME PROBLEM.
SO THE COMMUNICATION BETWEEN THOSE MANAGERS, THAT MANAGEMENT IN THAT GROUP IS REALLY SUCCESSFUL.
I DEFINITELY, IT'S, IT IS A SUCCESS AND IT'S, IT'S PROVEN SEVERAL TIMES OVER AND OVER AGAIN.
WE HAVE HAD, WE'VE HAD THE ABILITY TO RESOLVE A LOT OF, UM, THE LOW PERCENT OF THE INDIVIDUALS THAT HIGH HAVE A HIGH IMPACT ON THE QUALITY OF LIFE OF CITIZENS IN GARLAND, BEING ABLE TO REMOVE THEM, UH, FROM OUR AREA BECAUSE THAT THEY REALIZE THAT IT'S NOT ACCEPTABLE IN THE CITY THAT CITIZENS AREN'T GONNA TOLERATE IT.
AND NEITHER ARE SOME OF THE BUSINESS OWNERS.
APARTMENT MANAGERS WHERE THEY LIVE.
AND I WILL ADD THIS TOO, IS, UH, MATT AND HIS TEAM, THEY'RE, THEY'RE OUR FIRST POINT OF CONTACT IF WE HAVE AN ISSUE WITH THE RESIDENT, UH, DURING OUR SERVICE DELIVERY, THEY'RE THE FIRST PEOPLE WE GET A HOLD OF AND WE'LL GO TALK TO THE RESIDENT THAT WE'RE RUDE TO.
OUR DRIVERS ARE BEING COMBATIVE.
WE'LL CALL MATT AND HIS TEAM, AND THEY'RE, THEY'RE, THEY'RE RIGHT THERE HELPING US OUT AS MUCH AS THEY CAN.
SO I THINK THE MPL UNIT IS ONE OF THE FIRST UNITS IN THE COUNTRY THAT FIRST STARTED DOING THIS YEARS AGO WHEN YOU GUYS FIRST KICKED US OFF.
ONLY NST DALLAS, DPD TRIED, DALLAS POLICE DEPARTMENT TRIED DOING A, A VERSION OF THAT.
UM, I, I DO SAY THAT IT'S, IT'S VERY SUCCESSFUL HERE IN THE CITY OF GARLAND JUST BECAUSE THE AMOUNT OF, UM, BUY-IN THAT WE'VE HAD FROM LEADERSHIP IN THE, IN THE CITY LEADERSHIP, YOU KNOW, WHETHER IT BE BOARDS LIKE THIS, BUT ALSO FROM THE CITIZENS OF THE COMMUNITY THAT'S SEEN THE, THE PAYOFF IN IT.
IT'S, IT'S A GOOD PARTNERSHIP.
I LOVE EVERYTHING ABOUT NPOS AND I JUST WANT EVERYONE TO KNOW, UH, SO THAT'S WHY I SAY I'VE BEEN AN ADVOCATE OF THE PROGRAM IS BECAUSE THEY NEED TO KNOW, THEY NEED TO KNOW THAT THAT PROTECTION IS THERE.
EVERYTHING IS NOT A 9 1 1 CALL.
YOU CAN ACTUALLY CALL YOUR NPO THAT CAN GET THIS RESOLVED, YOU KNOW, THAT LET THAT NINE ONE ONE CALL BE FOR SOMEONE WHO'S REALLY IN TROUBLE AND WHO REALLY NEEDS THAT 9 1 1 CALL.
UM, BUT IF YOU DON'T KNOW, THEN HOW DO YOU KNOW? RIGHT.
AND SO THAT'S WHY I'VE BEEN SUCH AN ADVOCATE OF IT.
UM, BUT ONE MORE THING THAT I DID FIND OUT RECENTLY IS THE VIDEO CRIME WATCH WITH BUSINESSES.
I ABSOLUTELY LOVE THAT AND I WANT TO BE A PART OF THAT BECAUSE WHAT THE PROGRAM IS, IS THAT, UM, IT GIVES THEM ACCESS TO TAP IF THERE, IF SOMETHING HAS HAPPENED AND THAT YOUR AREA IS AN AREA THAT THE PERPETRATOR RAN INTO OR STOLE FROM, OR THEY THINK THEY WENT DOWN THE STREET FROM THERE, IF MY CAMERA IS, IF THEY CAN TUNE INTO MY CAMERA, YOUR CAMERA, HER CAMERA, THEIR CAMERA, THEY CAN LITERALLY SEE THE FOOT TRAPS, FOOT, UH, FOOTSTEPS OF THE PERPETRATOR OF EVERY INCH OF EVERYTHING.
HE, I ABSOLUTELY LOVE THAT 100% ON BOARD WITH THAT ONE.
I, I WANT, I THINK EVERYONE SHOULD DO THAT.
I WANNA BE COMPLETELY OPEN AND HONEST WITH THAT, THOUGH.
IT'S NOT US TAPPING INTO Y'ALL'S CAMERAS.
IT IS NOT US AS THE GOVERNMENT GETTING ACCESS TO YOUR CAMERA.
IT'S NOT US GETTING THE PASSWORDS TO MRS. SMITH'S CAMERA.
IT IS A DATABASE FOR US TO SAY MS. SMITH HAS A CAMERA MM-HMM
IF A CRIME HAPPENS NEAR MRS. SMITH'S HOUSE, MRS. SMITH'S BUSINESS, WE KNOW, HEY, LET'S GO CONTACT MS. SMITH AND SEE IF SHE'S WILLING ON HER OWN TO COOPERATE AND, AND PROVIDE AND SEE IF SHE CAN CHECK TO SEE IF SHE HAS ANY EVIDENCE, EVIDENCE THAT CAN HELP US IN THE CRIME.
UM, SO I WANNA BE CLEAR THAT WE'RE NOT TAPPING INTO CITIZEN, BUT THEY IT IS CONNECTING EVERYBODY.
IT, IT DEFINITELY TO ALLOW US THAT BIG BROTHER, THIS HOUSE HAS SOMETHING, THIS HOUSE HAS SOMETHING.
WE THINK THE SUSPECT WENT DOWN THIS WAY.
LET'S CHECK THIS HOUSE TO SEE IF THEY HAVE ANY CAMERA, VIDEO.
LET'S CHECK THIS HOUSE TO SEE IF THEY HAVE ANY CAMERA VIDEO.
AND I CAN TELL YOU, UH, SPEAKING BROADLY, THAT HAS BEEN EXTREMELY SUCCESSFUL, EVEN HELPED SOLVE A, A MULTIPLE, UH, MURDER SCENE MM-HMM
BECAUSE WE HAD NO IDEA THAT THERE WAS A SUSPECT VEHICLE INVOLVED ANYWHERE IN THAT.
NO VIDEO OF THE OFFENSE, JUST WITNESSES THERE NO IDEA OF VIDEOS.
AND ALL OF A SUDDEN, A COUPLE STREETS LATER, WE SEE A CAR FROM A CITIZEN'S VIDEO THAT THEN ENDS UP LEADING US TO WHERE WE END UP IDENTIFYING SUSPECTS AND MAKING ARRESTS AND EVERYTHING.
AND FINDING OUT WOULD'VE, THAT PROGRAM HAS PAID OFF BIG TIME.
[00:25:01]
NOT US ACCIDENT.IT WAS US BEING ABLE TO GO TO THAT RESIDENT AND CONTACT THEM, SAY, HEY, CAN YOU CHECK YOUR CAMERA AROUND THESE TIMES? AND SURE ENOUGH, IT PAYS OFF.
CAN APARTMENT COMPLEXES DO THE SAME THING? YES, MA'AM.
I GUESS THEY HAVE IT, IT IS PRETTY MUCH LIKE A DATABASE FOR IN THE CITY OF MAP.
YOU HAVE, UH, YOU KNOW, LOCATIONS THAT ARE PLOTTED ON THERE.
SO IF SOMETHING HAPPENS IN THAT AREA, WE CAN GO BACK AND GO, WE KNOW THERE'S A CAMERA HERE.
AND IT JUST GIVES US A BETTER IDEA WHERE TO NOT WASTE OUR TIME OF THE OLD SCHOOL GOING EVERY SINGLE DOOR.
WE WILL, WE STILL WILL, BUT IN A MORE EXPEDITIOUS MANNER, WE CAN GO DIRECTLY IF WE KNOW THEY, THAT THERE IS A VERY GOOD CHANCE THEY PASS BY THIS BUSINESS, LET'S JUST GO STRAIGHT TO THAT BUSINESS AND SEE IF WE HAVE VIDEO THERE.
AND THEN WE CAN KEEP TRACKING DOWN AND NARROWING DOWN, MAYBE THAT THERE'S A LICENSE PLATE THAT WE CAN FOLLOW UP.
MAYBE THERE'S A PHYSICAL DESCRIPTION OF THE INDIVIDUAL CLOTHING OR MAYBE THEY DUMPED EVIDENCE THERE.
UM, YOU KNOW, WE'VE, WE'VE UTILIZED IT SEVERAL TIMES.
SO, ALL RIGHT, NEXT UP OUR INDIVIDUAL CONSIDERATION IS E ASSIST PRESENTATION.
SO WE HAVE A STAFF GARLAND'S CUSTOMER SERVICE DEPARTMENT.
HOW ARE YOU GUYS? CHRISTINE, YOU CAN JUST DOUBLE CLICK IT.
I'M ONE OF THE SUPERVISORS AT THE CALL CENTER AT CUSTOMER SERVICE.
I'M THE OTHER CALL CENTER SUPERVISOR IN CUSTOMER SERVICE.
I CAN'T SEE BEHIND ME, SO I'M GONNA BE ALRIGHT.
UM, WITH THIS PROGRAM, IT'S A WEB-BASED, UM, CITIZEN COMMUNICATION.
UH, THEY HAVE AN OPTION TO GO IN HERE AND TO, UM, BE ABLE TO REPORT ANYTHING.
SO IF YOU'RE DRIVING DOWN IN THE CITY, YOU CAN SEE, IF YOU SEE A POTHOLE OR A STREET LIGHT OUT, YOU CAN REPORT IT THROUGH THIS SYSTEM.
UH, AND I'M JUST GONNA KIND OF BRIEFLY GO OVER A LITTLE BIT WITH YOU.
UM, THIS WAS INTRODUCED BACK IN 2015, UM, OVER ABOUT 80 ISSUES AND TYPES THAT ARE AVAILABLE FOR THE CITIZENS TO REPORT.
UM, WE HAVE, UM, TICKETS THAT THEY GET ASSIGNED.
THEY HAVE CERTAIN DUE DATES ON MOST OF OUR TICKETS THAT, UH, I'M ABOUT TO SHOW YOU.
UH, FOR THE DEPARTMENTS, THEY CAN, UM, SUBMIT, UH, DIFFERENT REQUESTS WITH ANY DESCRIPTION AND EVERYTHING.
AND SO I'M GONNA GO TO THIS NEXT SLIDE.
AND THIS IS ALL OF OUR DEPARTMENTS THAT'S IN THIS PROGRAM.
WE HAVE THE ANIMAL SERVICES, BUILDING, INSPECTION, CUSTOMER SERVICE, UH, ENGINEERING, UM, FIRE WHEEL, GOLF, GARLAND POWER AND LIGHT, UH, SANITATION OF COURSE, AND STREETS, UH, TRANSPORTATION, WATER, AND THE MARSHAL'S OFFICE, UH, FOR PARKING VIOLATIONS TOO.
THAT'S WHERE YOU CAN REPORT THESE.
UM, THIS WAS OUR TOP 10 REQUEST OF 2025.
THIS IS KIND OF WHAT REPORTED AND HOW MANY ES ASSIST TICKETS CAME THROUGH.
AS YOU CAN SEE, THE PARKING VIOLATIONS IS OUR NUMBER ONE REPORT.
AND THEN WE HAVE OF COURSE, MISS, UH, CONTAINERS, UH, MISCELLANEOUS CODES IS, AND HIGH GRASS AND REPAIR, UH, TRASH CANS, OR YOU CAN DO STREETLIGHTS AND THEM POTHOLES AND ANIMAL SERVICES ALSO ON HERE.
SO HOW THIS WORKS IS THAT THE CITIZEN CAN SUBMIT THE REQUEST THROUGH E ASSIST AND THEN WE WILL RECEIVE IT.
AND THEN WE MAKE SURE THAT THEY GET A REFERENCE NUMBER OF THAT REQUEST AND THEY WILL SEE, UM, THEY CAN FOLLOW THROUGH THAT REQUEST.
WHEN IT COMES THROUGH, UM, THE DEPARTMENT TAKES THE ACTION, THEY COMMUNICATE, THEY UPDATE, AND THEY ASK, THEY MAKE SURE THAT EVERYTHING IS IN THE REQUEST AS FAR AS NAME, ADDRESS, UH, PHONE NUMBER, IF THERE'S ONE, UH, WHAT DESCRIPTION, UM, WHAT'S GOING ON IS WHAT THEY'RE REPORTING.
SO IT'S VERY IMPORTANT FOR SURE TO HAVE THE ADDRESS WHEN REPORTING IS.
[00:30:01]
SO THE CITIZEN WILL SUBMIT A REQUEST, THEY GET A NOTIFICATION THAT WILL BE SENT TO OUR DEPARTMENT, WHATEVER DEPARTMENT.THE STAFF MEMBER WILL BE RESPONSIBLE, UM, FOR THE RE SERVICE TYPE.
AND THEN THE DEPARTMENT WILL TAKE ACTION.
WHAT THEY'LL DO IS THEY FOLLOW THE, SEE WHAT'S GOING ON AT THIS ADDRESS.
UH, THEY'LL SEND SOMEBODY OUT IF IT'S A CODE ISSUE OR IF IT'S A STREETLIGHT.
WHAT WE DO, UM, WE TAKE IT AND WE SUBMIT THE TICKET FOR THE CUSTOMER TO SEND TO GPNL AND THEY'LL SEND OUT THE, UM, TECH TO GO FIX THE STREETLIGHT OR GO SEE WHAT THE PROBLEM IS.
UM, EACH ONE OF THESE REQUESTS WILL HAVE A DUE DATE.
UM, SO THAT WAY THE, IT'S NOT STAYING OPEN.
THEY HAVE SO MUCH TIME TO GET 'EM COMPLETED.
SO IT'S JUST NOT STAYING IN THERE FOREVER.
THEY WILL GET COMPLETED AND CLOSED OUT.
AND I'M GONNA SHOW YOU JUST A SECOND HOW, UM, CODE COMPLIANCE WAS ON OUR, UM, ESS, BUT NOW THEY HAVE A NEW PLATFORM.
AND SO THERE, UH, WHAT YOU DO, YOU'LL HAVE TO GO TO THIS, UM, THEIR, THEY HAVE THE PLATFORM.
THEY HAVE A PORTAL NOW THAT THE CUSTOMER HAS TO GO TO THE PORTAL AND SIGN UP AND RE UH, PUT THEIR REQUEST IN THERE.
NOW WE ARE JUST SENDING THIS MESSAGE.
SO THE CUSTOMER, IF THEY'RE SENDING IT THROUGH ESS, IT WILL GIVE THEM A MESSAGE OF WHAT TO DO.
AND WE DO HAVE A LITTLE LINK IN THIS MESSAGE.
IT'S A COMMENT THAT WILL GO BACK TO THE CUSTOMER AND THEY WILL JUST HAVE TO HIT THAT PORTAL AND IT SHOULD TAKE 'EM TO IT.
SO THEY CAN PUT THAT REQUEST IN THERE THEMSELVES.
AND FROM THERE, THAT PLATFORM, WE WOULD HAVE TO GET CODE MAYBE TO TALK ABOUT THAT, OF HOW IT WORKS ON THEIR PORTAL.
THIS IS KIND OF WHAT IT LOOKS LIKE ON THE APP.
AND THEN IF THEY GO TO OUR WEBSITE, THAT'S WHERE THEY WILL SEE, UM, HOW TO CONTACT THE CODE COMPLIANT.
SO WHAT YOU DO, YOU GET, YOU'LL SUBMIT, I'M SORRY, I HIT THE BACK.
HERE IS WHERE YOU CAN GO IN, IF YOU HAVE AN APPLE PHONE, YOU CAN SCREENSHOT THAT QR CODE OR IF YOU HAVE AN ANDROID, AND THIS DOES WORK, IF YOU WOULD LIKE TO DO THAT, IF Y'ALL DON'T HAVE E ASSIST ALREADY.
UM, SO THERE'S TWO WAYS, UH, TWO WAYS, UH, THE, TO PUT IT ON YOUR APPLE OR ANDROID.
AND THEN WHAT YOU'LL DO, YOU WILL, UM, FIND YOUR REQUEST OR HIT THE NEW REQUEST.
AND MOST OF THEM, SOME OF THEM IS UP TOP, THE MOST FREQUENT ONES.
UM, AND THEN YOU JUST HIT NEW REQUEST AND THEN IT WILL BRING YOU TO THE SEARCH.
AND THEN YOU CAN PUT IN WHATEVER THE SEARCH, WHAT YOUR ISSUE IS, AND THEN YOU'LL SELECT IT, IT WILL TAKE YOU TO THE ADDRESS, UH, TO A MAP AND CLICK WHERE IT'S CLOSE TO.
AND YOU CAN ALSO PUT A PICTURE IN THERE.
WE CAN DOWNLOAD PICTURES IN THIS APP.
AND THEN YOU JUST HIT THE, UH, REQUESTS.
AND THAT'S WHAT WILL GO TO US.
UM, I KNOW I WENT THROUGH THAT PAST, SORRY.
Y'ALL HAVE ANY QUESTIONS? IF Y'ALL HAVE IT ON YOUR APPS? I MEAN, I KNOW IT'S KIND OF JUST A LITTLE SHOW HOW TO DO IT, BUT FAR AS THAT WE'LL SHARE THE, WE'LL SHARE THIS WITH YOU GUYS AS WELL THAT NO, I, I HAVE QUESTIONS, BUT I WANNA MAKE SURE Y'ALL GET OUT THE WAY FIRST.
SO LADIES, UM, WHEN REPORTING, CAN THEY REPORT ANONYMOUSLY? YES, THEY CAN.
AND IS IT, IT WAS IT ON THERE? HOW THEY CAN DO THAT? IT'S NOT ON THIS, BUT IF YOU, UH, ON THE APP ITSELF, WHENEVER YOU PUT IT IN THERE, IT HAS A PRIVACY LITTLE SWITCH, I'M GONNA CALL IT MM-HMM
ON THERE THAT YOU CAN, UH, PUT PRIVACY.
YOU CAN JUST CLICK IT AND IT WILL BE, UH, PRIVATE FOR THE CUSTOMER.
WHERE, WHERE IS IT? IT'S UNDER LIKE NAME OR LOGIN.
IT'S WHENEVER YOU HIT THE, UM, REQUEST IT AFTER YOU HIT YOUR REQUEST AND YOU PUT ALL YOUR INFORMATION IN IT WHENEVER YOU, RIGHT BEFORE YOU HIT SUBMIT, THERE'S A LITTLE, UH, TAB THAT SAYS IT CAN BE PRIVATE.
BUT IT, IT, I, CORRECT ME IF I'M WRONG, BUT IT, IT'S BASICALLY SAYING, DO YOU WANT THIS TO BE PUBLISHED TO BE FOR PUBLIC VIEW? YES.
OR NOT? SO THE RESPONDENT, WHOEVER'S RESPONDING TO IT STILL KNOWS IT WAS YOU AT YOUR ADDRESS THAT REPORTED IT.
SO IT'S JUST THE, YOU CAN SEE DIFFERENT REPORTS IN YOUR AREA.
IT WON'T GIVE YOUR INFORMATION, IT WILL BE OFF.
[00:35:01]
KNOW THAT YOU PUBLISHED IT OTHER THAN THE PEOPLE IN GARLAND.'CAUSE SOME PEOPLE, THAT'S ONE OF THE BIG THINGS IS I DON'T WANT PEOPLE TO KNOW THAT IT WAS ME THAT REPORTED IT.
AND SO I'M LIKE, I WONDER DO BECAUSE I DON'T CARE.
I'M JUST LIKE, AND, AND IT IS, I MEAN, HEY OPENS YOU UP TO ALL KINDS OF INTERESTING THINGS.
SO, UM, THAT WAS ONE OF MY QUESTIONS.
WHAT'S THE NEW PORTAL CALLED? DO YOU KNOW? IT'S THROUGH SALESFORCE.
THEY WERE WITH EIST UNTIL FEBRUARY 26TH.
THEY TRANSITIONED TO SALESFORCE PORTAL NOW.
SO EVERYTHING WITH CODE IS, IS HANDLED THROUGH THEM.
UM, AND LIKE SHE SAID, WE WOULD HAVE TO GET CODE IN HERE TO EXPLAIN THEIR, THEIR NEW PROTOCOL.
IT STILL LOOKS LIKE THIS? OR IS THAT THE OLD ONE? UM, IT STILL LOOKS LIKE THAT.
SO EVEN IF IT'S SALESFORCE OR WHATEVER, WELL IT, IT SHOULD TAKE YOU TO, UM, WE WILL A LINK IF YOU SEND IT THROUGH ESS TO THE, A LINK IN IT PORTAL.
AND WE WILL ALSO, IF IT DOESN'T TAKE YOU AND THEY REPORT, UM, HIGH GRASS OR SOMETHING IN ESS, UH, WHAT OUR STAFF, THE BACKEND STAFF, THEY WILL SEND OUT THAT MESSAGE AND THERE'S A LINK BACK TO THE CUSTOMER.
THAT WAY THE CUSTOMER KNOWS WE'RE GONNA COMPLETE THIS.
BUT YOU HAVE TO GO THROUGH THE PORTAL 'CAUSE YOU HAVE TO DO A LOGIN MM-HMM
AND GO THROUGH THERE AND THEN THAT THEY WILL GET IT AND WORK IT FROM THERE.
SO THEIR PO PORTAL IS MAKING YOU CREATE AN ACCOUNT? YES.
AND WATER, WATER DEPARTMENT IS INTEGRATED.
SO IT GOES AUTO AUTOMATICALLY TO THEIR UM, PORTAL.
DOES ANY WATER COMPLAINTS OR ANYTHING THAT COMES THROUGH THAT EXIST? YEAH, JUST FOR INFORMATION.
WHEN I USED TO BE BACK IN MY CODE DAYS, UM, ANY COMPLAINT THAT CODE RECEIVES IS ANONYMOUS THERE.
THEY CAN'T SHARE COMPLAINTS AND INFORMATION WITH YOU? WITH ANYONE? WITH ANYONE, YEAH.
AND THEN IT'S THE LOGGING AND THEN YOU JUST SAID WATER HAS ITS OWN PORTAL? UH, WELL IT'S INTEGRATED ALREADY IN THE SYSTEM.
SO WHENEVER THEY GET ANYTHING IN THE ASSIST, IT GOES DIRECTLY TO WATER AUTOMATICALLY, AUTOMATICALLY.
NOBODY ON, WE DON'T EVEN SEE IT.
YEAH, THERE'S JUST, YOU KNOW, EVERY DEPARTMENT'S GOT THEIR OWN SOFTWARE PLATFORM AND GETTING EVERYTHING TO MESH WITH ES ASSIST HAS BEEN A CHALLENGE.
THAT'S WHY SOME DEPARTMENTS LIKE CHLOE'S GOT THEIR OWN.
BUT, UM, THE CUSTOMER SERVICE IS A GREAT JOB.
WRANGLING, FOR LACK OF A BETTER WORD, ALL THESE COMPLAINTS THAT COME IN, I THINK WE CALL OURSELVES THE COPILOT
THAT'S, WE JUST KIND OF WATCH IT AND KIND OF GET IT TO WHAT DEPARTMENT IT NEEDS TO GO TO.
UM, WE, UM, DO WE DO COMMENTS BACK TO THE CUSTOMERS? WE'LL LET 'EM KNOW THAT WE'RE CLOSING THE TICKET, UM, OR ANYTHING THAT THEY NEED TO CALL ANOTHER DEPARTMENT OR THEY NEED TO EMAIL A DEPARTMENT.
WE MAKE SURE THAT THEY KNOW, OKAY, I'VE HAD, SOMETIMES THEY SAY THE JOB IS COMPLETED AND I GO AND LOOK AND IT'S NOT, DO I JUST SUBMIT A NEW REQUEST? NO MA'AM.
WHAT IT IS, IS WE COMPLETED ON OUR END, WE MIGHT HAVE A SERVICE ORDER AND SEND IT TO THAT DEPARTMENT AND WE'VE ALREADY TAKEN CARE OF.
BUT USUALLY IN YOUR COMMENT IT WILL TELL YOU THE REASON WHAT WE DID, WHY WE COMPLETED IT.
SO IF IT DOES, WHEN IT SAYS, OKAY, SO WHEN IT SAYS COMPLETE, IT DOESN'T MEAN THAT THE POTHOLE IS FIXED NECESSARILY.
ACKNOWLEDGE RATHER ACKNOWLEDGED.
SO, SO HOW FAST, I MEAN, DO YOU GET A FEEDBACK LIKE, OH YEAH, WE'LL GET, WE'LL GET FEEDBACKS FROM 'EM SAYING IT'S NOT FIXED AND THEN WE'LL GO INTO A LITTLE BIT MORE DEPTH AND LET 'EM KNOW, WELL, WE PUT A ORDER IN OR YOU KNOW, AND, OR SOMETIMES WE ASK 'EM TO CALL US BACK.
'CAUSE SOMETIMES FEES ARE INVOLVED ON SOME THINGS LIKE OUR SANITATION, UH, IF THEY PUT IN THERE THAT THEY WANT ADDITIONAL CAN, THERE'S A FEE MM-HMM
AND WE WANT TO MAKE SURE WE'RE TALKING TO THE ACCOUNT HOLDER.
WE WANNA MAKE SURE THAT, UM, WE GET THEY'RE OKAY TO CHARGE THIS FEE.
SO WE WANT THE, WE WANT TO, UM, GET THEM TO CALL US BACK.
SO WE USUALLY TELL 'EM TO CALL US AND LET IT, OR SO WE CAN VERIFY THEIR ACCOUNT OR WE HAVE A LITTLE COMMENT THAT WE TELL 'EM, OKAY, GIVE US THIS INFORMATION AND THEN WE CAN SET IT UP AND THEN WE USUALLY GET A REP TO CALL 'EM OR THEY'LL CALL US IN, CALL IN TO OUR DEPARTMENT SO WE CAN VERIFY THAT.
SO IF YOU'RE PART, IF YOU'RE REPORTING SOMETHING, DO YOU GET A FEEDBACK FROM YOU GUYS TO US? OR IF NO, USUALLY THAT DEPARTMENT THAT HAS THE REQUEST, THEY SHOULD BE REPLYING BACK.
SO IF WE SEND IT TO, I'M GONNA SAY STREETS, POTHOLES, THEY WILL HAVE SOMEBODY THAT WILL REPLY BACK TO THE CUSTOMER.
SO THEY SHOULD BE GIVING THEM WHAT'S GOING ON.
IF THEY HAD, OKAY, WELL WE HAVE, UH, WE'VE GOT A CREW OUT THERE THAT'S GONNA BE WORKING ON IT IN TWO WEEKS OR WHATEVER.
THEY SHOULD BE TELLING THEM NO QUESTIONS.
[00:40:01]
AND I WILL SHARE THIS AS WELL AS, AND, AND YOU CORRECT ME IF I'M WRONG ON MY NUMBERS, CHRISTINE, BUT I THINK YOU GUYS TAKE UPWARDS OF A QUARTER MILLION CALLS A YEAR.SO OBVIOUSLY THE PREFERRED METHOD OF REPORTING AN AND AN ISSUE IS THROUGH E ASSIST.
'CAUSE EVERY PHONE CALL AT LEAST FIVE TO 10 MINUTES.
AND THESE LADIES ARE VERY, VERY BUSY.
UM, WHEN I TOOK A TOUR OF THEIR, OF THEIR FACILITY, I WAS REALLY IMPRESSED WITH THE PROFESSIONALISM AND ALL THAT THEY DO.
BUT DEFINITELY THE PREFERRED METHOD IS E ASSIST WHEN YOU GUYS ARE OUT THERE TALKING TO FOLKS, SELL THE ASSIST.
THAT'S REALLY THE WAY, THAT'S REALLY WHAT CITY WANTS YOU GUYS TO USE.
SO THE FILTERING OF THE REPORTS IS STILL MANUALLY DONE? IS THAT WHAT YOU'RE SAYING? UH, WHAT DO YOU MEAN? THE FILTERING REPORTS? FOR EXAMPLE, IF I'M REPORTING SOMETHING I GO TO ESS, I MEAN, IS THERE AN INDIVIDUAL WHO FILTERS AND NO, HE'S SAYING IF SOMEBODY CALLS OH CALLS, THEY HAVE TO DO IT MANUALLY.
THEY PREFER FOR US TO USE THE APP SO THAT IT'S, YES.
THERE, THERE'S DIFFERENT CATEGORIES FOR, OKAY.
FOR THE SERVICE ISSUE, THERE'S ONE FOR CODE, FOR STREET LIGHT REPAIR, POTHOLE REPAIR, THERE'S YEP.
ALL DIFFERENT DROPDOWNS YOU CAN SELECT FROM.
IT, I MEAN IT, BECAUSE WHEN I MOVED IN IT WAS LIKE, WHY, WHY ARE WE LETTING THIS PERSON PARK HERE? LIKE, WHAT'S GOING ON OVER HERE? AND THEY'RE LIKE, I DON'T KNOW.
IT'S BEEN LIKE THAT FOR YEARS.
AND THEN THINGS STARTED HAPPENING INSTEAD OF COMPLAINING ON SOCIAL MEDIA, EVERYBODY WAS EXACTLY.
IT REALLY WAS LIKE, IT WAS GREAT FOR OUR NEIGHBORHOOD AND I'VE ALWAYS HAD GREAT RESPONSES.
LIKE MAYBE THERE'S ONCE THAT I HAD TO LIKE, FOLLOW UP ON SOMETHING, BUT USUALLY IT'S LIKE SUDDENLY THE STORM WATER DEPARTMENT SHOWS UP OR YOU KNOW, LIKE SOMETHING SOLUTIONS, SOMETHING HAPPENS.
WE HAVE, WE HAVE PEOPLE ON IT ALL DAY LONG.
WE'RE WATCHING IT FROM EIGHT TO FIVE EVERY DAY.
IT'S BEING MONITORED FROM EIGHT TO FIVE IN THE CUSTOMER SERVICE DEPARTMENT.
I HAD A NEIGHBOR THAT MOVED IN, IN A RENTAL PROPERTY ACROSS AND THEY HAD A WASHER AND DRYER IN THE FRONT OF THE YARD MM-HMM
AND I'M LIKE, NOPE, NOT GONNA HAPPEN.
SO I HURRY UP
JUST DO THE SERVICE ORDER, SEND IT OVER AND SHOW.
THERE WE GO OUT, THEY'RE GETTING IT.
I JUST KNOW IT WAS GONE AND THEY WERE GONE.
AND I WAS LIKE, OKAY, WELL WHATEVER THAT WAS.
SO, BUT YES, IT, IT DEFINITELY COMES IN HANDY.
ANY MORE QUESTIONS LADIES? LADIES AND GENS? NO, THANK YOU.
IF Y'ALL NEED ANY QUESTIONS STILL JUST GIVE US A CALL.
SO WE GET A COPY OF THAT, RIGHT? YES.
WE'LL SEND GUYS A COPY OF PRESENT.
SO OUR NEXT INDIVIDUAL OF CONSIDERATION IS THE GARLAND WASTE WIZARD PRESENTATION.
I DON'T PUT YOURS UP FOR THAT'S FINE.
SHE'S LIKE, I GOT IT NEXT TIME.
THANKS FOR HAVING ME OUT THIS EVENING.
IT'S BEEN A MINUTE, BUT, UM, WE'RE JUST GONNA GO OVER, UM, KIND OF THE HIGH LEVEL ON THIS AND IF YOU HAVE QUESTIONS, FEEL FREE TO ASK AWAY.
UM, SO JUST FOR STARTING, UM, CONTAMINATION, I KNOW YOU GUYS ARE PROBABLY ALL, YOU KNOW, LIKE I AM WHEN IT COMES TO YOUR CONTAINERS, REALLY KIND OF VIGILANT ABOUT IT, KNOWING WHAT GOES AND WHAT DOESN'T.
BUT, SO THIS IS JUST SOME OF THE REASONS WHY WE SEE CONTAMINATION.
UM, A LOT OF IT COMES FROM, YOU KNOW, BASICALLY JUST IF IT LOOKS LIKE MAYBE IT COULD BE RECYCLED SOMEWHERE IN SOME WAY, PEOPLE PUT IT INTO THE CART, RIGHT? UM, WHICH CYCLING? WHICH CYCLING.
THAT'S IT, THAT'S WHAT IT IS RIGHT THERE.
IT HAS PLASTIC IN IT, IT HAS METAL IN IT, THEREFORE IT MUST BE RECYCLABLE.
SO THIS IS KIND OF, UM, A LIST OF WHAT YOU MIGHT SEE IN A CONTAINER.
UM, SOME OF MY FAVORITE, UH, PICTURES, ACTUALLY, MY FAVORITE PICTURE IS NOT HERE.
I, I DON'T KNOW IF YOU GUYS HAVE, YOU PROBABLY HAVEN'T SEEN IT.
I'VE GOTTA DIG IT OUT AND FIGURE OUT WHERE IT'S AT.
UM, SOMEONE PUT A WHOLE MANNEQUIN IN
I NEED TO FIND THAT ONE AND PULL THAT ONE UP IN THERE AGAIN.
BUT, UM, THE BIG ONES WE GET, I THINK A LOT OF TIMES THAT REALLY DO CONFUSE PEOPLE, OF COURSE.
SO THE PLASTIC BAGS, THE UM, AC FILTERS.
UM, YOU'RE LOOKING AT THINGS THAT ARE MADE OF TYPES OF PAPER PRODUCTS.
THEY ALSO HAVE METAL INSIDE THEM, WHICH PEOPLE DON'T REALIZE.
AND IT IS, UM, THINK LIKE ALONG THE LINES OF CHICKEN WIRE, RIGHT? IT'S REALLY THIN.
SO A PERFECT TTR, YOU CAN'T SEE IT.
IT GETS CAUGHT UP IN MACHINERY.
AND THIS IS MILLION DOLLAR EQUIPMENT THAT GETS DESTROYED.
[00:45:01]
SO, UM, WE'RE GONNA POP OVER HERE.I'M REALLY PROUD OF THIS VIDEO.
I DIDN'T DO THE EDITING ON IT.
UM, BUT SAUL DID THIS FOR ME A COUPLE YEARS AGO AND IT'S BEEN, UM, JUST A REALLY, WHAT HAPPENS TO YOUR RECYCLABLES AFTER YOU PLACE YOUR BLUE BIN BY THE CURB? WHERE DOES IT END UP? ARE THEY REALLY RECYCLED? AM I MAKING A DIFFERENCE? WELL, LET'S DIG INTO GARLAND'S RECYCLING PROGRAM TO GET THOSE ANSWERS AND MORE.
YOUR RECYCLABLES ARE TAKEN HERE TO THE FCC MATERIALS RECOVERY FACILITY IN DALLAS.
SIFTED, SORTED AND STUFFED READY FOR TRANSPORT TO COMPANIES THAT SALVAGE THE MATERIAL TO MAKE NEW PRODUCTS.
WE'RE GONNA SHIP BAS OF CARDBOARD, SO IT MILLS GONNA MAKE IT INTO NEW CARDBOARD.
THE STEEL GETS MELTED DOWN TO MAKE YOUR POTS AND PANS AND THE LITTLE CANS ARE PRETTY MUCH ALL MADE INTO NEW ALUMINUM CANS.
ON AVERAGE GARMENT RESIDENTS RECYCLED MORE A THOUSAND TONS EVERY MONTH.
HOW MUCH IS THAT? WELL, PICTURE THIS, THE AVERAGE WEIGHT OF ADULT ELEPHANTS, THERE'S ABOUT FIVE TONS.
YOU DO THE MATH OVER THE COURSE OF JUST ONE YEAR.
YOU RECYCLE THE WEIGHT OF MORE THAN 2,400 ELEPHANT TO TOP IT OFF.
ALMOST ALL THE STUFF YOU'RE PUTTING INTO THE BLUE BID IS BEING RECYCLED.
YOU KNOW, SO WE'RE CAPTURING OVER 96% OF THE INBOUND THAT WE'RE MAKING VERY HIGH QUALITY, UH, THAT THE MILLS WE SELL TO REALLY LIKE, BUT BEFORE IT'S SALVAGED, EVERYTHING FIRST HAS TO BE SORTED.
IT LOOKS LIKE IT'S HOPELESSLY MIXED TOGETHER.
BUT, UH, EACH MACHINE TAKES A COLOR MATERIAL.
WE TAKE OUT THE CARDBOARD FIRST AND WE TAKE OUT THE GLASS AND THEN ON AND OFF.
AND THEN THE PEOPLE WE HAVE UP THERE ON THE LINE WORKING, UH, THEY'RE THERE TO CLEAN AND POLISH.
THERE'S A PIECE OF TRASH THAT'S IN, THEY'LL TAKE IT OUT AND THROW IT AWAY.
AND BY THE TIME WE GET TO THE END OF THE LINE, ALL THIS LEFT REALLY IS, UM, NON RECYCLABLES.
AND WHATEVER'S LEFT GOES TO A COMPACT, IT GOES TO THE LANDFILL.
IS IT POSSIBLE THAT SOME OF WHAT YOU'VE PUT IN YOUR BLUE BIN ALSO ENDS UP IN THE LANDFILL? YES, BUT NOT THE RECYCLABLES.
RATHER, ITEMS THAT DON'T BELONG IN THERE TO BEGIN WITH, THOSE ITEMS MUST BE TAKEN TO THE LANDFILL, WHICH THEN INCREASES OUR COSTS.
THE GOOD RECYCLABLES THAT ARE BEING PUT IN, YOU KNOW, THE INTO THE BINS THAT ARE COMING HERE ARE GETTING RECYCLED.
THAT'S HOW WE MAKE OUR MONEY BY GETTING SEPARATED AND SELLING THOSE MATERIALS.
THINGS THAT CAN'T CONTAMINATE RECYCLABLES INCLUDE REGULAR HOUSEHOLD TRASH TIRES, YARD WASTE, GARDEN HOSES, AND CAR BATTERIES TO NAME A FEW
SMALL REAL CHRISTMAS TREES OR THEY'RE, THEY'RE OLD ARTIFICIAL TREE.
THEY DON'T WANT ANYMORE PLASTIC GROCERY STORE BAGS.
WHAT PEOPLE TEND TO DO IS CALLED WISH RECYCLING.
PEOPLE DON'T KNOW IF IT'S RECYCLABLE, THEY HOPE IT IS AND THEY PUT IT IN.
SO THAT'S WHERE WE TEND TO GET IN TROUBLE.
SO HOW DO YOU KNOW WHAT'S RECYCLABLE AND WHAT'S TRASH? WELL, ALL YOU GOTTA DO IS ASK THE GARLAND WASTE WIZARD.
JUST TYPE IN THE ITEM YOU WANT TO DISPOSE OF AND THE WASTE WIZARD WILL TELL YOU WHETHER OR NOT IT'S RECYCLABLE OR IF IT NEEDS TO GO INTO THE TRASH.
FOR EXAMPLE, TYPE IN GLASS BOTTLES AND YOU'LL BE TOLD TO RINSE THEM AND PLACE THEM IN YOUR BLUE CARD AT THE CURB OR TYPE IN PLASTIC GROCERY BAGS AND YOU'LL BE INSTRUCTED TO TAKE THEM BACK TO THE STORE WHERE YOU MAKE YOUR PARTY.
THE EDUCATION EFFORTS ARE CERTAINLY PAYING OFF
IT'S, IT'S GOOD FOR ENVIRON, IT'S GOOD FOR BUSINESS, IT'S GOOD ALL AROUND IF I DO IT AND YOU DO IT AND THEY DO IT.
FOR MORE INFORMATION ABOUT RECYCLING TIPS, THE WASTE WIZARD AND MUCH MORE, VISIT GARLAND SANITATION.COM.
SO TO GET A LITTLE CLOSER LOOK, UM, THIS IS SOME SCREENSHOTS FROM THE WEBSITE ITSELF.
UM, IF YOU GO TO THE VERY FIRST PAGE IN OUR SANITATION AREAS, TYPE IN, IF YOU GO THROUGH THE CITY'S WEBSITE OR IF YOU JUST TYPE IN GARLAND SANITATION.COM, THIS IS WHAT YOU'RE GONNA SEE ON THE FIRST PAGE.
YOU SCROLL DOWN A LITTLE BIT AND THE WASTE WIZARD IS RIGHT HERE.
YOU CAN ALSO VISIT GARLAND WASTE WIZARD.COM.
WE HAVE THAT IN THE MAIN NAME AS WELL.
AND THAT'LL TAKE YOU RIGHT TO THE MAIN PAGE WITH THIS.
UM, AS I SAID, YOU KNOW, YOU JUST TYPE IN WHATEVER IT IS THAT YOU WANNA DISPOSE OF.
'CAUSE THIS ISN'T NECESSARILY JUST FOR RECYCLABLES, THIS IS ANYTHING THAT YOU HAVE IN YOUR HOME THAT YOU'RE TRYING TO GET RID OF, TYPE IN THERE.
AND IT SHOULD PROVIDE YOU INSTRUCTIONS ON THE PROPER WAY TO DISPOSE OF IT.
UM, IF IT DOESN'T, YOU HAVE THE OPTION.
UM, I THINK THERE'S A SUGGESTION.
I THINK ONCE YOU PUT IT IN THERE, IT'LL TELL YOU
[00:50:01]
THIS ISN'T HERE OR IT'LL GIVE YOU A BUNCH OF SUGGESTIONS THAT DON'T, DON'T MATCH.AND YOU'LL HAVE AN OPTION TO SUGGEST IT.
AND I'LL GET A NOTICE SOMETIME WITHIN THE MONTH THAT SAYS, HEY, YOU'VE GOT SUGGESTED MATERIALS.
MOST OF THE TIME IT'S, UM, GONNA BE SOMETHING THAT'S ALREADY IN THE SYSTEM, BUT MAYBE, UH, YOU KNOW, THE VERNACULAR THE WAY THAT YOU, WHAT YOU MIGHT CALL IT, MAY NOT BE THE SAME THING AS WHAT WE'VE CALLED IT IN THE SYSTEM.
AND WE JUST NEED TO ADD THAT PHRASE INTO THE SYSTEM AND CONNECT IT TO THE RIGHT THING.
SO WE CAN USUALLY POINT YOU IN THE RIGHT DIRECTION WITH THAT.
SO, AND THIS IS WHAT HAPPENS WHEN YOU TYPE SOMETHING IN.
SO WE JUST TYPED IN PLASTIC OR PLASTIC BAGS AND IT SAYS, HERE ARE ALL OF YOUR OPTIONS.
THESE ARE ALL THE TYPES OF PLASTIC BAGS THAT MIGHT BE OUT THERE.
WHICH ONE ARE YOU LOOKING FOR TO DISPOSE OF? SO WE PICK REGULAR PLASTIC BAG.
AND AGAIN, IT SAYS THIS CAN BE TAKEN BACK TO MOST GROCERY STORES.
THEY HAVE THOSE LITTLE CARDBOARD OR UH, PLASTIC BOXES OUT FRONT THAT YOU CAN JUST STUFF THOSE IN THERE.
UM, I WILL TELL YOU, I USED TO FEEL GUILTY IF I HAD WALMART BAGS AND I WENT INTO KROGER.
LIKE THESE ARE COMING FROM SOMEWHERE ELSE.
IF ANYBODY KIND OF FEELS A LITTLE ANXIETY ABOUT DOING IT, THEY JUST, THE GOAL IS JUST TO, TO GET RID OF THEM.
UM, AND JUST A LITTLE BACK HISTORY, IF YOU WANNA KNOW, LEANING INTO THE PLASTIC BAGS WHEN YOU DROP THEM OFF AT THE STORE, IF YOU DIDN'T KNOW ALREADY, THEY HAVE, UM, A BALER IN THE BACK.
SO WHAT THEY DO IS THEY TAKE ALL OF THOSE AND THEN THEY HAVE ENOUGH, THEY BAIL IT UP INTO A CUBE AND THEY SEND IT OFF TO A COMPANY THAT WILL RECYCLE 'EM.
UH, ONE OF THE MORE POPULAR ONES THAT PEOPLE ARE FAMILIAR WITH IS NEX REX.
UM, IF YOU'VE LOOKED AT THE PLASTIC WOOD THAT YOU MIGHT SEE AT HOME DEPOT OR LOWE'S, THAT'S WHAT THAT'S MADE OUT OF IS PLASTIC BAGS.
SO THAT'S SOME PRETTY, PRETTY COOL STUFF THAT WE HAVE ON.
THAT'S WHAT I HAVE ON THE WASTE WIZARD.
DOES ANYBODY HAVE QUESTIONS ABOUT THE YOU GO AHEAD.
SO, UM, I DID HAVE THAT QUESTION OF WHY HAVE WE TAKE 'EM BACK, BUT, OKAY, SO THAT PLYWOOD, THAT PRETEND PLYWOOD THAT THEY'RE BUILDING HOMES WITH, THAT'S WHAT THAT IS.
SO WHAT IT IS IS A LOT OF, UM, IT'S A MIXTURE OF THE MELTED DOWN PLASTIC AND I'M SURE THERE'S OTHER CHEMICALS IN IT AS WELL, BUT IT'S A SAWDUST.
IT'S JUST PLASTIC BAG MUCH MORE DURABLE.
UNTIL WE CATCH ON FIRE, THEN IT AND MELTS.
I'VE NEVER TRIED SETTING MINE ON FIRE, BUT
I'LL, I'LL TRY NOT TO DO THAT NOW THAT YOU MENTION IT.
AND OUR GOAL IS TO AVOID THAT.
AND THEN, UM, ANOTHER THING WAS, UM, I'VE NEVER SEEN A BIN IN THE STORE.
WHERE, WHERE ARE THOSE BINS THAT YOU COULD PUT THE TRASH? SO IT DEPENDS.
SO, UM, RIGHT IN THE FRONT, WALMART HAS THEM MM-HMM
HEB HAS IT RIGHT IN THE FRONT.
WHAT DOES IT LOOK LIKE? LIKE CORRUGATED PLASTIC? IT'S A BIG, USUALLY IT'S A BIG BOX AND IT'S GOT A HOLE IN THE TOP AND IT IS JUST A BOX.
AND ITALY USUALLY HAVE SOME KIND OF, YOU KNOW, RECYCLED.
IT SAYS PLASTIC BAGS ONLY SOMETHING.
WELL EITHER I JUST DIDN'T PAY ATTENTION.
IF YOU'RE NOT LOOKING FOR IT, YOU'RE NOT GONNA NOTICE IT.
USUALLY WHERE YOU GET THE BUGGIES, THAT'S WHERE THE HAVE A QUESTION.
DO YOU FIND THAT MOST GARLAND RESIDENTS KNOW ABOUT WASTE WIZARD? BECAUSE PERSONALLY I DIDN'T KNOW.
KNOW I DIDN'T KNOW ABOUT IT, BUT IT MAKES YOU WONDER LIKE WHEN PEOPLE SIGN UP MM-HMM
FOR, YOU KNOW, A TRASH CAN THEY MOVE IN AND THEY'RE SETTING UP THEIR, ARE WE, YOU KNOW, THAT IS A, UH, I WISH MY CUSTOMER SERVICE LADIES WERE HERE STILL.
'CAUSE I COULD KIND OF ASK THEM.
IT'S SOMETHING I'VE ACTUALLY WONDERED ABOUT MYSELF AS FAR AS WHAT WE COMMUNICATE WHEN SOMEONE MOVES IN.
I, I HAVEN'T, YOU KNOW, I'VE BEEN IN THE SAME HOUSE FOR 30 YEARS, SO I DON'T REMEMBER WHEN I MOVED IN I GOT A WHOLE PACKET FROM THE CITY.
IT CAME IN THE MAIL AND IT HAD ALL KINDS OF STUFF ABOUT, YOU KNOW, HERE ARE THE THINGS IN YOUR NEIGHBORHOOD.
AND, UM, BUT THIS LOOKS WAY BETTER.
I DON'T KNOW IF PEOPLE ARE STILL USING EARTH 9 1 1, BUT THAT USED TO BE KIND OF THE SITE THAT WE DIRECT PEOPLE TO WHEN THEY HAVE LIKE WEIRD STUFF THEY DIDN'T HERE TO GET RID OF IT.
LIKE STYROFOAM IS SOMETHING LIKE THAT.
UM, THIS, I JUST SEARCHED A COUPLE THINGS JUST NOW AND IT'S MM-HMM
YOUR, WELL, I'M GLAD WE, WE TRY TO PROMOTE ON, ON SOCIAL MEDIA PRETTY OFTEN.
MAYBE LIKE ONCE A QUARTER WE TRY TO PUT THAT THE SAME VIDEO OUT.
BUT, BUT HERE IS THERE, WE DO NEED IT, UH, TO GET THIS OUT TO MORE PEOPLE.
'CAUSE IT IS REALLY EASY TO USE SERVICE.
ONE THING I WOULD SUGGEST, WHEN SOMEONE MOVES IN, YOU'RE ALREADY OVERWHELMED WITH STUFF.
SO I DON'T REMEMBER WHAT I GOT WHEN I MOVED FROM ONE BARGO TO THE OTHER.
BUT, UM, OUR NEIGHBORHOOD HAS A FACEBOOK PAGE.
WHERE I'M GONNA PUT THIS AFTER WE GET IT.
UM, OF COURSE I'LL ALSO WRITE FOR THE GARLAND GAZETTE.
I'M GONNA WRITE IT UP FOR THAT AND PUT IT OUT THERE.
BUT IF YOU HAVE A NEXT DOOR IN YOUR NEIGHBORHOOD NEXT DOOR APP OR FACEBOOK, SOME WAY THAT WE COULD ALL SURE.
[00:55:01]
POSTING THAT VIDEO.AND THEN ADDING THE LINK TO THE WASTE WIZARD.
I DIDN'T EVEN, I MEAN, I'VE HEARD THAT WE HAVE SOMETHING, UH, SANITATION FOR WASTE WIZARD, BUT I'VE NEVER SEEN IT UNTIL TODAY.
JUST TO TELL ME I NEED TO PUT IT OUT THERE.
WELL, I'M SAYING WE NEED TO PUT IT OUT THERE MORE.
ANY MORE QUESTIONS? ALRIGHT, SO KEEP AMERICA AS YOU AS WELL, CORRECT? YES, MA'AM.
AMERICA KEEP AMERICA BEAUTIFUL.
UH, SO BASICALLY, UM, WHAT IS THE LITTER INDEX? RIGHT? I THINK THAT WAS THE DIRECTION WE WANTED TO START WITH AND KIND OF GIVE A LITTLE BIT OF, UM, BACKGROUND ON IT.
LET ME ACTUALLY, THAT'S WHERE I CAN SEE MY NOTES.
I EVEN TESTED THIS OUT BEFORE YOU ALL GOT HERE AND I STILL MESSED IT UP.
THAT'S BECAUSE IT'S TECHNOLOGY.
I KNOW, RIGHT? OH, AND HOW WE GET TO SLIDE FOUR NOW.
SO, UM, THE LITTER INDEX IS, UH, SOMETHING THAT ACTUALLY WAS STARTED, UM, HERE IN TEXAS.
A LOT OF PEOPLE DON'T KNOW THAT, UM, KEEP TEXAS BEAUTIFUL STARTED BEFORE IT MOVED UP THE CHAIN.
LIKE SO MANY THINGS LIKE, YOU KNOW, UM, THE, UH, IN NOVEMBER WE HAVE TEXAS RECYCLE STAY, WHICH WAS ABSORBED BY AND CREATED TO BE, UH, KEEP, I APOLOGIZE,
WE REPORT, UH, CHANGE TO BE, UM, UH, AMERICA RECYCLES DAY.
SO THAT WAS SOMETHING THAT ALSO STARTED HERE IN TEXAS.
BUT, UM, IT'S BASICALLY ROADSIDE AUDITS THAT ARE DONE BY LOCAL DIVISIONS OF THE KEEP BEAUTIFUL PROGRAMS. SO, LIKE WE HAVE KEEP GARLAND PROGRAM, UH, KEEP GARLAND BEAUTIFUL.
UM, WHAT WE HAVE SEEN IS THAT, UM, OR WHAT I HAVE RECENTLY LEARNED IS THAT A LOT OF THE PROGRAMS THAT KEEP GARLAND BEAUTIFUL SPONSORED THROUGHOUT THE YEARS, UM, AND WERE IN THEIR BYLAWS ARE ALSO IN THE ECAB BYLAWS BECAUSE THE TWO ORGANIZATIONS WERE OVERLAPPED SO MUCH.
SO THEY JUST KIND OF ABSORBED THEM TOGETHER.
UM, BUT SO THE PROGRAM BASICALLY, UH, COMES FROM ROADSIDE AUDITS.
EVERYBODY PILES UP INTO A VEHICLE AND, UM, DRIVES TO ONE PERSON DRIVES WHILE EVERYBODY ELSE IS SPOT CHECKING THE AREA FOR LITTER.
UM, OKAY, SO IN OUR CASE, YOUR YOUR LOCAL KEEP AMERICA BEAUTIFUL AFFILIATE IS KEEP GARLAND BEAUTIFUL.
UM, THE WAY THAT I WAS TAUGHT ABOUT IT WAS A FEW YEARS AGO, UM, THE PRESIDENT OF THE ORGANIZATION AT THE TIME, BETTY HAD, UM, WE WERE TRYING TO COORDINATE GETTING EVERYBODY TO LOAD UP IN A VEHICLE.
I WAS GONNA USE A, A PARKS VAN AND EVERYBODY WOULD, UM, THEY'D HAVE THEIR LITTLE THING AND THEY WOULD, CERTAIN AREAS WE'D HAVE IT, UH, DIVIDED OUT INTO QUADRANTS AROUND THE CITY, THAT KIND OF THING.
AND JUST COUNT HOW MUCH OF EACH DIFFERENT TYPE OF THING.
SO IT'S NOT JUST YOU'RE LOOKING AT, UM, TRASH BAGS OR PLA YOU KNOW, PLASTIC, NOT LIKE THIS MANY PIECES OF LITTER.
SO IT WAS PRETTY DETAILED, BUT AGAIN, IT'S ONLY AS RELIABLE AS THE PEOPLE WHO ARE DOING THE PROCESS.
UM, SO THEN THEY, AFTER THEY GET ALL THAT BACK, THEY SCORE IT, UM, AND THEN SUBMIT THE INFORMATION IN THIS CASE TO KEEP TEXAS BEAUTIFUL.
UM, AT WHICH POINT IT THEN GOES UP THE CHAIN.
UM, THEY PUT IT INTO A MATRIX WHERE IT IS ACTUALLY SHARED WITH ORGANIZATIONS AROUND THE STATE.
AND I DO BELIEVE THAT SINCE IT WAS TAKEN IN BY KEEP AMERICA BEAUTIFUL, IT'S THE SAME KIND OF CONCEPT ACROSS OTHER STATES.
THEY TAKE THAT INFORMATION AND SAY, OKAY, THIS COMMUNITY HAS A REALLY BIG PROBLEM WITH, UM, CIGARETTE BUTTS ON THE SIDE OF THE HIGHWAY, RIGHT? SO IF THEY WANT FUNDING FROM KEEP TEXAS BEAUTIFUL TO HELP SUPPORT THEM CLEANING THIS UP, THEY WOULD FILL OUT MAYBE SOME KIND OF GRANT PAPERWORK OR PUT IN SOME KIND OF REQUEST AND THEN, UH, KEEP TEXAS BEAUTIFUL WOULD SAY, OKAY, WELL WE SEE THAT THIS IS WHAT'S GOING ON HERE.
THESE DIFFERENT NONPROFITS ARE PUTTING MONEY IN TOWARDS THESE PROGRAMS. AND THEY WOULD CONNECT THEM SO THAT THEY COULD ACTUALLY DO A SPECIFIC CLEANUP GEARED TOWARDS WHICHEVER TYPE OF ISSUE WAS FOUND WHEN THEY DID THE, UM, THE LITTER, THE ROADSIDE LITTER INVENTORY, SO TO SPEAK.
UM, SO IT WAS JUST REALLY KIND OF LIKE A REALLY GOOD WAY TO FIND, UH, WHAT WHAT WAS NEEDED IN THE DIFFERENT COMMUNITIES.
AND AGAIN, LIKE I SAID, IT WAS, IT WAS SPECIFIC TO THE, UH, KEY BEAUTIFUL PROGRAMS. UM, LET'S SEE.
SO AS I MENTIONED EARLIER, LIKE,
[01:00:01]
UH, TEXAS RECYCLES DAY, IT WAS, UH, STARTED HERE IN TEXAS AND, UM, CREATED TO PROVIDE DATA, UH, FOR ORGANIZATIONS AND RESEARCHERS WHO WANT THAT INFORMATION.IT'S ACTUALLY AVAILABLE FOR DOWNLOAD AT THE FEDERAL AND THE STATE LEVEL IF YOU'RE INTERESTED.
I DO NOT BELIEVE THAT OUR ORGANIZATION AT KEEP GARLAND BEAUTIFUL DID ONE THIS YEAR.
UM, WE HAVE BEEN KIND OF IN A TRANSITION, UM, SINCE WE LOST BETTY AND TRYING TO FIND PEOPLE TO STEP INTO DIFFERENT ROLES.
UM, WE'VE RECENTLY ALSO HAD ANOTHER, UM, BOARD MEMBER THAT'S LEFT.
AND SO WE'RE STILL, WE'RE WORKING THE KINKS OUT, BUT I FULLY EXPECT WE'VE GOT A, UM, A NUMBER OF NEW MEMBERS AND I THINK THAT THIS WILL PROBABLY BE SOMETHING WE PICK UP AGAIN, UM, HOPEFULLY WITHIN THE YEAR SO WE CAN CONTRIBUTE AS WELL.
AND THEN POTENTIALLY ARE ABLE TO, UH, MAYBE GET SOME FUNDING TO HELP WITH SOME OF THE THINGS THAT NEED TO BE CLEANED UP IN THE AREA.
AND YOU ALL ARE ALWAYS WELCOME TO JOIN US.
SO, UM, YEAH, AGAIN, YOUR STATE DATA IS LAID, UPLOADED TO THE NATIONAL DATABASE AND THEN IT'S COMBINED FOR RESEARCH AND, UH, DIFFERENT STUFF LIKE THAT.
SO THAT IS PRETTY MUCH WHAT I KNOW ABOUT THE PROGRAM.
UM, IT IS, UH, LIKE I SAID, JUST ONE THAT WE, I DON'T BELIEVE THAT WE'VE DONE IT IN THIS LAST YEAR.
I KNOW THAT BETTY DID IT ON HER OWN THE PREVIOUS YEAR SHE WAS, AND WE WEREN'T ABLE TO COORDINATE TO GET ENOUGH BOARD MEMBERS TOGETHER TO GO OUT AND DO THE ACTUAL LITTER STUDY.
BUT, UM, I THINK WE WILL PROBABLY, WE WE'RE REALLY TRYING HARD TO LEAN INTO VOLUNTEERS NOW.
UM, SO I'M HOPING THAT WE'LL HAVE A, A BETTER TURNOUT THIS YEAR WHEN WE DO IT.
IF ANYBODY HAS QUESTIONS, HOPEFULLY I CAN ANSWER THEM FOR YOU.
WE HAVE, GARLAND HAS A, A VOLUNTEER 300 AND SOMETHING VOLUNTEERS.
WE CAN'T USE THOSE VOLUNTEERS FOR.
OH, I'M, I MEAN, I'M NOT SAYING THAT WE CAN'T, I'M JUST SAYING THAT WE HAVEN'T IN THE PAST.
SO, UM, PRIOR TO, UM, VOLUNTEER GARLAND BEING ESTABLISHED, IT WAS ALWAYS DONE SPECIFICALLY BY THE BOARD AND WHOEVER THEY COULD PULL IN TO HELP.
SO, UM, THEN NOW THAT THE VOLUNTEER PROGRAM IS WELL ESTABLISHED, WE ARE, UM, WE'RE ACTUALLY WORKING WITH KAITLYN AND JOSUE AT PARKS.
THAT'S WHERE WE MEET EVERY MONTH WHEN WE HAVE OUR MEETINGS.
AND WE ARE DEFINITELY PULLING A LOT OF VOLUNTEER FROM THEM.
ANYBODY ELSE? ANYONE ELSE? ALRIGHT.
BEFORE MICHELLE LEAVES, I DO YOU WANNA KIND OF GIVE MICHELLE KUDOS? MICHELLE RECENTLY COMPLETED HER MASTER'S IN PUBLIC ADMINISTRATION.
WE'RE UH, VERY CONGRATULATIONS.
VERY PROUD OF MICHELLE FOR THAT ACCOMPLISHMENT.
AND OF COURSE THE WORK SHE DOES FOR US ON A DAILY BASIS IS FANTASTIC.
I THINK THE BEST THING WE CAN DO IS TAKE THAT INFORMATION AND AMPLIFY IT IN ALL THE WAYS WE CAN DO THAT ON SOCIAL MEDIA AND BLAH BLAH, WHATEVER MEANS WE ALL HAVE TO DO THAT.
UM, 'CAUSE GARLAND BEAUTIFUL NEEDS MEMBERS, RIGHT? YES.
ALRIGHT GUYS, WE HAD A FUN DAY.
UM, SO ANY FUTURE AGENDA ITEMS? 'CAUSE I HAVE SOME, I JUST WANTED TO KNOW FOR YOU GUYS BEFORE I DO ANYTHING.
SO ON FUTURE FUTURE AGENDAS, ONE IS CODE, UH, COMPLIANCE, THEIR NEW PORTAL.
IF WE CAN GET THEM TO COME IN, CAN ANYBODY AGREE WITH THAT ONE? GET THEM TO COME IN AND TALK ABOUT THEIR NEW PORTAL? SURE.
WHO SECONDED THAT? WHO SECOND.
AND THE SECOND ONE I HAVE IS I LIKE TO GET IN.
UM, THE POLICE HAVE A VOLUNTEER, UH, VOLUNTEERS AND POLICING.
AND SO THAT PROGRAM IS THE VOLUNTEERS OF GARLAND, THE VOLUNTEERS OF THE GARLAND DEPARTMENT POLICE DEPARTMENT CONTINUE TO ASSIST US IN OUR SERVICE.
SO THE, THE CITIZEN OF THIS CITY BY CONTRIBUTING THEIR TIME, EXPERTISE, AND COMMITMENT TO OUR DEPARTMENT.
SO WHAT THEY DO IS, UM, PEOPLE WHO'VE ATTENDED THE GARLAND CITIZEN POLICE ACADEMY CAN COME OUT AND ACTUALLY VOLUNTEER AND HELP WITH PROGRAMS IN UNIFORM, IF I'M NOT MISTAKEN, WHAT I READ RIGHT.
THE IN UNIFORM AS A VOLUNTEER AND PATROL PEOPLE HOMES OVER THE HOLIDAYS IN A GARLAND POLICE CAR.
I WANT TO, I WANT THEM TO COME IN AND EXPLAIN THAT THAT PROGRAM DOES SOUND INTERESTING.
ANYBODY SECOND THAT SECOND THAT.
[01:05:01]
ALRIGHT.SO, BUT YEAH, I, I'M, IT SOUNDS REALLY, I REALLY WANT TO KNOW THAT ONE.
WE CAN GET SOMEONE FROM FROM PD TO YEAH.
SO, GARLAND EMERGENCY NOTIFICATION, UH, SYSTEM.
SO DID YOU KNOW YOU CAN REGISTER YOUR LOVED ONES IN THIS SYSTEM WHERE THEY WILL KNOW THAT IF THERE IS HARM OR ANYTHING BEING DONE, IF THEY HAVE A WHEELCHAIR, UH, IF THEY HAVE ANIMALS THAT BITE WHEN YOU, WHEN THE EMERGENCY ALERT IS, IS DONE BY THAT INDIVIDUAL THAT YOU'VE REGISTERED WITH THEM IN THAT PROGRAM, THAT THEY WILL BE AWARE OF ALL THESE PROBLEMS THAT INDIVIDUAL HAS? YEAH.
WE, IT'S CALLED THE GARLAND EMERGENCY NOTIFICATION NOTIFICATION SYSTEM.
SO DO YOU HAVE LIKE AN ELDERLY NUMBER MM-HMM.
THAT CALLS THE POLICE? THE POLICE? SO NO, THE, THE POLICE WON'T CALL.
SO IF YOU'RE REGISTERED INTO THIS PROGRAM, THE NOTIFICATION SYSTEM AND YOU DIAL 9 1 1, THEY WILL AUTOMATICALLY KNOW THIS PERSON THAT'S REGISTERED IN THIS NOTIFICATION PROGRAM HAS USE OF A WALKER OR WHEELCHAIR, HAS A PROTECTIVE ANIMAL THAT BITES HAVE A SAFE ROOM OR A SHELTER LOCATION THAT THEY MIGHT BE HIDING IN.
IF YOU CAN'T FIND THEM IN THE HOUSE, THEY KNOW THIS INFORMATION.
IF YOU REGISTER THAT ELDER IN, THE ELDER IN THIS EMERGENCY NOTIFICATION SYSTEM.
SO THERE'S LIKE A DISABILITY? YES.
SO I LIKE TO CALL THEM IN OKAY.
TO EXPLAIN THIS PROGRAM SO THAT PEOPLE CAN KNOW ABOUT IT FOR THE ELDERS THAT WE HAVE.
'CAUSE I DON'T THINK ANYBODY KNOWS ABOUT THIS.
DO WE HAVE A SECOND, FIRST OF ALL? OH, I'LL SECOND IT.
BECAUSE THEY WOULD BRING IN SLIDES AND STUFF FOR US TO HAVE THAT WE COULD THEN SHARE EXTERNALLY AND YEAH.
I DON'T KNOW IF THIS IS COMMENTARY.
IN THE PAST WE'VE GOTTEN IN A ALL JUST GETTING REAL ON OUR LAST MEETING WE TALKED ABOUT THAT.
BUT HOW ARE WE GONNA IMPLEMENT, USE THEIR TIME WISELY? AND, AND I THINK THAT'S, I THINK THAT'S, THAT'S THE DEAL THERE IS IF YOU GUYS, ONCE YOU GUYS BECOME BETTER INFORMED, YOU GUYS WILL BE THE ADVOCATES FOR THESE PROGRAMS. WHEN YOU GUYS ARE AT I NORTH IS DOING A JUNETEENTH EVENT MM-HMM
KATHY DID SOMETHING WITH, UH, WITH MICHELLE.
THAT'S Y'ALL'S OPPORTUNITY TO KIND OF GET THAT INFORMATION OUT THERE TO THIS.
SO YOU GUYS ARE KIND OF OUR, OUR SOUNDING BOARD LAST TIME.
SO THAT'S THE POINT OF DOING ALL OF THIS IS TO SHOW, TO GET THE, THE INFORMATION HAS BEEN THERE.
THAT'S JUST AS, CAN WE AGREE TO THAT? IT'S THERE.
A LOT OF PEOPLE DON'T KNOW IT'S THERE.
AND SO IT'S UP TO US IT SO MUCH.
AND IF YOU GUYS HAVE LIKE A SOCIAL MEDIA PAGE YEAH.
SHARONDA NEIGHBORHOOD SOCIAL MEDIA YEP.
THAT, THAT'S REALLY THE BEST WAY FOR YOU GUYS TO GET THAT INFORMATION OUT.
I MEAN, SO IF YOU'RE GONNA, I WOULD SAY YOU WOULD HIGHLIGHT ONE THING THING AND THE NEXT MONTH HIGH OR I DON'T KNOW.
YOU MEAN QUARTERLY? I HATE TO PUT ALL THIS ON, YOU KNOW, AND SO NO, I MEAN, ON MY FACEBOOK PAGE, NEW WORLD FACEBOOK PAGE, THAT'S JUST TOO MUCH.
ONE THING I SEE, UM, BECAUSE I'VE BEEN THE PRESIDENT OF MY HOA FOR THE LAST TWO YEARS AND WE HAVE A FACEBOOK PAGE AND THERE A LOT OF PEOPLE POST THINGS LIKE, SOMEBODY SHOULD DO SOMETHING ABOUT THIS
WELL, SO MY RESPONSE, YOU KNOW, WE HA WE, WE GO OUT AS MEMBERS OF THIS COMMITTEE, WE GO OUT ARMED WITH THIS INFORMATION NEW INFORM, YOU KNOW, NOT NEW INFORMATION, BUT NEW TO US.
LIKE, LIKE WIZARD, LIKE THE, UM, WASTE WIZARD.
SO THAT'S SOMETHING THAT WHEN WE SEE PEOPLE IN OUR COMMUNITY RECYCLING THE WRONG THINGS, WE CAN GO ON THE FACEBOOK PAGE AND SAY, HEY GUYS, LOOKS LIKE THERE'S SOME CONFUSION OVER.
'CAUSE I SEE THIS, I WALK MY NEIGHBORHOOD ALL THE TIME AND I'LL SEE STUFF THAT'S LIKE, WHY IS THAT IN A RECYCLE BIN? DOESN'T HURT TO POST A REMINDER.
HEY GUYS, IF YOU'RE NOT SURE WHAT GOES IN THAT BIN HERE IT IS.
BECAUSE WE SEE A LOT OF PEOPLE POST ON OUR FACEBOOK PAGE.
SO MAYBE YOUR NEIGHBORHOOD HAS A FACEBOOK PAGE OR, BUT EVEN IF YOU ARE JUST POSTING IT ON YOUR FACEBOOK PAGE, YOUR NEIGHBORS, YOUR FRIENDS THAT LIVE IN GAR, YOU KNOW, IT'LL STILL GET SEEN.
I'M NOT SURE IT WAS THIS RECYCLING VIDEO, BUT WE HAD ANOTHER VIDEO THAT WE POSTED A WHILE BACK.
I THINK IT WAS ON THE, THE WORKERS AT THE, UH, AT THE RECYCLING CENTER OF THE MURPH WHERE THEY STORED ALL THE INFORMATION MM-HMM
AND WE SHARED THAT ON OUR FACEBOOK PAGE AND IT HAD LIKE 400 SHARES.
YOU KNOW, AND IT JUST, IT JUST GREW LEGS AND WAS REALLY ONE OF, I THINK IT'S ONE OF THE MOST VIEWED VIDEOS ON THE CITY'S FACEBOOK PLATFORM TO BE HONEST WITH YOU.
UM, BUT THAT'S KIND OF HOW THIS STUFF WORKS, IS YOU GUYS SHARE IT, YOU KNOW, IT JUST KIND OF GROWS AND KIND OF, YOU KNOW, GETS LEGS
[01:10:01]
AND, AND IT GETS THE MESSAGE OUT A LITTLE BIT FASTER.DO YOU HAVE ONE MORE SURROUND OR, UH, NO, I'M GONNA SLOW DOWN.
THAT WAS THREE, RIGHT? SO IT, SO IT'S CO COMPLIANCE FOUR, JUST TO RECAP THE CO COMPLIANCE PORTAL, UH, THE VOLUNTEERS AND POLICING AND THEN THE, THE EMERGENCY NOTIFICATION SYSTEM.
AND IF YOU GUYS HAVE ANYTHING ELSE YOU GUYS WANNA TALK ABOUT, YOU CAN ALWAYS EMAIL ME.
UM, JUST HAVE A SECOND ON THAT, ON CC THE SECOND MEMBER THAT THEY'RE ALSO IN AGREEANCE.
AND WE CAN ALSO ADD IT TO THE, UH, NEXT AGENDA.
I GET SOMETHING I'LL THROW OUT THERE JUST BECAUSE WE'RE TALKING ABOUT THIS.
UM, MEDIA IS KIND OF MY THING.
I'VE HAD A LONG CAREER AT THE NBA DOING TV, RADIO, BLAH, BLAH, BLAH.
AND UM, I'VE BEEN TRYING TO SELL THIS TO MY FRIEND AT THE GARLAND GAZETTE WHO DOESN'T QUITE CATCH WHAT I'M TALKING ABOUT.
BUT MAYBE WE AS A BOARD HAVE A SOCIAL MEDIA OUTLET LIKE TIKTOK, WHICH IS LIKE THE NUMBER ONE THING PEOPLE USE.
TWITTER, TIKTOK ARE THE TOP TWO THINGS RIGHT NOW.
LEMME GET BACK WITH YOU ON THAT BILL.
I MEAN, I THINK, UH, WE'VE DISCUSSED THAT, MAYBE TOUCHED ON THAT IN THE PAST IS WE CAN'T, THE CITY CAN'T SPONSOR A PAGE FOR YOU GUYS.
BUT THAT MAY BE SOMETHING THAT YOU GUYS ON YOUR OWN CAN MAYBE DO SOMETHING.
BUT LET ME, LET ME CIRCLE BACK WITH Y'ALL ON THAT.
SO AN EXAMPLE TALKED ABOUT IT WAS, YEAH, THEY HAVE A FACEBOOK PAGE OR SOMETHING THAT THERE WAS SOMEONE FACEBOOK PAGE.
SO THAT'S, LET ME, LET ME JUST DOUBLE CHECK FOR YOU.
YEAH, THAT'S EXACTLY, DOES THE CITY OF GARLAND HAVE A TIKTOK? THEY'VE GOT SEVERAL, MAYBE THEY'VE GOT, I DUNNO IF THEY'VE GOT TIKTOK, BUT THEY'VE GOT INSTAGRAM, THEY'VE GOT FORCED FACEBOOK, THEY'VE GOT, I KNOW THEY FACEBOOK MM-HMM
UM, THERE'S UH, SOME OTHER ONES THAT THEY HAVE, BUT I'M NOT SURE ABOUT TIKTOK, LINKEDIN.
SO IF I'VE BEEN LEARNING ABOUT TIKTOK FOR THE PAST YEAR.
'CAUSE THAT'S WHERE EVERYTHING IS NOW.
AND I'VE HAD MY NEPHEWS AND MY NIECES TELL ME, OKAY, WHAT IS THIS? HOW DO WE USE IT? YEAH.
AND THE RESPONSE THAT YOU GET ON TIKTOK IS EXPONENTIALLY HIGHER THAN WHAT YOU GET ON OTHER SOCIAL MEDIA OUTLETS.
I'M NOT SURE IF WE DO, I'LL, I'LL FIND OUT FOR YOU.
BUT THAT WOULD BE SOMETHING WHERE AFTER A MEETING, SIT IN HERE AND DO IT.
YOU KNOW, SOMETHING THAT WE COULD TAG ANYWAY.
BECAUSE I'M LEARNING HOW TO DO THOSE.
AND THEY'RE PRETTY FUN AND THEY'RE SHORT AND PEOPLE SEE 'EM AND THEY REACT AND THEY GIVE A RESPONSE.
AND THAT'S WHAT WE WANT IS TO ENGAGE, ENGAGE IN A LOT OF DIFFERENT WAYS.
PART OF THIS IS TO ENGAGE AND INFORM MM-HMM
THAT THAT'S WHAT WE SHOULD BE DOING IS ENGAGING AND INFORMING AND WE GOTTA THINK OUTSIDE THE BOX ON SOME OF THIS STUFF TO GET PEOPLE TO NOTICE IF WE CAN DO THE TIKTOK, THAT'S CONTENT FOR RIGHT NOW.
SOME, WHEN YOU SHARE A LINK, I, I, I THINK THE TIKTOK PLATFORM PROBABLY REACHES MORE OF THE YOUTH.
UM, WHICH IS, YOU KNOW, IT'S GREAT.
I I SEE IT REACHING A LOT OF PEOPLE MY AGE NOW.
DO YOU, BECAUSE I DO AN NBA TIKTOK AND I DO A KIND OF CURRENT EVENTS TIKTOK EVERY DAY.
AND I GET RESPONSES FROM ALL AGE GROUPS.
I DON'T DO THE KIND OF CONTENT THAT TARGETS YOUTH
I REALLY DIDN'T KNOW TIKTOK WAS, I THOUGHT IT WAS PEOPLE SHARING CAT VIDEOS, LIKE I DIDN'T HAVE ANY USE FOR IT.
BUT NOW THAT I'M ACTUALLY USING IT AND SEEING WHAT IT, IT IS A POWERFUL TOOL THAT WE COULD USE.
ANYTHING ELSE? ANYTHING ELSE ADD TO THE AGENDA? WELL, GARLAND, WE ARE ADJOURNED.
CHRIS, CAN YOU HIT THE BUTTON? THANK YOU GUYS.